Collections Clerk Resume Sample

5 votes
Schuyler Gerlach
387 Dare Streets,  Detroit, MI
+1 (555) 754 5574

Work Experience

Regional Collections Clerk
10/2017 - PRESENT
Boston, MA
  • Observes records and operates transmitter power and frequency readings, adjusting them to legal limits if necessary, in accordance with FCC Rules and Regulations
  • Aligns satellite receiver dish, adjusting audio and video levels as well as recording programs while down linking satellite feeds
  • Monitors back-timing and adjusts all "On Air" material within the automation system
  • Dubs commercials and programs into video servers with proper technical parameters
  • Loads and plays back pre-recorded programs, Public Service Announcements and news material
  • Records and ingests programs, promotions, Public Service Announcements and news material
  • Operates On-Air automation equipment, Master Control Switchers and Transmitter Remote Control
  • Reads various scopes and other technical monitoring equipment
Collections Clerk
12/2010 - 06/2017
Detroit, MI
  • Troubleshoots and responds to malfunctioning electronic broadcast equipment needed for on-air operations
  • Interact with customers to obtain additional credit information to support credit lines
  • Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
  • Contact customers with delinquent accounts, initiate appropriate collection action, and maintain records
  • Negotiate payment programs with delinquent customers
  • Notify Sales and Operations team of delinquent accounts
  • Experience in accounts receivable, credit & collections experience
A/R Collections Clerk
02/2004 - 11/2010
Los Angeles, CA
  • In-depth knowledge of credit & collection principles and practices
  • Organizational skills for planning, decision-making and executing with excellence
  • Excellent verbal/written competencies and overall communication effectiveness
  • Strong interpersonal skills with the ability to work within a team structure
  • Learn and build upon industry specific information for future professional growth
  • Basic Microsoft Office applications knowledge
  • Backup for running D & B credit reports in Director’s absence for CFO to approve/deny
  • Supports the activities of other staff within the department, as required or assigned


University of Phoenix - Memphis Campus
1999 - 2004
School's Degree in Business

Professional Skills

  • Customer service- credit collections experience required, strong customer service and communication skills
  • Excellent phone communication and strong interpersonal skills
  • Demonstrated effective customer service communication skills and business writing competency
  • Strong organizational skills with the ability to handle and manage high volume of calls
  • Experience demonstrating skill researching and analyzing business issues in-depth. to include gathering and organizing information from a variety of sources
  • Experience demonstrating skill using PC Based word processing(MS Word) and e-mail software and the Internet/Intranet
  • Experience demonstrating skill preparing cause and effect analyses to identify and resolve business issues

How to write Collections Clerk Resume

Collections Clerk role is responsible for customer, software, excel, microsoft, credit, computer, outlook, sap, research, finance.
To write great resume for collections clerk job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Collections Clerk Resume

The section contact information is important in your collections clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Collections Clerk Resume

The section work experience is an essential part of your collections clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections clerk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Collections Clerk resume experience can include:

  • Experience demonstrating skill providing customer service
  • Experience demonstrating skill communicating with individuals
  • Experience demonstrating skill using SAP
  • Experience demonstrating skill using mathematical database software to track/maintain databases and/or create reports
  • Experience in collections, banking. Experience in Accounts Receivable or Accounts Payable functions is an asset
  • Knowledge of computers to operative effectively with PowerPoint presentations Excel spreadsheets and Microsoft Outlook PNC Getpaid and Crystal

Education on a Collections Clerk Resume

Make sure to make education a priority on your collections clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Collections Clerk Resume

When listing skills on your collections clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical collections clerk skills:

  • Communication skills both written and verbal and internal personal skills
  • Effective and efficient verbal and written communication, including the ability to communicate effectively throughout challenging situations
  • Utilizing Microsoft Office (excel and work) and solid computer skills
  • Solid mathematical, problem solving and time management skills
  • Previous customer service skills, at least 2 years experience
  • Excellent communication skills and a professional phone demeanor

