Business Programs Resume Sample

15 votes

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Kayley Schimmel
581 Carter Courts,  Detroit, MI
+1 (555) 786 4509

Work Experience

Dir Business Programs
08/2017 - PRESENT
San Francisco, CA
  • Co-leading creation and execution of a comprehensive multi-year change management plan
  • Ensure our change management efforts tie into Rhythm of the Business (ROB) and existing mechanisms wherever possible to drive changes into core business processes
  • Work with our HR team to develop plans to address not just the process changes, but the cultural changes needed for our success
  • Creation of an Area and TZ playbook documenting process and changes that can be repeatable and grow incrementally
  • Work with senior technical leaders (Partners to Technical Fellows) at Microsoft to determine future goals, needs and match those up with external innovation officers’ desires for collaborations to create new Microsoft products and services
  • Knowledge of the Enterprise selling ecosystem and Microsoft’s solutions as well as how Microsoft transacts with customers
  • Demonstrated ability in writing business/or process documentation
Business Programs
10/2013 - 02/2017
Boston, MA
  • Positions the Services HQ Security & Identity program to deliver solutions that meet and exceed field expectations
  • Orchestrate program execution plan completion across Areas and stakeholders, and negotiates trade-offs as needed to successfully deliver on Program metrics and KPIs
  • Lead evaluations of feasibility and operational requirements for new special offerings
  • Partner all the delivery SBU leaders in CSS globally, to assess and ensure all forms of readiness – people, process, tools, etc. on Volta, public sector, national cloud, and other special offerings that entail delivery restrictions related to geography, service level, etc
  • Single point of contact from CSS to relevant Microsoft stakeholders in regards to effectiveness, operationalizing, and compliance of special offerings
  • Define recurring diagnostic processes to maintain awareness and compliance to standard
  • Monitor adherence to standards of delivery quality in SBUs and enforce when needed
  • Define product or SBU-specific performance indicators when needed for accurate evaluation of operational and delivery effectiveness
  • Experience leading the definition and deployment of technology solutions supporting world class sales organizations, preferably Inside Sales functions
Assistant Dean for Graduate Business Programs
04/2008 - 04/2013
New York, NY
  • Drive cross team negotiations and budgets
  • Demonstrated leadership skills (Technical, Project and People)
  • Field experience working on Enterprise Sales or Sales Management
  • Good understanding of the Enterprise market, ideally internationally. Experience in Enterprise sales team’s day to day activities. Experience communicating and interacting with executive level stakeholders. Experience landing and driving sales team’s adoption of sales processes with proven business impact in a subsidiary or district
  • Viewed as a trusted leader across Services HQ/Field teams, EPG and Business groups
  • Drive performance and accountability across diverse stakeholders
  • Leverage Business Intelligence to drive sales consistent sales rhythm and results


Strayer University - Center City Campus
2003 - 2008
Bachelor's Degree in Business

Professional Skills

  • Excellent communication skill and ability to operate with partners and customers on a global scale
  • A resourceful and versatile leader with a passion for the cloud, and strong cross-team collaboration skills
  • Creative, nimble, and tenacious, finding ways to get things done using influencing skills across a highly matrixed organization
  • Experience landing and driving sales team’s adoption of sales processes with proven business impact in a subsidiary or district
  • Experience working in Enterprise Services, preferably with direct customer experience
  • Proven experience leading a team to deliver great results
  • Structured and organized, experienced in working across different partners inside and outside of Microsoft

How to write Business Programs Resume

Business Programs role is responsible for design, reporting, security, refining, finance, research, collaboration, organization, education, marketing.
To write great resume for business programs job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Programs Resume

The section contact information is important in your business programs resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Programs Resume

The section work experience is an essential part of your business programs resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business programs responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business programs position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Business Programs resume experience can include:

  • Skilled in business process analysis, requirements gathering, and solution design
  • Experience with enterprise sales practices at Microsoft or within technology industry
  • Planning and execution of workshops and solutioning sessions to ensure successful outcomes
  • Reporting of workstream status, plan and help wanted
  • Deep understanding of sales process and marketing/sales hand-offs
  • Assist the Marketplace Sales Leaders in landing and executing against strategic initiatives and programs

