Manager Operations Business Resume Sample

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Work Experience


Professional Services Business Operations Manager
08/2016 - PRESENT
Houston, TX
  • Experience in at least one of the following: M&A Operations, Treasury Operations & Cash Management, Treasury Technology Implementation, Banking, Financial Risk Management (F/X, interest rate, commodity risk management), Capital Management
  • Applies in-depth understanding of how own discipline integrates within the segment/function
  • Drive the operation of assembly operations to comply with schedules, highest safety standards and annual improvement in quality and total cost for existing products
  • Plans for manufacturing to achieve the strategic objectives, and organizes the manufacturing resources to be superior to competitors in the key strategies adopted
  • Communicates clearly to the plant staff the business goals and objectives of production operations and provides reports to reinforce the achievement of these goals
  • Participates in the prioritization and management of plant engineering projects. In conjunction with the Engineering Manager, assures appropriate congruency with BD strategies
  • Establishes and oversees the activities of multi-functional teams including all plant functions as required to achieve desired goals
  • Ensures the appearance of all manufacturing areas are maintained on a daily basis in accordance with all applicable requirements and in-line with the image we want to portray to everyone who sees our facility
  • Analyzes and controls manufacturing schedules to assure compliance with the master schedule issued and reviews performance against the schedule
Manager, Business Services Operations
03/2012 - 03/2016
Los Angeles, CA
  • Oversees the preparation of annual operating and capital budgets for all manufacturing departments to assure attainment of the approved budget
  • Develops and maintains procedures for waste reduction, improved efficiency and cost reduction programs relating to manufacturing departments
  • Originates or assesses measures designed to improve production methods, equipment performance and quality of product
  • Interprets company policies and production procedures to subordinates and directs their activities
  • Responsible for associate motivation, the maintenance of good associates’ morale and disposition of associate complaints
  • Ascertains the accuracy of production records submitted to Accounting, so that statements forwarded to Division Finance accurately depict the true financial status of the BD PAS manufacturing
  • Analyzes and makes required changes in materials, manning and production when schedules are altered
Manager DET Business Operations
07/2008 - 12/2011
Chicago, IL
  • Responsible for a formal Manpower Planning Program for professionals and salary non-exempt associates, including associate counseling, training and development
  • Has direct interface and involvement with special groups on the Corporate, Division and plant level in developing plans for problem solving, process improvements
  • Ensures compliance with all applicable regulatory requirements including, but not limited to ISO and FDA standards. Also works in collaboration with the Quality Manager to drive continuous improvements’ in the plant’s quality system
  • Works collaboratively with Engineering and the site’s Safety Committee to enhance the plant’s safety culture and ensure a safe work environment. Ensures full compliance with all applicable local, state, and federal safety standards
  • Maintain a 6s Environment
  • Prep documents for scanning, removing staples and paper clips, unfolding documents, straightening of documents in a file or batch
  • Verify files received in a box or mail tray
  • Identify original collateral documents prioritizing the work based on project schedules and priorities

Education


University of Texas at San Antonio
2003 - 2007
Bachelor's Degree in Engineering

Professional Skills


  • Experience working with senior executives including excellent communication skills to inform and influence; with an ability to set and negotiate expectations
  • Proven strong leadership skills that span beyond management of the team
  • Strong leadership, communication and interpersonal skills; ability to partner effectively with others
  • Strong skills in Document Scanning and Indexing
  • Experience in business and technology consulting with a strong track record of progressive experience and responsibility
  • People skills related to talent development, building trust and relationships
  • People skills related to talent development, building trust and partnerships

How to write Manager Operations Business Resume

Manager Operations Business role is responsible for reporting, leadership, security, finance, training, integration, database, procurement, payroll, manufacturing.
To write great resume for manager operations business job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Operations Business Resume

The section contact information is important in your manager operations business resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Operations Business Resume

The section work experience is an essential part of your manager operations business resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager operations business responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager operations business position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager Operations Business resume experience can include:

  • Excellent skills using Microsoft Excel to perform detailed analyses
  • Strong ability to communicate effectively across roles, functions and management levels
  • Develops escalation procedures to effectively handle time- and service- sensitive issues in a professional manner ensuring a positive service and cost outcome
  • Problem solving skills to address business problems
  • Effectively partner with internal groups
  • Experience developing and executing growth strategies based on financial modeling

Education on a Manager Operations Business Resume

Make sure to make education a priority on your manager operations business resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager operations business experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Operations Business Resume

