Switchboard Resume Sample

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Raegan Stark
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Work Experience


Switchboard Associate
01/2016 - PRESENT
San Francisco, CA
  • Hiring preference is given to those with solid customer service exprience and at least six months to one year of related field experience
  • Receives and directs all incoming calls in a cortesy and polite manner
  • To 2+ Years’ Experience
  • Reconciles cash registers using daily register totals, personal computer, and calculator to ensure accuracy. Balance corporate charges, layaways, discounts, gift certificates, Cabela’s CLUB points, and sales tax. Counts down register drawers daily to ensure accuracy. Prepare bank deposits by adding all cash and checks from registers daily and prepare change orders as necessary. (40%)
  • Receives and directs all incoming calls in a courteous and polite manner. Maintains highly professional courteous communications in all daily contacts
  • Hiring preference is given to those with solid customer service experience and at least six months to one year of related field experience
  • Receives and directs all incoming calls in a courtesy and polite manner. Maintains highly professional courteous communications in all daily contacts
  • Receives and directs all incoming calls in a courtesy and polite manner
  • Hiring preference is given to those with solid sales experience and at least one year of related field experience
Switchboard Technician Supervisor
11/2013 - 11/2015
Chicago, IL
  • Participate in multi-discipline concurrent development and corrective action teams. Coordinate and support prototype manufacturing of products
  • Develop work processes and durations for completing assigned project tasks with the ability to identify critical dependencies and risks
  • Answering switchboard phone calls and assisting with the in-store pickup process
  • Hiring preference is given to those with solid sales and customer service experience and at least six month to one year of related field experience
  • Work from manufacturing information such as Kanban cards, MI’s, requisitions and oral or written instructions. Use of tape measures required
  • Work with members of a team to effectively complete work assignment. Receive information from team members regarding customer needs and product requirements and utilize this information to perform one’s function
  • Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats and lunch containers.­­
Casual Switchboard / Reservation Agent
06/2009 - 10/2013
Dallas, TX
  • The SWBD product is a customized offering requiring that each job be thoroughly examined to understand the unique requirements
  • Job is fast-paced at times and requires multi-tasking
  • There is high accountability associated with job performance
  • The incumbent requires the ability to work in an environment of high pressure and high expectations
  • To adopt a one team approach.
  • Organise and minute weekly service partner’s team meetings
  • To always work in a safe manner and report any hazards to the RoI FM team immediately
  • To follow all Health and Safety instructions as directed by the RoI FM team

Education


University of Virginia
2005 - 2009
Mba's Degree in Engineering From

Professional Skills


  • Display basic computer skills
  • Skill in operating various office equipment such as: adding machine, copy machine, and phone system (required)
  • To operate a busy switchboard answering and forwarding phone calls (Avaya)
  • Experience using multiple phone line systems
  • Previous experience working within Facilities/Reception environment
  • Experience in delivering a consistently high level of customer service
  • 3 - 12 months experience with telephone switchboard

How to write Switchboard Resume

Switchboard role is responsible for basic, display, security, credit, training, reporting, manufacturing, design, assembly, modeling.
To write great resume for switchboard job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Switchboard Resume

The section contact information is important in your switchboard resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Switchboard Resume

The section work experience is an essential part of your switchboard resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous switchboard responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular switchboard position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Switchboard resume experience can include:

  • Reception back up: Greet clients and contact recipients in a timely manner; answer the team’s shared email for office service request from the Store Support Centre; and maintenance of pass cards
  • Previous experience as a Receptionist, Front Desk Coordinator or other related position
  • MS Office Suite experience, specifically Word and Excel
  • Needs to be punctual, reliable and hold an excellent telephone manner
  • Experience with Autodesk
  • Booking meeting rooms and ensure rooms are set-up to correct specification

Education on a Switchboard Resume

Make sure to make education a priority on your switchboard resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your switchboard experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Switchboard Resume

When listing skills on your switchboard resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical switchboard skills:

  • Understand the Customer Service Representative and product applications to transfer calls appropriately Display basic computer skills
  • Provide excellent customer service - understand products, services, and locations
  • 6 months to 1 year of Customer Service experience
  • Polite, reliable and a good team player
  • Previous Switchboard Operator experience
  • Ensure the effective adherence to Delta’s brand standards

List of Typical Experience For a Switchboard Resume

1

Experience For Switchboard & Helpdesk Operator Resume

  • Reception cover as required
  • Administration of internal telephone directories
  • Have a positive, professional attitude with willingness to learn
  • Passionate with exceptional attention to detail
  • Flexibility is needed to cover holidays and sick leave (sometimes at short notice)
  • Demonstrate Computer Skills, Basic knowledge of PC (keyboard functions, mouse, etc.) Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent -- Open saved workbooks -- Data entry -- Basic data and column/row formatting -- Print and save workbooks
  • Able to demonstrate use of Basic Math skills (division, multiplication, percentages) Able to demonstrate business maturity and professionalism

List of Typical Skills For a Switchboard Resume

1

Skills For Switchboard & Helpdesk Operator Resume

  • Promoting and championing Eaton Business System, Eaton Lean System, and Eaton Quality System for team. (Reduction of turnbacks, perform 5 Whys and 8D’s)
  • Fostering an environment that promotes Eaton’s goals, philosophies, and encourages continuous improvement
  • Taking of Taxi/Courier bookings and ensure relevant information is recorded and reconciled on a monthly basis
  • Keeping the reception and kitchen area clean & tidy
  • Assistance with catering requirements – i.e. lunches/events – booking, setting up and clearing
2