List of Typical Experience For a Collections Clerk Resume


Experience For Credit & Collections Clerk Resume

  • Superior customer service skills both oral and written
  • SAP knowledge as well as Excel and Outlook skills
  • Computer experience; excel, word, medical billing software and applications, and a working knowledge of medical terminology
  • Form good relationships with customers
  • Responding to incoming calls from customers related to invoice issues
  • Processing cash receipts payments and credit card processing
  • Conducting collections calls for past-due accounts
  • Updating backlog for quoted repairs
  • Setting-up new accounts into system

Experience For Regional Collections Clerk Resume

  • Acting as a back-up to the Front Desk receptionist
  • Addressing any discrepancies
  • Performs bankruptcy processing including logging, filing and account notation
  • Responsible for entering insurance payments, patient payments, and contractual adjustments into the billing system in an accurate and timely manner
  • Responsible for monitoring EOBs for correct reimbursement and correlating contractual write off amounts to payer contracts
  • Responsible for balancing the daily reconciliation of patient receipts and daily deposits to dollars posted in the billing system

Experience For A/R Collections Clerk Resume

  • Develop collections methods that lead to achieving or exceeding company financial goals
  • Additionally, this role is responsible for performing a variety of accounting tasks
  • Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks
  • Review credit portal to ensure meeting Company’s credit goals
  • Inbound calls and updating member information
  • Communicates with clients by responding to inquiries, and concerns - phone calls, e-mails
  • Prepare cash receipts journal, sales journal, and accounts receivable aging report and customer statements
  • Answer customer inquiries regarding statements or invoices and reconcile disputes

Experience For Credit / Collections Clerk Resume

  • Responsible for making inquiries to payers to correct errors in reimbursement and contractual write off amounts
  • Written follow up with with customers to recover payment on outstanding invoices
  • Speaks to customers regarding collections
  • Processes, organize, generate and send customer quotes to appropriate parties, Statements & Aging reports
  • Research and resolve customer billing issues
  • Responsible for maintaining appropriate records of all delinquent accounts incomplete files and credit risks

Experience For Collections Clerk, Minneapolis / Plymouth Resume

  • Ensures the appropriate and timely processing of requests for the return of customer credit balances
  • Responsible for soliciting payments for past due accounts
  • Answer questions about records and files
  • Coordinates with our 100+ Manager’s nationwide to resolve collections issues
  • Identifies delinquent receivables and makes outbound collection calls
  • Ensure appropriate follow up is initiated for any residual balance

Experience For Domestic Collections Clerk Resume

  • Complete appeal process consistent with paper, contractual and regulatory guidelines
  • Document complete information in the appropriate notes system for all accounts and followed up on
  • Respond to verbal and written inquires in a timely manner
  • Work collaboratively with hospital department to obtain necessary information for collections
  • Ensure reimbursement of patient accounts is contractual accurate per hospital managed care contracts

Experience For Ssc-collections Clerk Resume

  • Schedule payment plans within department guidelines
  • Document complete information in the appropriate notes system for all patient interaction
  • Ensure department and hospital guidelines are followed for any patient dispute received
  • Utilizes credit balance report to identify and resolve open items
  • Ensure proper escalation of identified issues to department management
  • Perform business-to-business commercial collections

Experience For Collections Clerk Resume

  • Recommend and initiate collection methods on delinquent accounts with Credit Manager's approval
  • Place accounts on credit holds with support and approval of the Credit Manager
  • Genuine love for collections!
  • Maintains patient demographic information and data collection systems
  • Follows up on submitted claims; monitors unpaid claims, initiates appeals and resubmits claims as necessary

