Business Operations Analyst Resume Sample

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Work Experience

Senior IT Business Operations Analyst
04/2017 - PRESENT
Los Angeles, CA
  • Analyze business changes entered into the BCI and/or BCRA tool for accuracy and completeness
  • Help BCI and/or BCRA users navigate the tool and properly interpret the results
  • Collaborate with the BCRA team and other stakeholders to explore ways to further improve the BCI and/or BCRA tools
  • Explore ways to further leverage the BCI and/or BCRA tools for the benefit of other enterprise programs
  • Enhance and maintain the BCI and/or BCRA websites
  • Perform System Integration Tests and User acceptance tests
  • Identify gaps, failure and report out
  • Support team in resolution
  • Escalation and follow up on settlement breaks
IT Business Operations Analyst
04/2010 - 11/2016
Detroit, MI
  • Assist with analysis of software, system tools, and reports. Carry out general operational functions for business processes including but not limited to: registration, identification, imaging and data procurement
  • Understands and/or learns the client’s business requirements and regulatory requirements. Analyze and recommend business processes changes and/or operational efficiencies to meet the requirements
  • Work in a team environment, collaborating with SME’s to translate their story into compelling, easy-to-digest visuals using minimal words within PowerPoint
  • Exceptional ability to visualize and map processes and work streams across multiple locations
  • Constant & effective communication to FIDS regional labs for inventory/asset management
  • Monitor and coordinate projects and deadlines with 3rd party support team
  • Establish guidelines for collecting and storing Program’s files for all Functional Areas
  • Administer the Program’s SharePoint site and shared network folders
Junior Business Operations Analyst
06/2003 - 03/2010
New York, NY
  • Tracking of regulatory requirements as it related to settlement execution
  • Ensure processes meet all market and industry standards and ensure strict compliance with organization policies and procedures
  • Operations and technology support groups re business requirements and implementations
  • PO peer groups
  • Internal support re projects, change implementation or system recoveries
  • Internal business partners re service or operational issues
  • Business and technical stakeholders


Emporia State University - Metro Learning Center
1997 - 2002
Bachelor's Degree in Business

Professional Skills

  • Strong teamwork skills, with ability to work effectively with project teams to ensure project objectives are achieved and ability to work with technology groups to ensure production support issues are resolved
  • Strong time management skillset with proven ability to prioritize & effectively multitask various projects and assignments
  • Service-oriented with excellent follow-up skills; strong communication skills
  • Proficient computer skills, especially Microsoft Office applications including Visio - Excellent planning and organizational skills
  • Excellent problem solving skills, Project Management and Presentation Skills
  • A self-starter with strong work ethic, excellent organizational skills, and proven dependability
  • Strong negotiating skills with demonstrated experience leading complex supplier/partner negotiations

How to write Business Operations Analyst Resume

Business Operations Analyst role is responsible for analytical, advanced, excel, business, interpersonal, microsoft, analysis, organizational, presentation, reporting.
To write great resume for business operations analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Operations Analyst Resume

The section contact information is important in your business operations analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Operations Analyst Resume

The section work experience is an essential part of your business operations analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business operations analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business operations analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Operations Analyst resume experience can include:

  • Applies comprehensive business knowledge and thorough understanding of database structure and capabilities of key projects to filter and guide business user’s requests
  • Strong interpersonal skills and proven experience in working in a cross-functional environment to drive change and results
  • Solid analytical skills and business communication skills
  • Solid communication and interpersonal skills to communicate effectively and professionally with a diverse group of individuals, both verbally and in writing
  • Demonstrate organizational skills and ability to multitask well in a rapidly changing environment with contending priorities
  • Demonstrated strong analytic and problem solving skills, including ability to QA own work

Education on a Business Operations Analyst Resume

Make sure to make education a priority on your business operations analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business operations analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Operations Analyst Resume

When listing skills on your business operations analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business operations analyst skills:

  • Strong project management skills with proven track record of effectively managing multiple, large, complex projects with diverse cross-functional teams
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both customers and internal teams
  • Demonstrates excellent verbal and written communication skills An international company background with experience working in a global environment
  • Experience in interpreting data with strong analytical skills/ experience
  • Demonstrates excellent verbal and written communication skillsAn international company background with experience working in a global environment
  • Strong management skills with a proven ability to successfully work within both solid-line and dotted-line reporting structures

List of Typical Experience For a Business Operations Analyst Resume


Experience For IT Business Operations Analyst Resume

  • Excellent communication skills (oral (inc. presentation)+written) (e.g. experience in delivering training)
  • Demonstrates strong problem solving and investigative skills
  • Experience/Understanding of public communication requirements with excellent stakeholders management skills
  • Proven interpersonal and project management skills, with the ability to take on multiple projects with contending priorities
  • Possess excellent time management and prioritization skills to meet multiple deadlines
  • Strong analytical, forecasting, and problem-solving skills

Experience For Technical & Business Operations Analyst Resume

  • Strong organizational, critical thinking, analytical and problem-solving skills
  • Advanced problem solving skills with demonstrated ability to find solutions without specific step-by-step instructions
  • Strong analytical and problem-solving skills with the ability to work with diverse groups of internal clients
  • Demonstrated skills in Excel and Microsoft Office Suite required
  • Proficiency with MS Office with advanced Excel skills and experience
  • Clear written and oral communication skills. -Strong sense of urgency and very adaptable to change

Experience For Business Operations Analyst Resume

  • Possess excellent analytical and quantitative skills
  • Have good interpersonal, verbal, and written communication skills
  • Strong interpersonal skills and organizational abilities
  • A team player that demonstrates assertiveness & collaboration skills
  • Excellent Excel & analysis skills
  • Excellent communication skills with ability to work directly with executive level stakeholders
  • Project coordination skills; experience with complex resource scheduling and

Experience For Junior Business Operations Analyst Resume

  • A self-starter, driven with solid “emotional intelligence” and a track record of effectively working with different levels of leadership and personalities
  • Strong verbal, written, analytical, and critical thinking skills
  • Strong written and verbal communication skills - ability to communicate the “big picture” and elaborate with supporting details
  • Excellent analytical skills with bias toward action
  • Strong oral and written skills with an ability to communicate across all levels
  • Effective and concise writing, communication and presentation skills
  • Project management skills are necessary with demonstrable experience in leading change management initiatives
  • Demonstrates accountability/responsibility, organizational skills, and attention to deadlines with a high level of accuracy

Experience For Business & Operations Analyst Resume

  • Strong analytical skills with high attention to detail and accuracy required
  • Self-starter with strong analysis skills and ability to learn new product areas quickly
  • Building skillset in self-service reporting tools and analysis techniques
  • Developing Project Management Skills to work on tools development
  • Performing effective analysis; understanding the value of effective communication and selling ideas to gain leadership buy-in on recommendations

Experience For Business Operations Analyst Nema Resume

  • Intermediate to advanced expertise using Excel (including data mining, formatting, charting and report creation skills)
  • Communication skills including preparing and presenting results, findings and alternatives and quickly responding to management concerns and decisions
  • Demonstrated experience capturing data from multiple sources, designing and producing reports, and provide analysis and recommendations
  • Skills in process diagramming and documentation as well as data manipulation and reporting, including but not limited to Microsoft Visio, PowerPoint, and Excel
  • Solid experience in financial modeling including an understanding of key expense drivers
  • Facilitation of training and/or coaching users on self-service reporting skills and competencies
  • Intermediate skills in project monitoring and reporting, financial management, business processes and earned valued reporting and analysis
  • Exceptional data mining, formatting, excel, charting and report creation skills
  • Advanced skills required in manipulating, interpreting, comparing, and overall analysis of complex data sets

Experience For Europe Region Business Operations Analyst Resume

  • Advanced skills in manipulating, interpreting, comparing, and overall analysis of complex data sets
  • Experience developing and monitoring pilot/testing groups to validate and improve hypothesis
  • Skill in developing and maintaining effective working relationships
  • Advanced Data Mining and reporting analytics skills
  • Demonstrated experience with complex calendaring, travel, procurement, reimbursement, and event planning
  • Build executive summaries using story-telling skills to deliver insights, conclusions and recommendations to stakeholders
  • Relevant work experience with experience working with teams in support of launching new products or services

