Services Representative Resume Sample

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Floyd Will
732 Ankunding Throughway,  Chicago, IL
+1 (555) 872 2007

Work Experience

Senior Agency Services Representative
11/2017 - PRESENT
New York, NY
  • Resolves disputes related to past due fees, accepts credit card/e-check payments and makes suitable payment or settlement arrangements, in line with company and department’s best practices guidelines. And when necessary, forwards disputes to supporting Licensing, Accounting, and other departments, to ensure timely resolution of customer service issues/leads processing
  • Develops a clear understanding of supplier's business and critical requirements through frequent visits to supplier’s facilities
  • Basic financial skills in managing gross margin and basics of account profitabilities in relation to a facility’s P&L
  • Participating in the property’s Team Emergency Response Plan and procedures
  • Six months experience in a medical office/hospital setting
  • Building Liaison – Act as an effective liaison between tenants and building engineers, security and housekeeping
  • Telephones – Answered within three rings. Determine the nature of the business, and direct callers to destination
Provider Services Representative
08/2012 - 05/2017
Houston, TX
  • Provides physician and departmental support such as managing physician & manager calendars, schedule physician & managers’ administrative appointments, handles or routes calls to the department, verifies credentialing documents, etc
  • Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/Internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required
  • Focuses on one or more of the following areas, and provides support as needed to optimize daily flow
  • Greet guest and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner
  • Age or above
  • Perform complete and accurate patient registration including but not limited to walk-in, check-in, outpatient visit, or scheduled
  • Adapt to and perform during times of high volume or high patient acuity
Student Services Representative
11/2006 - 05/2012
San Francisco, CA
  • Greeter – Greets guests and visitors to the management office and effectively deals with their
  • Support – Provides direct administrative support to Managers and Chief Engineer
  • Certificate of Insurance Tracking – Maintained and updated on a regular basis for both Tenants and Contractors
  • E-mail – Checked on a regular basis but no less than 5 times per day
  • Walkie Talkie’s/Nextels – Utilizes radio in a pleasant, professional manner when contacting team members
  • Meetings – Sets up and cleans up refreshments, as appropriate for conference room meetings
  • Knowledge of health care information terminology
  • Prioritize and maintain multiple client requests


Florida Atlantic University
2002 - 2006
Bachelor's Degree in Related Field

Professional Skills

  • Moderate interpersonal relations; moderate typing skills; moderate report writing and analytical skills and supervisory skills sufficient to provide training
  • Excellent oral and written communication skills including problem-solving, conflict resolution and customer relations skills
  • Excellent customer service skills, active listening skills, and proper phone etiquette
  • Good listener. Strong written and oral communication skills (English). Interactive presentation skills. Good client/
  • Demonstrate good written and oral communicating skills as well as interpersonal skills
  • Strong organizational skills and the ability to balance multiple tasks and shift priorities as needed
  •  Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues

How to write Services Representative Resume

Services Representative role is responsible for computer, customer, microsoft, analytical, excel, interpersonal, basic, organizational, software, training.
To write great resume for services representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Services Representative Resume

The section contact information is important in your services representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Services Representative Resume

The section work experience is an essential part of your services representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Services Representative resume experience can include:

  • Strong writing or documentation skills
  • Excellent communication and typing skills
  • Excellent verbal, communication and organizational skills
  • Strong customer focus with ability to effectively engage others with patience and an approach that is tailored to each individual
  • Manage and set multiple tasks and priorities, effectively manage time and meet deadlines
  • Excellent communication skills, particularly on the phone

Education on a Services Representative Resume

Make sure to make education a priority on your services representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Services Representative Resume

When listing skills on your services representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical services representative skills:

  • Strong phone and verbal communication skills along with superior listening skills
  • Excellent hands-on hardware skills for IBM and Lenovo Intel-based systems with at least 10 years of prior experience
  • Excellent hardware skills for IBM Power systems and software skills for products such as AIX, PowerHA and GPFS
  • Excellent organizational skills with the ability to multi task , prioritize and follow up
  • Exceptional customer service skills in order to deal effectively with internal and external parties
  • Excellent customer focus with effective customer service skills

