Box Office Manager Resume Sample

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Curt Corkery
92318 Torey Grove,  Dallas,  TX
+1 (555) 169 3725

Work Experience


Box Office Manager
01/2016 - PRESENT
Houston, TX
  • Facilitate open communication with the supervisors and staff
  • Perform staff evaluations (training, 90-day, annual). Set development and performance goals, monitor progress
  • Ensure appropriate staffing levels. Recruitment and hiring staff/supervisors, ensure that hiring/disciplinary/termination standards follow all HOB guidelines
  • Workplace can have moderate to high stress levels
  • Administer ticketing initiatives including, but not limited to fan club sales, presales, promotional offers, VIP packages, dynamic pricing, and Platinum
  • Create, complete, and manage accurate and timely reports
  • Create, maintain, modify, and manage all ticketed events
  • Manage the process of filling internal order requests timely and accurately, including PSS
Assistant Box Office Manager
06/2013 - 12/2015
Chicago, IL
  • Inventory, maintain, and order all Box Office supplies and equipment as needed – including but not limited to ticket stock, wristbands, and laminates or house passes
  • Knowledge of the TICKETMASTER host system
  • Responsible for financial settlement and accountability of all revenues collected from ticket sales and ancillary income
  • Responsible for scheduling and payroll control
  • Order cash requests on an event by event basis
  • Either directly or via delegation creates events with Outbox/AXS. Ensures accuracy, timely response to needs, and follow through with General Manager, Talent Buyers, and Rental Clients
  • Manages all seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff
  • Supervise PT sellers, attendance and training needs Recruits, hires, trains, and schedules Box Office Associates. Coordinates on disciplinary and review process with General Manager to assist with managing budget. Completes weekly CAPS payroll for department
  • Provides and prepares pertinent reports for department including event settlement reports – either directly or via delegation - with strong emphasis on training and communication on Outbox program
Night of Show Box Office Manager
09/2008 - 01/2013
Boston, MA
  • Ensures accuracy of transactions and compliance with Company policies/procedures. Oversees daily reconciliation, deposits and proper cash handling procedures. Support follow up/research with NY Accounting offices
  • Ensure smooth box office operations including appropriate staffing. Communicate and enforce policies and procedures for Company to encourage consistency on the job performance of staff (Department, Business Unit and Company)
  • Lead staff in proper Customer Services Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous and respectful (including timely) service. This function requires training and empowering staff to execute the related function
  • Check show builds for accuracy, and test prior to onsale
  • Manage inventory and process ticket buys for all shows including fanclubs, label buys, Songkick etc
  • Work closely with Finance Department to ensure payments are received in a timely manner
  • Support Marketing Department with customer lists, ticket pulls, etc
  • Ensure appropriate staffing levels. Recruitment and hiring staff/supervisors, ensure that hiring/disciplinary/termination standards follow all HOBE guidelines

Education


Whitworth University
2003 - 2007
Master's Degree in Arts Administration

Professional Skills


  • Strong communication skills, strong event/entertainment background, strong payment/cash management skills
  • Strong prioritization skills and an ability to multi-task in a busy and challenging work environment
  • Demonstrated organization, planning and prioritization skills
  • Excellent interpersonal skills with the ability to interact and collaborate effectively with staff members at all levels within the organization
  • Keep accurate records and cash management/accounting skills or experience
  • Excellent communication, time management and customer service skills
  • Possess strong supervisory skills with the ability to oversee a student-based workforce

How to write Box Office Manager Resume

Box Office Manager role is responsible for customer, modeling, planning, finance, credit, training, database, mac, payroll, reporting.
To write great resume for box office manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Box Office Manager Resume

The section contact information is important in your box office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Box Office Manager Resume

The section work experience is an essential part of your box office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous box office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular box office manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Box Office Manager resume experience can include:

