Technology / Delivery Resume Sample

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Esmeralda Rempel
19888 Schamberger Circle,  Detroit, MI
+1 (555) 214 2336

Work Experience


Director Global Technology Delivery
06/2015 - PRESENT
Boston, MA
  • Aligned to the business vision communicating the technology organization’s overall book of work, and managing expectations for all stakeholders negotiating options with the clients that assure the appropriate balance between service levels, cost and risk, assessing change requests and issues across the portfolio and identify key items for reporting
  • Experience supporting a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
  • Set work direction at an operational level, work autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
  • Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
  • Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
  • Experience directly or indirectly overseeing a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
  • Directed/managed large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
Technology / Delivery
02/2009 - 05/2015
Boston, MA
  • Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the division’s value to the organization
  • Am - 4pm (flexible)
  • Leading and managing the overall CRM Platform technology team constituting of architecture, design and development team members and providing both leadership and technical guidance
  • Lead and manage end-to-end technology solution and services delivery for our CRM product with a clear focus on strategic planning, schedule management, scope, change and issues management, client communication and overall resourcing and financial costs on a longer-term basis
  • Developing the CRM technology strategy and platform roadmap in partnership with TD Wealth Business Architecture
  • Oversee demand management and product intake/backlog process, ensuring the development team can deliver on requirements and within assigned budget
  • Develop impact assessments, manage delivery schedules, and perform risk assessments to consistently manage operational processes (time reporting)
  • Work with project managers to ensure they comply with the capacity forecasting process
  • Assess issues or change requests, determine what to report
Technology Delivery SFO
01/2006 - 01/2009
Detroit, MI
  • Promoting and supporting an environment that encourages productivity, innovation, teamwork, and a high level of professionalism
  • Provides general management and overall team leadership development team members, and required to provide regular input into team members’ assessment of performance
  • Manage cross-functional team of IT professionals to support assigned partner requirements, primarily for mainframe applications
  • Responsible for project delivery for application sets within scope, commissioning projects to be executed by technology leads and project managers
  • Establish day-to-day management direction, define priorities and strategies consistent with business goals and aligned to the technology leadership team's direction
  • Communicate business vision, goals and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
  • Develop impact assessments, manage delivery schedules, perform risk assessments to consistently manage operational processes (time reporting)
  • Work with project managers to ensure they comply with the capacity forecasting process; report on portfolio progress, status, overall health and individual applications
  • Manage vendor relationships, communicate promptly and accurately, resolve issues, monitor financials (e.g. against contracts)

Education


Westfield State University
2001 - 2005
Bachelor's Degree in Computer Science

Professional Skills


  • Knowledgeable of the various risks and controls associated with Capital Markets’ business activities, including market risk, credit risk, operational risk
  • Highly motivated individual, with demonstrated outstanding people management, leadership and coaching skills
  • Strong financial and resource management skills with a focus on reducing inefficiencies within Business as Usual function
  • Strong financial and resource management skills
  • Strong written and verbal communication skills, with ability to translate technical information to non-technical audiences and vice versa
  • Demonstrated experience owning and negotiating SLA’s/OLA’s
  • Demonstrated ability to work effectively and lead in urgent situations with high pressure and visibility

How to write Technology / Delivery Resume

Technology / Delivery role is responsible for presentation, java, mainframe, retail, credit, training, integration, database, security, telecommunications.
To write great resume for technology / delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technology / Delivery Resume

The section contact information is important in your technology / delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technology / Delivery Resume

The section work experience is an essential part of your technology / delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology / delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology / delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Technology / Delivery resume experience can include:

  • Strong analytical, problem-solving and decision-making skills; demonstrated practical judgement and resourcefulness
  • Strong communication, presentation, interpersonal, facilitation, influencing, negotiation and organizational skills
  • Highly developed communication skills and experience of communicating relevant technical programme management information to key stakeholders
  • Experience in building a high performing team, mentoring, and coaching
  • Strong understanding of software development processes/methodologies and testing best practices
  • Hands-on software development experience, including both coding and design

Education on a Technology / Delivery Resume

Make sure to make education a priority on your technology / delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology / delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technology / Delivery Resume

When listing skills on your technology / delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical technology / delivery skills:

  • Leadership experience (direct or indirect), including demonstrated success in leading technical teams and delivering technical
  • General DBA and SQL skills
  • A highly effective communicator, able to collaborate, and build strong partnerships across the organization
  • Strong coach and developer of people with a demonstrated track record in talent management
  • Working experience in one or more of mainframe development & integration, data, API, DevOps
  • Working experience in mainframe development & integration, Agile and API

List of Typical Experience For a Technology / Delivery Resume

1

Experience For Director Global Technology Delivery Resume

  • Strong organizational skills, attention to details and ability to make sound decisions
  • Solid knowledge in Java/Oracle and JBoss, experience in web portal and mobile application is preferable
  • Technical experience building digital products and platforms
  • 6 – 8 years’ experience in technology consulting projects
  • Experience maintaining highly complex/mission critical enterprise-scale database environments
2

Experience For Senior Technology Delivery Manager Resume

  • Demonstrated success working in a matrixed, multi-vendor technology environment
  • Experience in highly available and high performing customer record management systems such as customer masters, customer Books of Record
  • Ensure business requirement understanding and apply knowledge to prioritize new and existing project delivery
  • Certification in PMP or PSM is strongly needed. ITIL, COBIT, MCSE, and/or ISSP are highly desired
  • Research and propose cost effective technical solutions to address business challenges
  • Understanding of digital technology architecture across multiple platforms
3

Experience For Technology Delivery Partner Manager Resume

  • Participate in new business development opportunities by contributing to estimating and solution design
  • An outstanding IT professional with an exceptional track record of delivering results
  • Responsible for delivering Global Security programs and projects with Security partners, IT, Game Teams, Compliance, and Legal
  • Help to improve Security project management framework and reporting
  • Present proposals, progress reports and recommendations to the highest levels in the organization, both verbally and in writing
4

Experience For VP of Technology Delivery Resume

  • Leads the planning and daily operations of assigned set of back-office applications and systems
  • Work collaboratively across the entire digital technology team, assisting with timelines, LOEs, architecture, technical documentation, and more
  • Collaborate with Development teams on technical capabilities, staffing, and infrastructure needs
  • Expertise in SQL coding (required to understand performance implications and translate requirements to application developers)
  • Work on project risk and scope assessments; help clients, project managers, and vendors produce broad project plans, budgets, and deliverables
  • Engage with IT leadership to reinforce focus on reusability, scalability and enterprise-wide solutions (and to maximize returns on product suites)
5

Experience For VP of Technology Delivery & Enterprise Architecture Resume

  • Measure, monitor projects, stay within budget, meet or exceed expectations
  • Track deliverables; share updates; support initiatives aimed at cost reduction and faster time-to-market
  • Know the competition, customer and industry trends, innovation; pinpoint relevant research opportunities
  • Maintain high level of customer service, ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
  • This role can call a meeting of the senior leadership of areas of the bank that interface with the unit in order to ensure that established policies and guidelines are followed, and that the unit’s responsibilities and objectives are met
6

Experience For Senior Manager, Technology Delivery Resume

  • Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
  • Advocates for operational improvements to enhance the division’s value to the organization
  • Role typically reports to an Executive roleRole generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
  • Focus on the customer to ensure solutions remain true to the objective of delivering a great value business class service
  • Role typically reports to an Executive role
  • Supports the Retail Card Services & Card Partnership business area and product groups, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
  • Expert knowledge of the card and lending business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
  • Demonstrated success managing multiple client facing accounts/engagements and an overall staff of at least 50 resources
  • Experience in relational database design (preferrably Oracle), administration and support, including OLTP and Warehouse environments
7

Experience For Manager, Technology Delivery Resume

  • Act as a solutions integrator; provide a flexible approach by offering and negotiating options with clients that balance service levels, cost and risk
  • Lead the development of total cost of ownership estimates for applications and services, monitor and track to established plans with Finance and Business Management team
  • Networking with Accenture’s global network of experts and delivery centers
  • Track major project deliverables; share updates; support initiatives aimed at cost reduction and faster time-to-market
  • Provide technical expertise and leadership to a team of highly technical employees
8

