Strategic Program Manager Resume Sample

4 votes
Eloy Wilderman
53537 Bechtelar Forest,  Boston, MA
+1 (555) 820 7966

Work Experience

Strategic Program Manager
01/2017 - PRESENT
Detroit, MI
  • Identify process improvements that prove beneficial to the customers’ success as well as improved effectiveness and efficiency for the SMB CSA team
  • Drive all activities for assigned customer within plants including
  • Managing high visibility strategic projects
  • Forging cross-functional partnerships to get to the work done
  • Creating detailed project plans and communicating business updates
  • Identifying global resource requirements and pulling in the right people
  • Developing, reviewing, and continuously improving processes
Senior Strategic Program Manager
11/2012 - 09/2016
Chicago, IL
  • Monitoring project progress, anticipating and reducing risk
  • Establishes the metrics required to measure business performance, recommends the go-forward strategy to address performance gaps
  • Develops a structured, pragmatic problem solving approach to achieve competitive objectives
  • Defines and communicate resource requirements, governance model with roles and responsibilities
  • Develops creative solutions and recommendation from complex data and business analyses and formulates them
  • Successfully deliver end-to-end projects; use exceptional problem-solving skills to work through challenges and across multiple teams and organizations; and to coordinate and track activities of multiple teams’ efforts to ensure timely compliance with project/program timelines
  • Experience in procurement and supplier quality programs
  • Experience on large-scale change management and capability improvement projects
Controls Advisory Assurance Strategic Program Manager
10/2007 - 10/2012
Detroit, MI
  • Business acumen, basic commercial skills
  • Operating knowledge on Procurement Strategy to enable integrating into the business
  • Good internal stakeholder communication skills
  • Delivery of Strategic Programs: Support and manage the delivery of CS&I’s strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion. This includes effective resource management (project / people / technology), and all budgetary and economic elements of delivery
  • Own, manage and execute projects identified by customer and Global Account Director (GAD)
  • Understand and support the evaluation of opportunities for process improvement and technology solutions
  • Facilitate the involvement of BCD M&E specialized departments, operations or management


University of San Francisco
2001 - 2006
Bachelor's Degree in Education

Professional Skills

  • Excellent judgment, organization skills, group facilitation skills, decision making, and delegating skills
  • Demonstrated strong program management skills and a deep understanding of project management processes and tools
  • Min. of 10 years professional experience and prior team management experience
  • Strong project management, change management, and process improvement skills
  • Excellent interpersonal skills to work collaboratively with physicians, operations, and corporate divisions to drive change in ambiguous situations
  • Support the SVP Customer Experience in defining the overarching customer experience strategy and operations model
  • Expert communication skills in all directions with the ability to design and establish clear communication processes

How to write Strategic Program Manager Resume

Strategic Program Manager role is responsible for presentation, training, languages, negotiation, english, organization, manufacturing, auditing, reporting, analysis.
To write great resume for strategic program manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Strategic Program Manager Resume

The section contact information is important in your strategic program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Strategic Program Manager Resume

The section work experience is an essential part of your strategic program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous strategic program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular strategic program manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Strategic Program Manager resume experience can include:

  • Leadership skills to sustain a team in a complex organisation; particularly via influencing skills
  • Excellent written English and good communication skills. Ability to read and write in multiple languages would be an advantage
  • Skilled in focusing on desired results, determining what is meaningful and urgent, and delegating effectively to meet deadlines and achieve desired results
  • Strong time management and organizational skills to manage multiple projects
  • Excellent verbal communication skills in formal and informal settings
  • Excellent written and oral communication skills in English and Japanese

Education on a Strategic Program Manager Resume

Make sure to make education a priority on your strategic program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your strategic program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Strategic Program Manager Resume

When listing skills on your strategic program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical strategic program manager skills:

