Change Delivery Resume Sample

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Kailey Reichert
82842 Schumm Courts,  Houston, TX
+1 (555) 117 7750

Work Experience

Senior Change Delivery Manager
08/2015 - PRESENT
Detroit, MI
  • Prepare objectives, scorecards and progress review mechanism for the Regional GCD team to ensure alignment of Global Risk and GCD Risk goals
  • Develop long and short term plans for the region in accordance with the GCD Risk strategy and lead its implementation through resource, cost and programme management
  • Drive ease of leveraging specialist expertise existing in the region and throughout GCD Risk
  • Support regional Risk / sub-functional leadership in managing and leading change in the region through deployment of priority programmes
  • Support coordination of country and regional change programmes
  • Build change competency within the region
  • Own accountability for benefits realisation
Change Delivery
02/2009 - 06/2015
Philadelphia, PA
  • Ensures business and programme objectives are clearly communicated, understood and executed by the Change teams
  • Facilitates complex problem solving initiatives and has the ability to define and shape strategic solutions into programme delivery outcomes and timelines
  • Develops and implements comprehensive programme development plans, encompassing sub streams of work, team structures and resource assignments, implementation, testing and training plans, creating of a control plan identifying both business process metrics and IT platform quality requirements and ensuring successful transition to support
  • Owns all programme risk; including time, budget, and scope, and the associated plans to contain and/or mitigate risk
  • Ensures programme quality, schedule and budget objectives are met and deployed solutions deliver targeted business value
  • Monitors and controls resources, revenue and capital costs against the programme budget and manages expectations of all programme stakeholders
  • Takes full end to end responsibility for the definition, documentation and successful completion of IT programmes
Intern, Change Delivery
05/2002 - 10/2008
Los Angeles, CA
  • Support collaborative relationships between GCD Risk sub-function Change and Regional leads to enhance the global delivery model of GCD Risk
  • Ensure close working with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes
  • Ensure global programmes have sufficient support / resource from a regional perspective
  • Develop your business knowledge and your network within the firm due to the broad range of senior stakeholders that project resources are required to interact with
  • Develop a good understanding of the business supported & the technology behind it
  • Improve written and verbal communication skills, and organizational and planning skills
  • The role affords an excellent platform to round an individual with product and processing experience with change management skills – which are critical for more senior career progression. Individuals regularly progress to other challenging assignments both within Line and Project roles within GS
  • Manages all aspects of multiple highly complex programmes and project streams concurrently, from initiation through closure
  • Acts as the ITLT Lead into key Programs and project stream teams to ensure requirements are fully understood and actioned


Strayer University - Chesapeake Campus
1998 - 2002
Bachelor's Degree in Information Technology

Professional Skills

  • Autonomy - Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or project/supervisory objectives. Establishes Milestones and has a significant role in the assignment of tasks and/or responsibilities
  • Complexity - Performs and extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and the wider customer/organisational requirements
  • Excellent written and verbal communication and interpersonal skills and comfortable communicating to all levels within the organization
  • Prior experience with project managing and delivering regulatory projects/programs
  • Working knowledge and experience of lean methodologies
  • Professional experience with exposure to project / change management in business process and technology implementations
  • Handle multiple tasks, prioritize accordingly and make decisions

How to write Change Delivery Resume

Change Delivery role is responsible for analysis, technology, architecture, securities, training, integration, security, planning, reporting, design.
To write great resume for change delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Change Delivery Resume

The section contact information is important in your change delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Change Delivery Resume

The section work experience is an essential part of your change delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous change delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular change delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Change Delivery resume experience can include:

  • Selects the appropriate methods, tools and artefacts within the Raytheon IT IPDS delivery methodology, ensuring that effective programme control, change control, risk management and testing processes are maintained in line with agreed governance
  • Identifies programme resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver the programme according to plan
  • Liaises and communicates effectively with programme stakeholders on an ongoing basis
  • Sets and continually manages programme expectations with team members, identifying and resolving issues and conflicts where they arise
  • Influences the allocation of resources across Change Delivery to mobilize ongoing delivery
  • Develops and oversees standards, controls and operating method

