Spa Coordinator Resume Sample
Alfonzo Auer
9834 Reichert Islands,
Phoenix,
AZ
+1 (555) 674 7013
Work Experience
Lead Spa Client Coordinator
11/2017
-
PRESENT
Detroit, MI
- Anticipates spa and salon guests unexpressed needs and concerns
- Answers all questions in a friendly and professional manner
- Remains calm and professional when handling guest opportunities
- Excellent communication skill, both written and spoken
- Computer-literacy in Microsoft, Word, Excel
- Superior benefits package
- Discounts on services, products, and much more
Spa Coordinator
11/2012
-
08/2017
Boston, MA
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
- Assist in daily report preparation and processing
- Type and distribute memorandums
- Collect and distribute mail daily
- Open mail, screen mail and distribute daily to appropriate personnel
Spa Concierge & Assistant Events Coordinator
12/2008
-
10/2012
Los Angeles, CA
- Competitive compensation plan for services performed
- Continuing Education reimbursement potential
- Ongoing education through Equinox Fitness Training Institute
- Benefits package including coverage options
- Retirement Planning Options
- Discounts on services, products and more!
- Extended Health Care – medical and dental benefits (eligible the first of the month following 3 months of employment)
- Benefits package with vacation time, sick leave and personal days
- Discounts on all Equinox services and products including Private Pilates, Spa Services and Shop items
Education
Strayer University - Shelby Oaks Campus
2002 - 2007
Bachelor's Degree in Accounting
Professional Skills
- 5) Maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule and retail area throughout the day
- Dedicated, strong communicator with attention to detail, excellent planning and organization skills
- Provide excellent service to clients by answering phone calls, setting appointments
- We are looking for an experienced customer service professional with a passion for service and hospitality
- Ensures an exceptional guest experience by providing the highest quality service
- Experience in a luxury hotel or spa setting
- Previous experience in a salon or spa is an asset
How to write Spa Coordinator Resume
Spa Coordinator role is responsible for training, software, events, planning, payroll, compensation, security, credit, finance, retail.
To write great resume for spa coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Spa Coordinator Resume
The section contact information is important in your spa coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Spa Coordinator Resume
The section work experience is an essential part of your spa coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous spa coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Spa Coordinator resume experience can include:
- Works together with all staff in order to provide a stellar guest experience
- Processing Therapists shift requests in Book4Time in a timely manner and ensuring the changes do not negatively impact the schedule or guests
- Selling wellness plans/memberships
- Occasionally sitting, reaching, lifting up to 50 lbs., carrying, hearing, smelling and kneeling
- Prepares treatment rooms and spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen
- Oversee purchasing process, including creating purchase orders, receiving and invoices, and vendor relationships
Education on a Spa Coordinator Resume
Make sure to make education a priority on your spa coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your spa coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Spa Coordinator Resume
When listing skills on your spa coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical spa coordinator skills:
- Effectively learn Spa related computer programs
- Effective spa yielding of the treatment book and spa soft
- Strong technical aptitude, including proficiency in Microsoft Office programs (Excel, PowerPoint, Microsoft Word, and Outlook)
- Operate point of sale system for all services rendered ensuring all guest folio’s are accurate
- Spa and/or salon experience preferable
- Strong knowledge of spa, massage and salon services and practices
List of Typical Experience For a Spa Coordinator Resume
1
Experience For Spa Retail Coordinator Resume
- When Opening/Closing the Spa and Salon Facilities each day secure the area by ensuring the premises are locked and all electrical equipment has been turned off
- Compile pertinent facts from files and other sources to aid in responding to incoming mail
- Schedule appointments for Spa and Salon services, taking into consideration the timing of the services and the best practice order of those services
- Complete daily checklists for Opening and Closing both Front Desk and Men’s and Women’s Spas
- Maintain professional and caring manner with all guests, especially focusing on recovery and special needs guests
2
Experience For Spa Sales Coordinator Resume
- This is a seasonal position running through October
- Be responsible for scheduling tours, spa day packages and treatments
