Bursar Resume Sample

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Andreanne Schaefer
664 Spencer Bridge,  Philadelphia, PA
+1 (555) 648 7808

Work Experience

Associate Bursar
01/2018 - PRESENT
Philadelphia, PA
  • Oversee and supervise the cashiering functions of the Office. Act as backup to the Cashier
  • Have decision making responsibilities regarding outstanding student balances and authorized to negotiate promissory notes within the guidelines of office policy
  • Clear students for registration upon receipt of payment or securing satisfactory arrangements to resolve tuition account
  • Receive extenuating circumstances tuition appeals and make appropriate decision utilizing available data while drawing on office policy
  • Management of student account payments. Assist the Bursar in the generation of electronic bills from student accounts receivable system for all populations
  • Communicates verbally and in writing with parents/students regarding payment of bills
  • Manage reporting on account collections
08/2011 - 08/2017
Phoenix, AZ
  • Manage functional personnel in alignment with department and campus-wide goals/objectives in order to promote maximum staff member benefit and effectiveness as well as overall functional productivity
  • Maintain functional efficiency and productivity by developing, implementing, and coordinating policies and procedures
  • Foster and support a conducive consultant/client environment, providing business unit and campus representatives with assessment, training, and advisement in functional area
  • Monitor, review, and evaluate ongoing functional programs and controls, assessing needs and facilitating improvements
  • Manage the Campus Cashier's Office
  • Responsible for the management of the College's billing and accounts receivable functions. Provide direct oversight of student and non-student billing, receipt and recording of payments, third-party billing, collections, and internal student loan program
  • Oversee the student refund process to ensure compliance with Title IV regulations and College policy
  • Responsible for developing and fostering a customer service oriented team environment. Serve as next level of contact for students and parents with non-routine issues, unusual, or extraordinary circumstances that are not able to be resolved by the Bursar's Office staff. Manage all areas of communications from the Bursar's Office, including electronic and published materials
  • Oversees accurate and timely financial reporting and reconciliation activities as they pertain to the Bursar's Office functions, including student tax reporting (1098-T); monthly account reconciliations; preparation of audit work-papers; and other reporting as required
Assistant Bursar
02/2009 - 07/2011
Philadelphia, PA
  • Process write-off’s as needed
  • Monthly run of aging report and billing active and inactive students
  • Management of student account refunds especially Federal TIV refunds. Prepares refund payments to parents and students
  • Management and reconciliation of Multiple Year Payment Plan
  • Manage upload of fees for taxable scholarships, gym equipment/dorm damages/fines…etc
  • Responsible for retiree monthly billing and calls
  • Responsible for 1098-T Data Collection, maintenance, reconciliation and reporting
  • Work with Bursar to develop procedures/policies for improved efficiency and customer service
  • Management/reconciliation of Nelnet Payment plans. Serve as contact person for Enterprise Payment Plan and student insurance agency


University of the South - Sewanee
2003 - 2008
Bachelor's Degree in Business

Professional Skills

  • Excellent organizational, problem-solving, time management, and prioritization skills
  • Experience leading a diverse staff and working with an enrollment team with proven management skills within a collaborative environment
  • Strong organizational skills, detail-oriented and capable of self-managing and multi-tasking in a fast-paced, demanding environment
  • Strong communication skills. Ability to discuss both aid or full pay concerns with student/ parent
  • Good interpersonal skills with a strong customer service focus
  • Strong computing skills including use of Microsoft Office and query tools (e.g. Cognos)
  • Demonstrated active listening, conflict management, and partnering (networks and alliances) skills

How to write Bursar Resume

Bursar role is responsible for customer, finance, securities, training, database, design, research, insurance, government, software.
To write great resume for bursar job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bursar Resume

The section contact information is important in your bursar resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bursar Resume

The section work experience is an essential part of your bursar resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bursar responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bursar position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Bursar resume experience can include:

