Box Office Resume Sample

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Rey Bogan
55930 Barton Curve,  Los Angeles, CA
+1 (555) 660 3570

Work Experience


Manager, Box Office
12/2015 - PRESENT
Phoenix, AZ
  • Assist customers with ticket purchase using Verizon Theatre’s ticket software of choice
  • Check out Procedures
  • AVAILABILITY:Weekends and Evenings
  • Day to day management of the ticket system, ticket selling, exchanges, refunds and daily reports
  • Maintain ticket inventory and all appropriate accounting as required by BASS and the Silver Legacy Accounting Department
  • Order all printed collateral and materials (tickets, envelopes, tape, ribbon for Infogenesis and the BASS systems)
  • Schedule all shows with BASS, reservations blocks with I.S., and set up appropriate criteria and blocks
Box Office Coordinator
08/2011 - 07/2015
New York, NY
  • Variable work schedule is a necessary due to the diverse schedule of events
  • Box office Reporting/Data Entry: collecting box office data from theatres, ComScore and emails each day and inputting into the box office database
  • Following up with theaters, our IT team and sub-distributors regarding missing box office and/or troubleshooting technical issues with the database and reports
  • Manage, maintain and publish box office reports to Senior Management and stakeholders
  • Daily - 30%: Supervises the Box Office Tellers. Creates and maintains a professional environment in the Box Office. Trains all Box Office tellers as needed. Assist in administrative problem solving intra -and inter-departmentally, selling of event tickets, program planning and development, fulfilling the college mission on the campus and department level
  • Daily - 30%: Retrieves, monitors, reconciles and assists with Box Office deposits and transactions. Reconciles all accounts for credit card, cash transactions. Forwards all deposits properly to the College cashier, and assures that all money is properly allocated to appropriate GLC codes
  • Daily - 10%: Understands and applies knowledge relating to underlying operational issues as demonstrated in the composition and editing of correspondence, document preparation, appointment scheduling, maintaining electronic and hard copy calendars, coordinating and facilitating meetings and facility usage
  • Daily - 5%: Communicates effectively with the public, students, faculty, staff and administration to provide assistance and ensure the facilitation of day to day departmental operations. Resolves customer questions and needs
  • Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions
Box Office Internship
09/2007 - 06/2011
Dallas, TX
  • Work closely with the Director of Special Events to assure VIP and complimentary tickets are handled in a smooth and efficient manner
  • Ensure all equipment is operating properly and keep in communication with BASS with regard to operational problems and down time
  • Keep all departments informed of show schedules, times, availability and any changes in concerts
  • Maintain a daily count report for management
  • Assist in preparation of monthly budget
  • Operate ticketing system for POS show and event tickets
  • Process payments for tickets according to established standards and procedures and maintain an accurate bank
  • Sell tickets and make reservations over the phone
  • Process daily shift sales reports and bank reconciliations

Education


Indiana Wesleyan University - Kokomo Campus
2002 - 2007
Master's Degree in Computer

Professional Skills


  • Strong organizational skills and customer service skills
  • Excellent organizational and time-management skills with ability to successfully prioritize and multi-task
  • Outgoing personality with strong customer service skills
  • Possess strong problem solving and analytical skills
  • Demonstrated communication and cash handling skills required
  • Excellent skills in customer relations, communications and problem solving
  • Excellent organizational skills and computer knowledge is necessary

How to write Box Office Resume

Box Office role is responsible for customer, basic, computer, accounting, retail, training, finance, credit, database, purchasing.
To write great resume for box office job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Box Office Resume

The section contact information is important in your box office resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Box Office Resume

The section work experience is an essential part of your box office resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous box office responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular box office position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Box Office resume experience can include:

  • Experience with cash handling and strong math skills required
  • Exceptional customer service skills with focus on providing quality experience for all guests
  • Related experience in accounting, financial transaction processing or equivalent experience is required
  • Skilled in guest relations, phone etiquette, and cash handling in a multi-tasking environment
  • Advanced knowledge and experience working with Ticketmaster Programming and Host applications
  • At least one year of cash handling experience in retail or a financial institution

Education on a Box Office Resume

Make sure to make education a priority on your box office resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your box office experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Box Office Resume

When listing skills on your box office resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical box office skills:

  • Adept at math and learning new computer skills
  • Strong Working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.)
  • Understand and demonstrate an understanding of stadium policies, procedures, events
  • Very detail-oriented and a good team player
  • Establish and maintain good public relations
  • One to two years’ experience with ticket or box office operations