  • Effectively apply influence and negotiations skills to impact decisions and trade-offs.(influencing, negotiation and decision making)
  • Relationship building skills, proven experience developing relationships with senior executives
  • Strong problem solving, forecasting, analytical and performance management skills
  • Strong networking skills and ability to work with many different stakeholders
  • Strong influencing skills and ability to provide strategic input as well as execution excellence
  • Good analytical skills, with understanding of the basic concepts and techniques for project valuation, risk assessment

List of Typical Experience For a Strategic Program Manager Resume


Experience For Senior Strategic Program Manager Resume

  • Self driven individual with excellent communications and presentation skills
  • Experience of managing marketing communication or customer experience transformation projects involving both on and offline delivery
  • Demonstrated experience of achieving results with a cross-functional team while using persuasion and influence
  • Prior experience in Banking and with significant Banking software based Transformation projects
  • Prior experience in Banking and with significant Banking software-based Transformation projects
  • In-depth knowledge of consulting skills and business process re-engineering
  • Top class analytic skills, attention to detail, data analysis and problem solving
  • Experience in Program/Project Management leading technical and non-technical resources or similar experience
  • Strong training experience within a technical organization

Experience For Growth Operations Strategic Program Manager Resume

  • Effectively facilitate PLW’s, PSW’s, Technical Workshops, Ideation Sessions and Trust Exercises
  • Best in class program management, coordination and organizational skills
  • Demonstrated end to end strategic program management experience is required
  • Effectively work and contribute in a highly matrixed team environment. (team working)
  • Analyzing UBS Group portfolio of initiatives and regional activities, and identifying future investment priorities and efficiency potentials

Experience For Controls Advisory Assurance Strategic Program Manager Resume

  • Experience with leading, coaching, improving and supervising programs
  • Extensive experience at defining, implementing and continually improving standards processes and procedures utilizing industry best practice (PMI, CMMI, etc.)
  • Experience defining, scoping, researching and framing data-driven solutions in response to business needs
  • Experience visioning and designing leading-edge talent and learning practices that are relevant, practical and appropriately reflect the business context
  • Proven subject matter expertise in Core Banking, Corporate Banking, Lending, Financial Digital Channels, Trade and Treasury systems
  • Experience building and owning a training program at scale
  • Experience in (corporate) meeting planning and operations

Experience For Solutions Delivery Strategic Program Manager Resume

  • Experience managing projects within banking and financial services software / Fintech space
  • Demonstrated background managing multiple complex software implementation projects of varying sizes, durations, budgets and team size
  • Proven track record delivering projects within the MEA region with a deep understanding of Middle Eastern and African markets
  • Extensive experience managing full-project lifecycle from conceptual planning and initiation phases through to delivery and implementation
  • Experience with initiatives at a company’s strategic agenda level, including working with C-suite
  • Demonstrated success moving initiatives from “white board” to the marketplace in either a product development or strategic marketing environment
  • Has proven track record of creating and delivering presentations specifically designed to win support / approval for large scale projects
  • Experience in forming and running a PMO

Experience For Controls Assurance & Advisory Strategic Program Manager Resume

  • Experienced at developing executive-level material that enables robust discussion and decision making on rapid timeline
  • Proven track record in delivering large-scale projects to market
  • Demonstrated understanding of process improvement methodologies
  • Create presentations and supporting material to communicate strategic objectives of the Retirement Client Experience Strategy team
  • Strong understanding of Regional business and cultural practices and be able to deal with clients in a firm way with patience and tact
  • Previous work management consulting experience
  • Previous experience working in a regulated environment
  • Experience developing project budgets and project schedules
  • Proven track record of successfully driving strategy on high profile, high risk projects

Experience For Global Strategic Program Manager Resume

  • Experience leading cross functional teams against tangible milestones, and to consistently deliver valuable projects
  • Experience launching a new product or related project where processes needed to be defined, implemented and iterated
  • Drives consensus in a team where stakeholders have competing priorities
  • A strong background in business process transformation and innovation within a fast-paced and continuously evolving environment
  • A passion for perfecting the end-to-end experience across a diverse set of teams, functions, and platforms
  • Experience leading analysis and design workshops with diverse groups
  • Experience in program/project management delivering large multi-year, multi-million dollar programs
  • Audited end-to-end customer experiences to ensure consistency and quality of brand-led messaging and design