When listing skills on your manager operations business resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager operations business skills:

  • Leadership skills; ability to manage, coach, mentor and train others
  • Experience building/running Professional Services organization in technology environment
  • Experienced in strategy consulting or investment banking with a focus on technology or media
  • Experience in providing leadership to a virtual team, consisting of representatives from multiple functional areas and regions, to drive results
  • Contribute to the overall Data Product roadmap through strong business partnership and deep understanding of business challenges and business opportunities
  • 4 – 6 Business management experience including cost management and project administration

List of Typical Experience For a Manager Operations Business Resume

1

Experience For Professional Services Business Operations Manager Resume

  • Strong finance, operational and business acumen
  • Proven ability to manage suppliers and technical supplier engagements
  • Prep files, scan files, store and retrieve files in an established scheduling timeline based on GBDS established SLA
  • Knowledge or ability to perform basic functions using various GBDS Scanners
  • General knowledge on RF Planning and Network Optimization
  • Manage PSA reporting and alerts
  • Work with supply base to resolve account issues including performance, payments and contractual matters
  • Manage the Job Costing Budget/Contract/Invoice approval cycle from an ITBO perspective
  • Support the comparison of IT service costs with market, conducting of benchmarks
2

Experience For Manager, Business Services Operations Resume

  • Identify various product lines
  • Update operational logs with specific information
  • File accurately and retrieve quickly
  • Work closely with Technology team and Clients
  • Meet all daily deadlines
  • Stand and lift up to fifty pounds
  • Executing technology strategy, providing direction, guidelines, standards, best practices, reference architecture, feedback on architectural design, testing, operational support, security and implementing governance methodologies in alignment with Data & Information Management team’s standards and processes for projects & support
3

Experience For Gcg-business Operations Manager Resume

  • Monitor and enhance the control processes surrounding operations functions to proactively manage risk. Conduct daily validation of production’s input and output, with an emphasis on risk control measures
  • Ensure project objectives conform to global workstream goals, line of business’ (or client) standards, operations objectives and user requirements and effectively manage/scope changes
  • Deliver plans and controls in business that reflects integrated thinking. Improve existing business operations planning and reporting
  • Six Sigma practitioner preferably Greenbelt trained and certified
  • Develop in-depth information set associated with the Property Preservation and Inspection business
  • Understand complete process flow, operational driver
4

Experience For Manager DET Business Operations Resume

  • Breakdown each and every process in order to identify improvement areas and develop strategic actions to improve the overall process
  • Initiate customer requested inside lead-time change requests for approvals
  • Proven experience with defining and operationalizing product offers including but not limited to SaaS, XaaS, Managed services and ELA offers for Cloud and on-premise models
  • Address and improve process gaps and inefficiencies
  • Work with esports team leadership on development of business strategy
5

Experience For Technical & Business Operations Manager Resume

  • Evaluate business initiative proposals (internal and external) and communicate recommendations to leadership
  • Seek ways to create efficiencies, measure value, and leverage Blizzard’s esports portfolio to enhance each product
  • Strategic thinker and confident leader that is highly collaborative and adaptable
  • Manage flow of talent integration, products, programs, and processes into work stream
  • Lead small operations team to ensure fulfillment of loyalty operations (including rolling up sleeves and helping in fulfillment manually when automation fails), e.g.
  • Ensure supply continuity for EOL components impacting product by coordinating qualification builds at the factory and ensuring alignment of R&D resources to support qualification of replacements. Manage related ECO’s and MCO’s to closure with the NPI team
6

Experience For Open Banking Business Operations Manager Resume

  • Identify and track financial KPI’s
  • Leads the development of strategic plans for operational activities in UK
  • Creates a culture of service excellence. Manages the coordination of all functions and operational activities
  • Manages third party relations, in coordination with functional managers. Organizes and participates in contract negotiations for UK service providers such as warehousing, technical services, and testing. Tracks 3rd party KPI’s
  • Working with the IIC and other teams to help drive automation of dashboards once locked
7

