Systems Operations Resume Sample

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Taryn Pacocha
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Work Experience

Systems Operations Specialist
07/2017 - PRESENT
Detroit, MI
  • Investigate competitors’ UK benefit plans and keep up-to-date on the market and provide feedback to the International, Benefits Director on UK benefit developments
  • Career Gap Analysis
  • Prior experience in an operational role on a production system(s)
  • Systems/Application support experience (2-3 years)
  • Has knowledge and experience to create and maintain technical processes and automations/scripts
  • Good analytical and debugging skills, strong software aptitude and creative ability, a rigorous approach to analyzing and resolving complex technical problems
  • Propensity to generate and maintain operational documentation (mostly wiki)
  • Experience: 5+ years in Engineering fields
Systems Operations Analyst
09/2013 - 01/2017
New York, NY
  • Self-motivated; ability to work under general supervision; receptive and supportive of team efforts
  • Open until filled
  • Assisting with alarm cleanup tasks by noting alarms generated which can be filtered and assigns ticket to appropriate resources
  • Installs, configures, and maintains Polycom Remote Monitoring & Management (RM&M) devices and software
  • Develops software installation and maintenance procedures and performs software upgrades
  • Manages all system back-ups and restore protocols
  • Performs routine preventative maintenance measures
Intern, Business Systems Operations
11/2006 - 03/2013
Los Angeles, CA
  • Operating systems: Linux (Red Hat/other), Windows (all flavors)
  • Databases: MS SQL, Postgres
  • IP network and Linux networking tools
  • Unix/Linux scripting languages
  • Perl and PHP
  • Strong software aptitude and creative ability
  • Takes a rigorous approach to analyzing and resolving complex technical problems
  • Excellent written & oral communication skills with peers, end-users, and management
  • Good organizational, email management and note taking skills


Fairleigh Dickinson University - Metropolitan Campus
2001 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Multi-task, possess excellent time and priority management skills and a have a self-motivated attitude
  • Strong technical leadership abilities with excellent communication and interpersonal skills
  • Strong oral and written communication skills and the ability to communicate effectively and tactfully
  • Strong Scripting/programming skills with Perl, Bash or Python
  • Exhibits excellent trouble shooting skills. Able to identify and eliminate root cause of recurring issues
  • Strong Unix/Linux skills and knowledge or understanding of SQL, Networks, and Perl
  • Good interpersonal skills and a strong communicative ability in English, both verbally and in writing

How to write Systems Operations Resume

Systems Operations role is responsible for technical, troubleshooting, health, interpersonal, software, reporting, sql, administration, manufacturing, training.
To write great resume for systems operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Systems Operations Resume

The section contact information is important in your systems operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Systems Operations Resume

The section work experience is an essential part of your systems operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous systems operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular systems operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Systems Operations resume experience can include:

  • Strong knowledge of financial systems and reporting (e.g., Oracle), and MS office skills (strong Excel)
  • Strong experience working with XML, strong working knowledge of HTTP, DNS, TCP/IP required
  • Excellent interpersonal and communication skills - verbally & written, including technical writing
  • Excellent Communication skills (Verbal & Written) in handling US customers
  • Excellent communication skills with the ability to present and clearly articulate both verbally and in writing to external suppliers, stakeholders and teams
  • Demonstrated experience analyzing electric system operating conditions by utilizing advanced computer applications

Education on a Systems Operations Resume

Make sure to make education a priority on your systems operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your systems operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Systems Operations Resume

When listing skills on your systems operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical systems operations skills:

  • Good troubleshooting skills. Assisting the existing team in the delivery of high quality, robust technical solutions for applications
  • Strong Linux Skills around server installation, management, troubleshooting
  • Strong system troubleshooting skills
  • Proven analytical and critical-thinking skills
  • Skilled and experienced in Command and Control (C2) operations to include planning and execution experience
  • Strong writing skills, specifically in the creation of user manuals

