Bilingual Customer Service Representative Resume Sample
Daron Lind
5581 Bogisich Estates,
San Francisco,
CA
+1 (555) 245 6884
Work Experience
Senior Bilingual Customer Service Representative
07/2015
-
PRESENT
Detroit, MI
- Customer Orientation and Focus
- Multitask (talk, type, navigate)
- Strong internet navigation and website user knowledge
- Email correspondence skills
- Organizational and team work skills
- Experience with contact center technologies
- Experience working in a Financial/Banking industry an asset
Bilingual Customer Service Representative
08/2010
-
02/2015
Philadelphia, PA
- Sales, cross-selling, and up selling experience desirable
- Computer proficiency and knowledge of how and when to use reference material and on-line information
- Phone Etiquette skill
- Flexibility in regard to work schedules
- Maintain strict confidentiality with customer account information
- Strong customer services skill
- Secures new business and/or retains existing business
- Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
- Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
Spanish Bilingual Customer Service Representative
05/2007
-
02/2010
San Francisco, CA
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
- Sitting for long periods of time while using office equipment such as computers, phones and etc
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
- General knowledge of Federal and state laws/regulations that govern Human Resources
- Bilingual (French (Canadian) and/or Spanish)
- Running, Basketball, Global Football, Golf, Athletic Training, Women’s Training, Baseball and others
- Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
Education
Friends University
2001 - 2006
School's Degree in Spanish
Professional Skills
- Address inbound calls and serve as the human voice and personality behind the Banamex USA brand providing quality customer service with each and every client interaction
- Accurate keying skills and strong MS Office skills
- Excellent verbal communication and interpersonal skills. Good written communication skills
- Strong listening skills; skilled at developing and maintaining effective working relationships
- Experience working on a PC with accurate keyboarding skills. Strong working knowledge of MS Office applications
- Strong PC knowledge, including Microsoft Outlook and Excel and excellent keyboarding skills
- Possess good interpersonal and communication skills, both verbal and written, as well as good organizational and planning skills
How to write Bilingual Customer Service Representative Resume
Bilingual Customer Service Representative role is responsible for customer, interpersonal, english, french, computer, organizational, bilingual, spanish, listening, microsoft.
To write great resume for bilingual customer service representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual Customer Service Representative Resume
The section contact information is important in your bilingual customer service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual Customer Service Representative Resume
The section work experience is an essential part of your bilingual customer service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual customer service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual customer service representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual Customer Service Representative resume experience can include:
- Excellent communication skills with the ability to interact effectively at all levels (external / internal)
- Demonstrates effective decision-making skills required
- Great team work with strong interpersonal skills and can maintain effective work relationship with colleagues
- Strong organizational skills, especially time management and prioritization to cope with time pressure driven by time sensitive activities
- Demonstrate excellent written and verbal communication skills required
- Experience working on a PC, accurate keyboarding skills (25+ wpm)
Education on a Bilingual Customer Service Representative Resume
Make sure to make education a priority on your bilingual customer service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual customer service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual Customer Service Representative Resume
When listing skills on your bilingual customer service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual customer service representative skills:
- Strong interpersonal skills; ability to communicate clearly and effectively through both verbal and written mediums
- Demonstrates good mathematical, record keeping, organizational and problem solving skills
- Good computer systems aptitude and solid PC/keyboarding skills
- General knowledge of windows-based applications and strong ability to navigate numerous computerized information systems as well as strong keyboarding skills
- High volume call experience needed with strong customer service skills
- Strong phone contact handling skills and active listening
List of Typical Experience For a Bilingual Customer Service Representative Resume
1
Experience For Ssc-bilingual Customer Service Representative Resume
- Being patient and utilizing good listening skills with others
- Experience working on a PC with accurate keyboarding skills
- Good problem-solving and decision-making skills (autonomous environment)
- Business communication skills for effective communication to clients, referral sources, hospitals, funding agencies and internal customers
- Strong computer skills, including Excel, Access, Word
- Excellent written and verbal communications skills with the ability to apply problem solving techniques
- Excellent communication & interpersonal and problem solving skills with sales ability
- Possess the organizational skills required to handle multiple priorities simultaneously while meeting deadlines
- Good written and verbal communication skills, typing of 50 wpm, and a professional attitude required
2
Experience For Spanish Bilingual Customer Service Representative Resume
- Strong Keyboarding Skills WPM
- Fluently bilingual in French and English and strong written skills in both
