Benefits Administration Resume Sample

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Maeve Rutherford
558 Erdman Meadows,  Houston, TX
+1 (555) 519 5866

Work Experience

Benefits Administration Manager
01/2017 - PRESENT
Detroit, MI
  • Acts Like an Owner: deliver results, creating value for our brands, our system, our customers and key stakeholders
  • Develop Self and Others: develop self and support others’ development to achieve full potential
  • Integrate and leverage Emblem Health’s capabilites where applicable
  • Data entry, scanning, filing and copying
  • Answering phone calls and fielding Team Member questions
  • Preparing new hire orientation packets and coordinating meetings
  • Track company wellness library inventory and issue pedometers for the wellness program
  • Run reports for the wellness and HSA programs
  • Update 401k portal with status and address changes, as applicable
Benefits Administration Analyst
08/2012 - 11/2016
Houston, TX
  • Understand Workday’s Implementation Methodology and use it on all engagements
  • Participate in update training and other events that help share one’s product skills with other consultants
  • Oversight of H&W regulatory compliance requirements (including reviewing SPD’s, SBC’s, OE Communication, etc)
  • Advanced level of understanding of Benefit Administration’s business area processes
  • Leads the Benefits Administration team to provide exemplary customer service related to benefit plan administration, service and support
  • Directs the development, implementation, maintenance and adherence of benefit administration processes to support Company requirements, compliance, reporting, and communication standards
  • Develops and implements quality assurance practices related to benefits administration. Identifies and implements cost savings/avoidance programs and initiatives
  • Responsible for the overall maintenance of 10-15 interfaces between SAP, third party benefits administrator and carriers
Intern Benefits Administration
05/2008 - 02/2012
Detroit, MI
  • Assist with updating and developing content on the company intranet website
  • Assist with coordination of wellness events including health screenings and flu shots
  • Assist with auditing of vendor and employee records
  • Develops project plans for and/or leads various Open Enrollment activities including user acceptance testing, validity of plan details in communications, coordination of employee open enrollment meetings, etc. Implements new benefit programs; arranges and conducts employee information presentations and assists in development of communication materials
  • Audits and researches benefit programs by gathering data from a variety of sources and disparate systems, including ADP, employees, electronic files, hard-copy files, consultants, vendors and carriers. Prepares information and conducts audits/tests to ensure plans and processes are in compliance with internal and external standards
  • Analyze and send appropriate correspondence to the appropriate parties to settle retiree accounts
  • Prepare cases for initiation of survivor benefits related to active and retired members
  • Prepare cases for presentation to the Board for accidental death survivor benefits
  • Responsible for c lient satisfaction, t imely closure of ongoing cyclical deliverables, i ssue resolution/seeing issues through to closure, documenting processes in Standard Operating Procedure format, p rocess improvements and other cost saving initiatives


University of Tennessee
2003 - 2007
Bachelor's Degree in From

Professional Skills

  • Strong problem solving, critical thinking skills, and experience with Benefits Administration is required
  • Proven skills in customer service delivery
  • Related experience required (experience as a benefit administrator, experience with benefit administration systems, etc.)
  • Relevant work experience (i.e. in-depth experience working in Benefits)
  • Develop skills to utilize new MARIS computer system, and working knowledge of current MSRB computer system
  • Experience handling confidential matters with demonstrated discretion and good judgment
  • Grow one’s consultative, problem solving, project management, technology and communication skills

How to write Benefits Administration Resume

Benefits Administration role is responsible for benefits, training, events, excel, planning, finance, integration, database, auditing, security.
To write great resume for benefits administration job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Benefits Administration Resume

The section contact information is important in your benefits administration resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Benefits Administration Resume

The section work experience is an essential part of your benefits administration resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous benefits administration responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular benefits administration position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Benefits Administration resume experience can include:

  • A superb attention to details, the ability to multi-task, and analytical skills
  • Demonstration of high level of customer service skills with high case volume
  • Develop skills to utilize MARIS computer system
  • Operate as SME during decision making processes to identify upcoming changes that impact HR Operations and SSC
  • Partner with CMU’s employee service center and outside vendors to ensure efficient and effective operations and a high level of service for all inquiries
  • Employee Benefits administration experience

Education on a Benefits Administration Resume

Make sure to make education a priority on your benefits administration resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your benefits administration experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Benefits Administration Resume

When listing skills on your benefits administration resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical benefits administration skills:

  • Negotiation skills with the ability to work towards acceptable outcomes; offer solutions
  • Experience in health care environment; at least 5 years’ previous high-level managerial experience
  • Work under pressure, manage shifting priorities, meet customer needs, and adapt to an ever-improving environment
  • Strong working knowledge of benefit plans and benefits administration with an understanding of HR processes and data required
  • Highly focused attention to detail with a proven track record of superior quality working in a production environment
  • Effective in a team setting; but also able to work independently

List of Typical Experience For a Benefits Administration Resume


Experience For Benefits Administration Manager Resume

  • Oversees process and responds to inquiries from Legal/Labor team, Corporate Benefits, HR Business Partners and line management by providing specialist administrative advice and consultation. Supports complex administration issues
  • Acts as primary liaison to Corporate Benefits on all benefits administration related initiatives and Legal/Labor on collective bargaining activity; develops meaningful stakeholder relationships
  • Stay in communication with HR, Global Learning & Development management and onboarding resources to ensure all training records and WWID’s are accurately entered in to the systems
  • Strong computer skills, e.g., Excel, Word, PowerPoint, SharePoint, and various ADP applications
  • Develop skills to understand and calculate creditable service and its relationship to retirement benefits generally

Experience For Benefits Administration Analyst Resume

  • Works with client to test self-service prior to enrollment beginning
  • Oversees the processing of enrollments, status changes, evidence of insurability documents and terminations of plan participants
  • Employee benefits experience
  • Employee Benefits administration experience
  • Acts as escalation point for complex client issues with benefits – specifically billing and claim issues
  • Coordinates and assists in the maintenance of web-based clients in the development and maintenance of client quick sheets user guides and training materials
  • Collaborates with service teams and clients in group implementation, data gathering and the renewal process
  • Supports marketing of benefits administration services
  • Develop thorough understanding and technical knowledge of various service purchase requests and related eligibility criteria under retirement plan rules

Experience For Benefits Administration Specialist Resume

  • Lead and create agendas for client meetings (when CRM is not available)
  • Calculate qualified and non-qualified retirement benefits
  • Provide on-line benefit administration implementation support services to meet the needs of clients
  • Build and maintain designated on-line benefit administration systems
  • Support the Director of Benefits in monitoring industry trends, analyzing benefit costs, developing recommendations for plan design changes, and implementing new programs
  • Lead the execution of annual open enrollment from inception to end, to include system testing, communication materials, employee counseling, coordination of benefits and fitness fair, and year-end enrollment activities
  • Audit the accuracy and performance of functions performed by other team members; prepare, collect, and organize data for actuarial assessments
  • Continually assess process and procedures to make recommendations for improvements; investigate discrepancies and provide resolution for escalated and complex issues
  • Provide training, mentorship, and oversight to benefit administrators and service center advisors to ensure day to day tasks are completed according to established processes in an accurate, timely and regulatory compliant manner

Experience For Senior Specialist, Benefits Administration Resume

  • Develop, distribute and maintain benefit communication material; deliver presentations, such as new hire orientation
  • Work on special projects as needed or assigned
  • Manage Benefits Administration team to ensure consistent program interpretation and application of provisions when responding to escalated issues, requests, power of attorney processes and workflows as well as facilitation of the appeals to the Global Administrative Benefits Committee
  • Responsible for day to day guidance, delegation of projects and performance management of team members. Manage operational performance of vendor/partners to ensure exceptional service levels based on agreed upon contractual performance metrics
  • Vendor Accountability: hold vendors accountable, by conducting monthly update meetings and quarterly operation reviews with vendors including Center of Expertise to ensure all performance metrics are met in contracts and SLAs are being met
  • Project management, assignment of tasks to team members, partner with COE on design issues that cannot be implemented or implementation issues, working with 3rd party vendors on system integration requirements, payroll deductions, system user acceptance testing, review of employee communications, etc

Experience For Process Owner Benefits Administration Director Resume

  • Build and maintain a strong team through effective hiring, training, coaching, team building, and succession planning
  • Manage vendors and support team to ensure effectiveness, consistency and accuracy in administering domestic and international relocations and provide support and expertise for escalated issue resolution
  • Prepares and audits monthly plan billings which include calculation, input, posting and invoicing
  • Assist as needed with data processing
  • Oversees the daily processing of web, paper and phone eligibility transactions