Experience For Credit & Collections Clerk Resume

  • Provide detailed follow up with patients and payers in the form of, but not limited to phone calls, fax transmittal's and e-mails
  • Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. These are handled in the JD Edwards and/or SalesForce system
  • Under the direction of the Credit Director and Manager, the Credit and Collections Clerk is responsible for tasks related to collection of account receivables from customers who are independently owned and operated grocery stores and supermarkets throughout the northeast
  • Apply and post daily payments to the accounts receivable ledger and update customer files for proper approval
  • Maintain daily interactions with Sales Representatives, Customers and Management

Experience For Regional Collections Clerk Resume

  • Research and efficiently resolve status of past due invoices and maintain detailed reports of receivables and collections activity
  • Process approved adjustments and write-offs
  • Review and approve customer orders for delivery based on credit and receivable history
  • Place outbound calls to customers with past due AR balances-email and fax communication as well
  • Problem solve; make recommendations for outside collections, settlement/payment plan arrangements, AR write-off
  • Ensure continuous follow ups for the volume of calls

List of Typical Skills For a Collections Clerk Resume


Skills For Credit & Collections Clerk Resume

  • Basicskills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
  • Collections and accounts receivables experience required, at least 2 years experience
  • High level of integrity and ethics along with well-developed analytical skills
  • Detail oriented mindset and ability to interact effectively with both people and data
  • Computer software knowledge and skills
  • Researching and analyzing account prior to initiating contact, examining historical data and all notes
  • Outgoing and incoming collections experience

Skills For Regional Collections Clerk Resume

  • Accounting/bookkeeping/financial experience in an office environment
  • Computer experience required for billing, word-processing and spreadsheet entry
  • Experience in Great Plains or similar accounting package
  • Domestic collections or banking experience: or an equivalent amount of related education
  • Detailed oriented with an Accounting background, with at least 2 years experience in Accounts Receivables Collections
  • Willingness to establish and maintain effective working relationship
  • Basic accounting and customer service experience
  • Two to four years experience with third party reimbursement, coding and collections. responsibilities and extensive public contact

Skills For A/R Collections Clerk Resume

  • Verify health coverage updates provided by customers prior to making changes in AR system
  • Collections experience in a medical setting
  • At least two years of experience working in a collections department is required
  • Experience in an aggressive close calendar
  • Experience in Credit and Collections or in a related area
  • Experience in a business-to-business collections atmosphere
  • Office experience in A/R or in a related area
  • Able to work on multiple projects with various priorities
  • Relevant credit/collections experience

Skills For Credit / Collections Clerk Resume

  • Collections or accounts receivable experience
  • Experience in collections
  • Speed, accuracy, efficiency, reliability, and good attendance required
  • Related experience in customer service and collections
  • Microsoft office/outlook experience
  • One to three years experience in collections and credit, accounts receivable or related field
  • Experience with Florida Lean laws
  • Business-to-business collections experience
  • Experience with high-volume accounts receivable

Skills For Collections Clerk, Minneapolis / Plymouth Resume

  • Making outbound collection calls or e-mails in a professional manner while keeping and improving customer and other stakeholders relations
  • Identifying issues attributing to account delinquency and discussing them with management if needed
  • Making collection calls to customers on behalf of the company to collect outstanding debt
  • Making payment resolutions and also for sending to collections or legal if necessary
  • Setting up new accounts and making credit decisions
  • Providing timely follow up on delinquent accounts as well as timely research for on-line customers regarding payments
  • Running aging report monthly to verify that all delinquent accounts over 30 days have a follow up date in the Memo Code report
  • Analyzing and assessing creditworthiness of accounts
  • Reporting and System processing

Skills For Domestic Collections Clerk Resume

  • Typing speed of 45+ wpm
  • Answering the phones as a part of a team
  • Running credit on new clients
  • Printing the Memo Code follow up report daily
  • Conducts systematic review of all aging accounts over 30 days and contacts clients regarding the collection of outstanding accounts
  • Researches and responds by telephone, via the Internet and in writing to insurance companies and governmental payers regarding billing issues and problems

