Analyst Business Operations Resume Sample

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Anne Wilderman
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Work Experience

Senior Analyst, Business Operations
02/2016 - PRESENT
Philadelphia, PA
  • Investigate AML matters escalated for the identification of suspicious activity, or identified through control processes, and assists in ensuring that the business unit takes appropriate steps to address those activities and customers and provide recommendations to mitigate such risks.
  • Job description continued
  • Experience in finance and/or call center operations analysis required
  • Advanced knowledge level of Microsoft Office Suite to include Excel Pivot tables & formulas required
  • Forecasting call volumes, AHT, SL%, and FTEs is highly desirable
  • Excellent written, verbal, analytical and interpersonal communication skills
  • Perform and produce accurate results while under pressure
Analyst, Business Operations
06/2009 - 08/2015
Chicago, IL
  • Preparation of weekly and monthly cost & schedule reports including variance status charts
  • Create and maintain logs for visibility of costs incurred, management reserve allocation, etc
  • Communicate with and be responsive to management ad hoc requests
  • Maintain well-organized electronic files, as well as supporting documentation for data traceability
  • Perform budgeting, forecasting, EAC estimates using an earned value management system (EVMS) and maintenance utilizing computers/systems as required to perform assignments and to communicate effectively both verbally and in writing
  • Applies advanced and demonstrated knowledge of a wide range of policies and
  • Integrates understanding of departmental issues and how related areas interact
Junior Analyst, Business Operations
04/2004 - 02/2009
Houston, TX
  • Utilize organizational skills to effectively coordinate schedules and work flow utilizing the knowledge of operations (manufacturing, engineering, test, etc.) as required to accomplish assigned activities and an understanding of business management systems
  • Using knowledge of governmental accounting methods, procedures and regulations, determine solutions to objectives demonstrating a complete understanding and application of principles, concepts and practices
  • Demonstrates behaviors which are aligned with the organization’s desired culture and values
  • Perform budgeting, forecasting, EAC estimates using an earned value measurement system (EVMS) and maintenance utilizing computers/systems as required to perform assignments and to communicate effectively both verbally and in writing
  • Performs budget baseline management which includes conducting cost/schedule variance analysis and regular interaction with internal and external customers concerning all aspects of cost/schedule control
  • Assists in audits, negotiations and special reports/inquiries regarding pertinent financial procedures, techniques and projections
  • Evaluates internal processes with the objective of process improvement and customer satisfaction


Belhaven University
1999 - 2004
Bachelor's Degree in Accounting

Professional Skills

  • · Strong Content Publishing, Authoring skills including but not limited to HTML, Microsoft Publisher, Dreamweaver, Delta Knowledge
  • Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone
  • Strong technical delivery and business analytical skills
  • Strong Financials Analysis skills
  • Well-developed inter-personal skills to effectively liaise with senior technical and management staff
  • · Exceptional verbal and written communication skills, ability to communicate effectively at both employees
  • Strong analytical skills, ability to create viable solutions, innovation, and ability to execute

How to write Analyst Business Operations Resume

Analyst Business Operations role is responsible for advanced, microsoft, excel, interpersonal, organizational, auditing, powerpoint, analytical, grammar, analysis.
To write great resume for analyst business operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst Business Operations Resume

The section contact information is important in your analyst business operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst Business Operations Resume

The section work experience is an essential part of your analyst business operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst business operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst business operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Analyst Business Operations resume experience can include:

  • Strong communication skills & executive presence
  • Have a deep understanding of Cisco Business fundamentals and confirmed experience of working with cross functional team
  • A demonstrated track record of tackling business problems and creating workable solutions
  • Adapts individual priorities to respond to customer and business partner needs
  • Builds strong relationships with customers and across work areas
  • Strong on data analysis, and ability to present information in a meaningful and actionable manner

Education on an Analyst Business Operations Resume

Make sure to make education a priority on your analyst business operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst business operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst Business Operations Resume

When listing skills on your analyst business operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical analyst business operations skills:

  • Strong oral communication skills and good written skills
  • Advanced verbal and written communication skills and the ability to operate effectively in a team environment
  • Excellent communication, interpersonal and presentation skills with hands on approach to process improvement and effective problem resolution
  • · Strong organizational skills and personal effectiveness
  • Good organizational, time management and problem solving skills, proven ability to meet tight timeline
  • Excellent collaboration skills and fearless in reaching out to others (internal / external) actively for help in resolving any issue

