System Operations Resume Sample

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Timmy Walter
28542 Mallory Rue,  Chicago, IL
+1 (555) 911 1941

Work Experience

System Operations Specialist
11/2016 - PRESENT
Chicago, IL
  • Experienced 5 or more years of strong formal management in enterprise operations supporting various OS/HW physical and virtual servers performing load-balancing functions
  • Experienced 10 or more years in operational roles supporting load-balancing platforms
  • Effectively interact with a diverse group of individuals (internal and external to the organization) from the engineering, network, support, business, and vendor communities and is therefore required to possess highly developed and exceptional verbal, written and interpersonal communication skills
  • Work in a fast-paced and changing environment, demonstrate good logical problem solving skills, perform multiple tasks, make decisions, and work efficiently and effectively under deadlines
  • Assertive to drive issues (and make decisions) through to resolution including escalations to appropriate management levels, while maintaining professionalism in all communications with both internal and external parties
  • Document processes, procedures clearly and accurately -- not only within the group to share the knowledge and understanding of managed systems, but also for distribution to both internal and external customers
  • Review planned changed documentation to determine accuracy and compliance to TWC standards
FRO System Operations
10/2010 - 07/2016
Phoenix, AZ
  • Automated System Notification Maintenance
  • Batch Upload Processes
  • Coordinate System Operations’ reengineering efforts and partner with the Reengineering team to ensure cohesive and effective implementation of process improvement initiatives
  • Preferably with knowledge in Essbase
  • Build, deploy and maintain production and non-production Cisco UCS infrastructure
  • Supports Problem management reporting (KPI’s, Scorecard and Dashboard)
  • Experience with Problem and Incident management processes, concepts and tools
  • Experience defining and generating reports within MS Office Excel that include critical success factors and KPI’s
  • Excellent communications skills, including the ability to translate and communicate technical concepts into clear and concise communications and executive summaries
System Operations Summer Intern
09/2006 - 04/2010
Houston, TX
  • Strong build, deployment and ongoing support and administration experience of physical and virtual hardware
  • Passion for technology to continue to research and stay abreast of emerging technologies to appropriately consider them for future use and advise senior leadership
  • Data/Network Closet Entry and Transferring Cables
  • Transportation to/from sites
  • Issue Investigation, Resolution and Escalations
  • Stakeholder Notifications for Systems or Issues
  • Work exposure with local and regional leaders, learning different management and leadership styles
  • Get involved in HR, GFTS, and HRSS data standard and quality related activities, expanding knowledge and skills around global data governance/maintenance
  • Maintaining control tables


Franciscan University of Steubenville
2000 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Strong financial management skills and experience of Citi’s financial management processes
  • Strong technical and administrative skills of Microsoft products including: Exchange, Active Directory and Windows
  • Strong technical and administrative skills of Microsoft products including: Lync, O365, Azure and ADFS
  • Excellent project management skills, with the ability to plan, organize, and implement multiple projects
  • Very strong organizational and analytical skills are essential, with a commitment to quality and attention to detail
  • Strong skills in working with Unix/Linux systems
  • Technical experience including 3 years management experience

How to write System Operations Resume

System Operations role is responsible for microsoft, digital, java, database, administrative, coding, finance, training, integration, security.
To write great resume for system operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For System Operations Resume

The section contact information is important in your system operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your System Operations Resume

The section work experience is an essential part of your system operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous system operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular system operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative System Operations resume experience can include:

  • Experience in operations or system administration
  • Provide operational management and support of Akamai’s global production network
  • Maintain system readiness through the implementation, administration, and management of DoD IAVAs, DoD IAVB’s, MTO’s, CTO’s, AF TCNOs, ACAS, DISA STIG’s, and other related DoD policies on all related systems
  • Provide subject matter expertise in the use of the Accounting Engine and accounting activities in general to the entity being implemented
  • Participate in the implementation of key components of the Finance Full Suite related to Accounting Engine
  • Educate internal team members and participants outside the team on proper use of the different elements of the Finance Full Suite pertaining to Accounting activities

Education on a System Operations Resume

Make sure to make education a priority on your system operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your system operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in System Operations Resume

When listing skills on your system operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical system operations skills:

  • Good Technical Skills on LINUX Operating System Administration and Storage
  • Provision effective communication and development of the team (regular team brief’s, 1-1’s training, skills development etc)
  • Experience with large scale, global HR Business Process Re-engineering / Transformational experiences
  • Strong Knowledge & Experience on LINUX in a clustered production environment
  • Ensure financial targets are met or exceeded, with any variances identified, flagged accordingly & effectively managed
  • Five or more years of experience leading a team, unit, or department supporting IT Data Center Infrastructure