Skills For Ssc-collections Clerk Resume

  • Maintains files on all pertinent billing and accounting information
  • Act as liaison in maintaining quality service to the customer and a positive company image by resolving customer account inquiries
  • The Collections Clerk is responsible for the verbal and written communication relating to a customer billing
  • Bill pay, scanning and coding source documents to appropriate accounts
  • Track and follow up on customer submission of financials using Excel and track pending order submissions
  • Monthly credit/accounting reporting for management
  • Work all billing/collection reports, queues, or diversions according to payer and company policy guidelines
  • Proactively solicits payment on overdue account according to payment terms - Average 40 outgoing calls per day
  • E-mailing invoices to clients

Skills For Collections Clerk Resume

  • 6 months accounting or collections exp
  • Researches and responds to inquiries from clients regarding payment issues, and invoice
  • When necessary, reports any unresolved disputes with customers to the Accounting Manager for resolution
  • Ensure the processing of payments
  • Primary role is processing lien waivers

Skills For Credit & Collections Clerk Resume

  • Proficient working with computers to include Word, Excel, and Outlook
  • Evaluates customers' financial situations and negotiates terms of repayment to bring account current
  • Medical terminology and coding courses
  • Complete insurance and demographic updates, initiating rebills as appropriate
  • Provide statement or billing information as requested

Skills For Regional Collections Clerk Resume

  • Subject to varying situations
  • Subject to answering a high volume of calls and patient account inquiries
  • Aptitude for thriving in a deadline-oriented environment
  • Maintain working knowledge ofthe loan collection/application system(s) in order to solve complex payment and collection issues
  • Consumer collections

List of Typical Responsibilities For a Collections Clerk Resume


Responsibilities For Credit & Collections Clerk Resume

  • Experience using Excel, Word, and other Windows based programs
  • Placing a customer in to collections with appropriate paperwork completed
  • Track and follow up on customer submission of financials using Excel
  • Track pending order submissions
  • Responsible for handling patient account inquiries in a timely and courteous manner
  • Responsible for handling contracted and non-contracted HMO, PPO, EPO, POS WC, self-pay and third party reimbursement issues
  • Prepare scheduled shipments report for use in monitoring monthly shipments; Gather feedback for orders/shipments on hold to effect order release

Responsibilities For Regional Collections Clerk Resume

  • Work on site at office premises during regular work hours
  • Contributes to quality efforts to collections department, and contributes to teamwork by providing support in the department and throughout the organization
  • Works to resolve issues regarding past due accounts to help find solutions
  • Communicates with other departments regarding process improvements
  • Assists management in customer problem resolution and participates in decision-making
  • Interacts with external credit agencies to provide information regarding customer credit

Responsibilities For A/R Collections Clerk Resume

  • Complete credit references for existing customers
  • MS Office including Word, Excel and Outlook
  • Company information system applications including TRUX
  • Other AR related projects
  • Work independently to achieve the goals and expectations laid out by NCH
  • Proficient in MS Office (Work, Excel, Outlook)
  • Place service review calls to client contacts
  • Review reports in excel; extract and input data
  • Partner with Accounts Receivable team to resolve discrepancies related to invoices and trace payments

Responsibilities For Credit / Collections Clerk Resume

  • High volume outbound calls
  • Reduce delinquency on assigned accounts
  • Maintain and update database
  • Generates all department letters on a daily basis
  • Checks credit per customer or internal requests
  • Generates and submits reports as requested
  • Publishes monthly debt calendar and logs all bad debt write-off accounts
  • Generates, collates, and mails invoices to customers
  • Generates purchase orders for needed materials and resources

Responsibilities For Collections Clerk, Minneapolis / Plymouth Resume

  • File, track, and organize all invoices, or documents related to collections
  • Enter Receivers for items purchased
  • General office tasks and activities such as faxing, copying, collections and courtesy calls as well as writing sales letters and doing various projects and/or research and/or data collection for the Accounts Payable /Receivable
  • Three (3) years experience in office administration
  • Computer literacy across a wide range of functions is required
  • Daily outbound collection calls to customers
  • Maintain notes on customer accounts to document collection activity
  • Answer inbound customer telephone calls

