Collection Resume Sample

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Deion Flatley
47825 Hoeger Ports,  Philadelphia,  PA
+1 (555) 200 4717

Work Experience

Collection Recovery Senior Specialist
08/2017 - PRESENT
Philadelphia, PA
  • Perform routine and special audits on the activity of PAR and Non-PAR provider overpayments to ensure recoveries are cycling through the collections process accordingly
  • Review and accurately interpret financial recovery, provider, and claims related data to assist in the attainment of overpayments to support the collections team and the provider experience
  • Ensure all avenues for collecting overpayments are evaluated using established best practices
  • Update the Daily Bank Report (excel) with status of ‘Pending Items’, and provide to Bank Reconciliation Analysts
  • Ensure that HDS’ core values (Customer Focus, Community, Openness, Ownership and Leadership) are adhered to
  • Demonstrates full knowledge of current position’s and department’s relationship to flow of Services
  • Edits accounts by working ATB’s daily. -10%
Collection Agent
09/2010 - 02/2017
Boston, MA
  • Responsible for compliance of ICS checks
  • Timely review of all assigned accounts to maximize recovery of principal and fees, including follow up on internal processes and escalation of issues
  • Update receiving’s in system once delivered to proper location
  • Experience in a garment construction, measurement, and patternmaking abilities
  • Present each season’s Collection to buyers, 4 times annually
  • Demonstrated ability to manage, develop, and motivate people while driving company and store initiatives
  • Work well with others, as well as the ability to work independently to drive a successful department
Biosignals Collection Intern
12/2004 - 08/2010
Boston, MA
  • Reads and reviews EOB’s for appropriate response to situation.-10%
  • Normal setting for this job is: office hauling site setting
  • High Volume Collections and/ or Credit management experience
  • Enable with vibrant attitude to deliver time bound results in contingent situations
  • Calm, confident manner to handle potentially uncomfortable conversations
  • Manages a larger portfolio in size and more complex key account base
  • Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts


University of New Hampshire at Manchester
1999 - 2003
Bachelor's Degree in Business

Professional Skills

  • Excellent data entry, typing skills, along with Keyboard Navigation Skills
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
  • Excellent phone communication, listening, counseling, persuasion and negotiation skills
  • Excellent phone communication, listening and negotiation skills
  • Excellent oral communications, counseling and persuasions skills
  • Excellent communication, listening and negotiation skills
  • Excellent phone communication, listening, persuasion and negotiation skills

How to write Collection Resume

Collection role is responsible for negotiation, customer, english, collections, training, supervision, listening, coaching, collection, lending.
To write great resume for collection job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Collection Resume

The section contact information is important in your collection resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Collection Resume

The section work experience is an essential part of your collection resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Collection resume experience can include:

  • Able to set priorities and handle daily responsibilities effectively
  • Using counseling and negotiation skills to determine the best method of repayment while keeping the best interest of the lien
  • Good communication and customer handling skill
  • Demonstrate interest, skill, and success in getting people to learn to work together
  • Excellend English verbal and written skills
  • Person needs to be adaptable to learn new processes, concepts, and skills

Education on a Collection Resume

Make sure to make education a priority on your collection resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Collection Resume

When listing skills on your collection resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical collection skills:

  • Exceptional interpersonal skills and ability to work effectively with people at all levels and ability to function in a team environment
  • Good project management skills ranging across people and functions
  • Strong interpersonal and communication skills in English (written and oral)
  • Customer centric and possess good communication and presentation skills
  • Using counseling and negotiation skills to determine the best method of repayment while securing the location of any collateral
  • Communication, leadership, strategic thinking and supervision skills required

List of Typical Experience For a Collection Resume


Experience For Collection Recovery Senior Specialist Resume

  • Operate process effectively and provide a progress update on daily basis
  • Computer skills which include proficiency with MS Office Suite and other common business applications
  • Three to five years of progressive experience in production, procurement or shipping office environment
  • Provide excellent & considerate customer service to operations/ sales team and customers
  • Empowering – provides guidance and direction but empowers and encourages staff to lead change, take ownership and deliver results
  • Tracks and manages post-project/CR implementation performance monitoring; including savings verification and reporting
  • Interaction with Client Managers to solve issue related to supplying, payment and accounting
  • Engages suppliers in problem solving and participates in suppliers’ improvement processes by providing performance feedback on supplier surveys

