Strategic Support Resume Sample

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Augustine Bahringer
60215 Renee Cove,  Dallas, TX
+1 (555) 963 7936

Work Experience

Assistant to the VP-strategic Support
04/2017 - PRESENT
Boston, MA
  • Coordinate and facilitate technical and management resources required to resolve escalated or crisis situations to resolution
  • Work closely with regional GS managers, senior executives, field sales management and customer management to effect business issues resolution
  • Provide smooth transition to stability in the customer environment
  • Maintain/recapture a high level of customer satisfaction with WebMethods customer support and products
  • Demonstrated ability to produce clear reports and guidance with in-depth analysis and strategic recommendations in English in the relevant field
  • Complete complex assignments in a timely manner and delivery quality results
  • Supports Strategic and National Sales to drive revenue growth through existing client base, , named accounts and new sales initiatives
  • Respond to general questions and troubleshoot issues
Strategic Support Analyst
09/2012 - 11/2016
New York, NY
  • Respond to MSO customer requests for support materials
  • Familiar with DoD and OSD roles, missions, capabilities and organizations
  • Familiar with DoD and OSD document/briefing templates as well as Action Officer processes
  • Work with the Information Services’ data team to keep the data mart current, apply enhancements and bug fixes
  • Provide dedicated support to LinkedIn Talent Solutions clients
  • Collaborate with Strategic Support Partners to provide the best member experience
  • Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner
Assistant Facilitator to Support T-wcp Stakeholders Consultation & Strategic Plan Development
02/2007 - 07/2012
Boston, MA
  • Manage pricing, rebates, compliance fines, invoice payments
  • Make strategic decisions based on research
  • Coordinate all logistics related to trade show events, attend/ensure proper coverage is available per show
  • Develop a thorough understanding of customers’ business to proactively manage supply chains that meet customer expectations and minimize delays
  • Communication, providing information and support of key national growth activities and agreements at multiple shop organizations
  • Provide training on converted 3M products at MSOs remotely and on location
  • Track, compile and analyze data provided by end user customers


Liberty University
2003 - 2007
Bachelor's Degree in Related Field

Professional Skills

  • Excellent communication, analytical and drafting skills
  • Highly-motivated, strong performer with a proven ability to work effectively in both team-based and independent scenarios
  • Excellent written and oral communication in skills English and Kiswahili
  • Strong project management and organizational skills to ensure timely delivery of quantitative/analytical outputs that are weekly, monthly and quarterly
  • Prior experience in financial analysis, pricing, sourcing, business planning or sales
  • Managerial, team building, communication, and facilitating skills
  • Presentation and reporting skills

How to write Strategic Support Resume

Strategic Support role is responsible for interpersonal, database, retail, finance, recruiting, analysis, reporting, research, travel, events.
To write great resume for strategic support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Strategic Support Resume

The section contact information is important in your strategic support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Strategic Support Resume

The section work experience is an essential part of your strategic support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous strategic support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular strategic support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Strategic Support resume experience can include:

  • Marketing/ Enteprise Sales experience desired
  • Experience in account management or recruiting
  • Experience in account management or recruiting
  • Experience supporting Comcast suite of services (BCI, Teleworker, BCV, Ethernet, BVE, PRI and Managed Services)
  • Demonstrated commitment to meeting deadlines and on-time commitments
  • Passion for capital markets & IPO and have a good understanding of corporate finance related issues

Education on a Strategic Support Resume

Make sure to make education a priority on your strategic support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your strategic support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Strategic Support Resume

When listing skills on your strategic support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical strategic support skills:

  • Effective written and verbal interpersonal communication skills
  • Prior experience supporting enterprise services customers
  • Subject Matter Expert level experience. Specific experience supporting large Base Operations Support (BOS) Contracts for a variety of agencies is required
  • Able to effectively communicate and build relationships with customers and internal teams
  • Experience in providing federal services and/or Government contracting
  • Government Contracting Experience working with DoD and Federal Civilian Agencies desired

List of Typical Experience For a Strategic Support Resume


Experience For Assistant to the VP-strategic Support Resume

  • Suggest improvements and lessons learned from escalations to avoid problems from occurring again
  • Handle complexity, ambiguity, and work collaboratively with other team members
  • Maintains communication with stakeholders. Provides status reports to managers, vendors, stakeholders, and resources
  • Fluent in English and Mandarin to support the China Market
  • Fluent in English and Japanese to support the Japan Market
  • Plan & organize programs/ external stakeholders visit to the country related to the Business

Experience For Senior Claims Strategic Support Specialist Resume

  • Help achieve smooth transition to stability in the customer environment
  • Help maintain/recapture a high level of customer satisfaction with webMethods customer support and products
  • Perform regular status reports to Sr. Management of Global Support

