Benefits Admin Resume Sample

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Kylee Pouros
5326 Horacio Point,  Philadelphia, PA
+1 (555) 664 7996

Work Experience

Benefits Admin Senior Specialist
06/2017 - PRESENT
Dallas, TX
  • Experience in a task lead or supervisory role. Demonstrated strong organizational and interpersonal communication skills
  • Previous experience with PeopleSoft
  • Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums
  • Experience in a task lead or supervisory role required
  • Maintain eligibility files for employee and dependent coverage and verify coverage with providers
  • Provide interpretations of all benefit plans and answer inquiries and/or complaints from members, supervisors, and benefit providers. Inquiries are responded to in person, by telephone or by written communications
  • Complete review of PEN forms to determine impacts on RSP vesting dates, COBRA qualifications and notifications, 401(k) vesting, Retirement plans, severance agreements and leaves. Coordinate with Payroll, HR Solutions Center, Leave Coordinator regarding any updates or changes needed to ensure correct information is reflected for member
  • Maintain vested terms/retirement information. Record funding information for monthly annuity payout and lump sum distributions
Hrsc Benefits Admin Anlyst
11/2013 - 12/2016
Dallas, TX
  • Make recommendations to supervisor regarding benefit plan design improvement, based on resolution of recurring inquiries and problems with processes and procedures
  • Coordinate with benefit plan providers and vendors in resolving customer inquiries/complaints
  • Provide coordination with outside vendors and COBRA administration
  • Primary contact for any employee benefit mailings for new benefit plan rollouts or plan changes
  • Provide support to Benefit Committee regarding reporting of distributions for the Retiree Trust
  • Coordinate with Corporate Communications team regarding announcements for retirements, retirement parties, deaths and funerals
  • Responsible for Death and Retirement report for Together Magazine and retirement list for HRBP's
  • Provide and validate data for corporate communications used on Facebook
Benefits Admin Supervisor
07/2007 - 09/2013
San Francisco, CA
  • Assesses and evaluates current team competencies to develop a baseline of service opportunities. Assists in training new employees and ensuring ongoing training is effective
  • Measures service levels and tracking systems for program improvement
  • Analyzes and resolves customer service escalations
  • Maintains adherence in areas such as attendance, punctuality, use of time-off, etc
  • Manage multiple small and medium scale project planning at the same time
  • Applicable client tools
  • Gather information, researches/resolves inquiries and logs customer calls


Everest University - Pompano Beach Campus
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Excellent project management, problem solving, communication skills
  • Strong organizational skills, ability to multi-task, self-motivated
  • Strong computer skills to include Windows, MS Office (Excel, Word, Outlook), Internet, DB7, HW7, Clarify
  • Typing skills of 25 WPM or more
  • Working experience with MS Excel, MS Word, Power Point
  • Demonstrates sound learning and understanding of basic material within a reasonable time frame, when presented with unfamiliar information
  • Computer: Experience working with a database system and the ability to navigate multiple software applications at once

How to write Benefits Admin Resume

Benefits Admin role is responsible for training, general, events, research, design, reporting, planning, benefits, compensation, database.
To write great resume for benefits admin job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Benefits Admin Resume

The section contact information is important in your benefits admin resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Benefits Admin Resume

The section work experience is an essential part of your benefits admin resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous benefits admin responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular benefits admin position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Benefits Admin resume experience can include:

  • Experience in employee benefit plan administration or benefits outsourcing
  • Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problem
  • Willing to work longer hours when needed to meet client deliverables
  • Responsible for troubleshooting, interpreting and correcting system generated error messages from participant database
  • Proficient with Microsoft Office including Word, Excel, Internet, Outlook, Pass, PC and Business Writing
  • Proficient with Microsoft Office including Word, Excel, Internet, PeopleSoft, Outlook, Access, KLG Tools, PC and Business Writing

Education on a Benefits Admin Resume

Make sure to make education a priority on your benefits admin resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your benefits admin experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Benefits Admin Resume

When listing skills on your benefits admin resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical benefits admin skills:

  • Work efficiently and effectively in demanding environment
  • Corresponds and communicates effectively
  • Computer: Experience working in a database and the ability to navigate multiple software applications at once
  • Good understanding of valuations, reconciliations and stock markets
  • Call center experience, preferably in an outsourcing environment
  • Experience working with Chat/Email communication with customers to provide service and thorough explanation of benefits

List of Typical Skills For a Benefits Admin Resume


Skills For Benefits Admin Senior Specialist Resume

  • Experience in a large scale, complex, multi-function DB/DC/HW call center or benefits administration environment
  • Positive attitude and strong team spirit
  • Previous experience in Benefits, Defined Benefits, Defined Contributions, Client services or other financial background is helpful
  • Experience in a large scale, complex, multi-function DB/DC/HW call center or benefits administration environment required
  • Work is performed in an office environment using computer equipment including a keyboard, mouse and computer monitor
  • Assists the team in meeting contractual and non-contractual service agreements by completing assigned projects accurately and timely
  • Handle multiple projects, meet established deadlines, and adapt to an ever-changing environment for the purpose of accomplishing results
  • Maintain flexible attitude and approach toward assignments while actively participating and supporting a team environment
  • Mathematical: Conceptual understanding of data, numbers, their relationships, combinations and operations