Experience For Collection Agent Resume

  • Basic understanding of safety, manufacturing flow processes, controls, and procedures
  • Assist HR department in training initiatives, recruitment process, assists in managing team performance issue
  • Confident in dealing with numbers and the processing of financial information
  • Adhere to all policy and compliance guidelines regarding the security of customer information. Including Citizens, local, state, and federal law
  • Own inventory liability for brand including testers, damages, RTV’s, and homeless skus
  • Develop, implement and manage strategies related to the company’s remarketing and end of lease strategies
  • Facilitate and implement the digitalization/automation in Collection for cost effective collection activities as well as enhancing customers’ experience, such as, Live Chat, collection on mBanking OMNI

Experience For Senior Collection Management Services Assistant Resume

  • In-depth knowledge in banking operations especially in collection field
  • At least can keep three to four full days in working
  • Basic knowledge of the agencies and regulations that have an impact on operations, including USDA, OSHA, Homeland Security, etc
  • Know the fundamentals of seed, procurement and processing procedures
  • Participate in weekly taping sessions with Unit Manager and staff members as assigned
  • Administration of consistent contact with customers regarding payment of balances
  • Coordination with Sales, Credit, Accounting and Finance to negotiate payment plans
  • Work with Consumer Credit Counseling Services on proposed payment plans and resolutions

Experience For Area Mgr Post Collection Ops Resume

  • Daily reporting to Collection & Accounts Expert
  • Daily Credit card rejections tracker/ KPI and ageing reports to be sent to all stake holders
  • Innovates to improve current working practices to provide business opportunities and results
  • Identify and communicate ideas for process improvement working with management to identify a solution
  • Maintain Bad Debt reporting & work with 3rd Party Collection Agency as needed and required by management

Experience For Collection CSR Resume

  • Acts as a change agent to further grow a continuous improvement culture by influencing staff at all levels
  • Problem solving – evaluates all options and alternatives
  • Culturally aware – able to adapt style and communications according to different cultures
  • Discuss project results and recommendations with client to facilitate informed decision-making
  • Identify and evaluate the hydraulic and engineering constraints and feasibility of solutions
  • Responsible for the management of outsource partner relationship perfromance and ensuring internal compliance requirements are met
  • Responsible for structuring of account flows for the collections process from early delinquency through until pre-termination activities
  • Charge off’s – Review and prepare accounts for charge off, keep detailed records of each transaction, and reconcile to General Ledger

Experience For Biosignals Collection Intern Resume

  • Implements and executes plans to complement the Area’s strategic operating plan; champions the execution of the strategic plan and tactical initiatives within the Business Unit, including but not limited to operating safely, enhancing customer experience, improving efficiency and maximizing profitability
  • Manages performance and talent development.
  • Executes the Market’s strategic capital budget, ensuring effective use of the budget through asset allocation; ensures appropriate spare ratios and asset disposal
  • Plan, organize, and manage multiple tasks/assignments
  • Understands the range and limits of peanut quantity and quality variations within the area, and how they are dealt with administratively
  • Research – Utilizes internal bank tools and websites to help facilitate responses to customer correspondence

Experience For Collection Administrator Resume

  • Translate business related challenges into technical requirements
  • Assist with developing collection strategies in the HUMINT and SIGINT disciplines to satisfy the information requirements of the customer’s analytical workforce
  • Management of monthly meetings with Sales teams to review significant past due balances and collection strategies
  • Responsibility for collection metrics such as DSO and Bad Debt Expense
  • Developing and managing the groups share point site, in order to better support the team by identifying specific information to support our business while also assisting colleagues to self identify information needed to drive customer conversation and assist in account resolution

Experience For Visitor Use Assistant Fee Collection Resume

  • Assist collection agencies on settlement criteria, re-aging of accounts and document requests
  • Work with customers on payment arrangements that best suit their needs
  • Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate
  • Complete file maintenance on accounts as necessary
  • Answer Escalated customer complaints
  • Calling on excess mileage and excess wear and tear fees after the lease vehicle has been turned into the dealership. Blend of 80% Inbound Calls / 20% Outbound Calls