List of Typical Experience For a System Operations Resume


Experience For System Operations Specialist Resume

  • Understanding how the GOES-R GS works and is operated to meet mission requirements
  • Planning changes to the GS
  • Working with various change management review boards to influence the allocation of changes to the GS
  • Tracking the use of various resources that can be applied to test new changes to the GS
  • Updating all plans, as constraints and requirements change

Experience For Senior System Operations Engineer Resume

  • Reporting plans and impacts to GS leadership
  • Manage and assist with the deployment and training for new technology or enhancements to existing technical solutions
  • Execute test scripts for functionality configured for the Entity being implemented
  • Provide support to in UAT and defect resolution to other participating teams
  • Continuous proactive monitoring of system alerts, including frequent interactions with Akamai’s Network Operations Command Center and Broadcast Operations Command Center
  • Release Deployment Validation and Execution by qualifying deployment in staging networks, and by driving the deployment of releases in production networks in collaboration with Akamai’s Platform system operators

Experience For System Operations Manager Resume

  • Learn and begin to lead small business improvement projects, with guidance, from planning to implementation
  • Identify and execute on outstanding tasks in athenaNet
  • Lead process improvement projects independently, from planning to implementation
  • Create, review and maintain process maps, SOPs, design documentation, and training materials
  • Lead and assist with team and end user orientation and training
  • Provide support when required for related activities including, but not limited to
  • Actively manages the patching and vulnerability management of platforms and applications

Experience For System Operations Engineer Senior Resume

  • Support the delivery of subsea work management and the wider team’s use of the backbone system
  • Contributes to business analysis to develop processes and tools to support process standardization, improvements and/or issue resolution for the respective product area(s)
  • Adherence to all applicable laws, compliance and reporting requirements
  • Set up and manage practices, providers, insurance packages and status information in athenaNet
  • Create and manage the athenaNet UPM-governed and standardized role-based user permissions for system(s) users for both clients and UPM
  • Collaborate with other departments to identify cross-functional impact to support or training needs when system permissions have user impact, collaborate on strategy to minimize downstream impact
  • Work closely with the Director to identify existing and future needs, build, and maintain systems needs for existing and future systems

Experience For FRO System Operations Resume

  • Maintains all information relating to problems, solutions, and changes to system setup
  • Utilize data analysis tools to develop ad-hoc reports related to work queues, utilization, productivity, activity or history of system
  • Builds guidelines and periodically review standard workflows for organizational and business needs
  • Participates in vendor evaluation process, planning, testing, and implementation of new business systems, integrations, and business system enhancements with global impact to organization and/or clients
  • Participates in vendor/client/project meeting(s) as needed to ensure that developmental projects are transitioned into production. Analyzes the needs and requirements of users and develops documentation as needed
  • Assist in troubleshooting potential and/or current problems by engaging with system vendors to proactively address concerns and respond to problems timely manner (including root cause analysis)

Experience For Subsea System Operations Manager Resume

  • Be a strong contributor to the UNIX IT/Storage operations team – develop short term tactical plans to address issues and problems
  • Applying various tools/APIs to automate the delivery, monitor and control on infrastructure and applications deployment
  • Managing EMEA’s business critical applications which support our Media supply chain, asset, content exchange and delivery business applications
  • Perform user acceptance testing to verify that a project meets defined requirements
  • Understand and document business workflows in the organization and work with line management to make improvements
  • Work with other users and technology teams to define and document requirements for system projects (package or customer)
  • Adhere strictly to all compliance and change control management policies and procedures
  • Select, collect, and analyze data from necessary stakeholders to find root causes of system performance issues, and support users with issue resolution
  • Serve as subject matter expert for HR application support (HRMS/CTMS), and provide guidance/direction as appropriate to technical delivery teams and business partners

Experience For System Operations Engineer.senior Resume

  • Select, collect, and analyze data from necessary stakeholders to find root causes of system performance issues
  • Engage directly with the impacted business teams in order to capture application demand, provide guidance on the strategic initiatives and assist with prioritization
  • Assume the role of Team Lead as required/people manager tasks
  • Develops a work-plan to manage own and team tasks, deliverables, schedule and provides information to stakeholders and Project Management
  • Plans, develops, and implement strategies in support of monitoring, maintaining reliability, availability, security, and quality of the overall computing infrastructure supporting the Power Systems Control/SCADA Systems
  • Actively manages the provisioning of users across relevant platforms and applications