  • Excellent administrative, oral, written and interpersonal skills
  • Works effectively with other University offices to resolve difficult situations involving student/customer accounts and staff problems, inquires and concerns
  • Experience in process re-engineering, developing policy, and implementing new strategies and procedures
  • Five years work experience in accounting, accounts receivable, banking, or customer service
  • Three years' experience in accounting, accounts receivable, banking or administrative customer service
  • Five or more years related experience and/or training

Education on a Bursar Resume

Make sure to make education a priority on your bursar resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bursar experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bursar Resume

When listing skills on your bursar resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical bursar skills:

  • Strong financial counseling, accounting, analytical and technical skills
  • Good analytical/troubleshooting skills to resolve technical input/output problems
  • Management/supervisory skills such as training, disciplining and delegating are necessary
  • Six to seven years experience in management, accounts receivable, banking, or customer service with a proven track record of increasing responsibility
  • Experience with ERP systems for student finance and experience utilizing technology to improve business processes
  • 2) Five years of related experience in student finance including related supervisory experience

List of Typical Experience For a Bursar Resume


Experience For Associate Bursar Resume

  • Partner with Enrollment Management colleagues, to improve, enhance and streamline the student experience between the Office of the Bursar, Registrar and Financial Aid; recommend student finance policies and procedures which align and support strategic priorities, while maintaining responsible fiscal management;
  • Allocate office supplies expense to department and post cost allocation to Corporate Accounting for booking
  • Coordinates and assist with responding to audit requests in the Bursar operations
  • Ensure daily functions such as online payments, refunding, customer service contacts and financial feeds are completed in a timely manner
  • Serves as main contact with students, faculty and staff regarding bursar questions and issues either in person or on the phone

Experience For Assistant Bursar Resume

  • Researches and resolves missing financial aid refund checks and stale dated refund checks
  • Responsible for processing all official transcript requests
  • Serves as back up in completing daily deposit
  • Troubleshoot registration and bursar issues related to UC’s on-line registration/payment process, participate in upgrade design and test fixes
  • Oversees all facets of the daily operations of the Accounts Receivable function for student accounts ensuring compliance with Federal and State laws and regulations; and in adherence to College policy
  • Collaborates with the Office of Student Services to ensure high quality customer (students') experience
  • Tracks, collects, and records College revenue generated by tuition and fees, including student and third-party payments, as well as institutional and federal financial aid
  • Directs all student billing, ensuring accuracy of student charges and performing adjustments as required by federal and institutional policy. Oversees billing communications sent to students and third- party payers
  • Directs the operation of student accounts and third-party agreements, including billings, charges, collections, electronic data transfers to and from third parties and other departments, accuracy of the student A/R system, and compliance with government regulations

Experience For Bursar Clerk V Resume

  • Provides direction and leadership in financial management, fiscal policies, and standard accounting procedures. Works in partnership with Student Financial Aid and the Registrar to ensure compliance with mandated financial aid regulations and policies
  • Manages institutional student loan portfolio in coordination with third-party servicers and collection agencies
  • Creates, updates, and maintains policies and procedures for Student Account Services department, implementing and administering changes as required to accommodate changes in regulations and College policies and initiatives
  • Maintains and updates billing tables and special section billed courses within CAMS database. Works collaboratively with the education division to ensure billing courses are created accurately and charges are input in a timely manner. Creates associated special billing reports for finance/administration to assist with department budgets
  • Prepares and distributes all year-end IRS mandated statements on a timely basis including 1098Ts
  • Works with students to resolves problems and questions regarding charges, billing, payment arrangements and any other student account related matters. Oversees staff contact and initiates the settling of student account balances
  • Plans and manages departmental workflow and approves master calendars for Student Accounts Services. Monitors internal control procedures within areas of responsibility, and recommends changes to strengthen internal control
  • Demonstrated expertise in applying generally accepted accounting principles to not-for-profit entities

