Commercial Loan Servicing Resume Sample
Clay Stiedemann
4354 Lane Pines,
Los Angeles,
CA
+1 (555) 611 8879
Work Experience
Commercial Loan Servicing Specialist
05/2018
-
PRESENT
Los Angeles, CA
- Stand 10 - 15% of workday
- Sit 85 - 90% of workday
- Use computer keyboard, typewriter, 10-key, and other office equipment
- Occasionally lift up to 50 pounds
- Assisting with new commercial real estate (“CRE”) loan proposal submissions
- Assisting with the “on-boarding” of new loans in Bank’s loan management system (“LMS”), and reviewing and verifying all data entered into the LMS is accurate based upon supporting loan documentation
- Electronic filing of loan modification and property-related documents
Commercial Loan Servicing Representative
07/2011
-
11/2017
Los Angeles, CA
- Processing monthly debt service and reserve payments
- Processing wire requests
- Maintaining property tax and insurance information, including completing periodic escrow analyses, facilitating and/or confirming the payment of real estate taxes and insurance premiums, and collecting and filing property tax and insurance policy information
- Collecting, verifying and filing borrower and guarantor financial statements, tax returns, credit checks and other related data
- Monitoring upcoming compliance requirements (including expiring flood certifications and UCC filings) in order to ensure all items are processed/collected in accordance with the requirements of Bank policy and loan-related agreements
- Multi-task and work well under pressure and with exacting deadlines
- Work under general supervision and within a collaborative team environment
- Read and interpret commercial loan documents and an understanding of CRE loan/banking terms
- Produce high quality operational results in a production and service oriented environment as measured by key performance indicators (KPI’s) and service level agreements (SLA’s)
Commercial Loan Servicing
11/2006
-
06/2011
Philadelphia, PA
- Identify and implement continuous process improvements that improve quality, reduce risk, increase customer service or reduce cost
- Effectively manage risk with satisfactory or better on all audits and compliance reviews
- Provide effective Human Resource management and develop team members by coaching, directing and demonstrating leadership attributes as a role model. Develop and coach employees with regularly scheduled 1-on-1’s and KPI’s/individual scorecards where applicable. Promote the development of staff by encouraging training and learning new functions
- Manage turnover as appropriate
- Complete projects and other assigned tasks during review period
- Display Commerce Bank Edge principals in every day interactions through people, process, and customer leadership
- Able to communicate independently and effectively with Sr. Management through written and spoken means, as well as able to communicate clear instructions to team
- Adept at situational analysis and able to resolve issues for Relationship Managers and team members independently
- Excellent interactive skills - able to provide independent resolution of personnel, team, work flow, and customer relation issues
Education
University of Texas at Arlington - Fort Worth Campus
2002 - 2006
School's Degree in Real Estate
Professional Skills
- Experience in managing teams, processes and programs. Proven leadership skills in managing a team
- Strong computer skills using Microsoft Office products
- Commercial lending or banking experience required
- Commercial lending or banking experience
- Commercial or consumer loan document preparation or related experience using Laser Pro
- Experience in an operations/deadline-driven environment
- Working knowledge in administration, scanning, and indexing of collateral documents onto the OnBase imaging system
How to write Commercial Loan Servicing Resume
Commercial Loan Servicing role is responsible for organizational, organization, software, finance, credit, training, reporting, research, insurance, travel.
To write great resume for commercial loan servicing job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Commercial Loan Servicing Resume
The section contact information is important in your commercial loan servicing resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Commercial Loan Servicing Resume
The section work experience is an essential part of your commercial loan servicing resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial loan servicing responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial loan servicing position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Commercial Loan Servicing resume experience can include:
- Excellent verbal communication skills, strong attenting to detail, strong organizational skills and outstanding interpersonal skills
- Work independently with good problem solving, research, and decision making abilities
- Needs Automated Financial Systems experience
- Identifying and communicating potential loan documentation issues back to the markets
- Reviewing and responding to email communication from the markets
- Assisting in the training of new employees, lenders, portfolio managers, and assistants
Education on a Commercial Loan Servicing Resume
Make sure to make education a priority on your commercial loan servicing resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial loan servicing experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Commercial Loan Servicing Resume
When listing skills on your commercial loan servicing resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical commercial loan servicing skills:
- Excellent written and verbal communication skills. Represents the organization in a professional manner when working with internal and external clients
- Good organization skills and the ability to multi-task with attention to detail
- Validating CIP, HMDA, CRA, flood, appraisal, and other regulatory data
- Ensure collateral is in place prior to funding loans
- Reviews requests for drawdowns prior to funding, ensure loan is in compliance and request is from an authorized signor
- Commercial loan processing experience required preferably in a commercial bank
List of Typical Experience For a Commercial Loan Servicing Resume
1
Experience For Commercial Loan Servicing Specialist Resume
- Able to manage functions independently, realigning assignments as required, to meet department goals
- Provides day-to-day management of all commercial loan participations. Contacts participating banks for all funds transfers and participation loan account reconciliations. Backs up the main manager of the construction portfolio. 30%
- Troubleshoots routine commercial system problems; provides problem resolution and documentation. Develops, implements, and maintains systems procedures. Serves as an information resource regarding system input. Tests new system releases to ensure continuity. 20%
- Researches and addresses complex and unusual loan and escrow servicing-related issues and customer complaints, forwarding only the most complex issues to the Supervisor
- Prepare general ledger tickets to process payments, fees, payoffs and amortization according to GAAP requirement within the banks best practices. Review and reconcile various reports; identifies, researches and resolve errors and inconsistencies; analyzes account activity and prepare statements