List of Typical Experience For a Systems Operations Resume


Experience For Systems Operations Analyst Resume

  • Excellent documentation skills. Keeping documentation current (Workbooks, Runbooks etc.)
  • Demonstrate the skill and ability to perform moderately complex professional tasks, develop solutions to a variety of problems of moderate scope and complexity
  • Experience with formal Windows operating systems training, including 2012R2 and 2016 or RedHat Enterprise Linux, including RHEL 6 and RHEL 7
  • Five or more years’ experience successfully managing and motivating a team
  • Experience: 5+ years in Software Development and/or Engineering fields

Experience For Systems Operations Engineer Resume

  • Experience managing IT staff
  • Experience leading Managed Service Providers (MSP)
  • Experience in system training for individuals and groups
  • Demonstrates evolving knowledge and credibility specific to IT Tier 2 operational support functional area
  • Builds strong working relationships and is a team player
  • Experience scripting in common linux/unix shells, bash, sh, csh, ksh

Experience For Systems Operations Specialist Resume

  • Experience with common computing platforms strength emphasis toward UNIX/Linux
  • Experience working in a matrix, global organization
  • Ensure data source validity for accurate report results and conduct query tuning for system performance improvements
  • Has knowledge and experience to develop, implement and maintain technical processes and web/command line tools
  • Perl, and Web Development knowledge and experience
  • Safely maintain and operate systems, tools and equipment within the center that provide services associated with PG&E’s SmartMeter™ Operations Center
  • Experience with migrations to the Cloud, from both Physical & Virtual environments
  • Taking part in performing recovery procedures, scheduling, backups, and working pro-actively to catch incidents before they happen

Experience For Systems Operations Manager Resume

  • Ensuring timely, accurate and complete reporting to appropriate parties regarding the team’s operations
  • Monitoring, debugging, tracing system issues
  • Scheduling, communicating, and managing the change control process
  • Understanding of Microsoft Exchange and messaging environment
  • Developing talent and achieving high performance through extremely high employee engagement
  • Serving as final support layer for all Mobile products- Incident diagnosis, troubleshooting, escalation and communication

Experience For IT Systems Operations Resume

  • Identifying and addressing resource constraints
  • Ensuring compliance with SLAs, including uptime and performance
  • Understanding of virtual environment, such as VMWare ESX 5.x and Hyper-V
  • Providing ATM Status to clients
  • Assisting in new installations and upgrades
  • Assisting with ATM machine, systems and communications related issues
  • Testing and deployment of Mobile services, tools, and applications

Experience For IT Systems Operations Engineer Resume

  • Understanding of Data Centre technologies (Network, Server H/W, SAN, Backup)
  • Understanding of server security practices, policies and tools in a corporate environment
  • Implementing/testing, documenting and putting into production enhancements
  • Responsible for further developing and enhancing the use of SolarWinds which includes WAN/LAN and server monitoring, reporting, and alerting
  • Monitor Production Batch processing using Control M and ESP Job Scheduling packages
  • Background in installation, supporting, configuring and maintaining large enterprise server environments
  • A highly visible leadership approach – engaging and communicating with our employees globally, and leading team member development
  • Works with Corporate and/or local IT in submitting, obtaining and troubleshooting system security access

Experience For Manager, Systems Operations Resume

  • Bring new ideas and ways of improving current processes
  • Prepare the required operational and training documentation according to the RFP requirements
  • Perform advanced troubleshooting and monitoring of our systems to ensure adequate SLA and capacity requirements
  • Ensure that month-end invoice processing is completed according to the designated schedule and with the highest possible level of accuracy
  • Performs monitoring and operational management functions for associated hardware and software within the 24x7 processing environment

Experience For Director of Systems Operations Resume

  • Perform recovery procedures, scheduling and backups, and monitors batch processes and trouble-shooting when necessary
  • Prepares intelligence documents through intelligence gathering using multiple intelligence sources
  • Develops and maintains documentation for infrastructure installation, maintenance, and operation. Provides training to the Managed Services team as needed
  • Propensity to generate and maintain operational documentation; to host internal training sessions
  • Knowledge of Microsoft Networking, Active Directory 2003 & 2008, AD Group Policies, and Windows Security
  • Knowledge of Windows clustering

