Support Officer Resume Sample

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Ludie Mraz
634 Robel Ways,  Houston, TX
+1 (555) 713 5106

Work Experience

Senior Business Support Officer
02/2016 - PRESENT
Los Angeles, CA
  • Meet with business and/or functional management to discuss and respond to their needs for technical, project management and/or operational support. Develop related plans, budgets and timeframes as appropriate
  • The position completes and executes project plans for assigned areas of the Company, assists more experienced personnel with larger, more complex projects and keeps higher management informed of significant matters. Decisions beyond assigned authority are referred to higher management for approval
  • Provide technical, project management and/or operational support for assigned areas of the Company. Provide assistance to more experienced personnel on larger, more complex projects
  • Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit. Coordinate activities with other areas of the Company as required to ensure smooth implementation of new and/or enhanced processes or systems
  • Identify opportunities to automate or modify activities or procedures to increase efficiency and maintain a competitive advantage
  • Receive, process and fulfill requests made through Electronic Banking Channel and Retail Lending accurately and efficiently ensuring adherence to outlines practices, procedures and policies to meet Service Level Agreements
  • Review, identify and resolve /or provide recommended solutions for approval to resolve all incorrect, invalid or incomplete customer requests
Business Support Officer
07/2013 - 08/2015
Philadelphia, PA
  • Prioritize and organize workload to ensure deadlines are met
  • Assist in training new incumbents and/or temporary staff
  • Cross train in other positions to assist/provide support to other team members/areas(s)
  • Identify opportunities for improving control processes and procedural adherence and recommendations
  • Represents department/area in meeting of unit communicating efficiency improvements, changes in procedure, planning issues
  • Implements and assists in coordinating both procedural and technology upgrades
  • Establish contact with business partners and provide quality, service oriented relationships
  • Ensure that business partners are aware of a variety of retail products and resolution options that are available to potentially service outstanding debts
  • Maintain a high level of product and process knowledge encompassing all retail secured and unsecured lending products
Student Support Officer
12/2006 - 02/2013
New York, NY
  • Contact internal/external customers to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem
  • Liaise with business partners to elicit cooperation in attaining necessary details pertinent to the investigation within tight time frames and provide support as required to educate about correct procedures
  • Provide complete and accurate statistics and work with line supervisors/managers to contribute/complete reports as required (e.g. Work and time sheets, statistic gathering, investigative reports)
  • Prepare and complete tracking reports for internal and external customers using (recommend we take out reference to specific system and address tracking systems generally instead) tracking systems and standard procedures and guidelines
  • Troubleshoot software or hardware to ensure staff is working to maximum efficiency and escalate any issues for resolution to software/hardware owners for resolution to avoid negative impact on Service Level Agreements
  • Collect measurement information for job function following procedures and guidelines (eg. Volume and time) to complete internal tracking document
  • Keep abreast of all relevant CIBC products and services


BAU International University
2000 - 2005
School's Degree in Accounting

Professional Skills

  • Strong administration and communications skills / customer service skills / coordination skills / prioritising skills /experience / qualifications
  • Effective problem solving skills, use of initiative, PC literacy skills (including Excel), and effective verbal and written communication skills
  • Problem solving skills, good Interpersonal skills, fast learner and good verbal & written communication skills
  • Strong customer service skills and demonstrated experience working as part of a team to achieve targets in a high volume working environment
  • Good oral and written communication skills and interpersonal skills, including demonstrated customer focus
  • Good verbal and written communication skills and interpersonal skills, including demonstrated customer focus
  • Strong Customer Support skills and interpersonal skills

How to write Support Officer Resume

Support Officer role is responsible for interpersonal, customer, analytical, microsoft, english, excel, advanced, word, communications, administrative.
To write great resume for support officer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Officer Resume

The section contact information is important in your support officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Officer Resume

The section work experience is an essential part of your support officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support officer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Officer resume experience can include:

  • Strong interpersonal skills with an ability to work effectively within a multi-cultural team, across different time zones
  • High level computer literacy skills including demonstrated experience in word processing, PowerPoint presentations, spreadsheets, and database management
  • Excellent organisational/time management skills with the ability to meet strict deadlines and manage competing priorities
  • Demonstrated excellent written and verbal communication and interpersonal skills, including accuracy and attention to detail
  • Strong Organizational skills with the ability to prioritize, multi-task and embrace change
  • Strong organizational skills with an ability to prioritize and handle large volumes of work in a fast paced environment and ensure deadlines are met

Education on a Support Officer Resume

Make sure to make education a priority on your support officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Officer Resume

When listing skills on your support officer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support officer skills:

  • Able to demonstrate experience of strong interpersonal and communication skills in one on one and group situations including presentations
  • Advanced computer skills across the Microsoft Suite (in particular Word and PowerPoint) with strong document formatting skills and a working knowledge of Excel
  • Demonstrated sound oral and written communication skills with the ability to liaise effectively at all levels with internal and external stakeholders
  • Effective problem solving skills, use of initiative, computer literacy skills, verbal and written communication
  • Excellent written and verbal communication skills, with experience writing clear correspondence and reports
  • Build a strong team with good coaching & motivation skills

List of Typical Experience For a Support Officer Resume


Experience For Business Support Officer Resume

  • Strong attention to detail and excellent organisational skills, with the ability to prioritise and escalate as needed
  • Strong Database Administration skills / experience
  • Demonstrated experience in effectively delivering training across an organisation, including the preparation of training materials
  • Verbal and written English language skills appropriate for business communication. Multiple Asian language skills would be an advantage
  • Strong problem solving and decision making skills sufficient to execute assigned tasks
  • Accurate data entry skills to support financial functions and demonstrated commitment to customer service
  • Excellent computer skills is essential
  • Strong administrative and management support skills

Experience For Administrative Support Officer Resume

  • Possess good communication skills, professionalism, integrity and attention to detail
  • Have strong customer service skills and be comfortable being a point of contact for customers on the phone
  • Certificate III in relevant discipline or equivalent skills knowledge and experience in a finance related area
  • Have strong customer service skills and a genuine passion for it
  • Excellent communication and interpersonal skills and a history of professional behaviours
  • Excellent time management, interpersonal, communication, organizational and coordination skills
  • Proven verbal, analytical and written communication skills to document standard information
  • Ensuring that all UK controlled material is clearly identified and associated export licence/end-user certificates are in place, prior to releasing goods

Experience For Customer Support Officer Resume

  • Working knowledge of PC skills using common software tools to access and
  • Working experience - 3 to 5 years experience especially on AP payments, treasury
  • Track record in effectively using a ticketing system and creating/updating documentation/records
  • Experience of working in large, multi sited teams with a shared codebase, and designing & building for a consistently great customer experience
  • Able to demonstrate experience of managing funds and administering payments
  • Demonstrated experience managing competing demands to ensure SLA’s are met

Experience For Administration Support Officer Resume

  • Several years of demonstrated experience in managing and troubleshooting multiple environments
  • Previous experience in a financial planning support role or previous Paraplanning experience
  • Proficient PC skills and knowledge of the banking products
  • This is a key administrative role, requiring specialist administrative skills
  • A proven track record of providing excellent customer service to both internal and external customers

Experience For Programme Support Officer Resume

  • Good understanding & experience in the use of digital technology and business systems to deliver services (especially data input and database use) -critical
  • Experience of data input and retrieval and experience of working within an administrative and computerised role
  • Problem solving skills and the ability to interpret and communicate facts and data
  • Good team player and strong decision making ability within area of responsibility
  • Demonstrated experience and understanding of defence inventory management/supply support systems, processes, procedures and tools especially MILIS & CARDS

Experience For Technical Support Officer Resume

  • Good experience of using mobile device management tools – ActiveSync, MobileIron
  • Demonstrated experience in providing high level executive and administrative support to Senior Managers
  • Enthusiastic about developing new skills particularly in the area of project management
  • 1 Previous experience of working in travel industry is a strong advantage
  • Prior experience in a customer facing role with a commercial mindset

