Operations Team Manager Resume Sample

4.9
6 votes
Sam Sipes
42231 Frankie Pass,  Chicago, IL
+1 (555) 484 7703

Work Experience


Operations Team Manager
06/2016 - PRESENT
Dallas, TX
  • Champion the culture of CTO, including use of continuous improvement tools and 5 Keys to a Great Customer's Experience behaviors
  • Manage your processes and review and recommend process modifications to increase productivity and make business more efficient
  • Management/supervisory experience to include Operations Production Management experience recommended
  • Promote employee development by establishing performance measures that encourage employees to excel
  • Continually assess personal management skills determining strengths and developing a plan to address areas for growth
  • Review monthly appraisal status reports ensuring staff is held accountable for timely and quality appraisals
  • Assist staff with establishing and attaining career development goals
  • Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility
Gwim Operations Team Manager
08/2012 - 12/2015
Dallas, TX
  • Conduct formal appraisals and performance reviews
  • For staff located within the United States ensure compliance with Equal Employment Opportunity/Affirmative Action (EEO/AA) guidelines
  • Comply with individual country employment laws and regulations based on location of staff
  • Understand and support AAP policies and goals
  • Review and recommend suggestions to management when updates to job descriptions are required as responsibilities change
  • Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety
  • Assist with managing a team of 12 individuals
  • Provide guidance and oversight regarding team functions and processes
  • As part of the management team responsible for providing guidance and job performance feedback
Wealth Operations Team Manager
12/2005 - 03/2012
San Francisco, CA
  • Oversee and manage the budget needs for all facilities and follow all financial processes developed by the JLL sourcing team and client
  • Ensure all sites in portfolio are positioned to comply with the JLL Engineering Services Compliant Audit
  • Presents merchandise consistent with visual and merchandising standards
  • Ensures the timely floor setup, including signage, for promotional events and seasonal business activity
  • Ensures direction of playbook and seasonal merchandise meetings
  • Maintains floor and stock areas consistent with store standards
  • Leading and directing a staff of approximately 12 employees
  • Evaluating employee performance and making salary recommendations

Education


University of Phoenix - Colorado Campus
2000 - 2004
Bachelor's Degree in Business

Professional Skills


  • Excellent people management skills and excellent interpersonal skills
  • Work with little to no supervision, good oral and written communications skills and strong leadership skills
  • Strong personal organization skills and an ability to prioritize work effectively
  • Proven decision making and strong judgment making skills
  • Strong analytical skills and experience with data management, reporting
  • Strong analytical, problem solving and excellent communication skills
  • Strong verbal and written communication skills including advance knowledge of Microsoft Office

How to write Operations Team Manager Resume

Operations Team Manager role is responsible for leadership, interpersonal, organization, presentation, analytical, reporting, languages, communications, coaching, microsoft.
To write great resume for operations team manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Team Manager Resume

The section contact information is important in your operations team manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Team Manager Resume

The section work experience is an essential part of your operations team manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations team manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations team manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Team Manager resume experience can include:

  • Performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction
  • Strong communication skills with an ability to work effectively with external clients as well as internally with subordinates, peers, and senior management
  • Demonstrate excellent oral presentation skills
  • Strong presentation skills, exceptional interpersonal relationship, flexibility to work in a quickly changing fast pace team-oriented environment
  • Proven ability to effectively lead while constantly raising the bar for quality and productivity
  • Excellent supervisory, analytical and reasoning skillsBack to Job List

Education on an Operations Team Manager Resume

Make sure to make education a priority on your operations team manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations team manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Team Manager Resume

When listing skills on your operations team manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations team manager skills:

  • Strong time-management and organizational skills to manage multiple deadlines and priorities for timely resolution within a highly demanding environment
  • Display good judgment and practice excellent relationship management skills
  • Good judgment, strong interpersonal and time management skills required
  • Strong interpersonal skills including the ability to provide constructive. feedback in a manner that results in improved performance
  • Proven organizational, multitasking and time management skills
  • Excellent analytic, problem solving, business judgment, communication and organization skills