Experience For Pension Plan Benefits Administration Consultant Resume

  • Knowledge of local, state and federal laws related to employment and benefits
  • Research requests for stablishing creditable service, reinstating previously refunded time, out of state teaching, military service, and service with other cities and towns
  • Communicate with other retirement boards on participant salaries, refund breakdowns, service and liabilities of their members attempting to establish creditable service with the State Board of Retirement
  • Develop skills necessary to integrate and become proficient with OnBase ECM system in order to successfully process member purchases or creditable service and other types of system transactions
  • Engaging in a project to organize the benefits billing and create the reconciliation process
  • Review and manage benefit vender employee data
  • Responsible for sensitive data entry
  • Manages the administration and billing functions for various client accounts to ensure the timely and effective processing of all relevant benefits administrative needs

Experience For Benefits Administration Analyst Survivor Analyst Resume

  • Works with clients or prospective clients to identify the group’s specific characteristics including/ benefit needs, design, benchmarking/trend analysis, group demographics and/or employee census
  • Communicates with and establishes a solid relationship with clients, prospective clients and carriers, providing excellent customer service to clients, employers, brokers, service teams and vendors
  • Works closely with vendor contacts to investigate discrepancies and provides reports and notifications in non-routine instances
  • Investigates and resolves technical system related issues
  • Assists with post-open enrollment clean up (complete carrier census template; ensure that post OE EDI files are sent and received by carrier)

Experience For Benefits Administration Senior Professional Resume

  • Research requests for establishing creditable service, such as reinstating previously refunded service, out of state teaching, military service, and service with other cities and towns
  • Develop proficiency with OnBase ECM (document scanning) System and demonstrate ability to integrate with daily responsibilities and other types of system transactions
  • Develop thorough understanding and technical knowledge of several types of benefit requests and related eligibility criteria under retirement plan rules with an initial emphasis on survivor benefits
  • Provide appropriate phone and in-person counseling to answer member and beneficiary inquiries
  • Accurately process to conclusion notifications and claim requests related to
  • Review and assign benefits issues to team from third party benefits administration vendor
  • Research moderate to complex general benefit issues that are escalated by our benefits administrator on behalf of an employee

Experience For Director of Benefits Administration Resume

  • Attend and participate in internal and external meetings as needed
  • Manage and/or assist with projects as required
  • Other programs, projects and tasks as assigned
  • React quickly to and deliver resolution to meet customer needs in a complex, fast paced, dynamic environment
  • Attention to detail and ability to connect information from multiple sources
  • Travel as needed – approximately 10% in an average year

Experience For Group Benefits Administration Resume

  • Serve as a coach and mentor for those in the Benefits team, approximately 5-7 direct reports
  • Knowledge of administration on Health & Welfare benefits programs, familiar with computer applications (Microsoft Products, MyHR, HWSE), ability to manage multiple projects at once, and customer service oriented
  • Enhance your knowledge of retirement plan design and administration
  • Understand ERIS rules and regulations
  • Analyze data in the case management tool to accurately capture, track and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback and improve quality
  • Provide thorough data analysis for COE project implementations

List of Typical Skills For a Benefits Administration Resume


Skills For Benefits Administration Manager Resume

  • Interpersonal Skills and conflict resolution techniques
  • Experience conducting an employee benefits open enrollment
  • Experience working directly with carriers
  • Assist Senior-level Analyst with User Acceptance Testing validation between HRIS and COE
  • · Experience using HRIS systems specifically Workday
  • Participate in HRIS testing and validation of vendor integration files

Skills For Benefits Administration Analyst Resume

  • Six years of benefits administration experience required
  • Demonstrated competence in Microsoft Office suite, specifically Word, Excel and PowerPoint
  • Experience with large scale project leadership
  • Managing processes and process improvement
  • Occasional walking and pushing and pulling of supplies and reaching or stooping for filing purposes
  • Proactively identifying and mitigating project risks while escalating when appropriate
  • Lead Key meetings including Implementation kick-off meetings, status meetings, and other meetings during the implementation process with clients
  • Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
  • O S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency

Skills For Benefits Administration Specialist Resume

  • Assist in sales and marketing activities as needed
  • Relevant payment or other accounting work
  • Applied knowledge of ERISA and federal and state regulations, Form 5500 and ACA reporting required
  • Work long hours, sitting at a desk
  • Has worked with billing reconciliation in benefits field
  • Serve as subject matter expert (SME) for Tier II Specialists in decision making processes related to all HR Operational disciplines
  • Lead system testing efforts and liaise with HRIS and the COE to resolve any defects