Experience For Credit Support Officer Resume

  • Demonstrated experience developing value-add support services
  •  Demonstrate respect for colleagues and a strong team working ethic
  • Effectively respond to More Rewards Loyalty Dispute calls ensuring that resolution is to the customer’s satisfaction
  • Sound written and oral communications skills, and the ability to develop and maintain collaborative relationships internally and externally
  • Detailed minded with good interpersonal skill
  • Use communication skills to convey moderately complex information

Experience For IT Support Officer Resume

  • Communicate effectively with internal and external stakeholders in accordance with the guidance by management
  • Chair regular weekly meetings with internal and external stakeholders, take ownership of and effectively manage subsequent actions and communications
  • Clear communication skills is essential
  • Proven Lending experience (preferably within local brand)
  • Possess outstanding organisational skills
  • Excellent knowledge and experience of a modern IT workplace. Especially Windows 7 and Windows 10 with Office 2010/2016
  • Superior interpersonal communications skills
  • Sound knowledge and skills on practical and operational exercise

Experience For Trade Support Officer Resume

  • Possess outstanding organisational and time management skills
  • Intermediate to advanced skills (Word and Excel)
  • High analytical skills and ability to compile findings in a concept, derive and describe business requirements
  • Develop and sustain technical skills and system knowledge up to date in a dynamic industry subject to rapid change and development
  • Monitor and report on the implementation and availability of ICT services and communicate effectively with team members and customers

Experience For Operational Support Officer Resume

  • Demonstrate experience on runtime application support on Unix and Windows applications
  • Demonstrated ability to work independently and as part of a team and set priorities to achieve results within given time constraints
  • Resolve application problems/issues effectively and to the customer’s satisfaction escalating any unresolved issues as appropriate
  • Branch experience is a strong asset but not a requirement
  • Fluent English and broad intercultural skills
  • Strong experience in L2 technical support
  • Experience of data input andretrieval and experience of working within an administrative and computerised role

List of Typical Skills For a Support Officer Resume


Skills For Business Support Officer Resume

  •  Ability to demonstrate excellent listening, communication and interpretive skills
  • Excellent written and verbal communication skills, with experience writing clear correspondence and submissions
  • Strong analytical skills with good attention to detail and accuracy
  • Demonstrated effective stakeholder management, influencing, and dispute resolution skills
  • Demonstrated ability to communicate effectively, use initiative and be flexible with regard to task and priority management
  • Excellent administrative skills and strong customer focus
  • Strong prioritisation and organisation skills

Skills For Administrative Support Officer Resume

  • Negotiating, influencing, prioritization, effectively challenging and gaining commitment
  • Dealing with all contacts in a timely and professional manner whilst promoting excellent communication skills
  • Proven experience in managing the competing priorities and needs of Strategic Sales Team
  • Excellent communication (both oral and written), problem solving and analytical skills
  • Excellent written, verbal, listening, and interpersonal skills
  • Demonstrated project management skills including the ability to develop guidelines and procedures designed to minimise organisational risk
  • Are highly organised, excel at multi-tasking, possess effective analytical skills and have a genuine passion for customer service
  • Certificate III in a relevant discipline or equivalent skills, knowledge and experience
  • Excellent communication skills and ability to follow procedures. Ability to work as part of a roster to cover the helpdesk hours of 7.30-5.30 Mon-Fri

Skills For Customer Support Officer Resume

  • Solid risk management skills-
  • Strong investigative, analytical and problem solving skills with a high attention to detail and accuracy
  • Strong relationship management skills together with a positive attitude
  • A certificate IV in a relevant discipline or equivalent skills, knowledge and experience
  • Strong collaboration, influencing, negotiation, and analytical skills

Skills For Administration Support Officer Resume

  • Strong analytical and problem-solving skills with a high attention to detail and accuracy
  • Good organisation and writing skills
  • Demonstrated skills and proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, SharePoint, Project, Visio and databases
  • An up to date resume which clearly details your skills, experience and achievements as relevant to the role, and
  • Attention to detail and strong negotiation and conflict management skills
  • Excellent personal organisation and time management skills
  • Good PC Skills (Word / Excel)
  • Highly developed ICT skills, including experience of producing high quality publications using standard desktop publishing packages