List of Typical Experience For an Operations Team Manager Resume

1

Experience For Gwim Operations Team Manager Resume

  • Supervise individuals, with strong human relation skills
  • Very good MS Office skills (Word, Excel, Access, PowerPoint)
  • Management skills, including coaching and leadership
  • Experience in banking industry, preferably within a Wealth Management environment, with a solid knowledge of securities and processing
  • Motivate and encourage the team to improve processes and continually expand their skillset
  • Technical skills: Knowledge of Word, Excel, Windows, and Outlook
  • Understand the Reconciliation process and be in a position to appreciate the control measures to be applied to handle the process effectively
2

Experience For Shdr Cobra Operations Team Manager Resume

  • Previous management experience involving coaching and building teams to deliver results
  • Previous experience with coaching and developing associates
  • Appropriately delegate tasks to team members and implement an effective process monitoring system that is used for regular business review reporting
  • Experience handling escalated customer interactions
  • Experience handling escalated customer interaction
  • Experience working w/ Small Business and/or Commercial customers
  • Managerial/or Team Leading experience essential
  • Experience coaching for improvement
  • Highly skilled at working cross functionally to improve productivity, innovation and trust
3

Experience For Wealth Operations Team Manager Resume

  • Manage the team’s day to day operations, promoting efficiency and team effectiveness
  • Ensure the delivery of excellent customer service by proactively promoting client centricity
  • A customer driven, positive individual with a proven track of working in tourism or logistic field
  • Experience with the Microsoft Office suite (Word, Excel, Outlook, and PowerPoint)
  • Lockbox LOB experience
  • Previous leadership/management experience
4

Experience For Operations Team Manager, NS&S Fulfillment Resume

  • Current or previous Leadership experience
  • Fraud and non-fraud claims experience
  • Experience in Life insurance administration and operations would be an advantage
  • People management / leadership experience in customer service
  • Independently motivated with a strong drive for results
5

Experience For Collections Operations Team Manager Resume

  • Recruiting, interviewing, selecting and retaining quality associates and ensures all positions are filled in a timely manner
  • Leading the efforts of 18+ associates and managing performance including but not limited to service level adherence, quality assurance and case management
  • Ensuring communications between departments are ongoing and utilised to maintain an environment of continuous improvements
  • Managing the performance of associates including but not limited to service level adherence, quality assurance and case management
  • Managing the performance of associates including but not limited to service level adherence, quality assurance and customer resolution
  • Understanding of Cash Processing and Six Sigma methodologies
  • Performing all managerial functions, leads project work and continually utilizes independent judgment
  • Monitoring of process volumes, Associate status, service levels, productivity and quality
6

Experience For Central Claims Operations Team Manager Resume

  • Managing the workload of the Bratislava Operations Team based on business needs from other iptiQ Operations locations
  • Managing a cross functional team to deliver services to iptiQ EMEA
  • Processing / Placement Management
  • Working knowledge of Regulation E
  • Using suggestive selling techniques with all customers
  • Meeting or exceeding solicitation goal for Belk credit Rewards program
7

Experience For RPO Operations Team Manager Resume

  • Offering assistance to the customer proactively and without prompt
  • Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com
  • Using Mobile Devices to complete a sale (where applicable)
  • Using the Belk website to look up merchandise and complete in-store orders for customers
  • Take the lead role in assessing, handling, and resolving critical business issues raised during operations
8

Experience For CCB Collections Browse Unit-operations Team Manager Resume

  • Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental
  • Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting
  • Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies
  • Removal of packing materials from processing drop zones. Bail cardboard and prepare plastic for recycling
  • Ensure the cleanliness of the sales floor and the receiving area following processing on truck days
  • Understand and be able to use all building operating systems
  • Expectations are to manage more than 20 people including supervisors, team leads, operators and exception processing individuals in a 24 x 7 environment
9

