Store Manager Resume Sample

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Felipe Brekke
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Work Experience

Store Manager
02/2018 - PRESENT
Philadelphia, PA
  • Leads the management team in retaining quality Associates
  • Facilitates annual Associate review process
  • Manages the hiring and interviewing process to maintain the proper staffing levels to match the workload
  • Manages all Associate files to company policy/legal requirements
  • Communicates ethical standards to ensure total company policies are followed
  • Leads store meetings as directed and ensures action plans are devised and achieved as needed
  • Responsible for all documentation related to Associate personnel files to company policy / legal requirements, including performance counseling documentation
Associate Store Manager
02/2013 - 11/2017
San Francisco, CA
  • Drives positive reinforcement and motivation to all Associates
  • Coaches and counsels Associates when necessary based on Company productivity goals
  • Ensures Associate performance counseling procedures are followed as necessary, in accordance to company policies / HR guidelines
  • Manages the delivery of hourly training programs in order to achieve store objectives
  • Develops and coaches Executive team to promotable levels and/or larger areas of responsibility
  • Identifies, documents and resolves performance issues and policy violations according to company policy, in partnership with the District Sales Leader/Area Sales Leader and applicable Brand Headquarters’ associates
  • Creates a store culture that is committed to exceeding customer’s expectations and delivering the highest level of customer service at all times
  • Ensures the execution of the company’s customer service policies
  • Ensures compliance to the Company’s Brand Ambassador Dress Standards
Store Manager Trainee
03/2007 - 01/2013
Phoenix, AZ
  • Uses strong decision quality and discretion in establishing business objectives and strategies
  • Maximizes store volume and profits in accordance with store/company goals through excellent staffing, superb customer service and attention to detail in a fast paced environment
  • Drives results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and our customers
  • Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees
  • Addresses poor performance; initiates, administers, and follows up on corrective action for all store employees. Writes and delivers annual performance reviews for team
  • Champions personal leadership development using company tools and programs. Actively seeks feedback from the team, peers and leaders
  • Plans and promotes the daily schedule of employees and the business; interviews, hires, schedules, and disciplines employees


Ohio State University - Marion Campus
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Strong verbal and written communication skills and excellent organizational skills; Ability to manage competing priorities in a fast-paced environment
  • Excellent organizational skills and excellent problem solving skills
  • Possess excellent communication skills, both oral and written, as well as excellent listening skills
  • Strong analytical skills; problem solving skills; an ability to plan and prioritise
  • Strong communication skills, work ethic, excellent customer service and leadership skills
  • Strong internet/PC skills – comfortable in a technology-driven business, strong skills in Excel
  • Outstanding communication and negotiation skills with exceptional skills in managing customers effectively

How to write Store Manager Resume

Store Manager role is responsible for customer, leadership, store, retail, interpersonal, organizational, selling, performance, analytical, training.
To write great resume for store manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Store Manager Resume

The section contact information is important in your store manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Store Manager Resume

The section work experience is an essential part of your store manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous store manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular store manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Store Manager resume experience can include:

  • Display vision and leadership skills; proven track record of developing a team and driving business from all facts
  • Lead sales team in meeting and exceeding weekly, monthly, and quarterly sales goals through effective communication and leadership skills
  • Good PC skills in Microsoft Excel, Word and Chinese Word Processing
  • Utilize strong decision making skills and discretion to establish business objectives and strategies
  • Has good written and oral communication skills; in both English and Filipino
  • Strong operational skills in a customer-facing environment required

Education on a Store Manager Resume

Make sure to make education a priority on your store manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your store manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Store Manager Resume

When listing skills on your store manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical store manager skills:

  • 1, Very good communication (written and oral) skills and interpersonal skills
  • Recruit, hire, train and develop the inside sales team and warehouse staff with a focus on providing excellent customer service and solid selling skills
  • Demonstrated level of proficiency and knowledge of human resource management, merchandising, and strong communication, planning, and leadership skills
  • Excellent communication/networking skills, strong problem solving approach
  • Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
  • Possess good communication skills, good command of both English and Mandarin

