Business Improvement Resume Sample

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Brianne Von
915 Rick Port,  Houston,  TX
+1 (555) 525 1187

Work Experience

Business Improvement Manager
01/2016 - PRESENT
Philadelphia, PA
  • Manage high-priority strategic initiatives for Consumer Banking
  • Ensure Consumer Banking is structured optimally to deliver efficient and effective solutions to business partners and customers
  • Transfer knowledge, skills, and good practice
  • Promoting a culture of continuous improvement through engagement with business leaders and staff at all levels and the provision of the infrastructure needed to enable innovation across the account, division and business
  • Using date measurement to produce statistical based forecasts for a ‘to-be’ process design
  • Ensure the Amec Foster Wheeler ’More4Less’ methodology is applied across Engineering, Procurement and Construction activities
  • Create a framework for capturing the economic benefits of M4L and build a case for achievement of annual commercial KPI’s associated with this aspect
  • Drive collaboration across functions to maximize M4L benefits
Business Improvement
05/2012 - 11/2015
Los Angeles, CA
  • Produce various adhoc reports for the supported team
  • Report on common sources of technical issues or questions and make recommendations to product team
  • Very proficient in Excel & PowerPoint
  • Lead and execute strategic design and process improvement projects across and within lines of business
  • Develop junior team members
  • Project management skills: Proven ability to frame projects and establish required governance to move projects forward
  • Supporting the head of the colleague and client experience team in the governance of the team delivery roadmap
  • Leading client improvement change activities across various business areas
Business Improvement Intern
10/2006 - 12/2011
San Francisco, CA
  • Facilitate and lead discussions with stakeholders to comprehend the scope of a process re-engineering or an application project, identify and resolve issues related to the businesses process / application needs
  • Drive technology adoption with a goal of achieving a paperless office (e.g. Digital Signatures, SharePoint, Electronic Document Markup
  • Project Manage bespoke software development / enhancement projects required for BSP
  • Lead development of Annual Technology Plan
  • Complete Quarterly Review of Technology Plan Implementation and Driving Replication across Contract
  • Champion the identification and implementation of innovative solutions across all aspects of our delivery
  • Scope and manage the team’s project portfolio and ensure alignment with the senior management team’s objectives
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customers served


University of Phoenix - Franklin Learning Center
2002 - 2006
Engineer's Degree in Business

Professional Skills

  • Prior management consulting and business transformation experience and strong core consulting skills
  • Experience achieving excellent performance by utilizing influencing skills
  • Proven leadership and coaching/mentoring skills
  • Demonstrated analytical, problem solving, and reporting skills
  • A broad understanding of business and strong analytical, communication, and critical thinking skills
  • Strong influencing skills and ability to develop and build credibility among peers and management alike
  • Excellent communication, influencing and stakeholder management skills at all levels

How to write Business Improvement Resume

Business Improvement role is responsible for business, analytical, leadership, microsoft, influencing, modeling, reporting, planning, training, communications.
To write great resume for business improvement job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Improvement Resume

The section contact information is important in your business improvement resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Improvement Resume

The section work experience is an essential part of your business improvement resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business improvement responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business improvement position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Improvement resume experience can include:

  • Excellent organisational ability and people management skills Previous Experience Essential
  • Exceptionally strong communication and influencing skills, in order to achieve the right outcome
  • Excellent planning, communication and organisation skills
  • Change management and excellent stakeholder management skills
  • Excellent communication and negotiation skills at all levels for buy in and engagement
  • Strong organisational and facilitation skills

Education on a Business Improvement Resume

Make sure to make education a priority on your business improvement resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business improvement experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Improvement Resume

When listing skills on your business improvement resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business improvement skills:

  • Excellent organizational and time-management skills to handle multiple
  • Demonstrated project management skills on large and complex projects with multiple stakeholders
  • Highly organised; able to effectively manage multiple competing priorities
  • Your have excellent English communication skills both written and spoken
  • Good leadership skills and ability to work well within a team
  • Demonstrated experience with process improvement and project management methodologies and/or plant operations experience

