User Research Resume Sample

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Taya Rau
98590 Tavares Squares,  Detroit, MI
+1 (555) 468 2250

Work Experience


Director, User Research
09/2017 - PRESENT
Houston, TX
  • Strong background in User Research and developing actionable insights based on user feedback and study
  • Strong Leadership Identity
  • User Experience & Employee Experience Industry Best Practices
  • A clear understanding of the differences in UX, IX & UI strategies applied to employee software experiences VS consumer websites and applications
  • Core tenants of User Experience
  • Comprehend multiple device types and contexts (desktop, tablet, mobile)
  • Experience defining and monitoring success through analytics/metrics
  • Persuade and influence leadership decision-making and prioritization through the usage of user data
User Research Coordinator
09/2011 - 08/2017
San Francisco, CA
  • Strong documentation ability to author guidelines, requirement documentation, user flows and other related project planning artifacts
  • Initiate and develop strong and ongoing relationships with stakeholders across the bank including PCB, IB, Barclaycard and other Barclays international businesses
  • Understand key business goals and identify opportunities to support those goals through user research and insight, in many cases where insight support has not previously been considered
  • Develop clear and compelling research and insight proposals that deliver value for stakeholders
  • Accountability for the team’s delivery against agreed research proposals
  • Collaborate with WBIE Sr. Production Management to set short and long-term production and development strategies and tactics designed to produce timely, efficient, quality products that meet company goals
  • Communicate to influence and convince important decision makers. Receive, transmit and interpret highly complex information. Interact with Sr. Management to keep abreast of company plans and strategies
  • Conducts a wide variety of research to support development decisions
User Research Assistant
04/2009 - 08/2011
Detroit, MI
  • Strong influencing and communication skillset to educate leadership and delivery teams on the value and benefits of experience measurement
  • Inform and design interactive and static dashboards that support employee self-serve readouts of analytics data
  • Strong vendor management and project management skills to drive engagements from proposal through to delivery
  • Excellent people-skills and communication abilities to lead collaborative efforts including workshops and design sessions with various stakeholders
  • Strong technical mindset to bridge communications with front-end developers and designers regarding measurement requirements and solution design
  • Background in traditional marketing demand-generation and conversion strategies and analysis
  • Inform design requirements for rapid prototypes utilized in feedback and user study sessions
  • Project effort, cost and value estimation ability to inform roadmap planning
  • Experience working with blended teams of Data Analysts, Tableau Developers, Front-end Developers, Scrummasters and Project Managers to inform sprint planning and deliverables

Education


Mayville State University
2005 - 2009
Bachelor's Degree in Psychology

Professional Skills


  • Strong moderating skills
  • Excellent written and verbal communication skills, especially under tight deadlines
  • Excellent communication and interpersonal skills in French & English
  • Client facing experience: prioritize objectives and feedback, while managing expectations
  • Advanced computer software skills including Word, Power Point, Excel, Visio, and HTML
  • Experience in research field; Understanding basic (user experience) research methods
  • Expert participant facilitation/moderation skills

How to write User Research Resume

User Research role is responsible for software, organization, digital, training, integration, database, recruiting, reporting, design, research.
To write great resume for user research job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For User Research Resume

The section contact information is important in your user research resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your User Research Resume

The section work experience is an essential part of your user research resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous user research responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular user research position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative User Research resume experience can include:

  • Be a catalyst for improving Autodesk’s relationships with its customers; foster company-wide empathy with a focus on consistently meeting, and often exceeding, customers’ needs
  • Build, hire, empower, and retain a team that effectively handles all research initiatives
  • Extensive experience providing research and insights leading to compelling and quality interfaces
  • Experience conducting research within a product organization on desktop, mobile and cloud-based projects
  • Strong fluency with all qualitative methods (interviewing, usability studies, ethnographic observation)
  • At least 6 months of experience conducting qualitative research

Education on an User Research Resume

Make sure to make education a priority on your user research resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your user research experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in User Research Resume

When listing skills on your user research resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical user research skills:

  • Strong communicator with proven presentation skills
  • Strong business acumen and collaborative skills
  • Previous experience with user experience research
  • Self awareness and a desire to improve your skills
  • Experience designing, leading, and managing global research initiatives
  • Experience managing, leading and developing UX researchers