List of Typical Experience For a Services Representative Resume


Experience For Provider Services Representative Resume

  • Conflict resolution skills and creative thinking skills
  • Experience using standard office equipment and basic computer hardware, and proven working experience with computer software, including Word and Excel
  • Skills in negotiating and effective conflict resolution
  • Produce professional correspondence and demonstrates professional verbal communication and customer service skills
  • Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/Internet is required
  • Strong computer skills; proficient in Microsoft Word, PowerPoint, Publisher, Excel
  • Excellent keyboard skills. Requires proficiency in a Windows based computer environment. Accuracy and dependability required

Experience For Business Services Representative Resume

  • Experience with POS systems for membership and ticket sales; experience with credit card transactions/reporting experience
  • Communicate effectively to universities regarding IMG College Licensing initiatives, systems, and programs
  • Understands the plant's capabilities and sources material accordingly, using professional selling skills to acquire new business
  • Functions effectively as a member of the plant material sourcing team
  • Ü Proficient in Microsoft Office while demonstrating a proficient knowledge of computer skills and web based programs
  • Effectively communicate with both guests and Visitor Services colleagues
  • Maintain files and research on universities in order to effectively prepare quarterly and annual reports
  • Microsoft Office and Excel skills required
  • Advanced math skills in order to assist participants with transactions

Experience For Student Services Representative Resume

  • Strong attention to detail, with ability to prioritize and manage your workload
  • Proficient mathematics skills; knowledge of computer systems such as LaserPro, CIF, Word, Excel, Grow systems, mainframe, and Loan Prospector
  • Research, analytical and problem resolution skills
  • Solve problems independently, effectively and creatively
  • Manage the on-to-off boarding process through HR Connect to ensure an effective and efficient customer experience
  • Effectively present information to callers
  • Effectively present information in one-on-one and small group situations to guests, callers and other team members of the organization
  • Proven credit control experience
  • Effectively respond to issues that arise. Ability to think quickly and react based on knowledge of policies and procedures

Experience For Investor Services Representative Resume

  • Firm personality and skills to successfully collect delinquent payments
  • Proficiency in MS Windows - Excel and Word skills required
  • Prepare and manage daily Representative assignments and adjust/adapt effectively when unexpected changes occur
  • Clear and concise oral and written communication skills,
  • Proficiency with Microsoft Windows, intermediate Excel skills
  • Cash application experience--preference for eRMS software experience
  • Intermediate Software skills

Experience For Employee Services Representative Resume

  • Working experience using Microsoft Outlook, Word and Excel
  • Working experience in a metrics driven environment that includes meeting call quality, scheduled adherence and average handle time metrics
  • Working experience using a corporate email, and multiple computer based systems
  • Understanding and experience with payment/credit card reconciliations, basic accounting principles and functions
  • Working experience as a customer service or call center environment
  • Following up on prior employee and manager requests
  • Banking Background 6. Reconciliation experience
  • Having good exposure on SAN to know about latest hardware technology

Experience For Consumer Services Representative Resume

  • Two years experience in a medical office, billing, accounting, insurance or customer service setting
  • Experience comprehending, interpreting, and applying policies in an educational environment
  • Experience using and knowledge of complex student database management and electronic document imaging and electronic document imaging systems
  • Handle stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others
  • Previous experience fielding incoming phone and email requests
  • Solid understanding of, along with the ability to perform advanced troubleshooting

Experience For Partner Services Representative Resume

  • Experience working with funding sources and third party payor procedures and protocol
  • Experience acting as receptionist for a department or organization; familiarity using multi-line phone system
  • 6+ months of experience working with visitors and/or customers preferably in a museum, theater, or similar setting
  • Typically has 4-6 years experience in a Financial Institution or Banking customer facing role
  • Solid understanding of, along with the ability to perform advanced troubleshooting, is required
  • Previous healthcare working experience interacting with providers
  • Skilled at conducting marketing and/or promotional presentations