Experience For Hrss System Operations Analyst Resume

  • Manages client communications and coordinates resolution of operational events and problems. Contributes to and maintains accountability to maximize availability of the Control System to the client
  • Fosters partnerships with clients/vendors and manages strategic relationships with key IT product and service providers. Develops relationships that promote trust and increase efficiency and effectiveness. Balances individual client needs with business priorities ensuring alignment with business strategies and objectives
  • Develops long-term plans for power systems controls/SCADA systems and equipment requirements necessary to enable future smart grid technologies. Ensures budget is monitored monthly and compliance reporting is maintained. Manages IT resource requirements to ensure appropriate balance between tactical and strategic demands
  • Managing hybrid backend infrastructure (both physical and virtual server, storage and web) across EMEA,
  • Configure and troubleshoot Backups using Veritas Netbackup and VmWare

Experience For Power System Operations Specialist Resume

  • Be familiar with NIX operations running on virtual infrastructure
  • Ensure process and technical compliance with NERC & WECC Reliability and Cyber Security Standards
  • Configure and Troubleshoot EMC VMAX and NetApp arrays
  • Maintain storage health in a public cloud environment
  • Developing scripts and templates via tools and API to automate the cloud based and hosted infrastructure provisioning and platform implementation for existing and new systems
  • Proactively ensuring company standards, operational best practices and security policies are adhered and maintained, ensure platform consistency and traceability

Experience For Manager.system Operations Resume

  • Working with Technical teams and our business partners to help identify and on board new technologies and tools to help grow the business and operate more efficiently
  • Two or more years of experience with supporting Supervisory Controls and Data Acquisition Infrastructure (SCADA)
  • Experience in managing a Power Systems Control group
  • Adding, removing, and updating resource records in zones
  • Reporting on, and maintaining compliance to our regulatory and audit standards in regards to our IT systems
  • Connecting to and managing a local DNS server on the same computer or remote DNS servers on other computers
  • Adding and removing forward and reverse lookup zones, as necessary

List of Typical Skills For a System Operations Resume


Skills For System Operations Specialist Resume

  • Strong technical background or experience in problem solving to identify, prioritise and communicate complex systems and technical issues
  • Experience using Linux / Unix System Orchestration tools
  • Improve customer experience by providing greater visibility on their bills and manage their cost more efficiently
  • Developing and executing automated deployment, patching and configuration management tools for new and ongoing projects supporting the business
  • Designing and managing the growing AWS environment utilizing AWS services such as EC2, S3, EBS, Storage Gateway, Lambda, Glacier, IAM inside our VPC

Skills For Senior System Operations Engineer Resume

  • Conducting and managing software rollouts that span massive, multi-service, complex networks
  • Representing System Operations in standard incident reviews
  • Handling escalations from our Network Operations Command Center with a persistent eye towards process improvement and incident prevention
  • Collaborating with Development and Performance teams across the globe and work on projects that are driven towards operational growth and improvements
  • Conducting and manage software rollouts that span massive, multi-service, complex networks

Skills For System Operations Manager Resume

  • Defining, shaping and driving new projects to deliver uplifts in capability in IT monitoring
  • Collaborating with engineering teams to deliver the technical capability within IT monitoring
  • Defining operational model to support the platforms, including monitoring requirements and integration with wider operational teams
  • Defining the technical capability, in line with agreed strategy, of our IT monitoring systems so as to deliver the business objectives
  • Working with wider colleagues and appropriate vendors, define roadmap for IT monitoring
  • Understanding of business process systems operations
  • Working with the teams in the operations centre, ensure support processes are defined to deliver required operational responses to alarm conditions

Skills For System Operations Engineer Senior Resume

  • Understanding of business process systems implementation and the standard SDLC protocols
  • 4)Developing repeatable methods, tools and templates to support website decentralization, training and consulting capabilities; and
  • 5)Aligning to Penn Medicine's marketing strategy, brand and technology standards while balancing the unique needs of individual clients
  • Knowledge of Amazon Cloud Formation, Auto-scaling and load balancing
  • Knowledge of load balancing and security technologies
  • Knowledge of IT best practices, ITIL process and services operations via ticketing system
  • Develop, maintain, and execute procedures in support of Akamai’s infrastructure
  • Providing operational management and support of Akamai’s global production network by collaborating with multiple teams on multiple products that extend across Akamai’s global sites
  • Driving platform improvements and increase operational efficiencies by analyzing behaviors and trends, implementing code, increasing automation, creating and improving alerts and notifications