Skills For Switchboard Technician Supervisor Resume

  • Manage incoming emails in regards to booking meeting rooms
  • Transfer callers by following designated work processes and using the phone system correctly for a first call resolution
  • Constant sitting and typing throughout shift
  • Be an ambassador by living and promoting the FRHI’s Vision, Mission and Values
  • To provide administrational support to the Reservations & Front Office teams including but not limited to guest correspondence, notices and reporting tasks
  • Make arrangements for audio/visual conferences and maintain conference room scheduling
  • Receive/relay incoming calls in a professional and efficient manner. Receive/document/address customer complaints
  • Display a professional positive attitude in greeting callers
3

Skills For Casual Switchboard / Reservation Agent Resume

  • Adhere to and use specific greeting(s) for company products or companies
  • Four-to-six week’s on-the-job training required to learn policies, emergency procedures, codes, and equipment
  • Adaptable and able to deal with the changing needs of the business
  • Use Avaya Switchboard (desired – training can be given)
  • To report any maintenance issues requiring attention in the reception and client suite area’s
  • Escort clients to appropriate meeting rooms
  • Monitor all access into the building
  • To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation
  • To answer all incoming calls quickly, efficiently and in a professional manner in accordance with Fairmont standards
4

Skills For Switchboard Associate Resume

  • To have a full working knowledge of the switchboard, fax machine and radio
  • To provide general information to guests and assist in contacting other departments to ensure guest satisfaction
  • Meet & greet clients, show them to the relevant meeting room and provide refreshments
  • Coordinate switchboard operators/receptionists to ensure all calls are answered and directed to appropriate staff
  • Assist Facilities/IS staff to troubleshoot PBX system and implement software changes for Corporate office personnel
  • Coordinate coverage and schedules for permanent/assignment employees for reception and switchboard operations
5

Skills For Switchboard Agent Resume

  • Monitor equipment and trunk lines daily and notifiy Facilities/IS of service requirements. Responsible for supplies for fax machines
  • Coordinate audio/visual conference appointments and maintain schedules for Corporate conference facilities
  • Assist Building Manager in securing the premises by monitoring all incoming visitors and ensuring visitor badges are properly assigned. Greet/direct visitors to appropriate people, departments and locations. Ensure that routine security procedures are adhered to
  • Act as a backup to Facilities Project Coordinator in coordinating telephone repairs, moves and changes for the Corporate facility. Update telephone listing for Corporate Directory with Facilities Department
  • Responsible for the upkeep of pantry areas and orders supplies, including First Aid Kit, when needed
6

Skills For Telephone Switchboard Resume

  • Adhere to and use specific greeting(s) for specific products or companies
  • Display a professional, positive attitude in greeting all callers
  • Interact with outside vendors for Facilities when required
  • Display strong listening skills to quickly assess the best location/person for the call transfer following designated work processes and using the phone system for a first call resolution
  • Utilize customer information group A-Z list intranet site to identify specific products
7

Skills For Switchboard Receptionist Resume

  • Promote teamwork and provide coverage for various shifts
  • Adhere to all operations and human resources policies and procedures
  • Understand company products, services, and locations
  • Utilize and understand the Customer Service Representative and product applications to transfer calls appropriately
  • Utilize CIG A-Z list intranet site to identify company products
  • In a heavy call center environment
  • Question customers requirements to ensure they are transferred to the correct department
  • To always work in a safe manner and report any hazards to the local WPC immediately
8

Skills For Switchboard Opr / Receptionist Resume

  • To follow all Health and Safety instructions as directed by either the local WPC or National Front of House Manager
  • To liaise with the trained first aider and ensure all the relevant paperwork is completed for EY
  • Greet clients in a friendly and efficient manner
  • Liaise with staff when guests arrive in the foyer and contact staff / host to advise
  • Limit lengthy discussions on phone while clients / visitors are in foyer
  • Assist with application forms for students /scholars
  • Mailroom back up: Receive and sort daily mail/deliveries/couriers; assist with Grand & Toy orders
9

Skills For CW Receptionist & Switchboard.ims Ops Resume

  • Identify and design any special fabricated parts required using ACAD and 3-D CAD modeling systems (Auto-Desk Inventor, etc.), insuring that MI’s are completed and the material is routed accordingly to the appropriate assembly team. (Backup for Satellite Support team)
  • To verify SWBDs are engineered and assembled to meet customer’s needs by referencing drawings, design literature, electrical / utility codes, and Sumter specific quality management documents (procedures, work instructions, standard work, etc.)
  • Highlight and key Customer Duplicate lists for Call Center
  • To be able to communicate with guests, staff and customers both ‘face-to-face’ and over the telephone in accordance with Fairmont standards
  • To be able to advise guests on all international, credit card and reverse charge calls and any other operator assisted calls
  • To ensure that all guest information is correct and entered into the Property Management system correctly and efficiently
10

Skills For Administrative / Switchboard Office Resume

  • 5) Coordinates and schedules appointments for Management
  • Update and maintain the Electronic Diary to ensure visitor access and security is maintained
  • Highly customer focussed, able to build and maintain professional relationships with colleagues
  • Keen to develop over a period of time with a willingness and ability to learn
  • To ensure that all telephone calls are answered courteously and efficiently, within the company standards
  • To ensure that all-important information is passed on to the other Switchboard staff promptly and accurately

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