Transaction Services Analyst Resume Sample
Arielle Koepp
99069 Kessler Shore,
New York,
NY
+1 (555) 456 2706
Work Experience
Intermediate Assoc Transaction Services Analyst
03/2016
-
PRESENT
Detroit, MI
- Participating in project management including conference calls, application testing, project documentation checking, risk assessment of proposed improvements, cooperation with other departments in order to put changes on place
- Accurate and timely execution of payment transactions in accordance to the customers’ instructions, regulator’s requirements and as guided by the Payments team’s operating procedures
- Payments execution completion statistics demonstrating adherence to regulators requirements and internal operating procedures
- Defect tracking as captured by CitiService
- Overall team delivery of defined goals in GTMS
- Process clients’ instructions and send instruction to sub-custodians
- Work with Implementation Manager to complete client’s request timely
- File document and instruction after completing client’s request
- Day to day management of L2 client queries
Transaction Services Analyst
03/2009
-
11/2015
Boston, MA
- Liaising with Production support and Development support team to resolve exceptions found during daily monitoring and to seek any enhancements/ systemic changes, if any due to customer requirement
- Ensure that the process manuals are appropriately updated and sign-offs are in place
- Understand, troubleshoot, and quickly solution complex queries that can run over multiple platforms
- Proactively identify client issues, and recommend solutions
- Provide coverage and leadership across all our internal partners, Liquidity Product, Client coverage, Electronic Banking, Client Delivery, Implementations, CAMU, Technology and Support areas
- Facilitate accurate and timely resolution of all system outages engaging with all relevant partners such as PS, Tech, Product and Client Service teams to mitigate client impact
- Efficiently and effectively participate in new projects/migrations and ensure smooth cut over with minimized risks – internal and external
Cbna-o&t-transaction Services Analyst
06/2002
-
02/2009
San Francisco, CA
- Develop training database , training materials , trackers for the migration
- Support training for new staffs. Ensure training and parallel run are well planned and executed
- Drive innovation projects focused at increasing the operating efficiency of the team- reduce cost and increase customer satisfaction
- Clients’ documentation review and approval related to account openings, closures and amendments on the accounts, reporting deficiencies or providing account opening approval within tight SLA timeframes
- Perform proactive servicing for a designated portfolio of priority local and cross-border client relationships across product base (custody related enquiries, etc.)
- Handle custody related enquiries and special requests by interacting extensively with clients and operations departments (including our overseas processing agents)
- Investigate enquiries as far as possible without recourse to operational processing area personnel
- Active participation in ad hoc tasks and projects related to Client Services as necessary
Education
Rockhurst University
1996 - 2001
Master's Degree in Economics
Professional Skills
- Strong numerical skills and attention to details
- Excellent written and verbal communication skills in French and Arabic
- Excellent written and verbal communication skills in French, fluent English - Arabic would be an asset
- Strong time management skills and the ability to plan & organise to meet set targets
- Experience with automation solutions such as Macro and other automation skills
- Good English, German & Spanish skills (written and spoken)
- Establishes and maintains strong relations with all UN clients and ensures and demonstrates commitment to a client-oriented approach in all service areas
How to write Transaction Services Analyst Resume
Transaction Services Analyst role is responsible for spanish, credit, finance, securities, training, database, procurement, security, payroll, reporting.
To write great resume for transaction services analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Transaction Services Analyst Resume
The section contact information is important in your transaction services analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Transaction Services Analyst Resume
The section work experience is an essential part of your transaction services analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous transaction services analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular transaction services analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Transaction Services Analyst resume experience can include:
- Guides and ensures effective recruitment, performance management and staff learning to motivate and promote organizational excellence in his/her team
- Build and maintain strong relationships that enforce the quality of the Citi service
- Strong understanding of controls
- Experience in banking operations
- One to four years of experience in Fund Accounting, Trustee services, Fund Operation, Middle Office Operation
- Preferably with experience in bank and credit card customer service
Education on a Transaction Services Analyst Resume
Make sure to make education a priority on your transaction services analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your transaction services analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Transaction Services Analyst Resume
When listing skills on your transaction services analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical transaction services analyst skills:
- Having 4-6 years of work experience in Financial and investment banking operations
- Two to four years of experience in audit, fund accounting, trustee services, compliance monitoring in financial service company
- One to four years of experience in audit, fund accounting, trustee services, compliance monitoring in financial service company
- Experience in Audit, Fund Accounting, Trustee Services, Compliance Monitoring in a financial service company
- Two to four years experience in audit, fund accounting, trustee services, compliance monitoring in financial service company
- Demonstrated ability in people management and working with diverse teams in developing countries
List of Typical Experience For a Transaction Services Analyst Resume
1
Experience For MYS Ctsm Kl-transaction Services Analyst Resume
- Participate in system and client testing to implement global strategy and fulfill business needs
- Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting
- Individual/Logical thinking encouraged
- Identify and resolve business/technical issues together with ASPAC branches and system support group
- Introduction to Citibank/A&T systems
- Provide timely and accurate delivery of transaction processing for custody settlement and fund accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations
- Knowledge in computer
- Be risk averse
List of Typical Skills For a Transaction Services Analyst Resume
1
Skills For MYS Ctsm Kl-transaction Services Analyst Resume
- Strong understanding of controls, fast learner, high commitment level, resourceful and a team player