Education on a Change Delivery Resume

Make sure to make education a priority on your change delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your change delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Change Delivery Resume

When listing skills on your change delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical change delivery skills:

  • Prior experience in Programme Management within defence or highly regulated technical industry within global environments and/or global matrix organisations
  • Build strong relationships and work collaboratively within Global Operations and Business Services to support the mission of the Change Delivery team
  • Investing in tooling, technologies and training to deliver a higher return on investment with the resources we have
  • Making sure every IT solution is designed in line with our architectural principles
  • Growing the next generation of IT professionals
  • Influence various stakeholders and bring consensus on direction

List of Typical Experience For a Change Delivery Resume


Experience For Senior Change Delivery Manager Resume

  • "Big picture" understanding
  • Proactively manages changes in programme scope, identifies potential risks, and develops and delivers associated contingency plans
  • Ensures all programme elements are delivered to PMO governance, compliance, and security requirements
  • Big picture understandin
  • Ensure commercially based decisions are taken on all change projects, (including but not limited to OneHSBC deployments), applying a rigorous business case discipline, and the creation of clear and explicit KPI’s which can be tracked through to post implementation to demonstrate the value which has been created. Ensure projects do not overlap or conflict with OneHSBC objectives
  • Influence - Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned work i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments

List of Typical Skills For a Change Delivery Resume


Skills For Senior Change Delivery Manager Resume

  • Working with the Director of Change and Digital and the whole team to deliver success
  • Accountable for operational service delivery, including handling exceptional events, quality and level of service
  • Communicate Functional/ Sub-functional and GCD Risk strategy to the GCD Risk teams and ensure people’s objectives are aligned with them
  • Balancing competing investment and development priorities. Your job is to prioritise vigorously and fairly so that we develop the best outcomes for our customers
  • Being a role model of our behaviours through the delivery of all IT Change in the Bank and taking accountability for delivering results that positively impact our customers

Skills For Change Delivery VP Resume

  • Actively drive and be in charge of all activities to maintain and improve the availability of the systems
  • Determine service level requirements, (e.g. availability, reliability, support and contingency)
  • Establish qualitative matrices to assess the service provided, from the end user perspective
  • Responsible for the execution of assigned portfolio of Strategic Change Programs by working closely with key stakeholders and program managers to address issues with speed and effectiveness
  • Represent the businesses in workstream meetings and work closely with infrastructure partners to ensure that business requirements are captured, and to ensure assigned work is delivered on time and on budget
  • Lead assigned initiatives to enhance the Global Operations and Business Services Target Operating Model and Operational framework
  • Demonstrable transformational programme management experience including all aspects from early business case definition to executive sponsorship and influence to ROI realisation post change and integration

Skills For Manager, Change Delivery Resume

  • Capable of leading complex technology programmes; e.g., multiple executive stakeholders, executive and operational steering committees, and programmes utilising teams of 25+, of multi-year duration and with budgets of greater than £5m
  • Proven experience of full lifecycle management of IT Programmes and associated change management and organisational transition impacting culture, structure, people, process and technology
  • Experience of the critical programme change to service transition phase and associated early lifecycle support, and embedding of the necessary cultural and business process change within the organisation
  • Proven experience of Programme Management Good Practice
  • Understand highly complex IT architectures, infrastructure, primary and secondary corporate wide systems and business processes
  • Experience of operating effectively under the governance of a centralised PMO structure, with numerous owning and change impacted stakeholders across an organisation
  • Excellent communication, influencing and leadership skills with extensive experience of presenting major technology change programmes at all levels of an organisation
  • Demonstrate excellent management skills

Skills For Change & Delivery Manager Resume

  • Comfortable leading project working groups and possess strong facilitation and data gathering skills
  • Professional experience with over 3 years of project/change management experience in business process and technology implementations
  • Experience in programme management, coupled with a previous track record in project and operational service delivery
  • Highly collaborative, team-oriented, and strong consensus builder
  • Broad knowledge of IS concepts, standards, technology, tools, hardware, software and of the principles and processes of implementing and delivering IS services
  • High level of proficiency in MS Project, MS Project Server, ERP systems and robust scheduling, financial and risk management and presentation tools
  • Associated MSP, PMP, and PCM certifications from PMI/APM certifying bodies

