Voice Engineer Resume Sample
Kylie Pollich
2067 Hayes Mountain,
Chicago,
IL
+1 (555) 977 5562
Work Experience
Senior Voice Engineer
03/2016
-
PRESENT
San Francisco, CA
- Avaya PBX - 5 Years (Avaya & Media Servers, G3Si, Prologix)
- Voice Network/Telecom Experience – 5 years; VoIP Troubleshooting, Voice Capacity planning and Voice Network Design
- Call center support – 2 years (Call routing, vectors, IVR, Automated Attendant, call statistics, Avaya CMS knowledge)
- Octel Voice Mail
- Implementation and support experience
- MS Office including Project and Visio
- Cisco IOS Voice Gateways and Gatekeepers
Voice Engineer
10/2012
-
10/2015
Los Angeles, CA
- Manages network hardware and software vendors, as well as, network carriers; procurement, maintenance/support renewals, and contracts and administration
- Manages various network projects collaborating with other IT and business units to determine requirements and meet project milestones
- Creates and updates/maintains detailed network and system documentation of all corporate networks
- Interacts with internal customers, internal IT, and vendors/contractors to ascertain problem/issue determination and resolution
- Develops and support business initiatives from a voice, and networking perspective
- Responds to internal service requests, change requests, incidents. Adheres to change management standard operating procedures
- Ensures adherence to a departmental budget
Junior Voice Engineer
03/2006
-
06/2012
Philadelphia, PA
- Session Border Controls
- Avaya UC Platform
- Aura Contact Center
- Architects, designs, implements, monitors, reports, and maintains IP Telephony Systems, LANs, WANs, and wireless networks for the Company
- Designs and supports VoIP infrastructure and its associated software, including Cisco Call Manager, Cisco voice gateways, contact center and interactive voice response
- Monitors, identifies, and mitigates capacity and performance issues for VoIP related traffic to ensure continued uninterrupted operation of telephony systems
- Provides support for Cisco Contact Center infrastructure and its associated software
Education
University of Phoenix - Burlington Learning Center
2001 - 2006
Engineer's Degree in Computer Science
Professional Skills
- Professional with inter personal skills, excellent communication skills and proven customer facing skills
- Strong organizational skills, excellent communication and people skills
- Very strong troubleshooting, problem solving, and analytical skills
- Sound reasoning ability together with strong problem solving skills and the ability to know when to escalate issues before they become critical
- Excellent writing skills and is able to document operational guidelines, solving problem guides, new service offerings or solutions
- Exceptional organizational skills, follow through and multitasking abilities, excellent English verbal and written communication
- Pursues training and development; strives to continuously build knowledge, experience and skills
How to write Voice Engineer Resume
Voice Engineer role is responsible for customer, analytical, technical, organizational, interpersonal, cisco, voice, documentation, training, english.
To write great resume for voice engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Voice Engineer Resume
The section contact information is important in your voice engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Voice Engineer Resume
The section work experience is an essential part of your voice engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous voice engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular voice engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Voice Engineer resume experience can include:
- Works on an on-call availability in the event of network/telecommunication malfunctions that impairs or threatens to impair the ability of the Company to conduct normal business
- Strong program/project management skills; ability to prioritize tasks and work with multiple priorities
- Strong social skills for effective interaction with peers, internal clients and third parties
- Strong critical thinking and problem-solving skills; ability to prioritize and execute tasks
- Excellent communicator with strong organizational savvy and leadership skills necessary to interface with and influence all levels of the client
- Proven leadership qualities and strong procedural and architectural documentation skills
Education on a Voice Engineer Resume
Make sure to make education a priority on your voice engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your voice engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Voice Engineer Resume
When listing skills on your voice engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical voice engineer skills:
- Network design skillso Cisco routing, switching skills, or Cisco VOIP
- Work well with all levels of management/personnel. Strong Customer Service skills and flexibility to work in an environment of shifting priorities