List of Typical Experience For an User Research Resume

1

Experience For User Research Coordinator Resume

  • Deep experience working within a technical (preferably agile) environment
  • Experience in user (usability) research and other research domains (market research) in digital product
  • Good interpersonal communication (both written and verbal)
  • Create, prioritize, assign and ensure daily follow ups of tasks and the advancement of the team’s work based on deliverables
  • Collaborating with the UR Manager to make sure playtest goals and research requirements and understood, and appropriate methodology is chosen for each playtest
  • Support ongoing UX research work - by running and/or moderating qualitative iterative studies, analyzing data, writing reports
  • Work with the lead researcher on building Rolling Studies processes from ground up
  • Help conduct and collect data during the rolling iterative studies
  • Assist in writing and analyzing short surveys based on specific research goals and study protocols
2

Experience For Director, User Research Resume

  • Be responsible of the recruitment, integration, training and coaching of new employees
  • Conduct research early in the product development process and provide feedback regarding product direction and strategy
  • Curiosity and passion for helping customers to express their full creative potential
  • Work with the lead researcher, designers, product managers, engineers in a fast-paced, rapidly changing environment
  • Create participant screeners and work with our recruiter on finding the right participants
  • Organize materials needed for iterative studies; e.g. take notes during sessions
  • Eager to learn, as there are many learning opportunities!
  • Create study recruiting criteria and screeners
3

Experience For User Research Assistant Resume

  • Understand how to allocate resources for projects with competing needs
  • Comfort with a fast-paced work environment at a rapidly evolving organization
  • Foster relationships with design and product leadership to continually refine strategic research plans and create collaborative, working partnerships
  • Promote Sabre’s common look and feel across all products
  • Core competency in quantitative methods, behavioral analysis, and statistical concepts
  • Maintain and evangelize the vision of Audible’s User Research vision
  • Help shape WW’s user research process overall as we continue to grow and evolve
  • Stay abreast of developments in consumer product safety and the impacts on Oculus’ research and procedures
  • Possible participation in additional tasks and projects beneficial to the lab and the studio’s development (game design research and administrative support)
4

Experience For User Research Specialist Resume

  • Understand Harry’s business, customers and product by considering market context, industry and competitive trends, Cx feedback, A/B tests, site metrics, and customer insight findings
  • Playing the games before the playtests and formulating hypothesizes about
  • Adaptable and quick learner that enjoys tackling a large variety of problems
  • Making sure playtest methodology is understood, and adequate preparation work (e.g. pilot playtests, developing the checklists and questionnaires) are done prior to each playtest
  • Performing a role as moderator during playtests and making sure all steps of the playtest are followed, by closely following the established playtest checklists
  • Working with the UR team to analyze to assist in the analysis of collected data as well as with the writing of reports and presentation of said data
  • Create research plans, iterative study protocols, and survey questionnaires in collaboration with the lead researcher
  • Moderate iterative studies and take notes
  • Analyze qualitative data and write reports
5

Experience For User Research & Insights Expert Resume

  • BA/BS in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Information Science or related field
  • Support sr. researchers in performing user research (including field studies, usability testing, interviews) in the form of test day prep, note taking, and study logistics
  • Analyze data to parse themes and generate research reports
  • Document and report findings and recommendations via in-person and remote client presentations
  • Create basic highlight videos
  • Act as moderator for sessions, in unbiased and organic manner
  • Conduct self-discover usability assessments and have the unique ability to suggest workable User Interface concepts
6

Experience For User & Research Studies Program Manager Resume

  • Supports User Researcher Specialists, User Research Associates, or other Research Operations team members with administrative responsibilities related to research activity, as directed by the Lead User Research Coordinator
  • Research Ops Lead Work
  • Organize and oversee Research Coordinator efforts to
  • Proactively understand the research support needs of research and science staff to allocate research assistant resources
  • Manage a team of Research Assistants in support of studies across our org
  • Acts as a coach and mentor, conducting research as well as leading other researchers toward innovative and creative thinking when approaching research challenges
  • Work with designers, product managers, engineers to prioritize research initiatives and usability studies in a faced paced, rapidly growing environment
  • Work experience in ux research or related applied research setting (preferably within product development)
7

