User Experience Research Resume Sample

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Maye Johns
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Work Experience


User Experience Research Lead
01/2018 - PRESENT
Chicago, IL
  • Manage and oversee the UX research team
  • Site data & metrics analysis to generate actionable insights
  • Skill and personal development of team members
  • Monitor and evaluate UX deliverables
  • Research consultation with product leads and teams
  • Work closely with business stakeholders, product managers, product designers, web analytics, and marketing to identify gaps in the overall UX research strategy and collaboratively implement enhancements
  • Educate business owners, product managers, technology, etc about research principles in general, and for driving the integration of UX research data and processes into everyday activities
User Experience Research Analyst
03/2014 - 10/2017
Dallas, TX
  • Consistently provide immediate performance feedback to direct reports and perform semi-yearly performance reviews
  • Ensure that research data is consistently and accurately gathered, broadly communicated and archived
  • Demonstrated expertise with usability testing, contextual inquiry, heuristic evaluation, card sorting, and survey design. Familiarity with Net Promoter Score methodology
  • BS/BA, Master’s or PhD in Human-Computer Interaction, Anthropology, Psychology, Computer Science or related field, or equivalent professional experience
  • Experience with user experience research methodologies, including contextual inquiry, RITE and standard usability testing, eye-tracking, heuristic evaluation, card sorting, focus groups and survey design
  • Curiosity and passion for understanding news consumers, especially New York Times readers, within the context of competitive and technological challenges of the media industry
  • Excellent written and verbal communication skills, including the ability to tell stories with data
  • Strong interpersonal skills and ability to interact effectively with colleagues across the organization including senior management
User Experience Research Assistant
06/2007 - 11/2013
Houston, TX
  • Guide and prioritize research program to ensure that resources are being used efficiently and effectively to maximize impact to business
  • Provide input into decisions that shape customer experience, optimization plans, site design and product development
  • Mentor your team members to help them grow as researchers and produce their best work
  • Analyze data from multiple sources (e.g. user research, on-site testing, VOC tools, business intelligence tools) to develop insights and recommendations for improving our site performance
  • Guide the identification of what customer insights are required to improve our customer’s experience including that of key and prospective customer segments
  • Manage vendor selections and budgets
  • Ensure that entire team keeps up to date with UX research techniques and emerging research tools

Education


Brown University
2001 - 2006
Science's Degree in Psychology

Professional Skills


  • Strong interpersonal skills and ability to collaborate effectively with colleagues across the organization including senior management
  • Hands on experience conducting user experience research for web and mobile products - with an excellent command of both qualitative and quantitative methods
  • Strong communication, negotiation and problem-solving skills
  • Excellent communication skills and the ability to lead / facilitate discussions
  • Strong presentation skills, particularly when discussing data-heavy topics
  • Presentation skills, including building engaging PowerPoint presentations and sharing results and recommendations
  • Experience managing ongoing and ad hoc research studies with shifting priorities

How to write User Experience Research Resume

User Experience Research role is responsible for research, presentation, organization, articulate, negotiation, design, retail, integration, database, recruiting.
To write great resume for user experience research job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For User Experience Research Resume

The section contact information is important in your user experience research resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your User Experience Research Resume

The section work experience is an essential part of your user experience research resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous user experience research responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular user experience research position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative User Experience Research resume experience can include:

  • Detail-oriented and ability to work independently on a variety of tasks Strong oral and written communication skills
  • Work autonomously and effectively in a matrixed organization
  • Relevant work experience, including experience integrating user research and user testing into product designs and design practices
  • Able to communicate effectively with a wide range of stakeholders
  • Experience with ethnographic work, contextual Inquiry, insight-related user research, and traditional research methodologies with demonstrated results
  • Communication & Presentation: Able to effectively communicate and present technical concepts to technical and non-technical professionals

Education on an User Experience Research Resume

Make sure to make education a priority on your user experience research resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your user experience research experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in User Experience Research Resume

When listing skills on your user experience research resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical user experience research skills:

  • Strong writing, presentation, and teaching skills
  • Relevant work/academic experience, including experience integrating user research into design and product development lifecycle
  • Experience conducting research in the travel domain and/or with consumer-facing experiences
  • Experience in user experience research and design
  • Experience in user experience research and design
  • Quantitative and statistical analysis skills

List of Typical Experience For an User Experience Research Resume

1

Experience For User Experience Research Analyst Resume

  • Interpersonal and communication skills, to help negotiate priorities and to resolve conflicts among project stakeholders
  • Critical listening skills, to understand what people say, probe when appropriate and help them to articulate their true needs
  • Facilitation skills, to lead user research sessions
  • Proven success conducting user research in a large-scale software platform settings, or equivalent
  • Work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver
  • Seek out opportunities to improve the user experience providing customer insights
  • Experience in the Internet field, preferably including transactional sites
  • Experience working on ecommerce apps/sites or rich web applications
  • Build a robust user experience research program to ensure constant insight into our users’ behaviors, motivations, desires and pain points
2

