Technical Support Staff Resume Sample

4.8
8 votes
Cathryn Bogisich
4452 Zemlak Mountains,  Dallas, TX
+1 (555) 245 1481

Work Experience


Support Chief Technical Staff
06/2017 - PRESENT
Phoenix, AZ
  • Resolve customer’s issues via the telephone, email or Webex session
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
  • Prepare Radar performance estimation to include the preparation of technical documentation
  • Collect test data and performs Radar analysis to use in reviews and problem solving resolution
  • Develop Radar simulations and scenarios
  • Develop and design Radar mode and signal processing, and prepares written algorithm description documents (ADDs)
  • Develop and enhance the Radar tracker system
  • Integrate and test the new and existing radar functions
  • Travel to support demonstrations and customer tests at US Government field test sites
Staff Technical Support Engineer
09/2014 - 02/2017
Chicago, IL
  • Proven track record of developing and executing successful sourcing and recruiting strategies
  • Proven ability to build strong, collaborative work relationships with colleagues and internal customers
  • Proficiency with Microsoft Excel, PowerPoint, Word, and electronic applicant tracking systems
  • Strong knowledge in staffing employment laws
  • Experience with semiconductor processing equipment, methods, and processes
  • Experience with metrology equipment
  • Experience with a cleanroom work environment (Class 100)
  • Good mechanical aptitude and/or chemical handling ability
  • Effective communication and technical writing skills
Technical Support Eng Staff
04/2008 - 07/2014
Houston, TX
  • Experience with full development cycle of FPGA design with Xilinx Virtex FPGA
  • Experienced with Modelsim, Aldec and PADs Logic
  • Experience with FPGA IP Core integration including PCIe, DDR4, Gigabit Ethernet, USB3.0, and SERDES
  • Experience in writing software Graphical User Interface in JAVA
  • Experience with high speed Circuit Cards design with FPGAs and DSPs
  • Setup and use version control systems
  • Efficiently multi-task and commit to working under deadlines
  • Experience leading teams in design and integration of prototype hardware.Technical/engineering experience in mechanical design, analysis, and integration of hardware

Education


Huntington University
2004 - 2008
Engineer's Degree in Computer Science

Professional Skills


  • Strong interpersonal skills, including experience working in a team environment
  • Possess excellent customer handling skills to deliver top notch Customer experience for global customers
  • Strong leadership skills and experience building
  • Management experience; demonstrated training and presentation skills
  • Project Management experience. Demonstrated, applied experience establishing and delivering complex projects in the $50K – $15M range
  • Excellent problem-solving skills for detailed data analysis and detection of latent issues in data products or equipment and vehicle performance
  • Demonstrated skills using metrology tools such as interferometers, alignment microscopes, theodolites, and autocollimators

How to write Technical Support Staff Resume

Technical Support Staff role is responsible for interpersonal, customer, troubleshooting, training, linux, documentation, analysis, analytical, leadership, organization.
To write great resume for technical support staff job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technical Support Staff Resume

The section contact information is important in your technical support staff resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technical Support Staff Resume

The section work experience is an essential part of your technical support staff resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support staff responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support staff position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Technical Support Staff resume experience can include:

  • Keeping the architectural knowledge of Juniper Routing products, JUNOS, troubleshooting skills up to date
  • Demonstrated experience sourcing candidates via networks, referrals, social networking, and other sourcing channels
  • Prior Hardware Maintenance and/or System Administrator experience as applied to developing and conducting training on systems
  • Sales or relationship building skills
  • Understand and analyze complex issues along with troubleshooting skills
  • Demonstrable experience taking initiative and solid attention to detail

Education on a Technical Support Staff Resume

Make sure to make education a priority on your technical support staff resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support staff experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technical Support Staff Resume

When listing skills on your technical support staff resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical technical support staff skills:

  • Demonstrates strong team leadership and interpersonal skills requiring minimal direction
  • Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with critical internal & external stakeholders
  • Effective communication skills to interface with customers, support personnel and management, and for providing high-quality documentation to customers
  • Excellent grammar and proof-reading skills
  • Strong technical, troubleshooting and analysis skills
  • Strong computer skills (MS Word, Excel, Applicant Tracking Systems, PowerPoint)

List of Typical Experience For a Technical Support Staff Resume

1

Experience For Support Chief Technical Staff Resume

  • Strong, professional written and verbal interpersonal skills
  • Handle various tasks and prioritize effectively
  • Attend meeting with vTSU mgmt. to provide guidance on future skills requirements and development/training of vTSU members
  • Superb communication skills, ability to work independently
  • Teller experience and/or financial services experience
  • Demonstrated (10+ years of) experience in Ada development, integration and test
  • Working experience with: Linux, FreeBSD, MacOS, Scripting languages (e.g. Python)
  • Experience leading efforts in Business Development and Capture Management demonstrating an ability to build winning strategies
  • Experience working with Telematics device and reporting in MYGEOTAB dashboard or other vehicle tracking software
2