Skills For Head of Change Delivery Risk Resume

  • Broad understanding of the purpose and composition of a SLA and the relationship between an SLA and a contract for the supply of services
  • SC cleared or the ability to become SC cleared
  • Strategic thinker with strong business analysis and planning skills. Capable of identifying and interpreting wider-ranging issues: ‘Big picture’ understanding. Provide creative & innovative solutions. Ability to formulate the implications of a specific solution across processes, e.g. costs, risk, service
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, and SharePoint
  • Provide creative and innovative solutions

Skills For Associate VP, Change Delivery Resume

  • Knowledge of products and processes related to the financial services industry would be an advantage, as is related experience in technology strategy or in a client service or business function and/or management consulting
  • Computer Science, Information Technology or relevant computer-related courses
  • Knowledge of products and processes related to the financial services industry would be an advantage, as is related experience intechnology strategy or in a client service or business function and / or management consulting
  • Knowledge of products and processes related to the financial services industry would be an advantage, as is related experience in technology strategy or in a client service or business function and / or management consulting
  • Develop good business relationships with “internal clients” and elicit necessary information to provide value-added service

Skills For SVP Regional Head Change Delivery Resume

  • Knowledge and experience of agile development (e.g. SCRUM)
  • Convey complex information concisely, simply and with clarity
  • In depth knowledge of industry, regulatory and compliance spaces in order to manage the Operational, Regulatory, Financial and Reputational risks
  • Deliver step change in operational performance (cost, service levels, and customer satisfaction) through successful initiation and delivery of major change programmes which are fully aligned with global direction
  • Develop and deploy standardised operational processes across the region such that these processes can be readily migrated to low cost GR centres where we can leverage the group’s global economies of scale. Work with other regional colleagues to align where appropriate
  • Ensure that these standard support processes are migrated to cost-effective GR Service Delivery Centres with no impact on service quality and effective management of the people issues created by such migrations
  • Develop a comprehensive understanding of the business strategy and business drivers by managing the relationship with the country CTSO and Business leaders through sharing experiences and lessons learned from other regions
  • Strategic thinker, able to influence change through strong interpersonal relationships with team members and key stakeholders

Skills For Head of IT Change Delivery Resume

  • Leverage technology platforms and the best processes across the region to gain cost efficiencies through HSBC’s scale and maximum return on investment
  • Ensure standard control policies are in place to enable adherence to Group and Regional project management disciplines and methodologies to mitigate operational and reputational risk
  • Develops deployment strategies; directs the resolution of highly complex functional issues or unusual business problems
  • Develops annual and long-term plans for their own area and influences plans well beyond area managed within their area of specialty
  • Provides leadership and direction through managers and senior managers
  • Self-motivated, creative, energetic, and results-driven
  • Develop a predictable, repeatable continuous improvement and innovation planning and reporting processes that formalizes innovation into our business approach; ensures that it is a strategic priority for leaders; and enables the Program to track and report on continuous improvement & innovation efforts and results

Skills For Operations Business Architecture & Change Management Change Delivery VP Resume

  • Capital Markets knowledge a strong asset
  • Understand the firm’s and Operations’ strategic plans, business, process and architecture in order to influence design and drive change related conversations
  • Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards
  • Lead and deliver cross-Operations, high priority projects, across all typical project phases
  • Maintain a keen awareness of the insurance market, particularly in relation to regulatory requirements, delegated authorities and Lloyd’s

Skills For Change Delivery Manager Resume

  • Showcase your ability to be both practical and aspirational by scoping, defining and planning realistic but aggressive delivery expectations in conjunction with project stakeholders
  • Demonstrate your precision and attention to detail during user acceptance testing and implementation, including building proactive risk mitigation practices into established guidelines
  • Be a champion for efficiency by partnering with Operations business units to streamline processes, mitigate risks, lower costs, reduce service issues and generate ideas for new frontiers of efficiency
  • ‘Big picture’ understanding
  • Big picture’ understanding

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