Experience For Cib-client Service & Implementations Strategic Program Manager Resume

  • Creation of reporting and metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership
  • Assess, consolidate, and grow overall training strategy
  • Experience leading a small to mid-sized team required
  • Experience in Budget and Cost Management
  • Experience in the State and Local Government market

Experience For Global Social Care Strategic Program Manager Resume

  • IT project management experience
  • Strong technical aptitude and advanced knowledge of software development methodologies
  • Develop strong partnerships with project sponsors to optimize the delivery for CRM programs
  • Support the development of overall business strategy and priorities focused on continuous process improvement
  • Evaluate business and project needs to identify project priority
  • Demonstrated track record of successful project delivery within budget, schedule, scope, risk and quality

Experience For Strategic Program Manager, People Strategy Resume

  • Workflow and business process management experience
  • Project Management software tool experience (Smartsheet, ConceptDraw Project, Workfront)
  • Develop and provide detailed and effective business plans to deliver client objectives and expectations
  • Provide oversight in validating remediation of deficiencies/issues
  • Demonstrated ability to think strategically on a leadership team level
  • Build strong personal and professional relationships with clients, and within a complex entity such as Finastra
  • Previous experience at a pharmaceutical company
  • Experience in the areas below

Experience For Indirect Sales Strategic Program Manager Resume

  • Project management experience on global cloud adoption engagements, in presales capacity
  • Performing training gap assessments by translating business needs into efficient, engaging, and ongoing training programs
  • Creating and driving technical training initiatives for new and existing support engineers, as well as other CSS employees with overlapping responsibilities
  • Designing, implementing, and tracking metrics to measure the impact of worldwide technical trainings
  • Working knowledge of product management processes (including product vision and customer requirements)
  • Assessing major performance challenges and developing potential programs and action steps to address those
  • Contributing to functional strategic projects and initiatives considering the latest technological trends
  • Implementing programs to drive broader and deeper engagement of Amazon customers, including in strategically important business areas
  • Championing these programs and holding team members accountable for progress on key program actions

List of Typical Skills For a Strategic Program Manager Resume


Skills For Senior Strategic Program Manager Resume

  • Excellent communication and relationship management skills, particularly given the high visibility with Ochsner partners and affiliates
  • Able to communicate effectively with stakeholders and manage program stakeholder expectations
  • Good understanding of project and program management, including ability to assess project health based on high-level reporting documents
  • Experience leading enterprise level projects interacting with senior executives
  • Demonstrate proficiency in tactfully communicating with all levels of customer leadership
  • Demonstrated knowledge of industry program and project management practices and company policies and procedures

Skills For Growth Operations Strategic Program Manager Resume

  • Ensure effective stakeholder communication
  • Experience in project management, change management, and/or process improvement Required
  • Self-directed with the ability to work independently, set project priorities, and influence stakeholders at all levels of the organization
  • Be a trusted advisor to Executive Management on project priorities and mitigations
  • Demonstrate project management excellence and mentor junior project managers
  • Be the central guardian for consistency and quality of messaging and design across the end-to- end Customer Experience
  • Experience in managing complex programs or projects
  • Profound experience in managing CRM project management
  • Building and maintaining the strategic roadmap for HR

Skills For Controls Advisory Assurance Strategic Program Manager Resume

  • Creating and supporting the approval of business cases for HR Portfolio initiatives
  • Understanding of process development and change management
  • Ensuring client success in complex programs
  • Collaborate with the strategic planning and organisational development teams in constructing, deploying and assessing company-wide strategic initiatives
  • Manage day-to- day program requirements for the operating model, including resourcing, training and development
  • Support the VP Reader; Product Strategy in defining and executing the overarching reader product strategy
  • Anticipate where technology and markets are headed and provide leadership in communicating and aligning RS and its business partners toward that direction
  • Translate the strategic program into a strategic road map and delivery plans, leveraging agile, customer-led prototyping

