Business Change Resume Sample

21 votes
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Chris Kohler
8729 Shawna Club,  San Francisco, CA
+1 (555) 818 2511

Work Experience

Business Change Director
09/2017 - PRESENT
Boston, MA
  • Education or Experience in project management or delivery, an advantage
  • Experience in a similar strategic change role
  • Analyzes gaps in the current processes and practices and builds support for business change throughout the business unit
  • Managing mid to large-scale change/project initiatives including knowledge of planning models and methodology, project management and change management experience (strategic and execution)
  • Assists in identifying potential issues, project charge,and scope
  • Leads efforts to identify best practices; identifies impacted parties, business partners, and resources required
  • Develops and designs processes and systems that support business need
  • Proven experience in successfully developing and managing projects with fairly significant operating budgets and knowledge of process redesign required
Business Change Branch Rebuild
11/2010 - 04/2017
New York, NY
  • Excellent written and oral communication and PC skills required
  • Analytical, planning, and organizational skills required
  • Excellent verbal and written communication skills and attention to detail are imperatives
  • Work with Business Managers, Business Control Officer, CIB Technology & Operations and Front Office teams to provide Change Management and Control
  • Business reporting responsibility
  • Assist with technology stakeholders to ensure the highest level of service from all disciplines on behalf of the supported line of business
  • Liaise and engage with various internal Stakeholders to secure their respective supporting the implementation of transformation initiative’s influence wider team individuals to deliver transformation initiative’s and keep to the agreed timelines and commitments
  • Create and maintain internal and external engagement on a project’s objectives and outcomes
Business Change Management
08/2005 - 10/2010
Chicago, IL
  • Deliver business improvement (e.g. reduced cost, working capital or improved GMS performance) prior to deployment by simplifying and standardising ways of working e.g. changing ways of working to enable the removal of customizations or standardizing ways of working to align with future business processes
  • Address identified impacts of business change prior to deployment including data standardization, staff capability building to operate the new template and enhancing change management capability
  • Plan to sustain and continuously improve performance after deployment
  • As part of this plan drives change actions relating to the overall cultural and behavioural
  • Changes required as well as specific business process changes
  • Assesses change readiness reviewing the governance processes to ensure that site business change plan is comprehensive and aligned to the overall site targets and standards
  • Escalates any proposed localizations / deviations from standards/ refinements to standards through Site Implementation Manager to the Core Business Change Lead
  • Facilitate the site business readiness assessments and deployment readiness assessments incorporating go/no-go criteria
  • Establishes and drives a performance management framework to ensure that the site delivers to the agreed schedule and the programme delivers the desired improvement in outcome measures


Missouri Baptist University
2000 - 2004
Master's Degree in Business

Professional Skills

  • Excellent skills and experience with managing stakeholders – including both inside and outside IT
  • Strong communication and articulation skills
  • Strong personal presence, combined with compelling and professional presentation, interpersonal, and communication skills
  • Experience of working in financial services industry and strong awareness and understanding of regulatory issues such as TCF, compliance, data protection, etc
  • Advanced writing and PowerPoint skills required
  • Technical skills such as SQL Server, Oracle and System Conversion are required
  • Experience of training or facilitation experience

How to write Business Change Resume

Business Change role is responsible for reporting, powerpoint, excel, architecture, finance, training, integration, procurement, oncology, analysis.
To write great resume for business change job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Change Resume

The section contact information is important in your business change resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Change Resume

The section work experience is an essential part of your business change resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business change responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business change position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Change resume experience can include:

  • Strategic and tactical communication skills holding the customer at the heart of the plan
  • Strong understanding of controls and dedicated to continuously improving processes
  • A very good understanding of how people go through change
  • Work with team leaders to ensure priorities are on track
  • Facilitate work across dental teams to ensure gaps are addressed and priorities met
  • Capture, facilitate, prioritize and report on process improvement ideas with input from key dental Operations stakeholders

Education on a Business Change Resume

Make sure to make education a priority on your business change resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business change experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Change Resume

When listing skills on your business change resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business change skills:

  • Working knowledge and experience of National Accounts business
  • Experience managing or coordinating vendor training
  • Experience of working in a business change role preferably involving IT system replacement
  • Experience of working in a fast moving project environment
  • Confidence and ability to approach people to gain information - experience of working with a range of stakeholders, including senior Executives
  • Experience of working in a change role within a large-scale transformation programme

