Banking Manager Resume Sample

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Corrine Hermann
4694 Franecki Union,  Dallas, TX
+1 (555) 257 4129

Work Experience


Business Banking Manager
02/2017 - PRESENT
Chicago, IL
  • Develop and manage customer relationships to include all types of business banking and deposit products and services and maximize long-term customer satisfaction through aggressive cross-selling efforts to satisfy customers’ financial needs. Assists staff as needed in meeting with customers
  • Monitor customers’ repayment activity. Responsible for handling early detection and identification of past due accounts. Responsible for credit quality of individual portfolios
  • Manage and oversee non-Retail personnel and operations necessary to effectively market, deliver and support broad-base community bank services. Lead non-Retail staff to achieve financial and risk goals, which includes meeting loan, deposit and income growth expectations
  • Develop and manage midsized to large customer relationships to include all types of business banking and deposit products and services and maximize long-term customer satisfaction through aggressive cross-selling efforts to satisfy customers’ financial needs
  • Ensure appropriate risk management and credit quality is meeting expectations with the assigned markets
  • Provide a detailed performance report to senior management and the Board of Directors on a monthly basis
  • Actively manage talent to develop staff, recruit candidates and maintain appropriate staffing levels
Digital Banking Manager
12/2011 - 01/2017
Phoenix, AZ
  • Responsible for oversight of Great Western Bank non-Retail personnel in the designated market area in meeting all applicable bank policies and procedures along with compliance with state and federal regulations
  • Provide leadership, direction and guidance for all activities in region in effort to achieve organizational objectives
  • Assist Branch Managers in budgeting process and reviews, provides analysis and controls expenses in order to meet budget
  • Implement business development plan through marketing by contact with existing and new customers and directing Branch Managers
  • Maintain lines of communication with Branch Managers and insure all branch locations are operating in a consistent manner
  • Responsible for the day-to-day activities in the branch locations (including such items as client relations, business development, facilities, supplies, equipment, etc.)
  • Responsible for maintaining a high level of customer service
  • Responsible for the internal audit function such as BSA, CRA, and all other compliance issues, including the ongoing maintenance of the bank’s policies and procedures
Specialised Banking Manager
12/2006 - 11/2011
New York, NY
  • Interact with Board members on the Audit Committee concerning audit issues
  • Coordinate and facilitate all compliance examinations
  • Approve loans up to lending authority limits as presented by Branch Managers and loan officers
  • Represent the institution to customers, shareholders, regulatory agencies, and civic and professional organizations
  • Responsible for the overall leadership in the branches, including teller, consumer lending, and customer service employees, to include hiring, development, performance reviews, and termination
  • Perform annual performance reviews and effective management planning and goal setting for staff
  • Responsible for managing a portfolio of business clients and is accountable for net client growth, risk management effectiveness, customer service and profitability. Responsible for building and managing a business banking Team
  • Develop and manage customer relationships to include all types of business banking and deposit products and services and maximize long-term customer satisfaction through aggressive cross-selling efforts to satisfy customers’ financial needs

Education


Argosy University - Tampa Campus
2002 - 2006
Bachelor's Degree in Business

Professional Skills


  • Demonstrated sales and business development ability, expert marketing and customer service skills and strong client advisory skills
  • Sales prospecting & closing skills/Relationship Management Skills
  • Proven research, analytical, credit/ risk assessment skills gained through banking experience
  • Strong leadership, sales, communication, cross-selling, sales planning, mathematical, decision-making, customer service and analytical skills
  • Solid organizational skills including attention to detail and multi-tasking skill
  • Proven business development skills (i.e. top ranking on leader boards)
  • Crisp communication and presentation skills, demonstrated confidence in tailoring messages horizontally and vertically in the organization-executive presence

How to write Banking Manager Resume

Banking Manager role is responsible for business, customer, credit, leadership, analysis, lending, relationship, negotiation, interpersonal, reporting.
To write great resume for banking manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Banking Manager Resume

The section contact information is important in your banking manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Banking Manager Resume

The section work experience is an essential part of your banking manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous banking manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular banking manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Banking Manager resume experience can include:

  • Excellent written and verbal communication, problem solving and organizational skills and creative abilities
  • Grow and manage a portfolio of business customers using your strong relationship management skills
  • Self starter with initiative and strong organizational/multi-tasking skills
  • Proven knowledge of sales skills and knowledge of sales process
  • Outstanding task coordination, communication, and presentation skills
  • Outstanding business development skills

Education on a Banking Manager Resume

Make sure to make education a priority on your banking manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your banking manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Banking Manager Resume