Experience For Staff Technical Support Engineer Resume

  • Experience driving diversity or niche recruiting/sourcing initiatives
  • Experience designing creative external sourcing strategies that address both short-term and long-term hiring needs
  • Working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
  • Experience leading competitive strategic proposals ($50 to $500M range or has been a Book Boss/Volume lead on a strategic proposal ranging from $500M to $1.0B)
  • Solid e-payments processing and/or banking customer service and/or back office knowledge
  • Professional recruiting or a combination of professional and agency staffing experience
  • Experience managing high volume and adhering to process and/or compliance requirements
  • 6 yrs to 9 yrs Technical experience in Networking Support or QA/Sustaining environments
  • Recruiting or sourcing experience with deliverable results
3

Experience For Client Technical Support Rep, Staff Resume

  • Working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
  • 5yrs to 9yrs Technical experience in Networking Support or QA/Sustaining environments
  • Experience with Creo Parametric or comparable CAD modeling products
  • Direct experience working with software management and compliance tools (systems)
  • Employ innovative and effective sourcing methods in multiple countries/ regions to ensure on-time and qualified candidates
4

Experience For Technical Support Eng Staff Resume

  • Partner in the development of tools and processes to enhance international hiring efficiencies and effectiveness
  • The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources
  • Experience with producing technical documentation
  • Experience with Ada and C++ and/or Java and C++ programming
  • 3+ banking operations/customer service experience required
  • Experience working with eService applications or in the financial services industry
5

Experience For Staff Technical Support Engr Resume

  • Type of work experience required:Direct customer/client support in the Financial services/ banking industry
  • Experience leading proposals
  • Experienced in supporting enterprise IT
  • Experience in coordinating simultaneous initiatives in a fast-paced environment
  • Strong understanding of the HTTP Request/Response Cycle
6

Experience For Staff Technical Support Training Specialist Resume

  • Proven ability to coordinate & manage project issues, risks and changes
  • Capture/Proposal/New Business Experience
  • Applicable experience
  • Experience with RMF, DAAPM, DFARS, ICD 503, JISG, JFAN, NISPOM, and/or NIST 800-53
  • Experience with DevOps, private cloud services and centralized system management (Chef, Puppet, etc.)
  • Federal Government source selection experience
  • System experience in Windows & Linux server platform, Virtual platform (VM, KVM), Azure, AWS & GCE Cloud platform
7

Experience For Customer Focused Technical Support Engingeer Staff Resume

  • Dynamic, energetic, motivated, positive outlook Skilled in a technological work environment
  • Database experience (Microsoft SQL)
  • Experience with AXI4 protocols
  • Experience with PowerPC, ARM Cortex A53, and Cortex R5
  • DoD or government / military experience
8

Experience For Client Technical Support Specialist, Staff Resume

  • Proven ability to influence through change
  • Experience in Hardware Maintenance and System Administration
  • Experience with Java
  • Experience with Rhapsody
  • Identify and establish effective internal and external relationships to accomplish project objectives
9

Experience For Americas Cng Staff Cng Technical Support Engineer Resume

  • Experience with continual integration and continual deployment tools such as Hudson/Jenkins, Jira, Accurev, Subversion
  • Demonstrated ability to design both refractive and reflective optical systems
  • Experience with alignment and test of optical hardware intended for use in space environment
  • Background which includes experience with Adobe FrameMaker
  • Experience with: Rational Team Concert, Jenkins, Coverity, Eclipse
  • Capture and proposal experience
  • UNIX Sys Admin experience
10

Experience For Technical Support Staff Resume

  • Security + - DoD 8570 certification required UNIX Sys Admin experience
  • Experience with build and test of passive optical sensors and components
  • Database Experience - SQL Q
  • Experience (type & duration)
  • Full life cycle experience in a high volume, fast paced work environment
  • Proven ability to attract and hire candidates with security clearance
  • Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations including Compute, Storage and Networking

List of Typical Skills For a Technical Support Staff Resume

1

Skills For Support Chief Technical Staff Resume

  • Strong team leadership and organizational skills
  • Solid conflict management skills
  • Strong organizational skills with specific emphasis on attention to detail
  • Excellent HTML5 / CSS3 skills
  • Good project management, problem resolution and analytical skills
  • Creative thinking and methodical analysis and documentation skills
  • Prior experience working in a Support/Technical Assistance Center (TAC) team
  • Air traffic control experience, of which at least 15 being ATCT specific experience
2

