Intermediate Application Support Analyst Resume Sample
Sallie Morar
2290 Langosh Junction,
Phoenix,
AZ
+1 (555) 833 0254
Work Experience
Intermediate Application Support Analyst
01/2018
-
PRESENT
Detroit, MI
- Perform detailed analysis on production problem, engage and coordinate with different teams for resolution
- Ensure all critical extracts are delivered within SLA period
- Prioritize workload, providing timely update of production issues to related stakeholders
- Actively participate in knowledge sharing sessions
- Prepare daily status report and close incident tickets with correct information
- Contribute in support process documentations and service improvement plans
- Liaise with users, business sponsors and other application development (AD) groups
Intermediate Application Support Analyst
08/2014
-
09/2017
Philadelphia, PA
- Provide support to AD teams to ensure that changes can be placed into production and
- Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- Collaborate effectively with colleagues globally, sharing information and knowledge effectively, collate customer feedback/ experience and translate into new initiatives/ system optimization
- Develop in-depth knowledge of the fundamentals of FX/ Futures/ CV Rates & Equities Sales and Trading businesses
- Handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
- Communicate effectively with operations and technology partners on a regional or global basis
Education
University of the South - Sewanee
2010 - 2014
Bachelor's Degree in Business
Professional Skills
- Strong organizational skills Self motivating
- Proven experience in a similar role in Production Support and technical environment, with 5+ years experience.
- IT (spreadsheet/analytical/modeling skills)
- Strong SQL, RDBMS experience
- Good interpersonal and communication skills, great teammate
- Good interpersonal skills
- Experience of deploying, configuring ITRS monitoring tool including building and implementing custom toolkits
How to write Intermediate Application Support Analyst Resume
Intermediate Application Support Analyst role is responsible for automation, software, reporting, equities, java, trading, database, basic, interpersonal, administration.
To write great resume for intermediate application support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Intermediate Application Support Analyst Resume
The section contact information is important in your intermediate application support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Intermediate Application Support Analyst Resume
The section work experience is an essential part of your intermediate application support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous intermediate application support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular intermediate application support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Intermediate Application Support Analyst resume experience can include:
- Experience in Shell scripting, Java Perf/Troubleshooting , Perl/Python/VBA scripting, SQL (Oracle/MSSQL)
- Experience using/troubleshooting Office with emphasis on Word, Excel and MSOffice
- Cooperate and interact with development teams in application releases, from development, testing and deployment into production
- Perform Incident and Problem management including prioritization, cause analysis and
- Cooperate and interact with development teams in application releases, from development, testing and deployment into production
- Experience working in a support environment
Education on an Intermediate Application Support Analyst Resume
Make sure to make education a priority on your intermediate application support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your intermediate application support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Intermediate Application Support Analyst Resume
When listing skills on your intermediate application support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical intermediate application support analyst skills:
- Maintains good relationships with colleagues and builds strong professional networks
- Experience working with SQL, Perl, shell scripting, Java and Unix/Linux operating system
- Experience creating reports in Siebel Answers and creating iBots to auto deliver reports to desired audience
- Experience of providing business facing support would be an added advantage, but not essential
- Experience working and excelling in a fast paced support environment
- Experience working with Unix/Linux operating system
List of Typical Experience For an Intermediate Application Support Analyst Resume
1
Experience For Intermediate Application Support Analyst Resume
- Review and approve changes to applications entering the production environment and infrastructure changes that could impact the delivery of applications
- Manage and maintain disaster recovery plans and oversee appropriate testing
- Work closely with development, infrastructure teams and the business to ensure that the team is meeting the business’ requirement
- Undertake both individual assignments and participate in team collaboration activities
- Citi established the regional Operations and Technology Centre in India and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
- Provide level 2 support for a franchise-critical application
- Define & Drive Stability initiatives in Margin Processing platform to reduce the outages that impacts business, batch failure reductions, SLA achievement, governance of success rate & critical metric management
- Support all aspects of Citi rates/CVA (Credit Value Adjustment) applications that are deployed for our global users. These applications also interact with other complex applications
- Perform Start of day checks, continuous monitoring, and regional handover of tasks
2
Experience For Intermediate Application Support Analyst Resume
- Support Batch processes via Batch Scheduling Tools such as Autosys
- Provide L1/L2 support for applications which interact with front-office Trade capture systems and Risk systems across multiple asset classes
- Maintain excellence in all mandated Incident-Problem-Change streams. Requires and excellent communication, Major Incident (MI) handling and effort tracking skills
- Develop Domain Expertise in Citi’s Data Services Production Platforms
- Opportunity to work across with businesses in Citi globally
- Significant interaction with senior technology and business partners, and external regulatory bodies
3
Experience For Intermediate Application Support Analyst Resume
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues
- Manage and resolve issues that arise and ensure daily process completion to service level agreements
- Perform Change Management and deployment activities in production environment
- Provide L1/L2 support for applications which interact with front-office Trade capture systems and Risk systems across multiple asset classes
- Maintain excellence in all mandated Incident-Problem-Change streams. Requires and excellent communication, Major Incident (MI) handling and effort tracking skills
- Good SQL knowledge and practical experience
- 4-5 years’ experience
4
Experience For Intermediate Application Support Analyst Resume
- Application monitoring as well as the underlying infrastructure and identify & fix the monitoring gaps
- Support all aspects of Product Processor components like Trade Capture and processing, Settlement, Payments, and regulatory reporting
