Spa Director Resume Sample

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Matteo Heidenreich
9558 Kertzmann Skyway,  Detroit, MI
+1 (555) 679 9109

Work Experience

Spa Director
07/2017 - PRESENT
Houston, TX
  • Relevant progressive experience in a senior management position with a Spa required
  • Excellent innovative and entrepreneurial skills with an established record of achieving successful results
  • Excellent analytical, problem solving, administrative, multi tasking, organization and prioritization skills
  • Proven report writing and presentation skills
  • Work efficiently, independently and cohesively while consistently producing quality results
  • Previous experience with Spa software programmes an asset
  • Effectively communicte and coordinate operational activities with key relationships within Hualalai Resort, Club Member Services, Hualalai Villa’s and Homes, and Four Seasons
  • To achieve agreed commercial targets at AWAY Spa through the planned coordinated development of the facility and the implementation of the treatment and activity program
  • Develop concept-planning, menu of services, retailing, merchandising, marketing and product development at AWAY Spa
Athletic Activities & Spa Director
12/2013 - 02/2017
Dallas, TX
  • To analyze monthly financial and statistical reports and propose recommendations regarding policy and operation at AWAY Spa; taking into account competition, occupancy and usage, market share and achievement of targets
  • To establish and ensure a cost effective wage structure based on productivity and efficiency
  • To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. To maintain and update equipment, product, service and standards as required
  • To deal with problems, enquiries and complaints from Spa clientele. To interact professionally with guests, members, and members of staff
  • To be responsible for instigating progressive, professional and well organized training and assessment of Talent and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, sick leave and holiday arrangements
  • Provide cutting edge advice and makes key strategic and operational decisions for the Spa department with regards to treatments and philosophies
  • Create, develop and implement of Spa and Wellness treatments and concepts
  • Demonstrate effective retail management and knowledge of local practices
Assistant Spa Director
03/2007 - 08/2013
Boston, MA
  • Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies
  • Ensures compliance with all state licensing and health requirements
  • Provides reservation procedures using spa software or a manual reservation system
  • Creating Wellness and Fitness experiences that align with guest interests and ability levels
  • Responsible for creating and complying with annual spa budget
  • Responsible for completing weekly forecasts of spa treatment and corresponding staffing needs
  • Responsible for increasing sales in the Spa Source and Salon at Topnotch through training, awareness and promotions
  • Involved in creating and implementing sales and marketing programs to increase revenues
  • Embrace and support the Principles of Service of the Westgate Resort


University of Connecticut School of Business
2002 - 2006
Bachelor's Degree in Marketing

Professional Skills

  • Effectively and patiently care for external and internal guests, including strong problem resolution skills
  • Strong computer skills in Microsoft Suite
  • Possess strong organizational skills and be an advanced computer operator
  • Excellent professional communication skills, both oral and written, are required
  • Excellent professional communication skills, both oral and written, is needed
  • Innovative and effective marketing and negotiating skills
  • Manages overall operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently

How to write Spa Director Resume

Spa Director role is responsible for training, basic, marketing, software, education, reporting, payroll, retail, languages, customer.
To write great resume for spa director job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Spa Director Resume

The section contact information is important in your spa director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Spa Director Resume

The section work experience is an essential part of your spa director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous spa director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa director position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Spa Director resume experience can include:

  • Great training skills
  • Organizing effective weekly/monthly departmental communication meetings
  • Experience in supervising and administering sales and marketing and/or spa operations
  • Encourage skill advancement of team members by providing opportunities for continuing education and exposure to new trends and concepts
  • Track record of developing strong teams with emphasis in training and development
  • Manages the day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations

Education on a Spa Director Resume

Make sure to make education a priority on your spa director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your spa director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Spa Director Resume

When listing skills on your spa director resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical spa director skills:

  • Prior experience managing teams of 10 or more required
  • Experience/education or licensing in one of the spa disciplines such as massage or aesthetics a strong asset
  • Experience, international work experience beneficial
  • Thorough spa product knowledge, as well as broad customer, vendor, management / supervisory and personal communication skills required
  • Communicate and manage effectively in a high-stress situation
  • Manages product cost controls effectively

List of Typical Experience For a Spa Director Resume


Experience For Athletic Activities & Spa Director Resume

  • Mexican Market experience
  • Resort Spa experience
  • Creating and leading the implementation of 12-month sales and marketing plan
  • Embrace and support the service philosophy of Serenity Spa
  • Implement and train on Forbes guidelines
  • Oversee training and developing of all team members, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service
  • Oversee marketing and sales campaigns, maximizing dollars spent to achieve targeted sales and keeping in mind the vision for the future; enroll the support of staff in accomplishing sales and marketing objectives

Experience For Assistant Spa Director Resume

  • Oversee any printed sales and press kit information pieces; mailings; web site updates; brochures; and any other logo items that sell the Spa to the public
  • Create operating budgets and related financial plans for Spa. Interact with all levels of management to ensure budget process runs efficiently. Review budget issues on a timely basis
  • Ensures the establishment and execution of all departmental goals
  • Establishes professional business relationships with all vendors and develops product inventories
  • Leads by example and ensure that employees follow all safety procedures and practices