Skills For Solutions Delivery Strategic Program Manager Resume

  • Advanced understanding of supply chain processes (plan, source, make deliver)
  • Extensive Understanding of the company’s overall business strategy
  • Able to work in a dynamic environment with conflicting requirements and function productively at all times
  • Able to see and understand the overall picture of a program by assembling information from all constituent projects
  • Actively manage the Solution Area Roadmap, takes action (or escalating as needed) to keep the Solution Area on track
  • Ensure realised benefits and resources are captured and tracked in the company short and mid-term planning cycles

Skills For Controls Assurance & Advisory Strategic Program Manager Resume

  • Broad understanding of the company’s operations
  • Goal oriented with the ability to meet deadlines
  • Able to identify and resolve a wide range of issues in imaginative as well as practical ways
  • Able to multi-task productively
  • Able to lead personnel in diverse teams without administrative authority
  • Able to interact with and manage suppliers and sub-contractors
  • Able to interact productively with senior internal and external personnel

Skills For Global Strategic Program Manager Resume

  • Able to complete high level ROI, other financial models, what-if analysis, impact analysis, etc. focused on P&L KPIs
  • Act as a services and support lead or a trusted advisor to customer’s C-level executives at strategic accounts
  • Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology
  • Knowledge of the process to negotiate legal documents front-to-back
  • Graduate from a top university
  • Conduct strategic analyses to enhance spare parts support at a fleet, station, or system level and present to Technical Operations leadership
  • Develop, present, and implement initial provisioning spare parts plan for all new fleet or product inductions and coordinate with various work groups on the implementation plan
  • Liaise with various work groups regarding flight schedule changes, ensuring visibility to such changes throughout the Supply Chain group
  • Develop initial spare parts plan for new domestic and international station set ups, and coordinate with other work groups on the implementation plan to ensure operation is set up for success

Skills For Cib-client Service & Implementations Strategic Program Manager Resume

  • Provide initial development and on-going analytical support for component management programs in coordination with internal work groups and external vendors
  • Use department-developed planning models and analytical tools to access opportunities to optimize fleet, station, or system inventory levels to enhance service level metrics, minimize out-of-service events related to material availability, and consider alternatives to ownership
  • Ad hoc program or inventory analysis projects as required
  • Assist in development of annual capital plan and 5-year forecast in coordination with Supply Chain and Finance groups
  • Assist in liaison with Supply Chain and Finance teams regarding on-going updates to quarterly, annual, and 5-year capital plans based on network & fleet plan changes
  • Monitor capital spend related to strategic programs or projects
  • Construct, manage and evolve the strategic program in line with the company’s business mid-term strategy

Skills For Global Social Care Strategic Program Manager Resume

  • Provide consistent and accurate progress and post-implementation reporting to senior management to track benefit delivery and resources deployed versus the plan
  • Define, run and own the detailed, continuous project evaluation, review and decision process based on a good understanding of the organization's vision, mission, and strategy
  • Provide coaching and training to project managers to help them understand project evaluation criteria and to enable them to efficiently generate inputs feeding prioritisation
  • Enforce a collaborative effort that enables senior executives to reach agreement on program goals and priorities
  • Arbitrate resource conflicts between projects and propose for management decision if needed
  • Identify lessons-learned and continually refine the program process
  • Take a big picture view to think and act strategically
  • Demonstrate excellent judgment, organization skills, group facilitation skills, decision making, delegating and communication skills, both oral and written

Skills For Strategic Program Manager, People Strategy Resume

  • End-to-end project management involving complex business and technical solutions centred around the early requirements, solution design and validation phases of a customer engagement (strategic programs)
  • Support the VP and Director in the development of an annual communications and change management plan integrating all CE initiatives, programs and investments by doing analysis and preparing presentations
  • Gain understanding of the naviHealth business model and processes
  • Provide consultation and critical thought-leader collaboration with key stakeholders
  • Provide strategic leadership on key enterprise initiatives
  • Create and manage thorough project plans, deliver project deliverables, and meet project objectives
  • Create and manage thorough project budgets within targets