List of Typical Experience For a Box Office Resume

1

Experience For Box Office Coordinator Resume

  • Experience using Microsoft Office, specifically Excel, favourable
  • Experience in accounting and customer service is essential
  • Experience working with MS-DOS command-prompt driven software
  • Understanding of procedures for depositing money and closing out sales
  • Processing Opening and Closing Box Office procedures
  • Understanding of ticket sales procedures and ticketing software
  • Running Ticketmaster software programs on computer for Sales and End of Show Reports
  • Providing End of Show Reports paperwork to Production and Operations Team
2

Experience For Box Office Attendant Resume

  • Working knowledge of social media navigation and applications within
  • Cash Handling; Bank Procedures and Accounting Procedures
  • All Day To Day Ticket Operations while learning the computerized Ticketing System (Ticket Return)
  • Works with Senior Director to create event pricing, scaling, manifest creation and sales forecasts
  • Assist with processing Right of First Refusal orders and internal orders utilizing Ticketmaster’s Archtics software
  • Assists with management of housekeeping in the J. Scheidegger Center lobby and surrounding spaces, the Lindenwood Theater, and the Emerson Black Box Theatre
  • Manages computerized ticketing system, including software changes, updates and formats, hardware maintenance and communication with software vendor
  • Attention to details, specifically regarding event listing applications
  • Conduct in-person ticket sales at the Box Office using the Ticketmaster computer system
3

Experience For Manager, Box Office Resume

  • Assist customers with general KFC Yum! Center information (event availability, event pricing, seat
  • Supports recruitment, training, and supervision of community volunteers
  • Develops, maintains and reconciles the operating budget and annual calendar in collaboration with the Production Manager
  • Conduct in person ticket sales at Box Office locations using the Ticketmaster computer system
  • Manage own work to job and performance standards. Ability to participate as an active team member
4

Experience For Onstage Box Office Resume

  • Lead a group of employees
  • Provide exemplary customer service to all and portrary professionalism
  • Greet all customers with a prompt and courteous attitude
  • Ensures the professional operations of all ticketing, concessions, and front of house activities for the Jerry Herman Ring Theatre and Studio Season and other scheduled events to include evening and matinee performances of productions along with event rental of the JHRT
  • Coordinates all publicity of the JHRT Theatre production season
  • Evaluates Theatre Arts Management majors in collaboration with the Theatre Arts faculty; analyze each student's performance of the various production assignments
  • Processes donor related gift receipts. Collaborate with Artistic director in the administration of the new works readings and workshops and the acquiring of rights for production
  • Serves as liaison with Advancement and Communications to supervise the production of printed materials for the JHRT main stage production season to include subscription/season brochures, posters, playbills, and all other promotional materials. Secure rights to scripts, and scripts themselves. Maintains the JHRT web page and social media accounts
5

Experience For Box Office Agents Resume

  • Attends Theatre Arts meetings, advising, review conferences and monthly faculty and staff meetings. Participate in admissions and recruitment activities for the Theatre Management program. Supervise performances and participate in the season selection committee providing feedback on prospective ticket sales for potential play selections
  • Greets guests courteously upon arrival
  • Utilizes Ticketmaster software to sell tickets to guests and staff
  • Reconciles cash and credit card receipts
  • Support Box Office Director as necessary
  • Prepares ticket window stations prior to box office opening for events to include logging into computers, providing adequate change for cash drawers, making changes to signage, etc
  • Maintain excellent client relationships
6

Experience For Box Office Ticket Agent Resume

  • Supervises the reconciliation of window sales receipts
  • Prepares ticket window expense reports and attendance drop counts at the conclusion of each event
  • Balance, deposit and report all daily box office receipts
  • Represent the department at meetings as determined by the SVP, Venues
  • Build and maintain promotional event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff
  • Managing box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices
  • Either directly or via delegation creates events with appropriate ticketing software. - Ensure accuracy, timely response to needs, and follow through with General Manager, Talent Buyers, and Rental Clients
  • Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software
  • Maintain continuous rapport between artist management and venue for ticket needs and ticket sales. Attend production promotion meetings and work with booking department members to program their events correctly
7