Experience For Senior FM Systems Operations Manager Resume

  • Provide direction, guidance, resources, and training for field support and others about client management processes
  • Accept responsibility for participating in long term projects and report activities and results to senior and supervisory personnel
  • Contributes to existing and develops new solution approaches to the IT environment
  • Team player that is comfortable helping users learn new tasks in a formal or informal manner
  • Proficient in Microsoft Office, ERP, PLM and Reporting Applications
  • Technical problem solving – use of knowledge and resources
  • Solution Design – Understanding when a technical solution and/or a business process needs to be used

Experience For Specialist, Systems Operations Resume

  • Analyze logs and events from the different test networks and provide recommendation for ensuring smooth service operation
  • Capture system level requirements by brainstorming with application architects, Software Engineers, & Product Managers
  • Act to resolve issues in the system SW stack when possible and review with system lead engineering staff for release
  • Agile and transparent decision making
  • Extensive knowledge of the Unix and Linux operating systems
  • Assign responsibilities for Operations and Reporting analysts and monitor performance

List of Typical Skills For a Systems Operations Resume


Skills For Systems Operations Analyst Resume

  • Need excellent verbal written communication skills
  • Experience installing, configuring, and managing container orchestration systems (Kubernetes/DCOS/Nomad etc., Service Fabric Experience a Huge Advantage))
  • Proven experience of expanding, managing and performance tuning of MySql clusters and Linux OS
  • Demonstrated experience utilizing System Operating Bulletins and the SCE Accident Prevention Manual
  • Demonstrated experience using Microsoft Word, Excel, PowerPoint and PC/Computing technologies and software
  • Effectively use production control tools and resources encompassing mainframe, open system processing, AS400
  • Solid data analysis experience with market data, trading data and protocols

Skills For Systems Operations Engineer Resume

  • Prior experience using ServiceNow, Jira, and Splunk
  • Strong Knowledge and experience in Scripting and/or cloud
  • Unix/Linux skills and knowledge or understanding of SQL, Networks, and Perl
  • Good understanding administrative experience on VMware, GPO and AD services
  • Strong knowledge of SCCM and Citrix along with significant experience in providing 3rd level (or higher) support within a corporate environment
  • Heavy hands-on experience using T-SQL and strong knowledge of Database concepts

Skills For Systems Operations Specialist Resume

  • Demonstrable Enterprise Architecture planning and design skillsRefers to policies and best practices for guidance
  • A solid understanding and demonstrable experience of hardware issues is essential
  • Demonstrated experience ensuring proper operational and procedural actions are taken in a time-constrained atmosphere
  • Proven experience working as a Linux Engineer, ideally within an end user environment
  • Effectively use production control tools and resources that encompass mainframe, open system processing, ATM’s, environments
  • Proven experience of working in collaboration with other infrastructure teams
  • Solid experience in managing a distributed CITRIX estate, includes XenApp, XenDesktop and PVS

Skills For Systems Operations Manager Resume

  • Solid experience in managing a distributed SCCM estate
  • Solid experience in managing Anti-Virus solution and practice e.g. McAfee
  • Effectively identify and escalate IT issues as appropriate
  • Manage time effectively, stay organized, and function as an independent staff member
  • Speaks, writes and presents effectively utilizing correct English grammar and sentence structure at all times
  • Effectively use production control tools and resources that encompass mainframe, open system processing,
  • Effectively use production control tools and resources that encompass processor link/Connex software environments

Skills For IT Systems Operations Resume

  • Experience developing and deploying containerized infrastructure and scaling in production environments
  • Strong knowledge of building and supporting CITRIX, SCCM, Thinclient and Printing infrastructure
  • Comfortable with influencing and working with internal stakeholders on prioritisation
  • Experience from working in a Trading, Computer or Network Operations environment is essential
  • Experience from working in a Trading, Computer or Network Operations environment is a merit
  • Demonstrate knowledge and understanding of Kubernetes, Kafka, Puppet, Ansible, scripting (Python and Bash)
  • Experience with Logistics applications (ex. Transportation, Warehousing, Cross dock, sequencing, etc)