Experience For Collaborative Technology Delivery Manager Resume

  • Relationship Leader for business partners and PMO
  • Stay abreast of latest marketing technology trends and all of Epsilon’s product offerings to integrate into annual account planning efforts, business development efforts, and overall client marketing technology roadmaps
  • Management experience on full SDLC IT systems application design/development of real-time multi-channel,multi-tiered ecommerce solutions built upon Microsoft technologies (.Net, asp.net, VB.Net and/or C#. Visual Studio.Net 2012 experience)
  • Managing IT application maintenance/break-fix operations for 24x7 uptime solutions
  • With ETL and BI solutions
  • Experience specifying requirements and overseeing delivery for infrastructure build-out including server hardware, basic networking, network components, core software, and databases
  • Certification in PMP or PSM is strongly desired
9

Experience For Senior Director of Digital Technology Delivery Resume

  • Recent 4+ years of continuous experience as an IT engineer or Technical Project Lead on IT Security
  • Proficient with Microsoft Office, Project and SharePoint tools
  • Knowledge of loyalty/Rewards solutions functional capabilities and technology
  • Familiarity with data hygiene
  • Employee is required to exhibit the company’s core values at all times; Integrity, Transparency, Professionalism and Teamwork
  • High level knowledge of IT environments
  • Manage day to day department tasks and issues
  • Lead direct/indirect project teams that collaboratively work well with each other as well as other external teams
  • Facilitate communication to stakeholders and senior management teams to ensure expectations are managed correctly
10

Experience For Technology Delivery / Partner Manager Resume

  • Draw on extensive technical experience to understand change implications from a broad technical perspective, adding a ‘big picture’ view to the discussions
  • Lead workgroup for technical requirements, design deliverables, or closure acceptance list
  • Manage project backlog and continuously groom it
  • Provide support to incident, problem and change management
  • Decisions have a major day to day impact on area of responsibility Scope

List of Typical Skills For a Technology / Delivery Resume

1

Skills For Director Global Technology Delivery Resume

  • Experience delivering modern, responsive web user interfaces using modern technologies (Javascript, RESTful API's, Angular JS, etc.)
  • Experience in data and reporting, including highly available, real-time and event-driven systems
  • Direct experience leading and managing database analysts
  • Proven knowledge and understanding of WDP&R’s technical infrastructure and server environments
  • Related experience managing projects in various industries
  • Proven track record leading top-tier software development teams in the delivery of innovative solutions
2

Skills For Senior Technology Delivery Manager Resume

  • Experience in project management, business analysis, or consulting
  • Proven leadership, including ability to lead cross-functional teams, to build consensus, and identify and resolve issues
  • Organized and able to multi-task through shifting priorities
  • Breadth & depth of technical knowledge, with experience spanning many technologies and architectures
  • Thrives in a fast paced environment, managing multiple deadlines and priorities
  • Excellent customer service orientation and a professional approach; including ability to interact with business resources
  • Strong understanding of application development approaches and methodologies
  • Experience with managing Mainframe based systems
3

Skills For Technology Delivery Partner Manager Resume

  • Experience managing midsize/large portfolios (over $5million, 10+ resources)
  • Front-end UI and AngularJS experience
  • Contract / vendor management experience
  • Agile (Scrum) project experience a nice to have
  • Strong Knowledge of SAP S4/Hana
  • Passionate about technology and customer experience
  • Demonstrated ability to define, analyze and solve problems efficiently
  • Experience in enterprise distributed development
  • Technical aptitude (previous experience in development as asset)
4

Skills For VP of Technology Delivery Resume

  • Experience in delivery of large, multi-year enterprise IT applications
  • Proven verbal ability and written communication in English, with external stakeholders, internal colleagues and management
  • Significant project management and financial management experience
  • Agile (Scrum) and Waterfall delivery experience
  • Strong knowledge of development lifecycle and activities specific to application development
  • Experience with customer migration projects is an asset
  • Experience in enterprise development; expert level knowledge of databases and data patterns
5

Skills For VP of Technology Delivery & Enterprise Architecture Resume

  • Building out the systems roadmap to identify and sequence changes on those systems
  • Willing to regularly get into the details (financials, risks, issues)
  • Grow market share by leveraging relationships, winning work, and being integral to delivery of on-shore consulting engagements
  • Ensure rigorous and realistic planning of the releases while taking into account the risks, constraints and budget
  • An innovative thinker and leader with a passion for developing and leading high performance IT teams fully aligned to the organization's strategic goals
  • Adaptability to personally manage change in a rapidly changing environment
  • Partner with architecture and TS stakeholders to define the business banking sales solutions
  • Ensure delivery plan, financials, resourcing, risks, and issues are planned and well managed
6

