Auto Claims Adjuster Resume Sample

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Hubert Daniel
4008 Hartmann Isle,  Phoenix, AZ
+1 (555) 512 2898

Work Experience


Auto Claims Adjuster
10/2016 - PRESENT
Houston, TX
  • Makes same day contact with customers based on the needs of the claim. Explains the claims process to all customers
  • Explains all applicable coverage benefits to the policyholder
  • Confirms facts of loss
  • Determines vehicle location and if drivable
  • Offers vehicle repair and rental service options to customers. Coordinates auto physical damage estimate through proper method of inspection
  • Arranges for release of vehicles that are accruing storage fees
  • Investigates and confirms coverage for claims with low complexity coverage issues including claims where coverage is reportedly clear and new business investigations
  • Makes determinations including but not limited to whether the policy is in force for the date of loss, the driver is an insured on the policy, the vehicle is a covered auto, any exclusions or endorsements apply to the loss, and what coverages on the policy apply to the loss
Commercial General Liability & Commercial Auto Claims Adjuster
02/2010 - 07/2016
New York, NY
  • Escalates any coverage issues discovered to supervisor for review and potential claim reassignment
  • Communicates policy risk issues discovered during investigation to Underwriting to facilitate their evaluation of the policy risk and exposure
  • Investigates and determines liability for claims with low complexity liability issues including single vehicle losses, parked vehicle and multi vehicle rear end losses
  • Escalates liability issues to supervisor for review and potential claim reassignment
  • Communicates liability decision to customers, claim specialists, and Underwriting
  • Recognizes subrogation potential and makes referrals to Subrogation department when appropriate
  • Investigates and recognizes all potential claim exposures
  • Escalates claims with exposures exceeding financial authority and Tier 1 complexity criteria to Supervisor

Education


University of Phoenix - Oregon Campus
2006 - 2010
Bachelor's Degree in Business

Professional Skills


  • Prior general work experience with demonstrated customer service
  • Basic critical thinking and negotiation skills
  • Proficient time management skills with the ability to work in a fast paced environment
  • Possesses basic functional knowledge and skills reflective of study and/or on job development
  • Adjusting Auto Physical Damage losses with experience is a solid asset
  • Adjusting Auto Physical Damage losses with experience is an asset
  • Experience handling personal lines automobile physical damage claims

How to write Auto Claims Adjuster Resume

Auto Claims Adjuster role is responsible for basic, travel, insurance, training, negotiation, education, inventory, inspections, mechanical, general.
To write great resume for auto claims adjuster job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Auto Claims Adjuster Resume

The section contact information is important in your auto claims adjuster resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Auto Claims Adjuster Resume

The section work experience is an essential part of your auto claims adjuster resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous auto claims adjuster responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular auto claims adjuster position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Auto Claims Adjuster resume experience can include:

  • Commercial Auto Claims Handling Experience
  • Liability claims handling experience
  • Effective inventory management. Monitor same to achieve timely development of the file and timely disposition of the claim
  • Typically has 1 to 3 years experience
  • Hasgood judgment and makes decisions in an informed, confident and timely manner
  • Has good judgment and makes decisions in an informed, confident and timely manner

Education on an Auto Claims Adjuster Resume

Make sure to make education a priority on your auto claims adjuster resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your auto claims adjuster experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Auto Claims Adjuster Resume

When listing skills on your auto claims adjuster resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical auto claims adjuster skills:

  • Effectively negotiate compromise settlements where appropriate
  • Effectively control the use, work product and expenses of outside vendors
  • Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits
  • Prioritize workload to respond to changing workplace demands
  • Experience with high net worth markets desired
  • Experience in the insurance industry

List of Typical Skills For an Auto Claims Adjuster Resume

1

Skills For Commercial Auto Claims Adjuster Resume

  • An aptitude for evaluating, analyzing, and interpreting information
  • Responsible for making sure appropriate and professional correspondence is sent to customers including claim status updates
  • Possesses sound judgment and decision making ability
  • Handles moderately complex claims involving coverage, liability issues, and moderate damages as defined by Department processes and procedures
  • Handles moderately complex auto claims involving coverage and liability investigations
  • Controls expenses by determining best method of inspections. Oversees repair process and rental
  • Control expense by utilizing technical expertise to determine the correct repair vs replace procedures, parts usage and refinish requirements
2

Skills For Commercial General Liability & Commercial Auto Claims Adjuster Resume

  • Manage expenses by determining method of inspection
  • Handle large volume of auto claims during CAT
  • Knowledge of negligence laws, state regulations, statutes and procedures
  • Proficient in the use of computer, internet, and Microsoft office applications
  • : Marine and/or power sports and/or auto mechanical knowledge
  • Analyze first report to determine nature of loss, coverage provided and scope of injury/damage
3

Skills For Auto Claims Adjuster Resume

  • Apply knowledge of jurisdictional regulations and case law in all territories handled
  • Conduct investigations of all aspects of reported claims including potential fraud. Secure all appropriate supporting documentation and verify same for accuracy, relationship and completeness
  • Seek technical assistance, reserve and settlement authority in handling claims exceeding delegated authority
  • Establish accurate and timely reserves
  • Recognize and pursue subrogation where applicable
  • Actively participate in committees and task force projects related to department and/or branch business issues and quality initiatives. Contributes to the development and delivery of team results, objectives and goals
4

Skills For Commercial Auto Claims Adjuster Resume

  • Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation
  • An ability to work well in team
  • Innovative thinker with ability to multitask
  • Professionally understand the repair process and evaluate damages
  • Determine when a vehicle is a total loss and properly evaluate the ACV
  • Confirm and apply coverages
5

Skills For Commercial General Liability & Commercial Auto Claims Adjuster Resume

  • Works within defined limits and authority on assignments of minimal complexity
  • Analyzes, evaluates and negotiates claims of minimal complexity
  • Phone contact with customers is required to confirm cause, coverage, liability and damages
  • Resolves auto physical damage claims proactively and accurately. Secures estimate of damages timely through appropriate repair channel
  • Reviews, writes and adjusts auto physical damage estimates for drivable and/or repairable vehicles with minor to moderate damages
  • Issues and authorizes claim payments to customers and repair facilities. Explains repair process and estimate to customers
6

Skills For Auto Claims Adjuster Resume

  • Manages rental claims through communication with customers, repair facilities, rental vendors, and claim specialists. Proactively manages and mitigates storage costs
  • Coordinates and collaborates with auto physical damage and total loss specialists to facilitate claim resolution for customers
  • Maintains active diary and resolution plan on open files
  • Handles and documents files in compliance with regulatory requirements
  • Take recorded statements
  • Oversee repair process
  • Deliver superior customer service and satisfaction by initiating prompt contact, setting expectations, and effectively utilizing all available technology. Interacts with diverse customers, including insureds and agents effectively, demonstrates full understanding of the customer’s, including insureds and agents, business and operating environment

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