Skills For FRO System Operations Resume

  • MS Azure, Oracle Cloud services experience
  • Troubleshooting and resolve complex technical issues that can impact multiple systems, tools, products and customers
  • Maintains the batch schedule and run books for both production and nonProduction
  • Assists in development and improvement of operations’ plans, processes,
  • Maintains the batch schedule and run books for both production and non-production
  • Assists in development and improvement of operations’ plans, processes, procedures,

Skills For Subsea System Operations Manager Resume

  • Manage the security of our customer’s information and systems by designing, implementing and enforcing controls, safeguards, policies and procedures for an environment with 5000 instances
  • Lead day-to-day operations of multiple multi-tier distributed software applications and services
  • Drive engineering effort, implementation, and deployments that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles
  • Drive the design and development of tools to aid in operations and automation as well as work jointly with other team members to deliver innovative solutions to complex business and technical challenges
  • Direct all aspects of consulting and advising on website and content strategy, website development, template use and functionality and website budgeting

Skills For System Operations Engineer.senior Resume

  • Facilitate appropriate and sustainable workflows and permissions for department website management and establishing programs for ongoing support and training
  • Lead the development of tools for sharing content best practices, assets and platform documentation throughout the health system
  • Lead a staff of consultants/liaisons - providing direction and motivation to the team
  • Collaborate in a fast paced environment with multiple teams in a dynamic entrepreneurial organization
  • Prioritize circuit, line and equipment repairs. Push resolution of out of configuration issues and manage system risk due to failures and planned maintenance activities. Assist and/or fill in for the Operations Planning Manager as required
  • Assess system readiness through review of equipment out of service for maintenance, failed equipment and components, and new requests for outages. Work with regional planning and transmission planning to address overloads and long range plans. Interact with regional planning on contingency plans for circuits and equipment as necessary
  • Expert computer skills especially with the typical systems and applications used to perform this role; and experience with Microsoft applications

Skills For Hrss System Operations Analyst Resume

  • Experience in operations or system administration
  • Experience working with complex processes in a technical environment
  • Senior management stakeholder engagement & effective management reporting in line with business requirements
  • Strong understanding of revenue cycle, practice management and EMR
  • Strong understanding of HIPAA, HITRUST and other healthcare industry laws and legislation

Skills For Power System Operations Specialist Resume

  • Experience with NIX system administration, Java, Perl and Python
  • Experience in a regulated utility environment
  • Self-leadership, customer focus and excellent follow through
  • Manage arrangers and outage work control coordinators and manage overtime
  • Interface with Regional and Transmission and Substation Work Management Departments to coordinate transmission, substation, sub transmission and distribution switching activities. Resolve conflicts relating to work priorities and the integrity of the system.
  • Responsible for recommending improvements to the system from an operating flexibility perspective. Monitor regional replacement programs to insure that operating concerns are addressed as replacement and reinforcement programs proceed.
  • Assist in providing technical support to the Shift Managers, the Information Desk and the ESO Duty Desk concerning customer concerns and outages, including outages over the recent past. Have a working knowledge of customer power requirements and help initiate contingency restoration plans.
  • Consult with Senior Directors of Marketing and enterprise Leadership to define and develop digital marketing strategy
  • Develop and manage assigned team of professional staff

Skills For Manager.system Operations Resume

  • Oversee business processes that support internal clients; support includes digital marketing platform training, compliance with best practices, usability of system’s web products and services, and website reporting
  • Foster communication and collaboration among multiple disciplines and internal groups
  • Availability to work occasional weekends and evenings to support Bell Media’s expanded On-Air hours of operations
  • Travel within Toronto, and Montreal to support staff located within both cities
  • Excellent analytical and problem solving skills, with strong ability to quickly learn and comprehend business processes and problems. Effectively develop technical solutions to requirements
  • Develop and maintain a supportive environment based on mentoring, nurturing, learning and non-blame culture
  • 4) Aligning to Penn Medicine’s marketing strategy, brand and technology standards while balancing the unique needs of individual clients

