Application Support Analyst Resume Sample
Della Blick
99868 Claire Spur,
San Francisco,
CA
+1 (555) 709 1916
Work Experience
Lead Application Support Analyst
09/2016
-
PRESENT
Houston, TX
- Production Support
- End User Support
- Systems Development Support Activities
- Coaching/Personal Development
- Experience developing Java applications
- Experience building or supporting Salesforce.com and Tibco
- Experience supporting AWS cloud environment
Application Support Analyst
07/2011
-
07/2016
Philadelphia, PA
- Support global Treasury & CIO applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications
- Problem Management:Present findings to Application Support Management to ensure recommendations are carried forward to the appropriate forum;Ensure processed to mitigate, remedy and prevent recurrences of outages are documented, shared with the other team members;continuously review and recommend production batch optimization opportunities to Application Support Management
- Training and Documentation:Participate in the technical sharing forum within the team on the various technologies deployed; Adhere to existing process documentation standards and continuously strive to improve the standards and quality of documentation
- On-boarding New Applications:Participate in the assessment of new applications being on-boarded to the Global Application Support framework, ensuring all necessary documentation and is available and management is aware of any potential issues or knowledge required; Maintain the application readiness checklist from a technical support perspective
- Change Project Representation:Participate in projects and enhancement initiatives across multiple applications to ensure non-functional technical requirements are understood and embedded into the project plan;Present overviews of the initiatives and timelines to Global Application Services management in team meetings as required
- Continual Improvement:Recommend improvements to improve processing efficiency and reduce costs;Review Finance IT portfolio for risk exposure relative to access or role privileges, etc. and recommend de-risking actions
- Maintaining and test a current and effective continuity plan to ensure an appropriate response to any disruption to systems, information services, communications and office facilities
- Extensive collaboration with Developers and cross LOB engineers including SA, DBA, network etc
- Support business users including traders, middle office, sales, client support, back office on critical tools and business functions
Junior Application Support Analyst
08/2006
-
02/2011
Philadelphia, PA
- Linux shell scripting or PERL programming experience
- SQL / NO-SQL / General Database experience
- Responsible for creating, reviewing and the submission of knowledge base articles, FAQ’s, and knowledge articles for publishing for internal and external use. This also includes the review and approval of knowledge base article submissions from First and Second Level Support
- Deliver effective support for all global Equities Derivative applications
- Perform timely and appropriate escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
- Assume ownership for all and any application production outages, driving incidents to clear resolution with full accountability for remediation tasks
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global Equities production management group
- Identify opportunities to standardize common processes and tools across the Equities estate
Education
Warren National University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Excellent teambuilding, customer service skills and experience, and interpersonal skills
- Excellent planning and organizing skills, capable of managing multiple tasks, excellent time management with respect to priorities and self-management
- Strong trouble shooting skills, technical skills especially in the use of SQL
- Provable expert skills in PowerPoint and Visio. Excellent MS Office suite skills
- Strong Incident management, problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
- Strong verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others
- Excellent organizational skills for prioritizing projects
How to write Application Support Analyst Resume
Application Support Analyst role is responsible for technical, analytical, business, customer, troubleshooting, application, interpersonal, sql, scripting, organizational.