Experience For Operations Business Unit Manager Resume

  • Establish and maintain Key Performance Indicators that accurately reflect status and quality. Monitors attainment of all defined operational metrics
  • Providing ad-hoc analysis to support the needs of the sales leaders across the entire DET effort, including VMW Sales Leaders and Dell Sales Leaders as relevant
  • Drive a process to equitably assign DET sales force quotas across the different sellers
  • Provide tools and dashboards that help the business track timely assignment of all DET sales organization objectives
  • Partners with leadership across VMware and Dell Technologies to identify opportunities for sales process improvement. Facilitates successful implementation of new programs through the DET sales organization by ensuring a well-defined, efficient sales process is in place for launch
  • Drives weekly and monthly reporting and analysis on key DET performance measures; Includes deep dives to understand root causes of changes in the metrics as relevant
  • Fosters an organization of continuous process improvement and collaborates with the DET Business Operations Directors and COEs to provide business stakeholder input into the global functions
  • Work with the CRM team to define business requirements and support the sales organization
  • Ensures sales reports and other internal intelligence is provided to the DET sales organization. Collaborates with IIC to develop new reporting tools as needed. Coordinates with DET sales leadership, IIC leadership, and other stakeholders to lead efficient and accurate sales force reporting initiatives
8

Experience For Senior Manager, Loyalty Business Operations Resume

  • Supports the consistent implementation of DET initiatives
  • Build, maintain and grow a culture of high performance, with a team of individuals that consistently delivers outstanding results for the organization, while also driving personal growth.Provide mentoring and career counseling to each team individual to enable a continuous environment of growth
  • Independently work with Biogen’s local partners and EU+ SMA functional leads (e.g. medical, marketing, market access, etc.) to shape and support the Go-To-Market approach and provide relevant SMA content, training programs and best practice sharing to optimize their performance
  • Independently lead in alignment with EU+ SMA functional leads and Decision Support market/image surveys or researches to assess the performance of current Biogen’s Distributor(s) and sub-distributors in the region and make recommendations on new programs, tactics etc. which could be put in place to accelerate growth
  • Resource management; help us maximize our available capacity to staff customer engagements. Work closely with practice managers, helping them assess staffing needs across all engagements, based on each project’s requirements. Maintain consultant skills matrix and related reporting
  • New hire on-boarding/training; track all new hires and ensure they have a great on-boarding experience. Maintain on-boarding documents and training plans to help all new hires become productive on customer assignments as soon as they’ve completed their onboarding
  • Project Management; provide project management support to targeted client projects delivered by Professional Services
9

Experience For Workforce Management Business Operations Manager Resume

  • Delivery Quality; Coordinate and drive initiatives to continuously improve delivery quality within and across practices
  • Responsible to design, improve, execute, and manage professional services Operations processes. Drive continuous process improvement and efficiency by applying industry best practices while addressing company’s specific needs
  • Over-see the monthly billing process and assist to define processes to further refine the billing process. Contribute on a regular basis towards operational reporting and trending
  • Oversee the Contract/Proposal Creation process. Drive continuous process improvements
  • Coordinate with Legal, Finance and PS Management to ensure key project data is captured correctly based on revenue recognition rules
  • Manage stakeholder’s expectations
10

Experience For EU SMA Senior Business Operations Manager Resume

  • Ensure all employee data is kept updated in the PSA
  • Create month-end reports for finance and payroll
  • Assist team members with time and expense card changes
  • Set Goals, provide guidance and help to develop career paths for a multi-functional team
  • Work closely with services leadership to identify, prioritize, and document their requirements for key performance metrics and dashboards to be built by the IT team
  • Create effective data visualizations for an executive audience
  • Define and manage single source of truth for Professional Services Key Performance Indicators
  • Creatively identify ways to analyze on data which does not have complete fidelity to analyze directly

List of Typical Skills For a Manager Operations Business Resume

1

Skills For Professional Services Business Operations Manager Resume

  • Significant demonstrated experience in the consumer packaged goods industry
  • Strong understanding of esports ecosystem, including Blizzard titles
  • Experience managing KPIs and performing data analytics at an enterprise company
  • Merger planning & support including supply base & contract consolidation, TSA and integration activities
  • Good understanding of data movement throughout our various environments, to insure recurring issues are reported on a timely basis to responsible teams
  • Solid background and understanding of strategy and operations
  • Experience in Project Accounting and Management
2

Skills For Manager, Business Services Operations Resume

  • Strong understanding of direct sales at store level and the end to end process
  • Experience analyzing data to draw actionable business insight
  • Hands on experience in analyzing Drive Test and Call Trace logs
  • Six Sigma or Lean Certification experience
  • Strong quantitative ability and attention to detail
3