List of Typical Experience For a Business Change Resume


Experience For Business Change Director Resume

  • Previous experience engaging with and leading stakeholders through structural, procedural, technology and cultural change
  • Manage multiple competing priorities and work under tight deadlines
  • Project management and change management experience (strategic and execution) including
  • Strong healthcare industry and care delivery insight
  • Experience with Excel, Access, Word and PowerPoint required

Experience For Business Change Specialist Resume

  • Leading of the change management activities for customer engagements
  • Move quickly, absorbing, processing and synthesizing information while simultaneously completing deliverables
  • Managing mid to large-scale change/project initiatives including knowledge of planning models and methodology
  • Personal leadership qualities, including an ability to manage people, drive change, and accomplish challenging goals by working with others
  • Responsible for management of EUC’s ( End User Computing ) across Funds Operations whilst strategic solutions are being explored, tracked or implemented
  • Quickly ascertain and articulate the value of complex, lengthy information for a variety of audiences, translating it into visually compelling presentations
  • Assists the RVP and Managing Medical Director in operationalizing contracts with providers in risk arrangements ( shared savings partners)

Experience For Business Change Branch Rebuild Resume

  • Facilitate development of staffing forecasts and implementation planning across teams
  • Central point of contact for 2nd level approvals and escalations for 3rd party application onboarding for Leavers/Joiners/Transfers
  • Work with team leaders to ensure corrective action plans have been implemented and achieving needed results
  • Process Mapping support for projects that impact dental, as needed
  • Expertise on efficient requirements processes and best practices for conducting requirements analysis for large, complex organizations
  • In communications, marketing or public relations role

Experience For Head Of Business Change & Control Resume

  • Lead and inspire ‘tiger teams’ to drive buy-in and adoption
  • Ensure all plans work well and fit into ARM’s unique culture by understanding the audience, people profiles and by ensuring alignment with ARM’s central Organisational Experiences team
  • Collaborative approach and attitude – great ability to work with colleagues in many different roles to move programmes forward. Take this approach into the engagement plan by ensuring activities are collaborative and make people feel listened to and like they’re leading the change
  • Has held senior roles in change programmes in previous companies and understands what works. Apply that experience to how ARM operates in our own unique culture
  • Able to work in complex, fast paced, fast changing conditions
  • Identification and application of a structured methodology to drive through business change activities
  • Support to communication activities across the customer engagement
  • Proposal / bid work

Experience For Business Change & Control Manager Resume

  • Any Job Offer is Contingent on Programme Award
  • The ability to articulate message to a variety of audiences
  • Communications strategy execution, including presentations, key messages, discussion guides, storyline development, videos, white papers, annual reports and more
  • Partnership with Human Resources to drive communications activity around organizational structure and changes, performance management activities and other ad-hoc needs
  • Management of internal relationships with Corporate Communications to ensure alignment with corporate objectives, practices and plans, and to provide information for awareness and use in media relations activity
  • Grasp and communicate the vision or strategic direction
  • Rapidly earn the trust of senior executives, peers and colleagues
  • Be both a self-starter and follow direction to achieve desired results

Experience For Expert Subject Matter Business Change Resume

  • Work with local and global BCM management to develop and maintain a process BCM Access Analysts to act as CIB’s representative for 2nd level approvals for 3rd part applications
  • Create deliverables in accordance with the change management plan
  • Coordinate efforts with other specialists and business project leads
  • Able to work across groups and possess strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly including handling of challenging conversations with business stakeholders
  • Process & review data efficiently in compliance with the procedures (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
  • Exhibit Leadership and People management with desire to oversee the development of team members and the team
  • Effectively handle escalations and find appropriate resolutions; in addition to BAU activities, is able to take up additional projects and effectively lead them to completion

Experience For Business Change Management Resume

  • Partner with PMs, BAs, Technical Leads, Testing Leads, Architects, Business Owners, Operational Leads and Business SME’s to complete work needed for assigned work stream
  • Serves as liaison between medical management organization (UM, CM, and Medical Directors) and product development and shared service areas
  • Supports the implementation of pilots and process redesign with shared savings partners
  • Oversees and monitors selected projects with external healthcare partners
  • Facilitate the development, submission and monthly/quarterly review of Dental Operations Performance dashboards. This requires working with team leaders to organize the work, meeting set up and facilitation etc
  • Business Process Owner reporting
  • Dental Operations key initiatives

