Clinical Support Resume Sample
Deanna Collier
70356 Dessie Cliffs,
Detroit,
MI
+1 (555) 547 6853
Work Experience
Manager, Clinical Support Team
04/2018
-
PRESENT
Los Angeles, CA
- Monitors and enforces volunteers’ compliance with protocol restrictions and specific study requirements. Protects volunteers’ privacy and confidentiality
- West is a 26-bed Medicine Acute Care unit caring for patients with End Stage Renal Disease (ESRD), autoimmune and connective tissue disorders, pneumonia, chest pain, CHF, GI bleed, and diabetes
- Provide clerical assistance to branch personnel
- File, copy and fax as required
- Serve as backup to the Office Staff
- Ensure all HIPAA regulations are adhered to
- Possess general knowledge of office procedures
- Provide clerical assistance to branch personnel and Field Nurse Supervisors and branch personnel
- Review & Maintain the Clinical Automation system daily
Clinical Support Coordinator
06/2014
-
03/2018
Los Angeles, CA
- Assign nursing visits as needed based on admissions and change in member's condition
- Fax, mail and track doctor's orders to ensure they're signed within 30 days of client admission
- Work safely and follow all OSHA regulations and company safety policies and procedures
- Current Illinois RN license and certified in CPR and ACLS
- Hours or equivalent education activities of the annual CEUs shall be related to cerebrovascular disease, earning 10 continuing education credits annually
- Possess strong communication skills, computer skills, time management & organizational skills
- Working knowledge of patient care equipment
- Participates in projects and team meetings of the respective sales enablement teams. Participates in meetings with program manager’s capability development to improve learning based on market feedback. Attends product training to ensure personal and technical knowledge
- Provide training/education on McKesson products to customers, potential customers, and sales teams via WebEx and live presentations
Clinical Support Spec
02/2008
-
05/2014
Dallas, TX
- Provide guidance and recommendations on products to clinicians at McKesson customer sites
- Provide clinical updates to sales leaders/sales teams
- Conduct clinical reviews and assessment for best practice recommendations
- Enters hospital charges for studies performed
- Monitors staffs’ compliance with mandatory trainings
- Coordinate and lead the execution of low to medium complexity contracts (IIR, Advisory Board, Service/Consulting Agreement, Research/University Agreement, MSA, SOW, CME, Speaker, Participant, Human Factors, CDA etc.) Managing roughly 10-15 contracts monthly
- Participate in all contract specific team meetings from inception to completion
Education
Illinois State University
2003 - 2008
School's Degree in Health Related Field
Professional Skills
- Experience in a health care setting. Strong database management experience
- Strong and versatile communication skills
- Excellent communication and customer services skills is important
- Strong verbal, communications and organizational skills
- Experience working in a pharmacy, PBM, or related industry; demonstrated working knowledge of PC software applications (e.g., Excel, Access, and Word)
- Related experience or equivalent combination of education and experience
- Basic application and computer skills
How to write Clinical Support Resume
Clinical Support role is responsible for organizational, basic, health, mainframe, training, integration, database, security, oncology, reporting.