Experience For User Experience Research Lead Resume

  • Work hands-on with project managers, designers, executive leadership and subject matter experts to prioritise research opportunities
  • Experience as a researcher in applied industry
  • Employ pragmatic and effective approaches to UX
  • Contribute to the establishment of a User Experience discipline
  • Experience as Research Assistant
  • Experience and with statistics and experimental design
3

Experience For User Experience Research Specialist Resume

  • Experience with business software, Enterprise solutions and technology
  • Experience in digital required, with preference for retail, financial services or hospitality
  • Strong background in experimental methodology
  • Experience in user research role
  • Communicating findings from the study to the research lead
  • Create written and visual reports (including creating graphs, highlight videos, slide decks etc.) Assist with taking notes during user study sessions
4

Experience For User Experience Research Assistant Resume

  • Be completely comfortable in ambiguous situations and have the ability to pivot to changing requirements
  • Conduct user research on items in product pipeline and on release schedule, including
  • User research methods such as heuristic analysis, usability studies, ethnographic studies, contextual inquiry, and concept testing
  • BS/BA, Master’s or PhD in Human-Computer Interaction, Anthropology, Psychology, Sociology or related field
  • Sell and propagate the value of research to top management as well as identifying and monitoring key metrics that demonstrate the ROI of research on the product
  • Five years of UX research experience
5

Experience For Senior Manager, User Experience Research Resume

  • Two years of leadership experience in cross-functional environment
  • Experience in product management for web and mobile products
  • Experience with large-scale consumer and internal user web and mobile apps
  • Conduct hands-on research on multiple user profiles such as drivers, passengers and other relevant verticals
  • Collect and analyse user behaviour through experiments, benchmark studies, lab studies, surveys and other appropriate methodologies
6

Experience For Principal User Experience Research Manager Resume

  • Set and measure the metrics for researchers and ensure they are aligned with the company wide goals
  • Master’s or PhD in Human­ Computer Interaction, Cognitive and Social Science, Industrial Design, Organizational or Experimental Psychology, Anthropology, Information Science or related field, or equivalent practical experience. (This requirement can be offset with additional years of work experience)
  • Assistance in preparing user research activities (setting up the usability lab, helping with logistics for large research projects, etc.)
  • 2) Collect data via usability studies, interviews, and surveys
  • 3) Analyze data and provide recommendations to product teams
  • Able to conduct heuristic evaluations and plan, conduct, and analyze results from usability tests
  • Provide world-class expertise in user research and raise the user research bar with regards to mix of methods and quality of output
  • Oversee project delivery from kickoff to results presentation to ensure high quality deliverables and impactful, customer and design-driven insights
  • Build a trusted advisory relationship with cross-functional teams as well as with peers within the UX Strategy & Design team
7

Experience For Director of User Experience Research & Analytics Resume

  • Contribute to ongoing thought leadership on current topics and trends in UX, evolving the qualitative research product suite to ensure alignment with business needs
  • Determine the optimal strategy for project execution including appropriate project staffing, research tools, and vendor partners
  • Perform all aspects of the research project lifecycle including writing requirements, screeners, moderating, taking notes and presenting findings to internal and possibly external audiences
  • Support and execute rapid iterative research for digital products and experiences, as well as support traditional research methodologies
  • Plan, design and conduct research activities including ethnographic interviews, competitive analysis, organizational research, survey formulation and usability testing
  • Work closely with the team to ensure potential design solutions serve identified user and business needs
8

Experience For Director, User Experience Research Resume

  • Connect with participants from all demographics and backgrounds and help team members and partners develop empathy for their values and needs
  • Be a communicative and responsive team player in an inter-disciplinary group
  • Conduct heuristic evaluations of Mercy’s online presence, both Web and Mobile
  • Continually develop professionally with the support of the Mercy organization
  • Plan, coordinate, and lead customer experience research studies using techniques such as in-person and remote usability testing, product/concept evaluation, and feedback surveys; analyze the information gathered to make business and design recommendations for improving the customer experience
  • Employ creative and innovative qualitative and quantitative research methods to understand the needs of consumers to generate insights useful in evaluating designs and fueling ideation
  • Communicate results and recommendations with authority using compelling and creative presentation techniques
  • Partner with key stakeholders, including development, business analysts, operations, project managers, customer care, and testing teams, all while advocating for the best experience for our customers
9