Skills For Indirect Sales Strategic Program Manager Resume

  • Ensure projects meet business needs and that the project team and stakeholders understand the project deliverables, value, scope, and timeline
  • Engage the project team in the development of project schedules based on properly defined scope, project deliverables, timelines, and resource requirements
  • Manage Risk Management plan to identify, document, define mitigation plans, track, escalate and resolve project risks, issues, barriers, and dependencies
  • Manage change requests and modifications to the project plan
  • Perform in a consultative role to provide options for business owners to respond to major changes and risks
  • Assure deliverables are reviewed and quality is achieved as planned
  • Facilitate regular status meetings and communicate project progress to all communication channels
  • Identify process improvements, collaborate with stakeholders on resolutions, and implement solutions

List of Typical Responsibilities For a Strategic Program Manager Resume


Responsibilities For Senior Strategic Program Manager Resume

  • Strong document preparation and face to face presentation skills
  • Defining the technical training team with great technical skills, characteristics, and team fit
  • Demonstrated experience marketing an educational program and developing and implementing an outreach program in person, print and digitally
  • Broad experience, across functional and technical areas, designing, developing, deploying, and controlling large scale projects
  • Experience working with global organizations with heavily outsourced operating models and complex matrix organizational structures
  • Extensive international experience in working in virtual teams, preferably in a sales/marketing environment
  • Experience journey and operating model, adopting a robust model to identify and resolve capability gaps

Responsibilities For Growth Operations Strategic Program Manager Resume

  • Share best practice and coach junior program managers to develop the skill set and competencies in the team
  • Senior Account Management experience
  • Managing multiple large-scale software implementation projects within financial services software / Fintech environment
  • Evaluating the merits of potential acquisitions, joint ventures, and des-investments with respect to strategic rationale and synergies
  • Managing Group wide projects and efficiency programs within Global Group COO

Responsibilities For Controls Advisory Assurance Strategic Program Manager Resume

  • Understanding of different credit card products/features, interchange, and offerings from Visa or MasterCard
  • Lead project teams in project planning, including defining project governance structure, scope, deliverables, work breakdown structure and constraints
  • Coordinate and assist senior SG5 leadership with planning, scheduling and execution of executive-level meetings and briefings, and staff packages
  • Management responsibility including managing a team of project management professionals
  • Escalate opportunities and implement reference tools to educate client stakeholders on planning better meetings
  • Drive programs against targeted deliverables by providing vision, strategy and approach
  • Results-driven with track record in delivering against ambitious targets
  • Capable of producing impactful and detailed update reports

Responsibilities For Solutions Delivery Strategic Program Manager Resume

  • Project-manage, from initiation to closure, key initiatives that further COCE goals, including technology-based and enterprise-wide projects
  • Influence and gain the acceptance, cooperation, trust, and confidence of others. (influencing)
  • Work closely with GAD to direct and manage operational expansions and implementations
  • Knowledge of Event Meetings Technology
  • Develop new business procedures and actively seek to improve InSinkErator’s lean new product development process

Responsibilities For Controls Assurance & Advisory Strategic Program Manager Resume

  • Utilize visual project management principles and InSinkErator’s stage gate process to document, execute and manage active projects
  • Overall responsibility for communicating customers’ product needs to HERE divisions as well as closely aligning with the respective sales and customer support organizations to ensure consistent support throughout HERE’s customers worldwide
  • Provide day-to-day expertise to AFMSA/SG5 leadership to ensure that their program goals align with the organization's strategic mission and objectives
  • Assist in the development and accomplishment of briefings for senior leadership
  • Participate in organizational reviews to help identify strengths, weaknesses, and opportunities and aid in the evaluation for mission and operational effectiveness
  • Collaborate with other professionals to discuss project execution, and assist in analyzing project portfolios to help ensure that work aligns to strategic mission
  • Identify projects that require a Technology Readiness Assessment (TRA); schedule, coordinate, and conduct medical TRAs with Principle Investigators, program managers, project managers, and vendor representatives to assess the current and correct Technology Readiness Level (TRL) for projects