Experience For General Manager Post Collection Resume

  • Focused on first call resolution as we only have 90 days to collect before debt is charged off and sent to 3rd party agency
  • We use the customer service focused collections: have to be able to talk through the charges, validate if they dispute any charges, update bill if necessary, speak to both customer and dealership at times
  • Providing customer service regarding credit card rejections, collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Responsible for monitoring and maintaining assigned accounts- Customer statements, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Accountable for maintain daily KPIs for credit card rejections and sending regular follow ups/ making calls to clear the o/s balances in customer account
  • Enlist the efforts of sales/ operation teams and senior management when necessary to accelerate the collection process
  • Precisely handle high volume of credit card rejections for assigned regions/ customers
  • Send follow ups to respective customers/ travellers for rejected transactions to clear balances

Experience For Field Collection Resume

  • Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate. Complete file maintenance on accounts as necessary
  • Serves as a focal point for answering questions and solving problems for difficult and unusual accounts, assists in problem identification, quantification and resolution
  • Evaluates quality and quantity of work performed by all Insurance collection specialists.Prepares weekly and monthly productivity reports.Addresses areas of performance improvement with staff as appropriate
  • Performs chart audits for coding accuracy and preparing
  • Serves as departmental liaison with the Medical Faculty Group Business Office (MFGBO), Patient Accounts Office (PAO), and other departments.Confers with third party representatives on an as-needed basis
  • Working with Management to drive closure to key risk initiatives and/or restitution projects
  • In the absence of the Billing Manager, is responsible for Radiation Oncology Billing Office Staff in coordination with other members of the management team

List of Typical Skills For a Collection Resume


Skills For Collection Recovery Senior Specialist Resume

  • Not necessary but appreciated is an experience with SAP and analytical skills
  • Competency in Polish and additional European language skills
  • Experience: 5 years in a role with supervisory experience in a Waste or Logistics field and PNL responsibility (in addition to education requirement)
  • Customer Service Experience/Collections experience with an emphasis on Auto Collections/Repossession
  • Strong understanding of collection procedures, understanding of accounting and overall business operations
  • Significant practical experience in analysis including service industries (trade, banking, insurance, telecoms.) in commercial sector is an advantage
  • Experience of Cash Collection processing (interpreting data and Customer contact)

Skills For Collection Agent Resume

  • Experience handling cash, conducting monetary transactions/transfers
  • Experience of working directly with multiple countries and cultures in a finance organization
  • Experience with reconciliations and general ledger balancing
  • Experience working in an operations environment
  • Experience in managerial level, preferably in the area of Finance and/or customer facing function
  • Previous experience from leading a team, preferably a development team
  • Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals
  • Experience: 5 years in a role with supervisory and P& L responsibility (in addition to education requirement)
  • Strong collections background in business to business collections with a customer service/retention mindset

Skills For Senior Collection Management Services Assistant Resume

  • Experience in negotiation, customer service and stakeholder management
  • With relevant experience
  • Excellent administrator – The role involves handling, processing and managing a large volume of documentation
  • Demonstrate ability to work in complex situations with professionalism and decorum
  • Strategize, develop effective process, and drive results
  • Experience with intelligence requirements management
  • Experience in the Combatant Command AOR
  • PeopleSoft or SAP Experience highly desired

Skills For Area Mgr Post Collection Ops Resume

  • Prioritise and self-manage work load
  • Contact centre experience is preferable but not essential
  • Mapping out training plans and schedules, designing and developing training programs for the collections and recovery teams
  • Working with managers to identifying individual collector training needs by evaluating strengths and weaknesses
  • Developing and leading high performing analytics teams
  • Choosing appropriate training methods per case (classroom, side-by-side, mentoring, etc)
  • Communicating available training opportunities to employees and providing necessary information
  • Providing monthly feedback via call listening and evaluating
  • Recognizing and supporting high performing teams