Experience For Box Office Specialist Resume

  • Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous, respectful and timely service
  • Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs
  • Advise and assist with reporting for the venue and its Promoter clients: engaging TM Client Support resources as required
  • Assist in identifying and communicating venue requirements to ensure a complete solution to their technical and service questions
  • Support recruitment, training, and supervision of community volunteers (ushers)
  • Meet and exceed client service level agreements
  • Assist with the venue’s use of TM Products and Services
8

Experience For Director, Box Office Resume

  • Help recruit, hire, schedule, train, supervise, and evaluate all Box Office employees
  • View and issue available Comps through LMS/CMS for casino patrons
  • Interacts with all other departments
  • Files registration cards, back up and all related reports and paper documents
  • Adheres to Westgate Resort and Casino Standards
9

Experience For Union Box Office Rep Resume

  • Performs Ticketmaster Host and Archtics computerized programming for all events as needed, with primary focus assisting on all ticket operations for arena sporting events
  • Assist Box Office Team with all ticketed arena events
  • Oversees reconciliation and settlement of Group Sales consignments
  • Able to reconcile large volume of cash and credit card transactions
  • Collaborates with other departments to ensure delivery of quality services
  • Handle ADA phone orders or questions
10

Experience For Coordinator, Box Office Resume

  • Knowledge of customer service principles and practice
  • Open Box Office (punctual arrival required) 1.5 to 2 hours before performance
  • Set up signage outside Box Office
  • Supervise Box Office window staff, assist with ticket sales and reserved tickets
  • Resolve problems with public
  • Learn ticket and credit card software
  • Reconcile Box Office receipt accounts after each performance

List of Typical Skills For a Box Office Resume

1

Skills For Box Office Coordinator Resume

  • Maintain excellent customer service from all Box Office employees and front of house personnel
  • Formulate and write House Manager/usher notes prior to arrival of Front of House crew
  • Outgoing and pleasant personality for greeting customers
  • Coordinating internal and external meetings--including but not limited to team meetings, full staff meetings, vendor meetings, etc
  • Maintaining and building concierge relationships
  • Willing to learn and ability to adapt to change
  • Maintaining the event calendar and team/staff schedules
2

Skills For Box Office Attendant Resume

  • Answering attendee queries from the event concierge email box
  • Selling tickets at the box office
  • Responsible for accurately maintaining cash drawer and reconciling with highest level of accuracy including counting, banding and balancing daily
  • Assist in establishing and monitoring contractual seating and ticket pricing for all MCPA and rental events
  • Assist customers with ticket purchases by using Outbox and cash handling
  • Oversee ticket operations in manager’s absence, and follow procedures for opening/closing ticket booths
  • Inform customers of general information (i.e., upcoming events, ticket availability, event selection, and general parking information)
  • Provide coordination and processing for all box office cashier activities, including ticket sales, donations and workshop activities
3

Skills For Manager, Box Office Resume

  • Assist in the planning, coordination and implementation of annual ticket sale events, including the Preview Party
  • Learn relevant information regarding box office operations and seating areas
  • Efficiently learn and utilize our ticketing system (TM Archtics) for ticketing transactions and issues
  • Accuracy in handling and processing financial transactions
  • Assists customers with the purchasing of tickets and processing ticket sales at the Box Office Windows which includes in-person walk-in sales
  • Assists with box office operations, including all ticketing system operations and associated financial records
4

Skills For Onstage Box Office Resume

  • Program tickets and ticket pricing for all MCPA and rental events as assigned
  • Reconcile the ticketing system and Datatel system for all daily shifts; work with Financial Services to provide data as requested
  • Participate in MCPA marketing meetings as assigned
  • Use the electronic ticketing system
  • Work under pressure, maintaining professional attitude and composure
  • Work flexible hours including evenings, weekends and holidays, as needed
5

Skills For Box Office Agents Resume

  • Take extraordinary initiative when answering attendee’s questions
  • Assist in maintaining in-house credit reports, box office reports and any other documents
  • Access patron information through Titan, Cyllenius, CMS, LMS, using multiple systems at once
  • Provide consistent and accurate reporting on all Barclays Center events
  • Serve as the main Box Office contact for Barclays Center Suite Ticketing
  • Assists with reconciliation and settlement including preparation of pertinent reports and miscellaneous back-up for all events
  • Provide information and assistance regarding present and future games/events
  • Remain highly engaged and deliver exceptional customer service in resolving customer requests or complaints
  • Able to listen and follow directions within a fast paced team setting
6