Experience For User Research Moderator Intern Resume

  • Experience of managing teams of researchers
  • Activate research findings throughout the product and engineering organization through written reports and oral presentations
  • Develop and implement overall research strategy and processes for the organization
  • Conduct and create impact from your own hands-on research
  • Identify gaps in the overall UX research strategy and collaboratively implement enhancements
8

Experience For Games User Research Manager Resume

  • Experience with and understanding of a range of industry-standard UX research methods and techniques as well as knowledge of when and how to apply those methods during different phases of the product development process
  • Create, improve and optimise user research and team processes
  • Be responsible of the overall quality of his/her team’s deliverables
  • Optimise human and material resource allocation based on study requests
  • Anticipate technical hardware, technological and human resource needs
  • Collaborate with other team leads and User Research project managers for resource management, support, etc
9

Experience For User Research Team Lead Resume

  • Complete performance evaluation and follow-ups
  • Be a main actor in the fulfilment of the Lab’s vision
  • Create and manage the user research roadmap for a product line that includes both generative and evaluative activities to gain user insights, validate concepts, refine and iterate on existing products and uncover new product or business opportunities
  • Align roadmap with market research and analytics initiatives
  • Build partnerships with market research and business intelligence teams
  • Manage the recruiting of participants for research interviews and discussions, including, but not limited to, screening, scheduling, and processing incentive payments
  • Partner with UX Researchers, Designers, and stakeholders to clarify research requests, including scoping projects and coordinating testing needs
  • Manage, maintain, and grow a database of users for research projects
  • Continuously evaluate research management tools and processes to ensure they are efficient, high quality, and scalable, and offer solutions to improve these tools and processes
10

Experience For Director of User Research Resume

  • Experience balancing multiple tasks and deadlines
  • Partner with customer care to identify, prioritize and address UX-related issues
  • Demonstrates an awareness of their role on a research project
  • Shape Zalando’s user experience strategy
  • Leading user research studies end-to-end, from planning, recruiting and moderating to analyzing data, documenting insights and presenting findings

List of Typical Skills For an User Research Resume

1

Skills For User Research Coordinator Resume

  • Organization skills and ability to work under pressure
  • Quantitative research experience such as A/B testing, SQL, statistical analysis, data analysis, and working with large amounts of data
  • Proven success influencing leaders of product, design, business and marketing
  • Experience at conducting in­-person interviews
  • Have experience in recruiting participants for research purposes
  • Have experience working with Google Docs, Microsoft Excel, Microsoft Word
  • 4+ yrs experience conducting research within product organizations with some focus on mobile
  • Design fluency with interaction design, user interface design, visual design, user experience design, and design thinking
2

Skills For Director, User Research Resume

  • Excellent knowledge of qualitative and quantitative research methods and tools
  • Excellent knowledge of test moderation techniques
  • Good knowledge of statistical methods is an asset
  • Have experience in administrative support
  • Demonstrated ability of all listed job responsibilities
  • Relevant work experience in research, UX, and product design
  • Experience in market and competitive research
  • A repertoire of good jokes
  • 8-10 yrs of relevant Research, Analytics or Insights experience
3

Skills For User Research Assistant Resume

  • Provide significant input into decisions that shape customer experience, optimization plans, site design and product development
  • Helping our team defeat other departments in Super Smash Brothers on Game Night
  • Enjoy thinking on your feet and dealing with last minute issues or changes of plan
  • Are confident dealing with and building relationships with third party providers
  • 3+ yrs leading and developing a team
  • Love to be organised and thrive on juggling multiple tasks at the same time
  • Have a basic understanding and interest in User Research and Product Design
4

Skills For User Research Specialist Resume

  • Manage all participant communication and scheduling
  • Innovate and determine strategies when sending out reports, graphics and representations of statistical data
  • Ph.D. in ergonomics, HCI, experimental or social psychology or any other relevant training is an asset
  • Knowledge of the video game industry and a passion for games
  • A deep understanding of qualitative research methodologies, including designing and conducting design research, ethnography, participatory design, and usability studies
  • Fluency with quantitative data, including analytics and statistical analysis
  • Deep appreciation of the creative process and fundamental design disciplines
  • M.S. in Human Factors, Human Computer Interaction, Cognitive Science, or related field
5