To write great resume for clinical support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Clinical Support Resume
The section contact information is important in your clinical support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Clinical Support Resume
The section work experience is an essential part of your clinical support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clinical support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinical support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Clinical Support resume experience can include:
- Skill and ability to communicate effectively both verbally and written
- Demonstrates performance in a team structure, including handling shifts in priorities and expectations
- Demonstrate and incorporate competencies in executing responsibilities
- )Demonstrated knowledge of a broad array of bio-medical equipment, facilities planning, inventory management, and quality control
- 12 months previous experience in the use of computers, patient record maintenance and/or reception is required
- Run queries and analyze data to determine best utilization of departmental staff resources in relation to work volume and skill sets of staff
Education on a Clinical Support Resume
Make sure to make education a priority on your clinical support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinical support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Clinical Support Resume
When listing skills on your clinical support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical clinical support skills:
- Juggle multiple priorities, effectively meet deliverables for multiple projects, and work well under pressure
- Experience collaborating with outside stakeholders of various professional levels in a professional and effective manner
- Skills in group facilitation, diplomacy, and negotiation
- Advanced Excel skills (creating formulas and pivot tables but NOT required)
- Experience in behavioral health field required. Experience in Outlook, Word, and Excel
- Working knowledge and/or experience in a utilization management function (3-5 years in related field)
List of Typical Experience For a Clinical Support Resume
1
Experience For Clinical Support Coordinator Resume
- Strong interpersonal skills at all levels from members, team and senior leadership
- Demonstrated proficiency with basic computer skills
- At least six months of experience working within a health clinic, hospital, or other clinical setting
- Experience exercising initiative, work ethic, and self-motivation
- At least one year of experience in project coordination, or development and management of public health programs
- At least six months of experience in clinical quality assurance and/or quality improvement, either as a participant or project coordinator
- Experience in quantitative data collection and/or analysis
- Demonstrated ability to type 50 words per minute, with 90% accuracy while engaged in a telephone conversation
2
Experience For Clinical Support Technician Resume
- Assisting with case planning and device selection
- Assists the UM Intake team with creating cases in the clinical documentation process which includes naming and attaching faxes to cases
- Maintains current policy and procedure information by self-study of corporate resources, attending training sessions and by seeking knowledge
- Follow up with physician /office staff regarding outstanding orders requiring signature
- Resolve clinical issues by instructing customer or taking control of the customer’s PC or workstation, or takes other corrective action
- Log all relevant details concerning each call in tracking system
3
Experience For Clinical Support Spec Resume
- Provides availability for assignments providing clinical support and training for AngioDynamics’ products
- Responsible for delivery of letters, both automated and manual, as well as locating and attaching medical records to appropriate charts
- Assist in directing staff in evaluation and processing of medical information
- Initiate patient scheduling, including appointments in ancillary
- ) Troubleshooting and testing equipment to make sure it is properly configured and attached wireless network infrastructure
- Assist the sales team in maintaining & developing relationships with Key Accounts & Key Opinion Leaders
4
Experience For Clinical Support Rep-advanced Ablation Solutions Resume
- Systematically gathers information, sorts through complex issues, seeking input from others as appropriate
- Document details concerning the nature, severity, onset and duration of the problem
- Document problem resolution steps, including actions taken and call status, for review by others
- Explain to customer that the call is being referred for assistance
- Train non-clinical service center team members regarding clinical systems, processes and procedures
- Acquire an in-depth understanding of the research program and the details of specific research projects
- Stays current on the latest clinical data relating to all of AngioDynamics’ products
5
Experience For Manager, Clinical Support Team Resume
- In an acute care admitting/front office environment, urgent care, clinic, medical group, or physician's office
- 36 hours/week rotating shifts and weekends
- Triage all incoming patient/family calls, perform phone assessment, answer patient questions, arrange for home visit, if needed
- Manage all incoming calls from physician offices, receive orders, if necessary
- Provision of clinical support to AMI/ CT Engineering Product Development Teams
6
Experience For Head & Neck Clinical Support Resume
- Assist Field Sales Associates with all aspects of inventory management including short term loan stock (case) and permanent consignment
- Assist Product Managers with internal & external product training
- Provide customer and market insights to Sales Team, Product Managers & Marketing Associates
- Satisfactory completion of Health Unit Coordinator (HUC) training
