Software Quality Assurance Manager Resume Sample

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Maya Sauer
89144 Bahringer Shoal,  Chicago, IL
+1 (555) 324 5310

Work Experience


Software Quality Assurance Manager
07/2016 - PRESENT
Chicago, IL
  • Be highly committed to create world class automation for regression and feature testing
  • Identify areas for test improvement through analysis, experience and use of metrics
  • Manage a team of test engineers to ensure the highest quality product delivery and define measurable metrics to gauge progress against objective QA goals
  • Experience in hands-on testing and 3 years of experience as a manager
  • Experience in managing resources and area ownership within a distributed and adaptable model
  • Experience in delivering large releases to the customer through direct and partner teams
  • Direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing
  • Solid background in Quality Assurance methodologies
Senior Software Quality Assurance Manager
10/2012 - 04/2016
Phoenix, AZ
  • Experience in testing a microservice based platform architecture
  • Experience in analyzing requirements and developing test plans and cases
  • Working knowledge of testing tools, both manual and automated
  • Atlassian Suite (Jira/Confluence/etc…)
  • Extensive experience with all phases of the Software Development Life Cycle
  • Flexible and adaptable with regard to learning and understanding new technologies
  • Define quality metrics and targets for assessment, measurement and continuous improvement of QA and testing effectiveness
  • Consults with scrum masters, product owners, program managers, development engineers in resolution of problems
  • Adapts formal software QA methodologies and standard software development practices to design and construct test suites and build test environments including population of test databases
IT Software Quality Assurance Manager, VP
05/2010 - 09/2012
New York, NY
  • Provides guidance for the development and execution of software test plans using both automated and manual testing to ensure products meet design specifications and are within the specified quality standards
  • Contributes to the design and implementation of test automation strategies
  • Applies advanced knowledge and experience to the development of new methods, programs and procedures
  • Writes test standards, procedures and functional specifications for test approaches
  • Considers multiple solutions to problems through existing and new methodologies and then exercises judgment to determine most appropriate solution
  • Participates in code / design reviews; leads in advocating software quality
  • Leverages previous experience to provide inputs to developers on resolving coding related issues identified during testing and recommend solutions for implementation
  • Driving the overall automation strategy for the team, establishing an efficient, robust automation suite that provides full functional coverage
  • Create multi-year roadmaps that project the planned progression for the team’s competencies, skills, and maturity

Education


Westfield State University
2004 - 2009
Engineer's Degree in Computer Science

Professional Skills


  • Proven experience in leading a team with demonstrated ability to manage team through influence and leadership skills
  • Proven analyitical, planning, problem solving and decision making skills
  • Strong analytical, organizational and problem solving/decision making skills
  • Thinking Skills. Solves problems, analyzes issues, uses sound judgment, and innovates
  • Superior analytical skills, including ability to identify and solve ambiguous problems
  • Continually assess the team’s progress for improving competencies, skills, and maturity
  • Experience in QA management, prioritization, allocation and planning

How to write Software Quality Assurance Manager Resume

Software Quality Assurance Manager role is responsible for leadership, java, organization, manufacturing, training, integration, database, auditing, security, wireless.
To write great resume for software quality assurance manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Software Quality Assurance Manager Resume

The section contact information is important in your software quality assurance manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Software Quality Assurance Manager Resume

The section work experience is an essential part of your software quality assurance manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous software quality assurance manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular software quality assurance manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Software Quality Assurance Manager resume experience can include:

  • Superior leadership skills with the ability to effectively represent the department in cross-functional teams
  • A keen attention to detail and strong analytical skills
  • Experience with software validation and testing methodologies, documentation and product specifications in a regulated environment required
  • Updating test scripts with valid customer reported issues
  • Experience managing or leading others with increasing levels of responsibility
  • Experience managing outsourced processes and liaising with external vendors

Education on a Software Quality Assurance Manager Resume

Make sure to make education a priority on your software quality assurance manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your software quality assurance manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Software Quality Assurance Manager Resume

When listing skills on your software quality assurance manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical software quality assurance manager skills:

  • Self-Management Skills. Acts with integrity, demonstrates adaptability, multi-tasks and develops oneself
  • A solid testing foundation indicated by a demonstrated understanding of product design, life cycle, software testing practices, and support services
  • Define and establish our automated testing strategy and establish plans for effectively executing on the strategy
  • Demonstrates a solid understanding of software product lifecycles as well as how technical systems work and interact
  • C# and/or Java programming skills
  • Communicate effectively with Senior Level Business leaders as well as Software Developers and testers

