Americas Operations Resume Sample

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Samir Collins
413 Elisabeth Lake,  Phoenix, AZ
+1 (555) 972 3396

Work Experience

Director Americas West Operations Lead
05/2016 - PRESENT
Boston, MA
  • Hotel performance winning metrics levels against agreed targets
  • On time, brand and budget hotel openings
  • Hotel Openings aligned to compliance standards
  • Department projects executed and aligned to ‘IHG Way’ of Project Management
  • Strong analytics and discernment
  • Maintain an accurate database of hub members which include their functions, roles and territory alignments
  • Effectively coordinating regional team leaders to ensure the high adoption of new tools and process and coordinating global resources’ efforts for specific initiatives
  • Quickly acquire the necessary skills in our systems like, Marketo, Velocify, SuMo and other productivity tools
Americas Operations
07/2011 - 03/2016
Phoenix, AZ
  • Knowledge of and experience with
  • Knowledge of and experience with Marketo
  • Excellent interpersonal and relationship building skills required
  • High energy, results-oriented with the ability to manage multiple priorities
  • Drive collaboration and alignment at a corporate and regional level providing opening and operational hotels with the support required to successfully manage targeted opening dates and or annual operational objectives
  • A focus on ensuring hotels have necessary systems, tools and benchmark processes in place to establish operational and revenue performance maximizing performance at pre / post opening ramp-up and annually for operational hotels
  • Provide leadership and vision for your region’s hotels; developing, communicating and implementing the priorities for the region aligned with the Americas CMH strategy and targets
  • Provide leadership to General Managers and Executive Committee teams in the development of annual business plans, capital expenditure plans and operational strategic plan for assigned area of responsibility
  • Leads and supports hotel openings to ensure all key business and brand drivers are in place to maximize hotel capability and performance
SMG Americas Operations
11/2005 - 03/2011
San Francisco, CA
  • Maintains a strong working relationship with Owner(s) through regular meetings/communication to build cooperation, alignment of objectives and drive successful outcomes for owners and IHG. Develops and manages relationships with owners and key stakeholders in the region to ensure successful operation of existing hotels and create opportunities for further development with existing owners
  • Ensures the effective development and implementation of strategic plans and application of corporate programs, tools and systems to drive hotel revenue, quality and service levels, and to ensure key business objectives are achieved
  • Work closely with Growth team to oversee the development of pre-opening and rebranding schedules for new hotels within the region to ensure target opening and conversion dates are met and issues are resolved
  • Management of event management technology tool’s (Cvent) users within the Americas; provide attendee management and Mobile App education
  • Exceptional verbal and written communication skills, including an ability to communicate effectively at an executive level
  • Demonstrated leadership capability to drive teams to deliver high levels of performance and service excellence while managing high volume workload in a collaborative team environment
  • Collaborative problem solver, with a high level of maturity and judgment


Southwest Minnesota State University
2000 - 2005
Bachelor's Degree in Management

Professional Skills

  • Strong knowledge and experience applying quality system standards and related lean/six sigma and root cause analysis skills
  • Demonstrated skills in coaching, mentoring, training and staff development
  • Fluent in English with excellent writing and communication skills
  • Project management oriented approach to event planning, with specific emphasis on project planning and process mapping skills
  • Demonstrated experience in leading organizational and cultural change
  • Proven track record of strong staff leadership, continuous improvement and project management
  • Possess a high level of interpersonal skills to handle sensitive and confidential situations

How to write Americas Operations Resume

Americas Operations role is responsible for training, interpersonal, events, travel, planning, analysis, database, securities, english, organization.
To write great resume for americas operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Americas Operations Resume

The section contact information is important in your americas operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Americas Operations Resume

The section work experience is an essential part of your americas operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous americas operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular americas operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Americas Operations resume experience can include:

