Strategy & Operations Resume Sample

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Nayeli Morissette
23579 Brekke Junction,  Detroit,  MI
+1 (555) 837 8487

Work Experience

Director of Strategy & Operations
11/2015 - PRESENT
San Francisco, CA
  • Strong competent with PC (Word, Outlook, Excel, Power point)
  • Extensive experience in kid’s market
  • ´ related work experience, preferably in the workplace industry / corporate real estate across multiple locations, including 5 years´ experience in Relationship Management/Account Management
  • Mastery of relationship management/account management
  • Utilize deep knowledge of the business opportunities and challenges, sales data analysis, industry trends and market place events, to routinely and clearly evolve and track strategy and business metrics in support of the strategic objectives
  • Proactively identify opportunities and formulate workable, innovative solutions to maximize business performance
  • Develop financial budgeting, tracking and control of operational budgets in concert with Finance, Sales Directors, JV partner and Cross-BU Strategy and Operations Director
  • Work with Sales, Marketing & JV teams to help develop and measure incentive plans & contests
  • Liaise with Finance, Strategic Planning, Sales & Marketing in tracking of forecasts and P&L at Brand and Portfolio level
Strategy & Operations Analyst
09/2012 - 08/2015
San Francisco, CA
  • CRM management experience 
  • Proven success in a leadership position 
  • Comprehensive understanding of SFDC platform, apps and workflows, including experience with SFDC Classic and SFDC Lightening. 
  • Proven record of delivering successful projects, including managing multiple projects in parallel
  • Proven record of managing direct reports and/or team members across multiple projects/initiatives 
  • Knowledge of Process Excellence methods and methodologies such as Business Process Management, Six Sigma, Project Management 
  • MS Office skills including Microsoft Project, PowerPoint and Excel 
  • Comprehensive understanding of SFDC platform, apps and workflows, including experience with SFDC Classic and SFDC Lightning. 
  • Proven management experience
Sales Strategy & Operations MBA Intern
08/2006 - 03/2012
San Francisco, CA
  • Lead and support projects to embed Global Industry further within the business. Projects are typically fast-paced (e.g. 2-8 weeks max) and require both formation of recommendations and subsequent execution
  • Facilitate alignment of strategic initiatives, goals and processes across Global and the four Areas by applying and leveraging knowledge of the global organization
  • Create visually appealing and succinct PowerPoint decks to communicate the business impact analysis and recommendations to senior stakeholders
  • Real Estate Strategy & Operations
  • Operations Group--Rapid Results
  • Merger Integration & Carve-outs
  • CDD/Strategy/CFO Services (including interim management)
  • Act as a strong and active contributor at Operating Committee forum in order to support shaping the present and the future of the local BMS organization


Washington Adventist University
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Eight + years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management
  • Strong time management skills and experience managing multiple projects simultaneously; demonstrated ability to consistently meet deadlines
  • Exceptionally strong communication skills, backed by stories of effectively communicating and influencing senior management (verbal and written via Powerpoint)
  • Strong interpersonal and relationship building skills. Ability to effectively consult,
  • Demonstrated excellent planning, organizational, and analytical skills
  • Experience working with business intelligence tools (e.g. Tableau) and strong data analytics skills (e.g. SQL, Microsoft Excel)
  • Strong verbal and written communication skills; skilled at project management

How to write Strategy & Operations Resume

Strategy & Operations role is responsible for presentation, analytical, excel, modeling, analysis, advanced, interpersonal, organization, quantitative, powerpoint.
To write great resume for strategy & operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Strategy & Operations Resume

The section contact information is important in your strategy & operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Strategy & Operations Resume

The section work experience is an essential part of your strategy & operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous strategy & operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular strategy & operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Strategy & Operations resume experience can include:

  • Direct experience in building and managing teams; proven experience developing best practices
  • Strong financial modeling and analytical skills; especially in MS Office Suite
  • Pull from experiences gained across analysis disciplines (some combination of skills below)
  • Aligning to key longer term and short term SC priorities: prioritize, recommend and build focused scenarios and solutions
  • Proven experience in maximizing the operating and financial performance of a company or project
  • For Senior Consultant level: 5 - 7 years experience in management consulting industry or extensive industry experiences in the areas listed above

