Sales Support Officer Resume Sample

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Lucile Terry
99749 Cassandra Valley,  Dallas, TX
+1 (555) 835 8916

Work Experience


Senior Sales Support Officer
10/2017 - PRESENT
Boston, MA
  • Sufficient experience in the banking industry showing an understanding of basic banking operations and cash management processes. Strong written and verbal communications skills
  • Sufficient experience in the banking industry showing an understanding of basic banking operations and cash management processes
  • > 3 years of experience in an operational international sales support environment
  • Excellent communicative skills with a fluency in English both in words and writing
  • Knowledge of multiple IT applications such as SAP and Sofon
  • Enthusiastic and motivated team-player
  • Commercial mindset, strong customer focus and affinity with lean methodology
  • Manage deadlines and to cope with stress
Sales Support Officer
09/2014 - 04/2017
Boston, MA
  • Working towards yearly targets for product sales
  • Complete sales ordering process for external and internal customers
  • Handle customer inquiries and resolve issues, ensuring customer satisfaction
  • Preparation of sales and production schedules
  • Proactively identify improvements to systems and processes utilising our Fortive Business System
  • Export shipping across the world to numerous countries in multiple currencies
  • Daily participation in updating and presenting customer activities to internal stakeholders
Internal Sales Support Officer
08/2007 - 03/2014
Boston, MA
  • Liaise across all departments to keep them abreast of customer requirements
  • In a sales job preferably in the financial services
  • Or hospitality industry
  • > 3 years of experience in an operational international sales (support) environment
  • Knowledge of multiple IT applications such as SAP, Salesforce and Sofon
  • Thorough knowledge of the Bank’s Commercial and Retail Banking products and services, policies and procedures
  • Thorough knowledge of the Bank’s monitoring and compliance requirements including Anti-Money Laundering requirements through Know Your Client (KYC)
  • Novice knowledge of risk analysis techniques and credit adjudication policies and processes as they apply to retail and conventional lending products

Education


Washington Adventist University
2002 - 2007
Bachelor's Degree in Engineering

Professional Skills


  • Strong business mindset and excellent customer relationship skills
  • Excellent relationship and negotiating skills
  • Strong quantitative and PC (Excel) skills
  • Manage workloads and priorities. Good organizational skills
  • Good problem solving skills and ability to build relationship with various working partners
  • Order validation and cleaning: Validate customer orders, add missing information and handover to order management
  • High level analysis and problem-solving skills

How to write Sales Support Officer Resume

Sales Support Officer role is responsible for software, basic, retail, finance, credit, securities, training, integration, database, procurement.
To write great resume for sales support officer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales Support Officer Resume

The section contact information is important in your sales support officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales Support Officer Resume

The section work experience is an essential part of your sales support officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support officer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Sales Support Officer resume experience can include:

  • Ensuring a high level of policy and procedural knowledge as it relates to the Bank’s products; and a consistent, excellent level of service is provided
  • Supervisor’s approval prior to applying for an internal job posting
  • Experience managing multiple and competing stakeholder requirements
  • Account management experience including responsibility for client relationships, service levels, solution development and revenue targets
  • Experience in back office sales, marketing and business development
  • Establish and maintain the good working rapport with regional teams to ensure speed/excellence in execution

Education on a Sales Support Officer Resume

Make sure to make education a priority on your sales support officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales Support Officer Resume

When listing skills on your sales support officer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical sales support officer skills:

  • Good communication and stakeholder management skills,
  • Prioritizing/monitoring one’s work and recommending changes to maximize the effectiveness of such
  • Responding promptly and effectively to requests, concerns and complaints from clients, PB Sales Officers, PB Manager and Manager Client Service
  • Project management skills, including coordination of various teams in complex, cross border environments
  • Two (2) or more years of related experience and/or training or the equivalent combination of education and experience
  • Analytics skills in Tableau, Excel etc

List of Typical Experience For a Sales Support Officer Resume

1

Experience For Senior Sales Support Officer Resume

  • Expert in PC skills and good in Microsoft Office
  • Project analysis, providing technical and business support according to the actual situation of the project, and controlling project risks
  • Real time updating of any change on existing pipeline opportunities and associated documentation
  • Monitor and progress outstanding quotations where required
  • Within own area of competence, and following agreed procedures, investigate issues and other requests for support and determine appropriate actions to take
2

Experience For Treasury Management Sales Support Officer Resume

  • Customer visit, project follow-up, providing solutions for customers
  • Coordination of internal operations after the issuance of the contract, including design, production, delivery, after-sales service, collection, etc
  • Manage existing key customers and develop new and sustainable key customers
  • Understand the industry project operating rules, Performance, Principle and Structure of the switchgear cabinet
  • Novice knowledge of conventional commercial support platform tools and systems
  • Thorough knowledge of Microsoft Office Word and Microsoft Office Excel
  • Flexibility and strong organizational skills are required to adapt to a wide variety of tasks and functions, and to work effectively as a member of the Private Banking and SPCG teams
  • Perform detail oriented tasks and provide specialized support for sales force such as Benefit reports generation/reconciliation, product status updates,Pre- screening of files etc
  • Languages skills required: English and French and/or German
3

