Engineer Service Resume Sample

5.0
1 vote
Devante Stark
61445 Douglas Passage,  Dallas, TX
+1 (555) 975 5894

Work Experience


Principal Service Engineer
07/2016 - PRESENT
Detroit, MI
  • Install, configure, and upgrade nodes in high availability customer production clusters
  • Build long lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams
  • Organize and manage multiple simultaneous projects
  • Lead by example, care for your team, and establish credibility with the quality of your and your team's technical execution,
  • Position can be located within the western region
  • Lead by example, care for your team, and establish credibility with the quality of your and your team's technical execution
  • Participate in an on-call rotation and be willing to jump on escalated issues as needed
Service Reliability Engineer
02/2012 - 05/2016
Chicago, IL
  • Manage an international 24x7, multi-site production infrastructure powering the Proofpoint Email Archiving services, including deployment, maintenance, troubleshooting, performance tuning, and security
  • Project management skills required, including ability to direct multiple programs
  • Strong analytical skillset in the context of Cloud supply chain planning/forecasting
  • Moderate experience with server and network gear components
  • Moderate experience with cloud datacenter components and IoT
  • Able to deal with conflicting priorities, imperfect data, and frequent changes
  • Think strategically beyond day-to-day execution Strong customer focus and attention to detail
Service Now Engineer
07/2009 - 09/2011
Chicago, IL
  • Continually improves the effectiveness and efficiency of access management services and processes by analysing requirements in close cooperation with IT and/or business experts. This includes feedback management
  • Designs, executes and evaluates proactive compliance monitoring in order to ensure IT General Controls are followed
  • Supports and consults in recertification and reconciliation activities of access and identity rights
  • Co-ordinates regarding requests, incidents and/or problems with responsible bodies/parties
  • Communicates timely, appropriately, clearly and targeted to both internal and external customers as well as to team members
  • Expertise in application, data and infrastructure architecture disciplines
  • Advanced knowledge of architecture, design and business processes
  • Work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Expertise in application and infrastructure architecture disciplines

Education


Grand Valley State University
2004 - 2008
Engineer's Degree in Computer Science

Professional Skills


  • IT experience in an IAAS / PAAS environment with all aspects of IT Service Support; 3+ years of Consulting experience gathering technical and business process requirements
  • Previous experience with Network Administration; Storage Management; Windows Administration; UNIX Systems Administration (Solaris, Linux, AIX, etc.); Database Administration / Architecture; Application Programming/Management; Datacenter management; IP Telephony; and, Network & System Security
  • Very good verbal and written communication skills, problem solving skills, presentation and interpersonal skills as well as mentoring skills
  • Any Mac or Linux skills are advantageous as well as iPhone//Android skills (in a corporate environment)
  • Excellent oral and written communication skills to work effectively with others regardless of departmental or geographic boundaries
  • Outstanding communication skills; demonstrated ability to explain complex technical issues to both technical and non-technical audience
  • Strong troubleshooting and problem solving skills, including application and network-level troubleshooting ability

How to write Engineer Service Resume

Engineer Service role is responsible for programming, automation, microsoft, communications, scripting, mac, training, troubleshooting, python, english.
To write great resume for engineer service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Engineer Service Resume

The section contact information is important in your engineer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Engineer Service Resume

The section work experience is an essential part of your engineer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engineer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engineer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Engineer Service resume experience can include:

  • Experience in gathering and analysing relevant information to make sound decisions, analytical and problem solving skills
  • Demonstrate skills in one or more of the following programming languages: Ruby, Shell, Perl, Python, or Chef
  • Strong analytical/troubleshooting skills with the ability to document/report bugs, test cases, and problem reports
  • Good organizational Skills; able to handle complex problem solving
  • Good computer skills with knowledge in MS Word, Excel
  • Strong project management and client service skills

Education on an Engineer Service Resume

Make sure to make education a priority on your engineer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engineer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Engineer Service Resume

When listing skills on your engineer service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical engineer service skills:

  • Strong written & oral communication skills are essential. Proven ability to write bugs, test cases, problem reports
  • Strong written and oral communication skills are essential. Proven ability to write bugs, test cases, problem reports
  • Excellent problem resolution, judgment, negotiating and decision-making skills
  • Outstanding problem-solving skills and passion to solve hard problems
  • Experience with the DevOps or modern engineering models including Telemetry, Testing in Production Experience with the DevOps
  • Experience working with MySQL and NoSQL databases and good understanding of replication, sharding

List of Typical Experience For an Engineer Service Resume

1

Experience For Service Reliability Engineer Resume

  • Identify the priority and criticality of incoming alerts and prioritize appropriately
  • Multi-tasking and respond to emergency situations effectively in a calm manner
  • Great communication skills and an outstanding customer service mindset
  • Experience with Unix/Linux environments with a strong grasp on system internals, diagnostics, and troubleshooting
  • Identify the priority and criticality of incoming issues and prioritize appropriately
2

Experience For IT Service Engineer Resume

  • Software development/software engineering/software integration background & strong experience in Linux/Unix based environments
  • Good oral, written in the English language are essential; able to communicate effective across levels and with customers
  • Ensuring high priority work is accomplished within required time frames
  • Experience engineering, operating, troubleshooting, administrating and scaling online services
  • Support services through activities such as system design consulting, capacity planning and Permit-to-Operate process
  • Experience operating and deploying ELK
  • Experience in control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support
3

Experience For Principal Service Engineer Resume

  • Possess excellent knowledge in OSI stack, TCP/IP networking, DNS, DHCP, SMTP, HTTP, load-balancers and highly available network servers
  • Experience supporting service-oriented architecture and web services
  • Troubleshoot and multitask issues of varying complexity and priority
  • Service Engineering experience in a 24 x 7 x 365 enterprise environments required
  • Experience delivering hosted services
4

Experience For Service Now Engineer Resume

  • Relevant work experience, including in a high-volume or critical production service environment
  • Identify the criticality of incoming issues, prioritize, and troubleshoot appropriately
  • Advanced experience managing Linux systems in a 24 / 7 / 365 environment
  • Experience using tools such as iptables, wireshark, Cacti
  • Experience using configuration management tools such as Puppet and Chef
5

Experience For Solutions Engineer, Service Catalog Resume

  • Demonstrated comfort in a frequently changing and ambiguous landscape as we move quickly to meet our user and customer expectations
  • Experience in Service or Software Engineering roles
  • Experience with automated deployment, continuous integration, and release engineering tools – GoCD, Rundeck, Ansible, Jenkins, etc
  • Passion for developer productivity, with experience automating developer pain points
  • Experiences producing quality technical documentation for complex end-to-end solutions
  • Experience of driving deep technical discussion into service design
6

Experience For Engineering Service Engineer Resume

  • Good at communicating with both internal and external parties.
  • Recent and relevant experience supporting IT Service Readiness activities
  • Experience in one or more programming languages like: Java, Python, Go
  • Experience in VMware products, specifically Cloud related solutions such as: vSphere, vCenter, ESXi, vSAN or contending cloud solutions and products
  • App dev experience with one (or more) of the following: Java, Python, MySQL
7

Experience For Engineer, Service Management Resume

  • Experience with building & deploy technologies such as version control, Maven, Docker, Chef
  • Good understanding of RDBMS concepts and MySQL
  • Comparative understanding or experience of competitive landscape for Windows (e.g., OSX, iOS, Android)
  • Experience in a monitoring and metrics systems, e.g. Nagios, Zabbix, Graphite, Cacti, Datadog
  • Experience in working in complex environments and cultural sensitivity
  • Experience deploying network and server infrastructure in enterprise Datacenter Environments
  • Experience with high-volume websites (2 years)
  • Experience with DCS, PLC, or SCADA systems in Batch plant
  • Improve Customer experience by analyzing signals from various sources, driving RCA’s and Service improvements involving bug fixes
8