Experience For Programme Director Business Change Resume

  • Dental Operations Budget oversight
  • Facilitate the development of annual budget submissions
  • Manage position control process across operations teams
  • Facilitate the review and discussion of monthly budget results and corrective action plan
  • Lead Operations Innovation Plan to drive improvements across the Dental Ops Org that generate increased capacity and quality
  • Monitor and report on progress of project and ad hoc work
  • Analysis experience of mid to large-scale project initiatives or any combination of education and experience, which would provide an equivalent background
  • Successfully control change and communicate to relevant stakeholders

Experience For Business Change Leader, Change Energy Resume

  • Possess the analytical skills to create a shared vision of business needs to achieve goals, and provide business stakeholders with analysis to make informed decisions
  • Expert in Rational Team Concert (RTC), Rational Doors Next Generation (RDNG), and JIRA tools
  • Process improvement, business change or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
  • Experience with large-scale, cross-functional change efforts
  • Proficient with MS Excel and PowerPoint required

Experience For Business Change Executive Resume

  • Medical/Specialty drug experience is required
  • Direct experience with IT methodologies, such as Agile, and management systems, such as Jira, SSCRs, etc, required
  • Stakeholder analysis (Readiness Assessment) - preliminary deliverable already available
  • At-a-Glance presentation (project overview)
  • Development of business requirements and analysis and be assigned to directly support a business unit and ensures activities are aligned with corporate strategy

List of Typical Skills For a Business Change Resume


Skills For Business Change Director Resume

  • Effective communications skills, including writing, development of visuals and delivering presentations
  • Process improvement background and facilitation; analytical skills (data analysis, reporting and finance) and communication
  • Intermediate or above Microsoft Excel and PowerPoint skills required
  • Experience of using business change management methodologies (e.g. BCM, ADP) to drive significant change programmes
  • Knowledge of OE Lean Foundation tools and experience of applying to transform a business
  • Leads the business requirement development and prioritization partnering with various business units
  • Experience and understanding of healthcare business and delivery
  • Previous experience collaborating with product management/product development teams
  • Experience in supporting cost of care initiatives

Skills For Business Change Specialist Resume

  • Depth of knowledge and experience in GMS operations, acquired through leadership roles
  • Experience of major IT system deployments at sites e.g. MERPS
  • Strong knowledge of banking business processes - front to back
  • Effective communicator comfortable interacting with Senior Management (MD)
  • Experience working on large scope projects which demand the efforts of multiple business analysts
  • Previous experience working with management to lead processes and systems redesign

Skills For Business Change Branch Rebuild Resume

  • Proven track record of working independently on high risk initiatives
  • Good collateral management knowledge
  • Project management and change management experience (strategic and execution)
  • Medicaid and/or Managed Care experience required
  • Experience measuring program results and return on investment

Skills For Head Of Business Change & Control Resume

  • Experience with learning management systems
  • HEDIS operation or similar experience required
  • Experience as HEDIS audit support lead or 5 years active role in HEDIS audit support are required
  • Process design or redesignexperience with Six Sigma Black Belt or other process design certification
  • Solid understanding of people change management theory
  • Prioritise, manage time and tasks independently
  • Postgraduate qualifications relevant to the management of change, together with relevant business experience
  • Extensive experience in change management principles, methodologies and tools
  • Working with team leaders, facilitate business process improvement processes applying six sigma tools and approaches, including

Skills For Business Change & Control Manager Resume

  • Utilising your networks and engage with the broader business change community, to build momentum and understanding around business change activities
  • Working collaboratively with Finance to ensure there is independent and transparent allocation and reporting of business investment and benefits realisation
  • Working with programme teams to integrate change management activities into the overall project plan
  • Facilitating workshops and meetings
  • Tracking progress against plans
  • Working with project managers to manage risks, issues and dependencies
  • Supporting the definition and realisation of detailed business requirements through collaboration with IS, the business and third parties
  • Mentoring team and operations associates on process improvement tools and methods

Skills For Expert Subject Matter Business Change Resume

  • Training plan - coordinate with vendor responsible for training delivery
  • Training materials - review and input with vendor responsible for training delivery
  • Intake and manage Process mapping requests and coordinate work with Process Improvement Coordinator, including capacity planning
  • Assessment of the change impact including conducting impact assessment, assessing change readiness and identification of key stakeholders
  • Manages West Region Specialty Sales budget, including, but not limited to, working with finance to ensure proper headcount in each cost center