Experience For Contract Senior Sales Support Officer Resume

  • Quote support: Create quotations based on requests from the international sales organization
  • Tender support: Collect all required information to answer the tenders received from our customers and fill out the questionnaires
  • Work with international Account Managers, Project Managers, Product Managers and back office to complete the order information
  • Participate in business improvement teams and performance measurements
  • Työssä menestyäksesi odotamme sinulta soveltuvaa ammattikorkeakoulututkintoa (Tradenomi/BBA) sekä kokemusta asiakaspalvelutehtävissä toimimisesta
  • Arvostamme järjestelmällisyyttä sekä tarkkuutta
  • Tehtävässä menestyäksesi sinun on pystyttävä hallitsemaan useampia tehtäviä samanaikaisesti yhteistyössä organisaation muiden ammattilaisten kanssa
  • Toivomme sinulta vahvaa tiimityöskentelytaitoa, avoimuutta sekä innostuneisuutta tehtävän hoitamiseen
  • Philipsin konsernikieli on englanti, joten englannin kielen hallitseminen on ehdoton edellytys
4

Experience For Internal Sales Support Officer Resume

  • IT-taitojesi on oltava hyvät. Kokemus SAP:n käytöstä katsotaan eduksi
  • Supports the FPS Team Managers in managing sales compliance and operational risk with strict adherence to the Bank’s operational standards and compliance requirements
  • Sales Support Manager in FPS Unit
  • Applications records / entries are updated timely
  • Processing within Sales Force new orders and ensuring all related supporting documentation is in appropriate locations in support of Quality Assurance in lieu of Contracting by Super User
  • Identify means to monitor trends on previous years sales activity by platform
  • Provide cover for Account Director as and when required and provided adequate update / handover
  • Responds to queries from clients/users and contacts clients/users (for whom change management service is provided) to raise queries and provide information, entering details on to the client/user database where appropriate
5

Experience For Back Office Sales Support Officer Resume

  • Analyzes account activity to determine appropriate treasury management products and services that would best serve the needs of the business
  • Provides support in areas of product development, conversions and projects assigned to the treasury management group
  • Provides technical and operational support to both relationship managers and customers
  • Ensures timely and appropriate solutions for problems or issues
  • Prepares monthly tracking reports by branch and region on new deposit growth, changes in net deposits outstanding, income produced, service charges earned and service charges waived, etc
  • Monitors ACH exposure and prepares credit approval for relationship managers
  • To be the customer point of contact for sales order administration for product, projects, and spare parts
6

Experience For Payments & Cash Management Sales Support Officer Resume

  • For the creation and maintenance of customer sales orders in SAP within contracted terms ensuring that delivery schedules are actively managed, any change in schedule is communicated and orders go through to delivery and invoicing, ensuring all orders are entered within ½ day of receipt and are confirmed within 48 hours
  • Ensure that consignment customers are replenished in accordance with their agreements and that consignment sales are processed (if applicable)
  • Management of supply requirements, arranging manual allocation, negotiating priority for urgent requests, pricing requests, co-ordination of Logistics operations for SES
  • Ensure that agreed reports are sent out and analysed with actions, in accordance with agreed deadlines for monthly meetings
  • To assist & resolve Sony1 enquiries, actively encourage customers to sign up for Sony1/Biller Direct
  • Main Approver for customer registration process SES
  • Manage Process documentation for the Sales Support Team
  • Maintain Customer profiles and ensure they are accessible on SharePoint.
  • Maintain Customer contact lists and ensure they are accessible on SharePoint
7

Experience For Gcg-sales Support Officer Sales & Distribution Resume

  • Drive efficiency within the team
  • Co-ordinate integration of any new business requirements
  • Deputize in Manager's absence
  • Ensure all tasks are carried out in accordance with procedures and SOX regulations
  • Tender Administration Support for related business groups
  • Management of incoming quote requests and customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the quote and order information till the order is ready to be booked
  • Pro-active collaboration with Engineers, account Managers, Sales Specialists, Project Managers, Procurement and F&A to complete the quote and order information
  • Proactively drive sales revenue opportunities and maintain excellence in customer service
8

Experience For Project & Sales Support Officer Resume

  • Ensure a sales pipeline is developed with forecast opportunities identified as short, medium and long term prospects
  • Identify new development opportunities, leads or other changes and action in accordance with Veolia policy and procedure
  • Monitor the satisfaction levels of customers to provide a quality service that meets or exceeds their expectations
  • Manage the performance of your region and set appropriate plans for the achievement of goals and objectives
  • AP&P Administration Support
9