List of Typical Experience For a Software Quality Assurance Manager Resume

1

Experience For Senior Software Quality Assurance Manager Resume

  • Administer BankUnited’s testing software platform and establish plans for automation and maintenance of the bank’s regression test suite for critical applications
  • Experience in hands-on testing and 2 years of experience as a manager
  • Work effectively in multi-disciplinary teams with staff that are both expert and non-expert in information technology
  • Industry experience, including at least three years of hands-on testing and 2 years as a manager of a high performance quality assurance team
  • Experience in software (manual and automated) testing with at least 5 years being QA Lead Specialist or Manager
  • Experience building leading QA teams
  • Experience creating and implementing automation frameworks
2

Experience For Senior Software & Quality Assurance Manager Resume

  • Experience testing embedded systems and/or mobile consumer electronics devices
  • Strong knowledge in automated testing methods and technologies (Selenium, REST Assured, SoapUI)
  • Provide routine direction, information and guidance to the staff in regards to testing policies, procedures, outcomes and validation requirements
  • Develop and maintain a strong working knowledge of all LBS products
  • Experience with implementing automated test frameworks, specifically around Cucumber, SpecFlow, Selenium, Webdriver or RC, JUnit, NUnit
  • The execution of all test scripts and end user experience tests
  • Help with the recreation and validation of customer reported issues
  • Proven ability to write & execute detailed test scripts
3

Experience For IT Software Quality Assurance Manager, VP Resume

  • Experience and involvement with the complete software product life-cycle; Agile methodology
  • Experience in test support related to data warehouse systems
  • Strong knowledge of Microsoft office products including Word and Excel or non-Microsoft equivalents
  • Strong knowledge of software development processes and a general knowledge of software design that can be leveraged to develop appropriate testing strategies
  • Solid track record of process improvement
4

Experience For IT Software Quality Assurance Manager Resume

  • Proven ability to work collaboratively with interdepartmental teams to achieve desired results
  • Experience with Automation technologies and methodologies
  • Experience with test management/ALM tools (i.e. Quality Center)
  • Managing and mentoring a team of QA Engineers
  • Overseeing the building out of automated test scripts
5

Experience For Software Quality Assurance Manager Resume

  • Overseeing the writing of test plans for EVHC enterprise radiology platform
  • Providing post-deployment support for smoke testing against production
  • Tracking problems and communicating defects to developers as they occur
  • Reviewing system test output
  • Working knowledge of methods and best practices for monitoring and evaluating delivered services for achievement on established service level agreements
  • Working knowledge of SDLC, quality assurance principles, methods, tools and technologies, including test plans, scenarios, strategies and related procedures
  • Establishing system test plans
6

Experience For Senior Software Quality Assurance Manager Resume

  • Project planning, assignment delegation, monitoring, and reporting
  • Provide proactive software quality assurance support with a keen focus on preventing/eliminating issues before they occur
  • Defect logging and tracking it to closure
  • A passion for quality advocacy and engineering practices and the desire to coach and mentor quality engineering professionals
  • Design and coordinate the implementation of policies and procedures for testing and evaluating software
  • Work with Product Owners and Marketing as needed to solve testing issues as required to meet acceptance
7

Experience For Senior Software & Quality Assurance Manager Resume

  • Manage and drive decision making of department’s goals to align with Company’s mission
  • Inform the feature team about all resources required for software testing
  • Perform regression testing every release (manual and automated.)
  • Deliver industry-leading software with high quality and at a fast cadence
  • Manage team that does the Load and Performance testing efforts as needed
  • Manage the integration QA test environment including software promotion from QA test environment to production servers
8

Experience For IT Software Quality Assurance Manager, VP Resume

  • Hands-on testing of applications as needed
  • Advocate the use of DBS tools such as Daily Management, Problem Solving, Standard Work, PRTI and others as appropriate to the needs of the business
  • Develop detailed test plan/test scripts for all product releases including main releases and hot/patch fixes
  • Manage the SQA department that fulfils software development and production testing needs
  • Technical plans, Test Management Tools, Testing infrastructure / lab
  • Grow the SQA department to meet increasing needs driven by Software's expansion (establish needs, recruit, train and integrate new hires)
  • Manage staff performance in all aspects e.g.: setting objectives, performance appraisals, promotions, corrective actions, overtime, vacation
  • Determine and accountable for SQA budgets, resource allocation and operating plans
9