Experience For Director of Student Financial Services Bursar Resume

  • Proficiency in Microsoft Office applications required; CAMS and/or SAP software experience desired but not required
  • Knowledge of federal and state regulations pertaining to the administration of student account activities in a higher education environment
  • Knowledge of fiscal controls related to the safeguarding of institutional funds
  • At least two years at an institution of higher education in Student Accounts Services or Student Financial Aid
  • Responsible for the supervision of staff and daily operations for the Student A/R and IT Operations
  • Manages and maintains established controls to assure the accuracy of student billing, commercial invoicing, refunds, tuition waivers, tuition setup, third party contracts, account processing, etc…
  • Coordinate, supervise, and assist with software upgrade testing and develop/revise departmental user documentation
  • Coordinates and assist with registration setup and modifications
  • Responsible for assisting in the organization, development and evaluation of system related policies, procedures and processes for systems used by the Bursar and OneCard Offices including interactions relevant to outside vendor systems such as ECSI, Cybersource, and eAccounts

Experience For Assistant Director UC Bursar & Registration Operations Resume

  • Troubleshoot and research system account output anomalies and process and/or recommend necessary corrections
  • Assembles data and prepares administrative reports as needed
  • Identify and recommend system and procedural/policy changes that are in compliance with university, state, and federal polices and rules to improve efficiency
  • Participate in the reconciliation of the Bursar’s Office records with those of the Controller’s Office to ensure complete agreement of billing, receipts, disbursements and outstanding receivable records
  • Together with the Controller’s Office, help maintain accuracy in University’s accounting records
  • Prepare and constantly update the Bursar’s Office Procedures Manual

Experience For Assoc Bursar Resume

  • Participate in the maintenance of accurate financial records so as to facilitate information flow between the Bursar’s Office and the Controller’s, Enrollment Management and other offices through the University, ensure coordination of functions with related offices
  • Meet with Academic personnel, Registrar personnel, etc. to create improvements to existing programs or to assist in the development of new processes and procedures related to new program or initiatives
  • Committees: Administrative IT Committee, Steering, Billing Team, YEPS, Calendar
  • Coordinate student notices regarding health insurance requirement
  • Work with UNIT on reports that exceed the capabilities of provided report writing tools
  • Charge students who do not provide proof of insurance by the annual due date
  • Handle all in-semester issues that arise with our insurance provider
  • Work with UNIT on any technical issues that arise
  • Responsible for developing, updating, and monitoring internal controls related to disbursements, to ensure that University funds are safeguarded and handled in a manner consistent with University policies and applicable laws and regulatory requirements

Experience For Director, UC Bursar / Registration Operations Resume

  • Train on Bursar’s responsibilities in order to be able to efficiently operate the department
  • Be able to work with the annual audit team to provide requested information in a timely manner
  • Be able to perform monthly and year-end close processes when necessary
  • Represent Bursar’s Office on various committees when necessary
  • Processes payments received in the mail to student accounts in Banner
  • Processes all Electronic Fund Transfer (EFT) journal vouchers
  • Completes AX Exception report monthly
  • Reconcile and prepare deposit for daily sales for program revenue and student activities
  • Maintains BankMobile relationships with both students and Ivy Tech by ensuring accurate records are sent between the two entities, refunds are handled properly and issues are resolved

Experience For Registrar / Bursar for the Law School Resume

  • Responsible for managing the compliance, collections and accounting of the Federal Perkins Loan and College Loan programs
  • Responsible for calling campaigns on behalf of the Bursar and the campus
  • Serves as the lead contact to the IT department for Accounts Receivable/ Business Office related programming requests
  • Provides training to campus Student Services employees for registration functions
  • Performs general accounts receivable invoicing and collections
  • Provide leadership for all using the student information and accounts receivable system
  • Responsible for coordinating cash requests from the Department of Education
  • Covers Reception when the Receptionist is at lunch or out of the office