Skills For Programme Support Officer Resume

  • High level numeracy and IT literacy skills with experience of a variety of IT applications
  • Excellent communication skills, verbal & written, fluent in English language
  • Communicate effectively to help internal customers resolve issues and feel satisfied with the experience
  • Excellent communication skills, ability to communicate at all levels
  • Has strong interpersonal and communications skills

Skills For Technical Support Officer Resume

  • A flexible approach to tasks and time management, demonstrating excellent communication and organisational skills
  • Excellent advanced MS Excel, Powerpoint and word skills ideally with MS Project too
  • Self-motivated team plater with excellent organisational skills
  • Excellent communication skills at all levels - both verbally and written
  • Excellent communication, oral, written, numerical, articulation skills
  • Good IT skills – Microsoft office, e.g word, excel, Outlook,
  • Strong skills with key Programme Management Tools (MS Project, MS Excel, Collaboration Tools)
  • Good problem identification, analysis and resolution skills
  • Commercial mind-set with ability with strong analytical skills

Skills For Credit Support Officer Resume

  •  Excellent communication skills both written and verbal
  • Work effectively with & maintain a strong relationship with key internal & external stakeholders
  • Excellent communication skills with the ability to listen to viewers
  • Have strong communication and organisational skills
  • Have a strong Microsoft Suite skills e.g. PowerPoint, Excel

Skills For IT Support Officer Resume

  • Demonstrated written and verbal communication skills, with the ability to work well in a team
  • Excellent personal organisation and time management skills, with the ability to coordinate workflow via COIN workflow management
  • Good English communication skills are required (spoken and written)
  • Has solid basic to intermediate level Excel and other Microsoft Office application skills
  • Strong written and verbal communication skills to convey factual information and recommendations
  • Excelling typing and IT skills, familiarity with Microsoft Office
  • Working knowledge of PC skills using common software tools to access and communicate within the bank (Microsoft Word/Excel, Lotus Notes)
  • Evidence of ability to work unsupervised to deadlines; planning, setting and monitoring team priorities
  • Operate the machine in cost effective way ensuring right first time operation, minimizing changeovers and avoiding wastages

Skills For Trade Support Officer Resume

  • Experience in high volume recruitment, preferably with shortlisting experience with proficiency advising Hiring Managers on suitable selection methods
  • Ensure efficient record tracking on all incoming enquiries to resolve issues quickly and effectively
  • Demonstrated knowledge of and working experience with relevant environmental and planning legislation and assessment process
  • Experience in administration including experience in the use of computer based systems such as word processing, spreadsheet and records management systems
  • Demonstrated experience in providing high level clerical and administrative services including a high attention to detail
  • Proven experience working within banking or financial services
  • Strong working background/experience within a Private Banking Unit
  • Analytical and Critical Thinking and writing Skills
  • Language skills (speaking and writing) required; Dutch and French, English

Skills For Operational Support Officer Resume

  • Demonstrated experience in developing and creating PowerPoint Presentations for external audiences and senior internal stakeholders
  • Proven experience in providing quality administrative support in a high volume, sensitive and transforming environment
  •  Experience of prioritising workloads and working to deadlines
  • Operate the machine in cost effective way ensuring right first time operation, changeovers and avoiding wastages
  • Demonstrated experience in developing and improving internal business processes

List of Typical Responsibilities For a Support Officer Resume


Responsibilities For Business Support Officer Resume

  • Supporting the programme induction process as appropriate and assisting with the provision of training and support to new starters in the use of programme tools (e.g. ‘Huddle’ document management system and ‘Register’ performance reporting tool
  • Very good commination skills, both verbal and written
  • Excellent communication and people engagement skills - critical
  • Proven experience in dealing with teams across the business
  • Experience in an administrative environment relevant to the position and experience in a project based environment
  • Attention to detail coupled with sound literacy and numeracy skills
  • Proven experience in Risk & Compliance

Responsibilities For Administrative Support Officer Resume

  • Advanced software skills (Word, Excel, Project, etc)
  • Experience in effective implementation of new systems in a controlled environment
  • SAP experience / Previous experience in a system support role desirable
  • Intermediate keyboard skills
  • High level organisation skills and attention to detail
  • Effectively communicate with team members, line management and other key stakeholders that interface with the Base Services Support Centre
  • Supporting your team in building strong working relationships
  • Providing executive and administrative assistance to support the effective running of the executive team