  • Demonstrated computer skills using Microsoft Office and CRM
  • Five (5)+ years of experience in a progressive ticketing setting, including at least three (3) years of experience in a supervisory/managerial capacity
  • Experience as assistant box office manager or representative, including management level experience
  • Knowledge of basic banking practices and accounting experience
  • Experience with cash handling and accounting procedures
  • Supervisory experience to include: hiring, training, and evaluation

Education on a Box Office Manager Resume

Make sure to make education a priority on your box office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your box office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Box Office Manager Resume

When listing skills on your box office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical box office manager skills:

  • Excellent oral, written and interpersonal communication skills including the ability to give clear, concise and accurate instruction
  • Mentor work study students, ensuring staff compliance of policies and procedures and modeling professional behavior and exceptional customer service skills
  • High level of IT skills, especially Excel and Outlook email, to manage and maintain ‘ticket sales’ operation, including Web Sales
  • Experience as an assistant box office manager or representative, including management level work experience
  • Experience of 1-2 years as a Supervisor preferably experience in either a visitor attraction, theme park, museum, leisure, hotel or theatre environment
  • Marketing and promotion experience

List of Typical Experience For a Box Office Manager Resume

1

Experience For Assistant Box Office Manager Resume

  • Strong knowledge of box office or similar operations, customer service operations, and accounting/cash management procedures
  • An excellent understanding of box office operations
  • Provide assistance with marketing and audience development projects as needed, including poster and flyer distribution
  • Provide promoter support including event setup, reporting tasks and ticket inventory requests
  • Oversee building and maintaining all Live Nation promoted events at third party venues in Birmingham
  • Assist clients, Ticketmaster representatives, and Live Nation representatives with event programming, ticket holds, ticket orders, and other ticket details
  • Communicate regularly with internal departments and external event personnel to fill any ticketing needs
2

Experience For Day of Show Box Office Manager Resume

  • Monitor ticket sales and maintenance of ticketing system
  • Maintain accurate box office accounting records and archives in compliance with company policy and local, state, and federal laws
  • Knowledge of ticketing software, specifically Ticketmaster Host and Archtics
  • Work day, evening, weekend, and holiday hours, based on needs of daily business operations
  • Research, resolve and document fan ticket concerns using CRM case management processes
  • To provide administration support to Venue Management
3

Experience For Night of Show Box Office Manager Resume

  • Build and maintain all events for Pavilion at the Music Factory
  • Interface with industry executives as a representative of Live Nation
  • Maintain integrity of the patron database
  • Build and maintain all events for Wolf Creek Amphitheater
  • To act as the primary point of contact in regards to all matters relating to the box office operations for all relevant parties both internal and external. Including, but not exclusive to, ticketing agents, visiting parties, artist management, customers etc, and ensuring that strong professional links are maintained and further developed
  • In conjunction with the senior venue managers, ensure that all contractual obligations in relation to ticketing and events are met and adhered to by all parties
4

Experience For Box Office Manager Resume

  • To ensure that the appropriate information in relation to any event is provided to all internal / external staff as required ensuring effective operations
  • Related work experience in live entertainment or sports industry
  • Proven ability to motivate and lead staff
  • To collate and report figures on a regular basis, ensuring that relevant information is directed towards the correct parties
  • To act with the utmost and absolute discretion in relation to confidential information
  • To maintain and further develop where necessary the box office team
5

Experience For Assistant Box Office Manager Resume

  • To assist with the marketing of shows within the venue, in relation to working with ticket agents and promoters to help ensure that ticket sales are as strong as possible for each event
  • Build and maintain all events for the Washington, DC market
  • Interact positively and communicate effectively internally with ticketing staff, Box Office Manager, talent bookers, marketing, promotion managers, and corporate office
  • Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income. Manages ticket seller’s banks, and places cash orders for events when required
  • Generates daily sales reports, maintains accurate accounting records and ensures adherence to all instituted company compliance measures
  • Advanced knowledge of Ticketmaster system
  • Supervise/manage sales staff (up to 10-20 p/t employees)
6