Skills For Collection CSR Resume

  • Driving value through process mapping and prescriptive analytics
  • Processing customer statements and other appropriate reporting as per defined schedule
  • Conducting in-depth reviews of customer’s accounts and contact information. Probing for additional information as necessary
  • Training and coaching for telephony agents
  • Optimizing strategy for positive consumer and business impact
  • Messaging Information Services and Tools for the Intelligence Community (MISTIC),
  • Calling out in First Party for our Client

Skills For Biosignals Collection Intern Resume

  • Multitasking in a fast paced environment to set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded
  • Understanding of ADM administrative and safety policies and procedures
  • Taking inbound or placing outbound collections calls
  • Answering technical support inquires via incoming calls, chat or email
  • Maintaining compliance with all banking requirements

Skills For Collection Administrator Resume

  • Handling inbound customer service calls
  • Processing inbound sales calls
  • Assist with managing and responding/forwarding Bursar emails in a timely and professional manner
  • Supervises all Radiation Oncology Insurance Collection Specialists.This supervision includes training, assigning work, and evaluating performance
  • Specific focus on skip tracing locating difficult information while using internet based tools and applications

Skills For Visitor Use Assistant Fee Collection Resume

  • Works with branding company to ensure that the appropriate processes are being followed and modify the approach as needed
  • Responsible for coordinating and ensuring procedure inventory is up to date
  • HUMINT Online Tasking and Reporting (HOTR),
  • Understands the purchasing methods for both company-owned and commissioned buying points
  • Management of staff performing collections in the region, including both direct reports and matrix reports
  • Work with accounting to streamline customer reporting to include consistent information from different Legacy subsidiaries
  • Continually focuses on achieving positive results contributing to Egencia’s business success
  • Assists in the development of goals and objectives for the area.Writes new procedures and training materials, updates existing procedures as needed

Skills For General Manager Post Collection Resume

  • Adhere to all policy and compliance guidelines regarding the security of customer information. Including Citizens, local, state, and federal laws
  • Involved in providing support to Manager & Head of Collection to deliver the yearly cash collection planning and review the monthly cash collection target
  • Paid travel spanning at least two continents and as many as a dozen countries
  • Assists students, parents, university employees, and outside customers regarding inquires, complaints and/or problems with their account
  • Serve as a liaison with departmental officials/staff to facilitate collection operations for outstanding debts

Skills For Field Collection Resume

  • Responsible for assisting with office walk-ins and phone calls
  • Create modules used in training
  • Has supervisory responsibilities concerning collections
  • Analytical thinking and ability Make independent decisions and exercise sound judgment with limited guidance
  • Social benefit packages including: private medical care, MyBenefit, life insurance
  • Handle a high volume of work while maintaining accuracy and attention to detail to meet monthly goals
  • Clearance -“ TS/SCI and willing to undergo CI scope polygraph
  • Technical knowledge and ability to work with machines (operating and minor fixes for pay machines)

List of Typical Responsibilities For a Collection Resume


Responsibilities For Collection Recovery Senior Specialist Resume

  • Prior BBVA Compass Bank Collections or Customer Service experience
  • Experience - Two years Collection Management operational experience within DoD or equivalent Government agencies
  • Military enlisted or company grade officer experience AND/OR completion of the JSR Operations Course (Goodfellow AFB)
  • Customer Service Experience/Collections experience
  • Identifying and imnplementing strategic changes to call center technologies that would improve effectiveness and efficiency
  • Work experience in economics / finance / accounting appreciated, but not a requirement
  • Strong focus on governance, compliance and quality
  • Negotiate contracts as it relates to third party collection agencies or other vendors to maximize effectiveness and minimize expenses
  • Proven ability to drive positive financial results

Responsibilities For Collection Agent Resume

  • Possess verifiable experience in credit and collection positions and team management
  • SAP System Management (preferably) and excellent office package management
  • Experience of Oracle application is an added advantage
  • Experience of leadership role is an added advantage
  • Understanding and practical knowledge of finance processes, knowledge of Excel is advantage
  • Keeping accurate records and reporting on collection activity
  • Finding and contacting debtors to arrange debt payoffs
  • Using established procedures and working under general supervision, performs assigns tasks. Able to accept payment arrangements