Skills For Staff Technical Support Engineer Resume

  • Expert MS Office skills, especially Word, PowerPoint and Excel
  • Analytical and design skills at multiple product levels
  • Analytic skills; able to interpret and report out on data
  • Demonstrated experience on proposal /
  • Prior HR Generalist experience
  • Exceptional written, verbal and social communication skills
  • Proven experience in all phases of Requirements (hardware and software) management
3

Skills For Client Technical Support Rep, Staff Resume

  • US Army experience, experience with M27A01 and M142 systems in tactical operations and fire control systems
  • Working experience with hardware and software applications
  • Tooling Proposal Experience for Design & Labor
  • Writing ETPs and ATPs (Engineering and Acceptance Test Procedures)Experience working with both customer and internal resources
  • Taking ownership of high priority customer issues and ensuring prompt service restoration and resolution to the customer’s satisfaction
  • Working closely with Service Managers to help them gain a good understanding of the technical issues and their resolution
  • Experienced in performing system engineering, analytical, and problem solving activities using structured problem solving techniques
  • Experience working in a systems engineering environment and supporting design, developmental and sustainment engineering disciplines
  • Experience recruiting Technical, Engineering, Operations or Manufacturing environment
4

Skills For Technical Support Eng Staff Resume

  • Experience working engineering product test acceptance-related tasks and integration of new systems into an existing architecture
  • Experience applying geometric dimensioning and tolerancing methods
  • Experience in operating with financial systems, including SAP
  • Experience in developing or evaluating proposals
  • Experience working in the Aerospace/Defense Engineering field
  • Experience in performing Stray Light Analysis utilizing tools such as FRED or TracePro
  • Experience hiring and recruiting for senior level roles
  • Experience implementing DISA standards and patching network devices
  • Experience with creating and overseeing technical documentation, such as design reviews, test plans, and procedures
5

Skills For Staff Technical Support Engr Resume

  • Experience using Success Factors or other Compensation Planning Tools
  • Experience working in a fast-paced, diverse environment with regimented reporting structure and short suspense dates on reports to customers
  • Experience working with relational databases, scheduling software and other related technologies
  • Experienced conducting briefings and participating in technical meetings with internal and external users
  • Experience working in banking or financial services industry
  • Experience in fully documenting changes, required testing, and regression analysis
  • Experience with Linux operating systems including Linux/Unix specific platforms (i.e. RHEL 6.x & 7.x)
  • Experience in troubleshooting data network level issues - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email
  • Experience with Linux operating systems, including Linux/Unix specific platforms (i.e. RHEL 6.x & 7.x)
6

Skills For Staff Technical Support Training Specialist Resume

  • Experience in all phases of Software Engineering including, requirements, design, code, test and integration
  • Corporate recruiting experience within a federal contracting environment
  • Experience troubleshooting communications protocols
  • Experience with J2EE Frameworks such as Spring/Hibernate, Smartclient GUI
  • Experience integrating software on large complex programs
7

Skills For Customer Focused Technical Support Engingeer Staff Resume

  • Strong understanding of DoD Acquisition Process
  • Experience identifying and address root cause of cycle-time bottlenecks
  • Experience recruiting in a third party agency environment
  • Experience in a high volume, transaction-oriented search firm recruiting environment
  • Twenty or more years of detailed analysis of aerospace system performance, systems engineering design and developmental experience
  • Experience working with government labs
  • Experience in software engineering domain
8

Skills For Client Technical Support Specialist, Staff Resume

  • Experience in software engineering domain
  • Experience working on SIPR networks
  • Experience with MDA Test Event planning and execution
  • Experience designing Machine or Automation Equipment
  • Experience designing MOLD’s (Compression, Injection, RTM, and etc.)
  • Proven past performance in project management or task lead including cost control, schedule, and contract management
9

Skills For Americas Cng Staff Cng Technical Support Engineer Resume

  • Experience with communicating directly with customers, through design reviews, monthly management reviews, and direct briefings
  • Good understanding of build tools like Grunt or Gulp, WebPack
  • Experience writing unit tests for JavaScript code
  • Previous experience working for a government defense contractor
  • Experience with VMWare or Virtual Computing
  • Experience working with JPL or NASA projects
10

Skills For Technical Support Staff Resume

  • Experience recruiting US Military
  • Experience recruiting US and local nationals for international assignments
  • Experience in evaluating program financial performance
  • Experience with MODTRANv5.3+, including User Defined atmospheres
  • Carry out technical validation of training content from vTSU