- Responsible for contract redline & negotiation of low complexity contracts and only involve legal if necessary
7
Experience For Clinical Support Liaison Resume
- Closely monitor contract turnaround times and implement improvement initiatives as needed
- Continually suggest and seek innovative and efficient ways to work
- Utilize Microsoft Office Suite (Word, Excel, Outlook, & PowerPoint) and SharePoint daily
- Knowledge of third party healthcare coverage and billing requirements. Interpersonal and communication skills necessary to effectively interact with patients, physicians, consumers and other healthcare professionals
- Troubleshoot and isolates customer issues utilizing clinical systems and EPIC workflows
- Answer IS Service Center phone calls and gather information to determine the issue or problem relevant to Clinical Systems, such as EPIC
- Obtains relevant information on caller, i.e., name, department, job, phone number
8
Experience For Home Care Clinical Support Coordinator Resume
- Communicate to customer what to expect in terms of resolution
- Address root cause of problems, and obtains consensus where possible
- Explain corrective action to customer so that customer can make changes necessary
- Explain to customer what is needed to fix the problem, then holds the line to allow the customer to opportunity correct the problem
- Obtain agreement from customer to allow access to customer’s PC to help identify problem
- Investigates possible causes of problem within clinical system workflow
- Correct problems within our established First Call resolution SLA. Promptly refers all other issues to appropriate group for resolution
9
Experience For Senior Clinical Support Analyst Resume
- Follow up with customer to confirm problem is resolved
- Maintains documentation on each issue, course of action and status
- Escalates issues that are unable to be resolved, within established guidelines, to the appropriate group for proper corrective action
- Determine appropriate group for escalation
- Transfer the incident ticket to the appropriate group
- Assists IS Service Center staff with complex clinical issues
- Assist in the creation and maintenance of the IS Service Center Knowledge database
- Assist with acquisition and maintenance of IRB approval for research studies as needed, including drafting protocol revisions, writing informed consent documents, developing and updating manual of procedures and case report forms
10
Experience For Clinical Support Associate Resume
- Provides the first tier research and problem solving promptly to members and providers in regard to requested services
- Assist with recruitment and enrollment of study participants, coordination of study visits, and collection of study data
- Maintain accurate and complete source documents and case report forms; assist with data entry into research database
- Escalates to the right responsible party when appropriate
- Makes outbound calls to members
- Assesses member needs by conducting interviews and structured assessments using scripts to engage members and determine non-clinical and social needs and engage them in care management
- Provides ongoing educational support and mentors newly hired staff within the department
- Meets established productivity, Protected Health Information privacy and security standards, and quality standards
- Educates the Sales Team on all of the current clinical data and new developments regarding AngioDynamics’ products, including how these developments can provide clinical benefits and patient safety
List of Typical Skills For a Clinical Support Resume
1
Skills For Clinical Support Coordinator Resume
- Stron organizational skills and attention to detail
- Experience with public speaking, including giving professional presentations
- Experience in qualitative data collection, including conducting focus groups, and/or analysis
- Experience with training Allscripts
- Experience with testing and overall support of Allscripts Touchworks
- Operates computer for transcribing diagnostic orders
- Experience conducting standardized surveys, key informant interviews, or other data collection tools to support formal evaluation
- Demonstrated success in a call center environment to include multi-tasking as well as the ability to focus singularly on the task at hand
- Experience with EKG interpretation, ICD coding, phlebotomy and interpretation of lab results
2
Skills For Clinical Support Technician Resume
- Clinical experience in related field (angiography suite, operating theatres, cath lab)
- Surgical scrubbing experienced required
- Experience working with perioperative clinical information systems required
- Previous experience working as a Unit Secretary in an acute care facility is required
- Unit Secretary Certificate or has previous experience working as a Unit Secretary in an acute care facility
- Allscripts Touchworks experience
3
Skills For Clinical Support Spec Resume
- Dedicated commitment to excellent customer service
- Team player who values effective teamwork
- Satisfactory completion of Health Unit Coordinator training experience
- 6 months experience in health care activities or institutional setting
- Supervisory or Leadership experience in customer service and / or clinical operations role
- Clinical patient care experience
- Experience in a general office/administrative environment required
- Clinic experience
- Previous product application experience in the OR
4
Skills For Clinical Support Rep-advanced Ablation Solutions Resume
- Experience with wire and catheter based cardiovascular products
- Demonstrated ability to communicate technical information to a broad audience
- Proven record of project completion
- Knowledge and experience with clinical studies is an advantage
- Perioperative clinical experience required
- Experience with Materials Management Information Systems, knowledge of medical and surgical supplies
- Clinical experience/knowledge in CT or other radiology equipment
5
Skills For Manager, Clinical Support Team Resume