- Strong organizational skills and ability to prioritize multiple projects and objectives in a rapidly changing environment
- Excellent fault finding and troubleshooting skills
- Perform effectively under tight deadlines with multiple competing priorities
- Excellent communication and customer service skills with a natural aptitude for dealing with people
List of Typical Experience For a Voice Engineer Resume
1
Experience For Senior Voice Engineer Resume
- Prior experience in deploying large multi-site Cisco solutions
- Working closely with the project management team and fellow engineers to provide a great client experience work
- Expert level of experience with networking protocols including: TCP/IP, QSIG, SIP, H323, MGCP and SCCP voice networking topologies
- Experience with TCP/IP and VoIP networking and SIP trunking
- Support the team by providing a high-level of engineering experience in both critical situations and day-to-day operations
- Highly experienced in broadband and telephone company ordering, billing and escalation processes
- 2 – 5 years of experience with a combination of Voice over IP software and hardware engineering
- Experience architecting solutions in a distributed networks environment
- Experience on trader voice platforms (BT ITS platform) and voice recording platforms
2
Experience For Lead Voice Engineer Resume
- Strong understanding of the organization’s strategic initiatives and vision
- Participates in the design, validation and configuration management of computing delivery systems
- In depth experience working with Broadsoft voice platform and Acme Packet SBC
- Platform knowledge, with experience integrating to Cisco, Microsoft Skype, Genesys and Sonus products
- Sonus Gateway or other industry SBC Technologies configuring and/or integration experience
- Experience with troubleshooting and repair of complex, distributed voice networks
- Good working knowledge MS-Office 2010 or higher, Word, Excel, Outlook, SharePoint, Visio
3
Experience For Enterprise Voice Engineer Resume
- Strong knowledge of SONUS GSX SBC and SIP & TDM Trunking
- Hands-on experience with various IP telephone systems including Cisco CUCM and Cisco Unity Connect
- Experience with Voice gateways and switching (Cisco, Adtran, Sonus, etc.)
- Create, modify and represent appropriate change records required prior to implementing or hand-off
- Experience working on a migration team
4
Experience For IT Voice Engineer Resume
- Experience writing voice and network security policies, standards, and procedures
- Experience with utilizing network analysis tools to determine root cause of voice problems
- Experience with troubleshooting SIP call flows on a Cisco and SIP transport infrastructure
- Experience in a technical capacity supporting a network or infrastructure or application configuration
- Experience with Packet capturing and protocol analysis (TCP, UDP, ICMP, packet dissection, etc)
- Experience with Oracle and/or sansay SBC platforms
5
Experience For Uc-voice Engineer Resume
- Professional experience in the Information Technologies field or equivalent course work
- Experience in Agile and Lean development processes
- Demonstrated ability as a subject matter expert in UC, network support and network admin
- Experience with packet analyzers (Wireshark)
- Ensures accuracy and completion of work performed and evaluates the effectiveness of results
6
Experience For UC Voice Engineer Resume
- Experience in voice and data network transport technologies, required
- Develop strong linkage with the Architecture and Solutions team to deliver standard designs and ensure compliance
- Recommend and leverage tools to ensure effective platform management
- Experience with CISCO Web-EX and Polycom units
- Experience Dealing with Enterprise Carriers (LECs)
- Experience with Avaya Core Telephony Products: Aura Communications Manager 6.3; Esna Unified Messaging
- Undertaking leadership of Operational work, setting and working towards deadlines and providing technical leadership for other Operational team members
7
Experience For Senior Prof Voice Engineer Resume
- Installing network applications on network servers or voice equipment; Maintaining, tests, researches and resolving problems
- Troubleshooting; lifecycle management; upgrading and applying patches
- Investigating and resolving network and hardware matters of significance
- Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks
- Evaluating new technology and recommending solutions for future UCCX/UC architecture and services
8
Experience For Senior Avaya Voice Engineer Resume
- Building/maintaining relationships with 3rd party and global teams
- Meeting place/WebEx Data Communications Networks, Teleconferencing, Mobile Devices
- Working knowledge of Video H.261 protocols and equipment, IPv4 addressing and router components and functionality
- Developing and implementing appropriate security processes, policies and recommendations
- Training and mentoring to others on an ad-hoc basis or part of an overall development plan
- Keeping the Willis Towers Watson operating at high standards