Experience For Senior IT Business Operations Analyst Resume

  • Proven experience of developing and programming Macros
  • Display sound problem-solving and deductive reasoning skills
  • Display analytical thinking, organizational skills, and multi-tasking capabilities
  • Demonstrated experience analyzing financial data to develop budgets and monitor spending
  • Previous experience of working in a Client or Vendor facing role, experience of people or process management (2yrs +)

Experience For EFM Business Operations Analyst Resume

  • Strong critical thinking and problem solving experience
  • Creation and maintenance of all order management process documentation using Microsoft PowerPoint skills
  • Prepare reports or dashboards, effectively story telling the information
  • High skills in using IT systems regularly
  • Use problem solving skills to proactively identify opportunities for process improvements and assist with implementation and tool development
  • Communicates Effectively: Able to develop and deliver multi-mode communications that convey a clear understanding of the unique needs each audience

Experience For Ambulatory Business Operations Analyst Resume

  • Proven examples of adaptability and flexibility to adjust to multiple demands, shifting priorities and rapid change
  • Business Reporting & Analysis skills
  • Intermediate organization, decision-making, and written and verbal communication skills
  • Experience working with Model Validation and/or auditors
  • Exceptional written and verbal communication skills, including the ability to interact with all levels of management
  • Excellent customer service and order management experience having worked in a supply chain environment previously
  • Can effectively cope with change, can shift gears comfortably, and can make decisions without having all the pertinent facts
  • Analytical/ Consulting Skills

List of Typical Skills For a Business Operations Analyst Resume


Skills For IT Business Operations Analyst Resume

  • Strong verbal/written communication, presentation skills and interpersonal skills
  • Strong verbal communication skills, as well as the ability to work effectively across internal and external organizations
  • Demonstrate excellent written and verbal skills with a proven track record of interacting with all levels of internal and external customers
  • Apply strong analytical skills, business acumen and communication skills to manage business intelligence projects and assignments from end to end
  • Demonstrates effective problem solving, creative thinking and scope/timeline management skills
  • Strong listening skills recognizing process improvement opportunities that results in improved customer’s experiences and risk/control enhancements
  • Strong business acumen with excellent analytical and problem-solving skills
  • Excellent financial and analytical skills – experience working with budgets

Skills For Technical & Business Operations Analyst Resume

  • Demonstrated ability to organize data and exercise effective problem solving skills
  • Excellent verbal and written communication skills, including effective group presentation abilities
  • Strong analytical skills including ability to understand, interpret and determine validity of results
  • Demonstrate strong analytical and logical thinking skills
  • Prioritize and work with little oversight; strong analytical and problem-solving skills
  • Strong written communication skills and experience with authoring documents for executive-level audience
  • Experience advanced strong working knowledge of Excel and intermediate to advanced user skills with PowerPoint, Access, and Word applications
  • Excellent written, oral and interpersonal communication skills and strong note-taking ability

Skills For Business Operations Analyst Resume

  • Demonstrated strong data analysis and problem-solving skillset with reporting and forecasting for making business recommendations
  • Strong written and verbal communication skills and attention to detail combined with solid project management ability
  • Strong numerical and analytical capabilities with solid MS Excel skills such as the ability to program in Visual Basic, create pivot tables, and use macros
  • Strong and effective communication skills with ability to determine best approaches for different audiences
  • Strong written and verbal communication skills with proven ability to work with all levels of personnel in the organization
  • Experience in positions related to sales and marketing with strong analytical skills
  • Excellent interpersonal skills and strong ability to work on global environment

Skills For Junior Business Operations Analyst Resume

  • Conflict management and negotiation skills - Issue management skills
  • Solid written and verbal communication skills and proven ability to work cross functionally
  • Excellent organization and time management skills with an ability to think proactively and prioritize work
  • Demonstrates problem solving, creative thinking and timeline management skills while approaching projects
  • Strong skills in leading teams, problem solving, influencing, teamwork, initiative and communication
  • Excellent analytical and problem solving and data modeling skills