Experience For Cbps AU Sales Support Officer Resume

  • Bid Construction – 60%
  • Increase the business supplement model and develop ATS partners to jointly promote the ABB product market
  • Sales of differentiated products and differentiated solutions
  • Familiar with switchgear configuration
  • Ensure optimal distribution and presentation of Colgate's products at store level
10

Experience For Gcg-sales Support Officer Resume

  • Build and maintain relationships at store level with customers
  • Je beheerst de Nederlandse en Franse taal goed
  • Je bent discreet, empathisch en diplomatisch
  • Je wint gemakkelijk het vertrouwen van de klanten
  • Je bent flexibel en klantgericht, en pragmatisch ingesteld
  • Je kan zelfstandig werken
  • Je bent geëngageerd om kwaliteit af te leveren binnen de afgesproken deadlines

List of Typical Skills For a Sales Support Officer Resume

1

Skills For Senior Sales Support Officer Resume

  • Proven experience in Commercial/ Finance
  • Excellent SAP knowledge and experience required
  • Deep understanding and experience of commercial pursuits and winning sales strategies
  • Work experience in Accounting or Finance related
  • Have experience in commercial writing
2

Skills For Treasury Management Sales Support Officer Resume

  • Preferably having at least 3 years' experience in the Marine or Offshore industry
  • Takes initiative and is a good finisher,
  • Ales Support experience – ideal but not essential
  • Polytechnic Diploma Graduates or those with relevant working experience or track record in a support function role are welcomed to apply
  • Meticulous and good with administrative work
  • Graduate with 2-3 years of relevant experience of office assistance
  • Experience in a similar Area Sales Manager or Sales Support position
  • Experience with ERP systems (SAP); MS Office (Excel, Word, powerpoint); Sofon; SFDC;…
  • Fluent in Dutch, verbal and written; good knowledge of French & English
3

Skills For Contract Senior Sales Support Officer Resume

  • Eliminate potiential risk by stricktly folloingw company’s guidline and own experience& knowledge
  • >3 Years experiences in foreign trade related field or supply chain management or operation management in Multinational Companies
  • Strong affinity with processes, tools & systems,
  • Liaise with sales teams within SES to ensure effective administration of customer orders
  • Significant experience in Sales Administration and Sales Support
  • Experience in Logistics issues
  • Checking/authorizing transactions with approved limits
  • Assisting with implementing changes to operation procedures and systems in order to increase efficiency and meet Bank regulations
  • Working on details with great patience and carefulness
4

Skills For Internal Sales Support Officer Resume

  • Ensuring correct Incoterms are in use and are cascaded to the Sales Support Team
  • Forecasting Support and Input for the S&M teams – weekly / Monthly
  • Running of profitability reports from SAP where necessary in support of project analysis supporting future cost proposals
  • Aiding with and in some cases heading internal Governance process for customer / project specific opportunities
  • Coordinate Blocked invoicing reporting, resolve or raise VHD call depending on issue
  • Coordinate the processing of new business cases, including
5

Skills For Back Office Sales Support Officer Resume

  • Baan specialist supporting management reporting and data reconciliation
  • Conducts training for new and existing business on all treasury management products and services
  • Provides customer satisfaction and support by answering questions or concerns of the new or existing business
  • Key person for Training and Mentoring Sales Support team members
  • Support the Business Development Managers to manage the distribution partners with the objective of growing new business volume and value
  • Knowledge of life products and underwriting principles is preferable
  • Be determined to search for solutions in a changing environment
6

Skills For Payments & Cash Management Sales Support Officer Resume

  • Manipulate large volume of data and translate into meaningful decision making information and documents
  • Provide accurate and prompt feedback to Head Office regarding activity in your territory
  • Start and monitor the different approval and processing workflows. Maintain the information in multiple IT applications
  • Prepares and assures accuracy of all documentation pertaining to treasury management services
  • Makes presentations, in conjunction with relationship managers, to new or existing businesses on treasury management products and services
  • Provides direction on appropriate accounts to be opened based on existing bank statements provided by the prospect
  • Implements new business set-up to include on-line banking, loan sweeps, investment sweeps, ACH implementation, lockbox, account reconciliation, etc
  • Provides the customer with post-implementation and training support
  • Maintains knowledge on all of the Bank’s cash management products and services; attends educational workshops and training as required
7

Skills For Gcg-sales Support Officer Sales & Distribution Resume

  • Coordinate In-complete order reporting, liaise with the Sales support Team and assist to resolve
  • Coordinate blocked order reporting, contact relevant parties to resolve block
  • Manage manual invoicing requests and keep records for the Team
  • SAP Key User and support for remote staff processing orders on SAP
  • SAP Testing Super User for Customer Service Team
  • Provide cover across team during member's absences/holidays
  • Courage, Integrity & Perseverance,
  • Act as a service centre of bespoke brokers to provide timely response to their requests / inquiries by phone, email and correspondence
8