List of Typical Experience For a Store Manager Resume


Experience For Store Manager Resume

  • Effective time management, organizational skills, and problem solving skills
  • Strong and verbal communication and excellent organisational skills
  • Excellent planning and prioritizing , demonstrates consistent execution and implementation of strategy
  • Strong project management skills – the ability to play an active role in monitoring progress of initiative and challenging teams to reap most potential
  • Have strong communication, influencing and time management skills
  • Demonstrated high-level selling skills
  • Intermediate to advanced Microsoft Office Skills; solid understanding of Microsoft Excel
  •  Strong analytical skills and data-driven thinking

Experience For Associate Store Manager Resume

  • Strong decision making skills and ability to plan and execute strategies
  • Solid understanding of rules, regulations, policies, and oversight required to effectively manage store within licensee guidelines
  • Effectively assess and manage workload to ensure Store ModTeam remains focused on critical priorities with a balanced approach
  • Proactive and result-oriented with good communication and interpersonal skills
  • Effective time management skills with the ability to delegate tasks

Experience For Asst Store Manager Resume

  • Strong PC and POS skills
  • Multi-task and utilize excellent organizational skills
  • Strong PC and Point of Sale (POS) skills
  • Strong analytical skills and the ability to use KPIs to drive business performance
  • Strong business acumen and analytical skills and the ability to use KPIs to drive business performance
  • Providing on-going coaching and counseling, creating succession plans, and effectively managing performance and corrective action processes
  • Training, developing, and coaching associates on selling skills and behaviors as well as operational procedures
  • Influencing & negotiating skills
  • Controlling daily invoices; taking necessary actions to effectively control store costs

Experience For Store Manager Trainee Resume

  • Mentoring, coaching and development skills
  • Outstanding interpersonal skills – a natural connector
  • Using independent discretion, judgment, and management skills during the majority of the time at work, and in all aspects of the job role
  • Conducts observation, training and coaching of associates in selling process and skills
  • Responsible for continuously developing own skills and competences and developing your team members talent in the best way, being the perfect role model

Experience For Licensed Store Manager Resume

  • Prior management experience hiring, managing and motivating a team to achieve revenue targets and deliver exceptional service levels
  • Effectively controls store variable expenses, including achieving budgeted wage percent
  • Team building & coaching skills
  • Demonstrated performance leading a strong team focused on excellence in service and sales
  • Effectively lead Doctor of Optometry co-planning business meetings
  • Understand customers’ needs and wants. Effectively communicate with the Buying Office

Experience For Store Manager Designate Resume

  • Computer skills including operation of retail POS, Microsoft Word, and Excel
  • As a high performing optical associate or non-optical retail supervisory experience (or equivalent experience as a LensCrafters Assistant Manager)
  • Organization & critical thinking skills
  • Solid management background with at least 1 year of store managing experience for a high end retail brand
  • Basic computer skills, including MS Word, Excel, Outlook, Internet, and POS
  • Solid management background with at least 3 years of store managing experience for a high end retail brand
  • Solid management background with at least two years of store managing experience for a high-end retail brand

Experience For Starbucks Store Manager Resume

  • 3 – 5 years related experience in a high volume location and/or training; or equivalent combination of education and experience
  • Demonstrate effective oral and written communication
  • Knowledgeable of Brand products and assortments (i.e., fit and fabric). Communicates this information to customers and Associates effectively
  • Excellent leadership and management experience required
  • Coaches and develops team members as necessary through proper leadership skills
  • Demonstrated experience in coaching a team to high performance levels

Experience For Senior Store Manager Resume

  • Retail management or strong customer service experience
  • Or more of retail managerial experience along with a proven track record of positions with increasing responsibility
  • Monitor and improve the sales skills of all coworkers
  • Demonstrated ability, in a store management capacity, to successfully operate and drive the sales performance of an apparel retail store
  • Outstanding leadership and communications skills
  • Effectively lead employees
  • Leads the store team and serves as the expert on company culture, store operations, policies & procedures, management and exceptional sales and service skills
  • Effectively promote all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieve all store and personal goals