Skills For Business & Operations Analyst Resume

  • Experience working with technical/software engineering resources in order to effectively translate business requirements into technical solutions
  • Solid skills working with PC and multiple software applications including Google applications, Microsoft Office, and proficient with Microsoft Excel
  • Strong skills in collaborating across organizational boundaries and building partnerships with various functional groups
  • Proven reporting skills ( reporting, Excel)
  • Good communication, problem-solving, multi-tasking, and analytical skills

Skills For Business Operations Analyst Nema Resume

  • Comfort in speaking with employees in various locations, as well as executives; possessing excellent written and verbal communication skills
  • Experience with Data Mining and reporting analytics skills
  • Exhibits a strong understanding of a client's business and actively seeks input to anticipate client needs and effectively meets or exceeds them
  • Strong analytical skills and an understanding of business needs and wants
  • Strong presentation skills and comfortable talking to groups of students and professionals at all levels
  • Strong data-driven and analytical problem-solving skills

Skills For Europe Region Business Operations Analyst Resume

  • Strong critical thinking skills and a quick learner
  • Proven problem solving, root cause analysis and solution design skills
  • Excellent interpersonal relationship and influencing skills
  • Demonstrate complex analytical and problem solving skills
  • Excellent interpersonal/ leadership skills interfacing with management and peers
  • Detail-oriented, with excellent multi-tasking and written communication skills
  • Excellent written and verbal communication skills, including the ability to read communication styles of team members from different disciplines
  • Uses time effectively and efficiently, and can manage multiple and conflicting priorities
  • Strong analytical, reconciliation, operational reporting skills

Skills For Senior IT Business Operations Analyst Resume

  • Strong business analysis and problem problem-solving skills
  • Analytical, reporting, detail oriented, organized, focused and strong presentation skills required
  • Strong self-starting skills
  • Solid organizational skills and ability to multi-task with demanding timeframes and multiple customers
  • Exceptional problem-solver with strong critical thinking skills

Skills For EFM Business Operations Analyst Resume

  • Prior experience in managing a multi-functional team and initiatives with proven success
  • Proactive and strong decision making skills
  • Effective listening and facilitation skills
  • Strong technical skills including Microsoft Excel (pivot tables, lookup functions, etc.)
  • Excellent knowledge of IT skills (Excel, etc.), statistical analysis, and financial modeling
  • Strong interpersonal and influencing skills at all levels

Skills For Ambulatory Business Operations Analyst Resume

  • Experience of advanced Excel skills ( Pivots, Macros, Trending, Graphs etc )
  • Strong analytical, detail oriented, interpersonal, communication, and problem-solving skills
  • Good interpersonal communication skills, possibly in an international environment, depending
  • Excellent communication skills: verbal, written, and listening
  • Experience and skills using data-driven analysis to implement process improvements

List of Typical Responsibilities For a Business Operations Analyst Resume


Responsibilities For IT Business Operations Analyst Resume

  • Excellent interpersonal/listening skills and good verbal and written communications
  • Top-notch communication skills, including experience communicating insights with senior-level executives
  • Superior communication skills and experience working with executive and senior management team members
  • Excellent analysis, planning, and project management skills
  • Strong sense of teamwork and collaboration; Able to effectively work through conflict and differing opinions
  • Effective Documentation skills, document clear understanding of the tasks/job at hand
  • Strong collaboration and communication skills as well as a successful track record of working with executives and cross-functional teams is required
  • Highly developed communication skills including preparing and presenting results, findings and alternatives, and influencing management decision making

Responsibilities For Technical & Business Operations Analyst Resume

  • Demonstrated experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
  • Strong background in internal auditing and process improvement with experience executing a control testing program
  • High level of negotiating and influencing skills
  • Strong sense of teamwork and collaboration, particularly cross-functionally. Emphasis on building solid working relationships
  • Skill in organizing workload necessary to meet multiple and occasionally conflicting priorities