Skills For IT Systems Operations Engineer Resume

  • A combination of education and related experience (including military electronics) totaling four years
  • A solid understanding of how applications interact with the Windows Operating System is essential
  • Recent experience working with large scale network computing environments. (1000+ machine lab networks)
  • Experience with systems and service monitoring, including Solarwinds and ELK
  • Experience with networking, including port security, firewalls, F5 support, and DNS
  • Experience with Logistics applications (ex. Transportation, Warehousing, Cross-dock, Sequencing, etc)
  • Experience with Logistics applications (ex. Transportation, Warehousing, Cross dock, sequencing, etc)
  • Experience with designing and managing HPC cluster infrastructure with thousands of cores and parallel filesystems is required

Skills For Manager, Systems Operations Resume

  • GIT/SVN: good understanding; 1 year (min)
  • Commercial experience in the trading/financial services technology space
  • Previous experience in working in a globally distributed team is required
  • Experience working with applications such as Google Suite, O365, Bigfix, JAMF, Slack and Windows Server is desirable
  • Demonstrated ability for engineering solutions to complex IT problems
  • ITIL Certifications, or experience working in an ITIL influenced environment

Skills For Director of Systems Operations Resume

  • Knowledge and experience in Scripting and/or cloud
  • Champion ISV operational excellence, working across business groups to identify, categorize, and prioritize process and system enhancements
  • Knowledge and experience with data management, information systems, data stewardship, and communication plans/marketing
  • Experience in helping with software upgrades or implementations
  • Experience with evaluating product features and their ability to meet business needs
  • Experience with CI/CD Tooling (TeamCity/Jenkins/GoCD)
  • Experience managing staff in an enterprise-class environment
  • Experience in Engineering / Technical operational functions, preferably within a customer’s operational organization
  • Experience of using Microsoft SSRS reports and familiarity with Microsoft’s Business Intelligence Stack

Skills For Senior FM Systems Operations Manager Resume

  • Experience of deployment and monitoring on cloud platforms
  • Experience developing shell scripts
  • Experience in database projects using SQL Server
  • Two or more years’ experience working with systems hosted on Cloud platforms
  • A validated understanding of hardware issues and knowledge of high availability and DR concepts would be a benefit for the team
  • Desirable Knowledge of SCCM and SCOM along with significant experience in providing 3rd level (or higher) support within a corporate environment

Skills For Specialist, Systems Operations Resume

  • Experience with virtualization, including VMware and VDI
  • Experience with managing AD and Group Policy
  • Experience with Centos or Redhat general deployment, systems administration & performance tuning
  • Knowledge of clients’ objectives/business priorities and FIS’ role in achieving them
  • Relevant experience supporting computer systems

List of Typical Responsibilities For a Systems Operations Resume


Responsibilities For Systems Operations Analyst Resume

  • Utilize operations and engineering skills focused on enabling a DevOps model
  • Has demonstrated the ability to up skill a team
  • Effectively participate as a team player
  • Interface effectively with customers or others associated with projects or assignments
  • Manage competing priorities in a complex and challenging environment
  • Experience working across timezones and managing a global team

Responsibilities For Systems Operations Engineer Resume

  • Work closely with development team during development phase and then conduct business unit testing required prior to system releases
  • Exceptional content-rich technical understanding and hands-on experience overseeing mid-range systems
  • Experience with scripting and debugging in languages such as python, ruby, perl, bash
  • Experience training and mentoring Tier I and II support staff
  • Experience developing and deploying technology, preferably in an educational environment
  • Generate and validate operational reporting
  • Extensive experience running a global, large scale, mid-range systems group in a real-time mission critical production environment