Skills For Gcg-business Operations Manager Resume

  • Management experience. (2+ years)
  • Experience in high volume manufacturing
  • Post-secondary education or work experience equivalent
  • Valid Driver’s license within Canada
  • Interlock with other groups in Cisco; drive effective execution and collaboration across Cisco’s matrixed organization
4

Skills For Manager DET Business Operations Resume

  • Good understanding of revenue recognition, fair value assessment, sales compensation, and promotion is critical to the success in this role
  • Lead strategic programs critical to the esports team’s business, including pilot programs to prove out concepts prior to wide-scale rollout
  • Recommend & implement prioritization of goals, objectives, and initiatives to improve operational efficiency
  • Billing/Invoicing/Collections; Ensure billing, accounting and receivables teams all get accurate data feeds to track revenue and collections
  • Ensuring that team members continually review their work for inclusion in the “BI Ops” knowledge base
  • Annual planning process including full Bookings/Billings/Backlog modeling, P&L development, and headcount planning for Japan team
  • Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants
5

Skills For Technical & Business Operations Manager Resume

  • Basic understanding of RF communications in various wireless technologies including GSM, WCDMA, LTE, HSPA+, EvDO, and iDEN
  • Spearheads the development and implementation of operating policies and procedures to document the UK business, working cross functionally
  • Drive project initiation, audit and sign-off documentation process for accounting & reporting
  • Familiarity with Cisco’s Resource Planning, Financial and Operational processes
  • Influence and drive product adoption for growing 300+ user base
6

Skills For Open Banking Business Operations Manager Resume

  • Support APJ Professional Services management for reporting and KPI / Analytics
  • Familiarity and working knowledge with legal terms and conditions as it relates to master services agreements and statements of work
  • Draft and present weekly/monthly executive business update summaries including participation in all International calls
  • Track performance of Revelmode initiatives to ensure that they are meeting plan objectives and proactively identify any issues or opportunities
  • ITIL grounded, but willing to build off of what makes common sense
7

Skills For Operations Business Unit Manager Resume

  • Monitor Supply Chain KPI’s for assigned product groups, providing improvement plan support to plants/key Supply Chain functions; as requested
  • As appropriate tracks contract status reports, ensuring accuracy against recognized revenue
  • Driven, independent, meticulous, enthusiastic, self motivated and ethical
  • Location in Costa Rica only
  • Excellent interpersonal, written and verbal communication skills; ability to interact and communicate with all levels of an organization both internally and externally
  • Operation oriented, metrics driven, ability to analyze and present data in a recipient-sensitive, compelling fashion
  • Lead, work collaboratively, triage and make decisions in a fast paced environment
  • Intermediate or Advanced knowledge of Microsoft Word, Excel, Powerpoint, and SharePoint
  • Educate and inform business partners on DAVD architecture, capabilities, best practices and future enhancements
8

Skills For Senior Manager, Loyalty Business Operations Resume

  • Assist in analyzing business requirements, source systems, understand underlying data sources, transformation requirements, data mapping, data model and metadata for reporting solutions
  • Leverage prototyping methodologies to propose and design creative business solutions that exploit our broad toolset of technologies (Big Data, Teradata, MicroStrategy, Tableau, etc)
  • Facilitate project initiation phases by defining project charter, outlining project scope and working with vendor partners to estimate effort and timelines
  • Project manage to completion existing pipeline of projects for professional services KPI’s including process improvements to to close reporting gaps
  • Work with the APJ and WW finance operations team to run the annual bookings, revenue and margin planning and budget process
  • Ensures market meets expense goals
9

Skills For Workforce Management Business Operations Manager Resume

  • Analyzes market financial metrics to ensure profitability
  • Reports to the Directors of Business Management, DET
  • Directly manages a support staff made up of Sales Operations Analysts
  • Fosters close, cooperative relationships with peer leaders across the VMW COEs, IIC Team and Sales Operations Teams
  • Provide operations and finance support to the APJ Professional Services leadership team
10

Skills For EU SMA Senior Business Operations Manager Resume

  • Facilitate the quarterly and monthly business forecast process
  • Work closely with APJ leadership to execute go-to-market strategies, plans, alignment, territory alignment, and metric targets
  • Work with the APJ and WW business operations team to roll out business policy, process and systems changes
  • Expert knowledge of department’s products and fundamental knowledge of other products outside of the department
  • Project Management industry certifications
  • Travel between stores
  • Professional/technical knowledge on contact center operations and relevant regulatory requirements
  • Handle sensitive information appropriately