Experience For Tenant Services Representative Resume

  • Banking and/or merchant processing experience
  • Experience in a customer facing role, such as food service or retail
  • Demonstrated success working within a team to achieve goals
  • At least two years experience providing software technical support for external customers through phone and/or email/chat in a call center environment
  • Successful negotiation experience, including difficult negotiations
  • Experience with Cash Application, Claims, Accounting, Letters of Credit, Bankruptcy and Uniform Commercial Code

Experience For Player Services Representative Resume

  • At least two years of experience providing software technical support for external customers through phone and/or email/chat in a call center environment
  • One (1+) year experience in healthcare/insurance contracting support
  • At least one year of experience in a museum, attractions, hospitality, or cultural organization setting
  • Contracts and proposals are reviewed and proper reimbursement is determined prior to completing the provider data loads into Health Choice systems
  • Cash handling experience

Experience For Participant Services Representative Resume

  • Maintain effective decision making in a high volume, high stress environment
  • Previous Healthcare or health insurance industry working experience
  • Strong understanding and knowledge of Computer use
  • Experience working within Hedge Fund, Private Equity Fund, Fund-of-funds, and Endowment client or relevant industry required
  • Experience reading electric and water meters
  • Experience performing reconnects/disconnects of electric and water meters

List of Typical Skills For a Services Representative Resume


Skills For Provider Services Representative Resume

  • Demonstrates effective phone and computer skills
  • Excellent customer service skills, previous customer service experience required
  • Excellent written and/or verbal communication skills with strong attention to detail
  • Strong customer service orientation, organizational skills and ability to prioritize
  • Strong planning, organizational, managing, financial, analytical, and quality mindset skills
  • Advanced public speaking skills with experience in providing sales presentations and workshops for up to 75 people

Skills For Business Services Representative Resume

  • Strong communication and problem-solving skills to facilitate solutions and resolutions for Provider Inquiries
  • Strong arithmetic and/or accounting skills
  • Excellent keyboarding and computer skills (Outlook, Excel & Word) are an asset
  • Excellent planning and organization skills, ability to handle multiple tasks and work in a fast-paced, time-sensitive environment
  • Good networking and negotiation skills
  • Good communication skills: ability to represent IBM with our clients
  • Self motivated with excellent time management and organizational skills, ability to work independently as well as part of a team
  • Possess strong analytical skills and a positive attitude

Skills For Student Services Representative Resume

  • Strong written and oral communication skills
  • Experience with Microsoft Access, Microsoft Office & Advanced Excel skills
  • Exceptional interpersonal, motivational, and influential skills with a strong commitment to integrity
  • Excellent customer service skills with an ability to communicate clearly, pleasantly and with a service -oriented attitude
  • Excellent Consumer-relations skills
  • Organizational skills and ability to adapt to shifting priorities
  • Friendly, outgoing, with excellent people skills
  • Excellent interpersonal skills and team work spirit

Skills For Investor Services Representative Resume

  • Demonstrated work experience conveying information in a clear and effective manner both in written and oral format
  • Good communication skills (verbal, written and radio)
  • Highly self-motivated with strong interpersonal skills
  • Strong Clerical and analytical skills
  • Excellent organization, presentation development and project management skills

Skills For Employee Services Representative Resume

  • Strong customer/employee service skills
  • Strong Microsoft Office or human resources information system skills
  • Excellent oral and written communication skills and telephone etiquette
  • Possesses basic office skills: computer literate, email and phone experience
  • Excellent communication skills, both verbal and digital
  • Ü Excellent organizational and planning skills
  • Ü Excellent customer service/relationship skills
  • Ü Excellent verbal and written communication skills
  • Ü Highly self-motivated with strong interpersonal skills

Skills For Consumer Services Representative Resume

  • 6) Self-motivated, strong problem solving and analytical skills
  • A strong work ethic and organizational skills
  • Strong numerical skills,
  • Demonstrated computer and keyboard skills
  • Strong organizational skills and the ability to leverage and improve systems to manage a high volume