Experience For Day of Show Box Office Manager Resume

  • Build and maintain events as directed by management
  • Oversee daily box office operations (including staffing, preparation of box office reports, accounting, box office statements and actively participate in event settlements)
  • Communicate regularly with promoters, Ticketmaster staff, Live Nation staff, vendors, customers and affiliated parties
  • Work with internal stakeholders to set-up events, place holds, process orders and release tickets in a timely fashion
  • Promotes and leads excellent customer service efforts, while providing concierge level service for season ticket holders, corporate donors, patrons and outside vendors
  • Facilitates the distribution of information about Riley Center activities to maximize ticket sales; while ensuring that best customer practices are adhered to at all times by staff and volunteers
  • Serves as front of the house manager and key staff contact for all Riley Center performances, to ensure an outstanding experience for all patrons in attendance
  • Experience in a Supervisor/Team Leader/Management role
  • Working closely with the Leadership Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork
7

Experience For Night of Show Box Office Manager Resume

  • Liaison for all outside vendors that use the MSU Riley Center ticketing system: Meridian Symphony Orchestra, Distinguished Young Women Jimmie Rodgers Festival and all other outside entities
  • Maximizes the potential of the box office system by providing data on analysis of current and post events to help determine future strategies for the Mississippi State University - Riley Center as well as outside organizations
  • Identifies and executes a strong succession plan for all levels of the Admissions department
  • Keep constant communication with the Marketing team to ensure that all coupon and vouchers are correct for proper redemption procedures
  • Works alongside the Senior Leadership Team to develop the sales strategy to increase ticket and secondary spend revenues
  • Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times
  • Celebrates successes of the Team
  • Supports the Admissions Supervisor to facilitate effective visitor flow through the queue management and entry process of both Attractions and understands the visitor journey and expectations
8

Experience For Box Office Manager Resume

  • Trained to cover all aspects of the Admission Operations
  • Support the Admissions Supervisor with scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest in each Attraction in line with the labor budget
  • Experience in dealing with guests in difficult situations
  • Experience of maintaining the highest level of service in high-pressure situations
  • Process ticket orders and donations by phone or in person using Tessitura software during regular box office hours and during performances
  • Assist in management of Tessitura patron database, updating and cleaning information and profiles as determined by Box Office Manager
9

Experience For Assistant Box Office Manager Resume

  • Work with the CCAPS Scheduling Coordinator to provide accurate ticket fee and ticket sales information for estimates and invoices
  • Assist in maintaining all computer systems used in the box office operation
  • Monitor and order ticket stock, envelopes, and other ongoing box office supplies
  • Knowledge of Microsoft Excel, Outlook and Word
  • To act as the primary point of contact regarding all matters relating to the box office operations for all relevant parties both internal and external. Including, but not exclusive to, ticketing agents, visiting parties, artist management, customers etc, and ensuring that strong professional links are maintained and further developed
  • Sells single tickets and series subscriptions for all CU Presents events, handle ticket exchanges and returns, and view/manipulate seating charts using the computerized ticketing system
  • Identifies and troubleshoots problems within the software package, as well as working with more specialized Tessitura users (in Marketing, Advancement, and Ticket Sales)
10

Experience For Day of Show Box Office Manager Resume

  • Creates and applies ticket discounts (including group, faculty/staff, student, promotional discounts), adjust prices, be knowledgeable of ticket on-sales and demands, and update/modify those events on an ongoing basis as production needs change
  • Advises on any areas where policies need to be updated or created
  • Manage all aspects of the CCA Box Office operation
  • Work with the Director of Ticket Operations to ensure optimal box office coverage
  • Approve payroll time for designated hourly box office employees
  • Conduct performance evaluations and recommend merit increases for student workers
  • Balance and file all box office cash count ledgers
  • Prepare deposits and balance change funds. Ensure that transactions are reconciled. Process all cash, check and credit card sales according to USU and Ticket Operations procedures