Experience For Tulsa Operations Team Manager Resume

  • Partner closely with the Knowledge, Training and Quality Analyst teams to identify training/knowledge needs/gaps
  • Limit exposure through consistent call listening, observation and coaching delivery
  • People development of the Bratislava Operations Team including the training and development of team members
  • Ensure Workload Planning and Forecast tools are being used weekly to drive productivity of the operations team
  • Supervises the team pulling and processing transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise in partnership with LP
  • Supervise the team performing the following
10

Experience For Derivatives Operations Team Manager Resume

  • Likes working in a high paced/ever changing environment
  • Set and work to targets and using judgment to make appropriate decisions and to escalate as appropriate
  • Update NICE form and trending data for each call
  • Flexible to work additional hours including evenings and weekends
  • Learn new applications quickly and also be proficient at training new associates
  • Collaborate with various levels of leadership, including Executive leaders and peers in multiple sites/states
  • Mentor, coach and train Associates on client onboarding and brokerage operational functions

List of Typical Skills For an Operations Team Manager Resume

1

Skills For Gwim Operations Team Manager Resume

  • Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved
  • Prior experience in an ATM / Debit Fraud or Non-Fraud Claims back office or Claims Call Center experience
  • Strong communication skills both written and verbal with all levels of leadership
  • People management skills and experiences
  • Strong Risk Assessment Skills are required
  • Excellent in writing, speaking and listening communications skill
  • Accountable for effectively communicating closing and opening shift issues
2

Skills For Shdr Cobra Operations Team Manager Resume

  • Banking operations experience and at least 3 years of Team Management Experience (combined team management I and Team/Project Leadership)
  • Strong experience using Outlook, Excel, Word
  • Accomplished leadership and coaching skills required
  • Management experience strongly desired
  • Strong Microsoft office Tool experience (Word, Powerpoint, Excel)
  • Effectively communicate significant production updates and challenges to management as well as to the business unit in a timely manner
  • Management experience with direct reports or similar experience
  • Prior Work Experience in a Technical Support Program- (In Alorica or a different call center)
  • Communicates clearly and effectively with 1st and 2nd shift managers to ensure all required information is exchanged and noted
3

Skills For Wealth Operations Team Manager Resume

  • Demonstrated leadership/(management) experience of 3 years or more
  • Monitor representatives’ phone skills to provide technical and service feedback, partnering with their Leaders
  • Using the Belk App and informing customers about the Belk App to enhance their shopping experience
  • Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience
  • Working experience with TSYS
  • Experience with forming, filling, and sealing of flexible film packaging
  • Proven track history of motivating, coaching, and leading teams
  • Experience facilitating weekly team meetings and providing direct coaching/feedback via 1x1’s with direct reports
  • Previous management experience involving coaching and building teams to deliver results
4

Skills For Operations Team Manager, NS&S Fulfillment Resume

  • Previous management or leadership experience involving coaching and building teams to deliver results
  • Previous experience handling escalations and resolving issues
  • Skilled in working with people in demanding jobs that need immediate help in problem resolution
  • Experience working in food manufacturing
  • Experience at leading a change initiative or championing a major component of a larger change
  • Good understanding of the business functions within the site
  • Previous experience in customer focused, production environment, including financial management responsibilities
  • Consumer Default Servicing experience
5

Skills For Collections Operations Team Manager Resume

  • Past experience communicating with law enforcement officials, internal/external attorneys and state/government agencies
  • Experience with systems including CCMS, EPIC, Visa and MasterCard, Lean / Synergy
  • Experience with reporting, data analysis
  • Experience working in a Credit Card call center environment
  • Banking operations experience and at least 3 years of Team Management
6

Skills For Central Claims Operations Team Manager Resume

  • Experience in managing a work-from-home team
  • Experience with banking and/or custody systems
  • Experience incentivising staff to deliver high quality deliverables to tight deadlines
  • Attention to detail, coupled with strong analytical problem solving methods
  • Proven ability to balance data, logic and intuition in decision making
  • Recent within the past 4 years Direct Supervisory Experience
7

