Banking Center Manager Resume Sample

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Ruben Emmerich
336 Douglas Villages,  Phoenix, AZ
+1 (555) 836 9188

Work Experience


Banking Center Manager
03/2018 - PRESENT
Detroit, MI
  • Sit 75% of workday
  • Stand 25% of workday
  • Use computer keyboard, typewriter, calculator, and other office equipment
  • Sit 75% and stand 20% of workday
  • Use computer keyboard, typewriter, 10-key, and other office equipment
  • Educates, coaches and motivates staff to recognize and fulfill branch sales and service expectations. Meets assigned personal, sales and service goals
  • Performs a broad variety of customer services and sales, such as opening new checking, saving and certificate accounts. Counsels customers and provides effective promotion, sale and servicing of the Bank's products and services. Researches and resolves customer issues and problems
  • Cultivates a positive team culture which promotes and supports relationship banking. Builds an environment with clear goals, constant communication, feedback and recognition are standard
Assistant Banking Center Manager
04/2012 - 02/2018
Houston, TX
  • Completion of BB&T’s Retail Academy within six months of employment in this role
  • Graduate of BB&T’s Leadership Development Program INDBBTCB
  • Graduate of BB&T’s Leadership Development Program
  • Assists the Banking Center Manager with management of branch staff; including supervising and scheduling of daily activities, ensuring the use of performance management process, hiring and promotional recommendations
  • Educates, coaches and motivates staff to recognize and fulfill overall branch sales and service expectations. Meets assigned personal, sales and service goals
  • Performs a broad variety of customer services and sales, such as opening new checking, saving and certificate accounts. Counsels customers and provides effective promotion, sale and servicing of the Bank's products and services
  • Cultivates a positive team culture which promotes and supports relationship banking. Builds an environment where clear goals, constant communication, feedback and recognition are standard
Assistant Banking Center Manager Flex
12/2005 - 12/2011
Philadelphia, PA
  • Has a positive sense of humor and is appropriately funny
  • Demonstrates real empathy and care for others
  • Accountable for meeting individual and overall branch sales and revenue goals
  • Oversees and ensures new and existing business development with a focus on sales activities both inside and outside of the branch
  • Develops and maintains banking relationships with new and existing customers and community organizations. Closely partners with other business lines to capture and enhance the total customer banking relationship
  • Educates, coaches and motivates staff to recognize and fulfill branch sales and service expectations. Cultivates a positive team environment which promotes and supports relationship banking and where clear goals, constant communication, feedback and recognition are the standard
  • Develops and manages the branch business plan to include marketing and promotional campaigns. Promotes positive bank image within the community and represents Bank in local community organizations
  • Operates the branch within budget by controlling expenses such as personnel expenses, operating losses, exception pricing, and fee waivers
  • Performs security routines, including opening and closing branch office and vault. Ensures branch building, grounds and equipment are well maintained

Education


Northwood University - Florida Campus
2000 - 2005
Bachelor's Degree in Finance

Professional Skills


  • Proven track record in meeting sales and service goals and initiatives; well-developed selling, cross-selling and referral skills
  • Upervisory experience. Demonstrated success in leading, coaching, and motivating
  • Perform all Job Functions and have all Skills required for Performing Job
  • Recent and relevant banking experience and/or retail management experience
  • Develop and utilize teller skills to provide staffing flexibility, as required
  • Management experience with staff development OR 2 years of Retail Personal Banking experience
  • Spanish Bilingual (fluent verbal and written) skills

How to write Banking Center Manager Resume


Banking Center Manager role is responsible for training, customer, software, organizational, spanish, finance, retail, credit, security, travel.
To write great resume for banking center manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Banking Center Manager Resume

The section contact information is important in your banking center manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Banking Center Manager Resume

The section work experience is an essential part of your banking center manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous banking center manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular banking center manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Banking Center Manager resume experience can include:

  • Strong leadership, management, coaching, presentation and training skills
  • Proven sales and negotiation experience with a solid understanding of sales management
  • Strong customer service and public relations skills
  • Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience)
  • Develop strong business relationships with partners focusing on deepening client relationships and cross-selling
  • Experience in penetrating the market and growing market share

Education on a Banking Center Manager Resume

Make sure to make education a priority on your banking center manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your banking center manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Banking Center Manager Resume

When listing skills on your banking center manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical banking center manager skills:

  • Impacts the customer experience by assisting others using defined customer experience guidelines and other customer experience behaviors and feedback as needed
  • Ensures all colleagues, especially new ones, demonstrate the knowledge and skills to execute on customer needs
  • Bilingual (fluent verbal and written skills) Spanish
  • Bilingual (fluent verbal and written skills) in Spanish
  • Proven experience to mentor, motivate, and drive change
  • Effectively utilize decision/exception tools to support valuable customer retention

List of Typical Experience For a Banking Center Manager Resume

1

Experience For Assistant Banking Center Manager Resume

  • Provide employees an opportunity to develop new skills by empowering them to complete challenging tasks and assignments
  • Complete quarterly tactical plans to effectively grow the banking center
  • Skilled at various personal computer operations and software packages, including Word, Excel, Power Point and electronic mail systems
  • Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development
  • Observe and coach the entire branch team in a timely and effective manner
2

Experience For Commercial Banking Center Manager Resume

  • Ensuring that all required training is successfully completed by the entire team
  • Ensuring that all business transactions and practices in the individual’s span of control comply with all regulations and the SunTrust Code of Conduct
  • Manage all sales, service, marketing and operations of a banking center, including loans, deposits, and partner referrals
  • Observe and coach teleconsulting activities including call block and call nights to achieve weekly partner referral and appointment goals
  • Actively participate in the hiring and recruitment of new employees for your banking center
  • Ensures adherence to all compliance and audit requirements. Keeps banking knowledge current with regulatory and industry trends and developments
  • Develop and implement external and internal sales and service programs to achieve branch goals, including business development in their local communities
  • Expand business relationships and the development of new business; calls on both new and existing clients
3

Experience For Instore Assistant Banking Center Manager Resume

  • Manage and develop exempt and non-exempt team members. Direct branch activities, maintain prescribed security measures and compliance with policies and procedures and applicable laws and regulations. Execute inside and outside sales management process
  • Drive results in developing branch staff, expanding customer relationships, achieving sales goals and exceeding customer service expectations. BCM’s are responsible for overall branch performance
  • Overall responsibility for banking center success which includes daily operations, successful audit scores, sales execution
  • Attend monthly Retail Partnership Meetings to connect with line of business partners to generate new business and deepen existing customer relationships
  • Establish high expectations for superior quality customer service on a wide variety of banking matters
4

Experience For Assistant Banking Center Manager Flex Resume

  • Oversee and inspect all operational aspects of the banking center
  • Comply with the Bank’s policies and procedures
  • Reviewing performance results via Edge$ell, QlikView and other sources to assess performance and make necessary adjustments in team capabilities, teammate coaching, etc
  • Assist in the facilitation of and reinforcement of team-training sessions consistent with Webster's Sales & Service process
  • Meet/exceed individual development goals and objectives
  • Assist in the interview selection process under the guidance of the Branch Manager
  • Support and advance the Bank’s CRA related activities
  • Attract new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to that associate to promote engagement
5

Experience For Float Banking Center Manager Resume

  • Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures
  • Ensure client follow up calls are conducted in the proper time frame
  • Ensure all associates actively manage their respective client relationships
  • Maximize community visibility through active participation in community groups (Chambers of Commerce, BNI, Rotary, Non-profit and charitable organizations, organized community events, and other networking opportunities.)
  • Integrate well into the communities they serve
6