To write great resume for application support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Support Analyst Resume
The section contact information is important in your application support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Support Analyst Resume
The section work experience is an essential part of your application support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Support Analyst resume experience can include:
- Production incident management and RCA follow up. Manage issues related to a variety of Desktop/Servers/Hosting Solution, Hardware, and Leased Lines/Network etc
- Accounting experience OR strong Microsoft Excel skills
- Experience in Strong troubleshooting, analytical and technical problem solving skills
- Demonstrates strong verbal and written communication skills, including the ability to communicate to non-technical audiences
- Basic networking knowledge/experience, desktop support skills, and/or extensive helpdesk or application support experience
- Proven complex problem solving / management skills and a strong eye for detail
Education on an Application Support Analyst Resume
Make sure to make education a priority on your application support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Support Analyst Resume
When listing skills on your application support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application support analyst skills:
- Proven experience in incident/problem. Strong Oracle skills (SQL/PL-SQL) and UNIX skills
- Good verbal and written communication skills, including strong telephone customer service skills and follow-up
- Excellent skills in both written and verbal communication as well as strong organizational skills
- Good organisation skills and the ability to effectively prioritise task
- Possess excellent analytical skills and have expertise in problem solving and debugging skills
- Strong attention to detail; strong communication skills, result oriented, and proactive with strong oral / written communications ability
List of Typical Experience For an Application Support Analyst Resume
1
Experience For IT Application Support Analyst Resume
- Excellent communication skills, both written and verbal in English, further European language skills e.g. German and French are a major benefit
- Excellent verbal & written communications skills and ability to communicate effectively at all levels
- Good verbal and written communication skills, data analysis skills
- Good spoken and written communication skills. Ability to communicate with International clients independently, effectively
- Strong SQL scripting skills, any experience with Unix is also desirable
- Excellent communication, interpersonal and proven leadership skills with problem-solving ability
- Strong DB2 knowledge, excellent analytical skills
- Strong communication skills, effective use of communication tools such as video conference, chats and email
2
Experience For Lead Application Support Analyst Resume
- Strong organization skills with the ability to prioritize multiple assignments and structure work to assigned tasks
- Strong, demonstrable experience in relationship and stakeholder management and leadership skills
- Strong customer-focus with excellent time management skills
- Excellent time management and prioritization skills and ability to work under aggressive deadlines
- Excellent writing, speaking, listening, and interpersonal skills
- Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
- Time management skills with experience handling multiple requests and queries at the same time, and delivering
- Excellent analytical, troubleshooting, problem-solving, documentation, and communication skills
- Proven skills in pro-actively understanding and resolving technical issues
3
Experience For Front Office Application Support Analyst Resume
- Excellent Client Service skills & ability to work well in a fast-paced trading floor
- Strong technical skills with an in-depth knowledge of various testing strategies
- Analytical abilities and strong problem solving skills combined with a sound business sense
- Excellent communication skills in a customer facing environment
- Proven, relative work experience that reflects a proven track record or proficiency in the competencies noted
- Effectively prioritize and execute multiple tasks in a high-pressure environment
- Prioritize and manage time effectively to complete work and meet deadlines is required
- Strong analytical skills and ability to synthesize complex or diverse information
- Strong organizational skills and detailed-oriented
4
Experience For Application Support, Analyst Resume
- Strong analytical skills, highly organized and methodical with attention to detail
- Excellent listening, reading, writing and speaking skills
- Strong analytical skills including a thorough understanding of how to the system supports the business processes
- Strong planning & organising skills, results-oriented, proactive and improvement focused
- Prioritize multiple priorities in an effective manner
- Management - Good Time Management & project management skills
5
Experience For Associate Application Support Analyst Resume
- Strong technical skills as it relates to basic computer applications, industry technology and applicable software
- Strong Microsoft Office skills: Project, PowerPoint, Excel, Access
- Strong analysis, troubleshooting, research, investigation and evaluation skills, with a structured approach to problem solving
- Good client management and interpersonal skills
- Strong oral, written and presentation skills in English
- Strong and proven experience in the analysis and resolution of technical incidents
- Oracle application development and a strong database design and development skills
- Demonstrates exemplary teamwork and interpersonal skills
6
Experience For Mobile Application Support Analyst Resume
- Technical experience and skills: WebSphere/Tomcat/Apache, MQ, Oracle