List of Typical Experience For a Business Improvement Resume


Experience For Business Improvement Manager Resume

  • Certified in Quality Management or Lean principles or the ability to demonstrate these skills
  • Advanced project management skills including oversight of project teams, resource identification, budgets, scheduling and planning
  • Strong stakeholder management experience with the ability to build relationships and engage your audience when presenting your ideas and findings
  • Basic computer skills and the ability to navigate through multiple
  • Prioritise, plan, manage and deliver timely and effective business readiness projects

Experience For Head of Business Improvement Resume

  • Strong experience in financial software, preferably SAP and OneView reports
  • Good understanding of mining, coal processing and asset management
  • Creation of staff personal development and career progression plans, identifying skill gaps and providing coaching and support
  • Good track record of interfacing with and influencing staff in other functions
  • Significant and demonstrable previous practical problem solving experience using 5 Whys and or Fishbone methodology
  • Experience working in an operational and/or client facing capacity is desirable
  • Has previous experience working within an operational or enabling team

Experience For Business Improvement Lead Resume

  • Experience in business, manufacturing, finance, accounting or other
  • Experience of deploying significant change projects into the business & managing their handover to business as usual teams
  • Experience leading delivery teams & managing across a range of projects within a programme area
  • Proven completion of a project relevant to Industrial Engineering / Business Improvement
  • Experience in manufacturing or heavy industry
  • Previous demonstrable Tap Root RCA experience within a manufacturing or heavy industry environment
  • Process mapping and improvement experience
  • Experience driving quality goals with measurable improvement in performance

Experience For DP Ns-business Improvement Specialist Resume

  • Strong analytical and problem solving approach
  • Experience of working in virtual teams across a matrix organisation
  • Experience leading a Project Management Office or line management responsibility for Project or Change Management individuals
  • Self-motivated, with the ability to influence and work as part of a multi-skilled team to achieve challenging targets and deadlines
  • Experienced at presenting to senior management and/or director level
  • A good working knowledge of Continuous Improvement tools and methodologies in technical and transactional work areas

Experience For Principal Business Improvement Resume

  • Experience of collaborating across an organisation
  • Lead, motivate and support project teams of people from diverse backgrounds with varied experience (Kier staff, consultants and client teams)
  • Build strong relations internally and externally
  • Effective leader of business process change process
  • A proven ability to plan, develop and execute business strategies
  • Demonstrated ability to work within a multidisciplinary team
  • Support KPI consolidation and functional BSCs

Experience For Specialist Business Improvement Resume

  • Facilitate Change and be high effective communication capabilities
  • Knowledge of organization, business processes, process effectiveness and compliance requirements
  • Tertiary qualifications in a business related discipline or relevant experience in business management
  • Identify, test, challenge and validate opportunities for business improvement
  • Good knowledge of the operational processes & systems for the UKBS unit
  • Positive, constructive and pragmatic approach to business readiness & optimisation with an emphasis on collaboration and good execution
  • Business metrics and data analysis, experience with data analytics tools such as Microsoft Excel (i.e. V-lookups, pivot table) is required
  • Change Management track record evidenced by operational cost savings
  • Proven ability to successfully deliver tactical and strategic business solutions

Experience For Director of Business Improvement Resume

  • Significant experience of Stakeholder Management at senior management and/or director level
  • A strong grasp in project management principles
  • Experience in a B2B industry
  • Certification in the area of Business Analysis (or equivalent work experience)
  • Reasonable experience in a role focused on Risk Management
  • Reasonable experience as a Business Analyst
  • Telecommunications or FMCG experience
  • Change management implementation experience with exposure to electronic Change Management Systems

Experience For Business Improvement Execution Manager Resume

  • Significant experience in the use of relevant computer systems and software, particularly Microsoft Excel, Word, Powerpoint and Outlook
  • Ensure that all major projects are joined up and clear focus on the priority areas
  • Leading all Monthly Business Reviews and facilitate discussions, communicating key and complex messages in a compelling way
  • Planning, co-ordinating, and monitoring business improvement activity
  • Ensuring data-driven recommendations analysing customer and operational data and measuring the impact of recommended changes
  • Recruiting, managing and developing a team of consultants
  • Managing two direct reports, an auditing and reporting analyst