Experience For Banking Center Manager Miami Lakes Resume

  • Assist Retail Banking Center Manager with coordinating sales strategies and sales meetings. Utilizing retail and business products and services knowledge; sell loans and deposit products to consumer and small business customers and prospects
  • Monitor and grow the banking center’s deposit portfolio
  • Lead a team of sales and service professionals to meet and exceed sales and service goal targets, ensuring an exceptional customer experience, consistent with Chemical Bank's service standards
  • Recruit, develop and retain key talent for the banking center; ensure the training needs of the banking center team are met, including product knowledge and operational training
  • Use employee engagement survey results to evaluate your managerial skills and improve personal leadership opportunities
  • Implement effective Sales Management routines designed to coach, teach, train and inspect sales activities within the banking center(s)
7

Experience For Denovo Banking Center Manager Resume

  • Create and foster a robust employee experience within the banking center
  • Facilitate daily, weekly, monthly banking center team meetings
  • Coach, mentor, guide, observe and provide feedback to team members; motivate, recognize and reward team members for achievement of sales and service goals
  • Collaborate with Retail Sales Manager and HR in matters related to employee development, mentoring, compensation, recruitment, performance reviews and disciplinary action
  • Develop and implement an aggressive sales and marketing strategy to drive deposit, loan and partner referrals with new and existing client relationships to support the attainment of scorecard goals and metric
  • Establish and align sales goals for each banking center team member to maximize individual sales productivity
  • Schedule weekly call blocks for each banker to drive customer engagement and increase partner referrals
  • Promote the bank through Community involvement and leverage contacts to create a pipeline of new business opportunities
8

Experience For Banking Center Manager University Mall Branch Resume

  • Actively produce individual sales results for both consumer and business deposits and loans
  • Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area
  • Establish a list of key business prospects and proactively develop relationships through regular and consistent business development activities to grow deposit and loan market share in the area
  • Market all types of business and consumer banking functions including deposits, lending, Private Wealth, brokerage, merchant processing and treasury management
  • Develop and expand our First Direct bank at work program with current business customers and leverage the program as a way to develop new prospect opportunities in your area.
  • Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities
9

Experience For Banking Center Manager Coconut Point Resume

  • Effectively utilize and document client conversations to deepen relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet
  • Utilize the kiosk to provide education and assist new and existing customers to enroll in electronic banking products and services
  • Open accounts and process loan applications for both consumer and business customers
  • Conduct weekly sales and pipeline meetings, daily huddles, touch bases with direct reports
  • Complete formal and informal coaching conversations monthly focusing on sales and service behavioral observation and the associated production from those behaviors
  • Coach bankers to the effective use of the guided conversation and associated sales tactics to expand relationships and increase share of wallet
  • Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs.
  • Attend and/or complete applicable required training classes. Manage and ensure completion of applicable and required training classes for all team members within the banking center
  • Hold frequent performance and career development conversations to help employees reach both personal and profession goals
10

Experience For Branch Banking Center Manager Executive Park Drive Resume

  • Create an environment of open, honest and consistent feedback designed to improve individual and company performance
  • Represents the Bank in the community in manner which maintains and expands friendly relationships with individuals, business persons, civic organizations, service clubs, etc. Encourages subordinates to participate as well. Reports respective involvement to the Bank's CRA Officer on a periodic basis
  • Leads, coaches, evaluates, executes and impacts the proactive marketing activities for the attraction, expansion, and retention of customers
  • Using a Banking Center Daily Plan, determines, coordinates and proactive marketing activities of the team and individual colleagues. Provides daily coaching and evaluations for effective execution
  • Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions
  • Manages the acquisition of consumer and business clients through the effective use of targeted leads, self-sourcing new business, managing referral source relationships, and implementing and executing value-added financial presentations
  • Leads Portfolio Management efforts to retain and expand current portfolio customers by deepening the customer relationship and increasing the number of portfolio customers in the Banking Center
  • Demonstrate Comerica's commitment to the communities in which we serve by being actively involved in the local community organizations
  • Bank experience in commercial credit and business development