Education on a Strategy & Operations Resume

Make sure to make education a priority on your strategy & operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your strategy & operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Strategy & Operations Resume

When listing skills on your strategy & operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical strategy & operations skills:

  • Strong business consulting, analytical skills, organizational, and project management skills
  • Excellent analytical and modeling skills, comfort with budgeting, accounting, and corporate finance required
  • Demonstrated writing and verbal presentation skills enabling her/him to prepare and present information and recommendations to a diverse and
  • Works effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines. Strong work ethic
  • Good blend of analytical skills, strategic thinking, planning and implementation
  • Detail oriented with strong organisational and planning skills

List of Typical Experience For a Strategy & Operations Resume


Experience For Director of Strategy & Operations Resume

  • Excellent verbal and written communication, presentation and persuasion skills
  • For Senior Consultant level: 5-7 years experience in management consulting industry or extensive industry experiences in the areas listed above
  • Demonstrated application and/or hands-on experience in advanced strategic modeling of statistical and optimization techniques
  • Marketing platforms: Lead innovation of Marketing promotional platforms and P2P Engagements , aligning with franchise priorities, and OBU productivity
  • Fostering Collaboration: Work cross-functionally to build strong working relationships and feedback loops to continuously raise the bar for team success

Experience For Strategy & Operations Analyst Resume

  • Be the key day-to-day owner of corporate cost control, either by reducing overall costs or determining more efficient and effective methods of allocating costs
  • Experience with overseeing project planning, execution, technical performance, contract compliance, and financial management
  • Relevant experience in top-tier management consulting, investment banking, or ideally, both
  • Experience, preferably in either OOH advertising or consulting
  • Proven track record of success in growing business and driving partnerships and relationships
  • Continue to work on evolving account segmentation to better target priority accounts with the right programming
  • Experience in Strategic Sales and/or Operations (Strategy Consulting, Sales Operations, Business Operations) in a B2B environment
  • Creates the appropriate operational metrics and supporting reports to drive an effective Digital Care operation

Experience For Strategy & Operations Associate Resume

  • Partner with Finance to ensure effective budget management and forecasting, and work with team leaders to ensure support and advocacy for their teams
  • Progressive business/leadership experience in Analytics, Business Operations and Strategic Consulting
  • Experience with intelligence analysis focused on space–based sensor operations
  • Experience with the Marine Corps as military, civilian, or contractor
  • Experience with Marine operational analytical assessments
  • Experience with all phases of the business development life cycle
  • Experience in creating business or strategic plans and a successful track record of implementation

Experience For Strategy & Operations Consultant Resume

  • Experience in management consulting, banking or an analytical role in another technology company
  • Experience in a results-driven business role
  • Demonstrate flexibility and resiliency
  • Exposure/experience in implementing/building applications including excel-based tools
  • Experience managing projects and programs with multiple workstream and cross functional resources
  • Cross industry experience across Financial Services, Technology, Retail/CPG, health care and Life sciences desired
  • Sourcing Metric Development/Dashboarding tied to Company Level Metrics
  • Functioning as Secretary of the EOLT and preparing internal meetings
  • Functioning as liaison with the Director of Operations and Planning to the CEO and President of Novartis Oncology and Novartis Molecular Diagnostics

Experience For Ceeme Business Strategy & Operations Lead Resume

  • Willing and able to roll-up the sleeves to get things done
  • Creating custom reports on new marketing opportunities to help guide marketers and marketing associates towards key pursuits
  • Overseeing process transformation and re-engineering using traditional lean methods
  • Developing dashboard components, charts, and graphs to help marketers and marketing associates measure their performance across the year
  • Producing quality deliverables overlaid with technical insights
  • Managing a number of workstreams on large scale programmes and / or resources to support