- Documenting changes made to infrastructure and adhering to the Change Management Policy
9
Experience For SBC / SIP Voice Engineer Resume
- Understanding of the following (but not limited to): Voice gateway configuration, SRST, dial peer configuration
- Networking/Voice Engineer to help troubleshoot existing voice setup
- Traveling to data centers and branch offices at multiple locations is required
- Mapping out dial functions
- Opening change requests with vendors to implement design
- Working knowledge of network security systems, applications, procedures, and techniques
- Assisting the architects to ensure the continuity and technical integrity of both current systems and future solutions
- Maintaining data, voice and/or video network hardware and systems
10
Experience For Tier Voice Engineer Resume
- Providing escalated Tier-2 and Tier-3 technical support on data, voice or video networks
- Working knowledge of Internet protocols: LAN environments, Systems hardware, Microsoft Windows, WAN environments
- Ensuring all changes go through appropriate change management and implementation
- Supporting other departments/teams to securely deliver projects
- Working with the InfoSec Office to ensure solutions deployed meet Security Requirements
- Incoming Call Route, Short Codes, Hunt Groups, Modules on IP Office
- Working with pre-sales and business partners on design solutions as required
- Operating within the financial restraints given to IT
List of Typical Skills For a Voice Engineer Resume
1
Skills For Senior Voice Engineer Resume
- Demonstrated analytical and problem solving skills, attention to detail
- Excellent organizational, documentation and time management skills
- Good organizational, time management, and service delivery skills
- Excellent organisational skills, a team player, able to work under pressure
- Have strong knowledge in application development software language skills
2
Skills For Lead Voice Engineer Resume
- Have strong organizational and communication skills
- A strong phone presence with great written and verbal skills
- Excellent oral communication skills with the ability to respond to multiple demands at a time
- Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work related issues
- Strong technical and functional documentation skills
- Customer focus, excellent communication, collaboration, and critical/economic thinking skills
- Good organisational and time management skills as members of on-call rota one week in 7
- Highly motivated team player with good Telecom expertise and communication skills
- A good team player and able to work effectively at all levels of an organization
3
Skills For Enterprise Voice Engineer Resume
- Skills troubleshooting access-lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, EIGRP and Static Routing
- Have prior experience working with a ticketing system
- High level of analytical, trouble-shooting and problem-solving skills
- Proven ability to build effective working relationships with GBT internal hiring teams
- Participate in OEM training to maintain and grow skills and knowledge of existing and new products
- Research skills on existing and new emerging technologies
4
Skills For IT Voice Engineer Resume
- Experience with vendor management and demonstrated ability to work alongside external parties (carriers, hosting vendors)
- Prior experience in design, installation, configuration, and testing of packet based voice deployments
- Prior hands-on experience with large scale voice deployments including the PSTN
- Exceptional interpersonal and writing skills
- Strong Experience in VXML scripting and IVR development
5
Skills For Uc-voice Engineer Resume
- Detailed voice knowledge and prior experience (Min 6 yrs) with the following
- Experience with Cisco Call Manager.(Deployment and Migration experience.)
- Reacts effectively and constructively to changes in strategy, organization and/or technology
- Good to have knowledge/experience on VMware, Amazon connect, Cloud based call center, MS SQL, Cisco UCS servers
- Direct contact with end-users where required in the local language. Language skills - English & local language for country of deployment
- Ensure the UC\Voice infrastructure is meeting best practices by establishing standards and effectively monitoring and meeting performance requirements
- Strong customer consulting experience
6
Skills For UC Voice Engineer Resume
- Strong Experience in project management and detailed technical planning
- Effectively contributes to team goals
- Communicate effectively with supervisors, peers, project managers, and stakeholders
- Communicate effectively and continually seeks opportunities to increase internal customer satisfaction and deepen customer relationships
- Exceptional interpersonal skills, including teamwork, negotiation and ability to interface with VIPs
- Related experience in voice infrastructure experience
7
Skills For Senior Prof Voice Engineer Resume
- Strong LAN/WAN/MAN experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS)
- Operational experience in a FSI environment strongly desired