When listing skills on your banking manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical banking manager skills:

  • Self-starter with initiative and strong organizational/multi-tasking skills
  • Experience with a SAP or other major ERP systems, Treasury management systems and advanced Microsoft Excel skills
  • Works effectively with business partners to ensure continued focus on the customer experience
  • Posses strong leadership skills and a Team player
  • Prior experience in developing strong relationships in a customer focused role
  • Have effective sales funnel management skills to achieve successful sales goals

List of Typical Experience For a Banking Manager Resume

1

Experience For Business Banking Manager Resume

  • Monitor performance against objectives and tackle areas of underperformance effectively
  • Delivers superior financial results through excellent customer service that defines great customer experience
  • In-depth Sale & Service orientation skills
  • A strong customer service and sales experience
  • A strong customer service and business development experience
  • Extraordinary customer service skills and the mindset to put the customer first
2

Experience For Digital Banking Manager Resume

  • Effectively manage referrals and ensure timely turnaround of customer requests
  • Work effectively and collaboratively within a team and actively participate and support the bank’s initiatives
  • Evidence of strong partnership and results in cross-LOB referral categories
  • Excellent experience with the entire microsoft suite
  • Effectively utilize and manage time to accomplish goals and objectives on a consistent basis
  • Demonstrated expert knowledge of financial products and banking regulations
  • Experience within a busy portfolio of business banking clients
  • Experience within an busy portfolio of business banking clients
  • Develop and implement risk mitigation strategies, track and report progress, and validate corrective actions
3

Experience For Regional Banking Manager Resume

  • Experience within a busy portfolio of clients
  • Serves as partner to all lines of business for effective customer acquisition, cross-sell and retention
  • Strong management and negotiation capability
  • Fluency in Mandarin is essential and knowledge of Cantonese would be a strong advantage
  • Proven background in customer focus
4

Experience For Specialised Banking Manager Resume

  • Experience and knowledge of sales process
  • Proven ability to speak Mandarin
  • Good knowledge of CMB’s international proposition / product capabilities
  • Branch/sales/operations experience
  • Experience in a managerial capacity
  • Proven leadership abilities shown in previous positions
  • Experience within an busy portfolio of clients
5

Experience For E-banking Manager Resume

  • Having sophisticated conversations with clients regarding the structuring of their loan portfolio, security pool and future capital requirements
  • Developing and improving professional excellence through the management of individual and team performance; and
  • Negotiating with new and existing clients to meet and deliver upon their full financial needs
  • Providing banking solutions tailored to customers' needs
  • Building and leveraging relationships with internal specialists for the bests customer outcomes
  • Generating business growth through existing and prospect customer relationships
  • Utilising a structured sales approach ; build and leverage relationships with specialists for the best customer outcomes
  • Working knowledge of bank policy and procedures
  • Using structured sales techniques to influence Business Bankers
6

Experience For Private Banking Manager Resume

  • Acting as banking subject matter expert for the ongoing programme of system change and enhancements
  • Leading and contributing to ad-hoc banking projects
  • Managing and mentoring staff in Middle Office and Back Office
  • Introducing the Bank’s suite of Banking products and services
  • Managing cash management functions for the Ryanair group
  • Managing relationships with Ryanair’s banks and other service providers
7

Experience For Online Mobile Banking Manager Resume

  • Preparing daily, weekly, monthly and quarterly management reports
  • Hiring appropriate talent
  • Providing remote support to frontline teams through the delivery of e.g. WebEx presentations and business coaching
  • Using a variety of tools and techniques to manage and manipulate business performance data related to RM activity
  • Increase revenues and profitability by expanding private banking services to existing clients, marketing new products, and securing new clients
  • Lead the business banking team within assigned market by recruiting and developing a high performing team to drive results
  • Negotiation and setting of lending conditions and covenants and ongoing monitoring of compliance
  • Be accountable for responsibly providing market leading service that meets the financial needs of Business Banking customers
  • Proactively engaging in identifying and acting upon referrals and leads
8

Experience For Small Business & Business Banking Manager Resume

  • Work as an Engagement Manager responsible for budgeting, billing and EY’s essential quality and risk management activities
  • Identify and address the Transactional Banking needs of both new and existing customers
  • Act as process owner for banking process, including
  • Thorough comprehension of credit risk management, loan underwriting and structuring loans
  • Provide market leading service that meets the financial needs of Business Banking customers
  • Follow the sales and credit process that establishes what financial solutions the customer needs, and recommending then delivering the solutions
9