Responsibilities For Systems Operations Specialist Resume

  • Experience at least 3 years from working with System administration, Network, Application operations or other related area is essential
  • A good understanding of IT Technical Services such as iSeries, Network, Desktop and Operations and Wintel
  • MS Operating System, Linux and SQL experience
  • Experience communicating with technical and non-technical internal and external customers
  • Experience with various virtualization technologies including VMWare and Microsoft Hyper-V
  • Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

Responsibilities For Systems Operations Manager Resume

  • Knowledge of clients objectives/business priorities and FIS role in achieving
  • Solid analytical, conceptual and problem-solving abilities
  • Experience in managing short and long term projects
  • Puppet: good understanding; 1 year (min)
  • Strong knowledge of technologies such as Veeva, SharePoint, SAS, Medidata and/or off-the-shelf software products for Clinical and Regulatory

Responsibilities For IT Systems Operations Resume

  • Establish strong relationship with respective product team leaders in order to lay a foundation for smoother service delivery and support
  • Strong adherence and promotion of governance, controls, and quality assurance
  • Related experience in a professional environment
  • Experience in an equivalent discipline
  • Experience in an enterprise environment supporting Unix/Linux OS's in virtualized environments

Responsibilities For IT Systems Operations Engineer Resume

  • Experience with Java application deployments
  • Demonstrated knowledge of FIS’ products and services
  • Experience in a technical team lead or other role with management responsibility
  • Experience in Active Directory
  • Experience with Windows Server 2003, 2008, 2012, and 2016
  • Successfully multi-task and establish appropriate priorities
  • Production-level Linux System Administration experience
  • Steadiness—Demonstrate strength, poise, and an appropriate presence
  • Skype for Business Administration and Deployment Experience

Responsibilities For Manager, Systems Operations Resume

  • Operate & maintain CEVA computer systems, including but not limited to PCs, printers, RF equipment, data collection devices, etc
  • Maintain prioritized IT task list and coordinate with CEVA Corporate office to ensure task resolution occurs
  • Knowledge and experience with SCCM or similar, Filewave or other MDM, OS X Management, and GPOs desired
  • Experience of production AWS deployment
  • Able to work independently to set priorities to achieve objectives and manage multiple, diverse assignments/projects
  • Taking part in performing recovery procedures, scheduling and backups, and monitoring batch processes
  • Challenging the requirement, seek best practice; liaising with Enterprise Architecture & Engineering in line with IS ways of working
  • Ensuring that applications are available and captures Diageo requirements, especially during closing period
  • Monitoring and optimizing the performance of the servers

Responsibilities For Director of Systems Operations Resume

  • Understanding of the family of Middleware Infrastructure including WebSphere Application Server, Portal Server, Process Server, MQ or related technologies
  • Training and mentoring of Tier I and II support staff
  • Testing and deploying Mobile services, tools, and applications
  • Partnering with the Engineering team and external vendors
  • Managing day to day operations for all Linux and Windows operating systems, server hardware and virtual environments
  • Understanding of the workings of Patching tools such as Red Hat Satellite and SCCM
  • Acting as a point for complex problems and a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues

Responsibilities For Senior FM Systems Operations Manager Resume

  • Understanding of TCP/IP communications and troubleshooting
  • Providing a world-class front line support and training to customers on demand
  • Maintaining work queues at acceptable levels
  • Optimizing hand-off of work to Level 2 offshore team
  • Owning the problem management process and change management process
  • Working knowledge of PKMS and SQL is required

Responsibilities For Specialist, Systems Operations Resume

  • Providing 3rd level support within a corporate environment is essential
  • Mentoring and development of technical peers is desirable
  • Ensuring that financial master data, rules, dimensions are accurately maintained
  • Being the first point of contact for BFC, CDM and FIM servers, monitor their performance in cooperation with the application owner
  • Maintaining Microsoft windows patch management and adhering to system security standards
  • Collaborate with Learning & Development on developing and delivering training related to Career & Alumni Services to student facing staff
  • Monitor Production Batch processing using Zeke / Zebb and CA7 Scheduling packages

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