Experience For Service Readiness Engineer Resume

  • Enterprise grade experience with Service Engineering
  • Online services support experience
  • Demonstrated knowledge SAP HANA architecture and operation on Suse and/or RHEL
  • Evangelize, design, implement and automate security controls, governance processes, and compliance validation
  • Good knowledge of C, C++, or Java, and Shell, Perl, GO or Python
9

Experience For Principal Service Reliability Engineer Resume

  • Experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
  • ) of experience with Kubernetes
  • ) of experience with docker-based containers
  • Demonstrated ability to quickly and accurately troubleshoot systems issues
  • Experience as a Service Engineer
  • Experience with Kubernetes is an advantage
10

Experience For Project Engineer, Service Resume

  • Strong knowledge of ProofPoint, Voltage & Symantec Message Gateway appliances highly desired
  • Experience with site work, electrical device maintenance, and repair
  • Excellent hands-on Linux or Unix or any similar variants; both administration and internals
  • Advanced experience with ServiceNow
  • Experience in the development & implementation of ServiceNow
  • Applicable experience with web development - Javascript, AngularJS etc
  • Experience with remote administration techniques (WinRM, SSH)
  • Strong knowledge on Service Oriented Architecture design patterns

List of Typical Skills For an Engineer Service Resume

1

Skills For Service Reliability Engineer Resume

  • Relevant work experience, including extensive experience with peering management and vendor management across many geographies simultaneously
  • Strong background in Linux/Unix administration, with scaling and tuning experience
  • Deal with the ambiguity associated with working in a fast-paced and changing environment. Leadership skills
  • Demonstrated ability to succeed in a fast-paced environment, working on multiple projects with constantly changing priorities and deadlines
  • Strategic thinking, quantitative and analytical skills, team leadership, and collaboration
2

Skills For IT Service Engineer Resume

  • Demonstrated programming skill in one or more of : Perl, Ruby and Python
  • Be skillful at fixing technical problems, strong ability in hands-on job
  • Demonstrate experience in either Perl, Bash, Ruby, PHP or similar scripting
  • Operate within a complex organisational structure and be able to demonstrate the ability to equally collaborate with and influence key stakeholders
  • Interpersonal savvy, ability to communicate effectively across different boundaries
3

Skills For Principal Service Engineer Resume

  • Good experience in C#, SQL, ASP.Net, PowerShell, TFS/VSTS
  • Completely fluent in English, both spoken and written. Other European language skills are advantageous
  • Experience with one or more of the following: Data Engineering, Machine Learning, Clustering, Anomaly detection, A/B testing
  • Experience designing, collecting, analyzing and leveraging metrics to drive service improvement
  • Infrastructure engineering with experience on Linux, x86 hardware, networking (DNS, Routing, Switching) and storage technologies
  • Experience troubleshooting Routing/Switching issues across Cisco platforms running IOS, IO-XR and NX
  • Experience enhancing existing, and creating new custom dashboards in ServiceNow
  • Experience in driving incident resolution and in addressing technical aspects (during and after) to both tech and non-technical audiences
  • Experienced in designing, analyzing and troubleshooting enterprise systems
4

Skills For Service Now Engineer Resume

  • Experience in administering, debugging and tuning web apps and containers and related tech
  • A good understanding of DCLAN/WAN, RDBMS systems and networks including associated trouble-shooting methodologies
  • Experience of deploying code into, managing and supporting secure, online systems, in a 24/7 environment
  • Experience deploying and administering monitoring tools
  • Improve Customer experience by analyzing signals from various sources, driving RCA's and Service improvements involving bug fixes
5

Skills For Solutions Engineer, Service Catalog Resume

  • Good knowledge in Networking is needed, including
  • Excellent understanding of Software Engineering methodologies and development cycle (Open Source development)
  • Coding/testing experience
  • Strong understanding and use of APIs in large-scale distributed systems, microservices architecture, cloud computing, etc
  • Experience with application performance analysis and monitoring toolset like AppDynamics, New Relic, Java profiling tools
  • Experience working with other engineering disciplines and contribute in a diversified, collaborative environment
  • Leverage REST technologies (Experience building REST services including ADFS/AAD Auth.)
6