2
Experience For Commercial Loan Servicing Representative Resume
- Directs workflow and reviews junior staff work for accuracy and completeness; identifies and address the ongoing training needs to staff
- General knowledge of banking and various commercial fee based products
- Accurately prepare for documents to be imaged to include files and miscellaneous items
- Knowledge of Bank Secrecy Act, OFAC, and USA Patriot Act including Customer Identification Program, Customer Due Diligence when setting up CIF information related to commercial accounts and identifying high risk accounts, reporting suspicious activities to Supervisor or BSA Department
- Work with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements
- Enter payment and payoff transactions to the FIS Loan System. Ensure participations are balanced and payments are posted in a timely and accurate manner
3
Experience For Commercial Loan Servicing Associate Resume
- Complete routine/miscellaneous maintenance transactions
- Complete Charge Off transactions for workout loans
- Monitors the application of loan payments between the sub-servicer’s loan servicing platform and Banc of California’s loan servicing platform/general ledger system
- Ensure collateral is in place prior to funding commercial loans; review requests for drawdowns prior to funding, ensure loan is in compliance and request is from an authorized signor
- Attention to details and commitment to quality required
4
Experience For Commercial Loan Servicing Supervisor Resume
- Prepare collateral releases for commercial and commercial real estate loan portfolio
- Process commercial and commercial real estate loan payoff quotes
- Monitor and process the bank’s established requirements for insurance
- Perform reviews on insurance certificates and/or policies for flood, hazard, etc., prior to closing and/or on all upcoming expirations to ensure accurate coverage
- Prepare general ledger tickets to process payments, fees, payoffs and amortization according to GAAP requirement within the banks best practices
- Researches and retrieves certain documents such as Resolutions and Account Agreements, ensuring documentation is signed appropriately
5
Experience For Senior Commercial Loan Servicing Resume
- Identify areas of risk and implement controls to mitigate those risks, including documentation of process maps, procedures and job aids
- Identify key performers on team, including successors for supervisor position
- Review and reconcile various reports; identifies, researches and resolve errors and inconsistencies; analyzes account activity and prepare statements
- Prepares Amortization Schedule as requested
- Prepares payoff letters as requested
6
Experience For Commercial Loan-servicing Associate Resume
- Sources data from multiple sources and updates and tracks loan portfolio daily
- Manage/oversee the daily workflow for a team of colleagues who are responsible for collateral release upon loan payoff in addition to ongoing monitoring of insurance requirements
- Develop and coach all team members including 2 team leads through monthly 1:1 sessions, monthly team meetings, daily huddles, annual performance appraisals, etc
- Identify and implement measures to improve quality and production for areas of responsibility as well as maintain all published SLA's
- Adhere to bank policies and procedures and comply with legal and regulatory requirements. Follow, or in some cases establish, as required, effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis
7
Experience For Assistant Manager Commercial Loan Servicing Resume
- Successful internal and external audits for team -- satisfactory or better
- Manage overtime and expenses for the team
- Experience in a financial services leadership position, preferably commercial lending operations or a real estate related position (title agency, mortgage servicing, etc)
- Completes Audit Confirmations
- Review loan documentation requests and identify any issues and take appropriate action to ensure the documentation packages are complete as per department guidelines. Responsible for inputting all relevant such as: collateral, insurance, and escrow. Manage a portfolio to book new, extensions, modification and Letters of Credit on the core processing system
- Reconcile all Loan Operations General Ledger accounts and Subsidiary Ledgers in accordance to established corporate reconciliation policies and standards. Research any outstanding items in all Loan Operations General Ledger accounts to ensure clearing or escalation of items within defined “normal” clearing timeframes. Prepare General Ledger Journal entries as necessary to clear reconciling items
List of Typical Skills For a Commercial Loan Servicing Resume
1
Skills For Commercial Loan Servicing Specialist Resume
- Related work experience
- Operations experience in commercial loan documents required
- Work in deadline-driven environment with frequent changes in priorities and with an emphasis on customer service and teamwork
- Preparing and/or quality reviewing loan documents
- Understanding of the loan operations workflows and procedures impact to the business
- Confirming the flood determination review is complete on real estate transactions
- Having team player capabilities would be essential
- Interpret legally-binding documents to set up commercial loans on servicing system for accurate reporting and billing
2
Skills For Commercial Loan Servicing Representative Resume
- Manage incoming documentation proving insurance, lien position, legal compliance and execution, and borrowing authority
- Work closely with customer-facing commercial loan staff to assist them in meeting their customer’s needs
- Provide reporting and monitoring for regulatory and compliance requirements
- Knowledge of federal and state laws and regulations relating to loan servicing
- Communicate with lenders and lending offices on required documentation and exception processing
3
Skills For Commercial Loan Servicing Associate Resume
- Adapt to changing lending environment, internal policies and regulations
- Communicate with Business Lines regarding post booking loan system matters
- Process GL Certifications and/or balancing in addition to processing invoice payments
- Research related to new compliance requirements, including assessment of rule- making impact on CLS processes
- Review commercial loan documentation following underwriting guidelines and policies
4
Skills For Commercial Loan Servicing Supervisor Resume
- Manage workflow, identify training issues, and continuous improvement initiatives
- Perform ongoing maintenance to loan system
- Conduct peer verification of work to ensure high rate of processing accuracy
- Become comfortable with legal, compliance, sales, and credit policies to monitor ongoing documentation needs
- Thorough knowledge of service level agreements and the proper loan documents required for imaging
- Analyze, interpret, and understand loan and/or legal documents
5
Skills For Senior Commercial Loan Servicing Resume
- Knowledge of loan or legal documents
- Prepares and mails escrow analysis to customers and lenders, requests refund checks, if applicable and modifies on-line data with new escrow payment information.
