Center Associate Resume Sample

4.5
16 votes

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Willie Larkin
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Work Experience


Service Center Associate
12/2015 - PRESENT
Chicago, IL
  • Provide information about our stores’ promotions, services, layout and products
  • Conduct regular outreach to hotel concierge keeping Bloomingdale’s top-of-mind for recommendation to their guests/customers
  • Follow-up with internal and external clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and acceptable to the client
  • Provide concierge-style service at all times including in-store directions, product information, guest services information and sales; accountable for performing register transactions and participating in the daily opening and closing sales process
  • Learn and maintain current knowledge of store’s services, layout, products, marketing programs and media plans
  • Manage convention group business, including solicitation, follow-up and shipment of collateral
  • Assist with in-store and external Tourism related events as needed
Visitor Center Associate
08/2012 - 08/2015
San Francisco, CA
  • Handle incoming calls from customers and field personnel
  • Create and schedule service orders with the customer service information system
  • Review and update pending work order files
  • Consistently maintain a high level of performance on service goals set by Black Hills
  • Effectively and efficiently activate emergencies using pagers, using established policies and procedures and use STAR to insure proper wording, document codes in log, and report any paging issues
  • Communicate with customers via telephone headset while simultaneously using display screen equipment
  • Enter data into software using a keyboard, mouse, and digital display screen
Employee Service Center Associate
11/2007 - 04/2012
Houston, TX
  • The job requires sitting for an extended period of time. The pace of incoming calls is often continuous
  • Provide concierge-style service at all times including in-store directions, product information, guest services information, and selling attraction tickets; accountable for performing register transactions and participating in the daily opening and closing sales process
  • Assist with in-store and external Tourism related events, including group presentations
  • Host students, retail professionals, and tourism industry executives for tours of our store conducted in Mandarin
  • Assist with driving sales, marketing shopping packages and group experiences
  • Maintain concierge outreach and relationships, promoting our in-store events and hotel shopping packages
  • Accountable for visitor center tracking, traffic reporting, ordering and distribution of materials (including 10% savings coupons in store)

Education


University of Phoenix - North Davis Learning Center
2002 - 2006
School's Degree in Business

Professional Skills


  • Demonstrated logical thinking and problem solving skills
  • Strong customer service skills, both in-person and over the phone
  • Demonstrated positive leadership skills
  • Speak clearly, both in person and by telephone, using a high level of verbal and listening skills
  • Use good judgment and decision-making skills
  • Intermediate computer skills, emphasis on excel and word (mail merging)
  • Effective communications and problem-solving skills

How to write Center Associate Resume

Center Associate role is responsible for customer, basic, retail, finance, credit, training, database, inventory, shipping, payroll.
To write great resume for center associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Center Associate Resume

The section contact information is important in your center associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Center Associate Resume

The section work experience is an essential part of your center associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous center associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular center associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Center Associate resume experience can include:

  • Relevant experience in a customer service role
  • Demonstrated competence in standard computer packages (Word, Excel, Powerpoint)
  • Assist with convention group meetings business, including solicitation of Macy’s services and shopping packages, follow-up, and shipment of collateral
  • Track sales of visitor center merchandise and shopping packages for central reporting and to determine actual sales vs goal
  • Serve as store liaison for tourism promotions including Lunar New Year and others
  • Maintain current address database and coordinate annual CEO New Year’s card mailing

Education on a Center Associate Resume

Make sure to make education a priority on your center associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your center associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Center Associate Resume

When listing skills on your center associate resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical center associate skills:

  • Great organizational skills are required
  • Be flexible and to work effectively and efficiently without direct supervision
  • Read and comprehend simple instructions. Ability to effectively present information one-on-one and in small group situations
  • Requires intermediate computer skills, specifically with Microsoft products (Excel, Word, etc.)
  • Communicate effectively and acceptably with clients
  • Work with in-store receiving and replenishment to insure accurate on hand counts for all goods sold on the internet site

List of Typical Experience For a Center Associate Resume

1

Experience For Service Center Associate Resume

  • Proven ability to engage participants in a virtual environment & facilitate/deliver enablement sessions
  • Take initiative and work proactively with a strong focus on execution
  • 0 < 3 years HR or customer experience
  • Reporting and continuous measurement of impact
  • Assist with color matching and tinting per customer specifications
2

Experience For Visitor Center Associate Resume

  • Participate in internal and external committees to gain and keep current United Way Suncoast understanding
  • Coordinate and communicate any changes pertaining to the order(s) and send final invoice to the customer
  • Respond and act quickly in answering external and internal customers inquiries
  • Moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly and safe manner
  • Partners with selling and sales support associates to locate product on the sales floor to fulfill internet sales orders
  • Manage external workforce data & provide reporting guidance and tools for better external workforce transparency and metrics
  • Track tour operator programs and concierge referrals
  • Administer Gift With Purchase programs and VIP trade programs
  • Track other visitor center programs and offers as needed
3