- A results and detail-oriented professional, with exceptional verbal communication skills. Call Centre experience is considered an asset
- Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required
- Excellent verbal and written English and French language skills
- Effective verbal and written communication skills both in English and Spanish
- Excellent computer abilities with advanced MS Office skills
- Strong organizational skills, with the ability to handle multiple tasks and deadlines simultaneously
- Strong verbal and written communication skills of the English and French languages
3
Experience For Operations Bilingual Customer Service Representative Resume
- Excellent communication skills, fully fluent in both English and French (verbal & written)
- Excellent communication skills both written and verbal both Spanish / English
- Excellent phone etiquette skills and customer interaction techniques
- Proven customer support experience or experience as a client service representative
- Multi-task, prioritize, and manage time effectively
4
Experience For Temporary Bilingual Customer Service Representative Resume
- Good administrative detail and organizational skills
- Demonstrated ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
- Bilingual – Fluent in English and French is essential combined with Strong communication skills
- Proven customer support experience or experience as a Customer Service Representative
- Multi-task, prioritize, and manage time effectively
- Positive service attitude with excellent communication and interpersonal skills
5
Experience For Senior Bilingual Customer Service Representative Resume
- Keyboarding Skills (+45 wpm)
- Marketing and Sales skills are an asset
- Having the ability to professionally and effectively interface with customers and coworkers
- Possessing positive and clear language skills on the telephone to enhance relationships with customers
- Effectively utilize systems, tools and processes and gathers necessary information from business partners when handling customer inquiries and resolving issues
- Phone contact handling skills and active listening
- Work with minimal supervision while exercising good judgment and displaying effective work habits
- Experience with monitoring call quality and analyzing call center metrics a strong asset
- Administer policies and procedures effectively and appropriately while processing credit requests (i.e. Flat Rate, No Credit Refusal, etc.)
6
Experience For Csc-bilingual Customer Service Representative Resume
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Demonstrated experience performing extensive research to resolve complex customer inquiries
- Proficient computer and keyboarding skills to accurately and efficiently record and update customer information
- Deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude
- Bilingual skills English/Spanish/French Canadian
- Work towards excellent personal job performance through effective use of time, resources and energy
- Prior experience in a customer service atmosphere
- Maintain current technical skills and apply new knowledge for the improvement of customer service activities
- Communicate effectively and empathetically with our agents and clients
7
Experience For Bilingual Customer Service Representative Sales Resume
- Experience in foodservice, hospitality, beverage, and/or consumer goods is required
- Friendly, professional phone skills
- Superior verbal and written communication/customer service skills
- Composure: Ability to work in high-pressure situations and deals with conflict effectively
- Effectively read, write and speak both English and Spanish is required
- Administrative detail and organizational skills to achieve accuracy goals
- Prior call center experience, 3+ years of customer service background
8
Experience For Temp Bilingual Customer Service Representative Resume
- Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
- Prior outside foodservice sales coordination or customer support experience
- Basic software skills required
- Bilingual (English/ French) skills
- Satisfying customer needs through the use of the Customer Experience Model and by leveraging knowledge of the Bank’s services and products
- Utilizing Next Best Activities (NBA’s) to build a stronger relationship with the customer
- Having a very strong ability to multitask while on the telephone, computers, applications, and other tools in order to support the customer
- Offering solutions that optimize the customer experience and retain their business
9
Experience For Bilingual Customer Service Representative French\english Resume
- Providing excellent customer service to each and every customer no matter their situation
- Investigate inventory availability & inbound shipment timing to determine next steps for orders, requiring strong problem solving and quick decision making
- Respond to incoming calls from existing residential and commercial customers with a goal of providing an exceptional customer experience
- Demonstrated talents in communicating and interacting with clients/customers, both internal and external
- Knowledge and experience in medical device product, teambuilding, training and development and process improvement concepts
- Customer service related and/or data entry/processing experience
- Bilingual marketing experience required
- Identify effective financing options to help resolve delinquent accounts
- Previous working experience in an administrative or data entry related role
10
Experience For Total Benefit Bilingual Customer Service Representative Call Center Resume
- Build Customer Service metrics, KPI’s and dashboards for tracking the continuous improvement of the Customer Service Experience
- Strong understanding of McKesson Specialized Distribution systems and processes, as well as Specialty Services
- Work in a fast-paced, changing environment with multiple priorities
- Call patients prior to them receiving EOB to outline expectations of payments
- Review statements prior to being sent to ensure accuracy of co-insurance and deductible
- Pay Rate: $21-32/hr Depending on experience + benefits + accrued vacation pay