- Work independently in a demanding and complex environment to effectively address multiple priorities
- Good command of English, team player and people management skills
- Skills:This job requires in-depth, hands-on knowledge of and experience with enterprise and desktop applications that are assigned
- Demonstrated ability to effectively communicate with non-technical end-users
- Strong stakeholder management and communication skills - written and verbal
- Demonstrated ability to effectively and efficiently manage multiple tasks
- Excellent interpersonal, communication skills, both written and verbal
- Solid process and gap analysis skills
7
Experience For Technical Application Support Analyst Resume
- Prioritizing and resolving day-to-day systems issues and client requests including IVR (Interactive Voice Response) experience
- Operating Systems - Windows/Linux skills
- Being a self-starter with the ability to work independently and effectively in a fast-paced environment
- Working knowledge of MS SQL database 2005, 2008 and 2014. Experience is SQL cluster. Separate line/requirement for F5 experience
- Demonstrated experience learning a proprietary application end to end and providing support thereafter
- Specialist level of knowledge on Unix, Unix scripting and programing skills, Wintel OS exposure
8
Experience For Production Application Support Analyst Resume
- Basic programming skills, e.g. VB and Java
- Experienced in providing multi-disciplined technical and functional support as part of a team, and have solid knowledge of F2B flows
- Apply leadership skills to lead small-medium cross-functional teams through the project lifecycle culminating in successful application deployments
- Able to effectively work under pressure in a fast moving production environment
- Communicate effectively in non-technical terms with staff to troubleshoot issues and bring to resolution
- The ability to assess users and customer needs, obtain information and effectively communicate/relate to users and customers of varying knowledge levels
- Strong experience in writing SQL is required
- Experience in an application support role, including experience in an enterprise business application support environment
9
Experience For Application Support Analyst CRM Resume
- Respond effectively to inquiries via the phone or web-based issue tracking system
- Proven experience leading complex technology project or BAU efforts
- Communicate effectively at all levels, working with and across multiple teams and geographies
- Proven ability to quickly and confidently build relationships and maintain effective working relationships with both internal and external parties
- Creative problem solving skills and an ability to work conceptual
- Good experience with Service Now, JIRA or similar ticketing workflow systems
- Database skills, including SQL and Stored Procedures
- Also needed is the excellent working experience with cross-functional teams(DBA/Deployment/Release teams )
10
Experience For Encompass Application Support Analyst Resume
- Solid understanding of web technologies. Hands on development experience ideal
- Accounting / General Ledger ( GL ) experience or previous work experience in a Bank or Credit Union environment
- Excellent working experience with cross functional teams(DBA / Deployment / Release teams)
- Interact effectively with partners and peers and be able to facilitate troubleshooting calls to resolution
- Skills necessary to do this are scripting (e.g. python, PowerShell, Linux shell)
- Image editing skills acquired through any relevant application
- Computer systems support experience or other experience resulting in same knowledge level
List of Typical Skills For an Application Support Analyst Resume
1
Skills For IT Application Support Analyst Resume
- Excellent communication skills (both verbal and written) effectively with all levels
- Proven and demonstrable skills in creating and maintaining excellent customer relationships and focus at all levels
- Demonstrated strong problem solving skills to deal with issues encountered across multiple applications within a complex environment
- Demonstrates strong problem solving skills to deal with issues encountered across multiple applications within a complex environment
- Superb interpersonal and organizational skills working effectively under pressure and as part of a team
- Demonstrated excellent debugging techniques and data analysis skills
- Continually seeks new skills and challenges to enhance functional knowledge and technical skills and to gain IT expertise
- Being a team player with excellent interpersonal and communication skills
- Excellent skills in analyzing, solving, and monitoring problems
2
Skills For Lead Application Support Analyst Resume
- Good interpersonal skills – building relationships and communicating with Users and Systems dept. staff
- Excellent organizational and troubleshooting skills including the ability to handle multiple tasks in a fast-paced environment
- Good business skills including the following: documentation, presentation, interpersonal, and communication
- Excellent multi-tasking, problem solving and analytical skills
- Excellent customer service skills, including a professional and helpful telephone manner and the ability to deal with a demanding user group
- Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills
- Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills
- Strong written and verbal communication skills using proper English grammar, spelling, punctuation
3
Skills For Front Office Application Support Analyst Resume
- Good SQL scripting skills , Unix desirable
- Strong and demonstrable problem solving / analytical skills
- Strong problem solving, issue resolution skills, root cause analysis
- Good listening skills and extremely empathetic
- Results-oriented with strong problem-solving and analytical skills
- Design/Implementation experience: prior experience in design and implementing strategies to automate and improve production stability