Skills For Senior Manager, Technology Delivery Resume

  • Act as a leader in applying technical and business knowledge to identify, analyze, design and maintain a robust system
  • Drive team and stakeholder alignment to CBDC TS strategy and Target Operating Model
  • Provide direction to teams and work with the Agile Centers of Practice determine best delivery operating structure to adopt Agile delivery
  • Work as part of a team to understand and meet business requirements
  • Database design and management
  • In BPM (preferably JBPM and Pega knowledge)
  • Self-motivated with delivery focus and able to work at all levels if the organization
  • Content Managements (preferably SDL-Tridion)
7

Skills For Manager, Technology Delivery Resume

  • Drive the strategy for software development tools and processes in light of Cargill’s software development needs
  • Communicating the vision and strategy to stakeholders across the bank; ensuring that new initiatives align to the overall cash management and technology strategy
  • Staying on top of industry trends and technological advances; identifying and exploring industry leading functionality to improve the sales offering for our customers and employees
  • Staying on top of industry trends and technological advances; identifying and exploring industry leading functionality to improve the service offering for our customers and employees
  • Portfolio review of technology portfolio’s (eg integration, mobility, EDI, custom apps ) in collaboration with the business capability owners, Global IT business partners and portfolio owners in applications and infra
8

Skills For Collaborative Technology Delivery Manager Resume

  • Delivers against key business and operational SLA’s/KPI’s across the delivery ecosystem. Manages key vendor relationships at the portfolio level for both software and services partners
  • Foster and manage relationships with all business banking, omni, channel, and TS stakeholders
  • Define the strategy, solution, and plan for the Business Banking Sales technology solution
  • Build and manage a high performing delivery and application management team
  • Manage all day-to-day delivery and application management activities (planning, backlog grooming, design, architecture, development, testing, product demos, and deployments)
  • Manage relationships with delivery vendor partners
9

Skills For Senior Director of Digital Technology Delivery Resume

  • Partner with business and TS stakeholders to define program scope, roadmap and milestones. Establish regular product release cycle
  • Manage technology solution interdependencies with other TS application owners
  • Establish, track and report on program delivery and application management KPIs
  • Participate in all business case activities
  • Build and manage a team of development and delivery professionals to deliver and support the Digital Insurance portfolio of projects
  • Exemplify TD Leadership attributes and Shared Commitments individually and as a people leader
  • Champion agile enablement of the delivery portfolio
10

Skills For Technology Delivery / Partner Manager Resume

  • Work closely with the PMO teams to report on program progress
  • Lead technical discussions with a number of different teams and vendors to determine the optimal solution given various options and communicate the benefits, drawbacks, timelines, costs, and risk associated to each solution
  • Provide recommendations to management and the business on scope and delivery approach to build the best solution
  • Understand the SDLC process, standards and methodology of development to ensure that the teams build robust systems
  • Negotiate deliverables / timelines / project costs with stakeholders
  • Work closely with various vendors and ensure high quality and on time delivery of the program components that are outsourced
  • Plan and execute migration / roll-out strategy
  • Management of a small team of Delivery Managers and program Business Systems Analyst(s)
  • Assist functional SME’s and partners with User Acceptance Test and defect resolution

List of Typical Responsibilities For a Technology / Delivery Resume

1

Responsibilities For Director Global Technology Delivery Resume

  • Build and maintain relationships with HA business partners by providing a team of subject matter experts and leadership to collaborate with a matrixed team of functional and technical resources across the organization to deliver value added services and solutions
  • Lead team to engage with business partners in the research, evaluation, integration, and implementation of new business initiatives including the review of proposals and contracts
  • Provide ongoing support and leadership in resolving risks and issues related to the programs throughout execution
  • Maintain in-depth knowledge of technologies and architectures used to support assigned set of back-office applications and systems
  • Lead team members and collaborate with business units to execute on application roadmap
  • Collaborate with network, security, and other IT stakeholders to assist with ensuring adherence to standards, IT security, enterprise architecture and integration considerations
  • Provide leadership and guidance to team and IT support groups to ensure business and technical requirements are met and the finished product is delivered to the customer per schedule and budget
  • Guide team on facilitating investigation of production outages/problems and the subsequent restoration of service; ensure determination of root cause with plans for remediation
2