- Proven ability to work in a stressful and fast-paced environment with fluctuating work volumes
- Experience working in customer service
- Customer facing Customer Service or Contact Center experience
List of Typical Skills For a Bilingual Customer Service Representative Resume
1
Skills For Ssc-bilingual Customer Service Representative Resume
- Cultivate a strong, customer-oriented, trusting working relationship through extensive, two-way communication with the account(s), co-workers, various UA cross-functional teams and representatives
- Solid ability to communicate clearly and professionally, both verbally and in writing in Japanese & English, with emphasis in Japanese writing skills
- Solid ability to communicate clearly and professionally, both verbally and in writing in Spanish & English, with emphasis in Spanish writing skills
- Strong verbal and written communication skills are critical
- Strong Microsoft Office skills (Excel, Word & Powerpoint)
- Solid verbal communication skills with professional telephone etiquette
- Effective and efficient verbal and written communications skills
2
Skills For Spanish Bilingual Customer Service Representative Resume
- Excellent client service skills with a focus on complete and total client satisfaction
- Proven high level of interpersonal and communication skills
- Effective organizational skills with the ability to retain product knowledge and manage material vital to daily role
- Demonstrated skills in Office Suite of Products and Lotus Notes
- Computer aptitude, including typing of at least 35 wpm, accurate data entry, and the ability to effectively work in a Windows based environment
- Prior experience within a customer focused setting
- Exercise problem solving skills and promote card benefits on retention efforts
- Computer skills including Microsoft Office (Excel, Outlook, Word) required
3
Skills For Operations Bilingual Customer Service Representative Resume
- Strong computer experience (data entry, screen navigation, key boarding)
- Act as a team-player, contribute to a positive working environment, work well and effectively with others to meet objectives of the group and company
- Microsoft Excel - intermediate skills
- Above average communication skills
- Demonstrated customer service experience either from a call center office or face to face
- Basic windows computer, internet and MS Office skills are needed
- Provide strong customer-centric focus with the ability to understand and prioritize customer needs
- Provide strong customer centric focus with the ability to understand and prioritize customer needs
4
Skills For Temporary Bilingual Customer Service Representative Resume
- Successfully gather and analyze information to effectively diagnose the customer’s problem
- Additional sales rep training: Average Handle Time, Selling Skills, Selling Computers, Ingram Micro, Fraud Awareness
- Prior call center experience, 1+ years of customer service background
- Bilingual skills, both written and verbal
- Exceptional French and English communication skills
- Training: Equivalent combination of education and experience
5
Skills For Senior Bilingual Customer Service Representative Resume
- Offering hourly rate of $13.72 with excellent benefit pacakages to select from
- Demonstrate the benefits and assist clients in using alternate channels such as Automated Banking Machine, Mobile and Internet Banking
- Call center, receptionist or answering service experience required
- Payroll or basic accounting experience
- 6+ months of experience in a Call Center setting
6
Skills For Csc-bilingual Customer Service Representative Resume
- Some experience working as a Bilingual Customer Service Representative
- Develop a good understanding of other segments and offers and refer clients to appropriate partners to meet their financial needs
- Create a positive client experience while complying with established policies, practices and procedures
- Experience providing customer service on the phone
- Demonstrated aptitude for problem-solving
7
Skills For Bilingual Customer Service Representative Sales Resume
- Experience utilizing continuous improvement teams to enhance customer satisfaction
- Establish and maintain effective working relationships with physician office staff
- Strong general knowledge of order processing techniques and material distribution process
- Proven team-partnering capabilities
- Experience in a call center setting
- 2+ years customer service experience in an office or corporate environment
- Experience in a customer service
- 6+ months of In-Bound Call Center experience
- Financial customer service experience ideal
8
Skills For Temp Bilingual Customer Service Representative Resume
- Demonstrate self-discipline in adherence to schedule
- Asset: Good knowledge of SAP & Microsoft Excel
- Resolution of requests / documents that are not in good order by outbound calls/FAX to advisor and dealer head offices
- Customer Service experience is REQUIRED
- Experience with Infolease, Mars, CACS and Service Desktop
- Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint
- Experience in a call/contact center, customer service or related customer-facing role
- Customer Service Experience required
- Call center and/or phone customer service experience
9
Skills For Bilingual Customer Service Representative French\english Resume
- 1+ years of Customer Service experience
- Retail customer service experience
- Six months of more customer service experience
- The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
- Identify the root cause(s) of clients’ issue in order to provide effective resolution
- Two or more years Customer Service or Help Desk experience
- Demonstrates commitment to provide quality service to the customer and active awareness of customer needs
- Demonstrates ability to handle multiple tasks and consistently meet deadlines
- 0 months to 3 years’ experience in a customer service type of role, or a similar call center environment
10
Skills For Total Benefit Bilingual Customer Service Representative Call Center Resume
- Experience in customer service or related area
- Previous call center / customer service experience required