Experience For Business Improvement Specialist Resume

  • Making challenging statements, not being afraid to voice an opinion
  • Identifying, recommending and delivering business improvements that support a step change in performance across Khwezela Colliery in South Africa
  • Supporting synergies across business improvement activities through knowledge transfer of leading practice and supporting collaboration within the operation
  • Leading on the requirements and delivery for outstanding deliverables to our NPS dashboard by working closely with our software and operational teams
  • Facilitating and leading high value initiatives using LEAN tools
  • Leading all discussions with the senior leadership team to playback analysis and then agree and implement agreed actions, also measuring benefits achieved
  • Owning the full client research program across your business areas, linking in with broader research partners and so align with Barclays overall research plans
  • Driving Customer First initiatives through to completion, including root and branch process reform
  • Delivering business improvement processes, analysis and capabilities including sound controls across Khwezela Colliery

Experience For Business Improvement Intern Resume

  • Providing quality technical advice to Khwezela Colliery as required, including input to major plans and proposals
  • Ongoing commitment to learning and self-improvement
  • Facilitating the delivery of our transformation programme focussed on cost and production productivity (Productivity Driving Performance)
  • Influencing and coaching initiatives from owners to deliver results quickly and maximise value
  • Communicating the benefits of change across the business

List of Typical Skills For a Business Improvement Resume


Skills For Business Improvement Manager Resume

  • Strong networking and relationship building skills, with a focus on collaboration and influencing
  • Business understanding and commercial acumen, supported by solid continuous improvement and lean skills
  • Demonstration of strong analytical skills
  • Strong data analysis skills and numeric background
  • Organizes, prioritizes and leads improvement project portfolio for operations. Accountable for tracking and validating projects in Powersteering
  • Proven coaching and mentoring experience
  • Demonstrated experience in relevant industries including Oil & Gas, Networks and Mining

Skills For Head of Business Improvement Resume

  • Good purchasing knowledge and at least 3 years of relevant experience from the purchasing line organization. SQA knowledge is considered an advantage
  • Identify skills gaps and coordinate and deliver training requirements
  • Strong problem solving and proven negotiation and conflict management
  • Effectively communicate issues and opportunities to senior managers
  • Six Sigma Black Belt and process effectiveness-related knowledge and experience
  • Proficient IT skills, including Microsoft Word and Excel

Skills For Business Improvement Lead Resume

  • Communicate effectively at senior levels of the organization
  • Works effectively within a team to achieve shared objectives
  • Excellent communicator with the ability to establish strong relationships with internal and external stakeholders
  • Project or Programme Management experience analysing, managing and directing multiple projects with varying priorities, complexities and deadlines
  • Director level communication skills, covering both report writing, presentations and verbal updates
  • Demonstrated skill balancing risk and reward in decision making process
  • A proven track record of practical 5 -7 years of experience in an operational role in Mining, Engineering, Metallurgy and Underground operations
  • Prior temporary working experience in field of study
  • Manage the introduction of Supplier/Legal/Regulatory change, ensuring a full impact assessment is complete and change is consumed efficiently and effectively

Skills For DP Ns-business Improvement Specialist Resume

  • Facilitation and workshop management skills, with the ability to drive decisions from diverse stakeholders
  • Deal with ambiguity and flexibility to effectively manage unplanned situations
  • The ability to work and communicate effectively with diverse stakeholders
  • Data Management & Analytical Skills
  • Proven experience and knowledge of Continuous Improvement principles, processes/tools, such as LEAN, six sigma would be advantageous

Skills For Principal Business Improvement Resume

  • Proven experience and knowledge of project management principles, methodologies and tools with successful delivery of projects
  • Creating a strong working relationship with clients and stakeholders
  • Mining Industry experience
  • Understanding of our internal customers and find cost effective and consistent ways to meet their needs
  • Interpreting costs and production drivers to inform strategic thinking and the evaluation and prioritisation of initiatives
  • Understanding of the regulatory framework in which BT operates, and the relationship BT enjoys with its Suppliers (Openreach, Wholesale)
  • Experience developing dashboards, managing large sets of data and analysing complex data sets
  • Proven track record of leading changes and delivering results as a Lean sigma practitioner either as an external or internal consultant
  • Experience of facilitating group problem solving sessions facilitation