Responsibilities For Customer Support Officer Resume

  • Programming experience with C#, .NET
  • Building strong relationships with key stakeholders
  • General understanding of IT hardware, networking with basic maintenance and trouble-shooting skill
  • Experience supporting or conducting counterterrorism, counter insurgency or counter IED analysis and targeting activities
  • Previous experience in generating and analysing a range of reports
  • Strong understanding of the Elders Insurance Agency Network, its operations and the associated processing procedures (desirable)
  • Experience with preparing and maintaining manuals/user guides (desirable)
  • To manage the return of any temporary imports, ensuring that the goods are returned in a timely manner to meet international customs and licensing requirements
  • Excellent influencing and negotiating with others to deliver results

Responsibilities For Administration Support Officer Resume

  • Be a proactive and flexible self-starter who is confident in managing conflicting priorities and critical deadlines
  • Very good knowledge of MS Office, including MS Excel and MS PowerPoint
  • To help to develop a reputation within the industry for providing excellent customer service
  • Working experience in financial industry
  • Skill in managing the work operation of multiple organizational segments to meet program requirements, goals, and objectives within available resources
  • Attention to detail and experience drafting reports, contracts, or similar documents
  • Experience with preparing and maintain manuals/user guides (desirable)
  • Ideally have experience with Financial Planning software
  • Strong networks and relationship building

Responsibilities For Programme Support Officer Resume

  • Sound knowledge and experience in fields of financial management, payroll, basic accounting e.g. accounts receivable and payable (highly desirable)
  • Strong understanding of Elders Insurance Agency Network, operations and associated procedures (desirable)
  • Proven ability to work under pressure and multi task, including ability to support other team members to meet team objectives and/or project deliverables
  • Strong customer service focus with attention to SLAs and providing quality outcomes
  • Demonstrable experience of team working - critical
  • Manage specific processes for the forwarding of onward goods (authorisations and renewals)
  • Complete audit validation of non-monetary card transactions processed by internal units ensuring accuracy and legitimacy of the transaction
  • This role provides a great opportunity to support the Team Head in an day-to-day management of a team and demonstrate an aptitude for management

Responsibilities For Technical Support Officer Resume

  • Work experience in POS system support
  • Report to the respective Country Compliance Officers, issues so as to ensure effective communication and independent escalation
  • Experience with computers within a LAN/WAN environment
  • Very good working knowledge of EU data protection law
  • Experience in marketing , e-marketing or sales

Responsibilities For Credit Support Officer Resume

  • When required, own and drive the operational components of onsite testing events, through effective planning and management of the associated processes
  • Positive with a good working attitude
  • Self-motivated team player with good service aptitude who would enjoy working in a fast-paced sales environment
  • Develop and maintain lasting, effective relationships within own business unit
  • A valid front line SIA License or current certificate of completion of SIA front line training is beneficial, however NOT essential
  • Strong ownership of tasks assigned

Responsibilities For IT Support Officer Resume

  • Previous experience in a laboratory, particularly electrical testing laboratory, highly desireable
  • Build and maintain relationships with the client teams through regular liaison and effective communication
  • Experience in purchasing and procurement programs
  • Strong understanding of SQL Server security
  • Good working knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
  • Strong understanding of database instance related infrastructure
  • Experience in Accounting

Responsibilities For Trade Support Officer Resume

  • Experience working in a 24/7 Ops Center
  • Experience in remotely supporting multiple international sites
  • Extensive experience supporting a Windows environment with over 100 users
  • A high level of experience with Windows desktop troubleshooting
  • Experience supporting Dell hardware is desirable

Responsibilities For Operational Support Officer Resume

  • Experience supporting Senior Executive team
  • Experience in rates or exo rates at another bank or fund
  • Experience with finance related activities
  • Educated to level 4 in business administration (e.g. NVQ 4, HNC) is desirable Extensive knowledge and experience of administrative and financial systems
  • Knowledge and experience of data analysis with the ability to interpret and present complex information

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