- Be responsible for pre and post treatment advice for clients when booking appointments
- Be responsible for processing bill payments and receipts
- Offer a genuine greeting
- Retrieve and confirm information regarding products
3
Experience For Licensed Spa Coordinator Resume
- Appointment taking and knowledge of services
- Answer any questions regarding products and items to guest
- Work closely with the Sales and Marketing team
- Maintain an environment of personal luxury and attention to detail for each and every guest that is using the Golden Nugget Spa and Salon facilities
- Deliver promptly daily reports to management by gathering needed information from SpaSoft
- Maintain knowledge and understanding of each program and see that programs are continually updated
- Run evening reports
4
Experience For Spa & Records Coordinator Resume
- Respond to guest comment cards/letters within 24 hours of receipt. Tally monthly
- Process payroll on daily and bi-monthly basis and research payroll discrepancies
- Track retail commissions for monthly pay out
- Maintain up to date staff phone list
- Maintain proper inventory levels of office supplies
- Prepare expense report for director. Generate check requests as needed by department. Prepare maintenance or capital expense requests as needed
- Schedule, coordinate and set up meetings, appointments and travel arrangements for Spa Director
- Maintain confidentiality and professional discretion at all times
5
Experience For Spa Experience Coordinator Resume
- Research supply needs for the most cost efficient option
- Assist with monthly supply inventory
- Track and balance expense check book in alignment with monthly budget
- Verify general ledger entries and research and resolve any discrepancies
- Work with entire spa team to achieve and maintain harmony, productivity and a positive environment
- Respond to any special projects and reasonable tasks as assigned by the Spa Director/Supervisor
- Strong delegation, leadership, and operational skills to effectively manage high-volume performance and require previous experience managing high-volume stores or equivalent
- Answer the phone promptly and use the guest’s name throughout the phone conversation
- Be responsible for the sale of gift vouchers and their redemption
6
Experience For Spa Group Coordinator Resume
- Schedule bookings for the members and guests to the required standard
- Be an example to the staff of personalized service, positive attitude and professionalism
- Maintain a Spa Desk Bank
- Be responsible for all retail stock security
- Monitor usage of the facilities and type of usage
7
Experience For Licensed Massage Therapist Spa Coordinator Resume
- Be responsible for all daily takings and usage reports
- Discounts at the hotel restaurant and lounge
- Discounts on Services and Products in our Spa
- Welcomes guests to the Spa and provides friendly and efficient check-in
- Manage spa appointments, reservations and guest check-in/out procedures
- Familiar with all resort services, amenities, features and activities to respond to guest inquires accurately
- Thoroughly cleans and maintains locker rooms and treatment facilities, folds towels, hangs robes, maintains refreshments, etc
8
Experience For Coordinator, SPA Operations Resume
- Participate in proactive team efforts to achieve departmental and Miraval goals
- Performs all tasks and provides services in conformance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations
- Assists Director and Supervisor with ordering of retail and professional products and equipment
- Assist Director and Supervisor with inventory
- Assist Director and Supervisor with staff work schedules and appointment scheduling. Does not need approval from Spa Director or Supervisor to send staff home before the end of their shift. Follows daily schedule and protocols as set forth by the Spa Director and Supervisor
- Ensure adherence to department standards and financial processes
- Provide suggestions and creative solutions to guest requests
- Communicates with Spa Director and Supervisor
9
Experience For Spa Concierge & Assistant Events Coordinator Resume
- Attends and takes minutes at monthly mandatory department meetings
- Assists the Spa Director and Supervisor with inspection of all spa treatment rooms, spa reception and tranquility room to ensure they exude the proper spa atmosphere, are clean, orderly and fully stocked
- Delegate’s responsibilities, as necessary, to all staff including, Massage Therapists, Estheticians, Nail Technicians, Cosmetologists, Full Specialists and Pool Concierge
- Receives and presents employee time clock sheets and vacation/time off requests to Spa Director as needed
- Responsible for understanding all spa protocols and job descriptions and capable of standing in for Spa Supervisor, for many functions which do not need Supervisor approval, when the need arises
- Acts as liaison between staff and Spa Director and Supervisor communicating needs/ desires of the staff to Director and Supervisor and vice verse
- Assist in day-to-day studio operations as needed
10
Experience For Spa Experiene Coordinator Resume
- Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand lends itself to making a difference in our guest’s lives
- Welcome and assist Guests’ according to FHR Brand Standards
- Create and maintain a professional, safe, nurturing and healing environment where the experience at Fairmont Grand Del Mar lends itself to making a difference in our guest’s lives
- Maintain availability and dedication to The Spa at Fairmont Grand Del Mar, being available to work weekends, holidays, and evenings
- Comply with all Fairmont Grand Del Mar Company safety and health policies and procedures
- Ensure treatment rooms are kept clean
- To keep accurate records of the team’s lieu hours and lieu days
- Confirm method of payment
- Explain any products and items to guest
List of Typical Skills For a Spa Coordinator Resume
1
Skills For Spa Retail Coordinator Resume
- Experience in customer service and hospitality
- Previous spa/hospitality employment experience
- Fast learner with strong computer knowledge
- Experience in the Spa/Hospitality industry
- Previous experience in Front Desk required
- : 2-5 years spa experience
- Six months experience as a Beauty Salon Receptionist or similar position
- A superior sense of organization and ability to prioritize in a busy environment
- Experience in a Spa / Salon environment
2
Skills For Spa Sales Coordinator Resume
- 7) Ensuring employees are offering exceptional customer service
- Answers a multi-line phone system which includes answering questions and or directing calls to the appropriate department
- Excel in retail sales by knowing the product and offering assistance to guests
- Assist in ensuring operating supplies and complimentary gifts and services are available for guests at all times
- Daily communication to spa management to pass on pertinent information regarding the facility, employees, guests, supplies, repairs needed and upcoming events
- Assist with creating and changing product displays to promote various products, seasons and holidays
- Be responsible for stating important contra-indications when booking appointments
- Provide information and guidance to prospective groups regarding Spa and Fitness facilities, programs, membership and pricing
3
Skills For Licensed Spa Coordinator Resume
- 8) Making sure customers are happy with the service and products
- 10) Assisting store managers
- 11) Helping to implement store policies
- 12) Routing sales productivity reports to staff
- Knowledge of booking system used to complete reservations
- Highly organized and results oriented with the ability to work well under pressure in a changing environment
- Utilize computer booking system to book appointments and take payment
- Assists in maintaining cleanliness of therapy rooms, bathrooms, common areas
- Get things done through applying creativity to any situation
4
Skills For Spa & Records Coordinator Resume
- Answer phones and make all spa bookings correctly while maintaining Four Seasons Standards
- Confirm all Spa appointments for the following day or same day when needed
- Proactively distributing workload among therapist to increase productivity and reduce therapists down time
- Ensure all retail displays are interesting and free of debris
- Proficient working knowledge of PC software, such as MS Word and Excel
- Support Vice President of Physical Production with resource planning
5
Skills For Spa Experience Coordinator Resume
- Provide ad-hoc crewing analysis
- Coordinate meetings and take meeting minutes. Distribute minutes within 24 hours to designated attendees
- Establish and maintain paper and electronic filing systems for administrative support and Spa Director
- Communicate with division heads and mangers on guest issues comments needing attention
- Maintain contract accounts such as night cleaning and laundry service
6
Skills For Spa Group Coordinator Resume
- Prepare end of month reports for accounting purposes
- Assist Spa Director/Spa Supervisor with training of new team members
- Assist Spa Director/Spa Supervisor with creative marketing ideas, current trends and developments in the department and resort
- Assist Spa Director/Supervisor with inventory procedures and maintaining consistent stock of supplies
- Oversee daily operating procedures in the absence of the Spa Director/Supervisor
7
Skills For Licensed Massage Therapist Spa Coordinator Resume
- Oversee Spa newsletter and marketing collateral production
- Meet with group meeting planners to tour the Spa facility and explain programs available
- Be responsible for recording all the necessary information in the spa soft computer system
- Be responsible for cancellation bookings and waiting list for members and guests
- Be responsible for recording member and guest comments
8
Skills For Coordinator, SPA Operations Resume
- Complimentary meal during shift
- Maintain an ongoing expertise of all spa services and programs offered at Miraval
- Provide suggestions and creative marketing ideas to Spa Director and Supervisor
- 6) Maintain the spa's image as it pertains to cleanliness, hygiene and general aesthetics