List of Typical Skills For a Banking Center Manager Resume

1

Skills For Assistant Banking Center Manager Resume

  • Manages team interactions effectively while acting as a liaison between the Banking Center Manager and the team
  • Knowledge of sales and relationship skills
  • Retail banking experience and working knowledge of the Bank's products and services, related
  • Experience utilizing Microsoft Office Products including Word, Excel, Power Point and Outlook
  • Experience utilizing Microsoft Office Products including, Word, Excel and PowerPoint
2

Skills For Commercial Banking Center Manager Resume

  • Experience in a high-volume, fast paced environment with an ability to maintain frequent contact with employees while meeting customer demands
  • Excellent benefits package, including 401K
  • Business development experience in Retail or Financial sales
  • Experience with MS Word and MS Excel
  • Understanding of Webster and Retail Banking mission goals and strategies and roles of key business partners
  • Ensures the training needs of the banking center team are being met, including product knowledge and operational training
  • Ensures the training needs of new and existing team members are being met, including product knowledge and operational training
  • Support the Banking Center Manager in recruiting, developing and retaining key talent for the banking center
  • Ensure the training needs of new and existing team members are being met, including product knowledge and operational training
3

Skills For Instore Assistant Banking Center Manager Resume

  • Accountability for maximizing sales and customer satisfaction, and minimizing operating losses, by executing the plays and strategies outlined for the branch
  • Develop, implement and manage a plan to meet banking center goals by capitalizing on the unique opportunities of the banking center market
  • Facilitate daily, weekly, monthly banking center team meetings including individual coaching sessions with each team member
  • Be responsible for the expansion of existing business relationships, the development of new business and calling on both new and existing clients
  • Meets with banking center manager and direct reports daily to discuss progress in reaching individual and branch goals
  • Develop associates through observational coaching, joint sales calls, and utilization of the coaching model. (R.O.P.E.)
  • Typical office enviroment/working conditions
  • Learn all software systems that suport branch transaction processing
  • Awareness of small business, other investment products, mortgages, and lending services
4

Skills For Assistant Banking Center Manager Flex Resume

  • Meets with manager and direct reports daily to discuss progress in reaching individual and branch goals
  • Proactively identifies opportunities to add value to customers by introducing them to partners
  • Proactively identify opportunities to add value to customers by introducing them to partners
  • Direction, leadership, and coaching of superior sales and service behaviors and activities by the entire team
  • Actively manage the onboarding of new clients
  • Ensure that banking center performance goals are met or exceeded
5

Skills For Float Banking Center Manager Resume

  • Assist in the oversight and development of the banking center team to ensure the consistent delivery
  • Comprehensive knowledge of products and services
  • Supervise, coach, motivate and train team members on sales, service and operations
  • Strong problem solving, decision making and organizational skills; excellent attention to detail, customer responsiveness, and timely follow up/completion of tasks
  • Recent and relevant branch sales and operations experience
  • Comprehensive knowledge and understanding of retail products, services, regulations, and compliance
6

Skills For Banking Center Manager Miami Lakes Resume

  • As an Assistant Bank Manager or Bank Manager
  • Ensure entire banking center team is providing an exceptional customer experience through coaching, observation and feedback to ensure Chemical Bank customer service standards are met
  • Manage individual team member performance goals and motivate/reward team members for achievement of set goals
  • Responsible for working with Retail Sales Manager and Human Resources in matters related to employee development, mentoring, employee compensation, recruitment, performance reviews and disciplinary action
  • Assist the Banking Center Manager with team development to ensure they are providing an exceptional customer experience through coaching, observation and feedback consistent with Chemical Bank customer service standards
  • Supports the Banking Center Manager in all activities dealing with banking center personnel which includes but is not limited to scheduling, training, policy adherence and problem resolution
  • Actively participates and assists in the facilitation of daily, weekly, monthly banking center team meetings including individual coaching sessions with each team member
  • Understand and support the retail banking center goals, standards, policies and procedures established by management
7