List of Typical Skills For a Box Office Manager Resume

1

Skills For Assistant Box Office Manager Resume

  • Strong customer service skills and ability to troubleshoot problems particularly in high-pressure environments
  • Prior experience in a Box Office managerial capacity
  • Liaise with Academy Music Group central ticketing ensuring that the business remains effective and efficient
  • Valid driver’s license with an acceptable driving record is required
  • Live Music Venue working experience
  • Experience supporting music, theatre or other arts-related events
  • Knowledge and experience in the use of spreadsheets, word processing and current computer software
2

Skills For Day of Show Box Office Manager Resume

  • Handle multiple tasks in a high energy fast-paced environment, while skillfully blending efforts and requirements of multiple personnel
  • Experience with Microsoft Office applications including MSWord, Excel, Access, PowerPoint, and Outlook
  • Adapt to shifting priorities and responsibilities
  • Experience in similar ticketing / box office environment
  • Experience in personnel management or mentorship
  • Ticketmaster Host experience REQUIRED
  • Experience in ticket sales, group sales, and/or subscription & renewal sales
  • Maintain and improve personal and team effectiveness, and foster change and creativity
3

Skills For Night of Show Box Office Manager Resume

  • Experience with Paciolan software
  • Three years of work experience in an occupational field related to the work assignment
  • Two or more years of experience in box office management or a closely related field
  • Experience in managing team and/or arena ticketing department
  • Paciolan Ticketing System Experience
  • Archtics TM System experience required
  • Demonstrated ability to be a reliable, responsible and punctual professional
  • Skill in the use of personal computers and related software
4

Skills For Box Office Manager Resume

  • Working knowledge of Ticketmaster Ticketing system or equivalent computerised ticketing system
  • Hearing requirements: heavy phone contact requires ability to hear and respond to telephone conversations
  • Job requires standing, stooping/kneeling/crouching/crawling, and lifting up to twenty-five (25) pounds
  • Possess working knowledge of the Paciolan ticketing system or possess the ability to develop a working knowledge of Paciolan Ticking system, its functions
  • Manage holds or temporary restructuring of venues such as on-stage seating and staging needs in seating areas
  • Oversees the overall financial management of the Box Office, including: maintaining the departmental budget, cash handling and daily reconciliation
5

Skills For Assistant Box Office Manager Resume

  • Assist in the hiring, scheduling and training of all box office staff for Ticket Operations
  • Possess cash handling and till balancing/reconciliation expertise
  • Learn ticketing management software, conversant in a wide variety of performing arts genres
  • Work under pressure, while handling large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently
  • Works directly with Ticketmaster representative in implementing updates or system revisions, ensuring system efficiency and event accuracy
  • Oversee building and maintaining all Live Nation promoted events at third party venues in Virginia
  • Assist the Box Office Manager to create, maintain, modify, and manage all ticketed events in a computerized environment utilizing multiple ticketing systems
6

Skills For Day of Show Box Office Manager Resume

  • Communicate regularly by assisting internal departments and external event personnel with any ticketing needs
  • Supervises the box office staff, which includes: recruitment, hiring, training, development, appraisals, and all disciplinary procedures
  • Responsible for management of Admissions Team, setting objectives, probationary reviews, appraisals and training
  • Familiarity with ticketing software and general practices
  • Provide all pertinent details (scaling, holds, dates, etc) to Outbox to facilitate event creation
7

Skills For Night of Show Box Office Manager Resume

  • Reconciles receipts and unsold tickets from off-site ticket sales, including those sold by other organizations for Hopkins Center presentations
  • Advanced knowledge of Tessitura ticketing software
  • Work assigned and varying shifts and complete responsibilities in a timely manner
  • Read, write, and understand English in a working environment
  • Enjoys fast-paced, engaging environment
  • Builds and manages all concerts and special events utilizing Ticketmaster systems
  • Manages seating inventory from build to settlement
  • Communicates regularly with internal departments and external clients to address ticketing needs or concerns
8