Responsibilities For Domestic Collections Clerk Resume

  • Solicits payment on overdue accounts
  • Maintains occasional contact with internal and external customers in order to address all credit and collection issues
  • Receives customer payments and posts customer payments to ledgers
  • Works closely with the Customer Service Department to ensure the proper and timely application of customer credits
  • Assists other corporate associates and the Regional Director of Credit in their collection and/or reconciliation efforts for certain national and/or governmental accounts
  • Contact customers to retrieve data/financial information

Responsibilities For Ssc-collections Clerk Resume

  • Data Entry in to ERP system
  • Reviews and monitors credit sources, credit files, customer applications and delinquent accounts
  • Obtains required information from credit organizations, banks and loan associations
  • Mails follow-up letters to customers to encourage payment of delinquent accounts
  • Confers with customers by telephone in attempt to determine reason for overdue payment, and reviews terms of sales, service, or credit contract with customer
  • Receives and posts payments on customer accounts
  • Proactively solicits payment on overdue account according to payment terms - Average 40 outgoing calls per day. (For Phone Interview: Expectation of 6 hrs. of daily phone time; past due is defined by 1 day past due)
  • These are handled in the JD Edwards and/or SAP system

Responsibilities For Collections Clerk Resume

  • Initiates customer credit refunds when appropriate.Search Jobs US
  • Responsible for maintaining an orderly filing system for hard copy deposits and balanced transaction reports from the billing system to support payments and adjustments posted
  • Promptly reports unresolved patient complaints to the Business Office Manager
  • Promptly reports on a daily basis any unresolved payer and/or patient account issues to the Business Office Manager
  • Independently research denied claims, 2nd level reimbursement issues, denied procedures and outstanding accounts receivable daily to insure center benchmarks are met
  • Make collection calls to resolve payment disputes and delinquencies for past due accounts, attempting to secure payment and document results
  • Participates in other business office functions as needed and at the direction of the Business Office Manager
  • Maintain customer master records and other credit and collections account information

Responsibilities For Credit & Collections Clerk Resume

  • Review and release orders place on credit hold
  • Assist preparation and update of the contract milestone report for all orders with multiple progress payments
  • Email or mail month-end statements to affiliates and third party customers
  • Identify misapplied payments and refer to the operations area to process those payments.
  • Places telephone calls to customers with delinquent accounts; arranges with customers payment of past due accounts; follows legal guidelines concerning phone collection; and documents all calls and responses
  • Reviews delinquent loans; chooses appropriate Collection Form Letter based upon several variables; and forwards letter for preparation and mailing. Variables include previous letters mailed, notification of legal action, etc
  • Monitors problem loan accounts to ensure timely and complete payments are received; analyzes and researches problem loan accounts to determine why account is delinquent and what action is necessary; presents recommendations to the Collection Supervisor; and prevents any future loss accounts

Responsibilities For Regional Collections Clerk Resume

  • Determines and takes appropriate action with customers in adverse circumstances; counsels customers on available methods for resolving past due situations; assists customers in overcoming delinquency; and advises customers of ways to avoid delinquency in the future
  • Up to one (1) experience in the banking industry
  • Knowledge of office equipment i.e. be able to operate Label Maker printer and fax machine
  • Collections/accounts receivable experience
  • Enter the daily efforts of the adjusters in the system for not having his PDA
  • Prepares and communicates recommendations to the Collection Supervisor for legal and other actions necessary to resolve delinquent accounts; and reports all collection efforts and progress to Supervisor on a daily basis
  • Analytical, proactive problem solving, organized, detail oriented, customer service oriented and able to multitask observing the defined quality standards
  • Proactively solicits payment on overdue accounts according to payment terms - Average 40 outgoing calls per day

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