Experience For Structured Banking Manager Middle Market Financial Sponsor Resume

  • Work with small business banking customer, following the sales and credit process
  • Be accountable for responsibly providing market leading service
  • Provide market leading service that meets the financial needs of Business Banking stakeholders
  • A passion for helping and partnering with business customers to optimise their cash flow and grow their business
  • A passion for helping and partnering with business customers to fully understand their business and optimise their cash flow and grow their business
  • Initiate and maintain relationships and connection with clients and prospects to generate ongoing Business finance opportunities
  • Attend technology training to further enhance the knowledge of the products and services in the industry
10

Experience For Health Banking Manager Resume

  • Customer support (including other user departments)
  • Provide branch and customer support for more complex electronic banking products
  • Interacts with other bank officers to further expand existing customer relationships and develop new contacts
  • Coach the team through actively providing constructive feedback, guidance and support
  • Ensures that the group’s operating procedures are in compliance with the approved policies and procedures of the bank and with applicable regulations
  • Business acquisition and development through networking
  • Establish annual goals and development plans for each member of Banking staff
  • Maintain existing client relationships and the financial condition of more complex accounts
  • Be passionate about customers and delivering to their needs

List of Typical Skills For a Banking Manager Resume

1

Skills For Business Banking Manager Resume

  • Understanding of Small Business markets / Small Business lending skills and credit analysis
  • Understanding of Small Business markets/Small Business lending skills and credit analysis
  • Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products
  • Proven experience within a Business Banking / Commercial banking role
  • Relevant banking / treasury experience, including operational and project-based experience is desirable but not essential
  • Proven ability to lead a team yielding strong performance including sales and client satisfaction results
  • Proven experience managing a portfolio of business banking customers, ideally in the $500k - $5M range
  • Proven experience in acquiring new-to-bank customers & growing a portfolio
  • Proven experience managing a portfolio of business banking customers, ideally in the $500k - $3M range
2

Skills For Digital Banking Manager Resume

  • Proven experience in acquiring new-to-bank customers & growing a portfolio would be highly advantageous
  • Sales prospecting, closing and negotiation skills
  • Business prospecting, closing, and Relationship Management skills
  • Proven working experience in project management in the banking and information technology sector
  • Recommend appropriate staffing mix, roles, and skillsets of Banking department
  • Assist in further developing the skills of reporting employees
3

Skills For Regional Banking Manager Resume

  • Proven experience in building successful sales pipelines
  • Demonstrated strong leadership, management, sales, and marketing capabilities
  • Good understanding of bank and office operations with a strong aptitude in computer applications
  • Put measures in place to manage succession planning effectively
  • Small Business lending skills and credit investigation
  • Proven experience in managing a busy portfolios of clients
  • Proven experience in managing a portfolio of Small Business clients
4

Skills For Specialised Banking Manager Resume

  • Proven business develop experience in growing a portfolio through dedicated channels
  • Proven experience within a Business Banking role
  • Solid understanding and experience in credit procedures and policies
  • Banking experience, ideally within lending
  • Understanding of Small Business markets and Small Business lending and credit analysis experience
  • Using proven sales capabilities to influence Business Bankers
5

Skills For E-banking Manager Resume

  • A track record of building strong and sustainable relationships, growing market share and profitability, and increasing customer satisfaction and retention
  • Proactively owning the customer experience in managing your existing portfolio of clients
  • Advanced experience working at a Retail and/or Corporate Banking industry/functional knowledge
  • Strong understanding of retail/commercial banking products, services and procedures
  • Experience working in the Banking Industry
  • Demonstrated success in networking and identifying new business
  • Experience managing a busy portfolio of business banking clients
  • Cross-selling opportunities with customers and owning the customer experience for a portfolio of clients
  • Good team player, comfortable working across teams and interacting with various departments
6

Skills For Private Banking Manager Resume

  • Experience in the financial services industry, ideally within a Business Banking environment
  • Experience in consumer lending and/or loan sales/purchase environment
  • Business banking experience
  • Good understanding of all the bank's products and service and the overall sales process with a focus on client segmentation and performance measurement
  • Experience working as a Branch Manager
  • Build strong working relationships within the organization and develop professional relationships with customers and business associations
  • Seven or more years of experience in relationship management banking
7

Skills For Online Mobile Banking Manager Resume

  • Financial/accounting operations experience
  • Business banking experience
  • Strong sales prospecting and referral ability
  • Demonstrated focus on business and commitment to remaining up to date in respect to industry knowledge and trends
  • Significant lending and credit experience
  • Demonstrable Small Business lending and credit analysis experience
  • Experience increasing share of wallet
8