Skills For Box Office Ticket Agent Resume

  • Reconcile all gameday sales without any overage/shortage occurring
  • Proof ISM’s and assist with preparing Solds Maps as requested by managers
  • Leverage ticketing software to provide data for Admissions, Advancement, and Athletics
  • Learn a highly specialized computer system
  • Late night shift availability required
  • Work in a loud, crowded environment
  • Keep track of timed ticket allotments in order to monitor the Grammy Museum’s capacity limits
7

Skills For Box Office Specialist Resume

  • Provide information to guests and visitors about the GRAMMY Museum and L.A. Live
  • Accurately reconcile all ticket sales at the end of each business day
  • Work closely with our operations staff to monitor crowd flow and capacity limits; scan tickets for admittance
  • Maintain cleanliness of work station and retail store at all times
  • Recommend, select, and help locate merchandise
  • Assist customers with ticket purchases
  • Provide show settlement information and ticket wraps to promoters, agents and rental clients
  • Prepare and reconcile consignment arrangements for clients
8

Skills For Director, Box Office Resume

  • Assist the MCPA Business Manager to create and maintain ticket office procedures and training manuals; make recommendations to improve processes and update procedures and manuals accordingly
  • Train and schedule ticket office staff as assigned
  • Coordinate the organization and clean-up of all MCPA database information; ensure information is compliant with US Post Office standards for the box office, Foundation, operations and marketing areas
  • Assist MCPA marketing with implementation of E-club marketing
  • Assist in the maintenance of ticket usage information for weekly flash reports; distribute weekly attendance information to appropriate staff
9

Skills For Union Box Office Rep Resume

  • Provide or create additional reports as assigned
  • Coordinate guest/patron security and safety at all times
  • Work efficiently and calmly under pressure
  • Take action and make decisions quickly
  • Maintains detailed records of all sales, donations, and expenditures
  • Coordinates guest/patron security and safety at all times
  • Interact with a diverse group of people with tact and professionalism
10

Skills For Coordinator, Box Office Resume

  • Learn verification requirements for various payment transactions
  • Verify cash amounts to receipts
  • Work nights, weekends, and holidays as scheduled
  • Perform all physical requirements of the position
  • Provide prompt and courteous customer service

List of Typical Responsibilities For a Box Office Resume

1

Responsibilities For Box Office Coordinator Resume

  • Provide dedicated customer service
  • Flexibility to work events at both Providence Park and Merlo Field
  • Process single game ticket sales at Box Office on day of game
  • Greet guests with energy, positivity and enthusiasm
  • Handle general customer service inquiries
  • Assist in daily Box Office upkeep
2

Responsibilities For Box Office Attendant Resume

  • Work well under high pressure situations
  • Handle cash and credit payments through TM Archtics
  • Possess a high level of honesty and integrity
  • Work with ticket package holders to make exchanges
  • Assist in Box Office Management
  • Make Calls to ticket buyers and prospective buyers
  • Adapt on the fly in a fast-paced environment
  • Responsible for opening and closing ticket windows at Xcel Energy Center Box Office and consistently providing high level of customer service to guests at ticket windows as well as on the phone during regular business hours
  • Responsible for distribution of specific event information to scheduled staff in preshift email
3

Responsibilities For Manager, Box Office Resume

  • Provide clerical related support, as assigned including collating, copying, routing incoming mail, routing request orders and ensuring event materials are available for customers at ticket windows
  • Maintain various databases for Director as required
  • Maintain daily accounts of ticket sales by balancing all cash, check and charge transactions; depositing all monies into holding accounts; and using spreadsheet applications to ensure accurate records and transfer of all revenues to sponsors at the end of events
  • Provide tickets for campus events online and in person ensuring accuracy of information. Maintain correct sales information and create seating charts. Coordinate ticket sales and scanner management day of event
  • Manage the department by hiring, scheduling and supervising student assistants; interviewing candidates; training students; leading weekly meetings; and informing staff regarding scheduled events to establish and maintain excellent customer service and effective communication
  • Maintains excellent customer service from all Box Office employees and front of house personnel
  • Organize the ticket order process by generating mailings for package events and processing orders and vouchers to serve patrons and receive payments
  • Assists leadership in evaluating and overseeing special events and community outreach projects
4