Skills For User Research & Insights Expert Resume

  • Identify and recruit participants for a variety of research studies based on design and research needs
  • Arrange locations/facilities and prepare materials for all research projects
  • Identify and manage research vendors and resources
  • Create and maintain systems and platforms to help our research team stay efficient and productive, such as research archives, a participant database and other systems/tools as necessary
  • Strong communication skills – including the ability to present results to stakeholders in various levels of the organization and being able to work well in a team structure
6

Skills For User & Research Studies Program Manager Resume

  • Proactivity when formulating research questions
  • Able to analyze and deconstruct games of different genres to understand their respective facets
  • Experience with process improvement, such as helping yourself and others be more productive by creating tools, wikis, templates and other improvements that save time and add quality
  • Experience working across different time zones
  • Interest in and familiarity with technology products
7

Skills For User Research Moderator Intern Resume

  • Curious by nature and hold deep fascination for human behavior
  • An eagerness to jump in and help fix things
  • Familiarity with web and mobile technologies
  • Proficiency in Excel, Google Docs, Sheets and various survey creation tools
  • A love for anime, video games, or other niche hobbies
  • Great teammate who seeks opportunities to collaborate
  • Collect great amounts information and distill into meaningful data
  • Drive the integration of UX research data and processes it into the product development lifecycle
8

Skills For Games User Research Manager Resume

  • Educate business owners, product managers, technology, etc about the value of user research
  • Work closely with product owners, UX designers, web analytics, and marketing to identify gaps in the overall UX research strategy and collaboratively implement enhancements
  • Ensure that research data is consistently and accurately gathered, broadly communicated and archived and that customer satisfaction issues are monitored and communicated to stakeholders
  • Experience planning and conducting a variety of user research methodologies
  • Experience working in user research or a related field
9

Skills For User Research Team Lead Resume

  • Experience conducting usability studies and user research activities
  • Experience with Premiere Pro, Tobii Studio, Camtasia, AVID, MORAE, and/or web-based testing tools
  • Forge strong working relationships with internal and external players
  • Experience in conducting moderated user tests is an asset
  • Experience of managing teams of researchers
  • Proven ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization to gain buy in
  • Track record of establishing effective cross-functional partnerships and relationships at all levels
  • History of continuous improvement including both functional expertise and organizational effectiveness
  • Deliver timely and tangible findings and prioritized recommendations to partners
10

Skills For Director of User Research Resume

  • Passion for user experience and an advocate for the user
  • Professional experience
  • Organize and prioritize while working on multiple, simultaneous projects of varied size and complexity
  • Skilled data translator, who can expertly aggregate, synthesize, and distill meaning from multiple sources of data and user insights
  • Work experience in user research or related field (preferably within product development)

List of Typical Responsibilities For an User Research Resume

1

Responsibilities For User Research Coordinator Resume

  • Experience with remote research and tools such as usertesting.com
  • Hands on experience with, human observational research, experimental design, and questionnaire research
  • Proficiency in conducting user research, such as gathering user data and carrying out analyses
  • Managing leading and managing a team of researchers
  • Mastery of all aspects of research (study design, recruiting, moderating, analysis & reporting)
  • Support and mentor team members at varying levels, providing feedback and professional growth opportunities
2

Responsibilities For Director, User Research Resume

  • Evangelize the benefits of research-driven design across product teams, providing educational content and training when needed
  • Provide coaching and mentoring to other User Researchers
  • Executes research demonstrating basic understanding of research principles and methods
  • Work with Design, Engineering, Product, and Marketing to build in research at multiple stages of the product development process
  • Assist the UX Research team in keeping the research report library up-to-date and comprehensive
  • Communicate with product team partners, locally and remotely, and accurately identify critical research questions to be investigated through strong management practices
3

Responsibilities For User Research Assistant Resume

  • Confidently demonstrates the ability to consider cost, timeline, and philosophy to figure out appropriate research method to apply to an excellent research question
  • Up-level research insights that are actionable and compelling through presentations and sessions across the organization
  • Liaise with Design, BI, Marketing, and Battle.net to collaborate and sync on test efforts
  • High aptitude for gameplay mechanics and theory crafting
  • Passion for user testing and video games
  • Proficiency in understanding of the user research process and a variety of user research methodologies
  • Clearly communicate progress and complete sub-tasks in a timely way according to guidance from more senior team members
  • College-level training or equivalent
4