List of Typical Responsibilities For a Manager Operations Business Resume

1

Responsibilities For Professional Services Business Operations Manager Resume

  • Proven track record of providing business partner support for a professional services organization
  • Operations management experience in Software Development
  • Prioritize and handle multiple deliverables at once in a fast paced environment
  • Strong process, business and financial background with meticulous attention to detail
  • Localize enablement and communication materials for changes to business policies, processes and applications being rolled out at a global level
  • Provide expertise on industry best practices for professional services business performance management
2

Responsibilities For Manager, Business Services Operations Resume

  • Serve as a critical resource in the implementation of key strategic, operational and organizational improvements as related to IT Business Operations including justification and approval of IT products & services acquisitions, contract signing authority and upfront due diligence of potential financial commitments impact on OPEX and CAPEX budgets
  • Interface into legal, finance and procurement for IT agreements and purchases
  • Critical resource in the implementation of a governance model to drive performance from the top 10 IT suppliers
  • Drive quarterly vendor review meetings with top 10 IT suppliers to ensure that they are meeting contractual obligations, financial commitments, and SLA requirements
  • Provide support to project management teams in the area of financial management and supplier management
3

Responsibilities For Gcg-business Operations Manager Resume

  • Attention to detail and ability to execute against tight schedules
  • Work well with groups outside of IT
  • Adaptable to continuous change
  • Drive best in class operational performance for Technical Services EMEAR through a number of key operational areas including Business Intelligence, Business Analytics, Non-Standard Deals, Quality, ISO compliance and Organizational Governance
  • Engage with executive leadership teams representing both the function and the overall business entity, leading and facilitating, as well as contributing to strategic and operational dialogue and decisions
4

Responsibilities For Manager DET Business Operations Resume

  • Provide a holistic view of the overall business landscape including financial, customer, people and operational business drivers, provide recommendations as needed to the senior leadership team
  • Innovate, automate, and develop analytics to create new capabilities, and to grow the value delivered by the business operations
  • Develop the skills and contributions of the team, ensuring a highly productive and motivated team environment in which all opinions are recognised, respected and treated equitably
  • Aid in prioritization of and track progress of tasks
  • Represent the EMEAR region in global forums, giving key input in discussions on the perspective of the region across a range of topics
  • Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across the Public Sector Business
  • Aid in delegation of tasks appropriately
5

Responsibilities For Technical & Business Operations Manager Resume

  • Provide follow-through on tasks and initiatives to reach desired outcomes more efficiently
  • Help draft internal communications
  • Sales and Delivery Business Operations leader for APJ Professional Services General Manager
  • Finance business leader for Japan team
  • Quarterly P&L forecast for Japan team
  • Analyze and provide insights on drivers of key business metrics for the APJ team
  • Knowledge of SQL, relational database concepts, and reporting tools (e.g. SSRS, MicroStrategy, Cognos, OBIEE, etc.) is required. Preference given to those who have experience with Microsoft BI suite
6

Responsibilities For Open Banking Business Operations Manager Resume

  • Demonstrable commitment to providing outstanding customer service
  • Clearly explain reporting functions and data flows to a technically diverse audience
  • Actively contributing to the development of the IKEA store business plan and ensuring it is aligned with IKEA global directions, the country’s priorities and local potential
  • Provides overall leadership on the complex AU business processes including cards, bank wealth management, escalations, co-branded cards like Qantas,VMA, BOQ, and Coles
  • Develops a client-centric culture and mindset in the team
  • Drives improvement in voice of customer metrics (net promoter score) of the team by keeping the client at the center of process design, employee engagement, and performance management
  • Supports CBPS Head and Australia business partners in growing the business, stakeholder management and Citi client relationship building
7

Responsibilities For Operations Business Unit Manager Resume

  • Organizational and political agility; flexible, adaptable and pragmatic
  • Financial background in accounting, finance, or familiarity with U.S. GAAP and IFRS revenue recognition guidelines, working knowledge of purchase order terms & condition and general accounting principles as it relates to software and services would be an advantage
  • Team player who is also able to work independently with little supervision
  • A hunger to learn and take the lead
  • Oversees market budgets
  • Establishing a globally consistent weekly forecasting and pipeline management process and cadence that allows for consistent management of the DET forecast across all GEOs.Create weekly consolidated WW forecasts leveraging this process to support the DET Sales SVP provide an accurate, representative DET forecast to the VMW WW EVP Sales, as well as Dell Leaders

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