Skills For Denovo Banking Center Manager Resume

  • Ctively guide the retail banking center team to promote referrals to bankers and other business partners
  • Occasionally lifts and carries up to 50 lbs
  • Frequently lifts and carries up to 10 lbs
  • Frequently sits, stands, walks and drives
  • Four years retail sales experience serving consumer and/or small business clients with two years leadership and coaching experience or four years financial sales and service experience with at least two years previous experience in a leadership and coaching role
8

Skills For Banking Center Manager University Mall Branch Resume

  • Management experience with staff development; i.e., direct management of staff to include responsibility for coaching, sales leadership and operations
  • Management experience - OR - 2 years of Retail Personal Banking OR Completion of the Retail Bank Management Training Program
  • Proven track record with business development and retail banking sales success required
  • Relevant retail banking experience to include branch sales and operations
  • 401k matching, immediate vesting
  • Paid Training, Vacation, and Holidays
9

Skills For Banking Center Manager Coconut Point Resume

  • Previous experience as an In-store Assistant Branch Manager and Personal Banker or In-store Financial Services Representative at SunTrust Bank or comparable roles at another financial institution
  • Understanding of consumer and business lending instruments as well as deposit products. Demonstrated ability to meet or exceed sales goals. Knowledge of retail bank branch operations, policies and procedures
  • Management experience OR 2 years of Retail Personal Banking OR Completion of the Retail Bank Management Training Program
  • 6 months of business development experience in Retail or Financial sales
  • Management experience with staff development; i.e., direct management of staff to include responsibility for coaching, sales leadership and operations
  • Business development experience in Retail or Financial sales
  • Business development experience in Retail or Financial Sales
10

Skills For Branch Banking Center Manager Executive Park Drive Resume

  • Management experience with staff development; i.e., direct management of staff to include responsibility for coaching, sales leadership and operations
  • Business development experience in Retail or Financial sales
  • Strong knowledge of bank products and services, related processes and regulations
  • Strong computer skills to include experience using various software packages, including Microsoft Word, Excel, Outlook, as well as presentation software, and banking systems
  • Experience with utilizing Microsoft Office Products including, Word, Excel and PowerPoint

List of Typical Responsibilities For a Banking Center Manager Resume

1

Responsibilities For Assistant Banking Center Manager Resume

  • Assists with coaching, executes and impacts the proactive marketing activities for the attraction, expansion, and retention of customers
  • Impact revenue growth of the Banking Center
  • Provides effective New Customer Onboarding and Customer Engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis
  • Participates in the acquisition of consumer and business clients through the effective use of targeted leads, self-sourcing new business and managing referral source relationships, and attracting new customers to Comerica
  • Impacts revenue growth of the Banking Center
2

Responsibilities For Commercial Banking Center Manager Resume

  • Lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction
  • Make proactive calls to high-value customers and non-customers in order to to identify potential opportunities for retention and growth of customer relationships
  • Develop and maintain relationships with assigned internal business partners such as Mortgage, Small Business Banking, Wealth and Institutional Management, Business Banking and Securities; in order to to develop lasting customer relationships and refer clients and prospects to each other
  • Actively coach and model behaviors concerning sales and services. Use all sales tools, including profiling customers' needs through the use of using various technologies and sales coaching tools to ensure a consistent and valued customer experience
  • Lead, coach and manage a banking center team. Ensure the development and performance of employees in the areas of remarkable customer experience, service excellence, relationship management, in-depth consumer and business product/service knowledge and execution
  • Previous experience managing multiple branch locations
  • Experience and knowledge of business banking and products and services offered
3

Responsibilities For Instore Assistant Banking Center Manager Resume

  • Manage and be held accountable for individual and team sales production goals and quality service levels
  • Develop and manage a high-performing team. Directly manage the Human Resources processes for employees including selection, training, performance management, disciplinary actions, individual career development and retention
  • Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections, when necessary. Ensure compliance and completion of necessary compliance related training
  • Assist in the oversight and development of the banking center team to ensure the consistent delivery of exceptional sales and service experiences, which includes coaching, observation, and feedback consistent with Chemical Bank's customer service standards
  • Using a Banking Center Daily Plan, determines, coordinates and proactively market activities of the team and individual colleagues. Provides daily coaching and evaluations for effective execution
  • Proven business development techniques
4