Skills For Box Office Manager Resume

  • Knowledge and understanding of business management principles and practices
  • Knowledge and appreciation of the performing arts
  • Develop and maintain record-keeping systems and procedures
  • To co-ordinate all Islington Box Office and Ticketing activities
  • To co-ordinate all the Venue’s Box Office and Ticketing activities
  • To assist with the overall promotions of the venue via relevant ticketing agencies and social media
  • Use the computerized ticketing system to reserve seats for patrons who order over the phone, at the window, or on-line
9

Skills For Assistant Box Office Manager Resume

  • Establish standardized practices for data entry and processing
  • Use the computerized ticketing system to handle any exchanges or group sales
  • Inform patrons about box office policies and procedures surrounding ticket sales
  • Basic understanding of H&S, risk assessment and general Health & Safety
  • Manage all Box Office, Ticketmaster, external promoter and other internal departmental ticketing needs for TD Garden House events
  • Assist in creating a positive goal focused team environment within the department
  • Assist Box Office Manager with reconciliation and accounting of all ticket sales for each event
10

Skills For Day of Show Box Office Manager Resume

  • Adhere to all Live Nation national ticketing initiatives, programs, policies, procedures, and standards
  • Oversee building and maintain Live Nation promoted events at Hollywood Casino Amphitheatre- St. Louis and various third party venues, as necessary
  • Help to ensure ADA compliant ticketing practices
  • Assist Clients, Ticketmaster, and Live Nation representatives with event programming, ticket holds, ticket accounts and other ticket details
  • Work day, evening, and weekend hours, based on the needs of daily business operations
  • Responsible for event creation, management, and in the coordination of ticket manifests
  • Provide sample scalings and create price maps when necessary
  • Generates/prepares various event financial statements and sales reports
  • Coordinate with promoters to deliver detailed reports and analysis on ticket sales and revenue

List of Typical Responsibilities For a Box Office Manager Resume

1

Responsibilities For Assistant Box Office Manager Resume

  • Experience as a box office manager or representative, including management level work experience
  • Strong knowledge of Excel & other Microsoft Office applications
  • Understanding of social media, social networking and how it interacts with Adams Center operations
  • Troubleshoot front-of-house and ticketing issues as they arise, providing exceptional customer services
  • Possess an understanding of phone operations and possess the ability to train others regarding phone etiquette
  • Knowledge of basic accounting practices, specific to a box office setting
  • Lead the recruitment, selection and hiring of qualified ticket seller candidates
  • Responsible for training and management of box office staff
2

Responsibilities For Day of Show Box Office Manager Resume

  • Assist and support Director of Ticketing as needed
  • Create, maintain, and modify assigned ticketed events in Ticketmaster ticketing system
  • Oversee box office operations during assigned events
  • Serves as liaison to the various Hopkins Center offices to explain Box Office policies and procedures relevant to day-to-day operations and upcoming events
  • Perform sales of tickets over the phone, online, and at the ticketing window
  • Coordinate ticket services for presenters or promoters of events in CCA venues, specifically those presented by CCA groups
3

Responsibilities For Night of Show Box Office Manager Resume

  • Set up ticketed events and provide ticket counts, ticket sales projections, and ticket settlement reports to CCA groups and other presenters or promoters
  • Attend production meetings with the CCAPS Scheduling Coordinator and the CCAPS Technical Director as requested to plan all box office support necessary for successful events
  • Work with the Director of Ticket Operations to formulate and recommend box office policies and procedures
  • Handle suggestions, changes, and complaints from the public and from clients; report necessary issues to the Director of Ticket Operations and CCAPS
  • Coordinate all ticket sales and promotions as appropriate with the Director of Ticket Operations and CCAPS Director of Marketing. Generate and update patron mailing lists as needed
4