List of Typical Responsibilities For a Technical Support Staff Resume

1

Responsibilities For Support Chief Technical Staff Resume

  • Experience in Microsoft Office skills (Word and PowerPoint)
  • Possesses the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented
  • Possess strong attention to detail, analytical skills, and organization capabilities
  • Strong organizational skills and able to accurately report metrics
  • Experience in writing Knowledge base Articles and a strong believer for Knowledge Centric Support
2

Responsibilities For Staff Technical Support Engineer Resume

  • Experience using VM (Visiprise Manufacturing) system
  • Experience with Windows operating systems
  • CCNA or equivalent certification and/or related work experience
  • Test new hardware and software releases in the lab and provide feedback to engineering prior to product GA release
  • Experience working in an agile, collaborative environment to produce deliverable products
  • Hands-on experience in routing/networking industry
  • Experience implementing standard proposal processes or procedures
3

Responsibilities For Client Technical Support Rep, Staff Resume

  • Experience using technical acumen (proposal/capture process)
  • Five years banking operations/customer service experience required
  • Experience in RF Optics systems
  • Proven ability to see open action items through to completion
  • Develop and maintain metrics to improve fleet program cost effectiveness and safety performance
4

Responsibilities For Technical Support Eng Staff Resume

  • Develop strong relationships with subject matter experts and communicators across the business
  • Proven ability to attract and hire high level candidates with security clearances
  • Experience with C++
  • Strong knowledge of Windows system security and network infrastructure services such as DHCP, DNS, LDAP, NIS, CIFS, NFS, and CA
  • Demonstrated proficiency with technical documentation (i.e. implementation guides)
  • Experience with the Microsoft Office suite (e.g.
5

Responsibilities For Staff Technical Support Engr Resume

  • Customer service and banking experience is beneficial
  • Experience teaching technical material, preferably at the operating system level
  • Experience in the development, installation and maintenance of radar, electronic or microprocessor equipment and systems
  • Production test experience, metrics capture and reporting
  • Experience using Subversion or similar software version control repository
  • Experience leading a technical team of RF Engineers and Analysts
  • Experience recruiting technical external talent (i.e. software, hardware, systems)
  • Experience with II-VI and III-V materials processing
  • Experience with speechwriting
6

Responsibilities For Staff Technical Support Training Specialist Resume

  • Experience with ERAM programs
  • Software technical support/application support/production support and/or development, or other relevant experience
  • Experience with risk and opportunity management or analysis, preferably in the defense industry and/or with large programs
  • BA/BS from an accredited college or university or equivalent experience
  • Knowledge & experience with Eracent and System Center Configuration Manager (SCCM)
  • Attention to detail and a sense of urgency, strong work ethic and positive attitude
7

Responsibilities For Customer Focused Technical Support Engingeer Staff Resume

  • Demonstrated agility and adaptability to changes in direction
  • Proven ability to execute and juggle multiple projects
  • Experience with PRA Toolkit for EO scene simulation
  • Partner with recruiters to generate leads, leverage resources, and share information that facilitates an effective search process
  • Working understanding of IP networking including network setup, configuration, troubleshooting and debugging
8

Responsibilities For Client Technical Support Specialist, Staff Resume

  • Maintaining, automating, or documenting methods to improve toolchain delivery and deployment
  • Resolving, documenting, or escalating issues with toolchain deployment
  • Providing guidelines to vTSU team on how best to develop training (either eLearning or ILT – I.e. when to build labs versus simulations; etc..)
  • Using one’s background in training and/or instructional media towards the development of training material
  • Developing, testing, and integrating software
9

Responsibilities For Americas Cng Staff Cng Technical Support Engineer Resume

  • Tackling new challenges day-to-day – continuous learning and training for all Fiserv products/services
  • Debugging/troubleshooting customer environments and resolving network performance issues
  • Testing and supporting routing and/or platform products
  • Analyzing and reporting data from various systems
  • Partnering and working directly with company executives (VP and above)
  • Developing and maintaining policies and procedures related to the inventory and management of all licensed software products
  • Implementing and ensuring data accuracy of the Software Asset Lifecylcle Management Database (Software Management tools)
10

Responsibilities For Technical Support Staff Resume

  • Providing reconciliation results for processing of centralized software maintenance renewals
  • Ensuring hardware and software license/contract assets are monitored and maintained in the asset tracking system
  • Using one’s background in Hardware Maintenance and/or System Administration to develop training curriculum
  • Conducting both classroom instruction and hands-on training
  • Serving as the primary point of contact for IR/Consulting toolchain technical support issues
  • Developing and maintaining relationships directly with Consultants
  • Troubleshooting, fault identification, improvising test setups

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