4
Skills For Application Support, Analyst Resume
- Good communication and organized skills, coupled with the passion to take on challenging and concurrent task is an integral part to the role
- Strong analytical and technical problem solving skills with attention to details
- Strong interpersonal, analytical, business and technical judgment, and problem solving skills
- Good SQL skills, comfortable writing queries
- Proficiency with MS Office Suite; strong reporting skills
- Strong communication, customer interaction, and public speaking skills
- Excellent analytical and troubleshooting skills, with an emphasis on root cause analysis
5
Skills For Associate Application Support Analyst Resume
- Strong judgment, decision-making abilities and time management skills
- Good communication and analytical/problem solving skills
- Exhibits excellent customer services skills when interacting with customers on all issues
- Strong organizational skills and a detail-oriented working methodology
- Providing high quality phone support OR At least 3 years of computer support experience Current License or Certification: None Skills and Abilities
- Passionate about technology and ability to demonstrate technical problem solving skills
- Excellent computer skills, including mastery of Microsoft Office, SQL and/or other client, server or cloud-based technology
- Excellent oral and written communication skills with superior clarity of thought and expression, focus on email and technical writing
- Strong analytical, investigation and evaluation skills
6
Skills For Mobile Application Support Analyst Resume
- Demonstrates ability to coordinate effectively with different teams across multiple locations
- Effective interpersonal, analytical, business and technical judgment, and problem solving skills
- Proven experience with global customer service or support experience
- To provide a high quality customer support service with excellent communication skills
- Strong diagnostic, analytical, and retention skills
- General knowledge of Client business functions and Client business processes? Strong communication skills (written and verbal)
7
Skills For Technical Application Support Analyst Resume
- Good communication skills with the ability to liaise with both Business and IT users in a clear manner
- Prioritize tasks and manage time effectively under time constraints
- Self-motivated and strong diagnostic skills
- Prioritise effectively with a sense or urgency when required
- PC literacy and strong technical skills
- Providing EOM validation support to PAG Stores for EOM Processing including validation of EOM Kodata transmissions
- Troubleshooting and multi-tasking skills
- Applying analytical & trouble shooting skills
8
Skills For Production Application Support Analyst Resume
- Using technical, customer service and communication skills, deliver high quality IT support critical for achieving business goals
- Scripting skills and an eagerness to automate (Bash, Curl, Ruby, Python, etc.)
- Scripting skills (Shell)
- Troubleshooting skills with the ability to correlate various logs files, events, etc... to get to root cause of issues quickly and correctly
- Working knowledge with SQL Server 2008/2008R2. Strong experience in PL/SQL
- Understanding of support processes and experience of their implementation and usage in an application support scenario (ITIL experience)
- Technical skills in Linux/Unix troubleshooting & scripting, SQL (writing queries), supporting web-based applications
- Advanced computer skills including some programming knowledge, scripting and RDMS knowledge
- Technical skills: scripting – Perl, Shell, Python, Ruby, HTML5, Programming – Java, Testing, performance Data Analysis
9
Skills For Application Support Analyst CRM Resume
- Advanced skills in SQL including scripting
- Strong experience with supporting applications running on Linux/Unix/Windows platform
- Strong technical experience with developing Oracle packages, stored procedures, and functions and/or developing Microsoft T-SQL
- Unix (Solaris / Linux) skills including Unix Shell Scripting - ksh, Python
- Development/Test experience: preferably in programming languages like Python or similar with good exposure to trading applications
- Experience Practical experience in monitoring and tuning a database to provide a high availability service
- Technical experience in current Windows and/or Linux-based Server Operating systems required, including experience with IIS
- Demonstrated experience with developing or supporting ASP.Net applications
10
Skills For Encompass Application Support Analyst Resume
- Experience with any scripting language such as BASH, Perl, Ruby or Python - Java programming experience
- Strong MS SQL and Oracle experience, passing knowledge of .NET, ASP, HTML and java Script
- Exposure to Cloud technologies and general web hosting skills, especially Azure is preferable
- Computer skills with knowledge of applications including Microsoft Office Suite
- Demonstrated level of experience in software development and application support utilizing a variety of databases and languages
- Technical skills in Unix (e.g. shell scripting), SQL and Perl
- Demonstrates good analytical ability for problem solving
- Database skills, preferably Sybase and Oracle, including SQL and Stored Procedures
- Oracle Database skills, preferably Sybase, including SQL and Stored Procedures
List of Typical Responsibilities For an Application Support Analyst Resume
1
Responsibilities For IT Application Support Analyst Resume
- Contribute to global risk assessment application’s strategic product roadmap and development by leveraging interaction with users to identify and define business requirements
- Excellent time management skills and service delivery skills
- Excellent diagnostic, analytical and problem-solving skills demonstrated by a track record of being a software engineer or software support analyst