- Work as part of a team and with minimal supervision with ability to take ownership and follow through to resolution
- Understand the banks loan policy and regulatory compliance
- Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies governing lending including but not limited to fair lending, privacy, RESPA as well as company operational policies and procedures, and the company’s products and services
- Able to work with various software programs (i.e.: FIS, Word, Excel, Laser Pro, CRIF ACTion, Lotus Notes, Onbase, exception tracking systems, etc.)
6
Skills For Commercial Loan-servicing Associate Resume
- Manages workflow, projects, operational changes resulting from policy, procedure or system changes
- Knowledge of Commercial loan or legal documentation required
- Expertise in collateral perfection and release requirements for a variety of collateral types: UCC, Real Estate, Vehicle Title, and others
- Leads, coaches, trains and manages the performance of team members
- Is the subject matter expert on team functional responsibilities
- Manages internal customer relationships through daily transactional responsibilities and SLA’s
- Adapts to a fast pace environment with extremely visible results with pressure on timely responses to the market and high accuracy to protect bank
7
Skills For Assistant Manager Commercial Loan Servicing Resume
- Train, coach, and evaluate employee performance
- Review daily work for accuracy and completeness; prepare productivity reports for management
- Resolve routine customer service issues
- Prepare reports for various departments and management as requested
- Analyze and post commercial loan monetary transactions. Research and correct any discrepancies
- Set up commitments, guidance lines, loan participations and funds allocations on commercial loan system
- Knowledge of Commercial loan or legal documentation
8
Skills For Commercial Loan Servicing Representative Senior Resume
- Log, file and monitor all collateral documents. File appropriate documents with county, state and federal offices to post liens. Record and monitor ongoing documentation requirements
- Exhibit proficiency in all necessary CLS databases and other software to effect job completion
- Collaborate with internal and external customers to identify and eliminate gaps in existing process, implement strategies to improve customer service, increase productivity and lower costs
- Effectively manage risk with satisfactory or better on all audit and compliance reviews
- Provide adept peer training to other team members while demonstrating leadership attributes as a positive role model
- Creates job aids/training materials and update as needed
- Record and monitor ongoing documentation requirements
9
Skills For Coml Loan Spec-risk Sens-commercial Loan Servicing Resume
- Partner with management to to complete projects that contribute to business or operational decisions that affect the department
- Subject matter expert on team functional responsibilities
- Manage internal customer relationships through daily transactional responsibilities and SLA’s
- Fast pace environment with extremely visible results with pressure on timely responses to the market and high accuracy to protect bank
- Log, file and monitor all collateral documents. File appropriate documents with county, state, and federal offices to post liens
- Insure compliance with federal flood regulations on all real estate collateral
- Work in a fast pace, deadline-oriented environment and a team player
- Identifying potential problems and any special handling requirements necessary to improve Doc Prep’s ability to quickly and efficiently meet market deadlines
10
Skills For Commercial Loan Servicing Representative Accounting Resume
- Board/Book and service commercial loans, commercial real estate, Letters of Credit, Dealer Floor Plans, SBA, Revolving credit lines, renewals/amendments and syndications and participations to the FIS Loan and CIS systems accurately and timely
- Meeting department quality, productivity, and timeliness measures
- Assisting management with special projects
- Review and service London Interbank Offered Rate (LIBOR) Loans and Participation Loans for rollovers, renewals, repricing, and rate changes
- Monitor and maintain the loan collateral tickler system for pending commercial and commercial real estate loan collateral perfection items
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