- Certificate of satisfactory completion of a formal Unit Secretary program or previous Unit Secretary experience in a hospital is a requirement
- Working knowledge of case management of medical treatments, testing, and patient status
- Driving communication channels which fosters trust, assigns content, and promotes dialogue between Market, Global, and BIU teams
- Understanding of regulatory standards and their application to various medical examinations and documents
- Knowledge of analyzing and reporting statistical data
- Use spread sheets by sorting and filtering data as well as extraction of data from SurgiNet to Excel
- Orders and maintains supplied for the nursing unit
6
Skills For Head & Neck Clinical Support Resume
- Function in a team environment focusing on telephonic outreach, care coordination and clinical support of the case & disease and medical management programs
- Knowledge of laws, rules, regulations, and policies of the State of California pertaining to the provision of sexual health clinical services
- Lean principles, stewardship, programs and partnerships development in challenging and dynamic healthcare environment
- Demonstration of problem solving in a fast-paced environment, multitask and meet tight deadlines
- In a medical, clerical setting
7
Skills For Clinical Support Liaison Resume
- Working in the administrative field
- Successful completion of an approved basic arrhythmia course or on the job training is required
- Assembles new charts, files reports; checks discharge chart for completion, maintains patients records
- A high level of self-motivation, i.e. the ability to work under minimal supervision
- Instruct and influence others
- Utilizing and contributing to the advancement of Remote Tools that fit with the experience we want for our customers which includes easy to work with, get it fixed fast, and strive for consistent brand offering
- Promote, develop, and enable remote capabilities which include technical and process training specific to remote service, timely performance feedback methods, and Philips competence development
8
Skills For Home Care Clinical Support Coordinator Resume
- Analyzes and reports new or recurring problems to design departments. Ensures engineers/representatives are properly trained when old products are upgraded or new products are released
- Is familiar with clinical applications usage, coding and/or data load of a billing, EMR, or lab application system
- Writes and executes test scripts for clinical algorithms and pathways
- Ensures timely, compliant, and accurate completion of program deliverables and understands project lifecycle as related to software implementations
- Partners with functional area experts and/or project leaders to develop concise, complete, accurate, and clear specifications of project deliverables
9
Skills For Senior Clinical Support Analyst Resume
- Handles incoming communication to the IT Revenue Cycle Clinical including calls, voice mail, email, and walk-ins by accurately analyzing, resolving, and documenting problems and requests in accordance with current standards
- Follows up with all customers to ensure work orders are completed and ascertains customer satisfaction in accordance with established procedures and service levels
- Acquires and maintains current knowledge of relevant Epic Access and Revenue Cycle applications’ functionality in order to provide technically accurate solutions to customers
- Managing projects and assisting sites with coordination
- Assists the patient/ family in signing the consent to treat
10
Skills For Clinical Support Associate Resume
- Maintains clerical supplies, Meditech downtime documents and medical record forms at nursing station
- Each hospital has a bio-med team of around 2-17 people that this team interfaces with when on-site
- Ensures appropriate room set up to support the needs of scheduled procedures as directed by the Physician, Advanced Practice Nurse, and/or Professional Nurse
- Prepares and submits maintenance work slips when necessary
- Ensures all interdepartmental mail is delivered daily
- Maintains current telephone list for physician, on call schedule, and hospital referrals
- Answers phones/picks up voice mail messages
List of Typical Responsibilities For a Clinical Support Resume
1
Responsibilities For Clinical Support Coordinator Resume
- RT, RN, PA, CCP, RA, ARNP or similar clinical credentialing required
- Assist in problem solving complex issues and cases (provider calls, e-services, authorization issues, etc)
- Answer calls from providers and members and responding to phone inquiries
- Collaborate with other team on special projects and reporting
- Ensures that all required data elements are captured in the clinical information management system, while maintaining data quality and client satisfaction
2
Responsibilities For Clinical Support Technician Resume
- Meets all individual and team performance metrics, including but not limited to, schedule adherence and attendance
- Functions as a subject matter expert and is responsible for training staff on all customer accounts, all client and internal systems
- Act as a resource to staff regarding regulatory standards and ensures adherence to regulations and contractual requirements
- Identify need for and assist with development of training and updates for all staff
- Shows clinical differences and patient outcomes between AngioDynamics’ products and competitive products
- Serve as a subject matter expert in the administrative process and field questions from team members and colleagues
- Delegate work assignments and manage staff’s daily activity
- Supervise Clinical Support Coordinators
- Oversee out of network and chart review administrative processes
3
Responsibilities For Clinical Support Spec Resume
- Streamline processes to ensure productivity and accuracy
- Assists the UM Clinical staff to ensure turnaround times are met for all EXL clients
- Maintains HIPAA compliance and follows NCQA and URAC guidelines
- Maintains quality service delivery, productivity and processes as defined by applicable policies and procedures