Experience For Account Clerk, Bursar s Office Resume

  • Hire, develop and train the accounts receivable/business office staff
  • Reconciles both general and student aged accounts to general ledger on a monthly basis
  • Reconciles ACH account to general ledger on a monthly basis
  • Reconciles Internet account to general ledger on a monthly basis
  • Reconciles the A/R Other account on a monthly basis
  • Serves as the lead contact for the campus Student Services departments for A/R and Business Office issues
  • Monitors performance of outside collection agencies
  • Coordinates write-off, collection, and other student account receivable / business office policies and procedures among locations

Experience For Associate Bursar for Systems & Programs Resume

  • Prepares schedules related to year-end audits
  • Coordinates and maintains all procedures and systems related to business office and A/R functions
  • Understand and abide by all external and internal regulations and policies associated within Accounts Receivable or other role specific regulations
  • Manage current and past due tuition accounts, with the objective of assisting students in maintaining their enrollment while supporting the fiscal objectives of the College
  • Build and maintain adequate safeguards and controls in the billing and collection of student fees
  • Manage the review of delinquent loans and the decision making process regarding collections and the assignment of these loans to the federal government when appropriate
  • Select and work with outside collection agencies concerning account and loan placements

List of Typical Skills For a Bursar Resume


Skills For Associate Bursar Resume

  • Demonstrated ability to act effectively and in a timely manner; making well-informed, effective and timely decisions
  • Demonstrated organizational skills, balancing workload in multi-task and multi-deadline environment with proper perspective when emergencies arise
  • Related experience in higher education with PeopleSoft user end or applicable systems driven technological experience
  • Proven ability to organize and plan work to maximize effectiveness
  • Seven years of accounting and managerial experience, including staff supervision and development,
  • Strong analytical abilities including the ability to communicate technical analysis to management
  • Assure department provides excellent support and customer service to constituents

Skills For Assistant Bursar Resume

  • Operative experience with personal computers, Microsoft Office products is necessary
  • Experience in customer service and leveraging information technology
  • Evidence of the ability to develop and communicate ad-hoc analysis on a variety of data elements and issues
  • Demonstrated ability to persuade others, build consensus through give and take, and gain cooperation with others to obtain information and accomplish goals
  • Sungard Banner student system/TouchNet eCommerce experience
  • Experience with Banner student system/TouchNet Ecommerce system
  • Supervise Assistant Bursar and Cashier, including hiring, evaluating and training
  • Ensure charge assessment and billing is being completed according to the established schedule
  • Responsible for reconciling daily cash drawer to Banner cashier report and correcting any discrepancies before closing out in Banner

Skills For Bursar Clerk V Resume

  • 3) Knowledge of word processing, spreadsheet, and database applications. 4) Knowledge of cash handling
  • Work with UNIT on coordinating testing for all IT upgrades or new IT initiatives
  • Responsible for approving Student Computer Requests and maintaining notes in SPACMNT
  • Responsible for monitoring manual receipts and entering into spreadsheet log
  • Inputs academic advising appointments for students into Ivy Advising
  • Be responsible for configuration of student systems in order to assure generation of appropriate accounting entries for post to general ledger accounts
  • Oversee the assessment and collection of tuition and fees, housing, and disbursement of financial aid
  • Approves all credit-balance payments issued to students; works with the AP and Treasury departments to ensure accurate and timely processing

Skills For Director of Student Financial Services Bursar Resume

  • Communicate with parents as needed in relation to payment questions, concerns or issues
  • Manage complex, multiple, concurrent projects and related activities
  • Be responsible for general supervisory management of operational processes within the Bursar's Office
  • Supervise the coordination, control, assignment, and preparation of adjustments to student invoices and the disbursement of financial aid (paper check or EFT) to students and parents within federal regulations
  • Review and comment on proposed federal regulations as they impact the Bursar's Office