Experience For Director, Trade Strategy & Operations Resume

  • Leading meetings and workshops with clients to support
  • Providing project and programme management support
  • Managing internal tracking and control tools to ensure team is meeting volume and time requirement
  • Leading some key strategic projects together with the relevant functions/countries across the region
  • Supporting the Company with Novartis Investor Relations
  • Management and reporting of the Tax Department’s operational budget, forecasting accruals and expense tracking
  • Annual Strategic Planning: Run annual strategic planning process for the company culminating in a strategic plan review with the Executive Committee
  • Motivated by learning and growing; comfortable accepting feedback
  • Gain management confidence creating and delivering insights in executive presentations

Experience For Head, Global Compliance Strategy & Operations Resume

  • Conduct ongoing client profiling efforts to ensure client data integrity within Concur’s CRM
  • Support PA&HP Leadership Team in driving business impact by aligning with business’ top and bot-tom line objectives
  • Work with global leadership to solve challenging cross-functional needs facing HubSpot’s Partner Program
  • Develop, manage and evolve all tracking and metrics for the Global Solutions Enablement team to include setting and evaluation KPI’s
  • Continuously source alternatives and cutting edge cost saving measures
  • Optimization of Company Wide Sourcing Processes(including internal departmental processes)
  • Assist senior leaders in creating business plans for new operating platforms and or cross-functional initiatives
  • Prepare and organize marketing initiatives for National Sales Meeting
  • Coordinate business operations for kid’s business departments (CP and Gaming)

Experience For Director IT Security Strategy & Operations Resume

  • Lead internal efforts to resolve key deal terms (e.g. product structure, pricing, support, etc.)
  • Manage negotiations (leadership and coordination of partner-facing cross-functional team)
  • Write a variety of executive presentations, including PowerPoint presentations, video scripts, articles and other communications vehicles
  • Clinical educators: Set Franchise Strategy for CEs collaborating across brands and across the OBU and monitor execution progress with their leadership
  • Support channel planning & execution

Experience For Global Human Health Learning & Delivery Strategy & Operations Resume

  • Define and set parameters for achieving strategic and shared goals. Anticipate potential barri-ers to achievement of goals and create solutions
  • Build a culture that continuously raises performance standards and is focused on exceeding targets, operational efficiency, innovation and business focused
  • Identify and implement high performance business value creation and transformation by delivering analysis in support of the Media Division’s agenda
  • Develops trade channel strategies and tactics for each of Ironwood’s commercial and developing products
  • Managed Markets: Pricing & Payer
  • Supply Chain & Manufacturing
  • Annual cost reduction identification, achievement, and year over year tracking

Experience For Sales Strategy & Operations MBA Intern Resume

  • Work with Financial Planning Group to include savings in budget process when possible
  • Develop Sr Management and C-level reporting mechanisms
  • Evaluate bids; provide business analysis and present findings to VP Strategic Sourcing
  • Meet with suppliers for review of customer service levels and negotiating best price
  • Facilitate Allied Universal's sourcing strategy and ensure that suppliers meet Allied Universal's business objectives

List of Typical Skills For a Strategy & Operations Resume


Skills For Director of Strategy & Operations Resume

  • Possession of excellent data gathering, analytical, presentation, interpersonal, and problem–solving skills
  • Solid experience working in health care setting with some healthcare systems implementation experience
  • Willingness and ability to dive into detailed projects and analysis as well as strong strategic thinking skills
  • Strong presentation skills, ability to synthesize information into compelling executive/ board documents
  • Possession of excellent quantitative and qualitative analysis skills
  • Excellent communication skills across all levels of an organizaiton

Skills For Strategy & Operations Analyst Resume

  • Very strong communication skills and proactive problem solver
  • Exceptional advanced Excel skills (including modeling and macros)
  • One+ years of experience developing business cases to demonstrate costs and benefits of recommendations
  • Adaptable communication skills: tailoring one’s style appropriately to different audience needs and preferences
  • Business writing skills: can write succinctly, but with impact. Knows what context is relevant and what is considered as ‘noise’ to the reader
  • Relevant subject matter expertise and proven skill in optimizing human systems
  • Experience and/or demonstrated interest in training and organizational development
  • Technology skills required to work with firm systems, including: MS Office applications (Word, PowerPoint, and Outlook)
  • Creative problem-solving skills and a can-do attitude to overcome any obstacle and get things done