List of Typical Experience For an Analyst Business Operations Resume


Experience For Analyst, Business Operations Resume

  • Strong Content Publishing, Authoring skills including but not limited to HTML, Microsoft Publisher, Dreamweaver, Delta Knowledge
  • Very strong English, grammar & professional writing skills
  • Strong project management skills; ability to organize applicable project timelines and follow up with internal and external customer needs
  • Skills in /experience with other MS Office Programs (MS Word, MS Outlook, MS PowerPoint)
  • Self-motivated individual with strong organizational skills and attention to detail
  • Experience in a cost and scheduling environment with proven knowledge of all aspects of earned value management including planning, scheduling & cost processes
  • Experience: 4+ years working experience in e-commerce industry

Experience For Senior Analyst, Business Operations Resume

  • Applies research, information gathering and analytical skills to complex activities and issues.- Selects appropriate alternatives from identified options
  • Advanced MS Excel, Access & PowerPoint skills required
  • Strong multi-tasking, judgment, critical thinking and decision making
  • Good knowledge of using SAP
  • Experience in strategic planning, project management, or personnel management position
  • Acts as a highly skilled specialist in one or more areas.- Integrates understanding of departmental issues and how related areas interact to achieve results
  • Generally requires 0-2years related experience
  • Help with UAT and biz deployment validation for any new change deployments

Experience For Senior Analyst Business Operations Resume

  • Identify and leverage process/tool gaps between Sales and other related teams to improve Sales Productivity & Order Experience
  • Experience in a results-driven business role
  • Strong ability to influence decision makers
  • Strong technical knowledge and ability to express complex technical concepts in terms that are understandable to business partners
  • Build strong relationships and work cross-functionally with other departments
  • Demonstrated proficiency in the use of the Microsoft suite of tools such as Office, Excel, PowerPoint, Project, etc
  • Background in payroll practice, with at least 10 years relevant experience
  • Background in payroll practice, with at least 5 years relevant experience
  • Using databases to find the DUNS number to clean up Salesforce info

Experience For Junior Analyst, Business Operations Resume

  • Maintaining backlog file including: -
  • Willing to work night shift to match North American Daytime Hour
  • Pricing Operations & Analysis
  • Models existing state and desired state Business Reporting functionality
  • Utilizes best practice processes around work assignments, project management, and quality of output while maximizing their own performance
  • Generate and maintain Earned Value Management Reporting
  • Engagement for sourcing strategic deals across product, service, software and solution offerings of Cisco considered strategic to the business,
  • Day to Day: data research - responsible for keeping Salesforce company info updated and all account information

Experience For Associate Analyst, Business Operations Resume

  • Really helpful to have Salesforce knowledge to hit the ground running
  • Work independently and be a rapid learner, able to move fast and adapt to changing pace
  • Strategic thinker, able to synthesize and story-tell complex issues, write business plans, craft presentations, and get stakeholder buy-in for driving change
  • Entrepreneurial problem solving abilities, with a track record of self-guided analyses and project management
  • Collaborate with Digital Operations team to report on digital KPIs - including website performance
  • Collaborates with other departments and collect appropriate business data according to the needs of business analysis projects
  • Leads the analysis and reconciliation of data and reporting projects
  • Develop a plan to ensure goals/incentives are aligned across advertising business

Experience For Operations Resume

  • Evaluate new tools and automation potential to improve reporting and business operations
  • Responsible for leading functional solution design efforts for complex business initiatives and implementation projects
  • Familiarity with Microsoft suite of tools – Excel, Outlook, PowerPoint, etc. particularly for tabulation and charting data
  • Review and approve contract changes and procurement requisitions
  • Commit management services involving ensuring visibility to CPS leadership and sales leadership around commit execution and proactive risk mitigation of impact to commit through deal readiness and other engagement
  • Performance management reviews of CPS services enabling key business priorities of country leadership team and providing feedback to service owning organizations to optimize the experience

Experience For Senior FP&A Analyst, Business Operations Resume

  • Driving initiatives to address opportunities for improvement, unaddressed problems relevant to the country / segment in operational whitespace areas within the operations organization
  • Represent the voice of the country/segment in key program/capability/transformation rollouts and proactively address relevance/adoption issues
  • Plan, conduct and direct projects or major phases of significant project assignments, coordinating the efforts of support staff in the performance of assigned activities. Perform monthly budgeting, forecasting, EAC monitoring, revenue recognition and variance analysis
  • Ensures that individual metrics are meeting or exceeding contractual and service level obligations to customers
  • Support department training objectives and familiarization with department procedures
  • Consistently helps the organization in the achievement of project milestones and department objectives
  • Builds productive internal relationships at a team lead or management level

