Bilingual Agent Resume Sample

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Roslyn Runte
49899 Antonio Island,  Los Angeles, CA
+1 (555) 354 2371

Work Experience


Bilingual Medicare & Retirement Agent Manager
05/2018 - PRESENT
Detroit, MI
  • Sells TWC products and services to achieve monthly revenue and sales quotas in Video, Data, Phone and Intelligent Home through proactive consultative needs analysis with new and existing customers including development of client centric product solutions
  • Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls
  • Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings
  • Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken
  • Maintains call and data entry accuracy levels that meet department expectations
  • Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Spectrum’s products, services and packages along with competitor’s offerings
  • Follows Charter’s policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
  • Communicate fluently, both orally and in writing, in both English and Spanish - required
  • Strong computer skills -required
Bilingual IT Service Desk Support Agent
08/2014 - 11/2017
Philadelphia, PA
  • Provide our Spanish and English-speaking clients with the best travel package deals
  • Recent travel agency/airline experience
  • Prior inbound call center customer care/sales experience
  • GDS experience (SABRE and/or Amadeus)
  • Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promote and communicate current marketing campaigns and promotions
  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary
  • Responsible for following defined policies & procedures (e.g., verifies warranty entitlement, etc.)
  • Documents problems in the support solution database for diagnostics and solution implementation
Bilingual Data Entry / Call Centre Agent
05/2007 - 03/2014
Philadelphia, PA
  • Multitask and respond quickly via email- required
  • Strive to enhance the department’s relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided
  • Escalate to supervisor any situation outside the employee’s control that could adversely impact the service provided
  • Effectively evaluate guest needs and identify products that best fit the guest’s requests; providing sales quotes for these products on all Sales calls and correctly creating accurate reservations
  • Excellent communication skills, both written and verbal in both French and English
  • Excel in a dynamic and multi tasking environment
  • Knowledge of Bingo and/or Casino is an asset, though not essential
  • Assist Indepenet Presenters with all their questions or concerns

Education


Grand Valley State University
2001 - 2006
School's Degree in French

Professional Skills


  • Experience managing multiple priorities ie. handling phone calls while on the computer and navigating through a variety of computer applications
  • Remain open to providing and receiving feedback; work with your manager to develop and hone your leadership skills
  • Good understanding of computer hardware and software skills
  • Computer skills in Microsoft office applications an asset
  • Near-native verbal and written English communication skills
  • Advocating for our customers’ needs and creating a personalize experience
  • Experience working with high performing teams

How to write Bilingual Agent Resume

Bilingual Agent role is responsible for english, software, travel, security, database, health, gaming, microsoft, french, leadership.
To write great resume for bilingual agent job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bilingual Agent Resume

The section contact information is important in your bilingual agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bilingual Agent Resume

The section work experience is an essential part of your bilingual agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Bilingual Agent resume experience can include:

  • Demonstrate proficiency in oral and written communication; with fast and accurate typing
  • Previous Call Center or Customer Service experience required
  • Experience in a call centre or collection environment
  • Excellent attention to detail for accuracy
  • Relevant experience in technical support and/or customer service
  • Demonstrate a passion for excellence, a love for service and an innate ability to solve problems to meet our owners' needs

Education on a Bilingual Agent Resume

Make sure to make education a priority on your bilingual agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bilingual Agent Resume

When listing skills on your bilingual agent resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical bilingual agent skills:

  • Demonstrates clear and professional communication skills
  • Solid experience in customer/client service
  • Clear, distinct oral and written communication skills
  • Dynamic interpersonal and judgment skills
  • Focuses on delivering a positive customer experience according to NTT DATA standards
  • Strong understanding of the collections process

List of Typical Experience For a Bilingual Agent Resume

1

Experience For Bilingual IT Service Desk Support Agent Resume

  • Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our guests
  • Assist Spanish speaking guests/owners through both written and spoken communication
  • Be responsible for taking incoming phone calls, making outbound calls, and responding to emails on a daily basis from guests who have questions or concerns about
  • Understanding our callers’ technical needs and troubleshooting their issues in a clear, jargon free manner - resolving where possible and reassigning to 2nd level support teams where necessary

List of Typical Skills For a Bilingual Agent Resume

1

Skills For Bilingual IT Service Desk Support Agent Resume

  • Demonstrate knowledge of Nielsen’s business
  • Understanding and properly using and interpreting various federal policies, regulations, and systems in responding to consumer inquiries
  • Informing consumers of the results of their 1095-A Correction Request
  • Gathering information from consumers in order to complete the consumer’s 1095-A Correction Request
  • Follow all call scripts, Standard Operating Procedures and knowledge articles when responding to callers
  • INBOUND CALLS ONLY! No outbound calls, no cold-calling, no door-to-door
2

Skills For Bilingual Service Desk Agent Resume

  • This equates to $1,500 to $6,000 in commission per month alone - not including your base pay
  • Genuinely displaying humanity in every customer interaction
  • Comfortable working in a computer/systems desktop environment (Microsoft Office)
  • Create a positive work environment by maintaining the highest level of ethics and integrity consistent with Wyndham Vacation Ownership values
  • Score acceptably on job related testing assessments in English and Spanish
  • Knowledgeable in all major Cognosante HDC operating systems
  • Identify processing deficiencies and initiate corrective actions
  • Our Agents are responsible for a variety of different calls including
3

Skills For Bilingual Medicare & Retirement Agent Manager Resume

  • Full benefits (health, vision, dental, 6% match on 401K) along with free Internet and cable for employees - up to a $300 value
  • Hours of Operations are 6am - 12am, 7 days a week
  • Team-centric and positively motivated to delight our owners and their guests
  • Quickly learn and apply new information; be open to change
  • Completethe application for Customer Service Representative (Video Technical Support)
  • Uploada current, detailed resume
  • Complete the application for Bilingual Inbound Sales Agent position
4

Skills For Bilingual Technical Support Agent Tier Resume

  • Upload a current, detailed resume
  • Availability to work shifts and weekends
  • Knowledge of bank personal products, SBCD and card products is
  • Customer focus, service delivery oriented
  • Educate our owners on the details of their product so they can maximize the value of their ownership
5

Skills For Bilingual Call Centre Agent Resume

  • Utilizing solid judgment, product knowledge, technical knowledge, and problem solving, be able to offer detailed insight and alternatives to help owners book their dream vacations
  • Actively participate in driving the culture of our company
  • Basic Knowledge of MS Word, and Excel required
  • Knowledge of computer keyboard and mouse
  • Bilingual in Cantonese (verbal) is mandatory and French (verbal and written) is considered an asset
  • Knowledge of Windows applications and the ability to learn new systems and software quickly
  • Bilingual in French (verbal and written) is mandatory and Cantonese (verbal) is considered an asset
6

Skills For Bilingual Inbound Sales Agent Resume

  • Bilingual in English and French (verbal and written) is mandatory
  • Bilingual in French and English (verbal and written) is mandatory or Cantonese (verbal) is considered an asset
  • Bilingual in French (verbal and written) is required
  • Suggest ways to improve work processes
  • Remains knowledgeable of NTT DATA’s product line, current industry products and technologies
  • Professional demeanor and dependable work ethic
  • Direct hire opportunity!

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