Skills For Strategy & Operations Associate Resume

  • Demonstrated experience generating reports or dashboards in Salesforce
  • Perform quality controls and monitor production KPI’s Proven experience as communications specialist
  • Proactive business professional with 2 years' experience in financial services or consulting industry with a strong sense for operational improvements
  • Understanding of the marketing processes; previous managed markets experience; thorough knowledge of the integrated healthcare system
  • Budgeting or financial modeling experience
  • Working Capital Fund experience
  • Exceptional problem-solving ability. Proven track record of executing challenging analytic and problem-solving projects to drive measurable business value

Skills For Strategy & Operations Consultant Resume

  • Experience in corporate development, business development, corporate strategic planning, investment banking or management consulting
  • Experience with supporting Marine Corps operational assessments, strategic planning, operational, and training activities
  • Support team operational initiatives that enable effective planning; manage ongoing execution and tracking of progress against strategic initiatives
  • Develop strong relationships with all functional areas serving as an interface i.e. Marketing, Access, Medical, Regulatory, Finance, Legal, Compliance etc
  • Capable of managing multiple stakeholders with competing priorities
  • Solid foundation in using spreadsheets (Google Sheets, Excel) and working knowledge of databases (SQL) and financial models
  • Strong marketing and/or consulting background in fashion or related industry
  • Relevant consulting or industry experience in financial analysis, budget, activity based costing, PPBE
  • Experience working with a leading CPG company (Category Management, Shopper Insights, Sales or related position)

Skills For Ceeme Business Strategy & Operations Lead Resume

  • Experience working in the public sector and/or health care setting
  • Upporting a VP of Sales in a fast growing software enterprise company or relevant experience
  • Experience with SharePoint, including page development, list or library creation, and multi-level permissioning
  • Analytical experience, ideally in Sales or Business Operations, Analytics, management consulting, investment banking, corporate strategy
  • Experience with reviewing data and telling a business story
  • Experience with solution-focused problem solving using a data driven approach
  • Experience in management consulting, investment banking or 1+ years in SaaS based company in finance, ops, or BizOps functions
  • Experience helping with campaign optimization or tracking sales performance
  • Drive growth by prioritizing and implementing key growth actions across Business Sales

Skills For Director, Trade Strategy & Operations Resume

  • Experience managing cross-functional projects, preferably launching new products to market
  • Experience in Strategy realization and planning, learning, talent, HR, and Operations
  • Proven thought leader with 8+ years in consulting or corporate strategy
  • Experience leading change management efforts
  • Excellent computer literacy and ability to use database tracking programs proficiently
  • Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements
  • Relevant consulting or industry experience in financial analysis, resource allocation or budget formulation
  • Relevant consulting or industry experience in financial analysis, transformation or strategic initiatives
  • Demonstrated an interest in healthcare (i.e. took a related class, participated in a club, volunteering)

Skills For Head, Global Compliance Strategy & Operations Resume

  • Experience in a management consulting firm, corporate strategy function or venture capital firm
  • Experience with Congressional reporting
  • Experience problem solving with root-cause analysis
  • Experience in financial modeling and data analysis
  • Experience with a management consulting house
  • Experience working in matrixed organization
  • Experience with SQL/relational databases, Hadoop, and reporting tools like Tableau
  • Experience in management consulting
  • Experience working within one of the four Capabilities

Skills For Director IT Security Strategy & Operations Resume

  • A supporting attitude and a proven ability to work both independently and as part of a project team
  • Experience with Space–Based Infrared System (SBIRS)
  • Intermediate experience with Excel - pivot tables
  • Experience with SQL, Python, and/or R
  • Experience with data design and presentation to audiences at all levels.