Skills For Business Change Management Resume

  • Practical examples of translating change impacts into workable change plans and delivering those change plans to achieve organisational readiness
  • Ensure strict alignment to Industry Leading Communication Strategy, including
  • Exploit a wider network of change champions to bring fresh perspective to ARM’s ways of working and approach to change
  • Assist in the development of transition plans that address the needs of end users during the transition to the new ways of working
  • Create change management strategy and plan including training, communications
  • Identify and manage differing reactions to change
  • Identifies role and organizational changes resulting from the impact of change analysis

Skills For Programme Director Business Change Resume

  • Support to training activities across the customer engagement
  • Central point of contact for processing annual application entitlement recertification's for all 3rd party applications
  • Follow up on all escalations stemming from access matrices and liaise with matrices points-of-contact to resolve questions around approvals
  • Consult with project management office (PMO) and provide weekly updates, including risks, concerns and accomplishments
  • EY leadership across functions, service lines and geographies

Skills For Business Change Leader, Change Energy Resume

  • Engagement project teams around the world
  • Business Enablement functions and leadership
  • Global Program Execution Services team and leadership
  • Knowledge of MRP systems gained through either a site or functional role
  • Consulting skills - Interpersonal skills that are capable of building relationships across different stakeholder and functional groups, capturing and aligning inputs from these groups then driving them to an agreed direction
  • Partners with West Region RVP of Specialty Sales and East Region counterparts to identify strategies and tactics to meet or exceed annual sales and membership goals

Skills For Business Change Executive Resume

  • Leads the project prioritization and scheduling of activities for the West Region Specialty Sales Team
  • Conducts cost/benefit analyses on proposed initiatives and other requests from the sales/ account management teams
  • Identifies potential issues, project change, and scope data for those initiatives
  • Builds support for business changes
  • Ensures changes have been communicated and adopted
  • Partners with West Region RVP of Specialty Sales to set annual goals, and communicate them to sales/account management team, as well as medical sales/account management team partners
  • Partners with reporting teams to develop reports to measure sales/ account management team performance against annual goals, as well as identify top prospects for upselling/ cross-selling initiatives
  • Ensures “cleanliness” of data in CRM system by partnering with sales support teams to conduct clean-ups as needed

List of Typical Responsibilities For a Business Change Resume


Responsibilities For Business Change Director Resume

  • Strong entrepreneurial mindset, including comfort with ambiguity, willingness to iterate, and ability to take initiative
  • Business judgment and maturity, including the ability to develop a 'big picture' view
  • Identifies potential issues; leads efforts to identify best practices
  • Supports the identification of impacted parties, business partners, and resources required
  • Provides domain expertise to the business areas in project activities
  • Previous experience in successful delivery of large scale organisational change, particularly on transition programmes involving changes to people, processes, IT, behaviour and culture
  • Strong problem solving and analytic skill-set, including ability to develop qualitative and quantitative frameworks and conduct independent analyses that drive to thoughtful insights and conclusions

Responsibilities For Business Change Specialist Resume

  • Influence the direction of the projects to ensure a common vision is achieved
  • Support and engage senior leaders (both in the customer side and internally)
  • Consult and coach customer and internal project teams
  • Identify, analyse and mitigate potential risks to adoption
  • Subject matter expertise in at least one of the LDO disciplines strongly encouraged: Trade Capture, Client Service, Margin Services / Cash, and Control / Reconciliations
  • Demonstrable interaction with Product Control, Financial Accounting and Credit Risk Monitoring
  • Comfortable with using GMI/Clearvision

Responsibilities For Business Change Branch Rebuild Resume

  • Effective communication skills and the ability to articulate complex issues and concepts in a clear fashion, particularly in terms of written and interpersonal communication skills
  • Demonstrable interaction with IT, Project teams, Finance and Credit Risk Monitoring
  • Interact and influence business managers across Operations
  • Be extremely detail-oriented
  • Manage impacted stakeholders
  • Employee engagement survey

Responsibilities For Head Of Business Change & Control Resume

  • Monthly Operations report
  • Balanced score card
  • Communications and interactions that drive engagement of some external stakeholders through conferences and speaking engagements, and industry and executive awards, including identification of opportunities, drafting abstracts and entries, managing relationships with conference or award organizations, developing materials for speaking engagements and managing legal and other reviews

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