Education on a Business Programs Resume

Make sure to make education a priority on your business programs resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business programs experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Programs Resume

When listing skills on your business programs resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical business programs skills:

  • Proven experience of driving large transformational projects
  • Deliver techniques to support team readiness the cultural and operational changes to apply the framework effectively
  • Management consulting experience helpful
  • Project management experience in a consulting, operations and/or IT-related capacity
  • Industry experience implementing broad scale change programs within an organization
  • Experience in learning and development with specific focus on curriculum design and development

List of Typical Experience For a Business Programs Resume


Experience For Dir Business Programs Resume

  • Leading the definition and maintenance of technology solution roadmaps for world class sales organizations, preferably Inside Sales functions
  • Leading the assessment of package solutions or cloud services to enable world class sales organizations, preferably Inside Sales functions
  • Assist in alignment of team mission and common goals, continually driving maturity
  • Interface at all management levels and influence strategy decisions, as well as mobilizes and influences diverse functions and partners
  • Deliver techniques to support team readiness and set expectations for required behavioral and process changes
  • Deliver program and project deliverables aligned to PMO requirements and deadlines
  • Experience working across geographies and an understanding of how to drive complex projects utilizing global virtual teams and engaging key area leaders in emerging and mature markets,

Experience For Director Business Programs Resume

  • Effectively collaborate with senior leaders in Offerings, Business Groups, Sales, Operations, Marketing, and Domain Delivery teams in addition to field-based Account Aligned leaders and establish strong working relationships in a matrixed environment
  • Industry Cloud Experience
  • Represent the team and influence outcomes in in myriad forums including tools development, business planning, RoBs and incentive programs
  • Be the Voice of GTM
  • Resolve, stabilize and operationalize corp and field GTM communications

List of Typical Skills For a Business Programs Resume


Skills For Dir Business Programs Resume

  • Work effectively across multiple groups, responsive with strong customer service orientation
  • Experience leading teams and large projects within a global delivery model
  • Proven success in cross-group collaboration, driving toward a common goal, ‘influence without authority’ model
  • Experience in managing complex projects and global programs
  • Relevant business experience, both inside and outside of Microsoft
  • Executive maturity and excellent communication- verbal and written
  • Overall relevant business program management experience

Skills For Director Business Programs Resume

  • Communications experience
  • Procurement, contract or vendor management experience
  • Relevant experience in program and project management in a large , multi-national organisation
  • Encourage a culture of learning that values mutual responsibility and respect, life-long learning and ethics as well as personal and professional development
  • Thrive in an agile environment focused on collaboration and moving fast, knowing how to balance the need to move quickly with the need to ship quality
  • Interact with all levels of the organization and articulate a vision with supporting business and marketing plans

Skills For Director, Business Programs EPG Resume

  • Regular reviews with CSS LT and Microsoft exec sponsors, highlighting progress and results
  • Identification of key stakeholders and expectations and ongoing stakeholder management and communications
  • Program development and deployment
  • Creation of a scalable model and intake process
  • All people, operational, financial, and compliance goals are met
  • Execute clear internal comms plan (and external, as needed)
  • Strategic advice on deals
  • Relevant business experience in change management, business analyst, business program management, capability management, or other professional services roles

Skills For Dir Business Programs Fdops Resume

  • Adjunct faculty members are an integral part of Argosy University and are scheduled to teach courses on an as needed basis. All faculty
  • Instruct and facilitate meaningful learning of the course competencies in the curriculum and proactively support all facets of the learning environment, as demonstrated by university prescribed assessments
  • “speak the customer’s language” credibly and without reservation and to represent MS at a company-wide vs. function level
  • Familiarity with core MS technologies and their functional application; ability to conceptualize and represent Microsoft’s value proposition at the executive level
  • Experience required in the consumer electronics and/or high-tech industry
  • Demonstrated ability to use data to influence & drive feature decisions
  • Relevant business experience in sentiment capture and analysis, business analyst, other professional services roles, and vendor management
  • Experience in Enterprise sales team’s day to day activities