Experience For IT Software Quality Assurance Manager Resume

  • Coach and mentor the team members and resolve scheduling resource conflicts
  • Encourage improvements to the process without impacting quality
  • Design and implement Test Automation Framework for regression test scripts using any suitable test automation tools
  • To maintain Quality Assurance dashboards which give a concise update on quality and progression of testing both in FICO and Client test phases
  • Exposure to testing in Java, SQL, Unix, Scala, NoSQL, and Web Services (Rest & SOAP) environments
10

Experience For Software Quality Assurance Manager Resume

  • Develop and review test plans and acceptance results as required for reporting software quality results
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems and projects across the organization
  • Define and manage cross product flow testing
  • Assist with and coordinate scoping and estimation activities for QA tasks for product releases
  • Knowledge of Microsoft SQL, DB backup/restore, query writing and general knowledge of relational databases
  • Clear understanding of QA timeline urgencies

List of Typical Skills For a Software Quality Assurance Manager Resume

1

Skills For Senior Software Quality Assurance Manager Resume

  • Excellent inter-personal skills, comfortable and successful establishing professional relationships especially remotely (electronic, phone, written...)
  • Considerable skill in analysis, solid decision making and problem solving
  • Interpersonal Skills. Builds relationships, leverages networks, values diversity, and resolves conflict
  • Motivation Skills. Drives for results and shows work commitment
  • Leadership Skills. Provides direction, influences others, fosters teamwork, coaches and develops others, champions change
2

Skills For Senior Software & Quality Assurance Manager Resume

  • Virtually manage FICO’s offshore test capability to form an effective team which applies strong governance & control
  • Understanding of software lifecycle through deployment strongly desired
  • Experience with test management tools including JIRA, HP ALM and knowledge in automation testing tools including Selenium, UFT, Postman/Newman, etc
  • Experience leading or managing engineering teams
  • Actual hands on, manual testing experience in a software testing role
  • Product development/testing experience using C, C++, C# and Python in both Linux and Windows environments
  • Proficient in developing effective testing and quality assurance standards and management controls
  • Industry experience, including at least three years of hands-on testing and 2 years as a manager
3

Skills For IT Software Quality Assurance Manager, VP Resume

  • Experience leading/managing QA teams
  • Experience in Managing QA Teams for core engineering platforms
  • Experience in automating functional & integration testing of Web, iOS, OS X, and backend services & applications
  • Identify and secure necessary equipment resources in support of testing efforts and manage their effective use
  • Experience testing client-server and/or SAAS cloud-based applications
  • Demonstrates ability to conceive testing strategy and drive team to implement the strategy
4

Skills For IT Software Quality Assurance Manager Resume

  • Proven track record of delivering projects on time with high quality
  • Proven ability to evaluate, enhance and correct existing Quality Assurance test methodologies
  • Proven ability to establish and drive strategic and tactical initiatives while providing conflict resolution when necessary
  • Experience in black box and grey box testing methodologies, and standard QA and development tools
  • Experience managing a Software Quality Assurance team
  • Create test plans and test cases and prioritize testing activities
5

Skills For Software Quality Assurance Manager Resume

  • Experience in leading distributed teams
  • Experience in using MS Office
  • QA Project plans, QA project prioritization and risk assessment, QA projects tracking
  • Measure the effectiveness of the SQA function: testing activity (coverage and timeliness), process support/infrastructure, and department capability
  • Experience in security domains including areas like PKI, Certificates, Cryptography, OWASP & ModSecurity
  • Tenacity and a strong problem solver
  • Experience in android software stack
  • Test plan and test case creation experience
6

Skills For Senior Software Quality Assurance Manager Resume

  • Demonstrated ability to mentor and motivate team
  • Proven ability to deliver high quality products, on time and on budget in fast-paced environments
  • Proven ability to hire, lead and motivate successful SQA teams
  • Strong knowledge of QA Best Practices and methodologies
  • Direct experience as a lead tester for major application integration and/or major application product release
  • Experience with test automation
  • Experience in white or grey box testing
  • Experience working in globally distributed test teams
7