Skills For Assistant Director UC Bursar & Registration Operations Resume

  • Provide for internal controls and follow up for internal collection processes to mitigate receivable delinquency
  • Be responsible for eCommerce software configuration and administration of student fee payment plans
  • Be responsible for all aspects of the Bursar's Office
  • Direct the operational, financial, and personnel activities for this office
  • Be responsible for process and system integrity for all aspects related to these activities
  • Oversee implementation of new credit card merchant setups and related software/hardware components
  • Serve as liaison with Office of Treasury Operations at Purdue for Payment Card Industry Data Security Standards Compliancy and ensure the University operations are annually certified with these standards
  • Maintain integrity of the student fee and financial aid supporting ledgers
  • Recommend, implement, monitor and manage student financial policies, procedures and internal controls for the University

Skills For Assoc Bursar Resume

  • Act as a resource to management for questions related to student fees, financial aid and related processes
  • Utilize and leverage technology to streamline processes while maintaining the integrity of the student fee and financial aid processes and related financial data
  • Good oral and written communication skills and ability to effectively communicate with staff and all levels of management within the department and throughout the university
  • Knowledge of all systems and operations used within the Office of the Bursar and OneCard Office
  • Train and oversee activities of staff members
  • Experience with database recordkeeping systems. SAB utilizes Blackbaud’s Financial Edge and Education Edge, and plans to implement TADS student billing system
  • Microsoft Office with a strong understanding of Excel
  • Experience with relational databases and report writing
  • Evidence of the ability to interpret and analyze financial data from accounting and student information systems

Skills For Director, UC Bursar / Registration Operations Resume

  • Knowledge of federal disbursement, refund, and cash-handling rules
  • Adapt to various computer information systems and changing technology
  • Knowledge of Banner student account, financial aid and general ledger areas
  • Knowledge of federal loan regulations, as well as institutional loan policies and practices
  • Hyperion Workspace proficiency/Microsoft Office proficiency
  • Four years of experience in business administration or in the management of a large office staff, two years of which were in an administrative or supervisory capacity
  • Experience dealing with the collection and disbursement of funds required, preferably in a college setting
  • Knowledge of higher education administration or comparable Accounts Receivable/Cash operation

Skills For Registrar / Bursar for the Law School Resume

  • Math/figure aptitude with detail given to accuracy
  • Basic office software and standard office equipment
  • Knowledge of federal and state financial aid regulations, and university financial policies and procedures
  • Expertise in student information systems, preferably Oracle (Peoplesoft) and other related payment systems (CASHnet, etc)
  • At least seven (7) years of management experience in Accounts Receivable and/or Student Account Management, preferably in higher education sector in Bursar, Student Financial Services or Financial Aid divisions

Skills For Account Clerk, Bursar s Office Resume

  • Demonstrated ability to clearly communicate, verbally and in writing, with courtesy, sensitivity and respect and as appropriate for the needs and feelings of different people in different situations
  • Demonstrated continual learning attitude and self-development
  • Five years' relevant experience with increasing levels of management responsibility
  • Demonstrated customer service focus and ability to maintain resilience and creativity
  • Demonstrated ability to provide directions, information, and answers accurately, professionally, tactfully and in a timely manner

Skills For Associate Bursar for Systems & Programs Resume

  • Demonstrated ability to deal openly and constructively with shortfalls and problems in service delivery
  • Assist Bursar/Director in the maintenance and preparation of the PeopleSoft student billing application
  • Assist Bursar/Director with the purchase/management/reconciliation and reporting of foreign currency for the Study Abroad program
  • Demonstrated development of new insights into situations, questioning conventional approaches, and encouraging, designing and implementing new or cutting edge ways of working on programs/processes
  • Demonstrated self-starter (proactive) openness to change and new information, ability to adapt rapidly to new information, changing conditions or unexpected obstacles, and ability to inspire and foster team commitment, spirit, pride and trust while leveraging diversity
  • Demonstrated accountability, problem solving, decisiveness, influencing and negotiation