Experience For Spa Director, Multiple Outlets Resume

  • Assists in the development of and adherence to all departmental emergency procedures; and
  • Ensures guest satisfaction at all times
  • Developing an effective recruitment strategy including, managing, leading, developing, training, motivating and retaining Spa Leaders and colleagues; includes performance management
  • Access to the Hotel’s health club facilities
  • Direct knowledge of massage, esthetics, skin care, fitness and body treatments is required
  • Thorough spa product knowledge, with broad guests, vendor, and management expertise desired
  • A superior attention to detail
  • Oversee the spa facilities
  • Work diligently to support the Essex Resort hospitality and team philosophy throughout the property

List of Typical Skills For a Spa Director Resume


Skills For Athletic Activities & Spa Director Resume

  • Knowledge of Luxury service standards, effective application of spa staffing models,
  • Proven ability to create and implement spa service menus
  • Three (3) to Four (4) years previous spa management experience, preferably in a luxury resort
  • Directing, leading and managing the daily Spa operations including strategic planning to maximize cost efficiencies and revenue opportunities
  • Controlling costs i.e. purchases including reviewing and approving all invoices, services, staffing etc
  • Preparing and monitoring annual budgets including analysis, monthly forecasting, operational and capital requirements
  • Working with Corporate advertising, promotion and public relations as well as hotel Regional Sales & Marketing as required

Skills For Assistant Spa Director Resume

  • Assisting with developing and adhering to all department emergency procedures and Apache Manual
  • Accounting and budgeting knowledge is required
  • Ensuring scheduling, payroll and related functions are efficiently managed
  • Submitting monthly reports including business reports and treatment audits
  • Tracking and responding to Guest concerns and scores

Skills For Spa Director, Multiple Outlets Resume

  • Tracking and actioning colleague feedback
  • Establishing and executing all department goals
  • Adhering to Spa Policy and Standard Operating Procedures Manual
  • Fostering an engaged team of Spa professionals,
  • Reviewing remuneration of all salaried colleagues and independent contractors
  • Acting as spokesperson for the Spa, leisure and the Brand

Skills For Spa Director Resume

  • Maintaining daily visual presence throughout all assigned areas
  • Ensuring all assigned departments adhere to all health and safety policies
  • Retail/business understanding, including time management, self-motivation, conflict resolution and problem solving abilities are required
  • Assists in promoting and marketing the Spa to hotel guests
  • Perform job functions with attention to detail, speed and accuracy and ensure staff does same by motivation and counseling
  • A robust extended benefit plan, including medical, dental, vision, life insurance, DPSP/RRSP and paid time off
  • The day-to-day operations of our award winning facilities
  • Development and implementation marketing initiatives to drive revenue,

Skills For Athletic Activities & Spa Director Resume

  • Enjoy working with people at all levels and possess a friendly and guest centric personality
  • Participate in the continued review and development of Standard Operating Procedures for the spa treatments operation
  • As a working director, perform the function of treatment staff personnel in area of expertise Of spa reception desk on an as needed basis or as requested
  • Meet with General Manager for strategic planning sessions to set goals and objectives of Spa on a regular basis
  • Oversee the scheduling of guest appointments and therapist schedules as needed
  • Maintains thorough and accurate records and completes all required departmental reporting
  • Assists in the recruitment, development and training of support staff
  • Assists in the implementation of 12-month marketing plan

Skills For Assistant Spa Director Resume

  • Helps identify new business and marketing opportunities
  • Successful marketing strategies
  • Thorough understanding and knowledge of current spa and wellness trends
  • Stay abreast of emerging products, treatments, and trends in the Spa industry
  • Lead & develop staff of therapists, instructors and receptionists
  • Creativity and innovation in Spa treatmens
  • Project costs, revenue and to adhere to the budget that supports monthly / annual financials
  • Proficiency in spa software, e.g. Spa Box, Spa Booker, or like, is required
  • Communicate written and verbally (in English)

Skills For Spa Director, Multiple Outlets Resume

  • Affiliations with related trade associations
  • Assist in the development of Job Descriptions for all spa treatment positions
  • Coordinate with all other departmental areas or contracts as necessary to ensure smooth and successful functioning of the spa treatments area, e.g., front desk, fitness, housekeeping maintenance, accounting, personnel, purchasing, marketing, public relations, etc
  • Two or more years of leadership experience in the spa or hospitality industry with Four to Five Star quality service
  • Spa luxury experience required
  • Demonstrated ability to support and develop a diverse workforce
  • Fosters a professional work environment and leads by example. Passionate about the spa experience
  • Effective retail management

Skills For Spa Director Resume

  • Director of Spa experience
  • Luxury spa experience
  • Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
  • Build strong relationships and lead a team of Spa professionals
  • Assisting in implementing 12-month public relations programme including calendar of events, media etc
  • Recommend special projects/promotions, and execute them

Skills For Athletic Activities & Spa Director Resume

  • Review financials with controller weekly and General Manager on a monthly and annually basis
  • Direct knowledge of massage, esthetics, skin care, fitness and body treatments is desired
  • Responsible for all phases of Spa services, cost control, and personnel
  • Collaborates with related departments to communicate services, procedures and specials in a fiscally responsible and professional manner
  • Ensure compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa
  • Recruits, supervises and retains Spa associates. Conducts employee performance evaluations and exercises disciplinary action
  • Develops guest spa packages and special membership promotions and packages
  • Directly responsible, and acts as a supervisor, for the Spa team

Skills For Assistant Spa Director Resume

  • Reviews and manages daily productivity
  • Reviews and creates Purchase Orders
  • Conducts inventories on a monthly basis
  • Conducts Performance Appraisals in a timely manner
  • Establishes short-term and long-term goals for each employees and review status of each goal on a monthly basis

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