Skills For Specialist Business Improvement Resume

  • Project management experience including implementation of challenging projects
  • Leadership experience driving change of processes and behaviours and improving performance
  • Benefits tracking, ensuring that the agreed objectives and the actual outcomes are achieved and understood, and that lessons from experience are learned
  • Be regularly using insight to identify big opportunities to improve customer experience
  • Deliver programmes of work based on that insight to drive us to our goal of becoming best in class for customer experience

Skills For Director of Business Improvement Resume

  • Have built a strong network of contacts across our commercial, operational, marketing, transformation and software teams to make change happen
  • Demonstrable commercial acumen and experience of securing significant work
  • Leadership experience driving change of processes and behaviours to improve performance
  • Previous manufacturing experience in a recognised world class / lean enterprise
  • Experience in leading continuous improvement projects and activities

Skills For Business Improvement Execution Manager Resume

  • Experience in leading small teams & workshops
  • Experience in Production environment an advantage (Manufacturing supervision roles – min 2 years)
  • Good knowledge of tools and processes used in Group Trucks Purchasing
  • Good general knowledge in the DVP process and more specific knowledge of the purchasing part
  • Ensure systems are being used as designed, and there effectiveness
  • Engage with stakeholders to ensure our positioning within our own and our client’s organization are effective
  • Prioritize and track portfolio of Marketing & Sales strategic programs against long-term (18 quarter) milestones (aligned with CBM and CD growth forums)
  • Experience in mining or multi-disciplinary services environment
  • Experience of low volume, high value complex manufacturing

Skills For Business Improvement Specialist Resume

  • Someone from a background of a government organisation, experience measuring performance from a systems and process point of view would do well in this role
  • Subject matter expertise on opportunity discover, definition & delivery approach with a track record of leading self-sufficient teams with strong ROIs
  • Take overall ownership of “Customer Experience” pillar within CSI
  • Identify, own and drive improvement initiatives which have a direct impact on customer experience and satisfaction
  • Demonstrate Skanska’s successes, capability and maturity in Business Improvement and innovation to Clients
  • Demonstrate return on investment of business improvements through robust costed business cases
  • Client/External Supplier – Experience of third party Management
  • Experience in Diagnostics, Medical Device Industry and / or Life Sciences
  • Senior leadership roles at an organisational level or on major projects/programmes, and the ability to operate at a senior level with clients

Skills For Business Improvement Intern Resume

  • Industry experience within the infrastructure, utilities, construction, energy, or transportation sectors
  • Team management experience, through line management or project teams
  • Previous experience in leading projects and/or work teams is required
  • Demonstrated track record of productivity improvements including process design
  • Build effective partnerships with internal and external stakeholders
  • Valid driver’s license (EB or higher)
  • Highly effective communicator at all levels
  • Experience of process improvement and change management
  • Demonstrate innovation and creativity

List of Typical Responsibilities For a Business Improvement Resume


Responsibilities For Business Improvement Manager Resume

  • Leading the team to produce documentation, including presentations, proposals and recommendations to support business understanding and to facilitate decision making
  • Strong problem solving skills together with a high emotional quotient and strong interpersonal skills
  • Receive formal training which includes: full induction programme including all Health and Safety requirements and Good Manufacturing Procedures
  • Good track record of team-working with others towards achieving organisational objectives
  • Operational Experience – working and delivering into an Operations environment
  • Previous lean manufacturing Toyota Production System/Six Sigma experience would be an advantage but not essential
  • External or Internal audit experience with a large Telco or accounting firm

Responsibilities For Head of Business Improvement Resume

  • Experience in a technology and business implementation
  • An experienced process designer
  • Experience of project management methodologies for delivery change projects
  • Support development of strong project governance management across the delivery unit
  • Operate across multiple disciplines
  • Define the interface and reporting lines for an effective and transparent communication between business units

Responsibilities For Business Improvement Lead Resume

  • Strong capability to develop, coach & teach others
  • Facilitating and leading high value initiatives across multiple sites as well as assisting in developing the financial acumen of our leaders
  • Supporting and coaching others in delivering improvement opportunities
  • Reporting of performance on progress to sponsoring stakeholders
  • Engineering or commercial background

