Team Operations Manager Resume Sample
Name Christiansen
198 Tillman Ridges,
Los Angeles,
CA
+1 (555) 548 5161
Work Experience
H Gwim Senior Team Operations Manager
07/2016
-
PRESENT
Dallas, TX
- Manages all aspects of Greater Philadelphia’s One Team operations to ensure the highest levels of efficiency and customer satisfaction
- Responsible for managing the delivery of all One Team services including administrative, hospitality, and office services for the Greater Philadelphia offices
- Responsible for all workflow management activities for Greater Philadelphia’s One Team, working collaboratively with all service lines within One Team, including National One Team groups, to ensure seamless and efficient service delivery
- Partners with Office Experience Geography Leader to develop and execute service strategies, programs, and processes for delivering a superior customer experience; ensures consistent implementation and compliance of regional and national One Team initiatives
- Fosters a positive, collaborative environment; meets regularly with direct reports to understand issues and assess workload, service challenges, and provide continuous, ongoing performance feedback
- Defines clear business objectives and has the ability to guide the work of others using strong problem solving skills to address complex service challenges
- Manages all aspects of Atlanta's One Team operations to ensure the highest levels of efficiency and customer satisfaction
- Responsible for all workflow management activities for Atlanta's One Team, working collaboratively with all service lines within One Team, including National One Team groups, to ensure seamless and efficient service delivery
- Manages all aspects of New Jersey's One Team operations to ensure the highest levels of efficiency and customer satisfaction
Operations One Team Manager
06/2011
-
01/2016
Philadelphia, PA
- Responsible for managing the delivery of all One Team services including administrative, hospitality, and office services for the New Jersey office
- Responsible for all workflow management activities for New Jersey's One Team, working collaboratively with all service lines within One Team, including National One Team groups, to ensure seamless and efficient service delivery
- Partners with AOM to develop and execute service strategies, programs, and processes for delivering a superior customer experience; ensures consistent implementation and compliance of regional and national One Team initiatives
- Manages all aspects of Greater Washington’s One Team operations to ensure the highest levels of efficiency and customer satisfaction
- Responsible for managing the delivery of all One Team services for the Greater Washington offices
- Maintains a thorough knowledge of all One Team support activities and ensures that services consistently meet customer needs and expectations while complying with organization standards, policies, and practices
- Responsible for all workflow management activities for Greater Washington’s One Team, working collaboratively with all service lines within One Team, including National One Team groups, to ensure seamless and efficient service delivery
- Manages client and vendor relationships to ensure the highest levels of consistent and quality service delivery
- Collaborates with all service lines within Business Services to promote and facilitate cross training and teaming; proactively builds a cohesive team by educating, sharing information, and providing updates
Operations Transactions Team Manager
01/2005
-
04/2011
San Francisco, CA
- Experience working in a large networked environment, including day-to-day support of VOIP, Voicemail and Voice recording, Mobile Voice recording, IP Voice recording and Trading Turret including user issues
- Experience in troubleshooting problems with responsibility for direct contact with the vendor and accountability for problem resolution
- People management (5-7ppl)
- Collaboration with corporate teams across several Trimble locations and time zones
- Ensure activities of assigned section maximize their contribution to economic profit
- Manage the KYC Remediation and Offboarding Teams within the department and be responsible for the oversight and management of those groups and develop a deep understanding of the processes and the product
- Responsible for the performance of teams, supervisors and individual contributors in that any operational and transactional processes under the teams’ remit are performed within agreed policies and procedures
- Ensure that key process and risk indicators, controls, service levels are adhered to as well as creating a strong culture of risk mitigation and management
- Act as an escalation point for the process
Education
Furman University
2000 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Leadership skills; ability to proactively manage client’s needs, address crisis situations and manage change effectively
- Manages budget effectively through regular analysis and interpretation of key metrics including headcount forecast and reporting by period and overtime
- Develop strong working relationships with people at all levels
- Foster relationships with various stakeholders and vendors
- Manages all operations of One Team to key financial metrics; provides regular reporting and analysis each period as well as ad hoc reporting as requested by AOM or other leadership
- Evaluates compensation adjustments; reviews recommendations provided by Talent and makes appropriate adjustments for Office Experience Geography Leader, Talent and Regional Operations Leadership review
- Serves as an ambassador for Atlanta One Team services, educating clients and team members on service offerings and capabilities
How to write Team Operations Manager Resume
Team Operations Manager role is responsible for design, training, leadership, travel, reporting, payroll, trading, benefits, languages, testing.
To write great resume for team operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Team Operations Manager Resume
The section contact information is important in your team operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Team Operations Manager Resume
The section work experience is an essential part of your team operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous team operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular team operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Education on a Team Operations Manager Resume
Make sure to make education a priority on your team operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your team operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Team Operations Manager Resume
When listing skills on your team operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical team operations manager skills:
- Evaluates compensation adjustments; reviews recommendations provided by Talent and makes appropriate adjustments for AOM, Talent and Regional Operations Leadership review
- Serves as an ambassador for Greater Washington One Team services, educating clients and team members on service offerings and capabilities
- Manages all operations of One Team to key financial metrics; provides regular reporting and analysis each period as well as ad hoc reporting as requested by the Office Experience Geography Leader or other leadership
- Evaluates compensation adjustments; reviews recommendations provided by Talent and makes appropriate adjustments for Office Experience Geography Leader, Talent and National Operations Leadership review
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