List of Typical Skills For a Strategic Support Resume


Skills For Assistant to the VP-strategic Support Resume

  • Experience working in Internet companies
  • Experience in technical and product support/troubleshooting
  • Experience analyzing data, trends and client information to identify product or service growth opportunities
  • Knowledge of Capital Markets or previous experience working in the industry: would be essential
  • Specific experience supporting NASA programs (desired)
  • Government Contracting Experience
  • Experience in an Account-based Project Office environment preferable
  • Provide effective updates to the Global Manager of the group
  • A good work-life-balance and

Skills For Senior Claims Strategic Support Specialist Resume

  • Experience
  • Demonstrated focus on continuous improvement processes
  • Relevant experience in quantitative research, operations support, statistics and/or project management
  • Business Development and Proposal Experience
  • One to two years of clerical or related experience

Skills For Strategic Support Manager Resume

  • Relevant experience in organizations development
  • Learning agility and adaptability to change
  • Daily support and troubleshooting of the Macro Risk trading platforms
  • Customer communication during incident or outages
  • Knowledge of Small Business contracting regulations is desired
  • Knowledge of Small Business contracting regulations (desired)
  • Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions
  • Track record of collaborating with multiple teams to achieve objectives

Skills For Strategic Support Analyst Resume

  • Responsible for interaction with a broad set of business users across many departments including Front Office users (i.e. traders, middle office and quantitative strategists), as well as Strategic Risk Management (SRM), Market & Credit Risk Officers and Product Control
  • Responsible for creation of detailed Support Process documents and known issue knowledge base management
  • Responsible for engagement at a project management level on new RDx based initiatives, and coordinating the acceptance into service for new projects and applications into the RDx Support team
  • Interaction with global teams in Tokyo, Singapore, Wroclaw, London, New York, Raleigh and San Francisco
  • Daily interactions with several Front Office Level 1 / 2 Support Teams
  • Provide leadership to more junior staff
  • Welcome Days in the Headquarter Darmstadt
  • Results oriented and driven to achieve business revenue growth
  • High level of professionalism and alignment to ADM values

Skills For IPO & Strategic Transactions Project Support Resume

  • Teamwork and a collaborative style
  • Subject Matter Expert level experience. Specific experience supporting C4ISR, Engineering Security Systems, Technical Publications with a variety of agencies (desired)
  • Adept in all MS products
  • Fluent in European langauge
  • Some knowledge of the Payments Industry, Elavon product and system knowledge helpful
  • BBA or MBA from reputed
  • Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality

Skills For Enterprise Strategic Support Specialist Resume

  • Document all communication with users and accounts accurately and in a timely manner via system tools
  • Ensure that all issues are escalated appropriately to the correct internal departments and management
  • Establish ownership of their assigned clients’ overall client service experience, supported by a partnership with the account manager(s) and a broad team of SMEs in sales, service, technology, operations and product groups
  • Knowledge of the financial markets, associated terminology and sufficient experience in a relevant role
  • Act with urgency and understand client impacts and required responses
  • Able to multitask and take command of situations with confidence and control

Skills For Data Specialist, Strategic Decision Support Resume

  • Support the efforts of the Chief Performance and Innovation Officer in the planning and execution of project work within SEFCU’s Performance Center of Excellence
  • Support the organization’s Knowledge Management function by helping to identify, capture, evaluate, categorize, retrieve and share all of SEFCU’s knowledge assets
  • Professional work experience
  • Support development of asset management pricing recommendations with data analysis and reporting
  • Update standard pricing database

Skills For Assistant Facilitator to Support T-wcp Stakeholders Consultation & Strategic Plan Development Resume

  • Attentive to details and focused on proactively identifying opportunities to improve data management workstreams
  • Assist on project work performed by SEFCU’s eCommerce unit
  • Maintain key customer price lists; review for anomalies and recommend adjustments and updates
  • Maintain material master database; monitor and correct redundancies, discrepancies and data issues
  • Able to meet tight deadlines and manage multiple projects and responsibilities; ensure work is of consistently high quality with excellent attention to detail. Skilled at juggling conflicting demands, planning & prioritizing effectively
  • Strong analytical skills – able to both dig through details and see the big picture. Ability to produce both qualitative and quantitative analysis to support thought leadership
  • Strong written and oral communincation skills

Skills For Strategic Support Associate Resume

  • Financial modelling and/or statistical analysis experience would be highly beneficial
  • Experience in online Customer Support and Account Management or recruiting
  • High profile customer service experience
  • Maintaining manual & computerized information filling systems and documents for the MD's Office
  • Managing meetings & timely coordination of functional agenda with the MD
  • Managing travel desk, visa documents, reservations & other things related to travel

Skills For Regular Strategic Support Associate Resume

  • Manages invoicing, with direct supervision, to ensure on-time completion according to specifications and within budgeted costs
  • Coordinate & provide support with all sort of administrative & functional requirement to the Managing Director
  • Act as the point of contact for MD's Office & managing all the agendas accordingly
  • Collect and organize information from multiple data sources and combine into a structured report
  • Fluent in English – both written and verbal

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