Skills For Global Human Health Learning & Delivery Strategy & Operations Resume

  • Experience with Marine Air Ground Task Force (MAGTF) capabilities
  • Experience leading other members of a team towards project goals
  • Ideally 3+ years’ experience in Strategy & Operations within a top-tier consulting organisation
  • Synthesizing, distilling and socializing the most relevant trends in media and its implications for our business
  • Scaling – Manage the scaling of cost and provisions in the center appropriate to the type and volume of work undertaken
  • Establishing merger and acquisition procedures for Information Technology
  • Stepping back from day-to-day activities to view the business from different perspectives and to see the bigger picture

Skills For Sales Strategy & Operations MBA Intern Resume

  • Driving and implementing AOL’s transformation (organization, processes, tools, best practices)
  • Training, regular hackathons and opportunities to travel and attend global conferences
  • Making inferential leaps in thinking so as to reach a solution despite incomplete information or ambiguity
  • Building out of the targets for the sales and delivery teams / leadership and enforce them through timely intervention
  • Discount on accommodations with the “Booking Deal” including other perks and benefits
  • Assists in designing and managing the department's strategy including budget, annual evaluations, and staff development
  • Support annual sales planning, staffing and capacity planning, quarterly business reviews, and CSAT → Revenue objectives
  • Drive initiative related to gathering and interpreting customer insights (NPS, market research)
  • Directs the coordination of sourcing functions with other departments such as Finance, IT, Legal, Engineering and Human Resources

List of Typical Responsibilities For a Strategy & Operations Resume


Responsibilities For Director of Strategy & Operations Resume

  • Relevant work experience focused on data analysis, Excel and logical reasoning; experience using and simple databases
  • Top strategy consulting and/or corporate strategy experience, with relevant industry experience
  • Superior communications and influencing skills
  • Outstanding individual and team performer with strong track record in strategy development
  • Strong passion for technology, deep understanding of technology landscape and key trends in the areas of virtualization and cloud computing
  • Experience in, or deep knowledge of, consumer tech and the digital advertising space is desirable
  • Demonstrable experience leading a data quality or enrichment project
  • Identify partners; validate technology and product alignment
  • Good command of English is mandatory

Responsibilities For Strategy & Operations Analyst Resume

  • Process Design - standardise and simplify processes to enable cost effective operations with the best use of technology
  • Experience for analyst/sr analyst, 5-7 for manager, 8-10 for sr manager, and 10+ for director level
  • Work extensively with the field to establish a good feedback loop back to HQ
  • Experience in management consulting or an analytical role in another technology company
  • Post-MBA experience, preferably in the technology/software industry
  • Build strong relationships globally across sales, marketing, product, IT, & finance to tackle strategic and operational challenges

Responsibilities For Strategy & Operations Associate Resume

  • Work with Nike Direct Stores & Digital Strategy team to ensure the team’s work is aligned and integrated with Nike, Inc.’s strategic priorities
  • Proven people management expertise
  • Defining Key Performance Indicators, monitor performance and drive corrective actions
  • Support strategic partnership efforts by assisting with generation of terms and statements of work, meeting/agenda planning, document creation, etc
  • Create useful reports and visualizations, including budgets and spending, recruiting progress, and other key indicators
  • Get ahead of the sales team requests by discovering and adding new contacts aligned with the target personas

Responsibilities For Strategy & Operations Consultant Resume

  • Build client relationships by gaining a deeper understanding of clients and their business drivers through interviews and focus groups
  • Participate in the growth and development of the S&O practice (e.g., recruiting, training, people, and culture etc.)
  • Assist in recruiting and marketing, help refine processes and best practices to attract top technical talent as well as industry partners
  • Eliminate waste – help in-market Risk teams to focus on only those activities that are highly compelling & valuable
  • Improve the coverage of our go-to-market strategy by adding net new accounts (non-profits and higher education institutions)

Responsibilities For Ceeme Business Strategy & Operations Lead Resume

  • Play a major role in developing key client deliverables and ensure that projects are completed on time and within budget expectations
  • Evaluate existing processes & policies and identify inefficiencies with recommended actions
  • Manage multiple complicated and overlapping projects at one time
  • Communicate results and recommendations in a clear, actionable, and engaging way
  • Supplements standard analytics with statistically and/or quantitatively driven insights to further drive the teams understanding of the results
  • Utilize data were available to bring advanced insights and predictive capabilities
  • Detail-oriented, but not losing sight of the big picture
  • Exposure to ERP systems and planning systems like APO, i2 modules an advantage
  • 1) Budget management / Financial planning