- Delivers professional customer service to members, providers, and clients in accordance with all policies and procedures
4
Responsibilities For Clinical Support Rep-advanced Ablation Solutions Resume
- Performs all administrative functions as required in our contractual agreements with our clients
- Accountable for creating and fostering a team environment through participation in team activities and willingness to pitch in and help with special projects and to be a part of the solution
- Administer department policy and procedures directed by department assistant manager / manager to include: handling employee issues, monitoring PTO and overtime, timesheet approval, assist with interviewing, oversight of new hire orientation, and routine departmental tasks
- Supervise staff to ensure productivity and quality standards are met
- Communicate productivity status and departmental concerns to assistant manager / manager and provide input for recommended changes
- Recommend process flow changes when needed
- Communicate, organize, delegate, and work cooperatively as a member of the team to ensure goals / objectives of department are accomplished timely and within budget parameters
- Provides the first tier research and problem solving promptly to members and providers in regard to requested services. Escalates to the right responsible party when appropriate
5
Responsibilities For Manager, Clinical Support Team Resume
- Makes outbound calls to members. Assesses member needs by conducting interviews and structured assessments using scripts to engage members and determine non-clinical and social needs and engage them in care management
- Demonstrates performance in a team structure, including handling shifts in priorities and expectations. Provides ongoing educational support and mentors newly hired staff within the department
- Peforms a variety of front desk tasks, including checking patients in and out, collecting demographic information, scheduling routine appointments and answering the clinic phone
- Provides clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, re-stocking supplies, and transporting patients/ supplies/ specimens
- Distributes patient education materials at the request of patients and/or health care providers
- Prepare letters, reports and correspondence in a correct, businesslike
6
Responsibilities For Head & Neck Clinical Support Resume
- Collects co-pays and post charges
- Process and enter orders received from physician offices and from Future Orders Report
- Process errors in Epic Workqueues 960, 959, 935, and 982
- Make assessment calls to patients and document call in EMR
- Serve as a clinical resources to field and office staff
- Experience in clinical/healthcare field, computer applications, designing, building, and implementing business solutions using information technology. Significant experience in business analysis and definition and deployment of business requirements to information systems
- Adhere to AIM’s code of conduct
- Completion of a Medical Terminology course within 90 days of hire
7
Responsibilities For Clinical Support Liaison Resume
- Experience required as a Credentialed Medical Assistant (CMA), Certified Nursing Assistant (CNA) or equivalent experience working in a clinical setting, managed care, or care management setting
- Motivational Interview training within 6 months of hire
- Working knowledge and/or experience in managed care services including Affordable Care Act, Coordinated Care Organizations, Medicare and Medicaid regulations and care or utilization management functions
- Skill in establishing and maintaining effective working relationships with patients, staff and the public
- Experience in Lean principles, stewardship, programs and partnerships development in challenging and dynamic healthcare environment
- Valid California Driver License and insurance
8
Responsibilities For Home Care Clinical Support Coordinator Resume
- One (1) year current clerical experience in a health related field
- Clinical experience/knowledge in AMI/CT or other radiology equipment
- Identify AMI/CT Clinical knowledge and training gaps and recommends improvements
- Completion of an approved Health Unit Coordinator vocational training course
- Keyboard/Typing - 35 wpm
- In an acute care admitting front office environment, urgent care, clinic, medical group or physician's office
- Reason and problem-solve analytically, logically, and creatively
- Travel frequently around the Fresno and Central Valley area, with occasional travel to other parts of the state
- Some college biology classes helpful
9
Responsibilities For Senior Clinical Support Analyst Resume
- Completion of a certified medical assistant program
- National certification as a Medical Assistant -or- obtain within 1 year of hire
- Experience required as a Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA) or equivalent experience working in a clinical setting, managed care, or care management setting
- Navigate multiple systems and various programs
- Proficient use of MS Word, Excel, PowerPoint and Outlook (Word - edit and create documents. Excel - general spreadsheet navigation, exporting list from one Excel to another or from DB to Excel, Sorting. Outlook - calendar and email. PowerPoint - creating and editing presentations)
- Data entry / recovery in Database is required
10
Responsibilities For Clinical Support Associate Resume
- Successful completion of a certified medical assistant program
- National certification as a medical assistant -or-within 1 year of hire
- Establish and maintain technical / clinical credibility internally and externally
- Previous interaction with Key Opinion Leaders in the medical community
- Some college work in Business Administration is desired
- Computer literacy, mainframe and PC systems, computer programs, programming, system implementation, computer interfacing, office practices and procedures, medical terminology, calculative thinking
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