  • Excellent business acumen with an orientation towards operational rigor and discipline using a combination of global processes and world-class internal and external best practices
  • An understanding of HR systems to streamline processes and achieve deliverables through the use of Shared Services Center technology, e.g. Business Process Management Systems, Telephony, Case Management, Customer Relationship Management System, Document Management System, HR, Payroll, Knowledgebase, etc
  • Challenging and fast growing environment with ability to develop within a highly qualified team
  • Understanding of global markets (outside of India)
  • Knowledge of Marketo (or other marketing automation systems)
  • Develop 2016/17+ Operating Model Strategy

Education on an Americas Operations Resume

Make sure to make education a priority on your americas operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your americas operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Americas Operations Resume

When listing skills on your americas operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical americas operations skills:

  • A clear communicator who is highly detail oriented with excellent presentation skills
  • Working with well-known products and with very good references in this market
  • Experienced in managing and delivering HR operational or advisory services for a global organization
  • Adapt quickly to new processes and standards, and a strong commitment to providing exceptional customer service
  • Experience in Investment or Private Bank Operations
  • Working in a multi-cultural team and international company

List of Typical Skills For an Americas Operations Resume


Skills For Director Americas West Operations Lead Resume

  • Planned and managed multiple events with specific focus on incentive events, training events or CEO-level meetings and events
  • Be poised under pressure, flexible with time constraints and changing schedules, and able to manage multiple complex projects simultaneously
  • Develop 2016+ Offshoring Strategy
  • Develop and enhance Client Service Operating Model
  • Takes responsibility for actions, projects and people
  • Takes initiative, acts with confidence and works under own direction
  • Initiates and generates activity
  • Detailed understanding of event and conference contract terms and conditions such as attrition and concessions, and the ability to draft and negotiate such terms and conditions

Skills For Senior Leader, Americas Operations Resume

  • Travel- No additional travel required for this role
  • Oversee the effective implementation and co-ordination with Communications team all owner related events including owner dinners, owner recognition program, newsletters and support the development of Owner Communication standards
  • Manage the development and implementation of best practice strategies, procedures and effective tools to support the hotel opening and operational processes allow and support hotels to maximize target GOP. Building IHG’s capability, through continuous improvement, to maximize cash flows and ROI periods for key partners
  • High visibility and contribution to the Enterprise Strategy
  • Ensure the proper operation of clients’ portfolios and accounts in line with FCA and SEC regulations and the firm’s business rules and regulations
  • Create cash transfer requests ensuring compliance with the firm’s regulations re fax/email indemnity and mandated information. Liaise with the fund managers to ensure sufficient cash on account to meet client requirements
  • Deliver Risk & Control Framework

Skills For Head of Americas Team Operations Resume

  • Cost Review & Rationalization
  • Process Improvement Cost Savings Realization
  • Delivery of Global Markets led initiatives
  • Delivery of market-led initiatives
  • Engagement in Group wide initiatives
  • Create a change culture with Securities Operations

Skills For Americas Operations Meetings Manager Resume

  • Strategic thinker who is organized, and can manage multiple programs simultaneously in a fast-paced environment
  • Knowledgeable in data management best practices and principles (collection, analysis, distribution, etc.) with an understanding of SOX and other governance requirements and can execute within controls to ensure data standards and quality
  • Comprehensive understanding of HRIS processes and database structure with an understanding of database setup, interdependencies and data flow to track down problems
  • Build trusted relationships at all levels across the organization and demonstrate a high level of interpersonal skills to handle sensitive and confidential situations
  • Provide leadership and oversight to ensure investment and projects are prioritized to maximize business value
  • Inspire, motivate, and maintain a culture that optimizes the passion and potential of Equinix’s employees

Skills For Global Mobility Operations Lead, Americas Resume

  • In partnership with Chief Global Operations leader and President Americas, establish Americas operations strategy and ensure priorities are established for successful execution
  • Lead dynamic, diverse team spanning multiple countries and organization of approximately 1,200 employees
  • Provide executive incident response, problem resolution or change management
  • Design and implement regional infrastructure for scale, performance, compliance, and availability
  • Lead People agenda

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