Experience For Senior Analyst, Business Operations Control Resume

  • Identify repetitive trends, calls/issues, negative downstream effects and make suggestions for and utilize next-issue avoidance
  • Knowledge of RA business, processes, tools, systems, applications and distribution model
  • Able to summarize complex data or issues to provide a simple clear message, explain the "so-what" of any situation or decision to the customer
  • Be high energy, highly motivated, and a self starter
  • Be able to identify root causes of any configuration issues
  • Develop and maintain program specific Integrated Master Schedules (IMS) in support of program planning, performance measurement and the overall Earned Value Management System (EVMS). Ensure compliance with the AR EVMS system description
  • Working with Earned Value Management System (EVMS) Database (COBRA) to compile and import all EV data. Understand and incorporate necessary changes and prepare and present to the Business Manager

Experience For Senior Analyst, Business Operations, Int Resume

  • Analyze data and prepare financial reports, including the monthly Cost Performance Report (CPR), for Program Managers and other internal and external customers. Create financial spreadsheets including ad hoc reports. Interface with management on financial matters
  • Review and analyze status/progress and prepare variance analysis reports apprising management of trends and anomalies that affect performance
  • Prepare and maintain budgets, monitor project cost performance data and present to lead Business Analyst. Apply earned value management. Understand and incorporate necessary changes. Create financial spreadsheets including ad hoc reports. Prepare explanations of out of tolerance variances
  • Provide forecast of program awards, sales, profit, cash flow and staffing, reviewing with Program Management Team
  • Analysis of data and prepares financial reports, external and internal. Prepare graphs and charts for Program Managers and other internal and external customers. Interface with management on financial matters
  • DAY TO DAY: Partner deal registration review, opportunity creation, partner contract management and maintenance, reporting, general inquiries to partner team, assistance with communications as needed

Experience For Analyst Business Operations Senior Resume

  • Performing rigorous analyses on historical and projected financial performance
  • Providing strategic insights, hypotheses, and conclusions based upon this analysis
  • Identify unique opportunities to capture and analyze data to support business goals. Find new uses for existing data sources to build on business goals
  • Responsibility for Quota’s and Commissions for ANZ sales team, including
  • Proactively notify Sales and OSP teams regarding system downtimes and upgrades
  • Responsible for the creation and maintenance of analysis visualizations across plant operations
  • Collaborate with teams throughout NRG to develop and implement strategic vision for aggregation and assimilation of key operational and financial data

List of Typical Skills For an Analyst Business Operations Resume


Skills For Analyst, Business Operations Resume

  • Good Knowledge of Audit process and auditing skills
  • A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team
  • Develops and maintains positive relationships with other functions and between IT disciplines to effectively guide development
  • Proven track record of ERP Implementation experience
  • Demonstrated ability to lead and manage projects, able to prioritize to meet critical deadlines, and focus on work product quality and accuracy

Skills For Senior Analyst, Business Operations Resume

  • Strong multi-tasking, problem-solving, and analytical ability
  • O Using data analytics, conduct trending analysis to identify performance trends in order to validate results of process changes
  • · Demonstrated intermediate level expertise in Excel (or willing to learn) building Macros, pivot tables, intermediate
  • Experience leveraging online analytics tools and defining digital KPIs
  • Good understanding of relevant operational process area (Quality Standards in the Financial Services Industry)
  • · Good comprehension / understanding of call center operations, metrics, and general procedures
  • Consolidates and organizes information and requirements into actionable objectives for the purpose of developing repeatable solutions

Skills For Senior Analyst Business Operations Resume

  • Customers by delivering high quality services .Acts with customers in mind, establishes and maintains effective
  • Understands organizational Knowledge Management framework and operates in and around it applying within the assigned group
  • Budget, forecasting and financial analysis experience
  • Solid understanding of report query and design
  • Strong Excel, Power Point and Financial Modeling knowledge
  • Good knowledge of any one of the Quality Assurance Models ( Six Sigma techniques)
  • Good knowledge of MS Office applications with a focus on MS Excel and MS Word
  • Certification on data analysis and/or experience with specific data analytics tool
  • Experience with SAP – CRM,ERP,ECC

Skills For Junior Analyst, Business Operations Resume

  • Proven ability to thrive at a high-growth tech company, in an environment undergoing constant change
  • Experience in a Technology Analyst role
  • Experience and exposure in change management practices, with ability influence stakeholders, management and business staff
  • Personal Effectiveness –Listen, take ownership, be a role model, grow and learns
  • Simplifies- Focuses on what matters most, keeps things streamlined and effective
  • Strong Friedman systems knowledge in several functional areas required