Skills For Director of Business Programs OEM Resume

  • Experience in partner channel development, sales, and/or business development in the technology industry
  • Motivate disparate teams both directly and indirectly to solve issues
  • VI Practice Continuous Improvement
  • Customer obsessed, laser-focused on our audience and their needs and interests with a passion for Microsoft field sellers who are trying to meet our customers’ needs
  • Create scalable processes to land and govern solution maps, offer marketing packages and options for partners to leverage, use P2P to give partners inroads for growth, and more
  • Define, land and manage metrics that matter to the business and to the community in alignment with performance dashboards to measure and track progress and performance of the GTM team
  • Own and drive all programs associated with emerging workforce strategy

Skills For Assistant Dean for Graduate Business Programs Resume

  • Lead the definition and execution of the internal sales and external partner operations strategy
  • Develop model for new initiatives and drive programs to execution, with Microsoft-internal partners (such as Education, MSSA, Citizenship teams) as well as across CSS
  • Partner within RSVP to ensure new, emerging programs “fit” within the overall workforce strategy and are aligned with the operational plan, to include ensuring cost, volume handling, supplier quality, and time to fill measures are met
  • Develop intake and launch process, leveraging existing frameworks and in close partnership with the CSS Transformation Management office and CSS Support Business Units, to develop ongoing processes to identify, incubate, iterate, launch, and programmatize new strategies
  • Identify key performance indicators associated with new initiatives and ensure initiatives are designed to meet necessary operational, financial, people, and customer goals
  • Ensure compliance to all applicable regulations for employment and contracting

Skills For Director of Business Programs Resume

  • Role model passion for the programs and lead through influence, helping identify ways to scale excitement, pride, and culture shift across CSS
  • Drive executive communications, potentially for Microsoft-external audiences as well
  • Manage and lead a best-in-class team of talented, customer-centric professionals that have passion for innovation, ability to help scale a profitable business and who operate at highly productive levels
  • Support the FTO Lead and coordinate the work across the FTO team. Project-manage our various initiatives, workloads, projects so that the FTO team delivers quality content on time with the right alignment of the right stakeholders
  • Align with JPC’s business manager and team on all ongoing projects managed by the GSMO HQ staff – help coordinate agendas and anticipate deadlines, leverage the right FTO team resources to provide input or review content when necessary

Skills For Global Lead, Business Programs & Operations Resume

  • Close alignment with the Corp WCB Strategy Team on upcoming meetings and related key deliverables by the FTO-team
  • Day-to-day project management including identification of deliverables for all phases of the various projects, resource planning, milestone tracking, communications and reporting back to the right stakeholders
  • Development and management of project plans when required, communication of roles, responsibilities and deadlines to core team members
  • Work with FTO team to track risks, issues, actions and dependencies at a workstream level and escalate to transformation lead as appropriate
  • Work with WCB and MCB teams to ensure actions, risks and issues are registered, actioned and closed appropriately
  • Background in global scale or large scale coordination of projects across functions and regions

Skills For Adjunct Faculty Graduate Business Programs Resume

  • Strong written and verbal communication skills with demonstrated ability to work effectively across multiple groups, responsive with strong customer service orientation
  • Develop and land the Unified Support Problem Resolution Offerings Strategy, in alignment with Customer Services & Support (CSS), ensuring there is a compelling value proposition at the portfolio level
  • Lead the development of the Unified Problem Resolution Customer Experience framework and journeys, partnering with stakeholders from Sales, Delivery, CSS and Offerings
  • Coordinate with the Unified Offerings lead to create compelling value proposition at the portfolio level
  • Create and scalable methodology to measure the performance of the Unified Support Problem Resolution Services, including dashboards, field insights and sharing at exec level

Skills For Dir Business Programs EPG Resume

  • Experience driving delivery programs across services teams and to manage against standards of execution and delivery
  • Research customer needs and competitive services, ensuring the Unified offer remains current and competitive
  • Define and stablish an ROB process between CSS and Unified Offerings
  • Drive a consistent delivery Bill of Materials with offerings and business group partners to support the execution of the Delivery Experience that supports the achievement of a clear business problem and delivers the customer experience requirements of the offering
  • Ensure the creation of all relevant delivery guidance, job aides, process and tool requirements and readiness content to support the Delivery of the service
  • Lead cross group virtual project team towards execution of program goals and creation of deliverables

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