Experience For Eur-p2p Service Center Associate With French Resume

  • Following department protocol, greet and direct callers using the proper scripting, greet internal staff and external visitors; accept and triage routine telephone calls, transferring appropriately; follow through as required to meet the needs of customers; accurately take answering service messages for Connecticut
  • Provide support to Service Center Supervisor related to all administrative task
  • Meet department deadlines
  • Serve as a professional representative of United Way Suncoast, complying with established corporate guidelines and in support of the organization’s mission and vision
  • Open, sort and distribute incoming correspondence including mail, faxes, flyers and other material
  • Provide general administrative support to Resource Center staff and Director of Neighborhood Strategies
  • Perform data entry, prepare reports and scan documents into appropriate folders
4

Experience For Employee Service Center Associate Resume

  • Create and design flyers for programs and events
  • Order, stock and maintain supplies and maintain general upkeep of center
  • Manage data efficiently and accurately
  • Examines federal agency docket materials to assess the potential costs and benefits of regulations, and clearly analyzes the tradeoffs, unintended consequences, disparate impact, and economic effect of proposed and final regulations
  • Authors and co-authors written research products, including policy commentaries, articles, and public comments
  • Attends relevant functions and grows an independent network of policy scholars and researchers. Promotes the Regulatory Studies Center brand and research at off-site events
  • Responds to Gatehouse transmissions resulting in welcoming visitors and assisting them with parking
  • Provides occasional leadership for volunteers in absence of Visitor’s Center Coordinator
  • Provides physical assistance to guests as needed
5

Experience For Field Resource Center Associate Resume

  • Shares The Cove ministry through brief history introduction and film presentation
  • Ensures that all visitors have opportunity to complete attendance form
  • Explains models of The Cove property, Billy Graham Library in Charlotte, NC, and the physical characteristics of the Chatlos Chapel
  • Answers questions and leads visitors in general prayer
  • Assists with utilization review by identifying patients to be completed and/or closed out; ensures timely transfer of pertinent patient information to third party payers; follows up with third party payers as needed; assists in the acquisition of authorizations for acute and post-acute services; appeal and denial process as needed. (35%)
6

Experience For Global Service Center Associate Resume

  • Adheres to the policies, procedures, rules, regulations, and laws of the hospital and all federal and state regulatory bodies. (5%)
  • Respond to, receive, enter customer orders
  • Contact and follow up on dormant customers for new sales orders possibilities
  • Maintain rapport with customers to build relationship(s)
  • Work and maintain consistent contact with sales representatives, shipping department customer service and customers while providing updates to various inquiries
  • Ensure customer invoices are completed and closed out daily
  • Microsoft Office: Basic/Word & Excel
7

Experience For Breslin Center Associate Director Resume

  • Flexibility to work extended hours or weekends to meet customer needs
  • Ensures orders are handled timely and efficiently and customers service standards are upheld
  • Performs fill floor process, out of stock and replenishment with replenishment and backroom teams based on business need, pulling and staging merchandise for Merchandising & Pricing associates to place on the sales floor
  • Locates and pulls merchandise and fixtures for floor reset and reflow stockrooms
  • EWFC Associate Consultants are responsible for fielding phone calls, on-line tickets, and emails from managers, third party vendors, and other SAP colleagues regarding all external worker-related questions
  • Provides consultation to managers to better educate them on the compliant engagement of external workers such as ensuring compliance in data as well as providing guidance on the policies and guidelines around external workers at SAP
  • EWFC Assoc. Consultants are responsible for meeting the established service level agreements while focusing on delivering quality customer service to our end users, responsible for administering process work and project support as assigned
8

Experience For External Workforce Center Associate Resume

  • Experience of working on HR – related projects an advantage
  • Aptitude for Continuous Improvement
  • Knowledge of HR – related system and tools an advantage
  • Participate in strategic HR projects as required
  • Pleasant, neat appearance

List of Typical Skills For a Center Associate Resume

1

Skills For Service Center Associate Resume

  • Demonstrated courteous, friendly, enthusiastic disposition
  • Experience with or have the ability to learn a Customer Service Information database
  • Retail management experience; preferably specific to protective coatings, technical or specification sales
  • Demonstrated ability to be reliable and dependable to complete work assignments
  • Learn how to operate warehouse equipment (i.e. forklift, cherry picker, pallet jack, etc.)
2