- Proven ability to deliver under pressure and in short timeframes
- Learning how Citigroup’s key strategic policies flow down into departmental processes
- Able to work in a high pressure working environment and also for long and flexible working hours, as well as irregular public holidays
- Some knowledge of corporate actions, stock trading, in particularly, US, Singapore and Hong Kong markets trade executions and settlement
- Initially learning and then continual Development of A&T product knowledge
2
Skills For Cbna-o&t-transaction Services Analyst Resume
- Target driven working and self motivation
- Fast learner and are able to work under pressure
- High energy and commitment level
- Web savy and resourceful
- 1 – Concentration Services - servicing all concentration services and balance optimization functions, i.e. X-Border, Domestic and Multi Bank Sweeps intraday and end of day (Currently serviced by GCE and ITBA) across regions to be streamlined to Global Concentration Engine (GCE)
- Working knowledge of a variety MS office tools
3
Skills For Citibank Berhad Kl-transaction Services Analyst Resume
- To manage a team of processors responsible for Account Instruction, Documentation and Report reviews
- Learn fast and work well in a team environment
- Qualified Chartered Accountant or a Management graduate
- Preferably with 2-3 years in the related field
- Knowledge of Arabic language as an asset
- Self start and to learn rapidly
- Computer literacy especially in Microsoft Excel
- MS Office proficient, especially Outlook and Excel
4
Skills For MYS Ctsm Pg-transaction Services Analyst Resume
- Familiarity with or proficiency on Eclipse navigation
- In-depth knowledge of all modules of UNDP’s ERP platform (ATLAS)
- Prior work experience that would provide a basic knowledge activities, policies, and procedures of the work area. Ability to research and investigate issues to identify and resolve problems. Proven success as a team player
- Proven consistent work quality (minimal defects) and good track record on attendance/punctuality
- Able to read and communicate in English & Mandarin
5
Skills For Citibank Berhad Kl Transaction Services Analyst Resume
- Basic level experience in a Transaction Services role (combination of education/experience) with limited experience in people management. Proven success as a team player
- Detailed examination of documents (income, id) and applicant profiling to prevent fraud
- Focus on turnaround time and processing accuracy
- Keep abreast of the global market development and regulatory changes and understand the impacts to the operating and control procedures
- Introduction and/or development of professional client contact and communication
- 1) Responsible for efficient and client-oriented Common Services in human resources, procurement, finance and administration
6
Skills For Mys Ctsm Kl Transaction Services Analyst Resume
- Ensures efficient facilitation of end-to-end recruitment services, staff administrative services, benefits and entitlements and separation management for all National Officer, General Service and Service Contract UN Agency and RCO personnel
- Oversees procurement planning and management of procurement processes, for goods and services for UN Agencies and UNOMT mandated administrative procurement actions
- Ensures efficient provision of technical support in assessing true cost of UNDP services and reflecting resource requirements accurately and transparently in budgets; as well as tracking of use of UN Agency and RCO financial resources in accordance with UNDP business development efforts and institutional rules and regulations
- Establishes efficient and client-responsive work processes, SOPs and workflows in the work unit
- 2) Responsible for efficient and client-oriented administration services to the UNDP Country Office, staff, project personnel and UN Agencies
- Responsible for efficient and client-oriented administration services to the UNDP Country Office, its staff and project personnel
- Ensures efficient and client-oriented provision of general administration services in export/import permits, travel, visas, security access, transportation, archiving and other administration services
- Ensures enhanced capacity of staff in the unit and office in general in the area of expertise using in-house resources and/or tapping into corporate resources
7
Skills For Mys Ctsm Pg Transaction Services Analyst Resume
- Ensures transparent performance monitoring of services and issues affecting services supported by high quality data collection
- Facilitates day-to-day functioning of the Common Services and Transactions Services team. Manages human and financial resources for achieving results
- Responsible for check issuance and monitoring of account balance for account sweeping with partner banks
- Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals
- Responsible for regular updating of BCP
- 5) Capacity Development and Knowledge Building
- Provides advice on learning and development options for staff
- 6) Facilitates forward-looking client relationships, information and communication management
- Communicates regularly and appropriately to all internal UNDP and external agency or RCO clients on issues affecting services
8
Skills For O&t-transaction Services Analyst Resume
- Responsible for authorizing Citibank At Work payroll via CITIPAY upload
- Perform various processing functions in related to fund administration services
- Oversees management of premises in Yangon, Naypyidaw and Field and Project Offices
- Ensures complete control over UNDP asset and inventory management
- Ensures full compliance with the Internal Control Framework in day-to-day work and maintenance of CO performance indicators, dashboards regarding procurement, human resources and finance functions
9
Skills For Intermediate Assoc Transaction Services Analyst Resume
- 3) Ensures secure and up-to-date information and communication management to support UNDP, RCO and UN agencies
- Maintains a secure, reliable infrastructure environment for ICT and adequately plans for disasters and recoveries
- Identifies opportunities to address issues of efficiency and full accountability
- Promotes available systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry, web-based office management system, etc
- Identifies office technology needs and oversees maintenance of equipment, software and systems
- 4) Supports CO management in implementation of Business Contingency Plan (BCP)
10
Skills For ICG O&t-transaction Services Analyst Resume
- Conducts regular BCP tests and incorporates lessons learnt to improve BCP to meet work requirements in cases of emergency and disasters
- Prepares and disseminates lessons learned, best practices from own office or other Country Offices, and substantively contributes to UNDP Yammer
- Ensures that all services are provided at agreed service levels
- Perform Phone Trade review for CFSI funds and bonds product
- Handles BASE60 CTR as checker, ensure that reportable items are completed within the specified TAT
- Approver of MC issued for merchants payment via CITIDIRECT
- Be responsible for Wealth Account Opening processing Understand the end-to-end process, required controls, systems and applications used and stakeholders involved
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