- Excellent organizational skills and ability to prioritize work under time constraints
- Excellent organizational skills and ability to prioritize work under pressure is a necessity
- Demonstrated effective customer service skills with the ability to interact professionally with all levels of employees
- Demonstrates excellent communication skills, verbally and in writing, with technical, business, and management staff
- Demonstrates effective initiative, organizational and analytical skills, teamwork, attention to detail, judgment and follow through
2
Responsibilities For Lead Application Support Analyst Resume
- Experience in automation or at least some scripting skills (Unix/Powershell/VB)
- Strong SQL Server 2005 skills; ability to both troubleshoot and write SQL queries and/or stored procedures
- Strong Windows Server 2000/2003 skills
- Multitask and prioritize workload effectively
- Strong facilitation, negotiation and persuasion skills
- Extremely strong written communication skills required
3
Responsibilities For Front Office Application Support Analyst Resume
- Extremely Strong verbal communication skills required
- Strong skills on administration and configuration of: BOCS, D2, D2LS, xPlore, CTS, RPS, PRM
- Detail oriented, able to prioritize and work independently - time management skills are vital
- Strong and proven experience in the analysis and resolution of highly complex technical incidents
- Previous experience of working within a global organization effectively leveraging cross regional teams
4
Responsibilities For Application Support, Analyst Resume
- Good people skills with focus on customer service, comfortable with collaboration and reaching across functional borders
- Superior Unix skills (3+ years experience)
- Superior Oracle skills (3+ years experience)
- Proficiency in technical troubleshooting and effectively communicating and engaging with large lenders
- Experience working in an IT development environment based on the Microsoft .NET framework; good understanding of .NET technologies and languages
- Good understanding in Oracle Standard interfaces, Oracle Workflow and Integrations and experience working in oracle custom modules
- Good understanding & hands-on experience in oracle performance tuning is added advantage
- Prior experience with implementing policies to improve production process by improving the productivity of people, software, applications, and equipment
5
Responsibilities For Associate Application Support Analyst Resume
- Solid Experience in supporting Equity Research systems. Workflow system, distribution system and CRM, etc
- Have a strong sense of accountability and responsibility for providing excellent client service and support
- Use trouble shooting skills to solve software or application issues
- Prior experience of using workflow based applications desirable
- Prior experience in writing business requirements and process improvements
6
Responsibilities For Mobile Application Support Analyst Resume
- Proven experience of providing SAP Support for ECC or BI
- Moderate developed business process analysis/mapping skills
- Basics: Windows/Linux skills, Networking B-Oracle, SQL,Sybase
- Prior experience in banking or financial institution, with focus on payment applications and/or ACH network
- Work collaboratively and effectively with customers and other IT teams within the organisation
- Effectively manage the customer relationship with the end-user community
7
Responsibilities For Technical Application Support Analyst Resume
- Prior experience in a client services/production management role (beneficial)
- Experience with financial applications support or QA experience
- Complete production readiness reviews for new releases and validate the supportability of changes prior to introduction into production
- Total experience in IT and 5 years of relevant experience is required
- Effectively follow documented procedures to ensure continuous system operations and scheduled processing
- Basic SQL skills for data gathering
- Unix skills (navigation and scripting)
8
Responsibilities For Production Application Support Analyst Resume
- 1-2 of hands on experience with Java/J2EE, UNIX (Shell scripting) & SQL knowledge and hands-on experience
- Demonstrated experience with desktop and mobile applications
- Overall experience and 3+ years of Application Development work experience throughout the entire project lifecycle
- Experience in a financial institution IT Environment and good knowledge of financial industry and related products are required
- Good experience of Infrastructure, servers and OS (Linux, Windows)
- Good experience of Infrastructure, servers and OS (Windows, VM), Windows administration
- Prior DevOps experience is preferable
9
Responsibilities For Application Support Analyst CRM Resume
- Prior experience in technical support or software development
- Software and business systems design, analysis, development and support skills required
- Proven experience working in a Production/Application Support environment
- Strong .NET, ASP, SQL, HTML, JavaScript experience
- Desirable Skills Required
- Intermediate to advanced SQL, MS Excel, MS Access and Visio skills
- Proficiency in technical troubleshooting and effectively communicating and engaging with large lenders both verbal and written
- Experience in computing, support, development, architecture and/or client/server n-tier application experience required
10
Responsibilities For Encompass Application Support Analyst Resume
- Confident self starter who can work with diverse teams and alone effectively
- Microsoft Excel (intermediate skills)
- Presentation Skills via phone or live
- Work experience that reflects a proven track record or proficiency in the competencies noted
- Excellent inter-personal skill and customer-focus
- Effectively work with technical and business people
- 1st level Unix Admin skills (Solaris and/or Linux)
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