Experience For Outlet Store Manager Resume

  • Effectively delegates assignments and follows up to verify completion. Provides assistance and training as necessary
  • More than 5 years of store management experience, more than 3 luxury retail store management experience
  • Good English and office software skill
  • Retail store management experience or People Management Experience
  • Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store
  • Fluency in German and English, additional languages skills are an advantage
  • Effectively trains new store management in proper store and department operations
  • Become aware of each employee’s strengths and development opportunities. Utilize this knowledge effectively
  • Some prior Management experience

Experience For Technology Store Manager Resume

  • Good Salary: £20,000-£26,000, dependent on experience
  • Effectively lead the team to drive performance to achieve sales and commercial KPI’s
  • Manages and allocates resources effectively and efficiently to ensure store meets key performance indicators and profit and loss expectations
  • Exceeding Members’ expectations and a dedication to creating a great shopping experience for all BJ’s members
  • Maintaining high store standards through excellent merchandising

List of Typical Skills For a Store Manager Resume


Skills For Store Manager Resume

  • Empower associates to use their skills, experience and good judgment as an effective customer service tool
  • Outstanding interpersonal skills, time management, communication skills (both written and verbal)
  • Energizes and encourages selling skills and guest delight. Develops these skills through coaching, following-up and interacting with guests on the floor
  • Demonstrates strong retail math and problem solving skills
  • Proven strong leadership and customer service skills
  • Uccessful Retail/Commercial tire experience and demonstrate high management skills
  • Lead a team through strong knowledge and skills regarding customer relations and deliver unsurpassed Customer Experiences
  • Coaching the store staff on how to effectively delight Bose customers at retail and offer a unique customer experience and value proposition

Skills For Associate Store Manager Resume

  • Drive sales through providing excellent customer service, maintaining a high level of product knowledge, and presenting merchandise effectively and creatively
  • Proven track record of being in a leadership role and effectively managing people
  • Leadership skills with experience in coaching, mentoring and performance management
  • Effectively identify and select top talent. Use the Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees
  • Effective recruiting and interviewing of candidates who possess the skills necessary to help achieve store goals
  • Strong communication skills–interpersonal, relationship building, presentations, verbal/written, listening
  • Exercise strong multi-tasking and time-management skills
  • Drive for resolution, strong problem solving skills

Skills For Asst Store Manager Resume

  • Effective verbal and written communication skills including professional email etiquette
  • Excellent knowledge of retail selling skills with a customer service focus
  • Strong interpersonal, communications, analytical, problem-solving, and organizational skills with a highly developed customer centric focus
  • Strong business analysis and merchandising skills
  • Excellent interpersonal and communication skills, including written and oral
  • Independent, excellent talent management skills and coaching techniques

Skills For Store Manager Trainee Resume

  • Excellent networking skills and ability to forge relationships within the community
  • Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment
  • Excellent planning, organizational, delegation and follow-up skills
  • Resolve all human resources issues in a timely and effective manner, partnering with HR effectively
  • To recruit competent staff who represent the brand and its image while maintaining quality communication skills to ensure excellent customer service
  • Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
  • Work Experience: 3-5 years of progressive retail experience including 1 year of multiple store management experience
  • Demonstrated expertise in retail merchandising and operational skills

Skills For Licensed Store Manager Resume

  • Strong interpersonal skills with an outgoing, friendly, positive attitude
  • Effective communication skills (verbal, listening)
  • Strong communication, inter-personal and people skills
  • Excellent Communication Skills – both verbal and written. Customer service is a vital part of this job
  • Effective people management and development skills

Skills For Store Manager Designate Resume

  • Operate independently, and communicate effectively, at all levels of an extremely fast-paced, change oriented organization
  • Excellent analytical, problem-solving and reconciliation skills
  • Ensure the store operates efficiently and effectively and in compliance of company standard
  • Strong leadership skills and the ability to motivate people in order to achieve sales objectives
  • Excellent communication skills (fluent in English, verbal/ written)
  • Effective verbal and written communication skills, attention to detail
  • Exhibits good communication and interpersonal skills; expresses him/herself in a respectful and professional manner