Skills For Senior Software & Quality Assurance Manager Resume

  • Direct experience working within an Agile software development environment
  • Experience leading QA in an Agile format with whole/dedicated teams is required
  • Good understanding of Data Modelling, database design and SQL queries
  • Strong History of defining and implementing software test plans based on project goals and requirements
  • Direct experience with load and performance testing
  • Relevant experience with software quality assurance and software development
  • Direct supervisory experience
  • Communicating all test results to the development team and working with that team to resolve all issues found during the testing process
  • Managing and maintaining testing-related documentation, including agile test plans, test cases/scripts, and defect reports
8

Skills For IT Software Quality Assurance Manager, VP Resume

  • Understanding of browser functions and networking
  • Implementing system testing
  • Maintaining a best in class Quality Assurance Framework which is brought to life through FICO Quality Assurance Playbook
  • Managing the software quality assurance program for SII group
  • Determining project/task assignment as internal/outsourced for all areas of responsibility, based on guidlines set by department leadership
  • Working closely with development leads to ensure all facets of new functionality is properly tested and exercised
  • Performing frequent load/performance tests on the EVHC radiology platform to ensure the all features can properly scale to the meet business demands
9

Skills For IT Software Quality Assurance Manager Resume

  • Understanding of front end and back end verification practices
  • Working knowledge of Continuous Integration implementations and tools like Bamboo or Jenkins
  • Acting Management Representative for our organizations' regulator matters, guided by our corporate regulatory specialist
  • General understanding of Linux operating system and ‘C’ programming
  • Occasional bending and stooping to pick up boxes and equipment weighing up to 50 lbs
  • Manage testing activities including test planning, test case review, and test automation
10

Skills For Software Quality Assurance Manager Resume

  • Partner with an internationally distributed engineering and marketing organization
  • Own the continuous improvement of quality processes including, Required Documentation, Testing Processes, and the overall quality of the Agile teams software
  • Constant sitting and working at desk
  • Frequent lifting of folders, files, binders and other objects weighing up to 20 lbs
  • Frequent opening and closing of heavy file drawers
  • Ensure team members are following approved processes and are meeting schedules

List of Typical Responsibilities For a Software Quality Assurance Manager Resume

1

Responsibilities For Senior Software Quality Assurance Manager Resume

  • The position requires both Test Governance and Test Execution skills which can be mentored to both FICO and Clients
  • Experience working in software testing in a management/strategic decision-making role
  • Experience working and managing across multiple disciplines and locations (on and off-shore)
  • Experience in Software Quality Assurance (QA)
  • Experience in traditional Waterfall SDLC
  • Working knowledge of HP Quality Center or similar test management software
  • Knowledge of how networking, hardware, operating systems interact
  • Line management of SQA engineers, including developing team members and team coordination
  • Leads continuous improvement of standards, strategies, tools and processes used for testing software applications and creating test data
2

Responsibilities For Senior Software & Quality Assurance Manager Resume

  • Scale testing efforts to support aggressive timelines
  • Continuous testing/integration with CI tools
  • Provide continuing education and consultation on 21 CFR Part 11 and other regulatory requirements as needed
  • Identify and implement improvements to software development and testing work processes across the organization
  • Provide daily/monthly/quarterly metrics reporting the end of a phase or the completion of project
  • Lead investigation efforts to identify and assist in resolving production support issues
  • Knowledge of software testing and quality assurance practices
  • Participates in the development and maintenance of the workforce plan for testing
3

Responsibilities For IT Software Quality Assurance Manager, VP Resume

  • Stays current with testing trends and applies new concepts when appropriate
  • Occasional speaking to large groups
  • Occasional driving of automobiles
  • Review results of peer reviews and ensure all peer reviews are documented and the correct follow-up takes place
  • Familiar with software/platform used by the firm, including C++, Java, Java script, Rest API, scripting in Linux, Jenkins, Git and test frameworks for mobile apps
  • Outstanding verbal and written communication skills and the ability to communicate with all levels of associates in the organization well as solid facilitation skills
4

Responsibilities For IT Software Quality Assurance Manager Resume

  • Proven ability to build relationships with other teams within technology to execute testing programs with multiple threads, multiple systems, and a diverse set of resources
  • Hands-on project management experience with successful implementation of projects at varying sizes
  • Demonstrated experience developing and implementing an effective QA process including a documented strategy, a resource plan, progress communications, severity ranking, and defect management
  • Provide input and guidance to team during transition from a managed service QA model to an in-house QA model which incorporates partner services
  • Shows creativity and initiative to improve product coverage and
  • Manage team workload by forecasting needed resources and usage, prioritizing, delegating and tracking quality assurance tasks, supervising work and providing guidance as required to ensure quality changes are released to production and efficient achievement of quality assurance goals
  • Facilitate day-to-day team operations by developing and implementing short-term strategy and collaborating with senior department leaders to align with long-term initiatives and leverage available resources for quality assurance initiatives
5

