Contact Center Associate Resume Sample

4.8
14 votes
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Clarissa Bernier
3176 Grimes Light,  Houston, TX
+1 (555) 748 7463

Work Experience


Contact Center Associate
11/2015 - PRESENT
Dallas, TX
  • Regular, consistent attendance of assigned shifts
  • Proficient in the English Language and French (written and spoken) is required
  • Unlimited period contract
  • Possibility of continues education
  • Public transport reimbursement
  • Enthusiastically engaging each caller and representing the community in a highly professional manner
  • Successfully and accurately gathering resident contact information
Contact Center Associate Variable Life Team
03/2012 - 05/2015
Detroit, MI
  • Accurately recording details regarding the work being requested by the resident
  • Escalate issues in accordance to Contact Center guidelines when necessary
  • Consistently maintaining departmental standards for quality
  • Qualifying each client lead and successfully gaining an appointment to visit the community
  • Successfully and accurately answering prospect questions and providing appropriate additional information regarding apartment communities, amenities, and specific apartment homes
  • Capturing accurate and legible documentation on all call activity in the PAMM system as required
  • Respond rapidly and accurately to on-line requests for information from prospective residents
  • Appropriately categorize, prioritize, assign and escalate cases to the correct provider group
HRS Contact Center Associate With German
11/2006 - 10/2011
Detroit, MI
  • Deliver GHRMS services on the assigned agreed processes to CGI members around the world
  • Home Office job
  • Polmed - medical care
  • MultiSport – sport card
  • Amazon Discount Code
  • Excellent listening, coaching, influencing and negotiating skills to help team members meet and exceed defined quality, productivity and client experience objectives
  • Experience with creating emotional and intellectual connections with staff regarding their role with influencing organizational objectives and the client experience
  • Gain ‘Certification’ in assigned areas

Education


Naropa University
2001 - 2006
Bachelor's Degree in Performance

Professional Skills


  • Work independently displaying good judgment and analytical skills
  • Provide value added services by building, revising and improving processes to focus on delivering the best customer and producer experience
  • Make valuable contributions by building, revising and improving processes to focus on delivering the best customer and producer experience
  • Accountable for supporting senior living inquiries and providing a personalized experience
  • Effectively communicate empathy to callers that are making a difficult decision or are in a difficult situation
  • Clearly and effectively create and maintain online documentation through email
  • Authority to respond to day-to-day queries on transactions, product knowledge, processes, and technology providing accurate and complete direction and guidance

How to write Contact Center Associate Resume

Contact Center Associate role is responsible for customer, software, insurance, research, reporting, training, securities, languages, etiquette, compliance.
To write great resume for contact center associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Contact Center Associate Resume

The section contact information is important in your contact center associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Contact Center Associate Resume

The section work experience is an essential part of your contact center associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous contact center associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular contact center associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Contact Center Associate resume experience can include:

  • Shift working patterns, 20 hours a week
  • Respond to and resolve HR queries, and ensure resolution of outstanding issues of members/managers/non-members
  • Perform case/contact follow-up: Daily monitoring and timely action of own case
  • Advise the Service Restoration Coordinator of potential recurring problems and/or ability to escalate member complaints when required
  • Attend team meetings and training classes regularly
  • Participate in a dynamic team environment that handles incoming complex, sometimes escalated calls

Education on a Contact Center Associate Resume

Make sure to make education a priority on your contact center associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your contact center associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Contact Center Associate Resume

When listing skills on your contact center associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical contact center associate skills:

  • Positive, enthusiastic attitude, with strong people skills
  • Learn and effectively use multiple computer systems, phones, and other technologies simultaneously
  • Effectively use multiple computer systems, phones, and other technologies at a time
  • Call center experience is an advantage
  • Resolve inquiries regarding complex Variable Life product issues requiring research and investigation
  • Understand and be able to explain utility billing methodologies and billing terminology

List of Typical Skills For a Contact Center Associate Resume

1

Skills For Contact Center Associate Variable Life Team Resume

  • Build work requests for our processing partners
  • Participate in a diverse team environment that handles incoming complex, sometimes intensified calls
  • Shifts are figured out through a schedule bidding process, or as business needs instruct and are based on performance results
  • 235 N. Executive Dr, Brookfield, WI 53005
  • 235 N. Executive Dr | Brookfield, WI 53005
  • Probe to understand client needs and provide advice related to personal banking strategies that meet the client’s objectives and manage all transactional outcomes of the call in a professional and accurate manner (e.g., complete any relevant administration requirements)
  • Authority to use and access confidential information related to customer information, product and financial information
  • Understand regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) or the Consumer Financial Protection Bureau (CFPB) consumer provision requirements and Privacy Act provisions, in accordance with Bank policies
  • Probe to understand client needs and provide advice related to personal banking strategies that meet the client’s objectives and manage all transactional outcomes of the call in a professional and accurate manner (e.g., complete any
2

Skills For Contact Center Associate Engineer Resume

  • USA, Headquarters, Operations Center
  • USA, Headquarters, Remote Location
  • Global Service Location; India & Singapore
  • Able to accept $13 hr
  • Sit for long periods of time in the same location
  • Handle insurance policy information requests on variable policies. This would include items such as: providing product information, fund and performance information, new business policy status and requirements
  • Provide fund performance and historical investment information using website and other resource materials
3

Skills For Contact Center Associate, Personal Banking Resume

  • Explain policy features to callers via the telephone, provide current status of policies and options available within these insurance contracts
  • Perceive, distinguish and empathize with customer emotions over the phone
  • Fluent in English and fluent in German
  • Other European languages is an advantage
  • Customer focused and desire to make a positive impact
  • Work schedule demands and requirements
4

Skills For HRS Contact Center Associate With German Resume

  • Communicate clearly, professionally and compassionately
  • Conduct outbound calls in response to email inquiries
  • Follow standard operating procedures while providing customers with product and service information or updating existing customer information in a timely manner
  • Meet all personal, team and company qualitative and quantitative targets
  • Maintain customer satisfaction ratings based on explicit criteria set forth by RealPage
  • Follow weekly schedules and schedule changes based on call volume
5

Skills For HRS Contact Center Associate French Resume

  • Research and respond to customer inquiries within service levels
  • Class start date is October 23, 2017
  • Pay $15.25 / hr
  • Class start date is January 22, 2018
  • Class start date is October 1, 2018
6

Skills For HRS Contact Center Associate Italian Resume

  • Work in a reciprocal team environment to handle large call volumes
  • Class start date is December 10, 2018
  • Accurately document and record issues within the appropriate tools and software
  • Ensure that cases are assigned to the right provider groups
  • Ensure calls are transferred to the proper department (ie. ONE IS) for out of scope inquiries
  • Perform, track and log related actions on the case
7

Skills For HRS Contact Center Associate With English & German Resume

  • Perform Service Restoration Coordinator role if, and when so designated
  • Receive, resolve and/or appropriately route inbound telephone and email/Service Request inquiries
  • Receive escalated inquiries from Tier 1 Representatives and resolve or escalate these to the appropriate Tier 2 (Transactional) or Tier 3 (External to shared services) resource
  • Leverage CRM tools (primarily Siebel and PeopleSoft) to perform front-line customer support functions and resolve the majority of issues without escalation
  • Pay $15.25 /hr

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