Responsibilities For Senior Technology Delivery Manager Resume

  • Communicate effectively between teams as well as outside project stakeholders, where necessary
  • Escalation point for application/system production outages
  • Ensure configuration management policies are in place and followed consistently especially with regards to SOX and PCI compliance
  • Areas of focus: Operations/Commercial/Common Services/Corporate Functions
  • Ensure that individual technology project/solutions are resourced and effectively staffed to meet or exceed expectations of scope, schedule, budget and achieving the business objectives
3

Responsibilities For Technology Delivery Partner Manager Resume

  • Manage IT projects and ensure the delivery of quality system solution in support of business initiatives in a timely and cost effective manner
  • Health (Public or Private) and/or Public-Sector Experience
  • Delivery Leadership oversight for multiple programs and projects of work
  • Independently seek out answers to technical questions as they arise
  • Lead a team of IT professionals include vendors and ensure all deliverables are up to standard and with user satisfaction for pension business
  • Provide guidance and support to subordinates to perform the assigned tasks with efficiency
  • Monitor the team performance in system analysis, system design and system effort estimation
4

Responsibilities For VP of Technology Delivery Resume

  • Search for new technologies with specific objectives and market such technologies to users
  • Think creatively and make complex ideas or situations clear, simple and understandable
  • Accountable to lead the successful delivery of major programme’s agreed technology projects, making best use of an allocated team of Technology Delivery Managers, following best practice standards, in line with department guidelines
  • Works with a ‘hands on’ approach and furthermore, identifies innovative solutions to problems
  • Motivate the team and create a highly collaborative environment that stimulates a positive ‘can do’ approach
5

Responsibilities For VP of Technology Delivery & Enterprise Architecture Resume

  • Demonstrated experience delivering technology change in a cost-focused, strongly governed environment. Experience in managing on/ off shore teams and internal/external teams relevant to delivery execution
  • Build (DevOps) capability across all data platform. Deliver executions stream capability in User Access Management. Manage Audit points across all data platforms
  • Familiarity with Single Page Application Development, AngularJS, and jBPM an asset
  • Comfortable and happy to work in a matrix environment
  • Familiar with front-end development technologies
  • Knowledge of business technology delivery practices and standards (i.e. Agile) and project management tools (i.e. Confluence/Jira)
  • Interest or aptitude in the financial services and technology
6

Responsibilities For Senior Manager, Technology Delivery Resume

  • Lead and manage end-to-end technology solutions or services delivery for a key business line, portfolio, assigned segment or enterprise area with a clear focus on strategic planning, schedule management, scope, change and issues management, client communication and overall resourcing and financial costs on a longer-term basis
  • Responsible for project delivery for application sets within their scope, commissioning projects to be executed by technology project managers
  • An inspired leader, who builds talent, drives innovation and enables a high-performance culture
  • Passionate about the efficient delivery of world-class software
  • Understanding of strategic direction (including financials) and champion alliances to benefit TD and/or the department; advocates for operational improvements to enhance the division’s value to the organization
7

Responsibilities For Manager, Technology Delivery Resume

  • An outcomes-oriented change agent who has helped teams and organizations mature and evolve into agile, best-in-class technology teams
  • An innovative thinker and leader with a passion for developing and leading high-performance IT teams fully aligned to the organization's strategic goals.and have
  • Experience in mainframe development; expert level knowledge of host development and DB2 on z/OS
  • In a leadership role within a software development team (technical leads, development manager etc.)
  • Develop significant interpersonal relationships
  • Management of 20+ various teams and stakeholders to deliver on a product visison
8

Responsibilities For Collaborative Technology Delivery Manager Resume

  • Familiarity with DAS application suite is an asset
  • Experience in roles of increasing responsibility in the technology field, including data management and database administration with expertise in database concepts, operational databases, data warehousing and related tools and best practices
  • Excellent written and verbal communication skills; effectively delivers technical information to non-technical audiences and vice versaLicense/Certification/Registration
  • Airline domain experience
  • Oracle Certified Master (OCM)
9

Responsibilities For Senior Director of Digital Technology Delivery Resume

  • MINIMUN JOB REQUIRMENTS
  • Oversee a sizeable and varied team of technology professionals (e.g., consisting of Solutions Architects, Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in an integrator role, covering end-to-end delivery of complex projects, system enhancements / applications and/or application or service management
  • Oversee a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in an integrator role, covering end-to-end delivery of complex projects, system enhancements / applications and/or application or service management

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