Skills For Benefits Admin Senior Associate Resume

  • Computer literacy – working knowledge of MS Excel, Word, Outlook
  • Interact professionally, in writing or in person, with client contacts
  • Refers to plan, process or application documentation when unsure how to handle or process something
  • Manages increasing workload and accountabilities within time and expense budgets
  • Regularly participates in required training
  • Responsible for performing various data clean-up initiatives

Skills For Hrsc Benefits Admin Anlyst Resume

  • Under minimal direction write requirements to correct system errors for programming team
  • Write SOLs requirements and run program in order to minimize the number of records requiring manual review and correction
  • Performs Users Acceptance and Production Testing on system upgrades to ensure outcome is accurate
  • Provides technical guidance, training and assistance to lower level staff
  • Consult, research, and resolves issues regarding the administration of pension and survivor benefits for retirees, beneficiaries, employers, etc
  • Review and audit work of other team members and then provide guidance and additional training as needed
  • HS Diploma – required
  • Analytical: Ability to analyze underlying problems and patterns taken from various sources, evaluates alternatives and draw accurate conclusion. Exhibits a natural ability to pay attention to detail
  • Health & Welfare and Defined Benefits knowledge

Skills For Benefits Admin Specialist Resume

  • Call Center/Customer Service/Service Center environment
  • Maintain floor supervision in the TM’s absence
  • Temporary Project Based Positions
  • Project Based to Perm Opportunity based on performance and attendance
  • Temporary Project Based Positions with opportunities to go Perm!
  • Bilingual in English and Spanish
  • Meet and manage tight deadlines, without error
  • Proficient in Kforce, Siebel, Microsoft Word, Excel, Project, PowerPoint, and Internet for use of Dashboards and Case Management tools (Contact workspace, PASS etc.)

Skills For Benefits Admin Supervisor Resume

  • Proficient with Microsoft Office including Word, Excel, Project, Internet, SQL Outlook, Pass, PC and Business Writing
  • Proficient with Microsoft Office including Word, Excel, Access, Project, Internet, SQL Outlook, Pass, PC and Business Writing
  • Monitor eligibility of employees and dependents with Health carriers resolving issues/discrepancies and requesting enrollment on non-routine situations
  • Computer literacy with working knowledge of MS Excel, Word, Outlook
  • Responsible for researching problems, discrepancies, and issues and provides requested information
  • Some knowledge of relevant pension, group retirement and savings plan, and equity-based plan legislation
  • Serve as a third party vendor to gather information on services provided by larger clients
  • Interacts on a daily basis with the HW and DB Operations departments, client HR personnel, and client service providers as well as other areas within ACS

Skills For Benefits Admin Analyst Resume

  • Flexibility to support peak volume events
  • Supports the Health and Welfare administration work for assigned clients
  • Analyze the enrollments of employees in health, dental, life, disability and vision benefits in Conduent Advantage system to ensure compliance with plan documents, guidelines, and policies
  • Assist the Call Center with questions and problems as they arise
  • Able to competently work case management system and benefit system
  • Ensures that data received from either the Client Company or participant is complete and accurate in order to process the request

Skills For Project Based Benefits Admin Senior Associate Resume

  • Communicates directly with the client to provide information with assistance from senior staff, if applicable
  • Handles routine client inquiries and seeks assistance from more senior plan administrators when needed
  • Elevates question/issue to senior staff with reference to their own research and provides suggested solution, as applicable
  • Is familiar with and adheres to administration standards and best practices. Asks how to proceed when unsure
  • Interacts on a daily basis with the HW and DB Operations departments, client HR personnel, and client service providers as well as other areas within Conduent
  • Generate all correspondence to survivors (i.e. condolence letters, beneficiary summary, follow-up letters, etc.…)
  • Analyzes and corrects participants’ pension data

Skills For Benefits Admin Associate Analyst Resume

  • Performs complex pension calculations
  • Defined Benefit / Defined Contribution
  • Interpret plan rules to ensure compliance with plan document
  • Directs the operations of a small to mid-sized Benefit Administration department, which manages benefits policies/programs on behalf of plan sponsors
  • Prepare and review letters related to retiree and survivor benefits
  • Process and request annuity and lump sum pension benefit payments

Skills For Benefits Admin Spec Resume

  • Respond to call center cases and client contacts in a timely manner
  • Review and update data and prepare notices as required
  • Process and maintain participant and beneficiary census and payment data
  • Assist with audits, data cleanup, and other special projects as assigned
  • Communicate effectively, both orally and in writing, and to a varied population including retirees, survivors, client contacts, and senior management
  • Think critically and produce sound, logical conclusions

Skills For Benefits Admin Manager Resume

  • Handle sensitive situations in a calm respectful manner
  • Produce work accurately and thoroughly
  • Proficient use of personal computers and Microsoft Office Suite, especially Excel
  • Prepare and review written communications for participant inquiries
  • Health and Welfare

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