Skills For Engineering Service Engineer Resume

  • Experience with one or more scripting/programming languages such as Python, Perl, Ruby
  • Engineering experience with Azure/Cloud, Resiliency, Recovery, Threat Modeling, and Failure Modes Analysis, or related fields
  • Experience building and operating highly available and scalable infrastructure solutions
  • Operational experience with networking (WAN or LAN) and an understanding of network theory
  • Experience of working in multi-tier architectures involving microservices, ESBs etc
7

Skills For Engineer, Service Management Resume

  • Experience with monitoring platforms including implementation and optimization of alerts over time
  • Experience of identifying performance issues and optimising applications
  • Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora
  • Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
  • Experience in automating operational tasks through development and writing code
  • Strong understanding of both relational and nonrelational databases
8

Skills For Service Readiness Engineer Resume

  • Experience in one (or more) scripting languages: JavaScript
  • Experience working as part of a product development team
  • Experience in monitoring and metrics systems, e.g. Nagios, Graphite
  • Experience in monitoring and metrics systems, e.g. Nagios, Zabbix, Graphite, Cacti
  • Experience working with public cloud providers and cloud technologies
  • Experience in core networking (TCP/IP, ACLs, DNS, VIPs, etc.)
  • Experience monitoring platforms like SCOM and AVICode
9

Skills For Principal Service Reliability Engineer Resume

  • Experience in Coding (like, C#, PowerShell, TSQL, other…)
  • Excellent knowledge in Linux operating system administration (RHEL or SLES)
  • Good understanding of Linux Containers deployment technologies (Docker or LXC)
  • Experience in ServiceNow platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc
  • Experience leading teams of engineers in service outage situations
  • Basic understanding / experience of interdependencies of Barclay’s most business-critical systems and services
10

Skills For Project Engineer, Service Resume

  • Strong knowledge of TCP/IP networking, SMTP, HTTP, load-balancers, highly available network servers
  • Experience working with large scale production deployments of thousands of servers
  • Good understanding on RDBMS concepts and MySQL
  • Experience in one of Enterprise Monitoring Systems like Nagios, Sitescope, Omnibus Netcool etc
  • Solid foundation in applications, modeling, statistics, analytics and math
  • Experience working with enterprise customers on Azure specific solutions, application development or deployment

List of Typical Responsibilities For an Engineer Service Resume

1

Responsibilities For Service Reliability Engineer Resume

  • Proven experience in ServiceNow integration with various technologies such as LDAP, Active Directory, SSO, Exchangeand Web Services
  • Proven experience coordinating multiple assignments simultaneously and completing tasks accurately and on a timely basis
  • Demonstrated experience in controls and digitalisation systems is essential
  • Demonstrate empathy with non-technical audiences and engineers whose area of interest or experience lies outside of SRE and Infrastructure
  • Strong experience using java script and/or other script languages to develop applications
  • Experience in supporting the service design, development, or managing 24 x 7 enterprise systems
2

Responsibilities For IT Service Engineer Resume

  • Demonstrated working knowledge of relational databases (Oracle, MS SQL and DB2) and writing basic SQL queries
  • Experience working collaboratively across teams to define and implement sustainable resiliency programs
  • Experience in driving accountability of program execution through various levels of leadership in a diverse organization
  • Service engineering experience
  • Previous experience in a Technical Support role is an advantage
  • Technical support or development experience
  • Experience in (at least) one of C, C++, Javascript, Python, Go or Java
3

Responsibilities For Principal Service Engineer Resume

  • Min. 2 years of experience in related position
  • BS in Computer Science or related technical field, OR equivalent industry experience
  • Experience as DevOps, Operations Engineer, or SRE (development for large online services)
  • Experience with container orchestrators (Kubernetes, Docker Native Orchestration, Mesos, Docker Swarm)
  • Experience with NoSQL technologies (e.g. Cassandra, MongoDB, Redis, etc.) and/or search-based datastores and libraries (Lucene, Solr, etc.)
  • Experience with configuration management tools such as Puppet, or Chef
  • Excellent hands on Linux or Unix or any similar variants; both administration and internals
  • Excellent knowledge of Infrastructure deployment tools like Chef, Puppet, SALT, Jenkins etc
  • Self-motivated learner with a strong aptitude for electronic and mechanical systems
4

