Associate Customer Support Resume Sample

4.5
11 votes
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Wendell Shanahan
790 Brown Row,  New York, NY
+1 (555) 512 1077

Work Experience


Associate Customer Support
09/2015 - PRESENT
Phoenix, AZ
  • SQL Server database experience. Ability to write SQLqueries and statements as necessary as part of theday-to-day support activities
  • In depth training on Annuities industry and best practices
  • Customized training that is hands on based (Job Shadowing, call monitoring)
  • Responds to moderately complex customer questions on accounts, plans, products, etc
  • Researches inquiries and responds to appropriate parties in a timely manner—includes Correspondence, Tax, Legal/Subpoena, Divorce Decrees, etc
  • Processes requests and updates account information with results of research, including proper documentation
  • Processes and distributes incoming and outgoing requests for multiple clients in accordance with established service levels
Associate, Customer Support
01/2011 - 05/2015
Detroit, MI
  • Performs data entry and matches documents to appropriate accounts/plans to verify up to date and accurate information
  • Knowledge of DOL reporting requirements
  • Demonstrated Technical & Functional Proficiency
  • Demonstrated problem solving / Analysis ability
  • Work in a fast-paced continually changing and improving environment
  • Handle multiple priorities with accuracy and attention to detail
  • Related work experience (Financial and/or annuities)
  • Series 6 License required or willing to obtain one in first 6 months
Buyout Associate Customer Support Bilingue
12/2003 - 11/2010
San Francisco, CA
  • Overview of Admin systems
  • Product training / Annuity/Life Insurance Industry
  • Stays abreast of the location and/or plant associates’ needs, business needs and IT needs to be able to assist senior team members and management in the development of tactical and strategic plans
  • Opportunity to own caseload from start to finish
  • No micro managing, work hard play hard environment
  • Department is experiencing tremendous growth
  • Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance
  • Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs

Education


Southern Illinois University Carbondale
1998 - 2003
Bachelor's Degree in Related Field

Professional Skills


  • Customer Service Skills – Experience in engaging and interacting with customers below board level
  • Communication Skills – Excellent written and verbal. Ability to clearly articulate points
  • Analytical Skills – Able to identify, discuss and propose solutions to problems and issues
  • Experience in resolving Lorenzo application issues
  • Four or more years of customer service or other telephone experience
  • Six or more years of customer service or other telephone experience
  • Experience in Life Insurance

How to write Associate Customer Support Resume

Associate Customer Support role is responsible for computer, grammar, software, insurance, research, reporting, credit, word, analysis, compliance.
To write great resume for associate customer support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Associate Customer Support Resume

The section contact information is important in your associate customer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Associate Customer Support Resume

The section work experience is an essential part of your associate customer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate customer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate customer support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Associate Customer Support resume experience can include:

  • User management and customer on-boarding
  • Develop specialist status, thorough expertise, in an assigned product area. Become a “go-to” person for that product to support customers and internal staff queries for the EMEA region
  • Assist with the creation and maintenance of CST processes and documentation to ensure efficient running of the team
  • Act as the point person on product operational changes through scheduled product meetings
  • Provide weekly product, support and project-based status updates at departmental meetings
  • Continually innovate and fine tune the service desk system and reports to maximize its efficiency

Education on an Associate Customer Support Resume

Make sure to make education a priority on your associate customer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate customer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Associate Customer Support Resume

When listing skills on your associate customer support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical associate customer support skills:

  • Formulate and help implement effective business workflows and processes for internal Markit departments using Salesforce as required
  • Good understanding of T-SQL and the Lorenzo Application Architecture
  • Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met
  • Answering queries about permissioning from colleagues and Third Party data providers
  • Identifying and escalating calls as needed to the appropriate level 2 support units
  • Problem Solving – A flexible approach and readiness to adapt to change

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