Responsibilities For DP Ns-business Improvement Specialist Resume

  • Engaging and enthusiastic
  • Effecting change with the process improvements identified
  • Working alongside the Contract Manager and Construction Manager
  • Working with the client around the KRA targets and subjectivity
  • Understanding of CSI and common improvement methodologies such as PDCA and DMAICR
  • Undertaking ad hoc KPI analysis, improvements and project work designed to identify opportunities to add business value
  • Facilitating and enabling communities of practice to identify and share improvement opportunities across the division and wider business
  • Manages scope and report out on project team progress by utilizing a forward planning and close monitoring

Responsibilities For Principal Business Improvement Resume

  • Review of successful and unsuccessful change projects gaining an understanding of lessons learned and embedding this into future change projects
  • Help drive a culture of continuous improvement by coaching, training and guiding teams in Lean principles
  • Advanced problem solving using Lean Principles to facilitate teams using root cause analysis
  • Responsible for the monitoring of all business areas key performance against failing processes
  • Deliver behavioural training and coaching,
  • Manage regional and country specific rollout and support (including existing region specific solutions)

Responsibilities For Specialist Business Improvement Resume

  • Lead & Support Practical Problem-Solving activities through data driven decision making
  • Initiate, facilitate and recommend improvements creatively solving problems and considering innovative solutions
  • As an expert, contribute to relevant reference and project teams (internal or cross-functional), helping improve existing processes, systems and tools
  • Basic knowledge working with/creating macros and databases
  • Stand back from the detail to expose new possibilities in a positive way by challenging assumptions and encouraging positive debate

Responsibilities For Director of Business Improvement Resume

  • An engineering or commercial background attained within a manufacturing or heavy industry environment
  • Creation of vision statements for change projects, and if required roadmaps for improvement creating a compelling reason for change
  • Creation of business cases showing the current cost of failure, the implementation costs and the savings to be realised (including ROI)
  • Exposure to Maintenance productivity improvement projects – preferably working in heavy industry – mining and/or rail sectors
  • Capable of understanding the strategic vision and direction and aligning the business to deliver
  • A trusted advisor providing assistance and coaching to project teams to meet their scope and project timeframe
  • Lead advocate of FLITE training and PIT forums – making it stick
  • Proficient in managing and implementing CSI initiatives throughout their lifecycle

Responsibilities For Business Improvement Execution Manager Resume

  • Drive business improvement projects across the sites and sit on the digital transformation council representing Balazs
  • Utilize data to establish improvement project deck and ensure projects are being worked across all entities and functions
  • Knowledge and exposure to business process mapping and data analytics such as SPC
  • Assist in evaluating improvement ideas submitted by employees in the Siemens Idea Management system and assign to responsible personnel for review
  • Deliver Work Group based training in Lean foundation tools & techniques (Workplace organisation, 5S, Standard work etc)
  • Complete process time studies for the assembly processes to create the correct work sequence and optimize the balancing of the assembly process
  • Actively working with employees, leaders, customers and other stakeholders to understand, measure, implement and changes to processes, roles and operations
  • Develop and own training material in your area, act as trainer for the line organization as needed

Responsibilities For Business Improvement Specialist Resume

  • Promote global processes and tools usage, supporting process compliance on a global level
  • Contribute (lead or participate) to the Purchasing Business Plan activities
  • Represent Business Office & IT towards Purchasing line organization, and be the link for feedback, ideas, best practices, issues and questions
  • Coach and facilitate groups as for lean concepts, principles, tools and techniques according to the Lean Plan etc
  • Basic knowledge working with Microsoft Visio
  • Remain focused, composed, and optimistic in demanding situations and bounces back from failures or disappointments
  • Work with the location line management to deploy the locations strategic lean manufacturing improvement plan

Responsibilities For Business Improvement Intern Resume

  • Tertiary education qualifications in Engineering or related discipline would be well regarded
  • Passionate about people and getting the best results for our individual’s performance and investment at ASOS, as well as our customers
  • Passion for improving business and operational processes that can drive significant cost savings and or growth opportunities for the company
  • Previous work on putting together business cases and project management
  • Support the integration of all BU of Services and sharing best practices

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