Responsibilities For Box Office Manager Resume

  • Gather and maintain information on all CCA events and provide information to callers
  • Track ticket sales and ensure that all necessary patron contact information is recorded in case of event cancelation
  • Provide staff support and oversee front-of-house (box office staff, ushers, and house management) during ticketed performances and special events, which take place year-round on evenings and weekends on- and off- campus
  • Communicate with patrons and donors in person, on the phone and via email correspondence
  • Train work-study students and summer employees to process sales, subscriptions and donations on the Tessitura system
5

Responsibilities For Assistant Box Office Manager Resume

  • Schedule work study and summer employees for box office sales, ushering and house management shifts both on and off- campus, and sometimes in multiple venues simultaneously
  • Ensure a safe and professional environment at all times
  • Oversee timely and accurate pick-up, assembly and distribution of all programs
  • Build and maintain Live Nation promoted events at Blossom Music Center– Cleveland
  • Oversee daily box office operations (including staffing, preparing box office reports, creating box office statements, and actively participating in settlements)
  • Prepare daily accounting reports
  • Reconcile and prepare daily cash deposits
  • Monitor cash flow and maintain cash balance
  • Receive and distribute cash deliveries as needed
6

Responsibilities For Day of Show Box Office Manager Resume

  • Maintain log of received and deposited cash
  • Communicate regularly with promoters, Ticketmaster staff, Live Nation staff, vendors, customers, and affiliated parties
  • Attend all relevant meetings, functions, and discussions
  • Act as primary box office representative and venue/artist liaison at events
  • Coordinate with internal stakeholders (including marketing, production, season ticket, sponsorship, and platinum seat departments; bookers; labels; artist management; and/or touring office) to set up events, place holds, process orders, and release tickets in a timely fashion
  • Pull night of show reports and create box office statements
7

Responsibilities For Night of Show Box Office Manager Resume

  • Oversee and troubleshoot ticket issues
  • Assist with other miscellaneous tasks as needed by management
  • Provide leadership, engage in positive interaction with staff and guests, prioritize and organize a variety of tasks, motivate staff, problem solve, delegate, and diffuse possibly volatile situations with tact
  • Oversee the daily box office operations and provide staff supervision on game/event days
  • Create various staff schedules for daily Advance Sales, Blue Jays games and Rogers Centre events
  • Practice and uphold department policies and promote high quality customer service
  • Reconcile onsite ticket sales and deposits and conduct monthly audit checks
  • Encourage, foster and contribute to a positive work environment
8

Responsibilities For Box Office Manager Resume

  • Supervise/manage staff (up to 5 p/t employees)
  • Build and maintain all events for Birmingham, AL BU
  • Maintain box office physical operation and staff
  • Work with promotions department, production department, talent buyer, labels, artist management and/or touring office to set-up events, place holds, process orders and release tickets in a timely fashion
  • Generate & distribute the daily ticket count report for assigned shows
  • Maintain event ticket inventory and placement of all ticket holds for assigned events
  • Prepare and present final box office settlement report for assigned events
9

Responsibilities For Assistant Box Office Manager Resume

  • Contribute to positive team environment within the department
  • Develop and implement policies, procedures, goals, and objectives
  • Proficient with computers and the MS Office program (Word, Excel and Outlook)
  • Dependable, reliable, and punctual
  • Work as part of a highly motivated team in a fast-paced environment to analyze situations and respond appropriately with minimal supervision
10

Responsibilities For Day of Show Box Office Manager Resume

  • Develop and maintain cooperative working relationships with CCA constituents such as faculty, staff, students and volunteers as well as with donors and patrons
  • Basic banking practices and accounting experience
  • Archtics TM knowledge and ability to organize direct and manage system and staff
  • A desire to contribute to a dynamic team and complete assigned tasks with a minimal amount of instruction and supervision
  • Available to work evenings, weekends and holiday Blue Jays home games and Rogers Centre events as required

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