Staff Support Resume Sample

20 votes
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Tia Carroll
1921 Heloise Loop,  Los Angeles, CA
+1 (555) 596 9696

Work Experience

Senior Level Staff Support Officer
02/2016 - PRESENT
Dallas, TX
  • Quickly learn software packages relevant to functioning
  • Leverage the Corporation’s travel and event and logistics spend while implementing industry best practices in order to maximize best value to Leidos
  • A customer focused, assertive and dynamic individual who is proactive in communications in order to develop effective relationships at all levels within the company
  • Solid analytical skills and demonstrated ability as a problem solver
  • High energy level, comfortable performing multifaceted initiatives in conjunction with day-to-day activities
  • High level of integrity and credibility and the ability to forge positive, professional relationships through the use of tact, diplomacy and discretion
  • Effectively refer customers to appropriate area of Employment and/or escort through the appropriate front desk processes based on the customer’s needs
  • Participate in the 24 7 on-call rotation to assist premium customers off hours
  • Liaise with the APAC SE teams as needed on answering their technical questions and issues, assisting in customer evals and demo’s occurring in the APAC office
Cultural Outreach & Enrichment Program Staff Support
10/2010 - 10/2015
Los Angeles, CA
  • Provide technical support to applicants and hiring department regarding the university applicant tracking and on-boarding system
  • Demonstrated complete administrative skills, including excellent interpersonal, verbal and written communication skills
  • Demonstrated ability to initiate and maintain positive relationships
  • Evidence of accuracy in recording data and attention to detail
  • Demonstrated ability to handle multiple tasks with frequent interruptions
  • Coordinate across C&ORC (Compliance and Operational Risk Control) and partner with Human Resources, Legal, Finance, Corporate Services across APAC locations
  • Assist with data collation and reporting for Operational Risk Management (ORM) and Governance matters
Building & Grounds Staff Support Assistant
02/2008 - 07/2010
Boston, MA
  • Manage hot customer escalations and drive issues to completion while keeping all involved parties in the loop. Ability to work with other organizations such as Sustaining and QA to convey customer concerns and requirements to be a champion for the customer in providing a timely problem resolution
  • Participate in the 24 7 on-call support rotation to provide escalation coverage to Premium customers including after-hours support
  • Liaise with the EMEA SE teams as needed on answering their technical questions and needs
  • Preparing and maintaining time and attendance; and auditing time and attendance records
  • Preparing a variety of technical and sensitive correspondence; assisting with time sensitive database input to keep work load current and accurate; and serving as backup to the Manpower Specialist and alternate Top Secret Control Officer
  • Handling substantive inquiries concerning established policies and providing sensitive information
  • Maintaining and updating administrative manuals, agency roster of key officials in all offices, office tickler system for all documents, internal phone list, Continuity of Operations Plan (COOP) plan and Office Recall Plan


Troy University - Pensacola
2003 - 2007
Bachelor's Degree in Management

Professional Skills

  • Five (5) years’ experience working with multiple USG organizations creating and implementing strategic policies
  • FAA-3330-43-1 : Rating of Air Traffic Experience For AT Movement
  • Experience supporting the IC or USG policy community in a staff officer capacity
  • Intellectual curiosity and willingness to think outside of the box
  • Real Estate Services (RES) knowledge
  • Proficiency with eLedger/EPM and Hyperion Essbase
  • Five (5) years’ experience with developing, creating, and articulating strategies and plans to support organizational goals related to the Cyber functional area

How to write Staff Support Resume

Staff Support role is responsible for events, software, training, database, auditing, purchasing, security, telecommunications, reporting, travel.
To write great resume for staff support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Staff Support Resume

The section contact information is important in your staff support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Staff Support Resume

The section work experience is an essential part of your staff support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous staff support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular staff support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Staff Support resume experience can include:

  • Experience in banking
  • Knowledge of security rules and regulations sufficient in handling sensitive information
  • Assist with Financial Control related aspects such as forecasts and expenses requests
  • Help facilitate the C&ORC People Agenda and drive global GRC initiatives
  • Devise materials for management meetings and department wide events such as townhalls
  • Assist the C&ORC management team to develop and implement department-wide initiatives

Education on a Staff Support Resume

Make sure to make education a priority on your staff support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your staff support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Staff Support Resume

When listing skills on your staff support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical staff support skills:

  • Advanced Excel skills with knowledge of pivot tables and advanced PowerPoint production skills
  • Strong communication and interpersonal skills in order to liaise with all ranks in the organisation
  • Work closely together with the CoS team on special projects and to maintain effective day-to-day running of the department
  • Accrual accounting experience
  • Ten (10) years’ experience related to the designated functional Area of Responsibility (AOR)
  • Ten (10) years’ experience related to the designated regional Area of Responsibility (AOR)

List of Typical Skills For a Staff Support Resume


Skills For Cultural Outreach & Enrichment Program Staff Support Resume

  • Strong operating and troubleshooting knowledge across various networking technologies such as: Ethernet, TCP/IP, OSPF, Security (VPN, Inline, SSL), Trunking/ Stacking,
  • Operate a variety of office automation software and equipment
  • Communicate with persons of various levels in order to exchange sensitive information and to facilitate completion of assignments with critical time restraints
  • Knowledge of administrative concepts, practices, policies, and procedures in order to independently perform a full range of administrative functions
  • Organise social events and coordinate office management matters
  • Specialty/Department/Practice –Risk Management

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