- Checks guests in and out of the facility
- Accurately handles cash, credit cards and room charge transactions for services and retail
- Manages a register daily
- CXC O'Level passes in Mathematics and English
9
Skills For Spa Concierge & Assistant Events Coordinator Resume
- Extremely people focused with a true desire to satisfy the needs of others
- Are proactive and take initiative to improve themselves, their team, and the spa
- Utilize Book4Time
- Keep work area neat, clean, and quiet at all times
- Explain the function of the fitness equipment and spa facilities to guests
- Retrieve and re-stock all operational items and guest amenities
- Actively greet and register guests and offer tours of facilities
10
Skills For Spa Experiene Coordinator Resume
- Daily Reports (Daily Spa Statistics, Pick-up Report, Daily room assignments)
- Ensure that all operational supplies are requisitioned and received
- Monitoring the guest areas of spa to ensure that the locker areas, fitness center, reception area, treatment rooms, guest corridors, etc. are at all times neat, orderly and well stocked, daily walk through of the Spa on shift with follow-up to staff and engineering or housekeeping based on needs that have to be met
- When necessary, ascertaining satisfaction of guests upon check out and dealing with guest complaints as appropriate, calling for management assistance where necessary
- Write and communicate glitches as well as perform the necessary follow-up and recovery to ensure guest and employee satisfaction
- Act as coordinator for special facility projects
List of Typical Responsibilities For a Spa Coordinator Resume
1
Responsibilities For Spa Retail Coordinator Resume
- Wrap retail items offer to be delivered to the guest’s room so they don’t have to wait
- Clean and keep retail area fully stocked at all times
- Know all retail promotions and products that might be included
- Perform daily walk-through inspections and weekly written inspections and follow-ups
- Ensure quarterly written maintenance inspections
- Answer all member complaints and suggestions
- Enforce all Spa / Salon and hotel policies
- Promote and sell customised spa programs to conference groups
- Work efficiently with Public Relations department in all aspects of spa promotions and media
2
Responsibilities For Spa Sales Coordinator Resume
- Implement a 12-month new business and market identification strategy
- Know, understand, and adhere to the policies, procedures, and SOP’s of the Corporation and Spa Operations Department
- Provide a positive guest service experience to each guest including but not limited to courtesy, sincerity and enthusiasm to all guests of the Golden Nugget Spa and Salon
- Be an expert about the products and services available within the Spa and Salon to better make recommendations to the guests inquiring about the retail products and services offered at the Golden Nugget Spa and Salon
- Enthusiastically greet each guest as they enter and exit the Golden Nugget Spa and Salon
- Ensure the comfort and safety of each guest
3
Responsibilities For Licensed Spa Coordinator Resume
- Strictly adhere to the Policies and Procedures with regard to money handling and PCI compliance by maintaining accurate records of receipts by collecting, totaling and submitting all receipts and cash as specified by the policies, procedures, and SOP’s of the Spa Operations Department
- Professionally answer booking, informational, and courtesy reminder telephone calls
- Clean, stock, and maintain the environment of the Fitness Facilities
- Clean, stock, and maintain the environment of the Spa Facilities
- Count and verify the linen and terry used in the operation of the Spa and Fitness Facilities
4
Responsibilities For Spa & Records Coordinator Resume
- Clean, stock, and maintain the environment of the Back of House areas within the Spa Operations
- Clean, stock, and maintain the Atrium, Front Desk, and Retail areas of the Spa Operations
- Complete AM/PM checklists
- Sign for keys at security
- Review memos and log book
5
Responsibilities For Spa Experience Coordinator Resume
- Receive information passed on from previous shift
- Check comments and preferences
- Cash out and balance bank
- Coordinate spa appointments and ensure all amenities are available to guests
- Anticipates client needs, suggest services based on information provided and book services requested
6
Responsibilities For Spa Group Coordinator Resume
- Comply at all times with Finard Properties standards and regulations to encourage safe and efficient hotel operations
- Maintain and increase Spa/Salon revenue
- Monitor departmental expenses and payroll
- Supervise all employees in the Spa/Salon in the absence of the Director
- Ensure overall member satisfaction
- Monitor and maintain the cleanliness and orderliness of the spa facility
- Order equipment and supplies and maintain inventory control for all spa areas
7
Responsibilities For Licensed Massage Therapist Spa Coordinator Resume
- Confirm special requests
- : 1-2
- Pick up bank
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