List of Typical Responsibilities For a System Operations Resume


Responsibilities For System Operations Specialist Resume

  • Experience working with distributed systems
  • Deploying utilizing OVF’s, clones, P to V, and templates
  • Maintaining and building Virtual machines
  • Working alongside other SysOps and DevOps engineers and developers on system and software configuration, build and release automation,
  • Performing initial configuration of a new DNS server
  • Be responsible for supporting Pega’s global active directory, email, and messaging/collaboration infrastructure
  • SSO troubleshooting and maintenance
  • HA and DRS setup, troubleshooting and maintenance
  • Initiate proposals for new products, including security initiatives in alignment with strategic business objectives

Responsibilities For Senior System Operations Engineer Resume

  • Provision of adequate support and scheduling for Operational Service Assurance & Delivery activities
  • Virtual Switch setup and configuration
  • User Reported Issues Case Management
  • Experience leading a team responsible for analytical solutions including performance monitoring/metrics, report solutions, and analytical operational activities
  • Flexibility for significant regional and international travel (50-60% of time)

Responsibilities For System Operations Manager Resume

  • Exceptional self-leadership, teamwork, customer focus and follow through
  • Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes and principles
  • Establish and maintain controls and develop metrics to measure efficiencies
  • Assist in the financial and budget activities for maximum operational efficiency
  • Responsible for the achievement of department/division/unit productivity and quality goals
  • Build specific expertise within other teams and embed this knowledge and culture within the business to deploy best practices specific to applications
  • Provide leadership, direction & escalation point as required

Responsibilities For System Operations Engineer Senior Resume

  • Liaison with external suppliers and vendors to ensure the requirements of the business are met at all times
  • For ensuring the security and integrity of the network by adherence to the Company’s Information Security Policies and Procedures. The Systems Operations Manager is also responsible for conducting both regular and ad-hoc spot checks for compliance with the Company’s Information Security Policies and Procedures
  • Knowledge of principles, practices and theories of Financial Processes including
  • Overseeing business processes that support internal clients; support includes digital marketing platform training, compliance with best practices, usability of system’s web products and services, and website reporting
  • Either healthcare marketing/web consulting leadership or in-house marketing or communications leadership with oversight of a web/interactive marketing function required

Responsibilities For FRO System Operations Resume

  • Demonstrated ability to influence beyond the traditional boundaries of the job role
  • Facing Internal Audits
  • Implementing and maintaining storage services in a public cloud environment
  • Operational expertise with EMC/Netapp storage arrays (carving LUN’s, assigning storage to machines, troubleshooting storage issues)
  • 2)Scoping website development and digital content transformation efforts (including SEO) for Penn Medicine
  • 3)Advising or directing as needed department content editors on website strategy and content best practices
  • 1)Consult with Penn Medicine Senior Leadership to assess needs, and provide subject matter information to support and lead decision making

Responsibilities For Subsea System Operations Manager Resume

  • Experience utilizing strong management and consulting skills as well as domain experience in healthcare specific digital content strategy, online brand management, SEO and enterprise content management (CMS)
  • Strong executive presence and political savvy including communication skills that enable them to appreciate other's perspectives and offer compelling insights and recommendations
  • Good communication and inter-personal skill at all levels, including a strong customer focus
  • Outstanding management skills and the ability to hold a diverse constituency accountable to implementing transformative change required
  • Self-motivated and result-oriented, with the commitment to helping build internal best practices

Responsibilities For System Operations Engineer.senior Resume

  • Security & compliance up keeping
  • An even keeled individual who is substantive enough to sit at the executive table while also relating to interdisciplinary teams of clinical and non-clinical staff
  • Experience in RedHat/CentOS
  • Configuration Management experience via tools (Chef/Ansible/Puppet/Salt)
  • Solid work experience in a hybrid data center (virtual and physical) environment, with the ability to design, deliver and maintain hybrid-cloud infrastructure hosted on a third-party provider (cloud and co-location)

Responsibilities For Hrss System Operations Analyst Resume

  • Strong coding and scripting skills (Bash, PHP, Python, Java and/or Ruby) and able to utilize Amazon Code Deploy, Terraform, Docker, GitHub
  • Experience in LAMP stack, Red Hat, Ubuntu, Centos, Solaris, VMware, SysOps, DevOps and automation environment (Ansible, CLI scripts)
  • Experience, training or certification in Amazon Web Services (AWS), EC2, Route53, S3, RDS, Dynamo DB, ELB, SNS, SQS, IAM, EBS, Glacier operation in an Hybrid Cloud environment (VPC and web site hosting)
  • Manage open source technologies and databases admin (Oracle, PostgreSQL, MySQL, MS SQL)
  • Deliver the agreed SLA & SLO of the system Services for the specific project

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