Responsibilities For Assistant Banking Center Manager Flex Resume

  • Management experience with staff development
  • Consumer/Business sales development experience
5

Responsibilities For Float Banking Center Manager Resume

  • Management experience with staff development
  • Consumer/Business sales development experience
  • Leads, coaches and executes a proactive client experience within an omni-channel environment. Coaches team to effectively provide solutions and advice to improve client financial well-being. Leads effective problem resolution
  • Leads, coaches and executes a proactive client experience within an omni channel environment. Coaches team to effectively provide solutions and advice to improve client financial well-being. Leads effective problem resolution
  • Customer sales/service experience
  • Experience in a leadership, management position
6

Responsibilities For Banking Center Manager Miami Lakes Resume

  • Attain required licenses as necessary
  • Directs branch activities, maintains prescribed security measures and compliance with policies and procedures and applicable laws and regulations
  • Manage team interactions effectively, acting as a liaison between the Banking Center Manager and the team, ensuring the Banking Center Manager is made aware of challenges and successes
  • 18 months of Consumer/Business sales development experience
  • Set the stage for developing and deepening partner relationships to support business development
  • Assists with coaching and impacts the efforts that support Banking Center Collaboration
  • Sets the stage for developing and deepening partner relationships to support business development
7

Responsibilities For Denovo Banking Center Manager Resume

  • Actively participate and assist in the facilitation of daily, weekly, monthly banking center team meetings
  • Consistently execute activities and behaviors to meet or exceed established personal sales, cross-sell and referral goals; proactively guide and coach the banking center team to promote sales and referrals to business partners
  • As a member of the platform team, act as a sales and service consultant to the customer; conduct relationship reviews, open new accounts, process loans and operate a cash drawer when necessary
  • Comprehensive knowledge and understanding of retail products, services, regulations and compliance
  • Provides coaching assistance to others
  • Maintains and add value to deepen existing relationships
8

Responsibilities For Banking Center Manager University Mall Branch Resume

  • Conduct outbound telephone calls to customers to sell additional products and services that meet their needs
  • Monitor and manage relationships with new and existing customers to support, retain and expand relationships; contact customers after opening accounts as part of the customer on-boarding process
  • Maintain comprehensive knowledge of products and services to support customer needs; proactively support sales campaign initiatives
  • Excellent problem solving, decision making and organizational skills; strong attention to detail, customer responsiveness, and timely follow up / completion of tasks
  • Understanding of the need to effectively delegate tasks to others and the ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability
  • Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market
  • Leads, manages and coaches team to be able to assess customer and prospect needs and offer appropriate solutions
9

Responsibilities For Banking Center Manager Coconut Point Resume

  • Stays current, seeks to learn about new products, services, technologies and customer service tactics; teaches others
  • Resolve complex customer complaints
  • Impacts the customer experience by leading, managing and coaching colleagues using the defined customer experience guidelines and other customer experience behaviors and feedback as needed
  • Leads, coaches, evaluates and impacts the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships, partner engagement and relationships
  • Proactively identify opportunities to introduce customers to partners
  • Stays current, seeks to learn about new products, services, technologies and customer service tactics; assists others
  • Educates and fulfills customer requests, routine and complex
10

Responsibilities For Branch Banking Center Manager Executive Park Drive Resume

  • Resolves complex customer complaints
  • Provides transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed
  • Develops a relationship with the partner to support business development
  • Excellent problem solving, decision making and organizational skills; strong attention to detail, customer responsiveness, and timely follow up/completion of tasks
  • Proactively identifies opportunities to introduce customers to partners
  • Bilingual required: Spanish
  • Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace

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