- Project management skills and ability to handle multiple projects at a time
- Demonstrates expert level experience with Microsoft Office applications (Word/Excel/PowerPoint/Visio/Project)
- Working technical experience with designing, building, installing, configuring and supporting Cisco data and telecommunications networks
- Working knowledge and experience with voice communications systems (Cisco/Avaya)
- Experience in supporting IP Telephony systems.o Layers 1-3 technologies; routing, switching, IP addressing, Physical power, and cabling
- Intermediate understanding of and working experience with facilitating training
8
Skills For Senior Avaya Voice Engineer Resume
- Experience deploying, configuring and administering Cisco Unified Communications suite, including Unity and Presence
- SIP and Traditional ISDN/PRI Trunking hands on experience engineering or troubleshooting
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
- Experience planning, documenting and implementing mid to large sized projects with multiple dependencies
- Experience with inter-networking technologies (routing and switching), TCP, and application architecture
- Experience in Administration and Development on telecom platform, including direction of vendors and supporting engineering team members
9
Skills For SBC / SIP Voice Engineer Resume
- Good understanding of VoIP architecture and protocols focusing on the SIP and H323
- Three years or more in networking, security, and/or programming experience
- Telecom Networking related experience with specialties in supporting one or more areas
- 2) Hands on experience with Gateways: configuring and troubleshooting
- 3) Hands on experience with SIP: configuring and troubleshooting
- 2) Hands-on experience with Gateways: configuring and troubleshooting
- Proven track record of studying and working with Mitel Networks Suite of applications
- Experience in building Interactive Voice Response (IVR) Applications using VoiceXML
- Experience or Knowledge working with Avaya PBX Switches (Vectors, VDNs and Call Routing, Announcements), AES, Session Manager
10
Skills For Tier Voice Engineer Resume
- Experience working in SQL Server, Oracle and Postgres databases and Reporting
- Advanced call center : Vectoring, ARS & AAR tables, route patterns, skill based routing, etc' required
- Experience building and managing network infrastructure for multiple physical sites
- Basic IP routing and switching experience
- Experience setting up and maintaining OpenVPN
- Where necessary to provide coaching, training and general support to less experienced members of IT
- Works closely with network engineering to review all work orders prior to network maintenance being performed
- In depth understanding and experience working with voice related applications and protocols such as SIP, UDP, RTP, SDP and TLS
List of Typical Responsibilities For a Voice Engineer Resume
1
Responsibilities For Senior Voice Engineer Resume
- Operate effectively in a dynamic, high-stress, highly confidential environment
- Excellent written/verbal communication & presentation skills at an executive level
- Demonstrates strategic foresight while employing hands-on technical skills on projects and work assignments
- Have prior experience working in an enterprise level voice/telecom environment
- Operational experience in a financial sector environment strongly desired
- Working experience in large-scale Enterprise Network environments
- Implementation of new call routing for site integration or contact center consolidation and troubleshooting existing call routing issues
2
Responsibilities For Lead Voice Engineer Resume
- Excellent understanding of telephony, conferencing, telecommunications, VOIP\SIP, video, unified communications, analog solutions, calling plans, IVR models
- Experience managing, supporting and deploying network infrastructures
- Strong knowledge of multi-tiered application environments, including their design, implementation and capacity/scaling challenges
- Experience in operating and maintaining VoIP technologies
- Experience managing and supporting systems in an IP telephony/VOIP infrastructure
- Extended knowledge and substantial experience (3+ years) of working in fast moving, innovate environment
- Experience porting phone numbers between telephone companies
3
Responsibilities For Enterprise Voice Engineer Resume
- Excellent technical and business understanding of production UC\Voice strategies
- Strong understanding of directory services and integration models
- Expert-level experience in engineering/implementation
- Strong understanding of cloud PBX based services and providers
- Experience supporting complex Cisco voice network
- Skilled in using Visio and other network documentation software
- Experience collaborating with field engineers, IT Helpdesk team, and other IT Support teams to achieve the business needs and meet customer requirements
- Eight (8) + years’ experience directly working with customer and client technical teams
- Five or more years’ experience directly working with customer and client technical teams