Skills For Partner Services Representative Resume

  • Makes effective goodwill and PAR decisions on a case by case basis to enhance customer loyalty and perception of the Subaru experience
  • Excellent negotiation skills and ability to multi-task
  • Willing to continually learn new skills
  • Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably
  • Filing and organizational skills
  • Communicating effectively to providers to ensure understand expectations and/or concerns
  • Communicating effectively to members to ensure members understand expectations of their concerns
  • Developing work systems to ensure critical functions are effectively performed
  • Superior listening, analytical and problem solving skills

Skills For Tenant Services Representative Resume

  • Computer and typing skills averaging 40wpm
  • Previous healthcare working experience with medical billing experience
  • Computer Skills: Working knowledge of PC technologies, including Microsoft Word, Excel, Databases
  • Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
  • Excellent problem solving and customer handling skill
  • Communicate effectively to universities regarding Collegiate Licensing initiatives, systems, and programs
  • Work effectively in a multi-task, high-volume environment handling complex or difficult transactions
  • Demonstrated cash handling experience
  • Proficient in Microsoft Office while demonstrating a proficient knowledge of computer skills and web based programs

Skills For Player Services Representative Resume

  • DSO/ARO experience or experience administering SEVIS database and Banner database
  • Prior coursework of experience within financial services helpful – training provided
  • Posseses cash handling skills
  • Effectively manage release communications with internal and external stakeholders. Including release status, changes, and risks
  • Basic computer skills including Outlook, Excel, Word
  • At least three years of office experience. Experience working with sensitive records (e.g. education, medical/health, financial)
  • Makes professional presentations using selling skills to listed doctors on the approved indications of Pfizer products with a view to increase prescriptions
  • Exceptional customer service, communication and able to work effectively with all levels of staff, agents and clients

Skills For Participant Services Representative Resume

  • Facilitate workshops in the areas of work readiness and business skills
  • Sales presentation skills, required
  • Effectively communicate by email, phone, and in person with team members, stakeholders and customers
  • Demonstrated PC experience, the ability to use a copier and fax machine
  • Demonstrated experience in (aircraft) avionics, possibly with satellite communications
  • Proficient mathematics skills; knowledge of computer systems such as Silverlake, CIF, Excel, Word, LaserPro
  • Communicate effectively and respectfully with students and staff from diverse cultural, ethnic, and socioeconomic backgrounds
  • Prepare clear documentation to facilitate assistance from other departments and effectively communication with other departments
  • Good command in computer skill; Microsoft office (Word, Excel, PowerPoint), SAP and Project

List of Typical Responsibilities For a Services Representative Resume


Responsibilities For Provider Services Representative Resume

  • Process telephone transactions as requested by shareholders or their representatives using the on-line transfer agency system. Transactions include (but are not limited to) redemptions, exchanges, adjustments, and account maintenances. Check work to ensure accuracy of transactions
  • Additional responsibilities include report distribution, researching account inquiries utilizing various resources, responding to written customer inquiries, and assisting other departments
  • Intermediate typing/computer skills
  • Prior experience supporting a brand known for their customer centric approach
  • Intermediate PC skills with the ability to maneuver between multiple open windows

Responsibilities For Business Services Representative Resume

  • Working knowledge/experiences of SABRE and Airport Operation would be an advantage
  • Experience in comprehending, interpreting, and applying policies in an educational environment
  • Prioritize workload according to shifting demands
  • Experience entering and managing chargeback data
  • 6+ months of experience working with visitors and/or customers preferably in a museum, theater, or similar box office setting
  • Experience in Hardware technical troubleshooting
  • Customer service training or quality experience required
  • Experience working with various software applications on a day to day basis (Office, Outlook, Web)
  • Basic knowledge of sporting goods and the associated equipment used with each individual sport is desirable