Skills For Starbucks Store Manager Resume

  • Has strong team player skills
  • Strong communication skills & ability to organize & lead a team to achieve sales goals
  • Strong operational skills with the ability to multi-task and meet tight deadlines concurrently
  • Lead others. Strong oral and written communication skills
  • Have strong time-management and delegation skills
  • Working with your team and country retail management to ensure that effective implementation of tools, working methods and proven solutions take place
  • Coaching and motivation of the team to deliver RL Experience to an exceptional level as well as sales and profit results by providing the RL Experience
  • Training and recruitment skills
  • Delivering strong sales, like for like growth and effective cost management through budget management and shrinkage

Skills For Senior Store Manager Resume

  • Effectively oversee all store operations with an emphasis on maintaining an assigned budget, controlling expenses, growing sales, and managing inventory
  • Supervisory skills; working knowledge operating and managing a retail store
  • Train and develop team to elevate their skills and expertise. Conduct recurring coaching/counseling sessions to review performance and provide feedback
  • Responsible for employee training including but not limited to; Selling Skills, Product Knowledge, Visual Standards, HR, Loss Prevention and Safety
  • Talent management - proven experience in staff development and performance management including performance evaluations and succession planning
  • Prior experience in managing in a retail and/or manufacturing environment
  • Management experience; including previous sales manager and merchandising manager experience
  • Demonstrated strength in establishing and maintain strong relationships with staff to ensure open lines of communication for coaching and development
  • Leadership experience and demonstrate a passionate for developing others, ensuring one consistent voice runs throughout the management team

Skills For Outlet Store Manager Resume

  • Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting
  • Two years of Experience from managing a team with at least five people, and experience from training people in sales and service
  • To ensure that merchandising objects, operating standards and controllable costs are managed effectively
  • Strong selling background with a proven track record of achieving top results in individual sales performance
  • I am hungry for knowledge and want to improve my skills and learning to benefit the IKEA Brand and my personal growth
  • Well developed strategic, organizational and decision making skills
  • A proven track record in retail management; experience working for a luxury brand or in a luxury environment (1-2+ years)

Skills For Technology Store Manager Resume

  • Solid management background with at least 5 years of store managing experience for a high end retail brand
  • Superior skills in managing employees with an ability to develop and mentor as it relates to sales performance
  • Advance skills in supervision, communications, selling, and ways to generate sales
  • Strong commercial awareness and a proven track record of delivering results
  • A strong track record of delivering excellent customer service
  • Previous experience of a similar role where they have managed a team and been required to prioritise and multi-task various and competing demand

List of Typical Responsibilities For a Store Manager Resume


Responsibilities For Store Manager Resume

  • Effectively coach those Team Members performing below expectations through effective communication, timely feedback, and performance appraisals
  • Responsible for effectively assigning work to employees based on their skill level
  • Excellent people and sales skills
  • Proven experience managing a team in a professional environment required, including planning work and holiday rotas
  • Maintains Skills and Knowledge Tracking Sheet and ensures timely training of new hires
  • Drive sales at high velocity by using superior merchandising skills to ensure the best visual placement of product

Responsibilities For Associate Store Manager Resume

  • Coach the store team to reinforce TCO training concepts and develop necessary skills to ensure consistent delivery of Retail Service Excellence
  • High organizational and planning skills with the ability to adapt quickly to strategic change
  • Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner
  • Manage and maximize area sales and customer experience objectives, while maintaining sales and customer experience objectives in Home Store
  • Effectively perform operational functions: opens and closes the store, register, and back office management procedures
  • Proven strong performance within a senior store management role in a high volume and high turnover store
  • Achieve store’s payroll budget goals through effectively staffing
  • Provides a great customer experience through leading by example, compelling merchandising standards and a well-trained team

Responsibilities For Asst Store Manager Resume

  • Successful experience managing a complex business (managing budget, people, logistic, marketing)
  • Ensure timely and effective resolution of all significant performance issues by creating action plans for underperforming employees
  • Holds managers to clear accountability, directs change while maintaining operating effectiveness,
  • Proven history of leading and inspiring a team
  • Can demonstrate how they have grown a business (Commerciality, Profit & Loss, Forecasting & Budgeting)
  • Ensure store experience (team grooming, music, video, food and beverage ect.) and store maintenance are up to standards according to Company guidelines
  • Keep up to date on stock situation and proactively work with local merchandising planning teams on stock consolidation and transfers
  • Works with the Store Manager to assess the effectiveness of the team and provide the appropriate level of coaching performance feedback