Skills For Small Business & Business Banking Manager Resume

  • Experience managing high volume or a complex portfolios of clients
  • A solid understanding of small to medium business markets
  • Excellent understanding of business markets
  • Demonstrate living the ANZ Values with customers and colleagues
  • Experience supporting a team in banking application re-platforming
  • Advanced experience working at a Retail and/or Corporate Banking environment with relevant industry/functional knowledge
9

Skills For Structured Banking Manager Middle Market Financial Sponsor Resume

  • Experience designing customer-journey-driven architectures
  • Strong understand of retail/commercial banking products, services and procedures
  • Previous Business/ commercial banking experience
  • Proven track record in contributing to business performance through strategic and operational competence
  • Build strong relationships with customers, colleagues and all key stakeholders
  • Customer centric with a strong sense of ownership
  • Identifying and retaining new to bank clients including planning client visits
  • Leading the Banking function and managing the Banking team (Middle & Back Office Treasury) approx. six staff
10

Skills For Health Banking Manager Resume

  • Analysing and enhancing banking and cash management processes, and identifying opportunities to improve efficiency
  • Utilising a structured sales approach through our sales principles; building and leveraging relationships with specialists for the best customer outcomes
  • Taking a Needs based approach to providing banking solutions tailored to the customers' needs
  • Prospecting new to bank clients including planning client visits
  • Preparing and submitting business lending proposals up to $20M
  • Building and relationship managing a portfolio of high value SME customers, sourced from referrals and other prospecting activities
  • Networking and leveraging referrals from internal networks; ensuring a feedback loop to capture and drive success of interactions and referrals
  • Utilising a structured sales approach through the CIS principles; building and leveraging relationships with specialists for the best

List of Typical Responsibilities For a Banking Manager Resume

1

Responsibilities For Business Banking Manager Resume

  • Articulate with strong communication and negotiation skills with the ability to engage and influence customers’ banking decisions
  • Good managerial, supervisory, communication and interpersonal skills
  • Demonstrated ability to establish, implement, and direct efforts toward attainment of business goals
  • Identifying complex client solutions across a diverse range of Transaction Banking products to ensure we meet client's specific needs
  • Utilising a structured sales approach; build and leverage relationships with specialists for the best customer outcomes
  • Using a structured sales approach, build and leverage relationships for the best customer outcomes
  • Manage attendance, conduct, and performance of staff in Banking, including hiring, training, performance reviews, disciplinary action, and separation
2

Responsibilities For Digital Banking Manager Resume

  • Assess economic value and risk potential of new business by preparing and submitting business lending proposals
  • Design onboarding and training program for Banking team
  • Work with new and existing Business Banking clients to look after their transactional banking needs
  • Utilise a structured CIS approach, building and leveraging relationships with specialists for the best customer outcomes
  • Provide advice and guidance for Online Banking/Mobile Banking services as a subject matter expert
  • Thorough knowledge of compliance issues relating to all areas of banking
  • Routinely communicate CRA posture to internal stakeholders including any risk mitigation plans
  • Lead, coach and motivate team members (including your Associate)
  • Provides strategic leadership and ownership for overall team results of small business and business banking relationship officers
3

Responsibilities For Regional Banking Manager Resume

  • In-depth knowledge and understanding of Sales/Service operation in China
  • Lead and responsible to establish and maintain relationships with third parties/vendors that support digital banking applications and systems
  • Communicate with Business and provide management reporting
  • Conduct training and education program for internal support units
  • Assess digital banking landscape competitiveness and work with region on enhancement initaitives
4

Responsibilities For Specialised Banking Manager Resume

  • Proactively seek new business growth opportunities through existing customer relationships
  • Monitor T&WC facilities to ensure the customer’s needs are met ongoing
  • An ability to build networks both internally and externally in order to achieve growth and win new business in a challenging environment
  • Sound understanding of compliance
  • Proactively communicate company goals, business strategies, and expectations to all staffs
  • Promote information on new initiatives (e.g., promotions, branch news, etc.)
  • Conduct daily huddles with the team to provide them with a clear focus and motivate them for the day ahead
  • Help the team at all levels to understand their career progression opportunities within the branch and to create clearly defined development plans
  • Identify training needs and ensure staffs are developed on an ongoing basis to realise maximum potential, and organising formal training initiatives where necessary
5