4
Responsibilities For IT Voice Engineer Resume
- Experience with Cisco CUBE, Voice Gateways, CUSP, CVP, VXML, Call Manager, IVR, ACD, Data Network Routers/Switches/Wireless, SRST, call routing, VoIP and UC
- Experience working with network providers like AT&T and Verizon
- SIP trunking, ACME SBC’s and TDM/DID telephony experience
- Experienced in installing Mitel 3300/MCD/MiVoice Business & MiVoice Office and associated applications
- Experience in Analysis, Design, Development, Implementation and Testing of Business Applications
- Experience using Genesys and other GVP suite of products
- Experience and Knowledge working with SIP implementations
- Experience in using Nuance ASR and Text-to-Speech (TTS) tools to create both Touch-tone (DTMF) and Speech Enabled Voice Applications
5
Responsibilities For Uc-voice Engineer Resume
- Experience in Client- Server development using Java and Web Services
- ) Voice gateways - Experience troubleshooting SIP to Call Manager and PRI to the Telco provider. The gateways are the routers for voice communication
- Experience in call flow design/routing strategy and documentation
- Proven track records in managing Avaya voice infrastructure
- Hands on networking experience, preferably Cisco
- H.323, SIP and strong networking knowledge
- Field Experience in the telephony, networking or IT Industry
- Experience operating any VoIP products (Unify, Avaya, Cisco)
- Experience with troubleshooting SIP call flows on a Cisco and SIP transport infrastructure
6
Responsibilities For UC Voice Engineer Resume
- Experience with capacity planning, security and best practices as they relate to VOIP and network technologies
- VOIP/Cisco technology experience
- Experience with Cisco Call Center Express
- Experience with LAN/WAN technologies and QOS design & implementation
- IT support/analysis experience specifically in troubleshooting hardware and software
- Experience working in Technologies and familiar with network/desktop/voice tools
- Have solid understanding of test driven development, Git, Jenkins, Artifactory
- Strong proficiency of Cisco call center technologies such as Finesse, ICM, Unified Intelligence Center, CVP platforms and Contact Center scripting
7
Responsibilities For Senior Prof Voice Engineer Resume
- Experience rolling out large enterprise voice/video deployments
- Voice or Data Network Operations or Engineering experience
- Experience with data extraction tools (SQL, etc.), Splunk, Net QoS and other networking tools
- Proven Support of Amex/GBT project initiatives; large new hire group implementations/Desktop Refresh/product rollout/Desktop support
- Experience with Disaster Recovery plans and related technologies
- Solid background in network administration and architecture
- Experience with Cisco Router/Switch/Voice gateway
- Experience with VITA and their agencies, desired
- Experience with SNOW is beneficial
8
Responsibilities For Senior Avaya Voice Engineer Resume
- Experience and knowledge of trader voice technologies from vendors such as BT, IPC & Speakerbus with turrets, intercoms and private wires are essential
- Good knowledge of IP voice protocols such as H323, MGCP, SIP and SCCP
- Demonstrated ability to perform complex problem isolation with Telecommunications Infrastructure such as PRI/T1’s, SIP trunks, etc
- Knowledge and experience of Cisco IOS Cisco gateways to include Cisco 29XX, 38XX, 43XX
- Experience in the Voice Communications field
- Eight (8) years of experience in programs and contracts of similar scope, type, and complexity are required
- QOS, prioritization, and MPLS network principals
- Hands on experience with Alcatel, Juniper, and Cisco router/switch platforms
- Experience in Cisco based VoIP solutions as an Engineer
9
Responsibilities For SBC / SIP Voice Engineer Resume
- Experience with VOIP Implementaiton and design from start to finish
- Experience with MPLS, Internet GRE, QOS and ACL Lists required
- Eight+ years of technical experience
- Experience with Broadsoft platform
- Experience with EdgeMarc gateways
- Eight (4) years of experience in programs and contracts of similar scope, type, and complexity are required
- Experience in an enterprise environment is non-optional
- Experience with routing and switching with an emphasis on important voice concepts such as SIP, H.323, MGCP, Analog Gateways and QOS
- Experience leading or participating in voice infrastructure relocations, circuit installations and turn-ups
10
Responsibilities For Tier Voice Engineer Resume
- Experience defining and supporting Voice infrastructure preventative maintenance programs,
- Experience with UCCX Scripting
- Experience with Support and configuration of InformaCast Paging system
- Experience with Cisco RTMT and SolarWinds monitoring solution
- Experience with NICE Engage Call Recording
- Experience directly working with customer and client technical teams
- Experience in establishing network interfaces, e.g. CUCM to adjunct equipment
- Experience of SIP in CUCM SIP Trunking
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