Experience For Senior User Experience Research Analyst Resume

  • Existing familiarity with Web and mobile design patterns
  • Familiarity with user research techniques, usability testing, and analytics
  • M.A./M.S. (in progress or completed) in Human Factors, Cognitive Psychology, HCI/Computer Science, or other field emphasizing human behavior
  • Take ownership of assigned projects and make decisions with limited supervision. Responsible for other tasks as assigned
  • Knowledge of user interface design, information architecture, and human factors
  • Design and/or administer surveys and interviews
  • Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines
  • Contribute to the product roadmap, drive future concepts and deliver improvements to current efforts within different LOBs. Develop customer journeys, project briefs, participant profiles, recruiting screeners, test proposals, research study documents, and execute on time and on budget
10

Experience For Junior User Experience Research Specialist Resume

  • Effectively communicate with a diverse array of stakeholders
  • Solid understanding of the principles of usability research and other user research techniques (e.g. lab studies, field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.), and know the strengths and weaknesses of each
  • Leverage heuristics, VoC, and other research methods to identify user pain points
  • Administer questionnaires and surveys
  • Analyze qualitative & quantitative data
  • Communicate findings from studies to the research lead and product teams
  • Recruit participants, schedule, and build our participant pool
  • Help with data analysis when needed

List of Typical Skills For an User Experience Research Resume

1

Skills For User Experience Research Analyst Resume

  • 1+ related experience doing user experience or design research at a technology company or agency
  • Wireframing user experiences that balance the users’ needs with mission/business goals and tech capabilities
  • Significant experience leading, growing and cultivating a cohesive team culture
  • Experience in conducting usability testing or user research
  • Demonstrated expertise with a wide range of research methods including usability testing, ethnographies, and survey design
  • Experience in an applied research setting (academic or professional)
  • Professional experience doing UX or Human Factors research
2

Skills For User Experience Research Lead Resume

  • Experience in an applied research setting (academic or professional)
  • OR Professional experience working on software development-related tools or other highly technical domain
  • Experience with multiple user research methologies such as Usability Testing, Contextual inquiries, Group Sessions, Participatory Design
  • Experience in the research and design of immersive technologies, including augmented reality, virtual reality, and chat or voice interfaces
  • Technical aptitude, strong working ability with statistical software packages (SPSS, R, etc.)
3

Skills For User Experience Research Specialist Resume

  • Experience leading research efforts with end users
  • Experience with the nuts and bolts of executing research from end to end
  • Effective at communication up to and including the C-suite
  • Demonstrated success translating research results into actionable
  • Experience leading UX research efforts in a product development organization or human centered design consultancy
4

Skills For User Experience Research Assistant Resume

  • Experience in human factors/psychology research
  • Accountability and Persistence: Holds self and others accountable for measurable high-quality, timely and cost effective results
  • Planning, observing and moderating usability testing sessions and interviews
  • Preparing user research activities (working with the recruiters to schedule study sessions, setting up the usability lab etc.)
  • Being an authority on the intersection of research and design
  • Administering questionnaires and surveys
5

Skills For Senior Manager, User Experience Research Resume

  • Communicating findings from the study to the research lead and/or broader team
  • Creating discussion guides, screeners, test protocols, and final reports
  • Using online/remote usability tools
  • Assisting with user testing preparation activities (working with the recruiters to schedule study sessions, setting up the usability lab etc.)
  • Observing/running usability testing sessions, and taking notes
6

Skills For Principal User Experience Research Manager Resume

  • Identify study goals, and assisting with study preparation (e.g. recruiting participants, study planning, survey coding, etc.)
  • Assistance in creating reports (including creating graphs, highlight videos, slide decks etc.)
  • Be willing to travel to key Southeast Asia markets and co-ordinate with on ground staff to uncover insights from users belonging to other cultures
  • Research portfolio demonstrating proficiency in driving impactful change
  • 1) Review incoming research requests and determine appropriate methods and timing
  • Run usability testing sessions and interviews, and taking notes
  • Work with a variety of senior stakeholders to identify personas and client journey challenges requiring mitigation including engagement strategies
  • Liaise with participant recruiting teams and participant onboarding
  • PhD (in progress or completed) in Human Factors, Cognitive Psychology, HCI/Computer Science, or other field emphasizing human behavior
7

Skills For Director of User Experience Research & Analytics Resume

  • OK with flexible working hours (regular business hours + some evenings and weekends)
  • Familiarity with statistical concepts (e.g., sampling) and methods (e.g., descriptive, inferential) and/or other data science-related analysis
  • Firm grasp of the language of research, design, product, engineering, as well as the business
  • Expertise in a variety of research techniques both quantitative and qualitative including surveys, one on one interviews, card sorts, and tree tests
  • Proficiency at developing interview guides and other qualitative research instruments
  • Expertise in a variety of quantitative and qualitative research methods, Design Thinking, Design and Product lifecycles
  • Curiosity and passion for understanding competitive and technological challenges of the media industry
8