Skills For Senior Specialist, Benefits Administration Resume

  • Continuously reviews SSC knowledge base to maintain working knowledge of all HR applications
  • Provide reporting and metrics to enhance performance and customer service levels within SSC
  • Collaborates with COE in setting direction for employee benefits
  • Manages operational execution across HR Services organization resulting from acquisitions, facility relocation and other significant corporate events
  • Assists in the preparation of 5500’s, Summary Annual Reports, Annual Funding Notices, as well as other required annual compliance notices and reports
  • Respond to inquiries from participants about plan terms: distributions, service, vesting
  • Review plan amendment and employee communications for accuracy and understanding

Skills For Process Owner Benefits Administration Director Resume

  • Continuous improvement and team work mindset Education
  • Able to quickly diagnose critical issues
  • Analytical, organized, and a self-starter
  • Multi-task to achieve delivery dates
  • Help manage and provide technical guidance through the implementation of new client Web sites
  • Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log)

Skills For Pension Plan Benefits Administration Consultant Resume

  • Test client sites for quality assurance; track and monitor the resolution of issues
  • Prepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.)
  • Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
  • Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution
  • Maintain thorough understanding of all internal systems to respond to general and specialized client requests
  • Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates

Skills For Benefits Administration Analyst Survivor Analyst Resume

  • Develop and implement fulfillment procedures
  • Lead and create agendas for client meetings (when Client Relationship Manager is not available)
  • Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout all phases of product life cycle
  • Manage workflow in the setup and maintenance of carrier and payroll feeds
  • Provide open communication to bswift customers in a pleasant, professional manner with a can do attitude
  • Lead and project manage the Health and Welfare Active/Retiree new client implementations to achieve individual, team, & company goals

Skills For Benefits Administration Senior Professional Resume

  • Manage timelines with other bswift implementation staff and clients
  • Manage project communication and governance by reporting a clear, consistent and accurate status reporting on a regular basis for client and internal bswift team leaders and peers
  • Lead the team and client to define and document requirements by reviewing source documents (Legal Plan Documents, Summary Plan Descriptions, Human Resource Materials), identifying relevant plan administration information from those documents and inputting information into the requirements format including, but not limited to
  • O Benefits Class Matrix, Plan Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required
  • Supervision, coaching, and mentoring
  • O Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
  • O Research and recommend system enhancement based upon client needs (assist in the development of enhancement specifications with bswift Product Managers and Developers)
  • O Act as a coach and mentor for others
  • Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients

Skills For Director of Benefits Administration Resume

  • Perform Analysis and configure system as needed and lead the team with other bswift resources (implementation analyst, product management, development, call center) to meet client deliverables; including, but not limited to
  • Knowledge of Affordable Care Act (ACA) policies/procedures
  • Knowledge of benefit administration and benefit structure
  • Technology knowledge of data base management, Microsoft Office Suite, and Human Resource Information (HRIS) systems
  • Be both proactive and flexible

Skills For Group Benefits Administration Resume

  • Certified Benefits Professional (CBP), Certified Employee Benefits Specialist (CEBS), or other HR certification desirable
  • PeopleSoft HCM 9.0 with knowledge of the HCM application and processes for Base Benefits/Benefits administration
  • Advanced knowledge in the use of Microsoft Word and Excel (i.e. mail merges, labels/correspondence, v-lookup formulas, and mathematical formulas)
  • Excellent oral and written communications skills; with the ability to effectively and diplomatically communicate and interact with all levels of internal staff and external contacts
  • Analytical, focused, highly organized and detail oriented
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel ability to listen, clarify and respond well to questions

List of Typical Responsibilities For a Benefits Administration Resume


Responsibilities For Benefits Administration Manager Resume

  • Experience with benefits administration / open enrollment process
  • 5 – 10 years related work experience, preferably within worksite marketed voluntary benefits
  • Collaborate with internal HR teams to determine resolution for gaps in processes, additional audit needs and interface errors
  • Subject matter expert in employee benefit operations, to include H&W, Retirement, Deferred Compensation, Immigration and Expatriate/Inpatriate programs
  • Is accountable for the performance and results of a larger team (e.g., more than 3 employees) within a Department
  • Provides day-to-day management of a team of professional and technical support employees
  • Decisions are guided by policies, procedures, business plans, receives guidance from Benefits COE team

Responsibilities For Benefits Administration Analyst Resume

  • Provides technical guidance to employees and colleagues, and facilitates coordination of administration of benefits with all vendors
  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of understanding of current business trends and regulations. Sets priorities for the team to ensure tasks are completed
  • Direct client and/or analyst experience in benefits administration
  • Team-work driven initiative

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