Responsibilities For Director, Trade Strategy & Operations Resume

  • Proficient in Microsoft office including Excel, Word, PowerPoint, Access, etc
  • Build and maintain financial models for the Center. Prepare, monthly, quarterly, and annual budget forecasts and spending updates, monitor variance and trends
  • Travel domestically/internationally
  • Collaborate with design, production, engineering, consumer marketing, sales and editorial teams to develop and deploy compelling digital offerings in an effort grow scale, loyalty and satisfaction with ESPN’s worldwide digital product suite
  • Partner with business unit head and UFEG CFO to develop and drive achievement of strategic and operating plans for CP, Gaming, and kid’s non-theatrical content
  • Support integration and collaboration of UP&L and 1440 Productions kid’s team
  • Provide opportunities and analytics to support development of Universal Kid’s Business Plan, including on-going support around key strategic and growth initiatives
  • Work hand in hand with division’s distribution teams in planning to maximize kid’s content placement worldwide (digital, physical, 3rd party linear, etc.)
  • A strong commitment to align the business operation with the customer’s needs

Responsibilities For Head, Global Compliance Strategy & Operations Resume

  • Develop and drive Visa’s CEMEA Risk Strategy, in conjunction with in-market Risk leads
  • Ensure in-market Risk leads and their direct reports are enabled to be the trusted voice on industry security issues, differentiating Visa in the eyes of our clients and other stakeholders
  • Influence and partner with internal stakeholders within Visa’s global and matrix organization to better serve clients; for instance, liaise with Product, Government Relations, Anti-Money Laundering, Legal
  • Transform the dynamic between in-market Risk leads and clients to enhance the perception of Visa’s value
  • Prepare & complete expense reports for manager’s review & submission

Responsibilities For Director IT Security Strategy & Operations Resume

  • Creates Purchase Orders, and processes invoices for payment, maintaining spreadsheets to monitor budgets against requisitions, provide monthly tactical finance update, processing change orders to existing PO’s, adding new vendors to the finance system, accurately filing associated paperwork, and tracking the status of invoice payment
  • Candidates with investment banking, consulting, online advertising or sales finance experience are desirable
  • Excellent interpersonal and communication skills: Ability to present plans and results at all levels of seniority including executive level staff as well as external marketing partners and industry events
  • Contribute to the Tax Department’s Business Continuity Planning
  • Define/manage the process of partner selection including

Responsibilities For Global Human Health Learning & Delivery Strategy & Operations Resume

  • Work directly with the CFO to analyze the division’s operations and results
  • Work closely with the division’s CEO, COO, and CFO to chart HOBE’s growth strategy
  • Identify & assess market conditions/customer requirements for solutions that include 3rd party components
  • Construct and vet business case
  • Define go-to-market strategy / mechanics
  • Deal negotiation – initiation to close
  • Define deal structures / term sheets

Responsibilities For Sales Strategy & Operations MBA Intern Resume

  • Develop project-level and portfolio-level solutions based on interpretation of the program data and business strategy. Prepare recommendations for key stakeholders, inclusive of corporate real estate property, renovations, new builds, restacks, relocations, facility operations and more
  • Conduct interviews and discussions with the client to gather, coordinate, and synthesize project requirements, functional, operational and cultural issues
  • Coordinate or perform business case analysis that meet the client’s requirements and be consistently aligned with client’s goals and objectives. Ensure occupancy plans are aligned with client and corporate strategies. Establish project goals and objectives, including, but not limited to, schedule parameters
  • Coordinate change management and communication process for unplanned and special project requests
  • Serves as the primary liaison between the Business Unit or local functions and the Global Workplace Strategy and Operations organization. Maintains thorough knowledge of current and future space needs, understanding of the business direction and changing workplace needs

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