Skills For RPO Operations Team Manager Resume

  • Commercial / Small Business experience
  • Project management experience or Six Sigma
  • Previous leadership or management experience in a production environment
  • Consumer Product Experience. – credit card, deposit, mortgage, etc
  • Strong Stakeholder Communication and expectation management
  • Proven ability to lead and motivate employees
  • Fraud and non-fraud claim experience
  • Business writing experience is required
  • Very efficient with the ability to prioritise yet consistently deliver with attention to detail
8

Skills For CCB Collections Browse Unit-operations Team Manager Resume

  • Jamaican citizen or valid work permit / Visa for Jamaica
  • Strong leadership capabilities and a desire to manage and develop staff
  • Collections experience
  • Maintain standard business processes required to run an effective team that is service oriented
  • Have a good integrity to get respect from all levels of CS team
  • Auto PIP/Med Pay experience required
  • Five or more years of collections operations, business process improvement, quality or related experience
9

Skills For Tulsa Operations Team Manager Resume

  • Experience in people or project management required
  • Sanitation / CIP knowledge and experience
  • Experience with change-over and SMED processes
  • Proven ability to evaluate and manage employee performance
  • Three or more years of process transformation experience
  • Three years of operations and management experience
  • Strong team player with the ability to grasp new ideas and change direction quickly, in a fast paced environment
10

Skills For Derivatives Operations Team Manager Resume

  • Financial services industry experience operations
  • Experience in the custody operations
  • Demonstrated ability to make responsible business decisions
  • Demonstrated ability to set and accomplish goals
  • Demonstrated ability to multi-task and manage time
  • Leadership experience advantageous
  • Previous experience in a Financial Center environment
  • Previous experience of supervising a team in a high paced office environment

List of Typical Responsibilities For an Operations Team Manager Resume

1

Responsibilities For Gwim Operations Team Manager Resume

  • Oversees all training and mentoring to analysts on research techniques, internal regional systems, products, business lines and overall understanding of Cross Sector’s process and procedures
  • Adapt to a changing environment and change direction quickly and effectively is essential
  • Effectively lead, coach, train and develop approximately 20 non-exempt (hourly) Operations Technicians across three shifts, while fostering a team environment
  • Integrate a high performance culture by effectively utilizing the six systems in daily activities
  • Excels in self-directing and self-pacing - Proven ability to work independently and make decisions
  • Exceptional organization, planning, and execution abilities. Good judgement - decisive
  • Experience in managing a high performance team
2

Responsibilities For Shdr Cobra Operations Team Manager Resume

  • Experience with associate coaching
  • Operations experience
  • Motivating, coaching, and developing associates to achieve optimal performance results
  • Meeting or exceeding Clienteling goals, where applicable
  • Complying with store policies including, but not limited to those concerning attendance and tardiness
3

Responsibilities For Wealth Operations Team Manager Resume

  • Increasing units sold per transaction by recommending products to customers
  • Following procedures for all systems including counts, markdowns, re-tickets and inventory control
  • Working knowledge of SMS and PrimeBase (TD MF record keeping systems), Microsoft Office specifically Excel
  • Ensuring team KPIs where required are in place and reported
  • Facilitating key meetings (e.g. team meetings, escalations, updates and best practice)
  • Assisting the Bratislava transition work of any other Operations people expansion
4

Responsibilities For Operations Team Manager, NS&S Fulfillment Resume

  • Supporting the store to achieve Belk Rewards goal
  • Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
  • Maintaining Belk professional dress standards and appearance
  • Maintaining floor and stock areas consistent with store standards
  • Working knowledge of Alorica's policies and procedures
  • Coaching and the ability to provide direction and instruction on action
  • Managing a team to deliver to metrics in a commercially focused KPI environment
5