Responsibilities For Software Quality Assurance Manager Resume

  • Contribute to improvement of testing model and related processes by conducting thorough analyses of QA operations and procedures and recommending strategies to improve cost, quality and timeliness
  • Support alignment of delivered QA services with business needs by analyzing results of testing procedures, contributing to the development of metrics for measuring performance and evaluating QA operations for quality and adherence to requirements to ensure delivery of service level agreements
  • Experience managing a quality assurance organization in an insurance servicing environment
  • Applications development experience or programming languages (COBOL, JCL, SQL, .NET)
  • Multi-task to handle competing priorities
  • Multi-task, work with a sense of urgency and adapt to changing requirement and project directions
  • Develop/Enforce procedures to support SDLC and QA policies and processes and esure team compliance
6

Responsibilities For Senior Software Quality Assurance Manager Resume

  • Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts techniques like boundary value, decision table, pairwise, state transition, use case testing
  • 1-5 yrs direct management experience with quality assurance teams
  • Experience with standard test, defect, and automation management tools such as HP ALM, JIRA, and Jenkins
  • Execute all test cases and report defects, define severity and priority for each defect
  • Automate test cases based on priorities
7

Responsibilities For Senior Software & Quality Assurance Manager Resume

  • Knowledge of NGLS applications and procedures
  • Knowledge of the Mortgage Industry, compliance and regulatory related requirements
  • Communicate clearly to all levels in the organization and across disciplines
  • Share knowledge and provide subject matter expertise within area of responsibility
  • Understand software requirements and define test coverage. Make any clarifications as required
  • Contribute to the design and development of the common test framework
  • Collaborate with other leaders coworkers in a team-focused, agile development environment
  • In an Agile SDLC
  • Experience with Manual, API, Data, Performance, and automated testing. Coordinates with the development area to ensure that testing standards are rigorously applied in
8

Responsibilities For IT Software Quality Assurance Manager, VP Resume

  • Partners with software teams to ensure issues are resolved and that the product is retested. Ensures that all issues are resolved and that the final product is working properly
  • Provides guidance in the preparation of technical appraisals of programming languages and systems, computational software, and related technology
  • Manages and/or participates in the overall auditing process
  • Leads and mentors quality assurance team members
  • Lead and manage a team of Quality Assurance Analysts through the testing and validation documentation of UL Performance to Engineering’s products. Includes hiring, training and managing performance
  • Utilizing both direct and indirect resources, manage the overall QA testing release process while ensuring that project milestones and stage gate reviews are completed before going to next phases
  • Design and ongoing maintenance of the test automation framework to increase reusability and maintainability of regression tests
  • Execution of automation scripts, analysis of results and reporting of test results
  • Coordinate with Project Management, Applications, Infrastructure and any other key stakeholders to ensure product release objectives are met
9

Responsibilities For IT Software Quality Assurance Manager Resume

  • Manage the QA test environments and coordinate with Development and IT for required support
  • Oversee the QA automation program in the area of
  • Manage automation projects and timelines and day to day tasks for the onshore/offshore automation engineers
  • Ensure automation scripts function across all supported browsers, mobile devices and platforms
  • Provide subject matter expertise for test automation best practices and automation tools relevant to our business environment
  • Mentor and provide technical and organizational guidance to group members
  • Write, revise and maintain QA test environment standards and procedures
  • Plan, develop, and coordinate testing program policies, procedures and schedules, and ensure adequate resources for the administration of software quality tests
  • Maintain high level of knowledge of the applications to be tested
10

Responsibilities For Software Quality Assurance Manager Resume

  • Ensure that all test administration is carried out in compliance with relevant company policies, regulations, guidelines and standards
  • Ensure that defects are managed in various stages and work with Product Analysts and Development on communication, clarifications, approvals, priority and scheduling
  • Oversee external client audits and communicate all findings directly to Senior Management as applicable
  • Ensure audit corrective actions are followed-up on and implemented
  • Ensure department compliance with regulations of 21 CFR Part 11 and that all testing is executed and documented within compliance levels of our current Standard Operating Procedures (SOPs) and processes

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