Responsibilities For Student Services Representative Resume

  • Skill in data or typing
  • Experience with insurance verification, medical terminology, and medical coding
  • Experience using and knowledge of a complex relational database and electronic document systems
  • Office experience in database management (i.e., word processing, spreadsheet usage, etc.)
  • Experience using mobile laptop computer
  • Two (2+) years’ experience in healthcare/insurance contracting support
  • Experience within Account Management or Advertising Operations or Project Management

Responsibilities For Investor Services Representative Resume

  • Experience handling VIP/Premier game players
  • 4) Good sense on managing customer satisfaction and loyalty
  • Microsoft Outlook experience working with attachments
  • Demonstrate capacity for learning new processes and procedures
  • Experience with PeopleSoft Financials, including WOLF Reports
  • Work in an environment of multiple priorities and conflicting deadlines
  • Operate a vehicle on airport property and around aircraft

Responsibilities For Employee Services Representative Resume

  • Operate airline communications equipment. Communicate and interface with customer
  • Operate airline communications equipment
  • Guest relations experience in a casino environment
  • Processes prior authorization and pre-certification work lists and reconciliations for operative cases (elective, urgent and emergent)
  • Research prior payment history and run queries as necessary
  • Experience in Business to Business (B2B) collections
  • Experience in a similar role

Responsibilities For Consumer Services Representative Resume

  • Be prioritized and organized
  • Previous experience in customer support role or call center environment
  • Initiates and participates in new business and finalist presentations to represent the service experience
  • Build and maintain good relationships with visitors
  • Provide proactive outreach support and act as a customer advocate to families on sensitive and/or priority issues logged through Cases
  • Obtains prior authorizations for diagnostic procedures if applicable and schedules appointments as needed
  • Provide excellent service to GSN Casino customers

Responsibilities For Partner Services Representative Resume

  • Ensure our VIP players have priority access to personalized support
  • Consistently demonstrate knowledge of and compliance with Title 31 regulations
  • Strong knowledge of state commercial laws
  • Assists guests with accounts, point redemption and other questions to ensure a favorable gaming experience
  • Demonstrated aptitude for managing the work of others
  • Previous banking, financial services, retail, and/or customer service experience
  • Prioritization of inserting work based on established SLA
  • Assesses the needs of referring physicians, their staff and patients and monitors the effectiveness of any implemented changes
  • Experience at least 2 years in customer support, brand/product management or related filed

Responsibilities For Tenant Services Representative Resume

  • Good personality and service minded
  • Following up on open and pending issues, including faxing providers and promptly returning messages
  • Sitting, listening/talking, computer navigation/typing- constant - occasional walking
  • Working knowledge and comfort level using online databases, HR software, and CSR tracking tools
  • Identifying customers’ needs, clarify information, research issues and provide solutions using applicable software
  • Scanning and emailing invoices that comes to Keceli Plaza. To be in contact with GBS_Helpdesk to solve invoice issues
  • Responding to inquiries regarding provider information or plan benefits
  • Providing complete and accurate information regarding company policy and procedures

Responsibilities For Player Services Representative Resume

  • Performing research on billing inquires and claims to provide payment and refunds
  • Evening shift availability required with alternating weekends to meet the department needs
  • Operating AND Hardware Trouble shooting
  • Engaging team environment where everyone is committed to providing Exceptional Customer Service to our Plan Participants
  • Understanding of social, cultural and economic conditions of the area(s) served and specialized program knowledge in relation to employment and training
  • Accepting cash/checks for deposit, verifying amounts, endorsements and negotiability
  • Cashing checks/withdrawals, while complying with assigned limits, and bank policies and procedures
  • Addressing Client Service issues and/or referring clients to the appropriate staff member

Responsibilities For Participant Services Representative Resume

  • Interpreting applicable federal and state statutes, rules and policies pertaining to contracts and Title XIX programs
  • Creating and/or using databases and/or spreadsheets
  • Working hours: 6am- 3pm
  • Routing requests to the appropriate approver
  • Routing emails (e.g., compliance, leave information, etc) and other relevant information provided to the manager
  • Managing inbound (and outbound?) calls in a timely manner

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