Responsibilities For User Research Specialist Resume

  • Develop and use new ways of presenting information to management which is easier and faster to comprehend
  • Can conduct semi-structured user interviews, and usability interviews. Survey drafting and basic survey data analysis
  • Designs, forecasts, and conducts user research studies, and acts as the primary communicative liaison between the product team and related partners
  • Establishes deadlines associated with analyses, reports, presentations, and projects, and works closely with partners to ensure timely and polished delivery of responsibilities
  • Effectively assesses when a work item needs to be directly-owned by a User Researcher, to delegate otherwise trainable tasks to different team member(s), based upon competency appropriateness, available staff bandwidth, and priority
  • Confidently demonstrates the ability to consider cost, time-line, and philosophy to determine the appropriate research method to apply to an outstanding research question
5

Responsibilities For User Research & Insights Expert Resume

  • Designs, forecasts, and conducts user research studies, and acts as the primary communicative liaison between the product team and designated WDG R&I FTE partner
  • Establishes deadlines associated with analyses, reports, presentations, and projects, and works closely with designated WDG R&I FTE partner to ensure timely and polished delivery of responsibilities
  • Effectively assesses when a work item needs to be directly-owned by a User Researcher, and works closely with designated WDG R&I FTE partner to delegate otherwise trainable tasks to another WDG R&I FTE team member(s), based upon competency appropriateness, available staff bandwidth, and priority
  • Lead a hypothesis-driven approach to determine product-market fit of new and existing solutions, iterating constantly throughout the entire development cycle
  • Define and lead the most appropriate studies and experiments to gather user feedback, including on-site and remote in-depth interviews, user-initiated feedback tools, A/B testing and other methods
6

Responsibilities For User & Research Studies Program Manager Resume

  • Experience in at least one statistical programming language (R, SPSS, SAS), business intelligence software (ex: Tableau, Power BI), or fluency in advanced Excel functions
  • Lead prioritization for research strategy by collaborating with senior leaders of product, design, and business to focus on initiatives that have the most impact
  • Conduct individual research (exploratory, generative, evaluative) and maintain programs focused on usability and customer outreach (interviews, ethnographic studies etc)
  • Proven ability to translate research findings into actionable product improvements
  • Experience with numerous formative and evaluative research methodologies
  • Drive strategic and tactical research that considers business objectives and vision
  • Handle research tools, vendors and a budget, and maintain accessible research archive
  • Lead the central Game User Research team at Blizzard
7

Responsibilities For User Research Moderator Intern Resume

  • Oversee design and execution of user research activities
  • Maintain the master research schedule for User Research activities in QA
  • Evangelize User Research philosophy and teach methods
  • Identify and drive process improvements for the discipline
  • Coach the department on how to generate and formulate actionable feedback
  • Carry out research using a number of methods including, but not limited, to usability testing, UX, balance testing, focus groups, interviews, surveys, heuristic evaluations, card sorts, exploratory research, and field studies
  • Provide summarized research directly to the development teams for discussion and future implementation
8

Responsibilities For Games User Research Manager Resume

  • Provide design suggestions based on observation, research, and expertise
  • Orchestrate test strategy and design, for public and internal playtests
  • Upgrade and maintain lab equipment as necessary
  • Extensive knowledge of data analytics tools such as Tableau Software, Google Analytics, Excel power pivot or similar
  • Communicate research results through written reports and presentations
  • Follows the guidance of more senior team members to produce high quality research that has a positive impact on products
  • Develop a research approach, schedule, and detailed plan for each project
9

Responsibilities For User Research Team Lead Resume

  • Balance company goals with user needs
  • Help product teams more deeply understand our users
  • Knowledge of installation and computer hardware
  • Frontend dev background desirable
  • Embraces mindset of experimentation
  • Build and manage performant teams
  • Expert knowledge of user research methods used to gather qualitative and quantitative data (e.g. contextual interviews, usability testing, ethnographic field research, diary studies, panel research, survey development, heuristic reviews, secondary research analysis, competitive analysis, etc.)
10

Responsibilities For Director of User Research Resume

  • Desire to continually stay current with technology, trends, tools and industry standards in usability and user research
  • Regular, consistent and punctual attendance.
  • Manage vendor selections
  • Strategy & vision

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