- Review and approve changes to applications entering the production environment and infrastructure changes that could impact the delivery of applications
- Involve in the weekend support coverage for changes due to application releases and infra-structure related works and provide holiday support coverage occasionally
- Start of Week and Start of day checks, continuous monitoring, and regional handover
- Perform Start of day checks, continuous monitoring, and regional handover of tasks
5
Experience For Intermediate Application Support Analyst Resume
- Participate in Critical Site Tests & COB test for supported applications
- Develop Domain Expertise in Citi’s Data Services Production Platforms
- Opportunity to work across with businesses in Citi globally
- Significant interaction with senior technology and business partners, and external regulatory bodies
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues
- Provide level 2 support for a franchise-critical application
- Define & Drive Stability initiatives in Oasys Trade Processing platform to reduce the outages that impacts business, batch failure reductions, SLA achievement, governance of success rate & critical metric management
6
Experience For Intermediate Application Support Analyst Resume
- Develop and maintain technical support documentation
- Act as a liaison between users/traders, various internal technology groups and vendors
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems
List of Typical Skills For an Intermediate Application Support Analyst Resume
1
Skills For Intermediate Application Support Analyst Resume
- Good Operating systems hands-on experience. Unix/Linux
- Experience working in a support environment
- Hands-on experience with Shell scripting
- Experience working in a Application support environment
- Experience of Shell scripting, Cron jobs in a Linux environment
- Experience of SQL, Perl/scripting language and / or Java
- 1 – 3 years’ experience working in a support environment
- Shell scripting, SQL experience
2
Skills For Intermediate Application Support Analyst Resume
- Linux and Shell scripting experience
- Linux, SQL and Shell scripting experience
- Experience working with SharePoint Technologies
- Strong understanding of administration of Windows OS, IIS, SQL
- Experience interfacing with users and technical team members to resolve identified user issues
3
Skills For Intermediate Application Support Analyst Resume
- Hands-on experience with any flavor of Unix, windows, database and networking basics
- Experience with any widely used ticketing software
- Experience with Linux
- Experience with SQL
- Hands-on experience on LINUX
- Hands-on experience with LINUX
- QL experience
- Experience with development tools such as (HPQC, HPPC, TFS, ClearCase, ISPW, RACF) is an asset
4
Skills For Intermediate Application Support Analyst Resume
- Hands-on experience with Windows system administration is an asset
- Strong social, positive, can-do attitude to quickly learn and take own initiative to deliver innovative and productive solutions
- Experience
- Knowledge/ experience of problem Management Tools
- Knowledge/experience of problem management tools
- Working knowledge Shell scripting, Perl, Shell scripting, or Java language
- Working knowledge of PCs & networking
5
Skills For Intermediate Application Support Analyst Resume
- Working knowledge of databases (SQL, ORACLE)
- Willing to take ownership in work
- Understanding of SharePoint administration and best practice
- Understanding of Office 365 Tools Power BI, Power Apps, Flow, Logic Apps and Functions
- Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
- Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)
- Knowledge and understanding of Financial Instruments, Markets, Banking, Trading and reporting systems
- Ensure the stability of applications by seeking ways proactively for improving stability
6
Skills For Intermediate Application Support Analyst Resume
- Drive initiatives for capacity planning, resiliency/failover plans and monitoring enhancements
- Shell scripting/Perl Scripting
- Enhances system features for problem avoidance, operating costs reduction, or increased usability
- Provide support to applications and systems supported ensuring that current functionalities run optimally
- Working a Support Role
- In-depth knowledge in using queries with Sybase 12.5, 15 and 15.7
- Demonstrable understanding of Incident and Problem Management methodologies
7
Skills For Intermediate Application Support Analyst Resume
- Basic understanding of hardware setup and configuration Network, LBO, Firewalls Automation
- Ability to have worked with off-shore teams and operating in a virtual team environment
- Knowledge of Microsoft based operating systems
- Basic Business knowledge/ understanding of financial markets and products
- Demonstrable understanding of Incident and Problem Management methodologies
- Familiarity with software releases and batch processing
- Knowledge of Bug tracking, Incident management, ITIL tools etc
- Manage and maintain disaster recovery plans and oversee appropriate testing
- Perform infrastructure and application capacity planning
8
Skills For Intermediate Application Support Analyst Resume
- Perform post-release testing after application releases and infrastructure updates
- Support Batch processes via Batch Scheduling Tools such as Autosys
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Perform analyses on system and application issues, identify root cause and recommend solutions to resolve system malfunctions and prevent recurrence
- Monitor, troubleshoot, administer systems supported
- Participates in team meetings and projects, interacting and collaborating with team members and other departments, to gain knowledge relevant to the applications and tools supported (includes understanding new functionalities, system and environment changes) to ensure successful implementation of upgrades and installations
9
Skills For Intermediate Application Support Analyst Resume
- Documentation of procedures, processes
- Agile and DevOps Tools concepts and best practice
- Learn and become an SME from the user perspective on complex applications
- Exposure to various regulatory obligations in Asia pacific region (not limited to Singapore)
- Knowledge of ITIL while demonstrating to improve the support services. Experience in configuring ITRS monitoring tool including building and implementing custom toolkits
- Knowledge and experience of Incident, Problem, Change preferably on ServiceNow. Understanding of Software releases, ability to understand RISK assessment of CHG Skills
- Good SQL knowledge and practical experience
10
Skills For Intermediate Application Support Analyst Resume
- Knowledge of Excel Plugins – VBA, Macro development PC
- Ability to communicate well at all levels
- Ability to work under stress and time constraints
- In depth knowledge of Trade Processer
- Knowledge of ITIL while demonstrating to improve the support services. Experience in configuring ITRS monitoring tool including building and implementing custom toolkits
- Knowledge and experience of Incident, Problem, Change preferably on ServiceNow. Understanding of Software releases, ability to understand RISK assessment of CHG
- Good Operating systems hands-on experience
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