Responsibilities For Onstage Box Office Resume

  • Coordinate ticket sales with event sponsors by meeting with individual sponsors to establish ticket prices and quantities
  • Inform Event Services of ticket sales by attending all staff meetings to ensure campus partners are prepared for the event with ushers, Campus Safety and Physical Plant support
  • Manage the Box Office webpage using dotcms or other appropriate software
  • Reconciles daily box office receipts, prepares transmittals and deposits, and administers accounting reports for cash flow and ticket revenue
  • Manage remote Box Office sites- set up workstations
  • Assists with managing all front of house operations for the J. Scheidegger Center for the Arts, including ushering, merchandising, valet parking, concessions, coat check, and climate
5

Responsibilities For Box Office Agents Resume

  • Develops and implements plans for audience development and subscription ticket sales, including publicity releases, print and media advertising, mailings, on-line ordering and other marketing and public relations campaigns. Understands and leverages digital platforms to optimize performance
  • Assists with the development and implementation of a comprehensive strategic marketing and public relations plan. Provides market analysis and recommend avenues for advertising and improving publicity within targeted markets
  • Drives the growth, engagement, and regular maintenance of all social channels
  • Supervises the front of house activities for productions, including ushers and box office personnel in the following majors’ areas of ticketing, house management, audience development and marketing to include training, and evaluating performance
  • Cash handling, Bank Procedures and Check-out Procedures
6

Responsibilities For Box Office Ticket Agent Resume

  • Ensure that our box office system has the best quality data at all times which can be relied on as the single source of accurate box office and release dates across the company
  • Monitor all release dates and box office estimates being inputted into our system by the International offices and ensure that they are updated accurately to match local release schedules and box office reports
  • Working knowledge of Ticketmaster software system, with previous ticketing sales experience
  • Multi-tasker, with excellent attention to detail essential
  • 12 months work experience desirable
  • Match titles between two systems on a daily basis, ensuring that the systems constantly remain in-sync
7

Responsibilities For Box Office Specialist Resume

  • Input any missing territory box office data on a weekly basis
  • Liaise and build relationships with territory staff around the world
  • Maintain communication with ComScore, our third-party box office provider, and report any issues with their data
  • Able to read, understand and communicate all necessary information
  • Two (2) years box-office and or ticket sales experience that includes working with computerized ticketing systems (preferably Ticketmaster, AudienceView, or similar)
8

Responsibilities For Director, Box Office Resume

  • Experience working in a box office environment and/or major event festival, which offered a wide range of ticket and booking options. Experience working in box-office or retail environments utilizing excellent customer services skills and protocols
  • Use sound judgment in responding to issues and concerns. Strong knowledge of management theories, with experience implementing strong management practices including budgeting and cost analysis. Able to understand the needs of various customers and provide solutions
  • Advanced knowledge of policies and procedures related to accounting, budgeting, bookkeeping, reconciliation, auditing, forecasting and other fiscal matters. Accounting skills with the ability to plan and budget expenses, allocate costs and project income
  • Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. Ability to effectively conduct meetings and workshops. Ability to develop written procedures
  • Proven ability to investigate, analyze, and compile financial and budgetary data and reports. Ability to develop, evaluate and implement sound budget recommendations. Ability to effectively communicate results
9

Responsibilities For Union Box Office Rep Resume

  • Proficient with personal computers, computer systems/configuration, software programs including office applications and graphics software. Working knowledge of common organization-specific and other computer application programs
  • Solid organizational skills and ability to multi-task with demanding timeframes. Follow through on projects, meet deadlines, establish priorities, delegate, and assign tasks accordingly
  • Analyze needs related to work situation and to develop solutions based on those needs. Ability to analyze needs related to work situation and to develop solutions based on those needs. Strong attention to detail and accuracy in entry of data and information
  • Strong computer skills with ability to use Microsoft Outlook, Word and Excel
  • Experience in an arts organization box office or related experience required
  • Strong customer service experience, with the ability to resolve conflicts
  • Communicate with team members, work well with others, and operate in a high-volume and sometimes stressful environment
10

Responsibilities For Coordinator, Box Office Resume

  • Strong team player with ability to work well in a sales and service-oriented environment
  • Three to five years of box office or closely related experience
  • Perform basic arithmetic calculations (addition, subtraction, multiplication, and division) manually or through the use of a calculator
  • Entry level knowledge of basic computer operations, web-based applications and Point of Sales systems
  • Some mandatory work days required
  • Foster and maintain a positive attitude and proactive approach towards the company and its activities
  • Archtics and Ticketmaster Host background required

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