Responsibilities For E-banking Manager Resume

  • Motivate and energise staff to achieve goals
  • Foster teamwork amongst branch staff
  • Deal with conflicts quickly and fairly
  • Act as a role model for the staff and ambassador for the Citibank brand
  • Actively champions all Citibank initiatives within the branch and local community
  • Oversee UMB's CRA Program to achieve CRA goals and objectives through the management of a team of associates that monitor and analyze lending patterns, community development investments and community development services to identify trends, strengths, and opportunities
  • Participate in the design and development of business line FL programs and associated policies, procedures, processes, controls, training, and issue resolution to assure compliance with regulatory requirements
6

Responsibilities For Private Banking Manager Resume

  • Lead and direct the completion of data collection and reporting of Home Mortgage Disclosure Act (HMDA) to ensure accurate logs are updated quarterly and submitted annually to the Federal Reserve Board
  • Supervise the completion of an annual self-evaluation according to Interagency Fair Lending Examination Procedures
  • Ensure annual completion of FL and UDAAP risk assessments
  • Report finding from risk assessments and analytic analyses to Director of Banking Compliance, senior management, board committees, the Board of Directors, internal or external auditors and regulatory examiners, as appropriate
  • Review Consumer and Commercial Banking Marketing materials for identification of UDAAP or Fair Lending risks
  • Utilise a structured sales approach; building and leveraging relationships with specialists for the best customer outcomes
  • Lead, coach and motivate direct reports
  • Ensure the delivery of the bank’s customer value proposition by leveraging on the bank’s products, services, platform and having the teams communicate to the customers well
  • Active engagement with product team, Sales Compliance, Marketing, Management Office to ensure we fully leverage on the bank’s capabilities
7

Responsibilities For Online Mobile Banking Manager Resume

  • Manage and lead sales staff in providing wealth management advisory to top tier customers and help them build their wealth through Citibank’s unique wealth planner and tracker Gold Standard Portfolio Review (GSPR) to maximize new and existing client solution-based opportunities
  • Under limited supervision of the Fair and Responsible Banking Officer (FRBO), implement a comprehensive program to ensure SunTrust’s compliance with fair banking laws and regulations related to the full scope of business, consumer, and mortgage credit products, services, and banking operations
  • Using CIS banker capabilities to influence Business Bankers
  • Building strong relationships with Business Banking teams and other NAB departments ensuring the customer is represented and improvements are effectively rolled out to customers
  • Utilise a structured sales approach to build and leverage relationships with specialists for the best customer outcomes
  • Recruits, manages, and maintains a staff originating strong relationships with target businesses for deposit products, along with other bank products and services
  • Role models on a daily basis the OneWest standards with team members and customers
8

Responsibilities For Small Business & Business Banking Manager Resume

  • Proactively utilizes OneWest's resources and tools to improve individual and team performance
  • Conducts himself or herself to the highest ethical and professional standards
  • Develops a list of high priority prospects and centers of influence within the market area and builds relationships for client acquisition as a consistent referral source
  • Resolves all client issues that are escalated to supervisory level
  • Meets or exceeds all sales and retention goals
  • Works with Retail Bank Group and Commercial Bank Group partners to achieve small business and business banking relationship development and growth goals and objectives
  • Develops and participates in training to stay current with market trends and the competitive landscape within the market/region
  • Engages sales team members to identify strengths and strategizes on personal production sales goals
9

Responsibilities For Structured Banking Manager Middle Market Financial Sponsor Resume

  • Expert knowledge of all sales products, services, processes & procedures and interrelationships
  • Fluent in English, Cantonese and Native Mandarin
  • Identify training needs and ensure staffs are developed on an ongoing basis to realize maximum potential, and organizing formal training initiatives where necessary
  • Foster teamwork amongst staff
  • Builds knowledge of all clients and prospects by compiling an in-depth profile of commercial business owners and other principals. Ensures client’s depository, cash management and investment needs are identified and met
  • Provides superior level of customer service while actively managing business banking relationships. Responds and resolves client inquiries, identifies new opportunities and maintains understanding of client’s complete financial objectives
10

Responsibilities For Health Banking Manager Resume

  • Directly manages the bank’s CRA Officer, providing guidance and oversight to all aspects of the Community Reinvestment Act and how that relates to the bank’s lending
  • Melbourne East & Peninsula: Dandenong, Eastern Ranges,Berwick & Mornington
  • Melbourne Office: Collins Street
  • Melbourne South East: Waverley, Box Hill & Moorabbin
  • Melbourne North East: Richmond, Camberwell and Carlton
  • Commercial Real Estate: Metro Melbourne
  • Inner West & Eastern Suburbs region: Bondi & Marrickville

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