Responsibilities For Global Strategic Program Manager Resume

  • Provide feedback on project shortfalls and guidance on achieving the next TRL. Support efforts to transition technology by providing a comprehensive report of the development strategy to all stakeholders and senior decision makers
  • Create annual schedule of project readiness reviews based on priorities from senior developers; coordinate dates and times; conduct TRA briefings, and follow up assessments
  • Track and report TRA schedule to staff and senior decision makers
  • Provide accurate analysis and recommendations. Assist in ensuring program requirements and actions relating to Government/Contract property are anticipated, addressed and performed to meet for customer goals and objectives
  • Provide program management support for mitigation of roadblocks and coordinate stakeholder engagement and analysis activities
  • Proficient with the contents of Department of Defense (DoD), Defense Health Agency (DHA), Military Health Service (MHS), United States Air Force (USAF), Air Force Medical Service (AFMS) Portfolio research, related science and technology, and life-cycle management guidance, policies and practices
  • Manage a multitude of stakeholder expectations, ensure that appropriate governance processes and advocacy plans are in place, facilitate timely and effective decision making, and undertake business negotiations as necessary
  • Own driving improvements in program offerings, constantly assessing and optimizing for performance and scale
  • Be business savvy, including: market, industry and product knowledge; financial and business knowledge; competitive intelligence; and organizational systems

Responsibilities For Cib-client Service & Implementations Strategic Program Manager Resume

  • Own and execute the strategy for a number of AWS SLG Programs
  • Work across sales regions to understand functional and technical requirements to ensure the successful delivery of the program(s)
  • Become an internal evangelist of your programs to drive support and adoption
  • Reviews program/project work and/or products/deliverables to assure results align with the methodology/ support the program/project objectives
  • Develops, baselines, tracks and manages program and project scope, schedule and budget
  • Defines the goals and objectives of the program/project and individual team member’s roles and responsibilities for the duration of the program/project
  • Identifies program level changes and the potential impacts to all related projects and initiatives, determines the recommended solution and facilitates the process of obtaining the Change Control Board’s approval or rejection
  • Ensures the quality of the overall program through constant monitoring, control and auditing of the various initiatives following proven PMI processes and procedures

Responsibilities For Global Social Care Strategic Program Manager Resume

  • Works with program/project quality assurance to ensure a quality implementation of program/project deliverables (technology, training, documentation, etc.) and that the new solution is adopted
  • Meets financial objectives by forecasting requirements; preparing a program/project budget; scheduling expenditures; analysing variances; initiating corrective actions
  • Continually identifies, qualifies, and tracks risks, defining mitigation and contingency plans, assigning appropriate resources, and constantly communicating status
  • Identifies resource requirements and properly communicates those requirements in a timely manner to ensure the program and associated projects are properly staffed with the skilled resources required
  • Serves as the primary interface with stakeholders and the Executive Sponsor to ensure objectives and customer-focused requirements are defined and aligned with company directions
  • Create a clear and compelling vision for the Project

Responsibilities For Strategic Program Manager, People Strategy Resume

  • Accountable for Project level results
  • Work with Product Management to ensure project solutions reflect internal and external customers business and technical requirements and that the requirements are captured and recorded
  • Translate business objectives into Key Performance Indicators and utilize them to drive the successful delivery of Project objectives
  • Prioritize work, set expectations, manage dependencies, formally document objectives and Project plans, initiate and manage Projects, and report progress regularly
  • Identify, analyze, evaluate and prioritize Project risks

Responsibilities For Indirect Sales Strategic Program Manager Resume

  • Strong knowledge of Product Development Life Cycle
  • Anticipate and manage change to Project scope, schedule and costs
  • Monitor Project performance and take corrective actions when necessary to ensure Project success
  • Drive and motivate cross functional groups within HERE to meet and exceed expectations on Project deliverables
  • Successful management and solution delivery of large complex cross-functional IT projects or programs

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