- Minimizing risk and losses by knowing and adhering to Scotiabank’s policy, authentication procedures and key controls
- Ongoing liaison with underwriters regarding decisions on accounts
- Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients
- Typing Speed of 30+ WPM
- Using the production/shop locator system, locates an auto glass vendor that can service the customer's vehicle quickly and conveniently
List of Typical Responsibilities For a Bilingual Customer Service Representative Resume
1
Responsibilities For Ssc-bilingual Customer Service Representative Resume
- Excellent customer service, interpersonal and problem solving skills
- Excellent verbal communication skills including a pleasant phone demeanor
- Demonstrates efficient time-management skills required
- Basic knowledge of MS Office, Internet, Windows and typing skills are required
- Detail oriented and able to work independently, as well as working effectively in a team environment
2
Responsibilities For Spanish Bilingual Customer Service Representative Resume
- Effectively manages customer and sales rep interactions through first level support for transactional furniture inquiries
- Proven experience as a Team lead or Senior with the ability to motivate and coach others
- Professional email communication skills
- Spanish bilingual skills are required
- Speak effectively with individuals identified in Work Relationships
3
Responsibilities For Operations Bilingual Customer Service Representative Resume
- Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
- Develop and maintain effective communication and good relationship with our external and internal customers
- Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers
- Maintains strong lines of communication with shipping plants and traffic to ensure seamless order processing and execution on standard and special/hot orders
- Experience processing detailed transactions and performing research to resolve customer inquiries
- At least six months of experience working in a role with a high volume of either inbound or outbound calls
- Foster solid working relationships with other departments and customers
- Customer service experience in financial services or banking
4
Responsibilities For Temporary Bilingual Customer Service Representative Resume
- Experience using the Chordiant technology platform is considered an asset
- Experience supporting a health care or customer service environment required
- Experience handling inquiries and requests for information in both English and Spanish
- Demonstrated writing and oral proficiency in English and Universal Spanish to facilitate clear and accurate information exchanges with callers
- Maintain enthusiasm and professionalism while providing efficient and effective service to customers
- (Canada) Experience working in multi-cultural environment
5
Responsibilities For Senior Bilingual Customer Service Representative Resume
- Handle change, multiple demands, ambiguity, and shifting priorities
- Versatility, flexibility and a willingness to work within constant changing priorities
- Excellent Training – Paid
- Excellent customer service attitude with ability to maintain professional demeanor when dealing with customers at all times
- Proven working knowledge of internet, e-mail and website technology
- Team player with the ability to handle change and shifting priorities
- A focus on delivering a personal experience to customers
6
Responsibilities For Csc-bilingual Customer Service Representative Resume
- Ales experience in any environment that requires meeting sales quotas
- Proven passion for accelerated learning
- Work closely with Customer Experience Manager and other coworkers on customer matters
- Experience in previous Customer Service position
- Desire to provide the best possible experience for our customers
7
Responsibilities For Bilingual Customer Service Representative Sales Resume
- Excellent ability to multi-task and attention to details
- Experience in creditor products is an asset
- Proven Ability to deliver bilingual world class customer service in our customer's native language of French (preferably French Canadian)
- Call center, customer service or healthcare/managed care claims experience
- Two years experience in healthcare environment or customer service environment with direct customer contact
- 6 or more months Customer Service experience
- Three (3) months of SAP experience
- Three (3) months of data entry experience
- Three (3) months customer service experience
8
Responsibilities For Temp Bilingual Customer Service Representative Resume
- Or more of experience in customer service or call center
- Experience in a customer service role in a call center environment
- (Canada) Excellent English and French
- Strong work ethic, sense of urgency and drive for results
- Customer service and/or sales experience (retail/restaurant)
- Quick learner with a strong attention to detail, is imperative
9
Responsibilities For Bilingual Customer Service Representative French\english Resume
- Recent Customer service experience
- Take the initiative and find creative approaches to make each customer’s experience feel personal
- Previous customer service representative experience
- 1 – 2 years of experience in Customer Service and its related tasks
- SAP Order Management experience
10
Responsibilities For Total Benefit Bilingual Customer Service Representative Call Center Resume
- Experience in a high-volume call center environment
- Understand basic customer needs and expectations to provide prompt effective resolution to requests
- Enter customer information in the system and identify and escalate priority issues
- Outbound Customer service experience in call center environment
- Ensure effective and timely escalation of circumstances that exceed normal tolerance levels set in Terms & Conditions document
- Demonstrate high attention to detail and remain organized
- Ability/willingness to deliver exceptional service as demonstrated in the interview process
- Customer service experience in a high volume call center production environment is required
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