Responsibilities For Store Manager Trainee Resume

  • Responsible for securing that the store generates sales and provides excellent customer service
  • In Retail Management and selling experience (in retail fashion, an asset)
  • Previous experience in clientelling, and luxury customer service is essential
  • Used to manage a P&L, work with KPI’s and good level in excel (analytics, reporting, action plan development…)
  • Creates and maintains a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience
  • Advanced relationship building, a demonstrated ability to influence a team and customer outreach
  • Demonstrate sales leadership by role playing and active floor presence
  • Remains calm during periods of high volume and provides excellent service to all customers
  • Excels at building a strong team environment

Responsibilities For Licensed Store Manager Resume

  • Develops and maintains a good working relationship with doctor(s) associated with the store and serves as liaison between doctor and store personnel
  • Demonstrate the ability to multi-task and respond quickly and appropriately to changing environments
  • Models and coaches effective Manager on Duty behaviors to maximize performance and productivity
  • Builds customer loyalty through in-store experience, social media and email capture
  • A relevant experience in sales (in the luxury industry)
  • Experience in a managerial position (10 people)
  • Mandatory fluency in English. Another language would be an asset - Good knowledge of Microsoft Pack Office
  • Experience in retail store management
  • Demonstrate knowledge of all relevant company policies and procedures and state and federal laws and requirements (Compliance, HR, Legal, and Operations

Responsibilities For Store Manager Designate Resume

  • Management or supervisory experience – required
  • Have a valid driver’s license and a willingness to travel as required
  • Passionate for the fashion industry; industry awareness and a strong business insight
  • Support customers throughout their experience from initial contact through deepening interest, reservation, order, and delivery
  • Experience in a luxury brand or in a luxury service and selling environment
  • Experience within similar roles as well as years within management required

Responsibilities For Starbucks Store Manager Resume

  • Prioritise and manage multiple projects at the same time
  • Experience in similar roles required
  • Ensure strong partnership with the Regional Manager and merchant teams by providing market-specific input for the execution of seasonal buys
  • Experience with content operations and distribution, shepherding partners through product and platform launches
  • Generating planned profit objectives through effective techniques, technological improvements and productivity enhancements
  • Attaining planned sales volume through effective supervision of warehouse management and communication with the Home Office
  • Experience as a retail store or warehouse operations manager
  • Mush have experience in a in a high sales volume supermarket ($20M annual or above), mass merchant, retail or wholesale club environment
  • Responsible for coaching, leading and developing your team to ensure an extraordinary customer experience and thereby continuously strengthen our brand

Responsibilities For Senior Store Manager Resume

  • Retail experience, snowsports retail required
  • Overseeing financial managing in store i.e. that cashing up is executed correctly
  • Budgeting all advertising and marketing plans
  • Confirming that all employees are using and completing any necessary forms in a timely manner
  • Maintaining the company’s visual merchandise standards for the entire store, including general housekeeping cleanliness
  • Leading a high performing customer facing and service orientated team
  • Leading, training and managing the store staff

Responsibilities For Outlet Store Manager Resume

  • Leading, training and managing the store’s staff
  • Making sure that the store is presentable and has the appropriate stock of merchandise Guiding and aiding the customer
  • Identifying business trends and reacting quickly to the needs of the business
  • Leading and planning the daily work and operations in the store
  • Guiding and aiding the customer
  • Analysing the sales figures and other key figures and taking the required actions
  • Leading and planning the daily operations in the store
  • Recruiting and interviewing appropriate staff
  • Analyzing the sales and key figures and taking the required actions

Responsibilities For Technology Store Manager Resume

  • Leading and motivating a team to success
  • Maintaining a positive brand image and service standards including uniform/presentation standards and our philosophy on customer service
  • Upholding and developing product quality in line with standards
  • Fostering Diverse and Productive Community and Market Relationships
  • Recruiting suitable store staff
  • Securing that the store is presentable and has the appropriate stock of merchandise

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