Skills For Associate Analyst, Business Operations Resume

  • · 2 years Call Center Representative experience
  • · Highly motivated with ability to create strong partnerships across the business
  • Demonstrated ability to guide others in the application of earned value principles and tools such as MPM and MS Project
  • Relating to the other functions and leaders in the company to uncover where support is most needed, including presenting recommendations to company executives
  • Analyzing current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures
  • Developing financial models and decision-making tools

Skills For Operations Resume

  • Reporting on financial and operating metrics for Technical Department with gross annual spend of over $5B
  • Driving the actions with stakeholders to ensure that the quality of booking and other compliance norms for the country/segment are met
  • Understanding of workforce management principles; AHT, ACW, Aux codes)
  • Working knowledge of general ledgers and financial information systems
  • Coordinate revenue and budgeting processes used within the advertising business; establishing high levels of quality, efficiency, and consistency
  • Assist in providing forecast of program awards, sales, profit and staffing by entering financial data into Excel spreadsheets. Review data with lead
  • Responsible for analyzing project and functional requirements and converting the same into technical specifications and high level application design

Skills For Senior FP&A Analyst, Business Operations Resume

  • Develop and reporting on the metrics to evaluate efficiency and productivity across the advertising business
  • Understand the end to end operational processes for revenue generating assets and address internal ordering issues
  • Quarterly reporting on Revenue Generating deals and metrics
  • Assist the Senior Marketing Manager with reporting and analysis as needed
  • Prepare and provide daily, weekly, and monthly Field Operations metric reporting including variance analyses, graphs, trends, and other reports as needed

Skills For Senior Analyst, Business Operations Control Resume

  • Coordinate with billing on implementation of new products and pricing
  • Assist the Business Solutions Marketing with reporting and analysis as needed
  • Involved in proposal pricing, fact finding and negotiations
  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple
  • · Mastery of scheduling practices
  • Drive NPI configuration service delivery to enable Cisco products and services orderable in Cisco ordering tools

Skills For Senior Analyst, Business Operations, Int Resume

  • Lead the partner engagement on gathering the business requirement and lead the expectation
  • Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones
  • Analyzes data on existing processes to identify system conflicts, roadblocks, and bottlenecks
  • An attractive compensation package, including salary and equity
  • Integrity & Trust- Does the right thing

Skills For Analyst Business Operations Senior Resume

  • Record of increasing levels of responsibility and job levels
  • · Ability to create reporting and conduct analysis of data and information and deliver operational insight to the business
  • Formula writing to include data connections
  • · Forward thinking / Problem-solvers wanted
  • Customer Focus (Internal and External)—Dedicated to meeting and strives to exceed the needs of internal and external
  • Drive understanding of how customer metrics impact financial decisions
  • Develop and maintain financial reporting databases and models
  • Researches and resolves data and reporting discrepancies, errors, and/or omissions
  • Inform key stakeholders of emerging distribution, technology, audience and competitive trends through weekly, monthly, and quarterly updates

List of Typical Responsibilities For an Analyst Business Operations Resume


Responsibilities For Analyst, Business Operations Resume

  • Experience: 4+ years working experience in e-commerce industry or call center
  • Experience organizing, planning, and executing projects from vision through implementation required
  • Experience using and administrating CRM software
  • Support the development of scalable, effective workflows and processes leveraging automation whenever possible
  • Relevant experience in business analysis, database/system management, or other related field

Responsibilities For Senior Analyst, Business Operations Resume

  • Demonstrated ability to support a constructive culture
  • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, pulling, and manual dexterity
  • Coordinate the audits, reporting audit results and partner with operations on the remediation
  • Lead Fixed Assets training sessions
  • Metrics reporting, reconciliations and other ad hoc analysis as needed
  • Collaborates with COC and plant planning to align on developed plans, assumptions and objectives

Responsibilities For Senior Analyst Business Operations Resume

  • Develops, Maintains, and distributes Inventory reporting for the functional operation and area supported
  • · Rigorous attention to detail in executing projects
  • · Complete understanding of Delta and Knowledge toolsets
  • Capable of being calibrated on the behaviors and criteria linked with our call quality program
  • Previous working knowledge of Oracle databases and client/server applications desired
  • Standardize and streamline data aggregation and display processes
  • Locate new data sources, analyze statistics and implement quality procedures on all Business Operations processes
  • Train personnel on how to use data visualizations
  • Partner with Services, Entity Controllers and other functions across Cisco to ensure that everyone is in compliance with the Fixed Asset policies for revenue generating assets (located on or off Cisco premises)