Skills For Visitor Center Associate Resume

  • Previous mailroom or copy center experience REQUIRED
  • Previous relevant research experience
  • Reading Comprehension — Understanding technical languages in work related documents
  • Being a primary contact for current and former employees on Open Enrollment and W-2s
  • Maintain high work standards reviewing/processing complex financial and non-financial documents
  • Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
  • Perform business processing transactions which are non-repetitive, but routine, based on set guidelines
3

Skills For Eur-p2p Service Center Associate With French Resume

  • Maneuver between multiple operating systems
  • Displays responsibility by taking ownership of quality service
  • Needs to be resourceful in searching multiple systems to answer inquiries
  • Maintains manager and employee confidence by keeping human resources information confidential
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
  • Willingness to learn operation of video device, cash register, and two-way radio
  • Walk and stand for extended time periods
  • Exercise positive customer relationship skills when communicating and ensure that all communications provide the correct level of detail, professionalism and accuracy
4

Skills For Employee Service Center Associate Resume

  • Computer experience with Microsoft Office (Outlook, Word, Excel)
  • Detail oriented and organized with an excellent work ethic
  • Ales experience; preferably specific to protective coatings, technical or specification sales
  • Ensure compliance, quality, and production with all transactions
  • Able to follow shift schedule consistently while having flexibility for changes of schedule due to business needs; to include working overtime, holidays and weekends when needed
  • Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
  • Quantity – Meets or exceeds productivity standards; Completes work in a timely manner; Strives for continuous improvement
5

Skills For Field Resource Center Associate Resume

  • Tools and Equipment – Computer, RF Scanner, Tape machines or hand tapers and any additional required with process
  • Process rollover calls in a timely manner
  • Process return mail within 10 business days
  • Team player, professional attitude
  • Prompt response to internal/external communication
  • Have sufficient visual acuity to check ID cards, checks, invoices and other written documents
  • Lift, lower and/or carry product up to a maximum of 50 pounds by hand. Regularly operates warehouse equipment that requires manual dexterity requiring some coordinated movements
  • Use computer or hand-held scanner to enter information
6

Skills For Global Service Center Associate Resume

  • Able to frequently push, pull, squat, bend and reach
  • Relevant experience, proficient computer skills with experience in: Microsoft office, internet navigation, clinically- based software, and financially-based software
  • In the absence of the Director of Fulfillment Center, Logistics and Facility, the Picking and Shipping Supervisor is in charge. This includes assigning all individuals, even Supervisors and the Group Leads, to specific tasks
  • Work within our company’s management planning (MPP) guidelines to maintain productivity
  • In-depth knowledge of benefits, policies, payroll and other HR-related issues as well as federal and state regulatory requirement
7

Skills For Breslin Center Associate Director Resume

  • Support and comply with all company’s safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards
  • Observe security standards by staying alert and being aware of customers’ actions and behavior. Report to manager or security any abnormal behavior
  • Manage the electronic listservs via the Center’s user database and Constant Contact mailing service
  • Quickly learn and communicate technical information
  • Quickly learn about and communicate technical information
8

Skills For External Workforce Center Associate Resume

  • Maintain the highest standards of customer service, quality, and professionalism with customers and co-workers
  • Research current resources, job descriptions, events, and current topics and format summaries to include in the Weekly Insider electronic newsletter
  • Create and schedule newsworthy posts and Center activity updates to social media outlets, such as Facebook and Twitter, and CHHCS listservs
  • Initiate, develop, and implement additional communication opportunities as required
  • Provide pleasant and professional telephone follow-up services
9

Skills For Fulfillment Center Associate Resume

  • Work in a team environment and take direction from the supervisor
  • Director - in order to advise and coordinate the Breslin Student Events Center presentations and operations
  • University Departments/Organizations/Faculty/Staff - in order to manage the operations and usage of the facilities and to conduct University business
  • Independent Facility Users - in order to coordinate activities for the successful completion of their programs
  • Artists and Artists' Representatives - in order to coordinate special arrangements, transportation, housing, food, financial, public relations, technical details, and marketing matters
  • Touring Management - in order to work out details for events
  • Assists with replenishing brochures and in maintaining facility appearance
  • Perform day-to-day transfer in rollover call, calling the contra firm and PSC representative
  • Receive, process all incoming return mail
10

Skills For National Conflict Check Center Associate Resume

  • Assists in maintaining accurate statistical information
  • Assists in training new volunteers
  • University/Community Organizations - in order to act as spokesperson for the center and to represent the center in community activities
  • Chairpersons/Deans/Directors - in order to coordinate events
  • University Staff/Students - in order to oversee the execution of facility events and functions
  • Facility Users - in order to coordinate house management functions
  • Public - in order to act as contact person for patrons/guests
  • Artists - in order to provide requested services

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