Responsibilities For Business Operations Analyst Resume

  • Curriculum development experience with at least 1 year of hands-on experience training people either online or in a class room setting
  • Experience in business strategy, finance, analytics or planning experience required
  • Relationship building and communication skills are essential
  • Attention to detail and decision-making skills
  • Demonstrated experience managing large cross-functional, multi-dimensional teams and complex projects
  • In-depth, hands-on skills utilizing SQL and Excel

Responsibilities For Junior Business Operations Analyst Resume

  • Create compelling recommendations that drive action through the effective use of data, customer insight, solid, supported analysis, and presentation ability
  • Effectively communicating insights and plans to cross-functional team members and management
  • Demonstrates quantitative skill set to analyze Quality Control reporting
  • Project experience working with demonstrated /quantified financial impact
  • Proven working experience as Internal Auditor or Senior Auditor
  • Provide purchasing input to suppliers and customers in order to effectively manage contracts
  • New Skills – eg. handling Email work for a card services group

Responsibilities For Business & Operations Analyst Resume

  • Experience evaluating program effectiveness through operational research
  • Significant experience with Microsoft Excel and Access, with demonstrated competency in creating graphical and chart-driven data depiction
  • Significant experience in managing multiple priorities independently and/or in a team environment to achieve
  • Exceptional project management, schedule and activity tracking, risk assessment and risk management skills
  • Experience creating exceptional people-focused experiences
  • Advanced skills in business relationship building
  • Proven experience working in an operations / back-office team
  • Proven experience working with MS Office products and other IT systems

Responsibilities For Business Operations Analyst Nema Resume

  • Demonstrated statistical analysis experience in data modeling
  • Progressive contracting experience in medium to large organizations with strong preference for healthcare IT industry expertise
  • An analytical thinker; understand business at a higher-level while being able to prioritize projects and deliver excellent results in a timely basis
  • Demonstrated experience in the implementation of testing / system deployment
  • Possess a responsible, detail-oriented, results-driven work ethic with advanced analytical and problem-solving skills

Responsibilities For Europe Region Business Operations Analyst Resume

  • Strong technology and software awareness. Experience using analytical tools such as tableau is desirable
  • Advanced Excel capabilities including VLOOKUP and pivot table skills
  • Years Experience -Generally requires 2-5 years related experience
  • Detail-Oriented, proven attention to detail in past experiences
  • Interact effectively with all levels of the company and make presentations to senior management

Responsibilities For Senior IT Business Operations Analyst Resume

  • Manage the collection, effective articulation, and prioritization of detailed level business and technical requirements
  • Develop in-depth knowledge of the information needs of business unit and pursues the business, managerial and technical skills necessary to support those needs
  • Effectively communicates with senior executives
  • Present business recommendations clearly and effectively to key business leads
  • Resourcefulness, self-management skills and self-starter attitude highly valued
  • Demonstrated good understanding of the international commerce regulations
  • Develop strong partnership with key stake holders to ensure effective change management, analytical support and facilitate resolution of outstanding issues
  • Supporting the IDMS effort by maintaining the Business Case, ramp plan, KPI dashboard and reporting requirements prioritization
  • Communicating effective report and presentations to senior management using WebEx and PowerPoint

Responsibilities For EFM Business Operations Analyst Resume

  • Communicating effective presentations to senior management using WebEx and PowerPoint
  • Prioritizing business and project requirements
  • Banking regulatory and/or internal audit experience
  • Experience in presenting to leadership to include creating presentations, synthesizing findings, providing key takeaways and making compelling recommendations
  • Experience in designing, building, managing, monitoring and improving business processes and templates
  • Experience gathering, reviewing and approving Claim requirements along with reviewing upstream requirements that impact claims

Responsibilities For Ambulatory Business Operations Analyst Resume

  • Experience developing new products, writing business requirements and conducting UAT testing
  • Experience developing statistical models based in SAS including monitoring model performance and ensuring methodology is statistically significant
  • Engage stakeholders on a timely basis and manage strong controls for scoping needs, planning, and executing timely and efficient implementation
  • Experience re-configuring / improving an existing Salesforce configuration
  • Experience analyzing complex technical and work processes, and designing and providing process improvements

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