Responsibilities For Junior Analyst, Business Operations Resume

  • Define accounting for different deal phases (i.e., upgrades, repairs, returns, etc.)
  • Assist with the local physical verification audits on an as needed basis
  • Monthly review asset transfers, retirements and disposals
  • Support Fixed Assets initiatives
  • Monthly/Quarterly Financial Outlooks, month-end close process
  • Direct oversight of fixed assets, including awareness of the inventory and support of any internal audit or compliance activities associated with the fixed assets; i.e. directing physical inventories, processing asset transfers, write-downs
  • · Very strong English, grammar & professional writing skills
  • Support of SOX or Compliance requests
  • Understand sales process and want to solve complex process related problems

Responsibilities For Associate Analyst, Business Operations Resume

  • Work in a dynamic fast-paced, team environment
  • Meeting regularly with business support teams & management to understand product /technology readiness trends and facilitate action to address policy, process, and/or quality issues..."
  • Liaise with Regional /Global SCM (Sales Configuration Management) teams to ensure SKU’s are created in the appropriate Business Systems
  • Ensure that all the products get launched within RTO (Ready to Order Date) and the service SKU’s are created as per offer matrix for Commercial/Client & Consumer business
  • Post Service SKU Creation Test if the sku’s have correct descriptions, correct attributes, current options and chassis association, if cost/price is loaded, online files are updated and the product is quotable

Responsibilities For Operations Resume

  • Create Service specific Adhoc Sku’s for specific Bids
  • Develops and manages Supply plans for specific products on a worldwide basis and ensure metrics in place to trend and support plans developed
  • Analyzes last time buys to support future continuity of supply
  • Escalates concerns to ensure timely resolution
  • Working with L2/L3 team and other areas of the organization to help identify feedback from the floor on critical issues affecting support domain & incorporate into technical content. Be a lead participant in TDM, L2 & SWAT forums
  • Regularly interacting with L2, Support & REC colleagues or customers generally up to senior level management. Periodically reviewing knowledge archives such as Target One note repository for content placement opportunities
  • · Understanding of call drivers and ability identify areas of opportunity to reduce contacts into the network based on data
  • · At least one industry standard certification each for hardware & for software (Microsoft, Comptia, etc.)

Responsibilities For Senior FP&A Analyst, Business Operations Resume

  • · Strong data analysis skills, ability to analyze, summarize and present performance data as analysis action plans. Comfort with extracting relevant information from large data sets
  • · Strong PowerPoint, Excel, Advanced Excel, and other Microsoft office skills
  • Assists with larger projects assigned to team
  • Learns the processes for resolution of Customer Inquiries and be able to cross audit other auditors
  • Responsible for a large part of a project
  • Keen awareness of Voice of Customer
  • Responsible for validating open backlog vs. project listed in Balance to Ship file. Key in & ongoing update project status in Balance to Ship file. Refresh when new Balance to Ship file available (bi-weekly). Highlight if any discrepancy or changes observed
  • Responsible for key in backlog, update backlog status & monitor daily backlog until closure
  • Acts as subject-matter expert on business processes of assigned area Interfaces with business areas to provide solutions and tools to build and strengthen business processes

Responsibilities For Senior Analyst, Business Operations Control Resume

  • Works with customers to define business requirements while designing, developing and testing moderately complex knowledge capture processes and engineer elaborate workflows, search capabilities and measurement approaches
  • Management tools and technologies and has the ability to use them
  • Works with leadership to develop and administer reports on application usage and knowledge contributions. Writes communications (e-mails, campaigns, etc.) on various Knowledge Management initiatives to various audiences
  • Provides operational support through varied informational processing activities that supports a specific business need (Processing requests of whole units replacements for in-warranty systems for NA,LATAM and Global )
  • Sales Compensation Planning & Strategy

Responsibilities For Senior Analyst, Business Operations, Int Resume

  • Customer & Sales Territory Planning & Analysis
  • Analytical & Problem-Solving Proficiency
  • Awareness of Dell Processes and Policies (Internal Only)
  • Leading sales account alignment activities including headcount coordination and consolidation across sales regions within the North America Compute and Networking Sales organization
  • Analyze fluctuations in revenue and expenses on the P&L versus budget, prior month and prior year
  • Prepare, review and distribute weekly and monthly reports to department managers and senior executives

Responsibilities For Analyst Business Operations Senior Resume

  • Analyze capital expenditures and track projects
  • Develop, maintain, and distribute reports and financial models as needed
  • Provide external auditors with financial information as requested
  • Review and process invoices for the business division
  • Proficient in Microsoft Office Suite, specifically Excel and Access

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