Responsibilities For Senior Collection Management Services Assistant Resume

  • Monitoring accounts to identify overdue payments
  • Chasing debtors and late payments
  • Working knowledge of MS Office and database
  • Clearly states expectations of excellence in customer service including setting challenging and measurable goals
  • Flexible to adapt to changing business needs while maintaining a consistent positive attitude
  • Timely arrangements of repossession accounts, where auto customers have pending or completed repossessions

Responsibilities For Area Mgr Post Collection Ops Resume

  • Collaborates and align with the key contact point in driving strategy for APAC collection team
  • Minimize the risk and potential for write-off and bad debts with regular review of the aging position with the key stakeholders
  • Provides governance and ensure self and team are adhering to the Experian policy, guidelines, standards
  • English, both oral and written (excluding)
  • Analyze and make recommendations to improve productivity while maintaining established goals
  • Assist in the professional development of a team consisting of multi-level agents
  • Charge off’s – Review and prepare accounts for charge off, keep detailed records of each transaction, and reconcile to GL
  • ChexSystems - Update, research and respond to customer disputes via ChexSystems. These require a manual response in accordance with bank guidelines within the required timeframe set by the dispute

Responsibilities For Collection CSR Resume

  • Review all payment irregularities; take whatever action to resolve
  • Work with business personnel when needed to resolve issues with customer base, can include Customer Service, Sales and Finance personnel
  • Bachelors or Associates in a relevant field is highly desired
  • Complete account maintenance, in accordance with current SLA
  • Assist with quality controls
  • De-escalate situations and maintain professionalism at all times

Responsibilities For Biosignals Collection Intern Resume

  • Activities are assigned by Team Leader
  • Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques. Including the timely arrangement of repossession accounts as necessary
  • Consistently and proficiently negotiate payments on accounts within all stages of delinquency within the line of business
  • Implement and deliver the business plans and targets
  • Plan, allocate and organize resources to meet outlined goals
  • Collect premium and process data
  • Deposit premium to bank collectors. Make cash collection report daily

Responsibilities For Collection Administrator Resume

  • Check collection document and reconcile collection report daily. Make monthly report
  • Input of information and contact history in area systems
  • General administrative support for Collections Team (10+ members)
  • Answer phones and shared email accounts and forward messages as needed to Collections Staff
  • Coordinate, prepare & mail notices as identified by Collection Staff monthly

Responsibilities For Visitor Use Assistant Fee Collection Resume

  • Receive all returned mail, determine the reason – re-distribute as necessary
  • Help and support agents with queries and customer complaints
  • Identify trends and knowledge gaps
  • Document all discussions and actions
  • Organised and able to work under pressure

Responsibilities For General Manager Post Collection Resume

  • Drive performance for growth, succession plan, talent management and retention plans for Collection team
  • Provide active and visible leadership to Collection team, and play an active role in Experian management team, EmpowerPlus, staff meetings and service review meetings
  • Monitor, tracks and report daily/weekly/monthly performance versus target and communicate the business drivers of variances (both positive & negative) across all functional stakeholders as per MSA/SLA. Proactive reporting and escalation of KPIs
  • Identify the key risks to delivery of collection targets with options to mitigate
  • Hold weekly/monthly collection performance review for the top debtors with Management and Stakeholders
  • Proactively engages with and build customer relationships to across APAC to drive business and process change to support collection activity

Responsibilities For Field Collection Resume

  • Perform weekly/monthly dispute case reviews with Project Delivery, Sales, Customer Care, Admin, and Collection team – leading/coordinating the discussion to early dispute root cause identification, required corrective measures (short & long term) and steps to collect payment timely
  • Accountable for the delivery of the key Receivables KPIs
  • Develop and drive best practice across all stakeholders to minimize reliance on manual processes, eliminate duplication of effort, drive system automation and maximize customer facing contact in furtherance of collection and DBO deliverables
  • Contribute to the Finance team deliverables for OCF (operating cash flow), and be a key partner with the business team to identify potential disputes, drive effective resolution and overall APAC collection success
  • Self-starter / motivated – able to set priorities and objectives and to drive self and the team

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