Responsibilities For Service Now Engineer Resume

  • Analytical mindset with a strong drive to resolve open issues
  • Significant experience with configuration management tools like Chef, Puppet, or Ansible
  • Strong familiarity with containers and container-orchestration frameworks, particularly Kubernetes
  • Experience with a public cloud provider, ideally Amazon Web Services
  • BS/MS in Computer Science or related field or 10 years equivalent industry experience
  • Experience with a 3GL like C, C++ or C#
  • Experience with Microsoft Cloud Services such as Azure, Azure Active Directory and Office 365
5

Responsibilities For Solutions Engineer, Service Catalog Resume

  • Experience with Public Cloud technologies such as AWS, Azure, Google Cloud Platform, etc
  • Experience with automation tools (Ansible/Puppet or Chef), IDEs (Eclipse), Source Code Management (GIT/Stash)
  • Experience in cloud - Azure Stack
  • Experience with build & deploy technologies such as version control, Maven, Docker, Chef
  • Experience with ITIL
6

Responsibilities For Engineering Service Engineer Resume

  • A strong knowledge on Service Oriented Architecture design patterns
  • In Depth Experience on Azure Services like SQL Azure, Compute, IaaS , PaaS , WAAD , VNET, Express Route
  • Experience in large scale internet service design & implementation
  • Experience with IT Security concepts and solutions
  • Experience in a similar role in an IT Service Management environment, preferably with ITIL V3/2012 senior accreditation
  • Experience with technical product configuration, design, and/or integration
  • An excellent salary, with annual performance reviews
  • Good knowledge of Microsoft Office, SQL
  • Experience in customer service roles or similar functions
7

Responsibilities For Engineer, Service Management Resume

  • Provisioning, deployment and maintaining of Honeywell Connected Enterprise development, staging, test and production
  • Working knowledge of multi-tier applications and their dependencies including TCP / IP and UDP networking, LDAP and DNS
  • Developing and using monitoring tools to find problems and resolutions
  • Building automation to replace existing processes, enabling better time to market
  • Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols
8

Responsibilities For Service Readiness Engineer Resume

  • Supporting our IT strategy by linking ServiceNow via its API’s to GitLab and other CI/CD tools
  • Understanding of TFS/VSTS customizations, including custom controls, extensions and add-ins
  • Understanding of monitoring tools and concepts (Kibana, ElasticSearch)
  • Designing complex systems and coordinating projects
  • Providing hands-on engineering, administration and technical support
  • Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now
  • Understanding of instrumentation and configuration tool, software knowledge is advantageous
  • Supporting on-line surveys are just a few examples
9

Responsibilities For Principal Service Reliability Engineer Resume

  • Supporting regular upgrade to deliver new out-of-the-box functionality
  • Scripting language (e.g. Shell, Perl, Ruby etc)
  • Understanding of NRO System Integration Standards (NSIS)
  • Networking: to expand network outside of your accounts
  • Defining performance and resilience non-functional requirements
  • Carrying out design and code reviews
  • Conducting live incident support
10

Responsibilities For Project Engineer, Service Resume

  • Contributing to capacity estimation
  • Managing scripts, UI policies, UI actions and Data policies
  • Defining Service Level Agreements SLAs , notifications, and reports
  • Create and maintain standard operating procedures (SOPs) for performing maintenance tasks and remediating problems in our environment
  • Track record of successful projects integrating and supporting High Performance Computing hardware and in-memory databases up to 20 TB in size
  • Support availability design for services including disaster recovery, business continuity, monitoring/alerting, and service health measurement
  • Build and manage development and testing environments to assist Developers in debugging application issues using tools

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