Skills For Project & Sales Support Officer Resume

  • Support HO initiatives like maintenance of databases used in tracking CSS performance, Sales BSC, Sales Incentives, Sub-Dealer databases, BTL input performance, Customer & Product masters etc. to improve customer delivery
  • Activity tracking & adherence to processes like PDRs, trainings
  • Adherence to all guidelines as required for the role
  • Developing and maintaining a thorough knowledge and understanding of the Bank’s Commercial and Retail Banking products and services in order to be positioned to meet Client’s ongoing needs
  • Taking full responsibility for all Client inquiries/concerns/complaints directed to him/her resolving those matters within their discretion to the client’s satisfaction or by referring the client to the appropriate source, as set our in the Bank’s Complaint Resolution Standards and Procedures
  • Assisting PB Sales Officers in closing their sales by preparing documentation packages and performing accurate, complete and timely product set-ups for commercial and retail products, including retail credit product set-ups in the Term Lending System (TLS) as well as investment product set-ups in Investment Platform (IP)
  • Completing all function-specific documentation accurately as per Bank standards in order to protect both the organization and the Private Banking Unit
  • Assisting PB Sales Officers with preparation work for Annual Reviews
9

Skills For Cbps AU Sales Support Officer Resume

  • Ensuring all Business Authentication requirements are adhered to in order to protect the integrity of the Client and Bank information
  • Completion of any returns/reporting requirements accurately and submitting to the appropriate authority in a timely manner
  • Provide superior service and support to the Private Banking Unit by
  • Providing timely and meaningful client information and/or analysis to Private Banking Sales Officers thereby facilitating the decision making process for risk management
  • Accurately processing daily transactions originated by Clients, management or a B/F system
  • Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines by
  • Immediately reporting/escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to the Manager Client Service, Private Banking Unit Head, Centre Director, National Private Banking Compliance Officer, and/or applicable Private Banking EO/Shared Services department, as appropriate
10

Skills For Gcg-sales Support Officer Resume

  • Identifying and referring to the appropriate sales officer existing and new business opportunities through his/her ongoing client contact
  • Ensure workstations and surrounding areas are organized and present a professional image
  • Je bent in het bezit van een bachelordiploma, en kan een relevante ervaring van enkele jaren in een commerciële binnendienst voorleggen
  • Je werkt vlot met de Microsoft Office toepassingen (Word, Excel, Access). Ervaring met SAP is een belangrijke meerwaarde
  • Conduct daily post-transaction review on customers’ accounts
  • Meticulous, and ability to multiple task
  • Aged 21 years old and above
  • Je bent commercieel aangelegd

List of Typical Responsibilities For a Sales Support Officer Resume

1

Responsibilities For Senior Sales Support Officer Resume

  • The job is a desk based job for 6 days a week at our Gurgaon HO. There is no requirement to travel within or outside Gurgaon as part of the job
  • Possess initiative, drive and attention to details
  • Competent in the suite of Microsoft Office application, in particular Word, Excel & PowerPoint
  • Deliver results under tight timeliness and in high-pressure environment
  • Computer literate/ familiar with advance excels
  • Employees who transfer to another program or unit in the same role are required 2 years of
2

Responsibilities For Treasury Management Sales Support Officer Resume

  • Continuous service in the role and at least 1 year of service in the new program/unit to be eligible
  • Close knit and engaged team
  • Fantastic career progression opportunity
  • Familiar with MS Office, such as Words, PowerPoint, Excel, etc
  • Prepared to take ownership of customer problems through to completion
3

Responsibilities For Contract Senior Sales Support Officer Resume

  • Work under time pressure and to work to pre-determined targets and timescales
  • Eager to learn the company products; services and sales tools
  • Work quickly and accurately with highly confidential information
  • Develop & drive services product upgrade campaign programs
  • Support analysis of business historical data, maintain IPD; support analysis of business data and market trends
4

Responsibilities For Internal Sales Support Officer Resume

  • Preparation and coordination of key customer reports, Customer satisfaction reports
  • Turnkey service projects from enquiry sales reconciliation; support analysis of business performance: Sales, OI, OB, B2B & Prospect
  • Generate monthly Regional upgrades performance: Sales, OB & Pipeline; generate monthly sales forecast plans
  • Fluent in Dutch and English both written and spoken,
  • Focus and Discipline
  • No audit issue
  • Complying with regulatory requirements as part of the service process, including Know Your Client (KYC), Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Privacy and Occupational Health & Safety (OHS) requirements, processes and guidelines as well as SSI guidelines/processes

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