List of Typical Responsibilities For a Bursar Resume


Responsibilities For Associate Bursar Resume

  • 8) Have effective leadership and customer service skills
  • Work requires effective communication skills, both oral and written
  • Demonstrated behavior in an honest, fair and ethical manner, showing consistency in words and actions
  • Demonstrated reliability and honesty in establishing relationships
  • Maintain web pages related to student accounts including accurate costs

Responsibilities For Assistant Bursar Resume

  • 5) Knowledge of State and Federal regulations pertaining to student loans
  • Determine changes in regulations related to student receivables and reporting
  • Facilitate the Registrar Office in the semester student holds
  • Ultimate responsibility for the timely and accurate processing and depositing of College-wide revenue including all deposits flowing through the Cashier’s office
  • Work with the AVP to assist in choosing the best options for student health insurance and tuition refund insurance

Responsibilities For Bursar Clerk V Resume

  • Ensure in collaboration with the SFS Systems liaison(s), that all Banner modules and processes related to AR are working effectively and efficiently including testing upgrades and implementing new functionality
  • As a key member of the Student Financial Services management team reporting to the AVP for Student Financial Services, the Bursar is responsible for development and implementation of new initiatives; leading the review and development of policies and procedures; assisting in year-end close, FISAP and audits
  • 7) Have strong verbal and written communication skills
  • Proficiency in decision support systems desired
  • Demonstrated ability to appropriately use and apply technology in the workplace and ability to read, interpret, explain and comply with University policies and procedures and all internal and external policies and regulations applicable to the functional area
  • Demonstrated technical credibility by establishing and maintaining credibility in areas of responsibility, understanding and appropriately applying theories, procedures, requirements, regulation and policies related to specialized expertise
  • Demonstrated ability to build and manage workforce, and prepare, justify, and administer office/program budgets and technology based on organizational goals while focusing on results and measures outcomes

Responsibilities For Director of Student Financial Services Bursar Resume

  • Demonstrated responsibility for actions, work and behavior, including ability to set realistic expectations and keep commitments
  • Demonstrated responsibility for actions, work and behavior, including ability to set realistic expectation and keep commitments
  • Demonstrated commitment to professional standards and ethics in any situation
  • Demonstrable good judgment, ability to work under pressure, and maintain a high level of confidentiality
  • The position requires excellent attention to detail in order to maintain the highest quality standards
  • 6) Ability to multitask and work cooperatively with others
  • A demonstrated understanding of federal and state regulations and industry best practices as pertains to the Bursar's area; understanding of Generally Accepted Accounting Principles (GAAP)

Responsibilities For Assistant Director UC Bursar & Registration Operations Resume

  • A high level of proficiency with Microsoft Excel and experience with other Microsoft Office applications
  • Maintain a high level of poise and professionalism under all circumstances
  • Strong verbal and written communication skills; ability to develop, train and implement College policy and procedure; ability to communicate verbally and through written word to all levels of constituents
  • Solid understanding of federal regulations regarding Title IV and private loans and proven track record on compliance; technical and functional knowledge of computerized billing and accounts receivable systems
  • Experience in student related services and federal financial aid regulations
  • Manages and provides leadership to Student Account Services staff, including but not limited to hiring, training, and supervision. The Bursar monitors work allocation, assists with problem resolution, evaluates employee performance, makes recommendations for personnel actions, and motivates staff to achieve peak productivity and performance. Manages 1 - 2 employees
  • Reviews monthly appropriate fiscal records and makes necessary adjustments to maintain an accurate and current accounting of College funds. In concert with the Controller, plays a proactive role in the fiscal year-end close process. Ensures that all accounts, within areas of responsibility, are reconciled. Prepares schedules of accounts for year-end work papers within areas of responsibility

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