Responsibilities For Collections Operations Team Manager Resume

  • Knowledge of the banking/electronic payments processing industry
  • Lead and document critical meetings including customer, safety meetings, and personnel training
  • Display subject matter confidence by understanding the process and incorporating enhancements where required to achieve better productivity and accuracy levels
  • Fluent Spanish and/or English speaking and writing are required
  • Responsible for leading process improvement and problem solving activity on the shift
  • Do complex problem solving,reviewing related information to develop and evaluate options and implement solutions
  • Flexibility to work in a quickly changing fast paced/team-oriented environment
  • Thorough knowledge of IRA/CD products, bank policies and regulations pertaining to products
6

Responsibilities For Central Claims Operations Team Manager Resume

  • Maintenance & Housekeeping Management
  • Responsible for the Workload Planning process
  • Meet or exceed all operational goals including cartons per hour and shrinkage control
  • Proper execution of all existing systems and procedures, and ownership of new system implementations and processes
  • Ring the register and provide relentless customer care
  • Advanced proficiency in Windows Operating Systems and Microsoft Office tools
  • Continuous Learning & Innovation
  • Audits line and employee performance throughout shift, making regular contact with technicians
  • Application of laws, rules and regulations pertaining to lien perfection and release
7

Responsibilities For RPO Operations Team Manager Resume

  • Manage and develop assigned employees. Setting goals, and conduct Performance Reviews
  • Coordinate maintenance and project work so that operations interruptions are avoided, and equipment is always performing at system design conditions
  • Be expert in JLL site safety, operating, and technical procedures and policies and verify compliance
  • Support and drive “Model based problem solving” for failure investigations to derive true root cause and prevent future failures
  • Confidence to lead a team in a rapidly-changing primary insurance environment
  • Direct OAs to achieve day to day production results through appropriate monitoring, control and capacity utilization
  • Can play the role model to provide influence to the surrounding people
  • Analytical problem solving and the ability to gather and analyze facts and data
8

Responsibilities For CCB Collections Browse Unit-operations Team Manager Resume

  • Knowledge of banking regularity and compliance laws
  • Customer centric approach to owning problem resolution
  • Knowledge of SAP or other enterprise resource planning (ERP) tool
  • Lift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-lifting
  • Ownership of the team scorecard and setting the performance standard
  • Responsible for creating a culture of appreciation on 3rd shift
  • Familiarity with mutual funds, asset classes, market timing, and short term redemption fees
  • Develop strategies to ensure daily SLAs, regulatory, and processing requirements are met
9

Responsibilities For Tulsa Operations Team Manager Resume

  • In-depth knowledge of mutual fund industry, including product knowledge of account types and its functionality
  • Distribute work to overtime eligible employees, train and assist personnel as needed with dispute processing
  • Assist and support the Specialist for the Managed Accounts relating to chargebacks and retrievals
  • Supervise customer service during assigned period
  • Open and close the store, including weekends
  • Reviews analyst’s recommendations for further inquiry, escalation or closure
  • An ability to work under pressure and against tight deadlines
  • Develop an accountable, cohesive and customer-focused Facility Management team – manage, support and lead a team while exercising functional responsibility for facility management services within assigned facilities, portfolio types and geographies
  • Interface with and foster collaboration between Call Center, Supply Chain Management, Engineering / Energy & Sustainability, Project Development Services (PDS), Integrated Portfolio Services (IPS) and Finance teams on special projects including enhancement opportunities and process improvements
10

Responsibilities For Derivatives Operations Team Manager Resume

  • Mid-level management experience
  • Identify and address potential operational and technology issues
  • Manages mid - level managers, Operations Manager, and lower level managers, Hourly Operations Manager (if applicable) including coaching and training new Partners and is ultimately accountable for the management/supervision of Partners in the Maintenance Department
  • Applies expert subject matter knowledge to complex business issues in multiple functional areas across the store. Regarded as a subject matter expert both internally and externally
  • Responsible for developing guidelines and procedures to set future precedent and direction in alignment with GM-s expectations. Assists in strategy development for Maintenance Department and sets policy and direction. Leads cross-function teams/projects
  • Excellent written and oral communication and teamwork skills
  • Proven leadership

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