Skills For Director, User Experience Research Resume

  • Note taking and data capture
  • Highlight-video creation Data preparation and coding
  • Basic user testing analyses Draft findings, recommendations, and reports based on user research
  • Interest in general research and user research methods
  • Basic math functions such as addition, subtraction, multiplication, division and
9

Skills For Senior User Experience Research Analyst Resume

  • BA/BS in Computer Science, Human-Computer Interaction, Information Science or related field 3+ years of experience in an applied research setting (academic or professional)
  • Working knowledge of experimental design and basic statistics
  • Detailed-oriented, work independently and prioritize time between multiple projects, and be flexible by adapting to changing schedules and variety of different projects and tasks
  • At least ONE of the following (more is better) in addition to the required skills: Either a M.A./M.S./Ph.D. in Computer Science, Human-Computer Interaction or other engineering/sciences field
  • Able to tactfully gather and prioritize requests from multiple teams
  • Experience as a Research Assistant or User Researcher
  • Relevant experience and work
10

Skills For Junior User Experience Research Specialist Resume

  • Travel required not to exceed 20%
  • Adept in dealing with large amounts of data (qualitative, quantitative, behavioral, secondary, etc.)--determining what’s important and distilling it into actionable insights without getting caught up in analysis paralysis. Able to synthesize across multiple sources into a clear and concise story
  • Survey creation and analysis
  • Be articulate and diplomatic
  • Experience with user experience research methods such as live and remote usability testing, surveys, interviews, contextual inquiry, and other research methods
  • Progressive experience in User Experience, Information Architecture, Requirements Analysis, or Product Management on complex web-based software for search or similarly complex function

List of Typical Responsibilities For an User Experience Research Resume

1

Responsibilities For User Experience Research Analyst Resume

  • Identify and research insights to create artifacts
  • Develop and implement research collection plan to identify actionable insights
  • Perform qualitative analysis and quantitative research in support of product design efforts
  • Stay abreast of industry trends and applicable external studies including but not limited to resources such as Forrester Research, Celent, etc. to share and educate our delivery teams
  • Analyze quantitative usage metrics and qualitative data to identify opportunities for enhancing the user experience and identify measures to improve our overall experience
  • Collaborate with senior stakeholder to define research goals and objectives
2

Responsibilities For User Experience Research Lead Resume

  • Use lean models and processes to accelerate production analysis delivery and feedback cycle times in an Agile/Scrum environment
  • UX/CX Analytics tools such as Google Analytics, Google Tag Manager, hotjar, Tealeaf, etc
  • Agile/Scrum software development methodology
  • Conduct qualitative user research, primarily in-lab usability sessions User study moderation
  • Assist other user researchers with various user research preparation activities
3

Responsibilities For User Experience Research Specialist Resume

  • Research plan and literature reviews Lab setup & management
  • Advocate research findings to diverse audiences through written and oral presentations
  • Experience with one or more of the following methods: usability studies, concept tests, benchmarks, diary studies, interviewing consumers, field research, surveys
  • Strong analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts and distill high-level information into details and recommendations
  • Solid interviewing skills, to speak with individuals and groups of representative users about their needs and ask the right questions in order to surface essential requirements information
4

Responsibilities For User Experience Research Assistant Resume

  • Recommendations and track record of significant impact on the customer experience
  • Continuous Improvement: Continually focused on improving the responsiveness and quality of the solutions delivered
  • The ability to quickly build rapport and establish credibility with cross functional partners at any level
  • Analytical skills: Able to draw insightful conclusions from complex data. Able to structure and process qualitative or quantitative data and draw meaningful conclusions
  • Honesty/Integrity: Does not cut corners ethically. Earns trust and maintains confidences. Always behaves in a manner of the highest ethical standards
5

Responsibilities For Senior Manager, User Experience Research Resume

  • Project Leadership: Able to own and manage the design, build, selection, implementation and release of tools and services for production systems
  • Command a keen sense of design and understand when less is more and when it’s not
  • Master’s or 5+ years experience in human computer interaction, information science, information systems, communication, experimental psychology, human factors, anthropology, experience design, or other related UX disciplines
  • Create and present documentation, findings and points of view material
  • Design and build complex surveys with platforms like Qualtrics or Confirmit
  • Consult with stakeholders to think through problems and develop research plans that go beyond ad hoc projects
  • Translation of research data into consumable insights that tell a story about our business and products

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